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    Questionaire

    Uploaded by

    Saurabh Maheshwari
    The document appears to be a customer survey for Averon Infotech, a recruitment services company. It contains 14 multiple choice questions about the customer's satisfaction with Averon Infotech's services over time, quality of candidates, communication, pricing compared to competitors, and customer relations. The survey also has an open-ended question for suggestions to improve customer relationship management activities.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Questionaire

    Uploaded by

    Saurabh Maheshwari
    126 views3 pages
    The document appears to be a customer survey for Averon Infotech, a recruitment services company. It contains 14 multiple choice questions about the customer's satisfaction with Averon Infotech's services over time, quality of candidates, communication, pricing compared to competitors, and customer relations. The survey also has an open-ended question for suggestions to improve customer relationship management activities.

    Original Description:

    Questionaire for CRM in manpower consultancy

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    © Attribution Non-Commercial (BY-NC)

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    The document appears to be a customer survey for Averon Infotech, a recruitment services company. It contains 14 multiple choice questions about the customer's satisfaction with Averon Infotech's services over time, quality of candidates, communication, pricing compared to competitors, and customer relations. The survey also has an open-ended question for suggestions to improve customer relationship management activities.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    126 views3 pages

    Questionaire

    Uploaded by

    Saurabh Maheshwari
    The document appears to be a customer survey for Averon Infotech, a recruitment services company. It contains 14 multiple choice questions about the customer's satisfaction with Averon Infotech's services over time, quality of candidates, communication, pricing compared to competitors, and customer relations. The survey also has an open-ended question for suggestions to improve customer relationship management activities.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    CUSTOMER SURVEY Name Organization Designation Address Contact No.

    : : : : : ______________________________________ ______________________________________ ______________________________________ ______________________________________ ______________________________________

    Q1. a. c. Q2.

    From how many years you are using services offered by Averon Infotech ? 0-2 Years More than 4 Years Rate your overall satisfaction with the recruitment services offered by Manpower Consultant: b. 2-4 Years

    a. c. Q3.

    Highly Satisfied Some what satisfied

    b. d.

    Satisfied Highly dissatisfied

    Rate your satisfaction with the quality of applicants Averon Infotech is

    offering: a. c. e. Q4. a. c. e. Extremely satisfied Moderately satisfied Not at all satisfied Do they entertain queries in a proper manner ? Always About half the time Never b. d. Usually Seldom b. d. Very satisfied Slightly satisfied

    Q5. a. c. e. Q6. a. c. e. Q7. a. c. e. Q8. a. c. e. Q9. a. c. e. Q10. a. c.

    How do you rate the process of filtering candidates? Very good Barely acceptable Very poor Rate your satisfaction with the range of services: Extremely satisfied Moderately satisfied Not at all satisfied Do they provide full information of the candidates at the time of recruitment? Always About half the time Never Do you agree that their charges are nominal as compared to other competitors? Strongly agree Dont know Strongly disagree Do they provide any discount on bulk recruitment? Always Occasionally Very rarely b. d. f. Very frequently Rarely Never b. d. Agree Disagree b. d. Usually Seldom b. d. Very satisfied Slightly satisfied b. d. Good Poor

    Do they give certain attractive offers? Always Occasionally b. d. Very frequently Rarely

    e. Q11.

    Very rarely

    f.

    Never

    Does the consultancy inform you about the new services / changes in the services on time?

    a. c. e. Q12.

    Always About half the time Never

    b. d.

    Usually Seldom

    Do you think the Averon Infotech identify and resolve problems of the associated companies?

    a. c. e. Q13.

    Always About half the time Never

    b. d.

    Usually Seldom

    Do you think Averon Infotech is maintaining good customer relations through

    its services? a. c. e. Q14. Strongly agree Dont know Strongly disagree Give some suggestive measures to improve CRM activities in your b. d. Agree Disagree

    organization ? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

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