MBA Syllabus From 2008-09

VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELGAUM
SCHEME OF TEACHING AND EXAMINATION FOR MBA
I SEMESTER
Teaching hours/week Marks For

Duration
Subject Name of the Subject Practical / Total
Page of Exam
Code Lecture Field Work / I.A. Exam Marks
No in Hours
Assignment
08MBA11 Mangement & Behavioural 1 4 - 3 50 100 150
Process
05MBA12 Managerial Economics 4 4 - 3 50 100 150
08MBA13 Statistics for Management 6 4 - 3 50 100 150
08MBA14 Accounting for Managers 9 4 - 3 50 100 150
08MBA15 Management Information Systems 12 4 - 3 50 100 150
08MBA16 Marketing Management 14 4 - 3 50 100 150
08MBA17 Business Communication 17 4 - 3 50 100 150
Total 28 - 21 350 700 1050
II SEMESTER

Duration
Subject Name of the Subject Practical / Total
Page of Exam
Code Lecture Field Work / I.A. Exam Marks
No in Hours
Assignment
08MBA21 Quantitative Techniques for 19 4 - 3 50 100 150
Management
05MBA22 Indian Business Environment 21 4 - 3 50 100 150
08MBA23 Financial Management 23 4 - 3 50 100 150
08MBA24 Operations Management 25 4 - 3 50 100 150
08MBA25 Human Resource Management 27 4 - 3 50 100 150
08MBA26 Business Research Methods 29 4 - 3 50 100 150
08MBA27 International Business Management 31 4 - 3 50 100 150
Total 28 - 21 350 700 1050
III SEMESTER

Duration
Practical / Total
Subject Code Name of the Subject Page of Exam
Lecture Field Work / I.A. Exam Marks
No in Hours
Assignment
08MBA31 Strategic Management 33 4 - 3 50 100 150
05MBA32 Management Accounting & 35 4 - 3 50 100 150
Control Systems
08MBA33 Business Law 37 4 - 3 50 100 150
ELECTIVE I 4 - 3 50 100 150
ELECTIVE 2 4 - 3 50 100 150
ELECTIVE 3 4 - 3 50 100 150
ELECTIVE 4 4 - 3 50 100 150
08MBA38 In plant Training -- -- -- 50 100 150
Total 28 - 21 400 800 1200
III SEMESTER ELECTIVES
MARKETING AREA FINANCE AREA INFORMATION SYSTEM AREA HUMAN

RESOURCE AREA
Sub Subject P Sub Subject P Sub Subject P Sub Subject P
Code No. Code No. Code No. Code No.
08MBA Busines 41 08MBA Advanced 52 08MBA Object 60 08MBA Organizations 68
MM311 s FM321 Financial IS331 Oriented HR341 Design &
Marketi Management Programmi Organisation
ng ng Systems Development
using Java
08MBA Sales & 43 08MBA Security 54 08MBA Application 62 08MBA Legal 71
MM312 Retail FM322 Analysis & IS332 s with HR342 Environment
Manag 08MBA Portfolio Database and Industrial
ement BF372 Management Managemen Legislations
t Systems
08MBA Consu 45 08MBA Mergers, 56 08MBA Enterprise 64 08MBA Performance 73
MM313 mer FM323 acquisitions IS333 Resource HR343 Management
Behavi & corporate Planning &
our restructuring Competency
Mapping
08MBA Service 50 08MBA Merchant 58 08MBA E- 66 08MBA Personal 75
MM314 Marketi FM324/ Banking & IS334 Commerce HR344 Growth &
ng 08MBA Financial Inter-
BF/374 Services Personal
Effectiveness
PRODUCTION AREA INTERNATIONAL BUSINESS BANKING & FINANCE
Sub Code Subject Page Sub Code Subject Page Sub Code Subject Page
No. No. No.
08MBAPM Materials 77 08MBAIB International 85 08MBABF Principles & 92
351 Management 361 Business 371 Practice of
Environment Banking &
Insurance
08MBAPM Advanced 79 08MBAIB International 87 08MBABF Security & 54
352 production & 362 Accounting 372 Port- Folio
Operations 08MBAF Management
Management M322
08MBAPM Technology 81 08MBAIB Export 89 05MBABF Banking & 95
353 Management 363 Management 373 Insurance
Products
08MBAPM Advanced 83 08MBAIB International 91 08MBAF Merchant 97
354 Production 364 Business M324/ Banking &
Planning & Communication 08MBABF Financial
Control 374 Services
IV SEMESTER

Duration
Practical / Total
Subject Code Name of the Subject Page of Exam
Lecture Field Work / I.A. Exam Marks
No in Hours
Assignment
08MBA41 Change and Knowledge 99 4 - 3 50 100 150
Management
05MBA42 Entrepreneurial Development 101 4 - 3 50 100 150
08MBA43 Supply Chain Management 103 4 - 3 50 100 150
ELECTIVE I 4 - 3 50 100 150
ELECTIVE 2 4 - 3 50 100 150
ELECTIVE 3 4 - 3 50 100 150
ELECTIVE 4 4 - 3 50 100 150
08MBA48 Summer Project -- -- -- 50 100 150
Total 28 - 21 400 800 1200
IV SEMESTER ELECTIVES
MARKETING AREA FINANCE AREA INFORMATION SYSTEM AREA HUMAN RESOURCE AREA
Sub Subject P Sub Subject P Sub Subject P Sub Subject P

Code No. Code No. Code No. Code No.
08MBA Rural 105 08MBA Project 116 08MBA Multimedia 126 08MBA International 134
MM415 Marketing FM425 Appraisal IS435 Applications HR445/ Human
Planning & Programmin 08MBA Resource
Control g IB465 Management
Using VB
08MBA Strategic 108 08MBA Internationa 119 08MBA Computer 128 08MBA Recruitment, 136
MM416 Brand FM426/ l IS436 Networks & HR446 Selection &
Manageme 05MBA Financial Internet Compensatio
nt IB466 Manageme n
08MBA nt Management
BF476
08MBA Integrated 111 08MBA Risk 121 08MBA Computer 130 08MBA Learning & 139
MM417 Marketing FM427 Manageme IS437 Modeling & HR447 Developme
Communic nt Decision nt
ations Support
Systems
08MBA Internation 113 08MBA Tax 124 08MBA Software 132 08MBA Organisatio 141
MM418/ al FM428 Manageme IS438 Engineering HR448 nal
05MBA Marketing nt & Leadership
IB468 Manageme Managemen
nt t
PRODUCTION AREA INTERNATIONAL BUSINESS BANKING & FINANCE
Sub Subject Page Sub Code Subject Page Sub Code Subject Page
Code No. No. No.
08MBA Project 143 08MBAIB465 International 151 08MBABF475 Treasury & 160
M455 Management 08MBAHR445 Human Risk
Resource Management
Management
08MBA World Class 145 08MBAIB466/ International 153 08MBABF476 International 162
M456 Manufacturin 08MBAFM426 Financial 08MBAFM426/ Financial
g 08MBABF476 Management 08MBAIB466 Management
08MBA Maintenance 147 08MBAIB467 Global Strategic 155 08MBABF477 Legal Aspects 164
M457 Management Management of
Banking &
Insurance
08MBA Productivity 148 08MBAIB468/ International 157 08MBABF478 Strategic 166
M458 Techniques 08MBAMM418 Marketing Credit
Management Management
I SEMESTER
MANAGEMENT & BEHAVIOURAL PROCESSES
Sub Code: 08MBA11 IA Marks: 50

No. of Lecture Hrs /week: 04 Exam Hours: 3 Hours
Total no. of Lecture Hrs: 56 Exam Marks: 100
FOUNDATIONS OF MANAGEMENT
MODULE 1 (8 Hours)
Management – Introduction: Definition of management, nature, purpose and
functions, level and types of managers, Manager/Non-Manager, Managerial
Roles, Essential Managerial Skills, Key personal characteristics for
Managerial success. Evolution and various schools to management thoughts,
continuing management themes – quality and performance excellence, global
awareness, learning organization, Characteristics of 21st century Executives.
Social responsibility of managers.
MODULE 2 (8 Hours)
Planning: Meaning and nature of planning, types of plans, steps in planning
process; Objectives: meaning, setting and managing objectives – MBO
method: concept and process of managing by objectives; Strategies:
definition, levels of strategies, its importance in an Organization; Policies:
meaning, formulation of policies; Programs: meaning, nature; Planning
premises: concept, developing effective planning premises; Decision making,
steps in decision making, approaches to decision making, types of decisions
and various techniques used for decision making.
MODULE 3 (8 Hours)
Organizing: Organizing as managerial function – organization structure,
formal and informal organization.
Traditional Organization Structures – Functional, Divisional and Matrix
Structure
Directions in organizational Structures – Team structure, network structure,
boundary less structure
Organizing Trends and Practices – Chain of command, unity of command,
span of control, delegation and empowerment, decentralization and use of
staff, organizational design and organizational configuration.
MODULE 4 (8 Hours)
Leading as a function of management, Leadership and vision, Leadership
traits, classic Leadership styles, Leaders behaviour – Likert’s four systems,
Managerial Grid. Overlapping role of leader and managers. The
organizational context of communication, Directions of communications,
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channels of communication, Barriers to communication. Motivation and
rewards, Rewards and performance. Hierarchy of need theory and two
factory theory. Integrated model of motivation.
MODULE 5 (6 Hours)
Controlling – Control function in management, The basic control process.
Types of control – feed forward, concurrent and feedback controls. Factors
in control effectiveness.
RECOMMENDED BOOKS:
1. Management– J.R. Schermerhorn Jr. Wiley India, New Delhi 2004.
2. Management-Concepts and Cases-V.S.P.Rao, Excel Books
3. Management - A Global and Entrepreneurial Perspective - Harold
Koontz, Heinz Weihrich - TMH 12th edition, 2008.
4. Management – Stephen P. Robbins, M. Caulter, Pearson, PHI, 9e,
2008.
REFERENCE BOOKS:
1. Management - Ricky W. Griffin Eigth Edition, 2005, Biztantra
2. Fundamentals of Management-Stephen P Robbins et all, Pearson
Publications, Fifth edition
3. Management-Richard L. Daft, Cegage learning
ORGANIZATIONAL BEHAVIOUR
MODULE 6 (4 Hours)
Organizational Behavior – Introduction, definition, goals, elements,
historical development of Organizational Behaviour, fundamental concepts,
contributing disciplines to OB, Models of OB, social systems and
organizational culture, international dimensions of organizational behaviour,
limitations of Organizational behaviour, the future of OB.
MODULE 7 (8 Hours)
Individual Behaviours: Introduction, foundation of individual behavior:
Personality: definition, determinants, personality traits, types, from concepts
to skills, theories, instruments to measure personality, personality attributes
influencing OB
Perception: meaning, factors influencing perception, theories, perceptual
errors
Emotions: meaning, types of emotions, determinants, emotional labour,
emotional intelligence.
Attitudes: definition, sources of attitudes, types of attitudes, cognitive
dissonance theory, from concepts to skills, changing attitudes, work related
attitudes.
Values: definition, importance of values, sources of our value systems, types
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of values, loyalty and ethical behavior.
Learning: definition - theories of learning - some specific organizational
applications.
MODULE 8 (6 Hours)
Behaviour in the Organization: Introduction, Issues between organizations
and individuals: conformity issue, rights of privacy, discipline, individuals’
responsibilities to the organization.
Interpersonal behaviour: Conflict in Organizations: nature of conflict,
levels of conflict, conflict management styles.
Group dynamics: types of groups, meetings, teamwork, stages of group
formation.
Employee stress: forms, causes, implications, approaches to stress
management.
(NOTE: Proportionate weightage - based on number of hours allotted -

should be given to both the parts while setting question papers)
RECOMMENDED BOOKS:
1. Organizational Behavior - Stephen P Robbins, Timothy A. Judge,
Seema Sanghi- Pearson Education, 12th Edition, PHI.
2. Organization Behavior-Steven L Mc Shane, Mary Ann Von Gilnow
and Radha R Sharma, TMH, 3rd Edition, 2006
3. Organizational Behaviour, P.G. Aquinas, Excel Books.
REFERENCE BOOKS:
1. Organizational Behavior, Fred Luthans, 11th edition, Mc-Graw Hill
International
2. Understanding Organizational Behaviour – Uday Parek; Oxford
Press
3. Management and organizational Behavior, Laurie J Mullins,
Pearson education
4. Fundamentals of organizational behavior, Slocum/Hillriegel.
Cengene Learning
11
MANAGERIAL ECONOMICS

No. of Lecture Hrs/week: 04 Exam Hours: 3 Hours
MODULE 1 (7 Hours)
Introduction to Economics: Managerial Economics- Nature, Scope, &
significance. Role of Managerial Economist in Decision making -Decision
Making Process in Managerial Economics
MODULE 2 (7 Hours)
Fundamental Principles of Managerial Economics: Opportunity Costs,
Incremental Principle, Time perspective, Discounting and Equi-Marginal
principles.
MODULE 3 (7 Hours)
Demand Analysis: Law Of Demand, Exceptions to the Law of Demand,
Elasticity of demand – Price, Income & Cross elasticity, Uses of elasticity of
demand for Managerial decision making, Measurement of elasticity of
demand. Advertising and promotional elasticity of demand.-Demand
forecasting: Meaning & Significance.
MODULE 4 (7 Hours)
Concepts, Objectives of the firm, alternate objectives of firm, firm &
Industry. Marginalism – Importance in decision making.
Theories of firm-
Managerial theories: Baumol’s Model, Marris’s Theory, Williamson’s
theory.
Behavioural theories: Satisfying Behaviour, Simple model of Behaviourism.
MODULE 5 (7 Hours)
Production Analysis: Concepts, production function: Single Variable – Law
of Variable Proportions & Two variable Function – ISO-Quants & ISO-Costs
& Equilibrium (Least cost combination). Total, Average, & Marginal
Product. Returns to scale. Technological progress & Production function.
MODULE 6 (7 Hours)
Costs & Revenue functions: Short run and long run cost curves, combination,
expansion path. Economies and diseconomies of scale. Law of supply,
Elasticity of supply.
MODULE 7 (7 Hours)
Market Structure: Perfect Competition, Features, Determination of price
under perfect competition
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Monopoly: Feature, Pricing under monopoly, Price discrimination.
Oligopoly: Features, Kinked demand Curve, Cartels, Price leadership.
Monopolistic Competition: Features, Pricing Under monopolistic
competition, Product differentiation.
Descriptive Pricing Approaches: Full cost Pricing, Product Line Pricing,
Pricing Strategies: Price Skimming, Penetration Pricing, Loss leader pricing.
MODULE 8 (7 Hours)
Profits: Determinants of Short-term & Long-term profits. Classification –
Measurement of Profit.Break Even Analysis – Meaning, Assumptions,
determination of BEA, Limitations – Uses of BEA in Managerial decisions.
RECOMMENDED BOOKS:
1. Managerial Economics-Theory and Applications by Dr. D M
Mithani : Himalaya Publication, 2/e, 2005
2. Managerial Economics by Craig H Petersen, W. Chris Lewis &
Sudhir K Jain-Pearson Education, 4th Ed. PHI.
3. Managerial Economics, Atmanand, Excel Books.
REFERENCE BOOKS:
1. Micro Economics by Dominick Salvotore, Oxford publishers, 4/e,
2004
2. Managerial Economics by D N Dwivedi -6th ed, Vikas Publication,
2005
3. Managerial Economics by Christopher R Thomas, S Charless
Maurice – Special Indian, 8th Ed, Mc-Graw Hill Education
4. Economics by Samuelson Nordhavs 18th Edition, Mc-Graw Hill
Education
13
STATISTICS FOR MANAGEMENT

MODULE 1 (6 Hours)
Introduction to Statistics: Introduction to Statistics - Statistical Data:
Primary and Secondary data – Sources of Data – Types of Classification of
data - Frequency Distribution: Discrete or Ungrouped Frequency
Distribution, Grouped Frequency Distribution, Continuous Frequency
Distribution. – Diagrammatic and Graphic Representation: Line Diagram,
Bar Diagram, Rectangle Diagram, and Pie Diagram -Choice of a suitable
Diagram – Graphs: Histograms, Frequency Polygon, Cumulative Frequency
Curves or Ogives – Advantages and Limitations of Diagrams and Graphs
Tabulation:- Types of Tables- Construction of one way and two way tables.
MODULE 2 (6 Hours)
Measures of Central Tendency: Average: Concept, Types – Mathematical
Averages: Arithmetic Mean, Geometric Mean, Harmonic Mean – Position or
Locational Averages: Median, Mode ( No grouping table method). Partition
Values: Quartiles, Deciles and Percentiles - Comparison of the Various
Measures of Central Tendencies.
MODULE 3 (8 Hours)
Measures of Dispersion: Range – Quartile Deviation – Mean Deviation -
Standard Deviation – Variance – Coefficient of Variance - Comparison of
various measures of Dispersion
Skuwnes: Relative measures of skuwness- Karl- Pearson, Bowley, Kelly, Co-
efficient of skuwness.
MODULE 4 (6 Hours)
Correlation and Regression: Scatter Diagram, Karl Pearson’s coefficient of
Correlation (One way table only), Rank Correlation, Concurrent Deviation -
Regression: Method of Least Squares,
MODULE 5 (7 Hours)
Time Series Analysis & Index Numbers: Introduction, Objectives of
Time Series, Identification of Trend - Variations in Time Series: Secular
Variation, Cyclical Variation, Seasonal Variation, and Irregular Variation ––
Methods of Estimating Trend; Index Numbers: Definition; uses; types;
Simple Aggregate Method and Weighted Aggregate Method – Laspeyre’s,
Paasche’s, Fisher’s and CPI.
Problems on calculation on trend and seasonal variation only.

14
MODULE 6 (8 Hours)
Probability: Concept and Definition - Relevance to Management Decisions -
Sample Space and Events - Relevance of Permutations and Combinations to
Probability - Rules of Probability, Random Variables and Concept of
Probability Distribution. Theoretical Probability Distributions: Binomial,
Poisson and Normal and problems on it. Baye’s Theorem (No derivation).
MODULE 7 (5 Hours)
Sampling and Sampling Distribution: Concept and Definitions - Census
and Sampling - Probability Samples and Non-Probability Samples.
Relationship between Sample size and errors.Simple numericlas only.
MODULE 8 (10 Hours)

Testing of Hypothesis and Inferences : Introduction to Hypothesis Testing,
Procedure of testing hypothesis, Type I and Type II Errors. Z-Test, t-test, F-
test, Chi-Square test; Analysis of Variance – One-Way and Two-way
classification.
Problems on one way annova only.
NOTE: THE QUESTION PAPER SHALL CONSIST OF THEORY &

PROBLEMS IN THE RATIO OF 40:60.
Use of scientific non programmable calculators permitted for use in exams
RECOMMENDED BOOKS:
1. Business Statistics, J.K.Sharma, Pearson Education, Second edition
2008.
2. Fundamentals of Statistics, S. C. Gupta, Himalaya Publishing
House, 6/e, 2004
REFERENCE BOOKS:
1. Statistics , Levin and Rubin, Perason, 7e
2. Statistical Methods, S. P. Gupta, Sultan Chand & Sons, 2002
3. Complete Business Statistics 6/e, Aczel and Sounderpandian, Tata-
McGraw Hill, 2006
4. Statistics for Business and Economics”, Anderson, Sweeney,
William, Thomson Publishing, 9/e, 2007
15
ACCOUNTING FOR MANAGERS

MODULE 1 (7 Hours)
Principle of double entry book keeping: Importance & scope of
accounting, Accounting concepts, conventions, GAAPS & accounting
standards. Accounting equations, Users of accounting statements.
MODULE 2 (7 Hours)
Preparation of books of original records: Journals, subsidiary book,
problems on cash book and petty cash book, Ledgers & trial balance.
MODULE 3 (12 Hours)

Preparation of final accounts/statement: Sole traders with basic
adjustments, Preparation of final accounts / statement of companies (Both
horizontal & vertical form of financial statements). Brief introduction to
partnership account.
MODULE 4 (6 Hours)
Depreciation & Inventory valuation: Concepts & methods of depreciation,
Problems on straight line & WDV methods, Inventory-concepts & methods,
Problems on LIFO, FIFO & weighted average.
MODULE 5 (4 Hours)
Nature and incidence of window dressing: Determination of EBDIT,
EBIT, EDT, EAT, EPS, DPS, Payout ratio- P/E ratio, Net cash accrual,
ROCE, RONW, BV and Entity Value, (This concept to be introduced using a
financial statement)
MODULE 6 (4 Hours)
Provisions of the companies act 1956: Provision affecting preparation,
presentation & analysis of Audit reports & directors reports. (Students should
be exposed to reading of annul reports of companies both detailed &
summarized version)
MODULE 7 (10 Hours)

Analysis of financial performance of a firm: Different tools, Ratio
analysis- Different types of ratio’s, Inter-relation between Ratio’s, Due-point
analysis, Common size statement of inter firm and intra firm.
MODULE 8 (6 Hours)
Statement of changes in Funds: Funds Flow Statement, Cash Flow
Statement, Problems with basic adjustment on FFS & CFS.
16
RECOMMENDED BOOKS:
1. Financial Accounting _ A Managerial Prespective - R.
Narayanaswamy –– Prentice Hall India, 3/e
2. Financial Accounting For Management-N. Ramachandran & Ram
Kumar Kakani- TMH Publications, 1/e,
3. Introduction to Financial Statement Analysis – Ashish K Bhatta
charya – Elsevier India (P) Ltd, Recommended books for modules
5&7.
4. Financial Accounting-P. C. Tulsian –Pearson Education India, 1/e,
REFERENCE BOOKS:
1. Financial Accounting for Management: An Analytical Perspective –
Ambrish Gupta, Pearson Education, 1/e,
2. Financial Accounting: A Managerial Emphasis – Ashok Banerjee,
Excel Books, 2003
3. Accounting For Managers – Maheswari & Maheswari – Vikas
Publishing house (P) Ltd.
4. Financial Statement Analysis – Wild – Tomson Cengage Learning
Ltd.
5. Advanced Accountancy- R.L. Gupta & M. Radhaswamy –Sultan
Chand Publications, 2002
6. Accounting for Managers-Bhattacharya- Vikas Publications, 3/e,
2004
7. Financial Accounting for Business Managers, Ashish K
Bhattacharya, PHI, 2/e, 2005
8. Accountancy – Vol I & Vol II, B.S. Raman –Universal Publishers,
2002
9. Accounting For Managers – Jawaralal –Himalaya Publishing House,
4/e, 2004
10. Accounting for Managers – Hendrikson.
11. Accounting for Managers – Anthony & Reece.
17
MANAGEMENT INFORMATION SYSTEM (MIS)

No. of Lecture Hrs /week : 04 Exam Hours: 3 Hours
Total no. of Lecture Hrs : 56 Exam Marks: 100
MODULE 1 (6 Hours)
Organisation and Information Systems
Changing Environment and its impact on Business - The IT/IS and its
influence - The Organisation: Structure, Managers and activities - Data,
information and its attributes - The level of people and their information
needs - Types of Decisions and information - Information System,
categorisation of information on the basis of nature and characteristics.
MODULE 2 (7 Hours)
KINDS OF INFORMATION SYSTEMS
Transaction Processing System (TPS) - Office Automation System (OAS) -
Management Information System (MIS) - Decision Support System (DSS)
and Group Decision Support System (GDSS) - Expert System (ES) -
Executive Support System (EIS or ESS).
MODULE 3 (8 Hours)
Computer Fundamentals, Telecommunication and Networks
Computer System – Introduction - Generation of Computers - Classification
of Computers - Input and output devices - Software – System s/w and
Application s/w - O/S – Functions and Features.
Communication, Media, Modems & Channels - LAN, MAN & WAN -
Network Topologies, Internet, Intranet and Extranet. Wireless technologies
like Wi-Fi, Bluetooth and Wi-Max.
MODULE 4 (8 Hours)
System Analysis and Development and Models
Need for System Analysis - Stages in System Analysis - Structured SAD and
tools like DFD, Context Diagram Decision Table and Structured Diagram.
System Development Models: Water Flow, Prototype, Spiral, RAD – Roles
and responsibilities of System Analyst, Database Administrator and Database
Designer.
MODULE 5 (6 Hours)
Manufacturing and Service Systems
Information systems for Accounting, Finance, Production and
Manufacturing, Marketing and HRM functions - IS in hospital, hotel, bank
industry.
18
MODULE 6 (8 Hours)
Enterprise System
Enterprise Resources Planning (ERP): Features, selection criteria, merits,
issues and challenges in Implementation - Supply Chain Management
(SCM): Features, Modules in SCM - Customer Relationship Management
(CRM): Phases.
Knowledge Management and e-governance
MODULE 7 (5 Hours)
Choice of IT
Nature of IT decision - Strategic decision - Configuration design and
evaluation
Information technology implementation plan.
MODULE 8 (8 Hours)
Security and Ethical Challenges
Ethical responsibilities of Business Professionals – Business, technology.
Computer crime – Hacking, cyber theft, unauthorized use at work. Piracy –
software and intellectual property. Privacy – Issues and the Internet Privacy.
Challenges – working condition, individuals. Health and Social Issues,
Ergonomics and cyber terrorism.
RECOMMENDED BOOKS:
1. “Management Information Systems”, Kenneth J Laudon, Jane P.
Laudon, Pearson/PHI,10/e, 2007
2. “Management Information Systems”, W. S. Jawadekar, Tata
McGraw Hill Edition, 3/e, 2004
3. MIS by Ralph Stair
REFERENCE BOOKS:
1. “Introduction to Information System”, James A. O’ Brien, Tata
McGraw Hill, 12th Edtion.
2. “Management Information Systems”, S.Sadagopan, PHI, 1/e, 2005
3. “Management Information Systems”, Effy Oz, Thomson Course
Technology, 3/e, 2003
4. Corporate Information Strategy and Management”, Lynda M
AppleGate, Robert D Austin et al, Tata McGraw Hill, 7th Edition.
19
MARKETING MANAGEMENT
Subject Code: 08MBA16 IA Marks: 50

No. of Lecture Hour / Week: 04 Exam Hours: 3 Hours
Total No. of Lecture Hours: 56 Exam Marks: 100
MODULE 1 (3 Hours)
Introduction:
Nature and scope of Marketing, Evolution, Various Marketing orientations,
Marketing Vs Selling concept, Consumer Need, Wants and Demand
concepts.
MODULE 2 (2 Hours)
Understanding the Market Environment – Assess the impact of micro and
macro environment.
Services: Importance, distinctive characteristics of services, service mix
(2 Hours)
MODULE 3 (6 Hours)
Buyer Behaviour:
Buying motives- Meaning, Factors influencing buying behaviour/ Buying
motives, Buying habits, Diffusion of innovations, Stages in buying decision
process, Organisational buying Vs House hold buying.
Consumerism, Consumer Protection Act, 1986-An introduction
Market segmentation, Targeting & Positioning
Segmentation: Meaning, Need, Factors influencing segmentation, Market
Aggregation, Basis for segmentation, Segmentation of Consumer/ Industrial
markets. (2 Hours)
Targeting: Basis for identifying target customers, Target Market Strategies,

(2 Hours)
Positioning: Meaning, Product differentiation strategies, Errors in
positioning. (2 Hours)
Marketing Mix Decisions
MODULE 4 (7 Hours)
Product decisions:
Concept, product hierarchy, diffusion process, New product development,
Product Life cycle, Product mix strategies. Concept of Branding, Brand
perception, Brand equity,
Packaging / Labeling: Packaging as a marketing tool, requirement of good

packaging, Role of labeling in packaging (2 Hours)
20
MODULE 5 (4 Hours)
Pricing decisions: Pricing concepts for establishing value, Impact of Five
“C”s on pricing, Pricing strategies-Value based, Cost based, Market based,
Competitor based, New product pricing,
MODULE 6 (6 Hours)
Distribution decisions: Meaning, Purpose, Channel alternatives available to
the marketing manager, Factors affecting channel choice, Channel design and
Channel Management decision, Channel conflict, Distribution system,
Multilevel Marketing (Network Marketing)
MODULE 7 (8 Hours)
Marketing Communication:
Concept of communication mix, communication objectives, steps in
developing effective communication, stages in designing message,
Advertising: Message content, Structure, Source, Advertising Budget,
Measuring effectiveness of Ad. Hierarchy of effects in advertising
Promotion: Promotion mix, kinds of promotion, Tools and Techniques of
sales promotion, Push-pull strategies of promotion.
Personal selling: Concept, Features, Functions, Steps involved in Personal
Selling
Publicity / public relation: Meaning, Objective, Merits/Demerits.
Direct Marketing: Meaning, Features, Functions, Merits/Demerits, Role of

media in DM
Basic concepts of e-commerce, e-business, e-marketing, m-Commerce, m-
marketing.
MODULE 8 (6 Hours)
Marketing planning: Meaning, Concepts of Marketing plan, Steps involved
in planning.
Marketing organisation: Evolution of Modern Marketing department,
Factors influencing the size of the marketing organisation, various types of
marketing structures/organisation
Marketing audit: Meaning, Features of marketing audit, various
components of marketing audit.
Case studies in Indian context only (4 Hours)
RECOMMENDED BOOKS:
1. Principles of Marketing- Philip Kotler, Kevin Lane Keller, Pearson,
PHI,12th Edition,2006
2. Marketing Management, Tapan Panda, 2/e, Excel Publication
3. Marketing Management (Text & Cases in Indian Context), Dr. K.
Karunakaran, HPH, 2007.
21
4. Fundamentals of Marketing Management, M J Etzel, B J Walker,
William J Stanton, TMH, 13th Edition, 2005
5. Marketing Management-Rajan Saxena, TMH Publication, 3rd
Edition.
REFERENCE BOOKS:
1. Marketing by Lamb, Hair, Mc Danniel – Thomson, 7/e, 2004
2. Marketing by Evans & Berman, 2/e, Biztantra, 2005
3. Marketing – Concepts, strategies by William M Pride, O C Fewell,
Biztantra, 12/e,2005
4. Marketing Management, Ramaswamy & Namakumari, Macmillan,
2005
5. Marketing Management, Arun Kumar & Meenakshi, Vikas, 2007
6. Principles of Marketing, Philip Kotler, Armstrong, Pearson
Education, 12th Edition.
22
BUSINESS COMMUNICATION

Total No. of Lecture Hrs: 56 Exam Marks: 100
MODULE 1 (6 Hours)
INTRODUCTION
Role of communication – defining and classifying communication – purpose
of communication – process of communication – characteristics of successful
communication – importance of communication in management –
communication structure in organization – communication in crisis
MODULE 2 (6 Hours)
ORAL COMMINICATION
What is oral Communication – principles of successful oral communication –
barriers to communication – what is conversation control – reflection and
empathy: two sides of effective oral communication – effective listening –
non – verbal communication
MODULE 3 (8 Hours)
WRITTEN COMMUNICATION
Purpose of writing – clarity in writing – principles of effective writing –
approaching the writing process systematically: The 3X3 writing process for
business communication: Pre writing – Writing – Revising – Specific writing
features – coherence – electronic writing process.
MODULE 4 (6 Hours)
BUSINESS LETTERS AND REPORTS
Introduction to business letters – writing routine and persuasive letters –
positive and negative messages- writing memos – what is a report purpose,
kinds and objectives of reports- writing reports
MODULE 5 (8 Hours)
CASE METHOD OF LEARNING
Understanding the case method of learning – different types of cases –
overcoming the difficulties of the case method – reading a case properly
(previewing, skimming, reading, scanning) – case analysis approaches
(systems, behavioral, decision, stratey) – analyzing the case – dos and don’ts
for case preparation
MODULE 6 (8 Hours)
PRESENTATION SKILLS
What is a presentation – elements of presentation – designing a presentation.
Advanced visual support for business presentation- types of visual aid
23
NEGOTIATIONS SKILLS
What is negotiations – nature and need for negotiation – factors affecting
negotiation – stages of negotiation process – negotiation strategies
MODULE 7 (6 Hours)
EMPLOYMENT COMMUNICATION
Introduction – writing CVs – Group discussions – interview skills
Impact of Technological Advancement on Business Communication
Communication networks – Intranet – Internet – e mails – SMS –
teleconferencing – videoconferencing
MODULE 8 (8 Hours)
GROUP COMMUNICATION
Meetings – Planning meetings – objectives – participants – timing – venue of
meetings – leading meetings.
Media management – the press release- press conference – media interviews
Seminars – workshop – conferences.
Business etiquettes.
RECOMMENDED BOOKS:
1. Business Communication : Concepts, Cases And Applications – P D
Chaturvedi, Mukesh Chaturvedi Pearson Education, 1/e, 2004
(Module 1, 2, 4, 5, & 7 )
2. Business Communication, Process And Product – Mary Ellen
Guffey – Thomson Learning , 3/E, 2002 (Module 3)
3. Basic Business Communication – Lesikar, Flatley TMH 10/E, 2005
(Module 1, 2, 4, 5, & 7)
4. Advanced Business Communication – Penrose, Rasberry, Myers
Thomson Learning, 4/e, 2002 (Module 6 & 8)
5. Business Communication, M.K. Sehgal & V. Khetrapal, Excel
Books.
REFERENCE BOOKS:
1. Effective Technical Communication By M Ashraf Rizvi .- TMH,
2005
2. Business Communication Today by Bovee Thill Schatzman –
Pearson &
1. Education, 7th Ed, , 2003
2. Contemporary Business Communication - Scot Ober-Biztanntra, 5/e
3. Business Communication – Krizan, Merrier, Jones- Thomson
Learning, 6/e, 2005
24
II SEMESTER
QUANTITATIVE TECHNIQUES FOR MANAGEMENT

Total No. of Lecture Hrs: 56 Exam Marks: 100
MODULE 1 (4 Hours)
Introduction to Operations Research
Introduction to OR; Scope, Techniques, Characteristics and Limitations of
Operation Research; Methodology and Models in OR (only theory)
MODULE 2 (8 Hours)
Linear Programming Problem (LPP)
Application of LPP in Management, Advantages of LPP (only theory)
Formulation of LPP, Solution of LPP by Graphical method: Infeasible and
Unbounded Solution, Formulation of Dual of a LPP.
MODULE 3 (8 Hours)
Transportation Models
General Structure; Various methods for finding initial solution: Maximization
and Minimisation problems North West Corner Method, Least Cost Method,
Vogel’s Approximation Method; Finding Optimal Solution: Modified
Distribution method; Variations: Unbalanced Transportation Problem,
Theoretical concept of Degeneracy only; Assignment problems; General
Structure; Finding Optimal Solution; Maximization problem, Restrictions on
Assignments, Alternate Optimal solutions.
MODULE 4 (8 Hours)
Network Analysis
Terminology; Networking Concepts; Rules for drawing network diagram;
CPM Computations: CPM Terminology, Finding critical path - Different
Floats; PERT Computations: Computation of earliest and latest allowable
times, Probability of meeting the scheduled dates; difference between PERT
and CPM, Concept of Project Crashing (Theory only)
MODULE 5 (8 Hours)
Theory of Games
Terminology; Two person zero sum game; Solution to games: Saddle point,
dominance rule, Value of the game, mixed strategy, Graphical method of
solving a game – (2 x n) and (m x 2) games.
25
MODULE 6 (6 Hours)
Sequence
Introduction-Definition: Terminology and Notations, Principal Assumptions,
TypeI: Problems with n Jobs through Two Machines, Processing n jobs,
through Three Machines. Problems with 2 Job through k Machines.
MODULE 7 (8 Hours)
Queuing Models
Introduction; Characteristics of Queuing models, Models for Arrival and
Service Times; Single Poisson arrival with Exponential Service Rate;
Applications of Queuing models.
MODULE 8 (6 Hours)
Simulation of Management Systems
Terminology, Process of Simulation, Monte Carlo Method, Waiting Line
Simulation Method, Inventory Management Simulation, Marketing
Management Simulation, Financial Management Simulation
RECOMMENDED BOOKS:
1. “Operations Research”, J. K. Sharma, McMillan India
2. “ Quantitative Techniques in Management”, N. D. Vohra, Tata
McGraw Hill Publications, 3/e, 4th reprint 2007
REFERENCE BOOKS:
1. Quantitative Methods for Business, Anderson Williams et-al. b10th
edition Thopson
2. Tulisian, Quantitative Techniques theory and problems, Pearson,
PHI.
3. S. D. Sharma, “Operations Research”, Kedar Nath and Ram Nath &
Co. Ltd.
4. C. R. Kothari, “Quantitative Techniques”, Vikas Publishing House,
3/e, 2004
26
INDIAN BUSINESS ENVIRONMENT

MODULE 1 (7 Hours)
Business Environment: Environmental scanning – meaning nature and scope,
economic and non-economic environment, interaction between internal and
external environments, overview of political, socio- cultural, legal,
technological and global environment.
MODULE 2 (7 Hours)
Macro economic policies in India: Industrial policies of the post 1991.
Monetary policy: Objectives, credit control tools.
Fiscal policy: Objectives, budget, direct and indirect taxes, revenue and
expenditures of the union and the state. Recent Foreign Trade and Exim
policies. Disinvestments in Indian public sector Units since 1991.
MODULE 3 (7 Hours)
Economics of Development: Determinants, major issues of development
India as a developing economy, contribution of different sectors( primary,
secondary and tertiary) to Indian economy, growth in tertiary sectors in
recent years, business cycle- features, phases,
MODULE 4 (7 Hours)
National Income Accounting: National income estimates in India- trends in
national income– methods of measurement – income method , product
method and expenditure method, – difficulties in measuring national income
MODULE 5 (7 Hours)
Structure of industries: Major industries – Electronics, Automobile, Textiles,
Development of Private Sector- MNC in India, WTO and India.- SWOT
Analysis of Indian Economy.
MODULE 6 (7 Hours)
Money – Monitory aggregates – Money Market and Capital Market- Role of
FDI in Economic development – SEBI – Functions and achievements – Stock
Exchange – BSE-NSE. Depository system in India- (Options, Futures and
Derivatives)
27
MODULE 7 (7 Hours)
RBI – Role and functions- Banking Structure Reforms- Narasimhan
Committee Recommendations- Financial sector reforms - E- Banking in
India – Objectives, trends and practical uses- Recent Technological
Developments in Indian banking (ATM, Debit and Credit Cards, EMT, EFT,
Etc.)
MODULE 8 (7 Hours)
Infrastructure in Economic development of India- Meaning and Importance-
Major issues in infrastructure with special reference to Railways, Road
transport and Power – Development of IT Sector for in India – its
contributions to Indian economy – Importance of Human resources
development- Major thrust areas in human resource development.
RECOMMENDED BOOKS:
1. Economic Environment of Business by S K Misra, V. K. Puri –
Himalaya publishing house.
2. Business Environment Text and Cases by Justin paul , 2nd edition,
McGraw – Hill Companies
REFERENCE BOOKS:
1. Business Environment by Suresh Bedi –Excel Books
2. Indian Economy by I.C. Dingra
3. Business Environment-Shaikh & Saleem, Pearson, PHI, 2006
4. Indian Economy by K P M Sundharam and Ruddar Datt.
28
FINANCIAL MANAGEMENT

MODULE 1 (4 Hours)
Financial Management – Introduction to finance, objectives of financial
management – profit maximization and wealth maximization. Changing role
of finance managers. Organisation of finance function .
MODULE 2 (10 Hours)

Time value of money – Time Lines & notation, Future value of single cash
flow & annuity, present value of single cash flow, annuity& perpetuity.
Risk and Return – Risk & return of single asset, portfolio, Measurement of
market risk.
MODULE 3 (8 Hours)
Sources of long term funds
Cost of capital – basic concepts. Cost of debenture capital, cost of
preferential capital, cost of term loans, cost of equity capital (Dividend
discounting and CAPM model ). Cost of retained earnings. Determination of
Weighted average cost of capital (WACC) and Marginal cost of capital.
MODULE 4 (12 Hours)

Investment decisions -– Investment evaluation techniques – Net present
value, Internal rate of return, Modified internal rate of return, Profitability
index, Payback period, Discounted pay back period , Accounting rate of
return.
Estimation of cash flow for new project, replacement projects.
MODULE 5 (6 Hours)
Working capital management – factors influencing working capital
requirements. Current asset policy and current asset finance policy.
Determination of operating cycle and cash cycle. Estimation of working
capital requirements of a firm.(Does not include Cash, Inventory
&Receivables Management)
MODULE 6 (8 Hours)
Capital structure decisions – Planning the capital structure. (No capital
structure theories to be covered) Leverages – Determination of operating
leverage, financial leverage and total leverage..
Dividend policy – Factors affecting the dividend policy - dividend policies-
stable dividend, stable payout. (No dividend theories to be covered).
29
MODULE 7 (4 Hours)
Indian financial system – Primary market, Secondary market – stocks &
commodities, Money market, Forex markets.
MODULE 8 (6 Hours)
Corporate governance – Divergence of interest, Agency cost, Corporate
governance in developed world & in India, Reforming Corporate governance,
Legal provisions & SEBI code. Executive compensation & ESOP.
RECOMMENDED BOOKS:
1. Prasanna Chandra: Financial Management (TMH), 7/e,
2. I.M. Pandey – Financial Management (Vikas), 9/e,
3. M.Y. Khan & P.K. Jain – Financial Management (TMH), 5/e,
REFERENCE BOOKS:
1. Brigham & Houston – Fundamentals of Financial Mgmt., Thomson
Cengage Learning, 1/e,
2. Fundamentals of Financial Management – Vanhorns & Bhandari-
Pearson evaluation.
3. Contemporary Financial Management – Kothari & Dutta –
Machanilan India Ltd.
4. Financial Markets & Institution – Guruswamy – Thomson /
Cengage Learning.
5. Stephen A. Ross, Wester Field, Jordan – Fundamentals of Corporate
Finance (MacGraw Hill), 6/e, 2003
6. Vanhorne & Wachowicz, Fundamentals of Financial Management –
Pearson / PHI, 12/e, 2003.
7. Damodaran, Corporate Finance – John wiley & Co., 2/e, 2004
8. Financial Management –Shah– Wiley India (P) Ltd.
9. Gitman, Principles of Managerial Finance, Pearson Education / PHI,
10/e, 2004
10. Brealy and Myers, Principles of Corporate Finance – Theory &
Practice TMH– 7/e, 2003
11. Vanhorne, Financial Management & Policy, Pearson / PHI, 11/e,
2002
12. Sathyaprasad & Kulkarni, Financial Management – HPH
13. Sharan, Fundamentals of Financial Management – Pearson,PHI, 2/e,
2005
14. Paresh P Shah, Financial Management – Biztantra, 1/e, 2005
15. Cost Accounting & Financial Management – M E Thukaram Rao –
New Age International
16. Bharati V. Patak – The Indian Financial System Markets, Institution
& Services – Pearson , PHI, – 2/e
30
BUSINESS LAW

MODULE 1 (12 Hours)

Law of Contract: Definition, Essentials and Types of Contracts, Offer-
definition and essentials, Acceptance-definition and essentials,
Consideration- definition and essentials, Exceptions to the rule ‘no
consideration, no contract,’ Doctrine of Privity of Contract, Capacity of
Parties, Free Consent, Quasi Contract, Legality of Object, Performance of
Contract, Termination of contract, Breach of Contract and Remedies.
MODULE 2 (7 Hours)
Law of Agency: Essentials, kinds of agents, Rights and Duties of Agent and
Principal, Creation of Agency, Termination of Agency
Bailment and Pledge –Bailment, Definition, Essential Elements, Rights and
Duties of Bailor and Bailee.
Pledge- Essentials, Rights and Duties of Pledger and Pledgee
MODULE 3 (7 Hours)
Negotiable Instruments Act 1881: Nature and Characteristics of Negotiable
instruments, Kinds of Negotiable Instruments-Promissory Notes, Bills of
Exchange and Cheques. Parties to Negotiable Instruments, Negotiation,
Presentment, Discharge and Dishonor of Negotiable Instruments.
Law of Insurance – General Principles of Insurance and Life Insurance.
MODULE 4 (5 Hours)
Sale of Goods Act 1930: Definition of Sale, Sale v/s Agreement to Sell,
Goods, Price and Time, Condition and Warranties, Express and Implied
Conditions, “Doctrine of Caveat Emptor”, Performance of Contract of Sale,
Rights of Unpaid Seller.
MODULE 5 (4 Hours)
Law of Partnership 1932: Definition, Essentials of Partnership, Formation of
Partnerships, Kinds of Partners, Authorities, Rights and Liabilities of
Partners, Registration of Partnership, Dissolution of Partnership Firm.
MODULE 6 (7 Hours)
Companies Act 1956: Definition, Characteristics and Kinds of Companies,
Steps in Formation of Company. Memorandum of Association, Articles of
Association and Prospectus.
Shares: Kinds of Shares, Kinds of Debentures.
31
Directors: Appointment, Power, Duties and Liabilities of Directors. Meeting
and Resolutions: Types of Meetings. Auditor: Appointment, Rights and
Liabilities of Auditor. Modes of Winding-up of a Company.
MODULE 7 (7 Hours)
FEMA: Meaning, Objectives and Scope.
Consumer Protection Act 1986: Objectives, Definition, Consumer Protection
Councils.
MODULE 8 (7 Hours)
Intellectual Property Rights: Meaning, objectives and scope.
Right to Information Act, Information Technology Act, Environment
Protection Act - Meaning, objectives and scope.
RECOMMENDED BOOKS:
1. N D Kapoor-Elements of Mercantile Law-Sultan Chand
2. Legal Aspects of Business - Akhileshwar Pathak, 3rd Edition, Tata
Mc GRAW HILL
REFERENCE BOOKS:
1. Saravanavel & Sumathi- Business Law for Management – HPH
2. M C Kuchhal -Business Law -Vikas, 4/e, 2005
3. BARE ACTS -
Indian Contract Act 1872
Negotiable Instruments Act 1881
Indian Partnership Act 1932
Foreign Exchange Management Act 1999
Sale Of Goods Act 1930
Consumer Protection Act 1986
Information Technology Act 2000
Companies Act 1956
Environmental Protection Act 1986
Right To Information Act
4. Business Law – S.S. Gulshan, Excel Books
32
HUMAN RESOURCE MANAGEMENT

MODULE 1 (6 Hours)
HRM- Introduction, meaning, definition, nature and scope of HRM and
HRD, evolution of HRM, Difference between Personnel Management and
HRM, features of HRM, HRM functions, objectives of HRM, policies,
procedures and Programmes, practices, Organization of HRM, line and staff
responsibility role of personnel manager and HR manager, qualities of HR,
HR Manager as a Strategic partner, factors influencing HRM, Opportunities
and Challenges in Human Resource Management.
MODULE 2 (7 Hours)
Job design: definition, approaches, job design options;
Job analysis: definition, process, benefits of job analysis
HR planning: introduction, objectives of HRP, linkage of HRP to other
plans, definition and need for HRP, benefits of HRP, factors affecting HRP,
process, problems and limitations of HRP
MODULE 3 (6 Hours)
Recruitment: definition, objectives, subsystems, factors affecting
recruitment policy, centralized and decentralized recruitment, recruitment
Organisation, recruitment sources, recruitment techniques, recruitment
process, cost benefit analysis of recruitment sources.
MODULE 4 (6 Hours)
Selection, placement and Induction: meaning, definition of selection,
essentials of selection procedure, significance of selection process and
organizational relationship, selection procedure, various types of tests
(aptitude, achievement, situational, interest, personality), different types of
interviews and interview process, means to make interview effective, medical
exams, reference checks, final decision, employment, placement and
induction.
MODULE 5 (5 Hours)
Performance management: Introduction, meaning, need, purpose, -
objectives, contents of PAS, appraisers and different methods of appraisal,
uses of performance appraisal, limitations and problems of performance
appraisal, 360 degree Appraisal, post appraisal feedback.
MODULE 6 (13 Hours)

Human Resource Development: Introduction, definition, concepts,
activities
33
Training and development: meaning of T & D, importance of training,
benefits of training, need and objectives, assessment of training needs, areas
of training, training methods, on-the job and off-the-job training, advantages
of training, training procedures and final evaluation.
Employee mobility:
Internal mobility: Introduction, meaning, different types
Promotion: meaning, purpose, bases of merit, seniority, merit cum seniority,
benefits, problems, promotion policy.
Transfer: meaning, purpose, types, reasons, benefits,
Demotion: meaning, need for demotion policy.
Career planning and Development: meaning, need, career development
actions.
External mobility: Introduction, meaning, types.
Absenteeism- Meaning, types, causes, calculation, minimizing absenteeism.
Employee attrition-meaning, reasons, calculation of attrition rate, retention
strategies, managing separations and right sizing-voluntary and involuntary
separations.
MODULE 7 (8 Hours)
Compensation & Benefits Administration: Compensation Management: -
Introduction, definition, need for sound salary administration, objectives,
factors affecting wages/ salary levels, job evaluation, wage salary survey,
salary structure, salary fixation, incentives, profit sharing, bonus concepts,
ESOPs, pay for performance, Benefits administration, employee welfare and
working conditions-statutory and voluntary measures,
MODULE 8 (5 Hours)
Industrial peace and harmony: Discipline maintenance, Grievance
Handling, Workers participation in management, maintaining good human
and industrial relations, benefits accrued by the organization due to the
development of congenial environment.
RECOMMENDED BOOKS:
1. Managing Human Resources – Bohlander et all – Cengage Learning
13 Ed., 2004.
2. Human Resource Management, Text & Cases – VSP Rao, Excel
Books, 2005
REFERENCE BOOKS:
1. Human Resource Management – Text & Cases – K. Ashwatappa; 5th
Edition, TMH.
2. Human Resource Management - Cynthia Fisher, Shaw – Wiley /
Biztantra, 5/e, 2005
3. Human Resource Management – Gary Dessler, Person Publications,
10th Edition
4. Human Resource Management -Biswajeet Patnayak - PHI 3IE, 2005
34
BUSINESS RESEARCH METHODS

No. of Lecture Hour/Week: 04 Exam Hours: 3 Hours
MODULE 1 (6 Hours)
Research – Meaning, types, criteria of good research, marketing research,
scientific approach to research in physical and management science,
limitations of applying scientific methods in business research problems,
ethical issues in business research.
MODULE 2 (4 Hours)
Business Research: An overview - Research process, problem formulation,
management problem v/s. research problem, Steps involved in preparing
business research plan/proposal
MODULE 3 (8 Hours)
Business Research Design: Exploratory, Descriptive, & Causal research
Exploratory research: Meaning, suitability, collection, hypothesis
formulation
Descriptive research: Meaning, types of descriptive studies, data collection
methods
Causal research: Meaning, various types of experimental designs, types of
errors affecting research design.
MODULE 4 (8 Hours)
Data collection: Primary and Secondary data – Sources –
advantages/disadvantages,
Data collection Methods – Observations, Survey, Interview and
Questionnaire design, Qualitative Techniques of data collection.
Measurement & Scaling Techniques: Nominal Scale, Ordinal Scale,
Interval Scale, Rating Scale, Criteria for good measurement, attitude
measurement – Likert’s Scale, Semantic Differential Scale, Thurstone-equal
appearing interval scale, MDS – Multi Dimensional Scaling.
MODULE 5 (7 Hours)
Hypothesis: Meaning, Types, characteristics, sources, Formulation of
Hypothesis, Errors in hypothesis testing, Parametric and Nonparametric test:
T-test, Z-test, F-test, U-test, Rank-Sum test, K-W test. (Theory only).
MODULE 6 (6 Hours)
Sampling: Meaning, Steps in Sampling process, Types of Sampling -
Probability and non probability Sampling Techniques, Errors in sampling.
35
MODULE 7 (8 Hours)
Data Analysis: Editing, Coding, Classification, Tabulation, Analysis, &
Interpretation.
Statistical Analysis of Business Research: Bivariate Analysis (Chi-square
only), Multivariate Analysis - Factor Analysis, Discriminant Analysis,
Cluster Analysis, Conjoint Analysis,
ANOVA – One-way & Two-way classification (Theory only).
MODULE 8 (5 Hours)
Research report: Oral report, Written reports, Types &
Advantages/Disadvantages of oral and written reports, Components of
written research report.
RECOMMENDED BOOKS:
1. Marketing Research – Naresh K Malhotra – Pearson Education
/PHI/5e/2007.
2. Business Research Methods- S.N.Murthy/U.Bhojanna- Excel
Books/2e/2007.
3. Business Research Methods–Donald R. Cooper & Pamela S
Schindler,TMH,/9e/2007
4. Marketing research: Text and cases- Rajendra Nargundkar – TMH
2/e, 2004.
5. Business Research Methods – Alan Bryman & Emma Bell,
2e/Oxford/2007.
REFERENCE BOOKS:
1. Research Methodology- C R Kothari- Vishwa Prakashan, 2002
2. Business Research Methods – William G Zikmund- Thomson,
7/e,2003
3. Research Methods – William M C Trochim-Biztantra,2/e, 2007
4. Marketing Research – A Parasuraman, Dhruv Grewal – Biztantra,
2004
5. Business Research Projects – Jimme Keizer, Piet Kempen, 2006
6. Methodology of Research in Social Sciences – O R Krishnaswami,
M Ranganatham, HPH, 2007
36
INTERNATIONAL BUSINESS MANAGEMENT

No. of Lecture Hour/Week: 04 Exam Hours: 3 Hours
MODULE 1 (8 Hours)
Globalisation – Meaning and implications - Globalisation of markets and
production – The emerging global economy - Drivers of Globalisation.
Modes and entry strategies of international business –the globalisational
debate: arguments for and against – trends in international trade. Differences
between domestic and international business.
MODULE 2 (10 Hours)

International Business Environment – Cultural aspects – values and norms –
social structure – religious and ethical systems – language – education –
implications of cultural differences on business. International business
environment – Political and legal factors – political systems – legal systems,
International business environment – Economic factors – the determinants of
economic development.
MODULE 3 (6 Hours)
International Trade Theories- Theory of Mercantilism - Absolute advantage –
Comparative advantage – Hecksher – Ohlin theory – The new product life
cycle theory – The new trade theory – Porter’s diamond model – implications
for international business.
MODULE 4 (6 Hours)
Instruments of International trade policy – tariffs, subsidies, local content
requirements, administrative policies, anti dumping policies – political and
economic arguments for intervention - Development of the world trading
system – GATT – the Uruguay round of negotiations. WTO - genesis and
functions– the future of WTO.
MODULE 5 (7 Hours)
Regional Integrations – Trading Blocks – nature and levels of integration –
arguments for and against regional integration - Trading blocks – European
Union, ASEAN, APEC, NAFTA, SAARC, ANDEAN PACT and
MERCOSUR.
MODULE 6 (7 Hours)
Multinational corporations – Organisation, design and structures – head
quarters and subsidiary relations in multinational corporations.
37
MODULE 7 (6 Hours)
Foreign Exchange Market – functions – nature of foreign exchange market –
the trading mechanism – exchange rate determination – balance of trade –
stability of exchange rate - currency convertibility
MODULE 8 (6 Hours)
International Monetary System (IMF), - Funding facilities and strategies of
IMF and World Bank - Expatriation and Repatriation. Ethical dimensions in
International Business.
RECOMMENDED BOOKS:
1. Charles W L Hill. And Arun Kumar Jain. International Business:
competing in the global market place, Mc Graw-Hill, 2007.
2. John D. Daniels Lee H Radebaugh, International Business:
Environments and Operations Addison Wesley, 2007.
REFERENCE BOOKS:
1. Justin Paul – International Business – Prentice Hall of India, 2007
2. Oded Shenkar Yadong Luo : International Business – John Wiley &
Co., 2006
3. Wild J. John, Wild L. Keneth and Han C. Y. Jerry, International
Business: An integrated approach, Prentice Hall International
4. Alan M. Rugman and Richard M.Hodgetts – International Business
by Pearson Education,, 2007.
38
III SEMESTER
STRATEGIC MANAGEMENT

Total No. of Lecture/Hrs: 56 Exam Marks: 100
MODULE 1 (7 Hours)
Meaning and Nature of Strategic Management, Its importance and relevance,
Characteristics of Strategic Management, The Strategic Management Process
–Relationship between a Company’s Strategy and its Business Model.
MODULE 2 (7 Hours)
Strategy formulation – Developing Strategic vision and Mission for a
company – Setting Objectives – Strategic Objectives and Financial
Objectives – Balanced score card, Company Goals and Company Philosophy.
The hierarchy of Strategic Intent – Merging the Strategic Vision Objectives
and Strategy into a Strategic Plan.
MODULE 3 (7 Hours)
Analysing a company’s External Environment – The Strategically relevant
components of a company’s external environment – Industry Analysis-
Porter’s dominant economic features – Competitive Environment Analysis –
Porter’s five force model - Industry driving forces – key success factors-
concept and implementation.
MODULE 4 (6 Hours)
Analysing a company’s resources and competitive position – Analysis of the
company’s present strategies – SWOT Analysis – Value chain Analysis –
Bench marking.
MODULE 5 (7 Hours)
Generic Competitive Strategies – Low cost, Differentiation, Best cost ,
Focused Strategies .Strategic alliances, Collaborative partnerships , Mergers
and acquisition, Joint Ventures Strategies – Outsourcing Strategies-
International Business level strategies.
MODULE 6 (7 Hours)
Formulating long term and Grand Strategies – Tailoring Strategy to fit
specific Industry and company situation – long term objectives for Grand
Strategies- Innovation, Integration and diversification – Conglomerate
Diversification, Retrenchment, Restructuring and turnaround – GE nine cell
planning grid and BCG Matrix.
39
MODULE 7 (8 Hours)
Strategy Implementation – Operationalizing strategy, Annual Objectives,
Developing Functional strategies, Developing and communicating concise
policies.
Institutionalizing the strategy, Structure, Leadership and Culture. Ethical
Process and corporate social responsibility.
MODULE 8
Strategic review and audit (7 Hours)
Strategic control guiding and evaluating strategies, Establishing Strategic
controls, Operational Control Systems, Monitoring performance and
evaluating deviations, challenges of strategy Implementation.
RECOMMENDED BOOKS:
1. Crafting and executing strategy by Arthur A. Thomnson Jr., A. J.
Strickland III,
1. John E. Gamble-Tata McGraw Hill, 14/e, 2005
2. Strategic Management – An Integrated Approach by Charles W.L.
Hill, Gareth R..Jones – BIZTANTRA, 6/e, 2004/05
3. U. Iachru, Strategic Management, Excel Books.
REFERENCE BOOKS:
1. Strategic Management Concepts & Cases by Fred R. David –
Pearson Education/PHI.
2. Strategic Management Building and Sustaining Competitive
Advantage by Robert A. Pitts, David Lei. – Thomson South –
Western, 3/e, 2002
3. Competitive Advantage by Michael E Porter, Free press, NY
4. Strategic Management by David Hunger
40
MANAGEMENT ACCOUNTING & CONTROL SYSTEMS

MODULE 1 (9 Hours)
Basic concepts, goals, and strategic key variables in management control
systems. Management by objectives. Management Control - Operational
Control – Task Control. Concept of cost centers, profit centers and
investment centers. sources for cost information, Cost units- classification of
costs- cost analysis for management decision making.
MODULE 2 (7 Hours)
Determining product costs: cost elements for product costing- - accounting
for factory overheads- principles of allocation and absorption – determining
product costs. Mechanics of ascertaining product costs under job order
costing and process costing (Does not include Equivalent production,
Byproducts). Theoretical concepts of Activity Based Costing (ABC), Simple
problems on ABC analysis.
MODULE 3 (8 Hours)
Cost-volume – profit (CVP) Relationship: Profit planning- behavior of
expenses in relation to volume- CVP model- sensitivity analysis of CVP
Model for changes in underlying parameters- assumptions of the CVP
Model- Utility of the Model in Management Decision Making.
MODULE 4 (8 Hours)
Variable costing: Concept of variable (Marginal) costing. Comparison
between variable costing, - advantage of variable costing. Decisions
involving alternative choices: cost analysis for decision making like
discontinuing a product, accepting a special order, make or buy, Sell or
Process further, Product Mix
MODULE 5 (5 Hours)
Pricing policies:- objectives of pricing policies- marginal analysis and pricing
– full cost pricing-ROI pricing – contribution approach to pricing – concepts
of transfer pricing.( only theory)
MODULE 6 (8 Hours)
Budgeting and budgetary control: - Budgeting as a tool of management
control-steps in budget preparation-Functional budget (simple Problems on
Sales, Production, Material), flexible budgets. (does not include Master
budget & Cash budget)
41
MODULE 7 (8 Hours)
Standard costing and variance analysis: Need for setting standards-
development of standards for material and labour costs- variance analysis –
breakup of material and labour cost variances- analyzing overhead variance
(only theory)
MODULE 8 (3 Hours)
Cost control and cost reduction: introduction to cost control- cost reduction-
fields covered by cost reduction- tools and techniques for cost reduction.
Cost Audit: Scope of cost audit – Types ,Advantages, limitations.
(Proportion of problems 60% and theory 40%)
RECOMMENDED BOOKS:
1. Lynch & Williamson: Accounting for Management- Planning &
Control- (TMH)
2. Introduction to Management Accounting - Charles T Horngren –
Pearson/PHI, 11/e, 2003
3. Robert. N. Anthony & Vijay Govindrajan –Management Control
system-(TMH), 11/e, 2005 Recommended book for module-1
4. Khan & Jain- Management Accounting –(TMH), 3/e, 2003,
Recommended book for 5 & 6
REFERENCES BOOKS:
1. Khan & Jain- Cost Accounting-(TMH), 1/e, 2003
2. Management Accounting – Atkinson – Pearson / PHI, 3/e
3. Management Accounting – Sudhindra Bhat – Excel Books
4. Cost Accounting: Principles and Practice - Bhattacharya – PHI,
2004
5. Cost Accounting – Jawaharlal – TMH, 3/e, 2003
6. Practical Costing- P C Tulsian – Vikas, 1/e, 2004
7. Cost Accounting – M.N Arora – Vikas, 7/e, 2004
8. Management Accounting – Sharma, Sashi K Gupta – Kalyani
9. P. Saravanavel-Management Control System- (HPH)
10. Cost Accounting -Charles T Horngren –Pearson/PHI, 11/e, 2003
11. Management Control Systems – Merchant – Pearson, PHI.
42
OPERATIONS MANAGEMENT

MODULE 1 (7 Hours)
Introduction and Break even analysis
Break even analysis - Break even analysis in terms of physical units, sales
value, and percentage of full capacity. Break even for Multi Product
situations, Capacity expansion decisions, Product add or drop decisions,
Make or Buy decisions, Equipment Selection decisions, Production process
selection decisions, Managerial uses of break even analysis, Limitations of
Breakeven analysis.
Note: The module will cover both theory and numerical problems with
emphasis on decision making for competitive advantage.
MODULE 2 (7 Hours)
Forecasting
Forecasting as a planning tool, forecasting time horizon, short and long range
forecasting, sources of data, types of forecasting, qualitative forecasting
techniques, quantitative forecasting models - Linear regression, Moving
average, Weighted moving average, Exponential smoothing, Exponential
smoothing with trends, Measurement of errors, Monitoring and Controlling
forecasting models.
Note: The module will cover both theory and numerical problems
MODULE 3 (6 Hours)
Facility Planning
Facilities location decisions, factors affecting facility location decisions and
their relative importance for different types of facilities, Facility location
models.
Facility layout planning. Layout and its objectives for manufacturing

operations, warehouse operations, service operations, and office operations.,
principles, types of plant layouts – product layout, process layout, fixed
position layout, cellular manufacturing layouts, hybrid layouts, Factors
influencing layout changes.
Note: The module will cover theory focusing on safety, psychological

factors, and productivity.
Numerical problems on location selection
43
MODULE 4 (6 Hours)
Employee Productivity
Productivity and work study
Productivity and the standard of living, Productivity and the organization,
productivity, variables affecting labour productivity, work content and time,
Work Study and related working conditions and human factors.
Method Study
Introduction to Method Study, Data collection, recording, examining, and
improving work, Material flow and material handling study, Worker flow
study, Worker area study,
Work Measurement
Introduction to Work Measurement, Work sampling study, Time study and
setting standards
Numerical problems on productivity measurement, time study and work
standards
MODULE 5 (6 Hours)
Capacity Planning
Concept and overview of aggregation, Demand and capacity options and
strategies in production and services, capacity and value, financial impact of
capacity decisions, aggregate planning types and procedure, capacity
requirement planning, concepts of yields (productivity) and its impact on
capacity.
Capacity requirement planning, Materials requirement planning,
Planning hierarchies in operations, aggregate planning, purpose, necessity
and importance of aggregate planning, Managerial importance of aggregate
plans, alternatives for managing demand and supply, capacity augmentation
strategies. Matching demand and capacity, demand chase aggregate planning,
level production aggregate planning, capacity planning and steps,
Resource requirements planning system, material requirement planning,
objectives of MRP, elements of MRP, BOM, benefits of MRP.
MODULE 6 (6 Hours)
Materials Management
Role of Materials Management- materials and profitability, Purchase
functions, Procurement procedures including bid systems, Vendor selection
and development, Vendor rating, ethics in purchasing. Roles and
responsibilities of purchase professionals. Concepts of lead time, purchase
requisition, purchase order, amendments, forms used and records maintained.
Inventory Management: Concepts of inventory, types, Classification,
selective inventory management, ABC VED, and FSN analysis. Inventory
costs, Inventory models – EOQ, safety stocks, Re order point, Quantity
discounts.
44
Stores- types, functions, roles responsibilities, Inventory records,
Numerical problems on vendor rating, ABC analysis, Inventory models,
Discounts
MODULE 7 (12 Hours)
Quality Management I
Basic concepts of quality of products and services, dimensions of quality.
Relationships between quality, productivity, costs, cycle time and value.
Juran’s quality trilogy
Impact of quality on costs – quality costs. Demings 14 principles.. Quality
improvement and cost reduction – 7 QC tools and 7 new QC tools, PDCA
cycle, Quality circles, Quality Function Deployment and its benefits.
Quality Systems – Need, benefits, linkage with generic strategies, ISO 9000 –
2000 clauses, coverage, QS 9000 clauses, coverage, linkages with functional
domains like production, marketing, six sigma concepts, organizing for
continuous improvement, Excellence models, awards and standards awards –
MBNQA, Demings prize, Baldrige award, their main focus. Role of
management in implementing quality systems.
MODULE 8 (6 Hours)
Quality Management II
Concept of specification limits, statistical control limits, Process control and
control charts for both attributes and variable data. Operators role in quality
assurance.
The course will cover both theory and numerical problems ( theory and
numerical in the ratio of 40 : 60 ratio)
RECOMMENDED BOOKS:
1. Operations Management Theory and Practice, B.Mahadevan,
Pearson education,Second impression 2007
2. Operations Management, William J. Stevenson 8th 2005 edition,
3. Operations Management, Richard B Chase11theditionTMH,
REFERENCE BOOKS:
1. Production and Operations Management – Prof. K.
Ashwathappa, K Sridhar Bhat, Himalaya Publications
2. Production and Operations Management, Text and cases,
Upendra kachru, First edition excel Books.
3. Operations Now, Byron J Finch, Tata Mc Grawhill, 3rd edition,
2008
4. Operations Management, Norman Gaither & Greg Fraizer,
Thomson South Western
45
MARKETING AREA
BUSINESS MARKETING
Sub Code: 08MBAMM311 IA Marks: 50

MODULE 1 (6 Hours)
Dimensions of Industrial Marketing: Nature of Industrial Marketing,
Industrial Marketing vs. Consumer Marketing, Economics of Industrial
demand – The Resellers Market – The Industrial Marketing Concept,
Understanding Industrial Markets, Types of Industrial Markets, Classifying
Industrial Products, Organizational Procurement Characteristics – The
Industrial Marketing Environment, Environmental effect on Industrial Market
with special reference to Government rule.
MODULE 2 (7 Hours)
Nature of Industrial buying: Organisational buying Activity, Buying
models and buying centre concept, Inter Personal Dynamics of Industrial
Buying Behavior, Roles of Buying centre, Conflict Resolution in Decision
Making Ethics in Purchasing
MODULE 3 (8 Hours)
Market Segmentation: Choosing Target Segments, Positioning,
Differentiated and Un-Differentiated Markets, Concentrated and Niche
Markets, Positioning Strategies, Difference between Industrial Market
Research and Consumer Market Research
MODULE 4 (7 Hours)
Formulating Product Planning: Developing Product Strategy, Analyzing
Industrial Product Life Cycle, Developing Strategies for new and existing
products
Business Service Marketing: Special Challenges
MODULE 5 (6 Hours)
Formulating Channel Strategy: Industrial Distributor, Definition,
Geographical Distribution, Size Characteristics, operating characteristics,
Role of Sales Agent and their drawbacks, choice of the right Distributors,
Participation of other Channel Members in Industrial Distribution- Channel
Logistics- Relationship of Logistics & Physical Distribution, Total Cost
approach customer service, assessing the customer service, Identifying the
cost centers.
46
MODULE 6 (6 Hours)
Pricing Strategies: Price Determinants, Factors that Influence the Pricing
Strategies, concept of learning curves, Pricing Strategies, Competitive
Bidding, Leasing
MODULE 7 (6 Hours)
The Promotional Strategies: Advertising in Industrial Markets, uses,
Message Formulation, policies, media ,budgetary support, evaluation of
advertising- sales Promotion- Use of Sales Promotion in Industrial Markets,
trade shows and exhibitions B 2 B Forms of E-Commerce
MODULE 8 (6 Hours)
Management of Sales Force: Managing the Industrial Sales Force,
Organizing and controlling the industrial sales force activity, planning for the
sales force Deployment. Personal Selling: Selecting and Recruitment of
Industrial sales person, sales training, Directing, Motivating, Task
Assignment, Compensation, Measuring the Effectiveness of Sales Force.
Relationship Sales and Marketing, Four forms of Seller Roles
RECOMMENDED BOOKS:
1. Industrial Marketing, Robert R. Reeder & Reeder – PHI
2. Business Marketing Management, Michael D. Hutt, Thomas W.
Speh, Cengage Learning, 9/e,2007
3. Industrial Marketing, Krishna Havaldar – TMH, 2/e,2005
4. Business to Business Marketing, Vitale & Giglierano – Cengage
Learning, 1/e
5. Business Marketing, Robert Dwyer, John F. Tanner Jr. – TMH,
3/e,2006
REFERENCE BOOKS:
1. Business Marketing, Frank G. Bingham Jr., et al; TMH, 3/e, 2005
2. Industrial Marketing, Prof. P. K. Ghosh, Oxford
47
SALES AND RETAIL MANAGEMENT

No. of Lecture Hours / Week: 04 Exam Hours: 3 Hours
Total no. of Lecture Hours: 56 Exam Marks: 100
PART – A: SALES MANAGEMENT
MODULE 1 (8 Hours)
Introduction to sales management: Meaning, Evaluation, Importance,
Personal Selling, Emerging Trends in Sales Management, elementary study
of sales organizations, qualities and responsibilities of sales manager. Types
of sales organisations.
MODULE 2 (5 Hours)
Selling skills & Selling strategies: Selling and Business Styles, selling
skills, situations, selling process, sales presentation, Handling customer
objections, Follow-up-action.
MODULE 3 (7 Hours)
Management of Sales Territory & Sales Quota: Sales territory, meaning,
size, designing, sales quota, procedure for sales quota. Types of sales quota,
Methods of setting sales Quota.
Recruitment and selection of sales force, Training of sales force.
MODULE 4 (6 Hours)
Sales force motivation and compensation: Nature of motivation,
Importance, Process and factors in the motivation, Compensation- Meaning,
Types compensation plans and evaluation of sales force by performance and
appraisal process.
RECOMMENDED BOOKS FOR SALES MANAGEMENT:

1. Sales Management by Charlesm. Futrell, 6/e, 2003, Thomson South
Western
2. Sales & Distribution Management by Tapan K. Panda & Sunil
Sahadev, 6/e, Oxford University Press
3. Managing of Sales Force by Spiro Stanton Rich, 11/e,2003, TMH
REFERENCE BOOKS FOR SALES MANAGEMENT:

1. Sales & Retail Management an Indian Perspective by Dr. S.L.
Gupta, 1/e,2007, Excell books
2. Salesmanship And Sales Management – P.K. Sahu & K.C. Raut,3/e,
Vikas Publishing House
3. Sales Management- Douglas J Dalrymple, William L Crowe- John
Wiley & Co.
48
PART – B: RETAIL MANAGEMENT
MODULE 5 (6 Hours)
Retail Management: Introduction, meaning, Characteristics, Retail industry
India, role of retailing Trends in Retailing, Emergence of organisations of
retailing, Retail Location and Layout plan, careers in Retailing.
MODULE 6 (5 Hours)
Retail Market segmentation: Introduction to Market segment, Criteria for
effective segmentation, Dimensions of segmentation, customer profiles.
MODULE 7 (8 Hours)
Retailing Channels: Products and merchandise management, structure,
nature and channel, criteria for selection of suppliers.
Channel choice, product movement, Merchandising plans, Store
management,
Retail Pricing: Factors and pricing, Retail pricing strategies, Retail
promotion strategies, Retail sales promotion, publicity.
MODULE 8 (6 Hours)
Relationship Marketing in Retailing: Management of Relationship,
Evaluation of Relationship Marketing, Relationship, Marketing Strategies,
Retail Research and Retail Audits
RECOMMENDED BOOKS FOR RETAIL MANAGEMENT:

1. Retailing Management by Swapna Pradhan, 2/e, 2007 & 2008, TMH
2. Integrated Retail Management by James R. Ogden & Denise T.
Ogden, 2007, Biztantra
3. Retail Management – Levy & Weitz-TMH 5th Edition 2002
REFERENCE BOOKS FOR RETAIL MANAGEMENT:

1. Retail Management by Rosemary Varley, Mohammed Rafiq-
Palgrave Macmillan
2. Retail Management by Chetan Bajaj-Oxford Publication.
3. Retail Management by Uniyal & Sinha-Oxford Publications.
49
CONSUMER BEHAVIOUR
Subject Code: 08MBAMM313 IA Marks: 50

No. of Lecture Hour / Week: 04 Exam Hours: 03 Hours
MODULE 1 (3 Hours)
Introduction to the study of Consumer Behaviour:
Meaning & Definition of CB, Difference between consumer & Customer,
Development of the Marketing Concept-The Marketing concept,
Implementing the Marketing Concept, Segmentation, Targeting, Positioning,
The Marketing Mix, Nature & Characteristics of Indian Consumers,
Consumer Movement and Consumer Rights, Marketing Ethics and Social
Responsibility, Social and Societal Marketing Concepts, Consumer
Movement in India, Rights of the Consumer, Responsibilities of consumers
in India, Benefits of consumerism
MODULE 2 (4 Hours)
Role of Research in understanding consumer behaviour:
Consumer Research: Consumer Research Paradigms (Qualitative &
Quantitative Research Methods, Combining Qualitative and Quantitative
Research Findings)
The consumer research process - Developing research objectives,
collecting secondary data, designing primary research, data analysis and
reporting research findings. Input-Process-Output Model of Consumer
Behaviour - Internal Influences: Motivation, Personality, Perception,
Learning, Attitude, Communications, External Influences - Social Class,
Culture, Reference Groups, Family
Levels of Consumer Decision Making - Complex Decision Making or
Extensive Problem Solving Model, Low Involvement Decision Making or
Limited Problem Solving Model, Routinised Response Behaviour, Four
views of consumer decision making (economic, passive, cognitive,
emotional)
Situational Influences- The Nature of Situational Influence (The
communication Situation, The Purchase Situation, The usage situation, The
disposition situation) Situational Characteristics and consumption behaviour
(Physical features, Social Surroundings, Temporal Perspectives, Task
Definition, Antecedent States)
MODULE 3
Individual Influences on Consumer Behavior:
A) Motivation: (5 Hours)
Basics of Motivation, Needs, Goals, Positive & Negative Motivation,
Rational Vs Emotional motives, Motivation Process, Arousal of motives,
Selection of goals, Motivation Theories and Marketing Strategy -
50
Maslow’s Hierarchy of Needs, Critical evaluation of marketing hierarchy and
marketing applications, McGuire’s Psychological Motives (Cognitive
Preservation Motives, Cognitive Growth Motives, Affective Preservation
Motives, Affective Growth Motives), Discovering Purchase Motives,
Marketing Strategies Based on Multiple Motives, Marketing Strategies Based
on Motivational Conflict
Frustration & Strategies to overcome frustration
B) Personality: (3 Hours)
Basics of Personality, Theories of Personality and Marketing
Strategy(Freudian Theory, Neo-Freudian Theory, Trait Theory), Applications
of Personality concepts in Marketing, Personality and understanding
consumer diversity (Consumer Innovativeness and related personality traits,
Cognitive personality factors, Consumer Materialism, Consumer
Ethnocentrisms), Brand Personality (Brand Personification, Gender,
Geography, Color), Self and Self-Image (One or Multiple selves, The
extended self, Altering the self)
C) Perception: (4 Hours)
Basics of Perception & Marketing implications, Elements of
Perception(Sensation, Absolute Threshold, Differential Threshold,
Subliminal Perception), Dynamics of Perception (Perceptual Selection,
Perceptual Interpretation, Perceptual Organization), Consumer Imagery,
Product positioning and repositioning, Positioning of services, perceived
price, perceived quality, price/quality relationship, retail store image,
manufacturer’s image, Perceived Risk, Types of risk, How consumers’
handle risk
MODULE 4
Individual Influences on Consumer Behavior:
A) Learning (5 Hours)
Elements of Consumer Learning, Motivation, Cues, Response,
Reinforcement, Marketing Applications of Behavioral Learning Theories,
Classical Conditioning(Pavlovian Model, Neo-Pavlovian Model), Strategic
Marketing Applications of Classical Conditioning), Instrumental
Conditioning, Strategic Marketing Applications of Instrumental
Conditioning, Modelling or Observational Learning, Marketing Applications
of Cognitive Learning Theory, Information Processing (How Consumers
store, retain and retrieve information, Sensory Store, Short-Term Store,
Long-Term Store, Rehearsal and Encoding, Retention, Retrieval, Limited and
Extensive Information Processing), Involvement Theory (Media Strategy,
Central & Peripheral Route to Persuasion, Elaboration Likelihood Model,
Measures of Involvement), Measures of Consumer Learning (Recognition
and Recall Measures)
51
B) Attitude (4 Hours)
Basics of attitude, The nature of attitude, Models of attitude and Marketing
Implication, (Tri-component Model of attitude, Multiattribute attitude
models, Theory of trying to consume, Attitude towards the ad model),
Attitude change strategies, Attitude change based on the tri-component
model(Changing the Cognitive Component, Changing the Affective
Component, Changing the Behavioral Component), Other attitude change
strategies (Changing the basic motivational function, Associating the product
with a specific group, event, or cause, Resolving two conflicting attitudes,
Altering components of the multi-attribute model, Changing beliefs about
competitors brands, The Elaboration Likelihood Model)
C) Persuasive Communication (1 Hour)

Communications strategy, Target Audience, Media Strategy, Message
strategies, Message structure and presentation
MODULE 5
External Influences on Consumer Behavior:
A) Social Class (3 Hours)
Social Class Basics, What is Social Class?(Social class & Social status, The
dynamics of status consumption, Features of Social Class, Five Social-Class
Categories in India, The measurement of social class (Subjective Measures,
Reputations Measures, Objective Measures), Social Class Mobility, Geo-
demographic Clustering, Social Stratification, Social class role and status
differentiation and evaluation, Factors responsible for social stratification
B) Culture and Subculture - Major Focus on Indian Perspective

(4 Hours)
Culture: Basics, Meaning, Characteristics, Factors affecting culture, Role of
customs, values and beliefs in Consumer Behaviour, The measurement of
culture, Content analysis, Consumer fieldwork, Value measurement survey
instruments,
Subculture: Meaning, Subculture division and consumption pattern in India,
Types of subcultures (Nationality subcultures, Religious subcultures,
geographic and regional subcultures, racial subcultures, age subcultures, sex
as a subculture)
Cross-cultural consumer analysis: Similarities and differences among
people, the growing global middle class; Acculturation is a needed marketing
viewpoint, applying research techniques
Cross-cultural marketing strategy: Cross-cultural marketing problems in
India, Strategies to overcome cross-cultural problems
MODULE 6 (5 Hours)
External Influences on Consumer Behaviour: Family, Reference Groups,
Groups: Meaning and Nature of Groups, Types
52
Family: The changing structure of family, Family decision making and
consumption related roles, Key family consumption roles, Dynamics of
husband-wife decision making, The expanding role of children in family
decision making, The family life cycle & marketing strategy, Traditional
family life cycle & marketing implications, Modified / non-traditional family
life cycle & marketing implications
Reference Groups: Understanding the power & benefits of reference groups,
A broadened perspective on reference groups, Factors that affect reference
group influence, Types of reference groups, Friendship groups, Shopping
groups, Work groups, Virtual groups, Consumer-action groups, Reference
group appeals, Celebrities, the expert, the common man, the executive and
employee spokesperson, Trade or spokes-characters, Other reference group
appeals
MODULE 7 (7 Hours)
Consumer Influence and Diffusion of Innovations:
Opinion Leadership: Dynamics of opinion leadership process, Motivation
behind opinion leaders, The needs of opinion leaders and opinion receivers,
Purchase Pals, Surrogate buyers vs. opinion leaders, Measurement of opinion
leadership, Frequency and overlap of opinion leaderships, Market Mavens,
Opinion Leadership & Marketing Strategy, Creation of Opinion Leaders
Diffusion of Innovations: Diffusion Process (Innovation, Communication
channels, Social System, Time)
Adoption Process: Stages, categories of adopters
Post Purchase Processes: Post Purchase Processes, Customer Satisfaction,
and customer commitment: Post purchase dissonance, Product use and non
use, Disposition, Product disposition and marketing strategy, Purchase
evaluation and customer satisfaction, The evaluation process, Dissatisfaction
responses, Marketing strategies and dissatisfied customers, Customer
satisfaction, repeat purchases and customer commitment, Repeat purchasers,
committed customers and profits, Repeat purchasers, committed customers
and marketing strategy
MODULE 8
CRM & Online Decision Making (3 Hours)
A) Customer Relationship Management
Meaning & Significance of CRM, Types of CRM (Operational,
Collaborative, Analytical), Strategies for building relationship marketing,
CRM Vs Customer retention, CRM Process-Benefits, CRM process for
marketing organisations, brand switching behaviour,
e-CRM, Meaning, Importance of e-CRM, Difference Between CRM & e-
CRM
B) On-line Decision Making: Meaning & Steps
53
RECOMMENDED BOOKS:
1. Consumer Behaviour- Leon Schiffman, Lesslie Lazar Kanuk-
Pearson/PHI,8/E
2. Consumer Behaviour- Hawkins, Best, Coney-TMH,9/e,2004
3. Consumer Behaviour in Indian Perspective – Suja Nair – Himalaya
Publishers, 2004
4. Consumer Behaviour- Satish k Batra & S H H Kazmi, Excell Books
5. Customer Relationship Management- Peeru Ahamed & Sagadevan
Vikas Publishing
REFERENCE BOOKS:
1. Customer Behaviour – A Managerial Perspective – Sheth, Mittal-
Thomson, 2/e,2004
2. CRM – Alok Kumar, Chhabi Sinha,7/e, Biztantra
3. Consumer Behaviour- Henry Assael, 6/e, Thomson
4. Consumer Behaviour-Lindquist & Sirgy-Biztantra
54
SERVICE MARKETING

MODULE 1 (5 Hours)
Introduction to services: What are services, Why service marketing,
Difference in goods and service in marketing, Myths about services, Concept
of service marketing triangle, Service marketing mix, GAP models of service
quality
MODULE 2 (7 Hours)
Consumer behaviour in services: Search, Experience and Credence
property, Customer expectation of services, Two levels of expectation, Zone
of tolerance, Factors influencing customer expectation of services
Customer perception of services- Factors that influence customer
perception of service, Service encounters, Customer satisfaction, Service
quality, Strategies for influencing customer perception
MODULE 3 (6 Hours)
Understanding customer expectation through market research: Using
marketing research to understand customer expectation, Types of service
research, Building customer relationship through retention strategies, Market
segmentation-Process & targeting in services, Retention strategies-
Monitoring relationship, 3 levels of retention strategies
MODULE 4 (8 Hours)
Customer defined service standards: “Hard” & “Soft” standards, Process
for developing customer defined standards
Leader ship & Measurement system for market driven service
performance- Key reasons for GAP 2- service leadership- Creation of
service vision and implementation, Service quality as profit strategy, Role of
service quality in offensive and defensive marketing
Service design and Positioning - New service development – types, stages.
Service blue printing- Using & reading blue prints. Service positioning –
positioning on the
Five dimensions of service quality, Positioning on service evidence
MODULE 5 (6 Hours)
Employee role in service designing: Importance of service employee,
Boundary spanning roles, Emotional labour, Source of conflict, Quality –
productivity trade off.
Strategies for closing GAP 3
55
Customers role in service delivery- Importance of customer & customers
role in service delivery, Strategies for enhancing- Customer participation,
Delivery through intermediaries- Key intermediaries for service delivery,
Intermediary control strategies.
MODULE 6 (5 Hours)
Managing demand and capacity – Lack of inventory capability,
Understanding demand patterns, Strategies for matching capacity and
demand, Waiting line strategies
MODULE 7 (8 Hours)
Role of marketing communication – Key reasons for GAP 4 involving
communication, Four categories of strategies to match service promises with
delivery, Methodology to exceed customer expectation
Pricing of services- Role of price and value in provider GAP 4,Role of non
monitory cost, Price as an indicator of service quality Approaches to pricing
services, pricing strategies
MODULE 8 (6 Hours)
Physical evidence in services: Types of service scapes, Role of service
scapes, Frame work for understand service scapes & its effect on behaviour,
Guidance for physical evidence strategies
RECOMMENDED BOOKS:
1. Services Marketing, Valarie A Zeithmal & Mary Jo Bitner-TMH,
3/e,2004
2. Services Marketing, Christopher Lovelock, Pearson Education, 2004
3. Services Marketing, Rajendra Nargundkar- TMH,1/e,2004
4. Services Marketing, Ravi Shankar, Excel Books, 2006
REFERENCE BOOKS:
1. Services Marketing, Kenneth E Clow & David L Kurtz, Biztantra,
2/e, 2007
2. Services Marketing, Govind Apte, Oxford, 2007
3. Handbook of Services Marketing & Management, Swartz &
Iacobucci, Sage Publications, 2000
4. Services Marketing, Hoffman & Bateson, Thomson, 2007.
5. Services Marketing, Peter Mudie and Angela Pirrie, 3/e, Elsevier,
2006.
6. Services Marketing, C Bhattacharjee, Excel, 2006
7. Services Marketing, S M Jha, HPH, 2007
56
FINANCE AREA
ADVANCED FINANCIAL MANAGEMENT
Sub Code: 08MBAFM321 IA Marks: 50

MODULE 1 (6 Hours)
Working capital management – Determination of level of current assets.
Sources for financing working capital. Bank finance for working capital. (No
problems on estimation of working capital)
Working capital financing: Short term financing of working capital, long
term financing of working capital. Working capital leverages
MODULE 2 (6 Hours)
Cash Management – Forecasting cash flows – Cash budgets, long-term cash
forecasting, monitoring collections and receivables, optimal cash balances –
Baumol model, Miller-orr model, stone model. Strategies for managing
surplus fund.
MODULE3 (6 Hours)
Receivables Management – Credit management through credit policy
variables, marginal analysis, Credit evaluation : Numerical credit scoring and
Discriminate analysis. Control of accounts receivables, Factoring.
MODULE 4 (6 Hours)
Inventory Management: Determinations of inventory control levels :
ordering, reordering, danger level. EOQ model. Pricing of raw material.
Monitoring and control of inventories, ABC Analysis.
MODULE 5 (10 Hours)

Capital structure decisions – capital structure & market value of a firm.
Theories of capital structure – NI approach, NOI approach, Modigliani Miller
approach, traditional approach. Arbitrage process in capital structure.
Planning the capital structure: EBIT and EPS analysis. ROI & ROE analysis.
Capital structure policy .
MODULE 6 (6 Hours)
Dividend policy – Theories of dividend policy : relevance and irrelevance
dividend decision. Walter’s & Gordon’s model, Modigliani & Miller
approach. Dividend policies – stable dividend, stable payout and growth.
Bonus shares and stock split corporate dividend behavior. Legal and
procedural aspects of dividends Corporate Dividend Tax.
57
MODULE 7 (6 Hours)
Hybrid Financing – Preferred stock, Warrants and convertibles, Private
equity. Venture funds, Angel financing
Financial management in intangible – intensive companies. Characteristics of
intangiblies, implications for financial managements, Types and approaches
to valuations of intangible assets.
MODULE 8 (10 Hours)

Corporate financial modeling – Agency problem and consideration. Effect of
inflation on ; Asset value, firm value, returns,
Financial planning – Basis of financial planning, sales forecast method, pro-
forma P & L account method, pro-forma balance sheet method, determination
of External Financing Requirement (EFR).
Financial Management of sick units: Definition of sickness, causes,

symptoms, predictions, revival strategies, institutions for revival of sick units.
Economic Value Added (EVA) – concept, components of EVA. Market
Value Added (MVA)
RECOMMENDED BOOKS:
1. Prasanna Chandra: Financial Management, (TMH), 6/e, 2004
2. M.Y. Khan & P.K. Jain – Financial Management, (TMH), 4/e, 2004
3. I.M. Pandey – Financial Management (Vikas), 9/e, 2005
REFERENCE BOOKS:
1. Brigham & Ehrhardt, Financial Management – Theory & Practice,
Thomson Learning, 10/e – 2004
2. Ross, Westerfield & Jaffe, Corporate Finance– TMH – 7/e, 2005
3. Advanced Financial Management – Sudhindra Bhat – Excel Books.
4. Vanhorne, Financial Management & Policy, Pearson / PHI
5. Keown, Martin, Petty. Scott, Financial management :principles and
applications--PHI
6. Brearly and Myers, Principle of Corporate Finance– TMH– 7/e,
2004
7. Ashwath Damodaran, Corporate Finance – Theory & Practice –
John Wiley, 2003
8. Pandey & Bhatt, Cases in Financial Management - TMH, 2/e, 2003
9. Corporate Financial Strategy – Ruth Bendel – EL, Sevier India (P)
Ltd.
10. Kothari & Dutta : Contemporary Financial Management -
Macmillan
58
SECURITY ANALYSIS & PORTFOLIO MANAGEMENT

08MBAFM372
MODULE 1 (4 Hours)
Introduction: Concepts of investment- Financial and non-financial forms of
investment – Objectives of financial investment, investment methods –
Security and non-security forms of investment – Sources of investment
information- Investment Instruments
MODULE 2 (5 Hours)
Financial markets – primary and secondary markets – major players and
instruments in secondary market - Functioning of stock exchanges, trading
and settlement procedures at NSE & BSE.. Stock markets guidelines on
primary & secondary markets.
MODULE 3 (10 Hours)

Valuation of securities – bond and fixed income instruments valuation -bond
pricing theorems, duration of bond and immunisation of interest risk, term
structure of interest rate, determination of yield curves, valuation of equity
and preference shares (Dividend capitalisation & CAPM).
MODULE 4 (7 Hours)
Analysis of risk & return, concept of total risk, factors contributing to total
risk, systematic and unsystematic risk, default risk, interest rate risk, market
risk, management risk, purchasing power risk. Risk & risk aversion. Capital
allocation between risky & risk free assets-Utility analysis
MODULE 5 (9 Hours)
Fundamental & Technical Analysis of equity stock. Concept of intrinsic
value. Objectives and beliefs of fundamental analysts. Economy-Industry-
Company framework, Economic analysis and forecasting. Theory of
Technical analysis, points and figures chart, bar chart, contrary opinions
theory, confidence index RSA, RSI, Moving average analysis, Japanese
Candlesticks.
MODULE 6 (7 Hours)
Behaviour of stock market prices – The market mechanism, testable
hypothesis about market efficiency, implications of efficiency market
hypothesis for security analysis and portfolio management. Asset pricing
theories, CAPM & Arbitrage pricing theories.
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MODULE 7 (7 Hours)
Modern portfolio theory – Asset allocation decision. Dominant & Efficient
portfolio – simple diversification, Markowitz diversification model, selecting
an optimal portfolio – Sharpe single index model. Determination of corner
portfolio. Process of portfolio management – International Diversification.
MODULE 8 (7 Hours)
Portfolio performance evaluation – Sharp & Treynor & Jensen’s measure.
Portfolio revision – Active and passive strategies & formula plans in
portfolio revision. Mutual funds- types, performance evaluation of mutual
funds, functions of Asset Management Companies.
RECOMMENDED BOOKS:
1. Investment Analysis and Portfolio management – Prasanna Chandra
– TMH - 2nd Edition, 2005
2. Investments – Zvi Bodie, & Mohanty – TMH – 6th Edition, 2005
3. Investment Management – VK Bhalla ( S.Chand & Co)
4. Security Analysis & Portfolio Management, S.Bhat, Excel Books.
REFERENCE BOOKS:
1. Investment Analysis & Portfolio Management – Reilly – 8/e –
Thamson / Cengage Learning.
2. Security Analysis & Portfolio Management – Fisher and Jordan , 6/e
Pearson, PHI.
3. Investment science – David G.Luenberger. Oxford.
4. Alexander, Sharpe, Bailley – Fundamentals of Investment – Pearson
/ PHI, 3/e, 2001
5. Portfolio Management – Barua, Verma and Raghunathan (TMH),
1/e, 2003
6. Portfolio Management –S. Kevin – Prentice Hall India.
7. Reilley & Brown – Investment Analysis & Portfolio Mgmt. –
Thomson Learning, 7/e, 2004
8. Ranganathan & Madhumathi – Investment Analysis & Portfolio
Mgmt. – Pearson, PHI.
9. V A Avadhani – Securities Analysis & Portfolio Mgmt. – HPH
10. Punithavathy Pandian – Security Analysis & Portfolio Mgmt. –
Vikas, 2/e, 2005
11. Practical Investment Arrangement – Strong – Thomson / Cengage
Learning 3/e
60
MERGERS, ACQUISITIONS AND CORPORATE RESTRUCTURING

MODULE 1 (8 Hours)
Mergers- in the nature of acquisitions and amalgamations. types of merger –
motives behind mergers – theories of mergers – operating, financial and
managerial synergy of mergers – value creation in horizontal, vertical and
conglomerate mergers – internal and external change forces contributing to
M & A activities
MODULE 2 (5 Hours)
M & A – A strategic perspective- industry life cycle and product life cycle
analysis in M&A decision, strategic approaches to M&A- SWOT analysis,
BCG matrix, Porter’s Five forces model
MODULE 3 (8 Hours)
Corporate restructuring – different methods of restructuring – joint ventures –
sell off and spin off – divestitures – equity carve out – leveraged buy outs
(LBO) – management buy outs – master limited partnerships – employee
stock ownership plans (ESOP)
MODULE 4 (7 Hours)
Merger Process: Dynamics of M&A process- identification of targets-
negotiation-closing the deal. Five-stage model – due diligence (detailed
discussion).
Process of merger integration – organizational and human aspects –
managerial challenges of M & A
MODULE 5 (10 Hours)

Valuation – valuation approaches – discounted cash flow valuation – relative
valuation – valuing operating and financial synergy – valuing corporate
control – valuing of LBO
Methods of financing mergers – cash offer, share exchange ratio – mergers as
a capital budgeting decision
MODULE 6 (8 Hours)
Accounting for amalgamation – pooling of interest method, purchase method
– procedure laid down under Indian companies act of 1956
MODULE 7 (5 Hours)
Takeovers, types, hostile takeover approaches, Take over defenses – financial
defensive measures – Coercive offers and defense – anti-takeover
amendments – poison pill defense
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MODULE 8 (5 Hours)
Legal and regulatory frame work of M & A – provisions of company’s act
1956, Indian Income Tax act 1961 – SEBI take over code, Provisions of
Competition Act.
RECOMMENDED BOOKS:
1. Fred Weston, Kwang S Chung, Susan E Hoag – Mergers,
Restructuring And Corporate Control – Pearson Education, 4/e
2. Mergers acquisitions and Business valuation – Ravindhar Vadapalli
– Excel books, 1/e 2007
3. Ashwath Damodaran – Corporate Finance-Theory And Practice –
John Wiley & Sons
4. Shukla & Grewal- Advanced Accounts Vol 2 – S.Chand & Sons,
Recommended book for module-6
5. Company Law & Practice – Taxmann – Recommended book for
module-8
6. Students Guides to I.T. Act 1969
REFERENCE BOOKS:
1. Sudi Sudarsanam – Value Creation From Mergers And Acquisitions
– Pearson Education, 1/e, 2003
2. Valuation for mergers Buyouts & Restructuring – Arzak Wiley
India (P) Ltd.
3. Merger Acquisitions & Corporate Restructuring – Chandrashekar
Krishna Murthy & Vishwanath. S.R – Sage Publication.
4. Weston, Mitchel And Mulherin - Takeovers,Restructuring And
Corporate Governance – Pearson Education, 4/e, 2003
5. Shiv Ramu – Corporate Growth Through Mergers And Acquisitions
– Response Books
6. P Mohan Rao – Mergers And Acquisitions – Deep And Deep
Publications
7. Machiraju – Mergers And Acquisitions – New Age Publisherss
8. Ramanujam et al – Megers – TMH, 2003
9. Handbook of International Mergers & Acquisitions – Gerard Picot-
Palgrave Publishers Ltd.
10. Restructuring for Growth – John C. Michelson - TMH
62
FINANCIAL SERVICES

08MBAFM374
MODULE 1 (8 Hours)
Bank and Banking -Permissible banking activities-Types of banks in India-
Role of RBI as a regulator- Banker and customer- Types of relationship
between bank and customer –Bank`s obligation to customers - Types of
accounts and customers- Types of lending-charging of securities - Banks and
technology- Various IT products and services- International banking services
MODULE 2 (6 Hours)
Insurance service- Need and importance Life and non life insurance- Players
in life and non life insurance- Essentials of insurance contracts- Risk
appraisal and selection- Life and non life insurance products including unit
linked plans
MODULE 3 (8 Hours)
Merchant Banking- SEBI guidelines for merchant bankers – Issue
Management – Equity issues – Rights issues – Debenture issues – Book
building – Private Placements – Pre & Post issues activities – Raising capital
from International markets: ADRs, GDRs , ECB etc.
MODULE 4 (8 Hours)
Lease and Hire purchase- – Meaning and Types of leasing – Legislative
frameworks – Matters on Depreciation and Tax – Problems on leasing – Hire
Purchasing- Concepts and features – Tax and Depreciation implications –
Problems on Hire Purchasing.
MODULE 5 (4 Hours)
Credit rating and Securitization of debts - Definition and meaning- Process of
credit rating of financial instruments- Rating methodology-Rating agencies –
Rating symbols of different companies Securitization of debt- Meaning-
Features- Special Purpose Vehicle- Pass Through Certificate & mechanism –
Benefits of Securitization – Issues in Securitization
MODULE 6 (7 Hours)
Depository Service and Mutual funds: - Depositary services- Role of
depositories and their services— Advantages of depository system -NSDL
and CDSL- Depository participants and their role- Stock Broking Services
including SEBI guidelines - Mutual Funds – Structure of Mutual Funds-
Types Mutual Funds – Advantages of mutual funds - Exchange Traded
63
Funds – Hedge funds- Regulations on mutual funds – Accounting aspects –
Performance Evaluation.
MODULE 7 (10 Hours)

Money Market Instruments – Treasury Bill – Commercial bill – Commercial
paper – Certificate of deposit – REPO/Reverse REPO – Call money- Notice
money – Term money – Credit card – Bill discounting – Factoring –
Forfaiting – Consumer finance – Reverse mortgage service
.
MODULE 8 (5 Hours)
Marketing of Financial Services – Conceptual framework – Distribution –
Pricing – Promotion – Attracting & retaining customers – Segmentation –
Positioning – Development and launching of new products – Behavioral
profile of customers.
RECOMMENDED BOOKS:
1. Financial Services—M.Y.Khan – TMH
2. Merchant Banking –J.C.Verma
3. Financial Services & Systems– S.G.Guruswamy – Thomson
Learning
REFERENCE BOOKS:
1. Indian Financial System—M.Y. Khan – TMH
2. Financial Services – Gorden & Nataraju – HPH
3. Indian Financial System – Pathak - Pearson Education.
4. Merchant Banking Principles and Practice : H.R,Machiraju – New
Age International
5. Financial Institutions and Markets L.M.Bhole – TMH
6. Financial Markets & Institutions—S.G. Guruswamy—Thomson
Learning
7. Services Marketing --S.M.Jha – HPH
8. Indian Financial System – Machiraju – Vikas
9. Merchant banking and financial services – N. Mohan – Excel books
64
INFORMATION SYSTEMS AREA
OBJECT ORIENTED PROGRAMMING USING JAVA
Sub Code: 05MBAIS331 IA Marks: 50

MODULE 1 (6 Hours)
JAVA as a programming tool, advantages of JAVA, JAVA & Internet, Short
history of JAVA, Common misconceptions about JAVA
MODULE 2 (6 Hours)
JAVA programming environment, developing environment, using command
line tools, using an integrated development environment, compiling and
running programs using a text editor.
MODULE 3 (6 Hours)
Fundamental programming structures in JAVA, a simple JAVA program,
comments, data types, variables, assignments and initialization, operators,
strings, control flow, arrays
MODULE 4 (6 Hours)
Objects and classes – vocabulary of OOP, Objects, relationship between
classes, static fields and methods, method parameters, object construction,
documentation comments
MODULE 5 (8 Hours)
Inheritance, extending classes, cosmic super class, reflection, interfaces,
object classes, inner classes, proxies, applets- applet basics, applet HTML,
Tags and attributes, multimedia, applet context
MODULE 6 (8 Hours)
Event handling - basics of event handling, AWT (Abstract Window Toolkit)
event hierarchy, semantic and low level events in AWT, Actions,
Multicasting, Event Queue, graphics programming, introduction to Swing,
creating frame, frame position, displaying information in a panel, 2D shapes,
colours, texts & fonts, images
MODULE 7 (8 Hours)
User interface components with swing – Introduction to layout management,
Text input, making choices, menus, sophisticated layout management, dialog
boxes
65
MODULE 8 (8 Hours)
Exceptions and debugging, dealing with errors, catching exception, tips on
using exception, debugging techniques, using a debugger, streams and files,
putting streams to use, object streams, File Management, Introduction to
JAVA Scripting and JAVA Beans.
RECOMMENDED BOOKS:
1. Core JAVA Volume 1 – Fundamentals – Cay S Hortsmann, Gary
Cornel – Pearson Education Asia, 7/e, 2005
2. Comdex Computer programming course kit – Vikas Gupta – Wiley
Dreamtech – 2004
Laboratory Exercises for Object Oriented Programming with JAVA

1. Write a program in JAVA to read two numbers from keyboard and
display the larger value on the screen
2. Write a JAVA program to evaluate the following investment
formula
V= P (1 + R)**N and print the table that would give value of V for
different values of P, R , N.
3. Write a program that reads 10 numbers from key board and
calculates the Sum,
Average, Maximum and Minimum values.
4. Define a class to represent a bank account with following data
members :
Name of Depositor, Account number, Type of account, balance
amount in account & Member functions – to assign initial values, to
deposit an amount, to withdraw an amount after checking balance
and to display name and balance for an account no.
5. Write an interactive menu driven program to read the telephone
details file with each record having name and telephone number:
- to find the telephone number for a given name
- to find the name for a given telephone number
- to update telephone number whenever there is a change
2 assignments based on Object oriented concepts, design and
programming
Out of 50 IA marks 30 marks is based on internal assessment tests, 10 marks

based on assignments and another 10 marks based on laboratory exercises.
66
APPLICATIONS WITH DATABASE MANAGEMENT SYSTEMS

MODULE 1 (6 Hours)
Early information systems – problems, Organisation of Database,
Components of Database Management Systems, Data Models, Database
Architecture, Schema, Entity Relation model, dataflow diagram
MODULE 2 (6 Hours)
Basic file systems – File organization – Serial, Sequential, Indexed
Sequential, Creation and Manipulation of Indexed Sequential files, Hashing,
Key to address transformation, overflow management in hashed files, B-Tree
based files
MODULE 3 (8 Hours)
Conventional Data Models – Hierarchical Model, Network Model, Database
Architecture, Data modelling, data definition, data dictionary, data
manipulation, Database administration function, Data Security, back up and
recovery
MODULE 4 (6 Hours)
Relational data model, Basic definition and terminology, Codd’s 12 rules for
relational database management, Relational Algebra, Relational Calculus,
Operations in Relational Model.
MODULE 5 (8 Hours)
Relational database design, integrity constraints, functional dependencies,
normalization, second and third normal form, boyce – codd normal form,
multivalued dependencies and fourth normal form, join dependencies and
fifth normal form.
MODULE 6 (6 Hours)
SQL – the database language, Simple queries in SQL, Products & Joins in
SQL, Database modification in SQL, View definition, constraints, triggers in
SQL
MODULE 7 (8 Hours)
Database Security, Transaction processing, Concurrency control, locking
techniques, database back up and recovery, database security issues, access
control, authorization, Distributed databases
67
MODULE 8 (8 Hours)
Oracle server, Oracle client, Oracle forms, Oracle reports, Oracle office, SQL
+, Simple application using Oracle database.
RECOMMENDED BOOKS:
1. A first course in Database System – Jeffrey D Ullman & Jennifer
Widom
2. Database Management System – Arun K Majumdar & Pritimoy
Bhattacharya
3. Introduction to Database System – C J Date
4. Fundamentals of Database System – Elmasri & Navathe
5. ORACLE-A Beginner’s guide-Micheal Abbey & Micheal J Corey
Laboratory Sessions of Applications using database management System
A mini project on ORACLE OR SQL SERVER by a team of two students

/each to carry out following activities
Application requirement definition
Entity Relation ship model
Creating table structures to cover entities
Normalisation of the records & relationships
Creation of sample data records
Loading in database
Sample queries using SQL
Documentation of project
List of Typical Mini projects (Representative)
Hotel room booking & front office management
Railway reservation
Bus reservation
Airline Reservation
Sales management of consumer products
Library management
Tourist assistance service
Patients and services management in hospital
Management of Placement center
Examination system Management
General Enquiry Services
Front office management of Car dealers
Out of 50 IA marks 30 marks will be based on internal tests and 20 marks

will be based on the completion of mini project evaluating the mini project
report and conducting internal Viva voce
68
ENTERPRISE RESOURCE PLANNING

MODULE 1 (6 Hours)
ERP as Integrated Management Information System, Evolution of ERP,
Benefits of ERP. ERP vs Traditional Information Systems
MODULE 2 (6 Hours)
Business Process Reengineering- need and challenges, Management concerns
about BPR. BPR to build business Model for ERP.
MODULE 3 (6 Hours)
ERP & Competitive advantage, Basic Constituents of ERP, Selection criteria
for ERP Packages. Procurement process for ERP Package
MODULE 4 (8 Hours)
Overview of ERP packages – PEOPLE SOFT, SAP-R/3, BAAN IV,
MFG/PRO, IFS/AVALON, ORACLE-FINANCIAL,
Survey of Indian ERP Packages regarding their Coverage, performance &
cost
MODULE 5 (8 Hours)
ERP Implementation- issues, Role of Consultants, Vendors, Users, Need for
training, customization. ERP implementation methodology and post
implementation issues and options.
MODULE 6 (6 Hours)
Basics of Supply Chain Management – Order Management, Logistics. SCM
– basic principles, tasks and competencies , interfaces and complexities
MODULE 7 (8 Hours)
Types of SCM, potential benefits of SCM, possible obstacles, Application
systems supporting SCM – engineering, Product Data Management, Sales,
Procurement, Production, MRP, Distribution.
MODULE 8 (8 Hours)
ERP Case Studies in HRM, FINANCE, PRODUCTION, PRODUCT
DATABASE, MATERIALS, SALES & DISTRIBUTION
RECOMMENDED BOOKS:
1. Enterprise Resource Planning – Concepts and Practices by Vinod
Kumar Garg & N K Venkatakrishna, PHI
69
2. Enterprise Resource Planning by S Sadagopan – PHI
3. Enterprise Resource Planning – Alexis Leon Tata McGrew Hill,
1/e, 2003
Assignments: (4 out of 5)
1. Advantages of ERP
2. Features of various modules of ERP
3. Parameters to evaluate ERP Packages
4. Comparison between different ERP packages
5. Demand potential foe ERP (Survey Based )
Out of 50 IA marks 30 marks will be based on tests and 20 marks based on

completion of 4 assignments.
70
E-COMMERCE

MODULE 1 (7 Hours)
Introduction to E-Commerce, Benefits, Impact of E-Commerce,
Classification of E-Commerce, Application of E-Commerce Technology,
Business Models, Framework of E-Commerce., Business to Business,
Business to Customer, Customer to Customer
MODULE 2 (7 Hours)
Network Infrastructure – LAN, Ethernet ( IEEE 802.3), WAN, Internet,
TCP/IP reference model, Domain names, Internet Industry Structure, FTP
applications, Electronic Mail, WWW.
MODULE 3 (5 Hours)
HTTP, Web Browsers, HTML, Simple exercises in HTML, Common
Gateway Interface, Multimedia objects
MODULE 4 (8 Hours)
Securing Business on Network: Security Policy, Procedures and Practices,
Site Security, Firewalls, Securing Web Service, Transaction Security,
Cryptology, Cryptological Algorithms, Public Key algorithms,
Authentication Protocols, Digital Signatures, Security protocols for Web
Commerce
MODULE 5 (6 Hours)
Electronic Payment Systems: Online Electronic Payment Systems, Prepaid
and Post Paid Electronic Payment Systems Information Directories and
Search Engines
MODULE 6 (8 Hours)
Internet Advertising, Models of Internet advertising, Sponsoring Content,
Corporate Website, Weaknesses in Internet advertising, Web Auctions.
MODULE 7 (7 Hours)
Launching Your E business- Marketing an E-Business, Search Engines and
Directories, Public Relations, Consumer Communication, News Groups &
Forums, Exchanging Links, Web Rings, E-Business Back end systems,
Business Record Maintenance, Back up procedures and disaster Recovery
plans
71
MODULE 8 (8 Hours)
Building a Corporate Website: Practical issues on servers and Application
Software. Management issues related to Web Server Setup. Case Study
discussion on a Corporate Web Site. E-Commerce legal issues and Cyber
laws.
Laboratory Sessions in E-Commerce:

1. Simple execises using HTML
2. Create a Web Site with minimum Details
3. List out the Web sites dealing with E-Commerce
4. Log on to Web Sites dealing with E- Commerce and list out the
facilities available.
5. Log on to a trade web site and make a trial order for purchase of an
item.
Assignments can be on live case studies in various facets of E-Commerce.
Out of 50 internal assessment marks 30 marks will be based on internal tests,

10 marks based on Laboratory Exercises and 10 marks based on Seminar and
Assignments
RECOMMENDED BOOKS:
1. Electronic Commerce -Framework, technologies and Applications -
Bharat Bhasker TMH Publications
2. World Wide Web Design with HTML : C Xavier
3. Creating a winning E-Business: Napier, Judd, Rivers, Wagner-
Course Technology- Thomson Learning, 2001
REFERENCE BOOKS:
1. E-Commerce – Cutting Edge of Business- Kamlesh K Bajaj,
Debjani Nag – Tata McGraw Hill, 1/e, 2003
2. Global Electronic Commerce- Theory and Case Studies J
Christopher Westland, Theodre H K Clark- University Press
3. E-Commerce – an Indian perspective – P T Joseph – Prentice Hall,
2/e, 2005
4. E-Commerce concepts, Models, Strategies – C S V Moorthy –
Himalaya Publications
5. Electronic Commerce – Gari P Schneider – Thomson Course
Technology, 4/e, 2004
6. Strategic Management of e-Business Stephen Chen John Wiley&
Co.
72
HUMAN RESOURCE AREA
ORGANIZATION DESIGN & DEVELOPMENT
Sub Code: 08MBAHR341 IA Marks: 50

ORGANIZATION DESIGN
MODULE 1 (6 Hours)
Organization: Nature & Scope – Definitions – overview of various
components & structure, Evolution of Organization theory, Organizational
Theories – images of Organization. Organizational Effectiveness – Definition
– importance & approaches to organizational Effectiveness – the goal
attainment approach – the system approach – the strategic approach
MODULE 2 (7 Hours)
Organization Design: Approaches to organizational design - Organizational
designs for different excellences. - Competitive excellence - Institutionalized
excellence - Rejuvenatory excellence - Missionary excellence - Versatile
excellence - Creative excellence - External nurturance of organizational
excellence : The role of super system in promoting excellence - The role of
domain influencing institutions in promoting excellence- The role of the
government in promoting organizational excellence
MODULE 3 (5 Hours)
Structural Dimensions of Organization design: Organization Design -
Components of Organization Design - Dynamic Balance - Organization
structure, dimension - division of labour, standardization, horizontal
Differentiation, Advantages & disadvantages of Departmentalization;
Vertical Differentiation, Span of Control, Centralization, Formalization,
Implication of High Formalization, Flexibility.
MODULE 4 (10 Hours)

Contextual Dimensions & Structural Options: Contextual Factors, types of
structure, Influence of: Environment, Strategy, Size & Technology and
Power & Politics on Structure, Flat structure
RECOMMENDED BOOKS:
1. Understanding Organizations, Madhukar Shukla, PHI , 2005
2. Organization theory-David Jaffee, McGraw-Hill International
REFERENCE BOOKS:
1. Organization Structure, Design and applications: Stephen Robbins –
Pearson, PHI, 3/e
73
2. Organization Theory & Design, Richard L Daft, Cengage Learning,
8th Edition
3. Organizational theory, Design, and Change-Gareth R. Jones, 5th
Edition, Pearson Education
4. Organization theory-Mary Jo Hatch, 2nd Edition, Oxford University
Press
ORGANIZATION DEVELOPMENT
MODULE 5 (10 Hours)
Foundations of Organizational Development: Conceptual frame work of
OD, History of OD, First order and second order Change, Values,
assumptions and believes in OD, characteristics of OD, Participation and
Empowerment, Teams and teamwork, Parallel learning structures, A
normative-re-educative strategy of changing, Applied behavioral science,
Action research.
MODULE 6 (6 Hours)
Managing the OD Process: Components of OD Process, Diagnosis, Action
& Program Management; Diagnosis: Diagnosing the System, its subunits
and Processes, Diagnosis using the Six-box Organizational Model, Third
Wave Consulting: The Action Component: nature of OD intervention,
analyzing discrepancies: The Program Management Component: Phases of
OD Programs, model for managing change, creating parallel learning
structures.
MODULE 7 (6 Hours)
OD interventions: Definition, factors to be considered, choosing and
sequencing intervention activities, classification of OD interventions, results
of OD, typology of interventions based on target groups.
Human process interventions (individual, group and inter-group
human relations): Individual based: coaching, counseling, training,
behavioral modeling, delegating, leading, morale boosting, mentoring,
motivation, etc.,
Group based: conflict management, dialoging, group facilitation, group
learning, self-directed work teams, large scale interventions, team building,
and virtual teams.
Inter-group based: Organization mirroring, third party peace making
interventions, partnering
Techno structural (Structures, technologies, positions etc.,) & Strategic
interventions: Techno structural: Balanced scorecard; business process
reengineering; downsizing and outsourcing;
74
MODULE 8 (6 Hours)
The Future and OD: The changing environment, Fundamental strengths of
OD, Implications of OD for the client, ethical standards in OD, OD’s future,
OD Consultant’s role, issues in consultant-client relationship, Power, Politics
& OD, Research on OD

RECOMMENDED BOOKS:
1. Organization Development, behavioral science interventions for
Organization Improvement, Wendell L.French, Cecil H.Bell, Veena,
Jr, Pearson, PHI.
2. Organizational Design and Development-Concepts and
Applications-Dr. Bhupen Srivastava, Biztantra
REFERENCE BOOKS:
1. Organizational designs for excellence, Pradip N. Khadwalla, TMH,
2005
2. Organization Theory & Design, Richard L Daft, Cengage Learning,
8th Edition.
3. Organization Development, & Transformation, Managing Effective
Change, Wendell L.French, Cecil H.Bell, Jr, TMH
4. Organizational, Design, and Change-Gareth R. Jones, 5th Edition,
Pearson Education
75
LEGAL ENVIRONMENT & INDUSTRIAL LEGISLATIONS

LEGAL ENVIRONMENT
MODULE 1 (10 hours)
Introduction: Background of Industrial Relations - understanding or
appreciating Industrial legislations/employee relation, approaches to
Industrial relations, forms of industrial relations, theories of industrial
relations; Changing profiles of major shareholders of industrial relations in
India - Trade Unions, Employers Associations and role of state in IR.
MODULE 2 (10 Hours)

Collective Bargaining in India: Definition, Essential conditions for the
success of collective bargaining, functions of collective bargaining collective
bargaining process, prerequisites for collective bargaining, trends and
conclusions, Techniques of negotiation, Workers Participation in
Management.
MODULE 3 (6 Hours)
Trade Unions: Meaning, Historical perspective of trade union movement in
India, functions of trade unions, objectives of important trade unions, union
structure, problems of trade unions, measures to strengthen trade union
movement in India, Rights and responsibilities, paradigm shift in Trade
Union Environment in India.
MODULE 4 (10 Hours)

Grievance procedure and Discipline management: Grievance, meaning
and forms, approaches to grievance machinery, Grievance procedures, model
grievance procedure. Discipline - Judicial approach to discipline, Domestic
enquiries, Disciplinary procedures, approaches to manage discipline in
Industry.
Industrial Conflicts: Nature of conflicts and its manifestations causes and
types of Industrial conflicts, prevention of Industrial conflicts and settlement
of Industrial conflicts.
RECOMMENDED BOOKS:
1. Industrial Relations – Emerging Paradigms – B D Singh, Excel
Books
2. Arun Monappa - Industrial Relations, Tata McGraw Hill Publishing
Company Ltd.le, 2002.
76
REFERENCE BOOKS:
1. P R N Sinha et al Industrial Relations, Trade Unions & Labour
Legislation, Pearson Education
2. R S Davar - Personnel Management and Industrial Relations, Vikas
Publishing House, Mumbai, 1e, 2005
3. Myers, A Charles and Karnnappan S - Industrial Relations in India,
Asia Publication House, Mumbai
4. Industrial Relations-Venkata Ratnam, Oxford University Press
INDUSTRIAL LEGISLATIONS
(20 hours)
An overview of the following labour enactments covering the definitions,
applicability, provisions, registers and returns; penalties.
• Factories Act 1948,
• Industrial Disputes Act, 1947,
• Trade Union Act, 1926,
• Payment of Wages Act, 1936,
• Employees’ State Insurance (ESI) Act, 1948,
• Employees’ Provident Fund and Miscellaneous Provisions Act
1952;
• Payment of Gratuity Act 1972,
• Payment of Bonus Act, 1965.
RECOMMENDED BOOKS:
1. Labor Laws for Managers, BD Singh, Excel Books
2. Industrial Relations and Labor laws, 5th Edition, SC Srivatava,
Vikas Publications
REFERENCE BOOKS:
1. P R N Sinha et al Industrial Relations, Trade Unions & Labour
Legislation, Pearson Education
2. Bare acts
77
PERFORMANCE MANGEMENT & COMPETENCY MAPPING

PERFORMANCE MANAGEMENT
MODULE 1 (8 Hours)
Introduction: Definition of performance Management, the performance
management contribution, dangers of poorly implemented PM systems, aims
and role of PM Systems, characteristics of an ideal PM systems,
performance management process, performance management and strategic
planning.
MODULE 2 (10 hours)

Performance appraisal system implementation: Defining performance,
determinants of performance, performance dimensions, approaches to
measuring performance, diagnosing the causes of poor performance,
differentiating task from contextual performance, choosing a performance
measurement approach.
Measuring results and behaviours, gathering performance information,
implementing performance management system.
Conducting Staff Appraisals: Introduction, need, skills required, the role of
the appraiser, job description & job specification, appraisal methods, raters
errors, data collection, conducting an appraisal interview, follow up &
validation, present thoughts & future directions.
MODULE 3 (5 Hours)
Performance management & employee development: Personal
Development plans, 360 degree feed back as a developmental tool,
performance management & reward systems: performance linked
remuneration system, performance linked career planning & promotion
policy,.
MODULE 4 (5 Hours)
Performance Consulting: Concept, the need for performance consulting,
role of the performance consulting, designing and using performance
relationship maps, contracting for performance consulting services,
organizing performance improvement department.
RECOMMENDED BOOKS:
1. Performance Management, Herman Aguinis, Pearson Education,
2007.
2. The Talent Management Hand Book, Lance A. Berger & Dorothy
R. Berger, Tata Mc-Graw Hill
78
REFERENCE BOOKS:
1. Appraising & Developing Managerial Performance-.T. V. Rao,
Excel Books
2. 360 degree feedback & assessment & development Centres, Volume
I, II and III, TV Rao,Et all, Excel Books
3. Performance Management, Dixit Varsha, Ist edition, Vrinda
Pubilcations Ltd.
COMPETENCY MAPPING
MODULE 5 (6 Hours)
Competency method in Human Resource Management- Features of
competency methods, historical development, definitions, approaches to
mapping and case studies in competency mapping.
MODULE 6 (8 Hours)
Competency mapping procedures and steps- business strategies,
performance criteria, criteria sampling, tools for data collection, data
analysis, validating the competency models, short cut method, mapping
future jobs and single incumbent jobs, using competency profiles in HR
decisions.
MODULE 7 (8 Hours)
Methods of data collection for mapping.-observation, repertory grid,
critical incidence technique, expert panels, surveys, automated expert system,
job task analysis, behavioural event interview
MODULE 8 (6 Hours)
Developing competency models from raw data- data recording, analysing
the data, content analysis of verbal expression, validating the competency
models

RECOMMENDED BOOKS:
1. Competency Based HRM, Ganesh Shermon, TMH, 1st Edition, 2004
2. A handbook of Competency mapping – Seema Sangvi, Response
Books, 2004
REFERENCE BOOKS:
1. Competence at work (1993) by Lyle M. Spencer, Signe M. Spencer.
John Wiley and Sons Inc
2. 360 Degree feedback, Competency Mapping and assessment
Centers, Radha R Sharma, Tata Mc-Graw Hill
79
PERSONAL GROWTH & INTERPERSONAL EFFECTIVENESS

MODULE 1 (5 Hours)
Personal growth - Meaning and concepts, Self-awareness and self-esteem,
Life Roles, Social roles and Organizational roles. Nature and scope of
personal growth.
MODULE 2 (6 Hours)
Feeling, thinking and behaviours, Personality theories, Carl Jung's theory
of personality types and Myers Briggs Type Indicator test (MBTI), Trait
theories- Guilford Peogut, Emotional intelligence-
MODULE 3 (8 Hours)
Pedagogy and Androgogy. Adult Learning Process; learning styles and its
relatedness to personality development
MODULE 4 (6 Hours)
Attitudes, beliefs, Values and their impact on behaviour. Personal
change- meaning, nature and requisites. Social adjustments and habit
formation. Habits of personal effectiveness. Seven habits of highly effective
people.
MODULE 5 (8 Hours)
Basic functions of mind- Creativity and innovation. Blocks to creativity.
Creativity processes and tools- convergent and divergent thinking. Neuro
Linguistic Programming
MODULE 6 (6 Hours)
Interpersonal relations and personal growth. Interpersonal needs,
motivation and behaviour- FIRO-B and Johari Window. Defense Mechanism
in groups
MODULE 7 (7 Hours)
Transactional Analysis- Ego states, types of transactions and time
structuring. Life position, scripts and games
MODULE 8 (10 Hours)

Experience learning methodologies-T-group, sensitivity training, encounter
groups and human process labs (students may go through three days personal
growth lab for experiential learning)
80
RECOMMENDED BOOKS:
1. Organizational Behaviour - Human Behavior at work – by
John.W.Newstrom and Keith Davis Tata McGraw Hill, l1/e, 2003
2. Human Relations in organizations. Robert N. Lussier, 6th edition,
Mc-Graw Hill Education
3. Development Management Skills, Whetten & Cameron, 7th Ed.
Pearson, PHI.
REFERENCE BOOKS:
1. Understanding OB – Udai Parek, Oxford University Press.
2. Theories of Personality – Calvin S Hall Et Al, Wiley Publication
3. Seven Habits of Highly Effective People, Stephen R Covey, Simon
& Schuster
4. Training in Interpersonal Skills – tips for managing People at work,
Stephen Robbins, Et al, Pearson, PHI.
81
PRODUCTION AREA
MATERIALS MANAGEMENT
Sub Code: 08MBAPM351 IA Marks: 50

MODULE 1 (14 Hours)

Introduction – scope of materials management – primary and secondary
objectives – integrated materials management – relation with other functional
areas of organization.
Organizing for materials management – basis for forming organizations –
conventional and modern approaches to organizing materials management
MODULE 2 (5 Hours)
Materials identification – classifying of materials – codification of materials
– standardization – simplification and variety reduction of materials
MODULE 3 (5 Hours)
Inventory control – techniques – FSN, VED, ABC – working capital
management with reference to inventory
MODULE 4 (6 Hours)
Management of stores – location – different types of stores – methods of
storing – safety and security of materials – stores equipment – materials
handling equipment – factors affecting materials handling
MODULE 5 (6 Hours)
Stores issues and receipts – procedures – forms and policies in stores
transactions – stores accounting – stores organization – materials safety and
security
MODULE 6 (6 Hours)
Management of surplus obsolete and scrap materials – reasons for
accumulation of surplus obsolete and scrap materials – methods of disposal –
regulations and procedures
MODULE 7 (8 Hours)
Purchasing – planning purchasing materials – norms of vendor rating – CEI
methodology, Japanese industry – selection and development – purchasing
procedures and methods – legal aspects – insurance of materials – supply
management – sources of supply – out sourcing
82
MODULE 8 (6 Hours)
Sub contracting – reasons for subcontracting – criteria for selecting sub
contractors – rating – factors affecting subcontract rate fixing – internal and
external subcontract
RECOMMENDED BOOKS:
Integrated materials management-A. K. Datta-PHI
Purchasing and Supply Management-Dobbler, Burt D.N-TMI,7/e, 2004
REFERENCE BOOKS:
1. Materials Management – P Gopalakrishnan – PHI, 2002
2. Purchasing And Materials Management – Leenders Fearon –
Universal Book Stall
3. Purchasing And Inventory Control – K S Menon – Wheeler
Publishers
4. Materials Management – Varma M M – Sultan Chand And Sons
83
ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

MODULE 1 (4 Hours)
Linking organizational objectives to production and operations objectives –
development of production and operations strategies
MODULE 2 (4 Hours)
Basic manufacturing processes used in engineering and non engineering
industries – metal working – metallurgical – chemicals – fertilizers – textiles
– power generation and distribution
MODULE 3 (8 Hours)
Need for product design and re design – designing for customer – designing a
standard product for manufacturing and assembly – types of processes –
process flow structures – specific equipment selection – process analysis –
product design and process selection in services – product process matrix for
services
MODULE 4 (8 Hours)
Process of product development – idea generation – prototype building –
provisional design – producibility studies – commercialization – design of
facilities – advanced models in facility planning – assembly line balancing –
developing group technology layout – systematic layout planning – problems
MODULE 5 (8 Hours)
Just in time production systems – the Japanese approach for elimination of
waste – JIT implementation requirements – JIT in services – equipment
selection – reasons for selection methods – financial and non financial –
financial methods – ROI, ICCR – PCQ rating methods – MAPI methods
MODULE 6 (8 Hours)
Job design and work measurement – job design decisions – approaches to job
design – work measurement – standards – learning curves and its applications
– value analysis – value engineering concepts to be incorporated
MODULE 7 (8 Hours)
Aggregate planning – aggregate units of production – overview of aggregate
planning problem – costs in aggregate planning – chase demand strategy –
level of production strategy – mixed strategies – mathematical models –
linear decision rule – problems
84
MODULE 8 (8 Hours)
MRP systems – Master production schedule – MRP concepts – terminology –
MRP II – embedding JIT into MRP – advanced MRP systems – simple
problems
RECOMMENDED BOOKS:
1. Production And Operations Management – Chase, Aquilano,
Jacobs – TMH, 10/e, 2004
2. Production And Operations Management – James Dilworth –
Pearson International
REFERENCE BOOKS:
1. Production And Operations Management – Rogerto Russel,
Taylor – Prentice Hall, 4/e
2. Operations Management – Heizer
3. Production And Operations Analysis – Steven Nahmias –
Mcgraw Hill, 5/e, 2005
4. Production And Operations Management –Russel Radford –
Mcgraw Hill International
85
TECHNOLOGY MANAGEMENT
MODULE 1 (7 Hours)
Technology management – introduction – definitions – concepts – main
technologies and their characteristics
MODULE 2 (7 Hours)
Technology development and acquisition – forecasting – generation and
development
MODULE 3 (7 Hours)
Technology absorption and diffusion – absorption – assessment – evaluation
– diffusion
MODULE 4 (4Hours)
Selection and implementation of new technologies – automation decisions
MODULE 5 (5 Hours)
strategic decision models – project management in adoption and
implementation of new technologies – strategic cost analysis
MODULE 6 (9 Hours)
Managing new generation technologies – commercializing new and
innovative technologies – invention – innovation – intellectual property
rights
MODULE 7 (8 Hours)
Knowledge based techniques – role of artificial intelligence techniques –
knowledge management techniques for technology management
MODULE 8 (9 Hours)
Competitive advantages through new technologies – product development –
from scientific breakthrough to marketable product – mechanism for
technology transfer and acquisitions
RECOMMENDED BOOKS:
1. Management of New Technologies For Global Competitiveness –
Christian N Madu – Jaico Publishing House
2. Handbook of Technology Management – Gaynor – Mcgraw Hill
REFERENCE BOOKS:
1. Technological Systems And Development – James – Allied
Publishers
2. Technology Transfer – Nell Sullivan – Cambridge University
3. Management Of Technology Change – Rao A S – Global Business
Press
4. Banking New Technology -in Marketing -Nichlos
86
ADVANCED PRODUCTION PLANNING AND CONTROL
MODULE 1 (7 Hours)
Forecasting – definitions – methods – characteristics of forecasting problems
– subjective forecasting methods
MODULE 2 (8 Hours)
Objective forecasting methods – time series analysis – simple and moving
averages – exponential smoothing methods – correction for trend – linear and
non linear regression techniques – analysis of seasonal demand – seasonal
demand with growth pattern – problems
MODULE 3 (12 Hours)
Inventory control with known demand – inventory costs
MODULE 4
EOQ models – quantity discount models – instantaneous and gradual –
supply and demand cases – problems
MODULE 5 (12 Hours)
Operations scheduling – production scheduling – job shop scheduling
problems – sequencing problems – scheduling tools and techniques –
problems
MODULE 6 (10 Hours)
Supply chain management – make or buy decisions – JIT purchasing –
MODULE 7
Global sourcing – information flow – problems
MODULE 8 (7 Hours)
Synchronous manufacturing and theory of constraints – performance
measurement – capacity constraints – implementing a synchronous
operations system
RECOMMENDED BOOKS:
1. Production And Operations Management – Chase, Aquilano,
Jacobs – TMH, 10/e , 2004
2. Production And Operations Management – James Dilworth –
Mcgraw Hill International
REFERENCE BOOKS:
1. Production And Operations Management – Rogerto Russel,
Taylor – Prentice Hall, 4/e
2. Production And Operations Management – Roger Schmenner –
Prentice Hall
3. Production And Operations Analysis – Steven Nahmias –
Mcgraw Hill, 5/e, 2005
87
INTERNATIONAL BUSINESS AREA
INTERNATIONAL BUSINESS ENVIRONMENT
Sub Code: 08MBAIB361 IA Marks: 50

MODULE 1 (7 Hours)
An Overview of International Business Environment – Economic
environment – political and regulatory environment – demographic
environment – social, cultural and technological environment
MODULE 2 (7 Hours)
International Economic Environment – Regional integration and trade blocks
– Types of integration – theory of customs union, European union – regional
groupings – integration of developing countries – SAARC, SAPTA,
international commodity agreements – quota agreements – Cartels – Bi-
lateral & Multi lateral contracts – Economic institutions – International
Monetary Funds (IMF) – World Bank, Asian Development Bank, UNCTAD,
UNIDO, International Trade Centre, WTO, GATT, GATS, TRIM, TRIPS.
MODULE 3 (7 Hours)
International Trade and Investment Theory - Historical developments of
Modern Trade theory – Investment theories – Theory of capital movements –
Market imperfections – Internationalisation – Appropriability – Location
specific advantage – eclectic.
MODULE 4 (7 Hours)
International Trade and Payments:
Government Influence on Trade: Trade in merchandise – Trade in services –
Global sourcing – degree of dependence – balance of payments – trade and
BOP of India. Cultural contacts of global management – Understanding the
role of culture – communicating across cultures – cross cultural negotiations
and decision making.
MODULE 5 (7 Hours)
International Investment : Types and significance of foreign investments –
factors affecting international investment – growth and dispersion of FDI –
cross border mergers and acquisitions – foreign investment in India – The
New Policy – EURO/ADR issues – M & A – Indian companies going global.
MODULE 6 (8 Hours)
Multi National Corporation : Definition and Meaning – Importance and
dominance of MNCs – Code of conduct – MNCs in India – Transfer of
88
Technology – global competitiveness – indicators of competitiveness -
competitive advantage of nations – Technology and Global competitiveness.
International Operations – Global supply chain management – global
manufacturing strategies – factors affecting international HRM and staffing
policy – International negotiations – international asset protection –
Protection of IPRs.
MODULE 7 (5 Hours)
International Monetary System and Foreign Exchange Marketing: The Pre-
Bretton Wood’s period, Break down of Bretton Wood system and emergence
of EMS, EU and EURO.
MODULE 8 (8 Hours)
Social Responsibilities and Ethics, MNE Social Responsibilities,
Efficiencies, Perspectives, Ethics, Technological Perspective, Foreign
Corrupt Practices Act, Cases.
RECOMMENDED BOOKS:
1. The International Business Environment by Anant K. Sundaram / J.
Stewart Black-Prentice Hall
2. International Business environments and Operations John D Daniel,
Lee H Radebaugh, Daniel P Sulivan- Pearson Education, 10th ed,
2004
REFERENCE BOOKS:
1. International Management Managing Across Borders and Cultures
Fourth Edition by Helen Deresky – PHI
2. Dynamics of successful International Business Negotiations by
Robert T. Moran, William G. Stripp – JAICO
3. The International Environment of Business by Gerald M. Meier –
Oxford press, 2006
89
INTERNATIONAL ACCOUNTING

MODULE 1 (5 Hours)
Introduction – Causes of international differences – some major differences
in financial reporting
MODULE 2 (6 Hours)
International classification of financial reporting – international
harmonization of accounting – the requirements of international accounting
standards
MODULE 3 (9 Hours)
Financial reporting in USA, UK, Australia and France
MODULE 4 (9 Hours)
Financial reporting in Germany, Netherlands, Japan and Third world
countries with special emphasis on legal issues, accounting standards and
consolidation of accounts
MODULE 5 (9 Hours)
Issues in International accounting – Consolidation – foreign currency
translation – segmental reporting – foreign exchange risk management
MODULE 6 (7 Hours)
Harmonization in Financial reporting – Standardization and Harmonization –
role of international accounting bodies (IASC) in harmonization
MODULE 7 (7 Hours)
Multinational Transfer Pricing – Objectives of transfer pricing – selecting a
transfer price – internal revenue code and transfer pricing
MODULE 8 (4 Hours)
Ethical issues in international accounting – Incidence and implications of
window dressing (cases)
RECOMMENDED BOOKS:
1. Timothy Doupnik, Hector Perera, International Accounting, Mc
Graw Hill International, 2007
2. Christopher Nobes & R H Parker – Comparative International
Accounting, 7/e –Pearson/PHI
90
REFERENCE BOOKS:
1. Frederick D S Choi – International Finance & Accounting Hand
book – John Wiley
2. James A Schweikart – International Accounting: A Case Approach
– McGraw Hill
3. Kwabena Anyane-Ntow – International Handbook of Accounting
Education and Certification – Pergamon Publishers
4. Paul E Holt – International Accounting, 6/e – Dame Publications
91
EXPORT MANAGEMENT

MODULE 1 (6 Hours)
Foreign Trade and its significance- Trends in Foreign Trade of India. Foreign
Trade Policy. EXIM Policy. Trade and BOP of India.
MODULE 2 (10 Hours)

Institutional infrastructure for Exports. Institutions for financing exports-
EXIM Bank. ECGC. Other types of support-packing, marketing etc.
Commodity Boards. Export Promotion Councils. IIFT.IIP Federation of
Indian Export Organisation. Indian Council of Arbitration. Export
Development Authority. Agricultural and Processed Foods Export
Development Authority. ITPOs. STCs. Advisory Boards.
MODULE 3 (6 Hours)
Export Promotion – Duty Drawback- Eligibility, Conditions, Types. Special
Economic Zones. EPZ/EOU
MODULE 4 (6 Hours)
The Customs Act,1962.Definitions. Appointment of Customs Port. Air Port.
Warehousing Stations.
MODULE 5 (10 Hrs)

Notified and Specified Goods. Prohibition on Importation and Exportation of
Goods. Levy of and Exemption from Customs Duties. Preparation of
Invoices. Advance Rulings. Surveillance on Conveyances. Clearance of
Goods. Goods in Transit. Warehousing. Baggage, Postal Parcels and Stores.
Coastal Goods.
MODULE 6 (6 Hours)
Searches. Seizures and Arrest. Confiscation of Goods and Conveyances etc.
Settlement Commission. Appeal and Revision. Miscellaneous.
MODULE 7 (6 Hours)
Export Procedure and Documentation.–Registration, Pre-shipment,
Shipment, Post -shipment, Pre-shipment Inspection. Claiming Exemption.
Excise Clearance. Shipping and Customs Formalities. Marine Insurance.
Import – Pre-import procedure. Legal Documentation of Import Procedure.
Retirement of Import Documents. Customs Clearance.
92
MODULE 8 (6 Hours)
Customs Valuation.(Determination of Price of Imported Goods) Rules 1998.
Customs and Central Excise (Drawback) Rules 1995. The Baggage Rules
1995. The Customs Tariff Act, 1975. Classification- Interpretive Rules.
Import-Export Tariff Structure. Classification- Judicial Principles.
RECOMMENDED BOOKS:
1. International Trade and Export Management.- Francis Cherunilam.
HPH, 2004
2. Export Marketing-Rathpr and Rathor- HPH
REFERENCES BOOKS:
1. Indirect Taxes- V.S. Datey. Taxmann
2. Export Management-D.C. Kapoor- Vikas
3. Indirect Taxes Made Easy-Prof. N.S. Govindan. C.Sitaram & Co Pvt
Ltd.
93
INTERNATIONAL BUSINESS COMMUNICATION

PART – A
MODULE 1 (7 Hours)
Introduction to International business communication: Languages in
business communication, universal systems, contrasting cultural values,
cultural shock, language and business communication.
MODULE 2 (8 Hours)
Issues of environment and technology in business organization
MODULE 3 (7 Hours)
Oral and non-verbal communication, written communication pattern, global
etiquette, business and social customs, non verbal communications.
MODULE 4 (4 Hours)
Inter-cultural negotiation process, intercultural negotiation strategies.
PART – B
INFORMATION TECHNOLOGY IN GLOBAL BUSINESS
MODULE 5 (7 Hours)
Basis of IT: Information age – Information system; Infrastructure and
Architecture – IT support for organizations – Types of Information systems –
Basic of computer hardware and software for IT infrastructure – Introduction
to world wide web – Internet applications of commerce.
Computer database technology and telecommunication networks – Different
categories of Information system – Roles in different management levels in
organizations – Organizational and Managerial support systems – Planning,
developing.
MODULE 6 (7 Hours)
Applications of IT: Information system – GIS EDI, EDI application in
Business – EDI & E-Commerce – Implementation and EFT-Extranets –
Implementation – Data, Knowledge and decision support – Decision making
and support systems.
MODULE 7 (8 Hours)
E-Commerce: Definition – Business applications – Market research and
customer support infrastructure, payments and other support-E-business-E-
94
markets-E-payments-Enterprise application integration-ERP-CRM-B2B-B2C
– Consumer Oriented E-Com-Network, infrastructure for E-Com.
MODULE 8 (8 Hours)
Tools for Managers: Managing information system experience and Using
Information technology for management tasks – Updating knowledge day-to-
day in business – Data warehousing – Data Mining (DM) and knowledge
data discovery – Document Management – Digital Libraries – DM
techniques and data visualization.

RECOMMENDED BOOKS:
1. Lillian H Chaney, Jeanette S Martin – Intercultural Business
Communication – PHI
2. Leo Jones, Richard Alexander, New International Business English,
Cambridge University Press, Singapore, 2006
REFERENCE BOOKS:
1. Victor – International Business Communication – PHI
2. John Mattock – Cross Cultural Communication – Essential Guide to
International Business – Kogan Page
3. Herbert W Hilderbrandt – Effective Business Communication,
MacGraw Hill, 7/e, 1997
4. Axel Satzger, Gina Poncini – International Perspective on Business
Communication: From Past Approaches to Future Trends, Peter
Lang Publications Inc., 2003
95
BANKING & FINANCE AREA
PRINCIPLES AND PRACTICE OF BANKING AND INSURANCE
Sub Code: 08MBABF371 IA Marks: 50

MODULE 1 (6 Hours)
Banking system and structure in India- Types of banks in operation – Role of
Reserve Bank and GOI as regulator of banking system – Provisions of
Banking Regulation Act & Reserve Bank of India Act
MODULE 2 (9 Hours)
The terms banker and customer – Types of relationship between banker and
customer – Bankers obligations to customers – Right of lean, setoff,
appropriation– Provisions of Negotiable Instrument Act, 1881 – Bankers
legal duty of disclosure and related matters
MODULE 3 (4 Hours)
Customers` accounts with banks – Opening- operation – KYC norms and
operation – Types of accounts and customers – Nomination – Settlement of
death claims
MODULE 4 (6 Hours)
Banking Technology- Home banking – ATMs- Internet banking – Mobile
banking- Core banking solutions – Debit, Credit, and Smart cards – EFD –
RTGS
MODULE 5 (4 Hours)
International banking – Exchange rates – Documentary letter of credit –
financing exporters and importers – ECGC Policies and guarantees
MODULE 6 (6 Hours)
Banker as lender – Types of loans – Overdraft facilities – Discounting of bills
– Financing book dates and supply bills- Charging of Security bills- pledge –
mortgage – assignment.
MODULE 7 (9 Hours)
Introduction to Insurance – Elements of Insurance Risk – Players in Life and
Non-Life Insurance sector – Insurance documents – Role and responsibilities
IRDA – Provisions of Insurance Act 1938 – Insurance Ombudsman.
96
MODULE 8 (12 Hours)
Types of Insurance – Life Insurance and General Insurance Products
including unit linked plans – Re-Insurance – Nature of Re-Insurance risk –
Legal framework of life and general insurance
Bancassurance- concepts – critical issues – functional aspects – Indian

Scenario – Future Prospects –Insurance Accounting – Financial Analysis and
valuations- Solvency and performance measures.
RECOMMENDED BOOKS:
1. Koch W, Timothy, & S. Scott. “Bank Management” Thomson, New
Delhi
2. IIBF. “Principles of Banking” Macmillan, New Delhi.
REFERENCE BOOKS:
1. Mithani and Gordon. “Banking and Financial Systems”, Himalaya
Publishing House, Mumbai.
2. Sunderaram and Varshney. “Banking Theory, Law and practice”
Sultan Chand & Sons, New Delhi.
3. Prasad K, Nirmala, J Chandradas. “Banking and Financial System”
Himalaya Publishing House, Mumbai.
4. Jha, S M. “Service Marketing” Himalaya Publishing House, New
Delhi.
97
BANKING AND INSURANCE PRODUCTS

MODULE 1 (5 Hours)
Deposit Products – Savings Bank – current Account – Demand deposits –
Term Deposits – Concepts of low cost deposits – Certificate of deposit –
Bulk deposit.
MODULE 2 (7 Hours)
Remittance Products: Demand draft – Travellars Cheques – Gift Cheque –
Mail Transfer – Telegraphic Transfer – Multicity cheques – EFD – RTGS
MODULE 3 (9 Hours)
IT Products: MICR Cheques – Channel Banking – Core Banking – Internet
Banking Mobile Banking – ATMS – Debit card – Credit card – RTGS –
EFD.
MODULE 4 (9 Hours)
Loan Products: Short term loans- Long term loans – Consumer loans-
Education loans – Housing loans – Business loans – Farm loans- Kisan
Credit cards – Corporate loans – Syndication – Micro Finance.
MODULE 5 (9 Hours)
Life Insurance Products: Elements of Life Insurance – Features of term
insurance – Features of Endowment Assurance – Role of Term and
Endowment in product designing – Types of Life Insurance policies –
Annuity & pension policies – Whole life policies – Money back policies –
Other types.
MODULE 6 (5 Hours)
Health Insurance Products: Individual Medical expense Insurance – Long
term care coverage – Disability Income Insurance – Mediclaim Policy –
Group Mediclaim Policy – Personal Accident policy – Child welfare policy
on.
MODULE 7 (6 Hours)
Rural Insurance & Social Insurance: Various rural Insurance Policies –
Project Insurance – Social Insurance – Old age, survivors and disability
insurance – Types of benefits – unemployment insurance – workers
compensation.
Motor Vehicles Insurance: Need – Types – Factors to be considered for
premium fixing
98
MODULE 8 (6 Hours)
Miscellaneous Products: Burglary – Jeweller’s Block Insurance – Baggage
Insurance – Banker’s Indemnity Insurance – Aviation Insurance – Fidility
guarantee insurance – Public liability insurance.
RECOMMENDED BOOKS:
1. Gupta, P K “Fundamentals of Insurance.” Himalaya Publishing
House, Mumbai.
2. Black, Kenneth and Horord D Shipper. “Life & Health Insurance”
Pearson Education, New Delhi.
3. Ganguly, Anand. “Insurance Mangement” New Age International,
New Delhi.
99
FINANCIAL SERVICES

08MBAFM324
MODULE 1 (8 Hours)
Bank and Banking -Permissible banking activities-Types of banks in India-
Role of RBI as a regulator- Banker and customer- Types of relationship
between bank and customer –Bank`s obligation to customers - Types of
accounts and customers- Types of lending-charging of securities - Banks and
technology- Various IT products and services- International banking services
MODULE 2 (6 Hours)
Insurance service- Need and importance Life and non life insurance- Players
in life and non life insurance- Essentials of insurance contracts- Risk
appraisal and selection- Life and non life insurance products including unit
linked plans
MODULE 3 (8 Hours)
Merchant Banking- SEBI guidelines for merchant bankers – Issue
Management – Equity issues – Rights issues – Debenture issues – Book
building – Private Placements – Pre & Post issues activities – Raising capital
from International markets: ADRs, GDRs , ECB etc.
MODULE 4 (8 Hours)
Lease and Hire purchase- – Meaning and Types of leasing – Legislative
frameworks – Matters on Depreciation and Tax – Problems on leasing – Hire
Purchasing- Concepts and features – Tax and Depreciation implications –
Problems on Hire Purchasing.
MODULE 5 (4 Hours)
Credit rating and Securitization of debts - Definition and meaning- Process of
credit rating of financial instruments- Rating methodology-Rating agencies –
Rating symbols of different companies Securitization of debt- Meaning-
Features- Special Purpose Vehicle- Pass Through Certificate & mechanism –
Benefits of Securitization – Issues in Securitization
MODULE 6 (7 Hours)
Depository Service and Mutual funds: - Depositary services- Role of
depositories and their services— Advantages of depository system -NSDL
and CDSL- Depository participants and their role- Stock Broking Services
including SEBI guidelines - Mutual Funds – Structure of Mutual Funds-
Types Mutual Funds – Advantages of mutual funds - Exchange Traded
Funds – Hedge funds- Regulations on mutual funds – Accounting aspects –
Performance Evaluation.
100
MODULE 7 (10 Hours)
Money Market Instruments – Treasury Bill – Commercial bill – Commercial
paper – Certificate of deposit – REPO/Reverse REPO – Call money- Notice
money – Term money – Credit card – Bill discounting – Factoring –
Forfaiting – Consumer finance – Reverse mortgage service
.
MODULE 8 (5 Hours)
Marketing of Financial Services – Conceptual framework – Distribution –
Pricing – Promotion – Attracting & retaining customers – Segmentation –
Positioning – Development and launching of new products – Behavioral
profile of customers.
RECOMMENDED BOOKS:
1. Financial Services - M. Y. Khan – TMH
2. Indian Financial System - M. Y. Khan – TMH
REFERENCE BOOKS:
1. Merchant Banking Principles and Practice : H. R. Machiraju - New
Age International
2. Financial Institutions and Markets L. M. Bhole – TMH
3. Financial Markets & Institutions - S.G. Guruswamy - Thomson
Learning
4. Services Marketing --S. M. Jha – HPH
101
IV SEMESTER
CHANGE & KNOWLEDGE MANAGEMENT

MANAGING CHANGE
MODULE 1 (8 Hours)
Change: Introduction, meaning, need, implications.
Personal Change: Meaning, understanding personal change, and personal
change process, components of personal change: Self awareness, self
analysis, self efficacy, self esteem, organizational roles - making
organizational roles effective and role efficacy, Importance.
MODULE 2 (10 Hours)

Organizational Change: Definition, nature, types, forces, models of
organizational change – Force Field, Kurt Lewis, Systems, 7 Stage and
Contemporary Activities Research, Managerial approaches for implementing
change, perspectives on change, understanding the change process, Change
management: leading the change process, facilitating change, dealing with
individual and group resistances, intervention strategies, develop learning
Organization.
MODULE 3 (6 Hours)
Organizational Culture & Change: Corporate Culture, types of culture,
importance, nature, formal & informal components of organizational culture,
functions, creating & sustaining culture, designing strategy for cultural
change – transglobal & cross cultural contents, researches on cultural
differences in Organizations, Organizational Culture & leadership, emerging
trends in Organizational culture.
MODULE 4 (4 Hours)
Creativity & Innovation: meaning, need, components of creativity &
innovation, Organizational Constraints, Organizational environment for
Creativity & Innovation,
RECOMMENDED BOOKS:
1. Change & Knowledge Mangement-R.L. Nandeshwar, Bala Krishna
Jayasimha, Excel Books, 1st Ed.
2. Management of Organizational Change – K Harigopal – Response
Books, 2001
102
REFERENCE BOOKS:
1. Change Management, concepts and applications, Radha R. Sharma,
TMH
2. Managing Organizational Change - V Nilkant, S Ramnarayan
Response Books 2004.
3. Managing organizational change, Palmer, Dunford, Akin, Tata Mc-
Graw Hill edition
4. Organization Change and Development, Kavith Singh, Excel Books
KNOWLEDGE MANAGEMENT
MODULE 5
Introduction: Definition, evolution, need, drivers, scope, approaches in
Organizations, strategies in organizations, components and functions, -
understanding knowledge; Learning organization: five components of
learning organization, knowledge sources, and documentation.
MODULE 6 (10 Hours)
Essentials Of Knowledge Management, knowledge creation process,
knowledge management techniques, Knowledge creation process, systems
and tools, organizational knowledge management architecture and
implementation strategies, building the knowledge corporation and
implementing knowledge management in organization.
MODULE 7 (8 Hours)
Knowledge management system life cycle, managing knowledge workers, -
knowledge audit, and knowledge management practices in organizations, few
case studies.
MODULE 8 (4 Hours)
Futuristic KM: Knowledge Engineering, Theory of Computation, Data
Structure.
RECOMMENDED BOOKS:
1. Knowledge Management – a resource book – A Thohothathri
Raman, Excel, 2004.
2. Knowledge Management- Elias M. Awad Hasan M. Ghazri, Pearson
Education
REFERENCE BOOKS:
1. The KM Toolkit – Orchestrating IT, Strategy & Knowledge
Platforms, Amrit Tiwana, Pearson, PHI, 2nd Edition.
2. The Fifth Discipline Field Book – Strategies & Tools For Building
A learning Organization – Peter Senge Et Al. – Nicholas Brealey –
1994
3. Knowledge Management – Sudhir Warier, Vikas publications
4. Leading with Knowledge, Madanmohan Rao, Tata Mc-Graw Hill.
103
ENTREPRENEURSHIP DEVELOPMENT

MODULE 1 (8 Hours)
Entrepreneur: Meaning of Entrepreneur; Evolution of the Concept; Functions
of an Entrepreneur, Types of entrepreneur, Intrapreneur – an emerging class,
Concept of Entrepreneurship-Evolution of Entrepreneurship; Development of
Entrepreneurship; The entrepreneurial Culture; Stages in entrepreneurial
process.
MODULE 2 (6 Hours)
Creativity and Innovation: Creativity, Exercises on Creativity, Source of
New Idea, Ideas into Opportunities.
Creative problem solving: Heuristics, Brainstorming, Synectics, Value

Analysis
Innovation and Entrepreneurship: Profits and Innovation, Globalization,

Modules of Innovation, Sources and Transfer of Innovation, Why Innovate,
What Innovation, How to Innovate, Who Innovates.
MODULE 3 (14 Hours)

Business Planning Process
Meaning of business plan, Business plan process, Advantages of business
planning, Marketing plan, Production/operations plan, Organizational plan,
financial plan, Final project report with feasibility study, preparing a model
project report for starting a new venture.
MODULE 4 (6 Hours)
Institutions supporting entrepreneurs
Small industry financing developing countries, A brief overview of financial
institutions in India, Central level and state level institutions, SIDBI,
NABARD, IDBI, SIDO, Indian Institute of Entrepreneurship, DIC, Single
window, Latest Industrial policy of Government of India
MODULE 5 (6 Hours)
Family Business
Importance of family business, Types, History, Responsibilities and rights of
shareholders of a family business, Succession in family business, Pitfalls of
the family business, strategies for improving the capability of family
business, Improving family business performance
104
MODULE 6 (8 Hours)
International Entrepreneurship Opportunities: The nature of international
entrepreneurship, Importance of international business to the firm,
International versus domestic entrepreneurship, Stages of economic
development, Entrepreneurship entry into international business, exporting,
Direct foreign investment, barriers to international trade.
MODULE 7 (4 Hours)
Informal risk capital and venture capital: Informal risk capital market,
venture capital, nature and overview, venture capital process, locating
venture capitalists, approaching venture capitalists.
MODULE 8 (4 Hours)
Managing growth: Using external parties to help grow a business,
franchising, advantages and limitations, investing in a franchise, joint
ventures- types, Acquisitions and mergers
RECOMMENDED BOOKS:
1. Poornima Charantimath, Entrepreneurship Development-Small
Business Enterprise, Pearson Education, 2007
2. Robert D Hisrich, Michael P Peters, Dean A Shepherd,
Entrepreneurship, 6th Edition, The McGraw-Hill Companies, 2007
REFERENCE BOOKS:
1. Dr. Mathew J. Manimala, Entrepreneurship theory at crossroads,
Biztantra, 2007
2. Vasant Desai, Entrepreneurial Development and Management,
Himalaya Publishing House, 2007
3. Maddhurima Lall, Shikha Sahai, Entrepreneurship, Excel Books,
2006
4. Kurakto, Entrepreneurship-Principles and practices, 7th Edition,
2007, Thomson publication
105
SUPPLY CHAIN MANAGEMENT

MODULE 1 (8 Hours)
Introduction to Supply Chain Management
Supply chain – objectives – importance – decision phases – process view –
competitive and supply chain strategies – achieving strategic fit – supply
chain drivers – obstacles – framework – facilities – inventory – transportation
– information – sourcing – pricing.
MODULE 2 (8 Hours)
Designing the supply chain network
Designing the distribution network – role of distribution – factors influencing
distribution – design options – e-business and its impact – distribution
networks in practice – network design in the supply chain – role of network –
factors affecting the network design decisions – modeling for supply chain.
MODULE 3 (5 Hours)
Designing and Planning Transportation Networks.
Role of transportation - modes and their performance - transportation
infrastructure and policies - design options and their trade-offs - Tailored
transportation.
MODULE 4 (6 Hours)
Sourcing and Pricing.
Sourcing – In-house or Outsource – 3rd and 4th PLs – supplier scoring and
assessment, selection – design collaboration – procurement process –
sourcing planning and analysis.
Pricing and revenue management for multiple customers, perishable
products, seasonal demand, bulk and spot contracts.
MODULE 5 (5 Hours)
Information Technology in the supply chain
IT Framework – customer relationship management – internal supply chain
management – supplier relationship management –transaction management –
future of IT.
MODULE 6 (6 Hours)
Coordination in a Supply Chain
Lack of supply chain coordination and the Bullwhip effect – obstacle to
coordination – managerial levers – building partnerships and trust –
continuous replenishment and vendor-managed inventories – collaborative
planning, forecasting and replenishment.
106
MODULE 7 (7 Hours)
Dimensions of Logistics
Introduction: A macro and micro dimension – logistics interfaces with other
areas – approach to analyzing logistics systems – logistics and systems
analysis – techniques of logistics system analysis – factors affecting the cost
and importance of logistics.
MODULE 8 (7 Hours)
Demand Management and Customer Service
Outbound to customer logistics systems – Demand Management –
Traditional Forecasting – CPFRP – customer service – expected cost of
stockouts – channels of distribution.
Cases in SCM (4 Hours)
TEXT BOOKS:
1. Sunil Chopra and Peter Meindl, Supply Chain Management –
Strategy, Planning and Operation, Pearson/PHI, 3rd Edition, 2007.
2. Coyle, Bardi, Longley, The management of Business Logistics – A
supply Chain Perspective, Thomson Press, 2006.
3. Supply Chain Management by Janat Shah Pearson Publication 2008.
REFERENCE BOOKS:
1. Donald J Bowersox, Dand J Closs, M Bixby Coluper, Supply Chain
Logistics Management, TMH, Second Edition, 2008.
2. Wisner, Keong Leong and Keah-Choon Tan, Principles of Supply
Chain Management A Balanced Approach, Thomson Press, 2005.
3. David Simchi-Levi et al, Designing and Managing the Supply Chain
– Concepts,
107
MARKETING AREA
RURAL MARKETING
MODULE 1 (4 Hours)
Introduction:
Definition, scope of rural marketing, concepts, components of rural markets,
classification of rural markets, rural vs. urban markets
MODULE 2 (6 Hours)
Rural marketing environment:
Population, occupation pattern, income generation, location of rural
population, expenditure pattern, literacy level, land distribution, land use
pattern, irrigation, development programs, infrastructure facilities, rural
credit institutions, rural retail outlets, print media in rural areas, rural areas
requirement, problems in rural marketing, rural demand, rural market index
MODULE 3 (6 Hours)
Rural Consumer behaviour:
Consumer buying behaviour models, Factors affecting Consumer Behaviour,
Social factors, Technological Factors, Economic Factors, Political Factors,
Characteristics of Rural consumer- Age and Stages of the Life cycle,
Occupation and Income, Economic circumstances, Lifestyle, Personality and
Brand Belief, Information Search and pre purchase Evaluation, Rise of
Consumerism,
Consumer Buying Process, Opinion Leadership Process, Diffusion of
Innovation, Brand Loyalty
MODULE 4 (6 Hours)
Researching Rural Market:
Sanitizing rural market, Research design- Reference frame, Research
approach, Diffusion of innovation, Development studies, PRA approach, The
need for PRA, Sampling, Operational aspects of data collection,
MODULE 5 (9 Hours)
Rural Marketing Strategies:
a) Segmenting, Targeting and Positioning
Segmentation- Heterogeneity in Rural, Prerequisites for Effective
Segmentation, Degrees of Segmentation, Basis of Segmentation and
Approaches to Rural Segmentation- Geographic Segment, Demographic
Segmentation, Psychographic Segmentation, Behaviour Segmentation, Multi-
attribute Segmentation,
108
Targeting- Evaluation and Selection of Segments, Coverage of Segments,
Positioning- Identifying the positioning Concept, Selecting the positioning
Concept, Developing the Concept, Communicating the Concept
b) Product Strategy
Introduction, Marketing Mix Challenges, Product concepts classification-
Five Levels Products, Classification of Products, Rural Product Categories –
Fast moving Consumer goods, Consumer Durables, Agriculture Goods,
Services,
c) New Product Development

Consumer Adoption Process, Product life cycle, Product Mix,
d) Branding in Rural India- Brand building in Rural India, Brand Spectrum

in Rural, Brand Loyalty Vs Stickiness
e) Fake Brands- The Fakes Market, Strategy to counter fakes,

Structure of competition in Rural India, Product warranty and After-sales-
service, Conclusion, Assignment
MODULE 6 (7Hours)
Distribution Strategy:
Introduction: Accessing Rural Markets, Coverage Status in Rural Markets,
Channels of Distribution, Evolution of Rural Distribution Systems-
Wholesaling, Rural Retail System, Vans, Rural Mobile Traders: The last
Mile Distribution, Haats/Shandies, Public Distribution System, Co-operative
Societies Behaviour of the Channel, Prevalent Rural Distribution Models-
Distribution Models of FMCG Companies, Distribution Model of Durable
Companies, Distribution of fake products, Emerging Distribution Models-
Corporate –SHG Linkage, Satellite Distribution, Syndicated Distribution,
ITC’s Distribution Model, Petrol pumps and Extension counters, Barefoot
agents, Agricultural agents, Agricultural input dealers, Other channels, Ideal
distribution model for Rural
MODULE 7 (7 Hours)
Communication strategy:
Challenges in Rural Communication, A view of Communication Process,
Developing Effective- Profiling the Target Audience, Determining
communication objectives, designing the message, selecting the
communication channels, deciding the promotion mix, Creating
advertisement for rural audiences rural media- Mass media, Non-
Conventional Media, Personalised media, Rural Media: The importance of
the two-step flow of communication Media Typology, The Media Model,
Media innovation, Influence of Consumer Behaviour on Communication
strategies,
109
MODULE 8 (7 Hours)
The future of Rural Marketing:
Introduction, Focused Marketing Strategies, Market Research, Consumer
Finance, Rural Vertical, Retail and IT Models, Rural Managers, Glamorize
Rural Marketing, Public-Private Partnership,
e-Rural Marketing
RECOMMENDED BOOKS:
1. Rural Marketing, Pradeep Kashyap & Siddhartha Raut, Biztantra
2. Rural Marketing, T.P. Gopal Swamy, Vikas Publishing House,2/e
3. Rural Marketing, Balaram Dogra & Karminder Ghuman, TMH,1/e
4. Rural Marketing, Sanal Kumar Velayudhan,2/e, Response, SAGE
Publication
REFERENCE BOOKS:
1. Rural Marketing – U.C.Mathur, excel books, 1/e
2. Rural Marketing – C G Krishnamacharyulu, Lalitha Ramakrishnan –
Pearson Education
3. Rural Marketing – Habeeb Ur Rahman – HPH, 1/e, 2004
4. Rural Marketing – Sukhpal Singh – Vikas Publishers
5. Rural Marketing – Minouti Kamat& R. Krishnamoorthy -HPH, 3/e,
6. Agricultural Marketing In India – Acharya – Oxford I B H
7. Advertising & Marketing in Rural India- Tej K. Bhatia, Macmillan
8. Marketing of Agricultural Products Richard Kohls and Joseph N.
Uhl -9/e (PHI)
110
STRATEGIC BRAND MANAGEMENT
No. of Lecture Hrs / Week: 04 Exam Hours: 3 Hours
MODULE 1 (6 Hours)
Introduction to the concept of Brand Management:
Brand –Meaning, Definition, Evolution of Brands, Functions of Brand to
consumer, Role of Brand- Advantages of Brand, Product Vs Brand,
Branding- Meaning, Creation of Brands through goods, services, people,
Organisation, Retail stores, places, online, entertainment, ideas, challenges to
Brand builders
Brand Management-Meaning & Definition.
Strategic Brand Management Process-Meaning, Steps in Brand
Management Process
Strong Indian Brands (Case study)
MODULE 2 (7 Hours)
Customer Based Brand Equity:
Customer Based Brand Equity-Meaning, Model of CBBE
Brand Equity: Meaning, Sources, Steps in Building Brands, Brand building
blocks-Resonance, Judgments, Feelings, performance, imagery, salience-
Brand Building Implications, David Aaker’s Brand Equity Model.
Brand Identity & Positing: Meaning of Brand identity, Need for Identity &
Positioning, Dimensions of brand identity, Brand identity prism,
Brand positioning – Meaning, Point of parity & Point of difference,
Positioning guidelines
Brand Value: Definition, Core Brand values, Brand mantras, Internal
branding,
MODULE 3 (3 Hours)
Choosing Brand Elements to Build Brand Equity:
Criteria for choosing brand elements, options & tactics for brand elements-
Brand name, Naming guidelines, Naming procedure, Awareness, Brand
Associations, Logos & Symbols & their benefits, Characters & Benefits,
Slogans & Benefits, Packaging.
Leveraging Brand Knowledge: (4 Hours)
Meaning of Brand Knowledge, Dimensions of Brand Knowledge, Meaning
of Leveraging Secondary Brand Knowledge & Conceptualising the leverage
process
MODULE 4 (5 Hours)
Measuring & Interpreting brand performance:
Brand Value chain- Designing Brand Tracking studies, Establishing brand
Equity Management Systems.
111
MODULE 5 (5 Hours)
Measuring Brand Equity:
Methods for measuring Brand Equity- Quantitative Techniques &
Quantitative Techniques, Comparative methods-Brand based comparisons,
Marketing based comparisons-Conjoint Analysis, Holistic methods.
MODULE 6
Brand Strategies: (6 Hours)
a) Brand Extension- Meaning, Types, Needs, Advantages & Disadvantages
of Brand Extension, Brand-Product matrix, Brand Hierarchy-Kapferer’s
Branding Systems, Building Brand Equity at different hierarchial levels,
Brand hierarchy decision-Consumer’s Evaluation of Brand Extensions &
Opportunities
b) Brand Personality- Meaning & Definition, Types of Brand personalities,
Elements of Brand personality (2 Hours)
c) Brand Image- Meaning & Definition, Sources of Brand Image, Brand
Image for Established and New Products, Brand Image & Celebrity
(02 Hours)
d) Brand Repositioning: Meaning, Types of repositioning strategies in
Indian Marketing (1 Hour)
MODULE 7 (5 Hours)
Brand Imitations:
Meaning of Brand Imitation, Kinds of imitations, Factors affecting Brand
Imitation, Imitation Vs Later market entry, First movers advantages, Free
rider effects, Benefits for later entrants, Imitation Strategies.
MODULE 8 (6 Hours)
Making Brands go Global:
Geographic extension, sources of opportunities for global brand, single name
to global brand, consumers & globalization, conditions favoring marketing,
barriers to globalization, managerial blockages, organisation for a global
brand, pathways to globalization.
RECOMMENDED TEXT BOOKS:

1. Strategic Brand Management, Building Measuring & Managing
Brand Equity – 2nd Ed Phi / Pearson Education – Kevin Lane Keller
2. Brand Management -The Indian Context – Y L R Moorthi – Vikas
Publication.
3. Strategic Brand Management – Jean, Noel, Kapferer – Kogan Page
India
4. Brand Imitations – Dr S S Kaptan, Dr S Pandey – HPH, 1/e, 2004
5. Brand Management, Tapan Panda, 2/e, Excel Publication
112
REFERENCE BOOKS:
1. Brand Management- Harish V Verma, 2/e, Excel Books
2. Compendium Brand Management – Chunnawalla – HPH, 1/e, 2003
3. Managing Indian Brands – S Ramesh Kumar – Vikas
4. Strategic Brand Management- Richard Elliott & larry Perclu,
Oxford Press, 1/e
5. Creating powerful brands – Chernatony, Elsevier Publication, 1/e
RECOMMENDED BOOK FOR CASE STUDY:

1. Brand Management- Text and Cases- U C Mathur, Macmillan, 1/e
113
INTEGRATED MARKETING COMMUNICATIONS
MODULE 1
Role of IMC in marketing process, IMC planning model, Marketing and
promotion process model.
Communication process, steps involved in developing IMC programme,
Effectiveness of marketing communications (4 Hours)
Advertising:
Purpose, Role, Functions, Types, Advertising Vs Marketing mix, Advertising
appeal in various stages of PLC (4 Hours)
MODULE 2 (4 Hours)
Advertising Agency: Type of agencies, Services offered by various
agencies, Criteria for selecting the agencies and evaluation.
MODULE 3 (4 Hours)
Advertising objectives and Budgeting: Goal setting – DAGMAR approach,
Various budgeting methods used.
MODULE 4
Media planning: Developing Media plan, Problems encountered, Media
Evaluation-Print, Broadcast media, Support media in advertising.
(4Hours)
Media strategy: Creativity, Elements of creative strategies and its
implementation, Importance of Headline and body copy. (4 Hours)
MODULE 5 (8 Hours)
Direct Marketing: Features, Functions, Growth, Advantages/Disadvantages,
And Direct Marketing Strategies.
Promotion: Meaning, Importance, tools used, Conventional/unconventional,

drawbacks, push pull strategies, Co-operative advertising, Integration with
advertising and publicity
Public relation/ Publicity:- Meaning, Objectives, tools of public relations,

Public relation strategies, Goals of publicity, Corporate Advertising – Role,
Types, Limitations, PR Vs Publicity.
MODULE 6 (4 Hours)
Monitoring, Evaluation and control: Measurement in advertising, various
methods used for evaluation, Pre-testing, Post testing.
114
MODULE 7
International Advertising: Global environment in advertising, Decision
areas in international advertising (4 Hours)
Internet advertising: Meaning, Components, Advantages and Limitations,

Types of Internet advertising (3 Hours)
Industrial advertising: B 2 B Communication, Special issues in Industrial

selling. (4 Hours)
MODULE 8
Event Management: Introduction Purpose of organizing an Event, Key
elements of Events, Concepts of promotion and pricing in events.
(5 Hours)
RECOMMENDED BOOKS:
1. Advertising and Promotions IMC Perspectives: Belch and Belch –
Tata Mc Graw Hill, 6/e, 2003
2. Advertising ‘An IMC Perspective’ - S. N. Murthy/U.Bhojanna -
Excel Books, 2007.
3. Advertising & Integrated Brand Promotion, O’Guinn, Allen,
Semenik, 4/e, Thomson, 2007
4. Integrated Advertising, Promotion, and Marketing Communications,
Clow, Baack, 3/e, Pearson Education, 2007
REFERENCE BOOKS:
1. Foundations of Advertising, Chynawalla & Sethia, HPH, 2007
2. Advertising management Rajeev Batra, John G Myers & Aaker –
PHI, 5/e, 2007
3. Event marketing and management- Sanjaya Singh – Vikas
Publication, 2003.
4. Advertising Basics, Vilanilam, Varghese, Response Books, 2007
5. Advertising, Sangeeta Sharma & Raghuvir Singh, PHI, 2006.
115
INTERNATIONAL MARKETING MANAGEMENT
MODULE 1 (7 Hours)
Framework of international marketing:
Definition – scope and challenges – difference between international
marketing and domestic marketing – the dynamic environment of
international trade – transition from domestic to international markets –
orientation of management and companies
Global e-marketing: The Death of Distance, communications, Targeting the
individual customers, relationship marketing, interactivity, Speed to market,
living in an age of technical discontinuities, new technologies change the
rules of competition, components of the electronic value chain.
MODULE 2 (8 Hours)
Developing a global vision through marketing research:
Breadth and scope of international marketing research – problems in
availability and use of secondary data – problems in gathering primary data –
multicultural research – a special problem – research on internet – a new
opportunity – estimating market demand – problems in analyzing and
interpreting research information – responsibility for conducting marketing
research – communicating with decision makers. Identifying foreign markets
– classification based on demand – based on the stage of development – other
bases for division of world markets
Social and Cultural Environment: Basic aspects of society and culture,
Approaches to cultural factors, Impact of Social and Cultural Environment on
Marketing Industrial and Consumer Products
MODULE 3 (7 Hours)
Global marketing management – planning and organization:
Global perspective – global gateways – global marketing management – an
old debate and a new view – planning for global markets – alternative market
entry strategies – organizing for global competition
MODULE 4 (6 Hours)
Products and services for consumers:
Quality – Green marketing and product development, products and culture –
analyzing product components for adaptation– products for consumers in
global markets, product development, product adaptation, product
standardization, marketing consumer services globally – marketing of
services, brands in international markets
116
Products and services for businesses
Demand in global business to business markets – quality and global standards
– business services – trade shows' crucial part of business to business
marketing – relationship markets in business to business context
MODULE 5 (8 Hours)
Licensing, Strategic Alliances, FDI:
Introduction, Licensing, Strategic Alliances, Manufacturing Subsidiaries,
Entry Modes and Marketing Control, Optimal Entry Strategies.
Global Distribution
Introduction, Distribution as Competitive advantage, Rationalizing Local
Channels, Wholesaling, Retailing, Global Logistics, Parallel Distribution,
Global Channel Design
International retailing
International expansion of retailers – international retailing defined – retail
format – variations in different markets – general merchandise: retailing –
issues in international retailing
MODULE 6 (7 Hours)
Pricing decisions:
Global Pricing Framework, Pricing Basics, Marginal Cost Pricing and its
importance, Transfer Pricing, Counter trade, Systems Pricing, Pricing and
Positioning, price quotation – INCO terms – preparation of quotations.
Promotion Decisions
Promotions – international advertising – sales promotion in international
markets – international advertising – direct mailing – personal selling –
exhibition – generic promotions in international marketing
MODULE 7 (6 Hours)
Recent trends in India's foreign trade:
Institutional infrastructure for exports promotions in India – India's trade
policy – exports assistance – exports documentation and procedures
including different stages of documentation
Globalization in India, Opportunities, Constraints and Initiatives
India - A Hub for Globalization, Globalization in India - Post Liberalization,
India’s Strnegths, Strategies for Sustainable Competitive Advantage,
Potential for Made in India, Major Globalization Initiatives from Indian
Companies, WTO Regulations and their implications for India, Undesirable
effects of globalization, Government Initiatives needed to foster globalization
MODULE 8: (2 Hours)
The future of global marketing: Six major changes in global marketing
Case studies (5 Hours)
117
RECOMMENDED TEXT BOOKS:
1. International Marketing – Cateora, Graham – TMH 12/E, 2005
2. International Marketing – Varshney, Bhattacharya – S Chand
3. Global Marketing Management – Warren Keegan – Pearson / PHI,
7/e
4. Global Marketing, Johny K. Johannson, 4/e, TMH,
5. International Marketing – Dana – Nicoleta, Lascu – Biztantra, 2003
6. International Marketing – Francis Cherunillam – HPH, 7/e, 2004
7. Global Marketing Strategies, 6/e, Jean-Pierre Jeannet, Biztantra
REFERENCE BOOKS:
1. International Marketing: Analysis And Strategy - Sak Onkvisit,
Johnshaw – Biztantra, 4/e
2. International Marketing – Rakesh Mohan Joshi – Oxford, 2004
3. International Marketing – Michael Czinkota, Illka A Ronkainen –
Thomson, 8/e, 2007
4. International Marketing – R Srinivasan – PHI, 2/e
5. International Logistics – Pierre David – Biztantra, 2004/05
6. International Management: A Strategic prespective, John B Cullen
& K Praveen Parboteeah, Thomson , 1/e
118
FINANCE AREA
PROJECT APPRAISAL, PLANNING & CONTROL

MODULE 1 (4 Hours)
Planning & Analysis Overview: Phases of capital budgeting – Levels of
decision making – objective.
Resource Allocation Framework: Key criteria for allocation of resource –
elementary investment strategies – portfolio planning tools – strategic
position and action evaluation – aspects relating to conglomerate
diversification – interface between strategic planning and capital budgeting.
MODULE 2 (6 Hours)
Generation and screening of project ideas: Generation of ideas – monitoring
the environment – regulatory framework for projects – corporate appraisal –
preliminary screening – project rating index – sources of positive NPV –
qualities of a successful entrepreneur – the porter model for estimation of
profit potential of industries.
Market and demand analysis: Situational analysis and specification of
objectives – collection of secondary information – conduct of market survey
– characterization of the market – demand forecasting – market planning.
Technical analysis: Study of material inputs and utilities – manufacturing
process and technology – product mixes – plant capacity – location and site –
machinery and equipment – structures and civil works – project charts and
layouts – work schedule
MODULE 3 (12 Hours)

Financial Analysis: Estimation of cost of project and means of financing –
estimates of sales and production – cost of production – working capital
requirement and its financing – estimates of working results – breakeven
points – projected cash flow statement – projected balance sheet.
Project cash flows: Basic principles of measurement of cash flows –
components of the cash flow streams – viewing a project from different
points of view – definition of cash flows by financial institutions and
planning commission – biases in cash flow estimation.
Appraisal criteria: Net Present Value – benefit cost ratio – internal rate of
returns urgency – payback period – accounting rate of returns – investment
appraisal in practice.
Analysis of Risk.
119
MODULE 4 (10 Hours)
Types and measure of risk – simple estimation of risk – sensitivity analysis –
scenario analysis – montecarlo simulation – decision tree analysis – selection
of project – risk analysis in practice.
Special decision situations: Choice between mutually exclusive projects of
unequal life – optimal timing decision – determination of economic life –
inter-relationships between investment and financing aspects – inflation and
capital budgeting.
Analysis of firm and market risk: Portfolio theory and capital budgeting –
capital asset pricing model – estimation of key factors – CAPM and Capital
budgeting
MODULE 5 (5 Hours)
Social Cost Benefit Analysis(SCBA): Rationale for SCBA – UNIDO
approach to SCBA – Little and Mirle approach to SCBA.
MODULE 6 (4 Hours)
Multiple projects and constraints: Constraints – methods of ranking –
mathematical programming approach – linear programming model –
Qualitative Analysis: Qualitative factors in capital budgeting – strategic
aspects – strategic planning and financial analysis – informational asymmetry
and capital budgeting – organizational considerations.
Environmental appraisal of projects: types and dimensions of a project –
meaning and scope of environment – Environment – Environmental
resources values – environmental impact assessment and environmental
impact statement.
MODULE 7 (5 Hours)
Project financing in India: Means of finance – norms and policies of financial
institutions – SEBI guidelines – Sample financing plans – structure of
financial institutions in India – schemes of assistance – term loans procedures
– project appraisal by financial institutions.
MODULE 8 (10 Hours)

Project Management: Forms of project organization – project planning –
project control – human aspects of project management – prerequisites for
successful project implementation.
Network techniques for project management – development of project
network – time estimation – determination of critical path – scheduling when
resources are limit – PERT and CPM models – Network cost system (Only
problems on resources allocation and resources leveling)
Project review and administrative aspects: Initial review – performance
evaluation – abandonment analysis – administrative aspects of capital
budgeting – evaluating the capital budgeting system of an organization.
120
RECOMMENDED BOOKS:
1. Prasanna Chandra – Project Planning: Analysis, Selection,
Implementation and Review – TMH, 5/e
2. Narendra Singh – Project Management and Control – HPH , 2003
REFERENCE BOOKS:
1. Nicholas – Project Management for Business and Technology:
Principles and Practice – Pearson / PHI
2. Gray & Larson – Project Management: The Managerial Process –
TMH, 3/e , 2005
3. Vasant Desai – Project Management – HPH
4. Bhavesh M Patel – Project Management – Vikas
5. Chitkara – Construction Project Management, Planning, Scheduling
and Control – TMH, 1/e
6. Choudhury – Project Management – TMH, 1/e
7. Project Management – K Nagarajan – New Age International, 2004
8. Project Management – Merdith & Gopalan – Wiley India (P) Ltd.
121
INTERNATIONAL FINANCIAL MANAGEMENT
08MBABF476
08MBAIB466
MODULE 1 (4 Hours)
International financial Environment- The Importance, rewards & risk of
international finance- Goals of MNC- International Business methods –
Exposure to international risk- International Monetary system- Multilateral
financial institution-Government influence on exchange rate.
MODULE 2 (4 Hours)
International flow of funds:- Balance of payments(determination of current
account, capital account & ORA)-International Trade flows-International
Capital Flows-Agencies that facilitate International flows – Equilibrium,
disequilibrium & adjustment of Balance of payment & Trade deficits.
MODULE 3 (10 Hours)

International Financial Markets:- Foreign exchange markets-foreign
exchange trading-Cash & Spot exchange markets-foreign exchange rates &
quotation- forward markets-Exchange rate Behavior-Cross Rates-Foreign
exchange market participants-arbitrage profit in foreign exchange markets,
Swift Mechanism.
MODULE 4 (10 Hours)

Forecasting foreign Exchange rate:- Measuring exchange rate movements-
Exchange rate equilibrium – Factors effecting foreign exchange rate-
forecasting exchange rates- international parity relationship: interest rate
parity, purchasing power parity & fisher effects.
MODULE 5 (8 Hours)
Foreign Exchange exposure:- Management of Transaction exposure-
Management of Translation exposure- Management of Economic exposure-
Management of political Exposure- Management of Interest rate exposure.
MODULE 6 (8 Hours)
Foreign exchange risk Management: Hedging against foreign exchange
exposure – Forward market- Futures Market- options Market- Currency
Swaps-Interest rate Swap- Cross currency Swaps-Hedging through currency
of invoicing- Hedging through mixed currency invoicing –Hedging through
selection of supplying country.
Country risk analysis
122
MODULE 7 (4 Hours)
International Capital Budgeting: Concept, Problems associated, Evaluation of
a project, Factors affecting, Risk Evaluation, Impact on Value.
MODULE 8 (8 Hours)
Long term Asset & Liability management:- Foreign Direct investment –
Foreign portfolio investment- International Financial instruments :
International Bond & Equity market.
Short term Asst & liability management:-Working Capital Policy-Cash
management –Receivable Management- Inventory Management- Short term
Financing decision – international Banking and money market.
RECOMMENDED BOOKS:
1. Eun & Resnick – International Finance Management ---(Tata
McGraw Hill), 4/e
2. Jeff Madura International Finance Management ---(Thomson), 7/e,
2004
3. P.G. Apte-International Finance Management- ( Tata McGraw Hill),
4/e
REFERENCE BOOKS:
1. V. Sharan – International Finance Management- 3/e
2. Madhu Vij- Multinational Financial Management – Excel
3. Jain, Periyad, & Yadav – International Finance Management ---(Mc
Millan)
4. P G Apte – International Finance-A Business Pespective – TMH,
1/e
5. V K Bhalla– International Finance Management ---(Anmol)
6. S P Srinivasan & Dr B Janakiram - International Finance
Management ---(Biztantra Wiley Dreamtech, 2005)
7. Exchange Rate & International Finance – Copland – Pearson, PHI.
8. David Eieteman – Multinational Business Finance – Pearson
Education, 10/e, 2003
9. Allan C Shapiro – Multinational Financial Management – John
Wiley, 2004
10. Buckley – Multinational Finance – Pearson/PHI, 5/e
11. International Financial Markets – Machiraju – New Age
International, 2004
12. International Finance – A case book – Desai – Wiley India (P) Ltd.
13. Sathye Rose, Weston - International Financial Management – John
wiley – 2006
14. International Corporate Finance, Madhura, Thomson, 8 Ed.
123
RISK MANAGEMENT

MODULE 1 (4 Hours)
Over view of Risk, Risk identification, Risk, Insurance and Management:
Introduction to Risk and Insurance. Risk identification and Risk Evaluation,
Risk assessment & Management- Risk analysis: Exposure of physical assets,
financial assets, and Human assets, Exposure to legal liability. Risk
Management, Risk control.
MODULE 2 (7 Hours)
Risk Management using futures and forwards differences-valuation of
futures, valuation of long and short forward contract. Mechanics of buying
&selling futures, Margins, Hedging using futures -specification of futures -
Commodity futures, Index futures interest rate futures-arbitrage
opportunities.
MODULE 3 (8 Hours)
Risk Management using Swaps: Mechanics of interest rate swaps –volatility
of interest rate swaps –currency swaps –valuation of currency swaps.
MODULE 4 (10 Hours)

Risk Management using Options: Types of options, option pricing, factors
affecting option pricing – call and put options on dividend and non-dividend
paying stocks put-call parity-mechanics of options- stock options- options on
stock index- options on futures – interest rate options. Concept of exoctic
option.
Hedging & Trading strategies involving options, valuation of option: basic
model, one step binomial model, Black and Scholes analysis, option Greeks.
Arbitrage profits in options.
MODULE 5 (7 Hours)
Commodity derivatives: commodity futures market-exchanges for
commodity futures in India, Forward markets, commissions and regulation-
commodities traded – trading and settlements – physical delivery of
commodities.
MODULE 6 (7 Hours)
Interest rate markets-Type of rates, Zero rates, Bond pricing, Determining
Zero rates, Farward rules, Farward rate agreements (FRA), Treasury bond
& Treasury note futures, Interest rate derivatives (Black model).
124
MODULE 7 (5 Hours)
Credit risk-Bond prices and the probability of default, Historical default
experience, Reducing exposure to Credit risk, Credit default swaps, Total
return swaps, Credit spread options, Collateralized debt obligation.
MODULE 8 (8 Hours)
Value at Risk (VAR)-Measure, Historical simulation, Model building
approach, linear approach, Quadratic model, Monte Carlo simulation, stress
testing and back testing
RECOMMENDED BOOKS:
1. Options Futures & Other Derivatives- John C.Hull - (Pearson
Education), 6/e
2. Options & Futures- Vohra & Bagri - (TMH), 2/e
3. Derivatives- Valuation & Risk Management-Dubofsky & Miller -
(Oxford University Press), 2004/05
REFERENCE BOOKS:
1. Risk Management & Insurance – Harrington & Niehaus – TMH, 2/e
2. Risk Management & Derivative – Shulz – Thomson / Cengage
Learning.
3. Principles of Risk Mgmt. & Insurance – Rejda – Pearson
Education/PHI, 8/e, 2003
4. Introduction to Derivatives and Risk Management – Chance –
Thomson Learning, 6/e, 2004
5. Introduction to Risk Management & Insurance – Dorfman –
Pearson/PHI, 2004
6. International Risk & Insurance –Skipper - (TMH)
7. Options & Futures –Edwards & Ma - (MacGraw Hill), 1/e
8. Derivatives & Financial Innovations – Bansal - TMH.
9. Credit Risk Management – Anderw Fight –Elvis.
10. Financial Derivatives – S.S.S. Kumar PHI 2007.
11. Risk Management – Koteshwar HPH.
12. Futures, Options and Swaps – Robert W Kolb – Blackwell
Publishing.
13. Risk Management and Insurance, Treishumann: Thomson, 12 Ed.
125
TAX MANAGEMENT

MODULE 1 (7 Hours)
Basic concepts: assessment year, previous year, person, assesse, Income,
charges on income, gross total income, capital and revenue receipts,
residential status, receipt and accrual of income, connotation of income
deemed to accrue or arise in India, incidence of tax, Tax Planning, Tax
Evasion, Tax Management.
MODULE 2 (8 Hours)
Explanation under various heads of income, income from salary (Basic
problems), income from other sources (theory)
MODULE 3 (8 Hours)
Income under capital gain, basis of charge, transfer of capital asset, inclusion
& exclusion from capital asset, capital gain, computation, theory & problems,
slump sale, Exemptions, capital gain in special cases, Securities Transaction
Tax(88E).
MODULE 4 (10 Hours)

Income under the head profit and gains of business or professions and its
computation- basis- method of accounting- scheme of business deductions/
allowance- deemed profits- maintenance of books, Depreciation (Both
Theory & Problems) special provisions relating to 44AD, 44AE& 44AF.
Problems on computation of income from business/ profession.
MODULE 5 (6 Hours)
Setoff and carry forward of losses- permissible deductions –under Ch. VI-A
80C, 80CCC, 80D, 80DD, 80DDB, 80E, 80U, Sec 10A, 10B, 10BA.
MODULE 6 (6 Hours)
Computation of taxable income of a firm and partners.
Computation of taxable income of a company with special reference to
MAT- Corporate div. Tax, Fringe Benefit Tax.
MODULE 7 (5 Hours)
Central sales tax- objects & provisions in brief (theory) Inter state, Intra state,
Deemed exports Registration, VAT(Only basic Concept).
126
MODULE 8 (6 Hours)
Central excise and custom acts- objects and provisions of the act in brief
(theory)- goods, excisable, marketable Concept of CenVAT- customs- Basic
definition, charge.
RECOMMENDED BOOKS:
1. Direct Tax – Lal & Vashisht – Pearson Ed. 28E.
2. Vinod Singhania- Students Guide to Income Tax – Taxman
Publications
3. V S Datey – Indirect Taxes – Taxman Publications, Recommended
book for Module – 8.
REFERENCE BOOKS:
1. Vinod Singhania – Direct Taxes – Taxman Publications
2. Mehrotra- Direct Tax – Sahitya Bhavan
3. T N Manoharan- Students Guide to Income Tax – Snow White
4. How to deal with VAT- Kul Bushan – Pearson Education/PHI, 1/e,
2004
5. Income Tax Law & Practice, Mahesh Chandra & Shukla – Pragathi
Publications
6. VAT – Dr. Pillai – Jaico Publications, 2004
127
INFORMATION SYSTEMS AREA
MULTIMEDIA APPLICATIONS PROGRAMMING USING VB

MODULE 1 (6 Hours)
Multimedia – Media and Data Streams, Main properties of Multimedia
System, Asynchronous, Synchronous and Isochronous transmission, Data
stream characteristics for continuous media, Basic sound concepts, MIDI –
basic concepts, devices, messages, software
MODULE 2 (6 Hours)
Speech- generation, analysis , transmission, Images and Graphics- synthesis,
analysis, transmission, Video & Animation – Video signal representation,
high definition system , computer based animation, data compression formats
JPEG, MPEG, DVI
MODULE 3 (6 Hours)
Integrated Development Environment, Menu bar, Tool bars, Forms designer,
Form layout, Context menu, Variables, Constants, Operators, Arrays,
Functions- Input box & Msg box, Control flow statements, Loop statements
MODULE 4 (8 Hours)
Working with Forms object, Adding and Removing Controls, Intrinsic
Controls, Common properties, Appearance of Form, Control menu, Form
properties, Form states, Events, Developing a Form application, multiple
document Interface, MDI form
MODULE 5 (6 Hours)
Common intrinsic controls, Developing an application with Intrinsic
Controls, Naming Conventions, Common Events, Command Buttons, Frame
Control, Frame Properties, Option Buttons
MODULE 6 (8 Hours)
Check Box Control- Properties, events, methods, Picture Box Control –
Properties, method, Image Box Control – properties, Timer Control –
properties, events, List Box Control – Properties, methods, Month View
Control – Properties, methods, Date Time Picker Control, Tree View Control,
List View Control (Windows Common Control)
128
MODULE 7 (8 Hours)
Menus, Menu Editor, Menu Control Arrays, DDE, OLE, ACTIVEX Controls
and ACTIVEX documents, Dynamic Link Libraries, Microsoft Transaction
Server
MODULE 8 (8 Hours)
Introduction to Data Report, Data Report Control, Report Designer, Report
Creator, Extended data report, Data Access Objects (DAO), DAO Object
Model, Accessing a Database using DAO.
RECOMMENDED BOOKS:
1. Multimedia: Computing, communication and applications – Ralf
Steinmetz & Klara Nahrstedt, Prentice Hall, 1995
2. Beginning Visual Basic – 6 - Peter Wright, Apress, 1998
3. Visual Basic 6.0 in 30 days – Krishnan and Saravanan
4. Comdex –Computer Programming Course Kit, Biztantra
5. VB6 Complete Reference
6. Data Access with Visual Basic 6, Jeffery P McManus, Sams
Publications, 1999
Laboratory Exercises for GRAPHIC USER INTERFASE

PROGRAMMING USING VB
1. Open a new standard EXE project. Place a text box and a command
button in the form. Enter a number in text box. On clicking the Command
Button, a message box is to be displayed. The message box should
display whether the number in text box is single, two, three digit nos.
2. Open a new standard EXE project. Design a form giving title of the
company, to enter. Employee number, Employee name, salary, sex-male
/ female, allowances. Text box for each field should accept only
permitted characters (number, alpha, alphanumeric etc as relevant). When
text box is clicked, it should be cleared.
3. Design a form with 19 buttons ( 0,1,2,3,4,5,6,7,8,9,+,-, *,/,=,%,C,CE, .)
and a text box and perform a calculator project
4. Create a database with the following fields using Visual Data Manager,
Student Register no, name, sub1-mrks, sub2-mrks, sub3-mrks, sub4-mrks
and sub5-mrks.
5. Open a new standard EXE project. Design form with two screens one
consisting of details and another consisting of control arrays – File-add,
delete, exit. On clicking add button item should be added on to file. On
clicking the item button message box should be displayed.
Out of 50 IA marks 35 marks are based on internal tests & assignments and
15 based on laboratory exercises.
129
COMPUTER NETWORKS AND INTERNET

MODULE 1 (6 Hours)
Basics of Data Communication- Digital, Analog, Synchronous,
Asynchronous, Parallel, Serial, Simplex, Semi-Duplex, Full Duplex
Communication, Multiplexing, Modem, Communication Hardware &
Software
MODULE 2 (8 Hours)
Communication Channels – Wired Transmission, Telephone Lines, Coaxial
Cable, Microwave, Infrared, Laser, Radio communication, Satellite
Communication, Fiber Optics, Switching Techniques – Circuit, Message,
Packet, Network Topologies – Bus, Ring, Star, Mesh, Hybrid, Application of
Data Communications – Information Search & retrieval, Information
Transmission, Multimedia
MODULE 3 (8 Hours)
ISO – OSI seven layer communication protocol, Local Area Networks –
Private, Value added, Integrated Services Digital Network, IEEE 802
Network Architecture, CSMA/CD, Token Ring, Token Bus protocols, , LAN
Components – Work Station, File Server, Gateway, Network Interface Unit,
Active Hub, Passive Hub, LAN Cables, Network Operating Systems.
MODULE 4 (6 Hours)
Wide Area Network – Private Networks, Public Networks, Virtual Private
Networks, X.25 Protocol, WAN applications, Client Server Network, File
servers, Print server, Database Server, Communication Server, Routers,
Asynchronous Transfer Mode
MODULE 5 (8 Hours)
Overview of TCP/IP – TCP/IP communication architecture, Ethernet
Technology, Internet Architecture, Identifying Network Connection
planning, IP address scheme – Internet Protocol, IP addressing , MAC
addresses, Characteristics of IP address, Network Number, Host Number,
TCP/IP applications, IPV6 pocket format
MODULE 6 (8 Hours)
EDI- what is EDI?, advantages of EDI, EDI strategy for competitive
advantage,
EDI Components, EDI services, EDI administration, Network protocols –
SMTP, NETBIOS, GOPHER, VERONICA, ARCHI, Wide Area Information
Servers, PING etc.
130
MODULE 7 (6 Hours)
Security in Computer Networks – Network Security, Secure Communication,
Network Security Considerations in Internet, Firewalls, Principles of
Cryptography – Symmetric Key, Public Key Encryption, Authentication,
Integrity, Digital Signature, Network Management
MODULE 8 (6 Hours)
Internet Services – Electronic Mail, Remote Log in – TELNET, FTP,
Bulletin Board Services , Browsing – WWW, HTTP, URL, MOSAIC,
Automated search, Common Gateway Interface , Common Search Engines.
RECOMMENDED BOOKS:
1. Computer Networking – James F Kurose & Keith W Ross, Addision
Wesley, 2004
2. Data Communications and Networking – 3rd Edition, Forouzan, Tata
McGraw Hill
3. Business Data Communications – Behrouz A Forouzan, Tata
Mcgrew Hill
4. Computer Networks-Protocols, Standards & Interfaces-Black, PHI
5. The Internet Book – Douglas E Comer, PHI
LABORATORY EXERCISES:
1. Familiarisation with
Network Interface Cards
Hubs / Switches / Routers / Cables
Modems
2. Creating Email – id and Domain
3. Simple Chat program
4. Barring sending and receiving of Mails
5. Adding or deleting a peripheral to system configuration
6. Identifying and analyzing IP address of different serves.
Out of 50 IA marks, 40 marks will be out of Internal tests and assignments

and 10 marks will be based on Laboratory exercises
131
COMPUTER MODELLING AND DECISION SUPPORT SYSTEMS

MODULE 1 (6 Hours)
System Models, Stochastic activities, Continuous and Discrete systems,
System modeling, Types of Models, Static – Physical & Mathematical,
Dynamic - Physical & Mathematical, Principles in Modeling
MODULE 2 (6 Hours)
System Study, Full Corporate Model, System analysis, System Design,
System Postulation, System simulation, Techniques of Simulation, Process of
Simulation, Simulation vs Analytical methods.
MODULE 3 (6 Hours)
Monte Carlo Method, Numerical Computation techniques for Continuous and
Discrete models, Distributed Lag models, Cob Web Models, Continuous
system simulation, Continuous system simulation languages, CSMP III,
MODULE 4 (6 Hours)
Analog simulation, Hybrid simulation, digital-Analog Simulation, real time
simulation, feedback system, interactive system, Exponential growth models,
Exponential decay models, Modified Exponential growth models, System
Dynamics diagrams, Multi segment models, Feedback in Socio- Economical
Systems
MODULE 5 (8 Hours)
Random number, Pseudo random number generation, tests for randomness,
Arrival pattern and service timings, poisson arrival pattern, exponential
distribution, normal distribution, queuing discipline, measures of queue,
simulation of telephone system. Simulation Of single server and two server
queuing
MODULE 6 (8 Hours)
Comparative features of Discrete Simulation languages – GPSS, SIMSCIPT,
SIMULA, Sample Programs, Simulation applications in Inventory
Management, Finance. Production Management, Analysis of Simulation
Output.
MODULE 7 (8 Hours)
Decision Support System: Characteristics of DSS, Decision making process,
Anatomy of DSS, knowledge based systems, Architecture of DSS, Hardware,
Software & User Interface for DSS, expert Systems for Decision Support,
Group Decision support system, Enterprise Support System.
132
MODULE 8 (8 Hours)
Data Warehousing – Need for data warehousing, data warehouse
components, Construction of data warehouse, data base for data warehouse,
database warehouse architecture, maintenance issues in data warehouse, Data
mining, tools for data mining, online analytical processing.
RECOMMENDED BOOKS:
1. System Simulation – Geoffrey Gordon, PHI
2. System Simulation with digital computer – Narsing Deo
3. Decision Support and Data Warehouse Systems – Efrem G Mallach
University Massachusetts Lowell, Tata Mcgrew Hill
4. Data Warehousing, Data Mining & OLAP- Berson Tata McGraw
Hill, 1/e
5. Decision Support System & Data Warehousing – B Ravindranath
LABORATORY EXERCISES:
1. Telephone System simulation
2. Simulation of a Two server queuing system
Using any programming language including VB.

Assignment to describe simulation application in the field of Marketing,
Personal, Finance, Materials and Production.
Out of 50 IA marks 30 marks will be based on tests, 10 marks based on
assignment and 10 marks based on laboratory exercise.
133
SOFTWARE ENGINEERING & MANAGEMENT

MODULE 1 (5 Hours)
Introduction: What is software, What is software process, What is software
Engineering, Characteristics of Software Project, Activities covered by
Software Project Management, Problems involved, Management function
related to Project Management, Feasibility Analysis
MODULE 2 (6 Hours)
Overview of Project Planning, Finalising Project Scope, Infrastructure,
Analysing Project Characteristics, Identifying Project goals and activities,
Estimating time & effort, allocating resources, Review plan
MODULE 3 (8 Hours)
Project Execution Approach: Choosing Technologies, Structure VS speed of
Delivery Waterfall Model, V- Process Model, Evolutionary model, Spiral
Model, Software Prototyping, Incremental Delivery., Controlling changes
during project execution
MODULE 4 (7 Hours)
Software requirement study and Analysis, Software Requirement
Specifications, Software Estimation : Need for Software Estimation,
Problems with Over and Under Estimation, Software Estimation techniques,
Expert Judgement, Estimating by Anology, Function Point Analysis, Object
points, LOC based COCOMO model
MODULE 5 (6 Hours)
Objectives of activity planning, project scheduling, sequencing and
scheduling activities, Network planning models, forward pass, backward
pass, identifying critical path, project crashing, Project progress review,
Software Design Concepts
MODULE 6 (8 Hours)
Risk Management: Risk and its implication, types of risk, Identifying risks,
analyzing risks, prioritizing risks, Risk avoidance, Risk containment,
Resource identification, Resource planning Resource allocation, monitoring
critical resources
134
MODULE 7 (8 Hours)
Managing People and Organising Teams: Understanding Behavior,
Motivation, Building and Managing coherent teams, Chief Programmer team,
egoless team, Leadership challenges,
Software Quality, Product versus Process Quality management, techniques to
help enhance software quality, Software Validation and Verification, Quality
plans, Brief description of SEI-CMM.
MODULE 8 (8 Hours)
Software Testing : Objectives , Black Box and White Box testing, testing of
Static and Dynamic applications, Validation testing, Integration testing,
Designing a test plan, test criterion, test data, test results analysis, Test
Oracle, Software Maintenance
RECOMMENDED BOOKS:
1. Software Project Management : Bob Hughes and Mike Cotterell-
Tata McGraw Hill
2. Software Engineering a Practitioner’s approach – Roger S Pressman
Tata McGraw Hill
3. Introduction to Software Project Management & Quality Assurance
: By Ince, Dorrel, Helen Sharp & Mark Woodman
4. Software Engineering – Ian Sommerville, Addison Wesley, 2004
REFERENCE BOOKS:
1. Managing Software Development Projects – A formula for Success
By Whitten Neal
2. Mythical Man Month – Essays on Software Engineering
3. Software Project Management – From Concepts to Deployment –
Kieron Conway – Dreamtech Publications
135
HUMAN RESOURCE AREA
INTERNATIONAL HUMAN RESOURCE MANAGEMENT
Sub Code: 08MBAHR445/08MBAIB465 IA Marks: 50

MODULE 1 (8 Hours)
Introduction to IHRM Definition, reasons for going global, Approaches to
IHRM, Difference between IHRM and Domestic HRM, Reasons for
emergence of IHRM, Models of IHRM-Matching model, Harvard Model,
Contextual Model, 5P Model European Model, Models of SHRM in
Multinational Companies, Internationalization of HRM: Socio-cultural
context, Organizational dynamics and IHRM: Role of culture in International
HRM, Culture and employee management issues, Organizational Processes
in IHRM, Linking HR to International expansion strategies, The Challenges
of International Human Resource Management
MODULE 2 (6 Hours)
Strategies for International Growth: Exploiting global integration-The
logic of global integration, differentiation, Mastering expatriation, beyond the
traditional expatriate model, the limits of global integration
Becoming locally responsive: The roots of responsiveness, understanding
diversity, responding to diversity, the challenges of localization
Managing alliances and joint ventures- meaning, need, different kinds of
alliances, planning and negotiating alliances, implementing alliances,
supporting alliance learning, the evolving role of alliances
MODULE 3 (8 Hours)
Recruitment, Selection and staffing in International context: International
Managers- parent country nationals, third country nationals, host country
nationals, advantages and disadvantages of different selection methods,
different approaches to multinational staffing decisions, recruitment methods-
using head-hunters, cross-national advertising, e-recruitment; Selection
criteria and techniques, use of selection tests, interviews for international
selection, international staffing issues.
MODULE 4 (6 Hours)
Performance Management: A conceptual background, Constraints in goal
attainment, performance management cycle, models, performance and
appraisal in IHRM appraisal of expatriate, third and host country employees,
issues and challenges in international performance management, country-
specific performance management practices.
136
MODULE 5 (7 Hours)
Training and development in international context: Context Backdrop of
international training, Current scenario in international training and
development, training & development of international staff, types of
expatriate training, HCN training, Career Development, repatriate training,
developing international staff and multinational teams, knowledge transfer in
multinational companies.
MODULE 6 (8 Hours)
International Compensation: Forms of compensation and factors that
influence compensation policy, key components of international
compensation, Approaches to international compensation, compensation
practices across the countries, social security systems across the countries,
global compensation: emerging issues.
MODULE 7 (5 Hours)
International Labour Relations: Key issues, response of labour unions to
MNCs
MODULE 8 (8 Hours)
HRM practices in different countries- Japan, USA, UK, Turkey, Middle
East, India and China.
RECOMMENDED BOOKS:
1. The Global Challenge- framework for international human resource
management, Evans, Pucik, Barsoux, Tata McGraw-Hill Irwin.
2. International Human Resource Management-Peter J Dowling,
Denice E Welch, Cengage Learning
REFERENCE BOOKS:
1. International Human Resorce Management, K Aswathappa, Sadhna
Das, Mc Graw Hill Companies
2. International Human Resource Management, Tony Edwards, Chris
Rees, Person Education
3. International Human Resource Management - Monir H Tayeb –
Oxford University Press - 2005.
4. International Human resource Management – PL Rao, Excel Books
137
RECRUITMENT, SELECTION & COMPENSATION
MANAGEMENT

RECRUITMENT & SELECTION
MODULE 1 (6 Hours)
Job Analysis. Meaning, definition and purpose. Methods of job analysis: job
analysis interviews, job analysis questionnaire, task analysis inventory,
position analysis questionnaire, subject expert workshops, critical incident
technique, F1eisclunann job analysis survey, functional job analysis, job
element method, repertory grid, critical incident technique
MODULE 2 (9 Hours)
Hiring Process:
Hiring decision. Nature of hiring: regular, temporary, full time, part time,
apprentice, contractual, and outsourcing. Existing post or new post to be
created. Need analysis, cost analysis and job analysis.
Hiring internally. Meaning and definition of internal recruitment.
Advantages and disadvantages in terms of cost, time, quality and suitability.
Sources of internal recruitment: - circulars, intranet advertisements, employee
referrals. Appointment or promotion. Policy guidelines and union
settlements.
External Hiring. Meaning and definition of external recruitment. Sources of
recruitment:- advertisement, in news paper, TV/Radio, Internet, search on the
internet, wanted signboards, consultants, employment exchange, campus
recruitment, employee referrals and unsolicited applications. Advantages and
disadvantages of the above sources in terms of cost, time, convenience, reach
of the targeted population, and quality of applicant pool. Job advertisement:
drafting, size and contents. Contents of public sector recruitment: single or
multiple sources and choosing the best source
MODULE 3 (7 Hours)
Screening the candidates: Application Forms: bio-data / resume /
curriculum vitae and weighted application blanks: meaning definition,
purpose, advantages and disadvantages – taking a behavioral approach to
recruitment: spotting personality patterns, making basic assumptions,
predicting the future, strategy Vs. Technique. Pinning down what is needed:
targeted interviewing, focusing on behaviour, assessing how person
performs, assuming they have been hired. – Identifying the ingredients of
success: the winning candidate’s profile, challenges in the interview, the
starting point, day to day execution, dealing with people, the inner person,
additional characteristics. Studying the CV.
138
Testing. Meaning, definition, purpose, advantages and disadvantages. Ability
tests clerical ability test, mechanical ability test, mental ability test, physical
ability test, personality assessment test, typing test, shorthand test, computer
proficiency test
Interviewing: Planning the interview, Interview process - getting started,
examining the 5 interview areas, examining the strengths & weaknesses,
listening to what are being said, digging for behavioral gold, probing for
specifics, spotting patterns, using an interview checklist, Allowing candidates
to ask questions at the end, explaining the procedure of selection and
concluding with a happy note, making the decision. Interview in public sector
undertaking, statutory requirements.
MODULE 4 (6 Hours)
Reference checking & Appointment orders: meaning, definition and
purpose. Verification of character, criminal antecedents, previous work
behavior and education qualifications. Verification of community certificates
in public sector companies
Meaning, definition, and purpose. Statutory requirements (under the Shops
and commercial establishments Act). Contents of appointment letter, hard
copy (or soft copy), method of delivery and retrieving the acknowledgement
copy.
Medical Examination & acceptance of offer for joining.
RECOMMENDED BOOKS:
1. Human Resource Selection by Robert D. Gatewood and Hubert S.
Feild, South western Cengage Learning, Mason, Ohio 2001
2. Staffing Organization, Herbert G. Heneman III, Timothy A. Judge,
5th Edition, McGraw Hill International
REFERENCE BOOKS:
1. Employee Selection, Lilly M Berry, Thomson Publications
2. Hiring & keeping the best people, HBS Press
3. Human Resource Planning, Dipak Kumar Bhattacharyya, 2nd
edition, Excel Books.
4. High performance hiring by Robert w. Wendover, Crisp Publication,
California, 1991.
COMPENSATION MANAGEMENT
MODULE 5 (6 Hours)
Introduction: Compensation meaning, objectives, nature of compensation,
types of compensations, compensation responsibilities, Compensation system
design issues: Compensations Philosophies, compensation approaches,
decision about compensation, compensation- base to pay, individual Vs team
rewards, Perceptions of pay Fairness, legal constraints on pay systems.
139
MODULE 6 (8 Hours)
Managing Compensation: Strategic Compensation planning, determining
compensation-the wage mix, Development of a Base Pay System: Job
evaluation systems, the compensation structure- Wage and salary surveys, the
wage curve, pay grades and rate ranges, preparing salary matrix, government
regulation on compensation, fixing pay, significant compensation issues,
Compensation as a retention strategy
MODULE 7 (8 Hours)
Variable Pay and Executive Compensation: Strategic reasons for Incentive
plans, administering incentive plans, Individual incentive plans-Piecework,
Standard hour plan, Bonuses, Merit Pay, Group incentive plans- Team
compensation, Gain sharing incentive Plans, Enterprise incentive plans-
Profit Sharing plans, Stock Options, ESOPs, executive compensation-
elements of executive compensation and its management, International
compensation Management.
MODULE 8 (6 Hours)
Managing Employee Benefits: Benefits- meaning, strategic perspectives on
benefits-goals for benefits, benefits need analysis, funding benefits,
benchmarking benefit schemes, nature and types of benefits, Employee
benefits programs- security benefits, retirement security benefits, health care
benefits, time-off benefits, benefits administration, employee benefits
required by law, discretionary major employee benefits, creating a work life
setting, employee services- designing a benefits package

RECOMMENDED BOOKS:
1. Compensation & Reward Management, BD Singh, Excel Books
2. Compensation, Milkovich & Newman, TMH
REFERENCE BOOKS:
1. Strategic Compensation, Joseph J. Martocchio, 3rd Edition, Pearson
Education
2. CompensationManagement in a Knowledge based world, Richard I.
Anderson, 10th edition, Pearson Education
3. Compensation Management, Er Soni Shyam Singh, Excel Books.
140
LEARNING & DEVELOPMENT

MODULE 1 (10 Hours)

Introduction to Employee learning and Development, learning, learned,
The Forces Influencing Working and Learning, classification of learned
capabilities, learning theories- Reinforcement Theory, Social Learning
Theory, Goal Theories, Need Theories, Need Theories, Need Theories,
Expectancy Theory, Adult Learning Theory, Information Processing Theory;
The basic principles of learning, The Learning Process , Mental and Physical
Processes, The Learning Cycle, Age Influences on Learning Implications of
the Learning Process for Instruction, Instructional Emphasis for Learning
Outcomes
MODULE 2 (9 Hours)
Training and Learning: Introduction, Relationship, meaning, Designing
Effective Training, Forces influencing working & learning, Training
Practices. Strategic Training, Training Needs Assessment
MODULE 3 (7 Hours)
Transfer of Training: Introduction, Training Design, Work Environment
Characteristics influencing transfer, organizational environments
encouraging transfer; Implementation of the training programme.
MODULE 4 (7 Hours)
Traditional Training Methods: Presentation Methods, Hands-on Methods,
Group Building Methods. Choosing Training methods.
E-Learning & Use of Technology in Training: Technology's Influence on
Training, Technology & Multimedia, Computer-Based Training, Developing
Effective Online Learning, Blended Learning, Simulations, Mobile
Technology & Training Methods, Intelligent Tutoring Systems, Distance
Learning, Technologies for Training Support, Technologies for Training
Administration, Learning Management Systems (LMSs), Systems for
Training Delivery, Support & Administration, Choosing New Technology
Training Methods.
MODULE 5 (6 Hours)
Training Evaluation: Reasons for Evaluating Training, Overview of the
Evaluation Process, Outcomes Used in the Evaluation of Training Programs,
Determining Whether Outcomes Are Good, Evaluation Practices, Evaluation
Designs, Threats to Validity, Types of Evaluation Designs, Considerations in
Choosing an Evaluation Design, Determining Return on Investment,
Determining Costs, Measuring Human Capital and Training Activity.
141
MODULE 6 (5 Hours)
Employee Development: Introduction, Approaches to Employee
Development, The Development Planning Process, Company Strategies for
Providing Development, Special Issues in Training and Employee
Development.
MODULE 7 (6 Hours)
Careers and Career Management: Introduction, Importance, Career:
meaning, A Model of Career Development (Career Stages), Career
Management Systems, Roles of Employees, Managers, Human Resource
Managers, and Company in Career Management, Evaluating Career
Management Systems. Special Challenges in Career Management.
MODULE 8 (6 Hours)
The Future of Leaning and Development: Introduction, Increased Use of
New Technologies for Learning, Increased Demand for Learning for Virtual
Work Arrangements, Increased Emphasis on Speed in Design, Focus in
Content & Use of Multiple Delivery Methods, Increased Emphasis on
Capturing and Sharing Intellectual Capital, Increased Use of True
Performance Support, Increased Emphasis on Performance Analysis and
Learning for Business Enhancement, Increased Use of Training Partnerships
& Outsourcing Training, Training and Development from a Change Model
Perspective, Methods to Determine Whether Change is Necessary, Key
Issues in Implementing Change.
RECOMMENDED BOOKS:
1. G. Pandu Naik - HRD Solutions for excellence - T & D, Text
Research & Cases, Excel Books
2. Noe A Raymond - Employee Training & Development, Mc. Graw
Hill Publication
REFERENCE BOOKS:
1. Effective training-Systems, strategies and practices, 2nd edition,
Blanchard, Pearson education
2. Training for organizational transformation – Rolf Lynton & Udai
Pareek, Sage Publications, N Delhi
3. Effective HR Training Development Strategy – Dr. Ratan Reddy,
HPH, 2005
4. Training in organizations, Goldstein, 4th edition, Cengage learning
142
ORGANIZATIONAL LEADERSHIP

MODULE 1 (6 Hours)
Introduction to Leadership: Definition, Importance of leadership, Roles of
a leader, Leadership theory paradigms, levels of analysis of leadership theory
MODULE 2 (7 Hours)
Leadership traits and ethics: Personality traits and leadership, traits of
effective leaders, Leadership attitudes, ethical leadership, Achievement
motivation theory
MODULE 3 (8 Hours)
Leadership behaviour and motivation, and contingency leadership:
Leadership behaviour and styles, University of Michigan and Ohio studies,
Leadership grid, Leadership and motivation, Content and process theories,
Reinforcement theory, Contingency leadership theories and models,
Leadership continuum theory, Normative leadership theory, Leadership
substitute theory
MODULE 4 (6 Hours)
Team Leadership: The use of teams in organizations, Types of teams,
Decision making in teams, Leadership skills for effective team meetings,
Ginnet’s team effectiveness leadership model, virtual and self managed
teams, the changing role of leadership in self managed teams
MODULE 5 (7 Hours)
Leader follower relations: Followers, Evolution of Dyadic theory, Leader
member exchange theory, Fellowship, Delegation, Coaching, Managing
conflict
MODULE 6 (7 Hours)
Organizational Leadership: Charismatic and transformational leadership,
Stewardship and servant leadership, Leadership of culture and diversity,
Creating high performance culture, Strategic leadership
MODULE 7 (7 Hours)
Leadership development and succession: Development through self
awareness and self discipline, Development through education, experience,
and mentoring, succession
143
MODULE 8 (8 Hours)
Leadership development programs, Evaluation of leadership development
efforts, Leadership
Indian cases on leadership
RECOMMENDED BOOKS:
1. Effective Leadership- Lussier/ Achus, Tjird edition, Thomson South
Western, 2007 (Module 1, 2, 3, 4, 5, & 6)
2. Leadership-Enhancing the Lessons of experience, Hughes, Ginnet,
Curphy, Fifth edition, Tata McGraw Hill, 2006 (Module 1, 2, 3, 4, 5,
& 6)
3. Leadership-Research findings, Practice, and skills, Andrew J
Durbrin, Fourth edition, Biztantra, 2007 (Module 7 & 8)
REFERENCE BOOKS:
1. Leadership in Organizations, Gary Yukl, Pearson Education, 6th
Edition
2. The Leadership Eperience, Richard L Daft, Cengage Learning, 2nd
Edition, 2002
3. Dynamics of leadership, Craig Watson, Jaico Publicatiob
4. The art of leadership, George Manning and Kent, 2nd edition, Mc-
Graw Hill Education.
144
PRODUCTION AREA
PROJECT MANAGEMENT

MODULE 1 (7 Hours)
Introduction – Definitions – classifications – project risk – scope
MODULE 2 (7 Hours)
Project management – definitions – overview – project plan – management
principles applied to project management – project management life cycles
and uncertainty
MODULE 3 (7 Hours)
Project planning – scope – problem statement – project goals – objectives –
success criteria – assumptions – risks – obstacles – approval process –
projects and strategic planning
MODULE 4 (7 Hours)
Project implementation – project resource requirements – types of resources
– men – materials – finance
MODULE 5 (7 Hours)
Project monitoring – evaluation – control – project network technique –
planning for monitoring and evaluation – project audits – project
management information system – project scheduling – PERT & CPM –
project communication – post project reviews
MODULE 6 (7 Hours)
Project team management – recruitment – organizing – human resources –
team operating rules – project organization – various forms of project
organizations – project organization charting – project contracts – principles
– compilation of contracts – practical aspects – legal aspects – global tender –
negotiations – insurance
MODULE 7 (7 Hours)
Closing the project – types of project termination – strategic implications –
project in trouble – termination strategies – evaluation of termination
possibilities – termination procedures
145
MODULE 8 (7 Hours)
Project inventory management – nature of project inventory – supply and
transportation of materials – use of PERT & CPM techniques
RECOMMENDED BOOKS:
1. Project Management – for 21st Centrury-Beenet P Lientz, Kathyn
P rea- Academic Press, 1995
2. Project Management –Denislok
REFERENCE BOOKS:
1. Project management - David I Cleland - Mcgraw Hill
International Edition, 1999
2. Project Management – Gopalakrishnan – Mcmillan India Ltd.
3. Project Management-Harry-Maylor-Peason Publication
146
MODERN MANUFACTURING MANAGEMENT

WORLD CLASS MANUFACTURING
MODULE 1 (4 Hours)
Product development process – technology – suppliers – process mapping –
knowledge management
MODULE 2 (4 Hours)
JIT – total quality strategies for manufacturing success and WCM model
MODULE 3 (8 Hours)
Manufacturers Resources Planning (MRP II)
MODULE 4 (8 Hours)
Technological innovation in manufacturing – computer integrated
manufacturing
MODULE 5 (8 Hours)
JIT manufacturing systems – flexible manufacturing systems – cellular
manufacturing
MODULE 6 (8 Hours)
Factory of the future automated systems – human factors in automated
systems – optimized production technology
MODULE 7 (8 Hours)
Modeling – optimizing – simulation of manufacturing systems
MODULE 8 (8 Hours)
Manufacturing innovations – quick response manufacturing – agile
manufacturing – rapid prototyping – concurrent engineering
RECOMMENDED BOOKS:
1. World class New Product Development-Dan Dimanescu, Kemp
Dwenger-American Management Association.
2. M R P – George W Possel, Orliky – Mcgraw Hill International
147
REFERENCE BOOKS:
1. Manufacturing Organization And Management – Harold T
Amrine, John, Colin Moodie
2. New Waves Manufacturing Strategies – John Storey – Simon &
Schuster Asia
3. Achieving World Class Manufacturing Through Process
Control – Joseph P Shunta – Simon Schuster Asia
4. World Class Manufacturing – Richard J Schonerger – American
Society Quality
148
MAINTENANCE MANAGEMENT
MODULE 1 (8 Hours)
Importance of maintenance – objectives of maintenance – structure of the
plant – reasons for and nature of maintenance – production – maintenance
systems
MODULE 2 (9 Hours)
Types of maintenance – maintenance systems – planned and unplanned
maintenance – breakdown maintenance – corrective maintenance –
opportunistic maintenance – routine maintenance – preventive maintenance –
predictive maintenance – condition based maintenance systems – design-out
maintenance – selection of maintenance systems
MODULE 3 (4 Hours)
Maintenance planning and scheduling – establishing a maintenance plan –
items to be maintained
MODULE 4 (5 Hours)
safety precautions – characteristics of items to be maintained – classification
of items – maintenance procedure – guidelines for matching procedures to
items – universal maintenance procedure – establishing a new maintenance
schedule
MODULE 5 (7 Hours)
Maintenance organization – resource characteristics – resources structure –
maintenance control – administrative structure – training of maintenance
personnel
MODULE 6 (7 Hours)
System operations and documentation – documenting maintenance
operations – record keeping – data collection and analysis – failure statistics
– planning and scheduling plant shutdowns
MODULE 7 (8 Hours)
Depreciation & Machine Life, Replacement policies, spares and types of
spares, spares planning, maintenance control, network techniques in
maintenance activities, evaluation of maintenance performance.
MODULE 8 (8 Hours)
Total productive maintenance – development and scope – basic systems of
TPM – procedures and steps – productivity circles – TPM as a part of TQM –
benefits of TPM
RECOMMENDED BOOK:
1. Maintenance Planning And Control – Anthony Kelly – East West
Press Pvt. Ltd
149
PRODUCTIVITY TECHNIQUES

MODULE 1 (7 Hours)
Productivity – definition – concepts – importance of productivity circles
MODULE 2 (4 Hours)
Measures of productivity – qualitative and quantitative measures – three
basic types of productivity – partial – total factor – total productivity –
productivity indices – methods of recording data
MODULE 3 (5 Hours)
man power planning – productivity measurement at national and international
levels – measures of productivity in different organizations like
manufacturing and services and R & D etc.,
MODULE 3 (7 Hours)
Managing productivity – misconceptions about productivity management –
cultural factors – human factors – automation and productivity – economics
of productivity
MODULE 4 (9 Hours)
Factors affecting productivity – physical environment – technology –
materials – machine – layout – lighting – temperature – ventilation –
employment – job performance – motivation – employee ability – aptitude –
personality – experience – training – interest – education – intelligence –
variables affecting productivity – internal and external to the company
MODULE 5 (8 Hours)
Productivity improvement – barriers to productivity improvement –
productivity improvement techniques – employee based – material based –
task based – product based – technology based – incentives to increase
productivity – effective team working – performance review and appraise
techniques
MODULE 6 (8 Hours)
Pit falls in productivity improvement – required organizational change for
productivity improvement – top management role – crisis management –
concepts – crisis management and productivity
150
MODULE 7 (8 Hours)
Time management – key to productivity improvement – time management at
personal and organizational levels – scheduling works – time saving
techniques – tips – using technology for saving time.
RECOMMENDED BOOKS:
1. Bhinde B T-Basic Productivity Techniques in Manufacturing
Management”- B T Bhinde Publishers.
2. Christian H Godefroy and Jahn Clark-“ The complete Time
Management Syste,”-Judy (iatkus Ltd. Publishers , UK)
REFERENCE BOOKS:
1. Iwao Kobayashi – “Keys to work place improvement” - Productivity
press India Ltd.
2. Lawrence Aft – “Productivity Measurement and Improvement” –
Prentice Hall
3. Robert Schaffer – “Managing Productivity” – Jaico Publishing
House
4. Sawhney S C – “Productivity Management” - TMH, Delhi
151
INTERNATIONAL BUSINESS AREA
INTERNATIONAL HUMAN RESOURCE MANAGEMENT
Sub Code: 08MBAIB465/08MBAHR445 IA Marks: 50

MODULE 1 (8 Hours)
Introduction to IHRM Definition, reasons for going global, Approaches to
IHRM, Difference between IHRM and Domestic HRM, Reasons for
emergence of IHRM, Models of IHRM-Matching model, Harvard Model,
Contextual Model, 5P Model European Model, Models of SHRM in
Multinational Companies, Internationalization of HRM: Socio-cultural
context, Organizational dynamics and IHRM: Role of culture in International
HRM, Culture and employee management issues, Organizational Processes
in IHRM, Linking HR to International expansion strategies, The Challenges
of International Human Resource Management
MODULE 2 (6 Hours)
Strategies for International Growth: Exploiting global integration-The
logic of global integration, differentiation, Mastering expatriation, beyond the
traditional expatriate model, the limits of global integration
Becoming locally responsive: The roots of responsiveness, understanding
diversity, responding to diversity, the challenges of localization
Managing alliances and joint ventures- meaning, need, different kinds of
alliances, planning and negotiating alliances, implementing alliances,
supporting alliance learning, the evolving role of alliances
MODULE 3 (8 Hours)
Recruitment, Selection and staffing in International context: International
Managers- parent country nationals, third country nationals, host country
nationals, advantages and disadvantages of different selection methods,
different approaches to multinational staffing decisions, recruitment methods-
using head-hunters, cross-national advertising, e-recruitment; Selection
criteria and techniques, use of selection tests, interviews for international
selection, international staffing issues.
MODULE 4 (6 Hours)
Performance Management: A conceptual background, Constraints in goal
attainment, performance management cycle, models, performance and
appraisal in IHRM appraisal of expatriate, third and host country employees,
issues and challenges in international performance management, country-
specific performance management practices.
152
MODULE 5 (7 Hours)
Training and development in international context: Context Backdrop of
international training, Current scenario in international training and
development, training & development of international staff, types of
expatriate training, HCN training, Career Development, repatriate training,
developing international staff and multinational teams, knowledge transfer in
multinational companies.
MODULE 6 (8 Hours)
International Compensation: Forms of compensation and factors that
influence compensation policy, key components of international
compensation, Approaches to international compensation, compensation
practices across the countries, social security systems across the countries,
global compensation: emerging issues.
MODULE 7 (5 Hours)
International Labour Relations: Key issues, response of labour unions to
MNCs
MODULE 8 (8 Hours)
HRM practices in different countries- Japan, USA, UK, Turkey, Middle
East, India and China.
RECOMMENDED BOOKS:
1. The Global Challenge- framework for international human resource
management, Evans, Pucik, Barsoux, Tata McGraw-Hill Irwin.
2. International Human Resource Management-Peter J Dowling,
Denice E Welch, Cengage Learning
REFERENCE BOOKS:
1. International Human Resource Management - Monir H Tayeb –
Oxford University Press - 2005.
2. International Human Resource Management - Hugh Scullion,
Margarel Linehan - Palgrave McMillan, 2005.
3. International HRM, Anne Wit Harzing & Joris Van, Ruysse Veldt,
Sage Publication
4. International HRM, Hugh SculIion, Margaret Linehan, Pal grave,
2004
153
Sub Code: 08MBAIB466/ IA Marks: 50

08MBAFM426/
08MBABF476
MODULE 1 (4 Hours)
MODULE 2 (4 Hours)
MODULE 3 (10 Hours)

Swift Mechanism.
MODULE 4 (10 Hours)

MODULE 5 (8 Hours)
MODULE 6 (8 Hours)
154
MODULE 7 (4 Hours)
MODULE 8 (8 Hours)
RECOMMENDED BOOKS:
McGraw Hill), 4/e
2004
REFERENCE BOOKS:
1/e
Management --- (Biztantra Wiley Dreamtech, 2005)
155
GLOBAL STRATEGIC MANAGEMENT

MODULE 1 (6 Hours)
Introduction to Globalization
Global development and trends: A management perspective, cultural
awareness and implications, cross-cultural management, global strategic
skills, team-building skills, organization skills, communication skills, culture,
cultural dimension, cross cultural research findings, cross cultural transitions,
the global manager
MODULE 2 (7 Hours)
Managing a Global Environment
Assessing the political, economic, legal and technological environment –
global business environment – trading blocks, information technology, work
force diversity, the global managers role, political environment – political
risk and its assessment, managing political risk and economic risk, legal and
regulatory environment, regulation of trade and investment, technological
environment and global shifts in production - E business, telecommunication,
outsourcing and off shoring, ethics and social responsibility around the
world, corporate social responsibility.
MODULE 3 (7 Hours)
The cultural context of global management
Meaning and dimensions of culture, understanding the role of culture, culture
and its effects on organization, managing across cultures, organizational
cultures and diversity, communicating across cultures, cross cultural
negotiation and decision making.
MODULE 4 (8 Hours)
International strategic management
Strategic planning - formulating strategy, international functional strategies,
managing political risk and negotiations, organizing international operations
– organizational structure, decision making and control systems
MODULE 5 (6 Hours)
Implementation of strategy
Strategy implementation, management of change, organizational culture and
strategy implementation, leadership and strategy implementation
156
MODULE 6 (7 Hours)
Global Organizational Behaviour & Human Resource Management
Motivation across cultures, Leadership across cultures, Human Resource
selection and repatriation, training for global operations, labour relations and
industrial democracy, strategic management of international labour relations.
MODULE 7 (8 Hours)
Developing a Global Management Cadre
Preparation, adaptation and repatriation, global management teams, the role
of women in international management, global multiculturism, managing
diversity, working within local labour relations systems
MODULE 8 (7 Hours)
The challenges in Global Management
Developing co-ordination and control – The organizational challenge,
creating and leveraging knowledge – The world wide learning challenge,
managing across boundaries: the collaborative challenge, building multi
dimensional capabilities: the management challenge, preparing for the future,
evolution of the transnational corporations.
RECOMMENDED BOOKS:
1. Helen Deresky – International Management – PHI, 2007.
2. Phillipe Lessere – Global Strategic Management –Macmillan, 2007
REFERENCE BOOKS:
1. Richard Mead – International Management – Cross cultural
dimensions –Blackwell Publishers.
2. R N Sanyali – International Management – A Strategic Perspective
– PHI
3. Seth – Global Management Solutions – Thomson Learning, 2007.
4. Stewart R Clegg – Global Management – Sage Publications, 2006
157
INTERNATIONAL MARKETING MANAGEMENT
Sub Code: 08MBAIB468/08MBAMM418 IA Marks: 50

MODULE 1 (7 Hours)
Framework of international marketing:
Definition – scope and challenges – difference between international
marketing and domestic marketing – the dynamic environment of
international trade – transition from domestic to international markets –
orientation of management and companies
Global e-marketing: The Death of Distance, communications, Targeting the
individual customers, relationship marketing, interactivity, Speed to market,
living in an age of technical discontinuities, new technologies change the
rules of competition, components of the electronic value chain.
MODULE 2 (8 Hours)
Developing a global vision through marketing research:
Breadth and scope of international marketing research – problems in
availability and use of secondary data – problems in gathering primary data –
multicultural research – a special problem – research on internet – a new
opportunity – estimating market demand – problems in analyzing and
interpreting research information – responsibility for conducting marketing
research – communicating with decision makers. Identifying foreign markets
– classification based on demand – based on the stage of development – other
bases for division of world markets
Social and Cultural Environment: Basic aspects of society and culture,
Approaches to cultural factors, Impact of Social and Cultural Environment on
Marketing Industrial and Consumer Products
MODULE 3 (7 Hours)
Global marketing management – planning and organization:
Global perspective – global gateways – global marketing management – an
old debate and a new view – planning for global markets – alternative market
entry strategies – organizing for global competition
Products for consumers in global markets – product development – product
adaptation – product standardization – marketing of services – green
marketing and product development
MODULE 4 (6 Hours)
Products and services for consumers:
Quality – products and culture – analyzing product components for
adaptation– marketing consumer services globally – brands in international
markets
158
Products and services for businesses
Demand in global business to business markets – quality and global standards
– business services – trade shows' crucial part of business to business
marketing – relationship markets in business to business context
MODULE 5 (8 Hours)
Licensing, Strategic Alliances, FDI:
Introduction, Licensing, Strategic Alliances, Manufacturing Subsidiaries,
Entry Modes and Marketing Control, Optimal Entry Strategies.
Global Distribution
Introduction, Distribution as Competitive advantage, Rationalizing Local
Channels, Wholesaling, Retailing, Global Logistics, Parallel Distribution,
Global Channel Design
International retailing
International expansion of retailers – international retailing defined – retail
format – variations in different markets – general merchandise: retailing –
issues in international retailing
MODULE 6 (7 Hours)
Pricing decisions:
Global Pricing Framework, Pricing Basics, Marginal Cost Pricing and its
importance, Transfer Pricing, Counter trade, Systems Pricing, Pricing and
Positioning, price quotation – INCO terms – preparation of quotations.
Promotion Decisions
Promotions – international advertising – sales promotion in international
markets – international advertising – direct mailing – personal selling –
exhibition – generic promotions in international marketing
MODULE 7 (6 Hours)
Recent trends in India's foreign trade:
Institutional infrastructure for exports promotions in India – India's trade
policy – exports assistance – exports documentation and procedures
including different stages of documentation
Globalization in India, Opportunities, Constraints and Initiatives
India - A Hub for Globalization, Globalization in India - Post Liberalization,
India’s Strnegths, Strategies for Sustainable Competitive Advantage,
Potential for Made in India, Major Globalization Initiatives from Indian
Companies, WTO Regulations and their implications for India, Undesirable
effects of globalization, Government Initiatives needed to foster globalization
MODULE 8 (2 Hours)
The future of global marketing: Six major changes in global marketing
Case studies (5 Hours)
159
RECOMMENDED BOOKS:
1. International Marketing – Cateora, Graham – TMH 12/E, 2005
2. Global Marketing Management – Warren Keegan – Pearson / PHI,
7/e
REFERENCE BOOKS:
1. International Marketing: Analysis And Strategy - Sak Onkvisit,
Johnshaw – Biztantra, 4/e
2. International Marketing – Varshney, Bhattacharya – S Chand
3. International Marketing – Francis Cherunillam – HPH, 7/e, 2004
4. International Marketing – Michael Czinkota, Illka A Ronkainen –
Thomson, 8/e,
RECOMMENDED BOOKS FOR CASE STUDIES:

1. International marketing -Analysis and strategy -Sak Onkvisit and
John J. Shaw, 1/e, Biztantra
2. International Marketting- Rajagopal/ Vikas publications/1e
160
BANKING AND FINANCE AREA
TREASURY AND RISK MANAGEMENT

MODULE 1 (4 Hours)
Introduction to treasury management – Objectives – Concept – Functions of
integrated treasury – Process of Globalization – Evolving role of Treasury as
profit centre - Organization of treasury
MODULE 2 (8 Hours)
Treasury products – Short term funds and investment management –
Financial marketing – Money market – Capital market – Call money –
Government securities – REPOs – Certificate of deposits – Rediscounting
bills - Commercial papers – Foreign Exchange Markets & treasury – Linkage
of domestic operations with foreign operations.
MODULE 3 (8 Hours)
Liquidity planning and managing cash assets – Measurement of liquidity –
Objectives of cash management - Reserve with Central banks - Managing
float – Managing correspondent balances – Liquidity planning – Traditional
liquidity measures
MODULE 4 (4 Hours)
Risk Management: Introduction – Definition of risk and risk management –
Risk management process – Risk identification, measurement, monitoring
and control – Types of risks – Business risk - Credit risk - Market risk -
Earning risk - Liquidity risk - Operational risk - Control risk - Capital.
MODULE 5 (12 Hours)

Interest rate risk and management – Factors influencing interest rates –
Theories on interest rates – Liquidity Adjustment Facility (LAF) – Fixed
income securities – pricing – Valuation - Yield on fixed income securities –
Bond theorems – Interest rate risk – Duration and immunization – Bond
Portfolio Management.
MODULE 6 (4 Hours)
Measuring interest rate risk with Gap and earning sensitivity – Duration GAP
analysis – Simulation technique.
161
MODULE 7 (8 Hours)
Financial futures – Forwards - FRA and interest rate swaps – Cross currency
swaps – Options – Caps - Floors and Complex swaps for managing interest
rate risk – Foreign Exchange risk management using derivatives.
MODULE 8 (8 Hours)
Credit risk – Management in banks – Credit risk rating – Credit rate portfolio
management – Asset liability management in banks – Asset liability
management – Bank Balance Sheet – Components of assets/ liabilities and
their management – ALM implementation – RBI guidelines.
RECOMMENDED BOOKS:
1. IIBF. “Risk Management” Macmillan, New Delhi.
2. Bhaskaran, R. “An Introduction to Fund and Investment
Management in Banks” Bankers Institute of Rural development,
Lucknow.
REFERENCE BOOKS:
1. IIBF, “Bank Financial Management”
2. Bagchi, S.K. “Credit Risk Management.” Jaico Publishing House,
Mumbai.
3. Rose, Peter. “Commercial Bank Management” 5th Edition, Texas A
& M University College Station.
4. Chance. “Introduction to Derivatives & Risk Management”
Thomson Learning, New Delhi.
162

08MBAIB466/
08MBAFM426
MODULE 1 (4 Hours)
MODULE 2 (4 Hours)
MODULE 3 (10 Hours)

Swift Mechanism.
MODULE 4 (10 Hours)

MODULE 5 (8 Hours)
MODULE 6 (8 Hours)
163
MODULE 7 (4 Hours)
MODULE 8 (8 Hours)
RECOMMENDED BOOKS:
McGraw Hill), 4/e
2004
REFERENCE BOOKS:
1/e
Management --- (Biztantra Wiley Dreamtech, 2005)
164
LEGAL ASPECTS OF BANKING & INSURANCE

MODULE 1 (9 Hours)
Legal framework of regulation of banks – Control over organization of banks
– Regulation of banking business- Returns- Inspection and winding up –
Banking Regulation Act,1949 - RBI Act, 1934.
MODULE 2 (9 Hours)
Legal aspects of banking operations – Responsibility of paying banker-
Collecting banker - Indemnities- Bank Guarantees- Letters of Credit – Bill
Finance
MODULE 3 (7 Hours)
Law relating to securities and modes of charging – Types of borrowers –
Types of credit facilities – Secured & unsecured loans – Registration and
satisfaction of charges
MODULE 4 (10 Hours)

SARFAESI Act, 2002: Introduction – Securitization of financial assets –
Enforcement of security interest – Banking Ombudsman Scheme, 2002-
Procedure for redressal of grievances – Arbitration procedure- Conciliation
MODULE 5 (5 Hours)
Recovery of assets due to Banks and FIs Act,1993- Tribunal and appellate
tribunals – Provisions and procedure of tribunals – Bankers Book Evidence
Act 1891 – Consumer Protection Act, 1986
MODULE 6 (5 Hours)
Insurance Contract Analysis – Claims Negotiation – Understanding contracts
structure – Standard contract provisions of Life Insurance
MODULE 7 (6 Hours)
Legal aspects of Insurance Act 1938 – Indian contract Act 1872 – Consumer
Protection Act, 1986 – Insurance Ombudsman – Contract of agency - Re-
Insurance and Double-Insurance
MODULE 8 (5 Hours)
Insurance Documents – Insurance forms –Proposal forms – Cover Notes –
Certificate of Insurance – Policy Forms – Endorsements – Other Documents
165
RECOMMENDED BOOKS:
1. IIBF. “Principles of Banking” Macmillan, New Delhi.
2. IIBF, “Legal Aspects of Banking Operations” Macmillan, New
Delhi.
REFERENCE BOOKS:
1. Srivastava P. K. “Banking Theory& Practice” Himalaya publishing
House, Mumbai.
2. Natarajan and Gorden. “Banking Theory Law and Practice”
166
STRATEGIC CREDIT MANAGEMENT

MODULE 1 (8 Hours)
Credit management in banks-Screening of applications-Appraisal of credit-
Sanction limit- Post sanction compliance – Monitoring supervision –Review-
Government policies for credit extension- Credit institutions- Principles of
good lending- Borrower study and bankers opinion- Credit policy by banks-
Government regulation of credit -Prudential norms.
MODULE 2 (8 Hours)
Over view of credit policy and loan characteristics-The credit process –
Characteristics of different types of loans- Evaluating commercial loan
requests – Financial statement analysis-Cash flow analysis- Projections-
Management of the firm and other factors –Feasibility study – Fundamental
credit issues - Credit analysis-Different types of borrowers – Balance sheet
analysis for lending – Forms of advances secured and unsecured advances-
Short term and long term advances.
MODULE 3 (5 Hours)
Evaluating consumer loans – Types- Credit analysis of consumer loans-
Risk–return analysis of consumer loans- Customer profitability analysis and
loan pricing- Fixed Vs floating rates
MODULE 4 (6 Hours)
Loan and advances against pledge- Hypothecation- Mortgage – Lien-
Advances against goods- Document to title to goods – Life insurance policies
– Stock exchange securities-Fixed deposit receipts –Book debts- Supply
bills- Real estates – Advance against collateral securities
MODULE 5 (7 Hours)
Agricultural finances and Retail lending- Crop loans- Crop insurance
schemes- Dairy- Sericulture- Poultry- Animal husbandry – Horticulture –
Gobar gas – Kissan credit cards – NABARD initiatives – Lead bank schemes
– Retail banking advances – Concept – Retail banking products – Consumer
credit financing
MODULE 6 (8 Hours)
Financing to small scale industries and large scale industries- Term lending-
Syndicated loan system- Role of development banks in industrial finance-
Working capital finances- Turnover method – Modified version of MPBF –
Cash budget approach- Long term finance-Project financing –Industrial
sickness and BIFR.
167
MODULE 7 (5 Hours)
Import and export credit- ECGC- EXIM Bank – Venture capital financing –
Documentation for credit extension – Charge creation – Law of limitation
MODULE 8 (9 Hours)
NPA management – Introduction- Identification of NPA’s- CC-OD-Term
loans-Bills purchased-Other accounts-Asset classification- Prudential norms-
Capital adequacy – International Banking Regulation-Basel II – asset
classification provisioning – effect of NPA on profitability - Assessment
procedure- Pre-sanction appraisal – Post sanction supervision- Monitoring
systems for existing and likely NPA’s-Rehabilitation of sick NP units –
Recovery of NPA’s- Compromise and negotiated settlements- Securitization
of Debts-Credit derivatives - Credit portfolio management (concentration
risks)
RECOMMENDED BOOKS:
1. W. Koch Scott, Timothy. “Bank Management” Thomson Learning,
New Delhi.
2. Shekar and Shekar “Banking Theory and Practice” Vikas Publishing
House, New Delhi.
REFERENCE BOOKS:
1. Vishwanathan R. “Industrial Finance” Macmillan, New Delhi.
2. IIBF, “Risk Management” Macmillan, New Delhi.
3. Prasad K, Nirmala and Chandradas. “Banking and Financial
System”
4. Himalaya Publishing House, Mimbai. Cade, Eddic. “Managing
Banking Risks” Woodhead Publishers, England
168

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VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELGAUM

SCHEME OF TEACHING AND EXAMINATION FOR MBA

Teaching hours/week Marks For

Teaching hours/week Marks For

Teaching hours/week Marks For

MARKETING AREA FINANCE AREA INFORMATION SYSTEM AREA HUMAN

Teaching hours/week Marks For

Sub Subject P Sub Subject P Sub Subject P Sub Subject P

MANAGEMENT & BEHAVIOURAL PROCESSES

Sub Code: 08MBA11 IA Marks: 50

(NOTE: Proportionate weightage - based on number of hours allotted -

Sub Code: 08MBA12 IA Marks: 50

Sub Code: 08MBA13 IA Marks: 50

Problems on calculation on trend and seasonal variation only.

MODULE 8 (10 Hours)

Problems on one way annova only.

NOTE: THE QUESTION PAPER SHALL CONSIST OF THEORY &

Sub Code: 08MBA14 IA Marks: 50

MODULE 3 (12 Hours)

MODULE 7 (10 Hours)

Sub Code: 08MBA15 IA Marks: 50

Subject Code: 08MBA16 IA Marks: 50

Targeting: Basis for identifying target customers, Target Market Strategies,

Packaging / Labeling: Packaging as a marketing tool, requirement of good

Direct Marketing: Meaning, Features, Functions, Merits/Demerits, Role of

Case studies in Indian context only (4 Hours)

Sub Code: 08MBA17 IA Marks: 50

QUANTITATIVE TECHNIQUES FOR MANAGEMENT

Sub Code: 08MBA21 IA Marks: 50

Sub Code: 08MBA22 IA Marks: 50

Sub Code: 08MBA23 IA Marks: 50

MODULE 2 (10 Hours)

MODULE 4 (12 Hours)

Sub Code: 08MBA24 IA Marks: 50

MODULE 1 (12 Hours)

Sub Code: 08MBA25 IA Marks: 50

MODULE 6 (13 Hours)

Sub Code: 08MBA26 IA Marks: 50

Sub Code: 08MBA27 IA Marks: 50

MODULE 2 (10 Hours)

Sub Code: 08MBA31 IA Marks: 50

Sub Code: 08MBA32 IA Marks: 50

Sub Code: 08MBA33 IA Marks: 50

Facility layout planning. Layout and its objectives for manufacturing

Note: The module will cover theory focusing on safety, psychological

Numerical problems on location selection

Sub Code: 08MBAMM311 IA Marks: 50

Case studies in Indian context only (4 Hours)

Sub Code: 08MBAMM312 IA Marks: 50

PART – A: SALES MANAGEMENT

RECOMMENDED BOOKS FOR SALES MANAGEMENT:

REFERENCE BOOKS FOR SALES MANAGEMENT:

Case studies in Indian context only (5 Hours)

RECOMMENDED BOOKS FOR RETAIL MANAGEMENT:

REFERENCE BOOKS FOR RETAIL MANAGEMENT:

Subject Code: 08MBAMM313 IA Marks: 50

C) Persuasive Communication (1 Hour)

B) Culture and Subculture - Major Focus on Indian Perspective