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    Final KPI Target Revision

    Uploaded by

    Indrajeet Singh
    This document outlines key performance indicators (KPIs) for a mobile network across various categories like availability, voice quality, data quality, and customer satisfaction. It provides target values for 35 KPIs measuring metrics such as network availability, call setup success rates, data throughput speeds, complaint resolution timelines, and more. The document also notes new KPIs defined by TRAI and that the mobile service vendor will support reporting on these KPIs without additional reward/penalty terms.

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    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd

    Final KPI Target Revision

    Uploaded by

    Indrajeet Singh
    200 views1 page
    This document outlines key performance indicators (KPIs) for a mobile network across various categories like availability, voice quality, data quality, and customer satisfaction. It provides target values for 35 KPIs measuring metrics such as network availability, call setup success rates, data throughput speeds, complaint resolution timelines, and more. The document also notes new KPIs defined by TRAI and that the mobile service vendor will support reporting on these KPIs without additional reward/penalty terms.

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    Final KPI Target Revision

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    This document outlines key performance indicators (KPIs) for a mobile network across various categories like availability, voice quality, data quality, and customer satisfaction. It provides target values for 35 KPIs measuring metrics such as network availability, call setup success rates, data throughput speeds, complaint resolution timelines, and more. The document also notes new KPIs defined by TRAI and that the mobile service vendor will support reporting on these KPIs without additional reward/penalty terms.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    200 views1 page

    Final KPI Target Revision

    Uploaded by

    Indrajeet Singh
    This document outlines key performance indicators (KPIs) for a mobile network across various categories like availability, voice quality, data quality, and customer satisfaction. It provides target values for 35 KPIs measuring metrics such as network availability, call setup success rates, data throughput speeds, complaint resolution timelines, and more. The document also notes new KPIs defined by TRAI and that the mobile service vendor will support reporting on these KPIs without additional reward/penalty terms.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    of 1

    S.

    NO

    1
    2
    3

    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17

    18
    19
    20
    21
    22
    23
    24
    25
    26
    27

    28
    29
    30
    31
    32

    Revised Value

    PARAMETER
    AVAILABILITY
    Network Availability (24 Hours)
    Network Availability (Core) (%)
    Network Availability (Radio) (%)
    Network Availability (DATA Core) (%)
    VOICE KPIs
    Core Network Accessibility
    Call Completion Ratio (24 Hrs) (%)
    Paging Success Rate (24 Hrs) (%)
    Answer to Seizure Ratio (24 Hrs) (%)
    Radio Network Accessibility (NBH)
    Call Setup Success Rate (%)
    Blocking user perceived (%)
    Cell Wise Accessibility (BBH)
    Call Setup Success rate (95%) (%)
    Network Wide Retainability (NBH)
    Call Drop Rate (%)
    Soft + Softer Handoff Ratio (%)
    Soft + Softer Handoff Success Rate (%)
    Hard Handoff Success Rate (%)
    Cell Wise Retainability (BBH)
    Call Drop (Target <=2.% ) (%)
    Handoff Success Rate (Target >=90%) (%)
    Voice Quality (24 Hrs)
    FER (Reverse) (Target < 3 % for each cell)
    FER (Forward) (Target < 3 % for each cell)
    DATA KPIs
    DATA Network Accessibility
    PPP Activation Success Rate (%)
    DATA Network Retainability (PDBH)
    PDC Drop (%)
    EVDO Block Rate (%)
    CDMA: 1X DATA Quality (PDBH)
    Round Trip Time (ms)
    Average Reverse Link throughput (kbps)
    Average Forward Link throughput (kbps)
    EVDO DATA Quality (PDBH)
    Round Trip Time (ms)
    Average Reverse Link throughput (kbps)
    Average Forward Link throughput (kbps)
    CUSTOMER SATISFACTION INDEX
    % of Complaints resolved within SLA

    Previous target

    KPI Weightage
    6.25
    10
    3.75

    ELL
    99.99
    98.00
    99.00

    PL
    99.999
    99.5
    99.99

    RL
    100
    99.99
    100

    EUL Target
    100.00 100.00
    100.00 99.70
    100.00 100.00

    2
    2
    2

    92.00
    85.00
    25.00

    95
    90
    33

    99.8
    95
    45

    100.00
    100.00
    45.00

    99.00
    93.00
    40.00

    98.00
    95.00
    35.00

    3
    3

    92.00
    1.50

    95
    1

    99.5
    0.2

    99.99
    0.10

    99.00
    0.20

    99.00

    80.00

    85

    99.5

    99.50

    99.00

    90.00

    3
    2
    3
    1

    1.50
    50.00
    95.00
    80.00

    1.25
    45
    97
    85

    0.4
    40
    99.7
    91

    0.10
    10.00
    99.99
    99.99

    0.50
    50.00
    99.00
    90.00

    0.50
    30.00
    99.00
    90.00

    2
    2

    80.00
    85.00

    85
    90

    95
    99.8

    99.00
    99.99

    94.00
    99.00

    98.00

    1.5
    1.5

    85.00
    85.00

    90
    90

    99.9
    99.9

    99.99
    99.99

    99.00
    99.00

    97.00
    97.00

    88.00

    93

    99.6

    99.99

    99.00

    97.00

    4
    4

    8.00
    1.50

    5
    1

    0.8
    0.2

    0.10
    0.10

    1.00
    0.20

    2.00
    0.30

    500
    18
    40

    400
    25
    60

    275
    115
    125

    50
    150
    150

    300
    120
    130

    200.00
    50.00
    100.00

    2
    2
    6

    400
    100
    500

    250
    300
    600

    65
    500
    1325

    25
    1000
    1500

    85
    600
    1300

    125.00
    600.00
    1000.00

    90

    90

    100

    100.00

    New TRAI KPIS


    BTSs Accumulated downtime (not available for
    service) (%age)- 24 hrs

    Call Set-up Success Rate (within licensee's own


    network) - NBH
    Paging Chl. Congestion (%age) -NBH
    Worst affected cells having more than 3% TCH drop
    (call drop) rate - Cell BBH

    33

    %age of connection with good voice quality- NBH

    34

    Point of Interconnection (POI) Congestion (No. of


    POIs not meeting the benchmark) - NBH

    35

    RF spillage reporting - Quarterly

    100.00

    Worst affected BTSs due to downtime (%age)- 24 Hrs

    2
    MSV to maintain the TRAI KPIs target
    Values. However separate
    Reward/Penalty will not be applicable
    to these KPIs (From SL NO-28 to 35).
    MSV will support in preparation of the
    monthly TRAI report.

    95
    1
    3
    95
    0.5

    One time joint visit/DT will be carried


    out in the cells along the international
    boundary.

    0.3

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