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    Customer Satisfaction Questionnaire

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    hka90
    The document is a customer satisfaction questionnaire from a company called Captec that asks customers to rate their satisfaction with various aspects of Captec's customer service and products on a scale of 1 to 4. It requests feedback on Captec's responsiveness, professionalism, technical support, product quality, delivery, competitiveness, quality management, and overall performance. It also includes open-ended questions about what customers like and dislike about Captec's products and services, what they could buy from Captec but choose to purchase elsewhere, how well Captec understands their business needs, and what Captec could do to satisfy them even more.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Customer Satisfaction Questionnaire

    Uploaded by

    hka90
    2K views2 pages
    The document is a customer satisfaction questionnaire from a company called Captec that asks customers to rate their satisfaction with various aspects of Captec's customer service and products on a scale of 1 to 4. It requests feedback on Captec's responsiveness, professionalism, technical support, product quality, delivery, competitiveness, quality management, and overall performance. It also includes open-ended questions about what customers like and dislike about Captec's products and services, what they could buy from Captec but choose to purchase elsewhere, how well Captec understands their business needs, and what Captec could do to satisfy them even more.

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    customer satisfaction with captec

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    The document is a customer satisfaction questionnaire from a company called Captec that asks customers to rate their satisfaction with various aspects of Captec's customer service and products on a scale of 1 to 4. It requests feedback on Captec's responsiveness, professionalism, technical support, product quality, delivery, competitiveness, quality management, and overall performance. It also includes open-ended questions about what customers like and dislike about Captec's products and services, what they could buy from Captec but choose to purchase elsewhere, how well Captec understands their business needs, and what Captec could do to satisfy them even more.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views2 pages

    Customer Satisfaction Questionnaire

    Uploaded by

    hka90
    The document is a customer satisfaction questionnaire from a company called Captec that asks customers to rate their satisfaction with various aspects of Captec's customer service and products on a scale of 1 to 4. It requests feedback on Captec's responsiveness, professionalism, technical support, product quality, delivery, competitiveness, quality management, and overall performance. It also includes open-ended questions about what customers like and dislike about Captec's products and services, what they could buy from Captec but choose to purchase elsewhere, how well Captec understands their business needs, and what Captec could do to satisfy them even more.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Customer Satisfaction Questionnaire

    Customer - Company Contact


    Captec Contact Date

    We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to
    help us ensure that our standard of customer care exceeds expectations wherever possible.
    Please tick the appropriate box to indicate your degree of satisfaction.
    Where: 1 = Excellent, 2 = Good, 3 = Satisfactory, 4 = Poor

    TOPIC 1 2 3 4 Comments / Suggestions


    RESPONSIVENESS: How do you rate
    our responsiveness in dealing with you?

    PROFESSIONALISM: How do you rate


    our professionalism in dealing with you?

    TECHNICAL SUPPORT: If you received


    any technical support, how do you rate
    the technical competence of our
    engineers and their response time?
    PRODUCT QUALITY: How do you rate
    our products and services and did they
    meet your needs and expectations
    regarding quality and performance?
    DELIVERY: How do you rate our delivery
    on time performance and our commitment
    to meet your delivery expectations?

    COMPETITIVENESS: How do you rate


    the competitiveness of our products and
    do they represent best value for total cost
    of lifetime ownership?
    QUALITY: How do you rate our approach
    to quality management to ensure
    complete customer satisfaction?

    OVERALL: How do you rate Captec?

    Do you have any comments or suggestions that would help us improve our quality of customer service?

    H:\ISO_9000\Forms\Quality_Management\Customer_Satisfaction_Questionnaire_FQM.10(09.06).wpd Company Confidential


    Customer Satisfaction Questionnaire
    What do you like about our products and
    services, and how we add value to your
    business?
    Please give as many examples as you can.

    What do you dislike about our products


    and services, and how we add value to
    your business?
    Please give as many examples as you can.

    What could you buy from us but choose to


    buy from a different supplier? What are the
    factors influencing your decision?

    How thoroughly do you believe we


    understand your business and are able to
    add value to you?

    What would we need to do to satisfy your


    requirements even more?

    Do you measure our performance internally


    and how does Captec rate?

    Would you be prepared to recommend


    Captec to others?
    Would you be prepared to provide a
    statement for use in our literature?

    In the next 3-5 years how do you expect


    your business to change?
    How will we have to respond for you to
    remain a customer and grow our business
    together and what do we need to do to
    support you in this process?

    Customer Signature: ....................................................... Date: ...................................................

    H:\ISO_9000\Forms\Quality_Management\Customer_Satisfaction_Questionnaire_FQM.10(09.06).wpd Company Confidential

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