Shabbir Resume 2

Shabbir Kanchwala
Sharjah, UAE
Nationality: Australian
+971 50 941 5251
[email protected]
Career Objective:
To use my skills, experience and adaptability to obtain a systems administration, engineering, programming position where I am constantly
challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt
to new situations, configurations and technologies.
Profile Summary
System Analysis Professional / Trainer & System Officer / Marketing Team Leader / Customer Services Team Leader
Examining existing IT systems and business models

Analysing systems requirements
Undertaking product development
Implementing, configuring and testing feasible solutions
Communication with clients
Qualifications
Master of Information Systems Griffith University, Brisbane, Australia

Bachelor of Commerce Mumbai University, India
Work Experiences
Credit Union Australia (CUA Health)
System & Project Analyst / Trainer & System Officer Dec 2011 May 2014
A vital member of the team in a large-scale project in health sector.
Responsible for tests, updates, maintenance and upgrades of the HAMBS system and related reports
Database management
Reconciliation to auditors and preparation of tax returns on the system
Training and introduction of the health system to new comers
Communication with external clients
Performance reviews and appraisals support of the team staff to management
Planning, prioritizing and managing workload ensuring data accuracy and integrity
Feedback on the new versions of system, for improvements
Exceptions management
Appointed as super user trainer for the banking system
Credit Union Australia (CUA Health)

Marketing Team Leader - Nov 2010 Dec 2011
Managed traditional and digital marketing channels and campaigns with Business development functions
Analysis and of data-sets such as: customer behaviour, web analytics, online marketing, direct marketing and market research
Responsible for development of content required for marketing campaigns and collaboration with other team members to execute
production
Management of reward cards and corporate clients
Played vital role events organization
Correspond with external and internal clients via email, phones and visits
Ensures that the customer trends and analytics are linked to marketing programs
Develop and maintain strong relationships with key business stakeholders
Australian Taxation office

APS Officer May 2009 Nov 2010
Review of the fraud tax application corporate, partnership and individuals

Analysis of issues to determine nature, scope, and direction of investigation required
Managed the accounts/cases of large Australian clients

Assisted in company accounting reconciliations
Processing Companies Amendment and Consolidations
Medibank Private Australia

Customer Services Team Leader May 2006 Jan 2009
Administration work including dealings with federal government and members to statutory rebates
Responsible for all aspects of service provision, policy and procedures
Spending time anticipating potential problems and then developing plans to prevent them from occurring
Managed customer expectations and retention through customer complaints data to identify the root cause of problems until resolution
Created friendly atmosphere in the department
Monitored team performance and effectiveness
Involved in interviewing, hiring, and training new employees
Built customer relationships and loyalty
Periodic performance reporting for senior management
Areas of Expertise
Excellent customer relationship management
Able to adapt tone, language and style for different customers and situations
Able to handle complaints, aggressive customers and difficult situations
Ability to lead, influence and motivate
Ability to lead, influence and motivate
Well versed with systems and good analytical skills
Hobbies
Reading, music, travelling, internet.
Professional Awards:
Medibank Peer Award, September 2006
Medibank Marketing Award, January 2007
Medibank Marketing Award, September 2007
Medibank Marketing Award, October 2007
Medibank Marketing Award, End Of year Award 2007
CUA Outstanding Performer of the year 2012
CUA best Trainer 2013
CUA best Trainer 2014

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Shabbir Kanchwala

Examining existing IT systems and business models

Undertaking product development

Implementing, configuring and testing feasible solutions

Communication with clients

Master of Information Systems Griffith University, Brisbane, Australia

A vital member of the team in a large-scale project in health sector.

Credit Union Australia (CUA Health)

Management of reward cards and corporate clients

Played vital role events organization

Develop and maintain strong relationships with key business stakeholders

Australian Taxation office

Review of the fraud tax application corporate, partnership and individuals

Managed the accounts/cases of large Australian clients

Medibank Private Australia

Responsible for all aspects of service provision, policy and procedures

Created friendly atmosphere in the department

Monitored team performance and effectiveness

Involved in interviewing, hiring, and training new employees

Built customer relationships and loyalty

Periodic performance reporting for senior management

Excellent customer relationship management

Able to handle complaints, aggressive customers and difficult situations

Ability to lead, influence and motivate

Ability to lead, influence and motivate

Well versed with systems and good analytical skills

Medibank Peer Award, September 2006

Medibank Marketing Award, January 2007

Medibank Marketing Award, September 2007

Medibank Marketing Award, October 2007

Medibank Marketing Award, End Of year Award 2007

CUA Outstanding Performer of the year 2012

CUA best Trainer 2013

CUA best Trainer 2014

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