Compaq Armada 4100 and 4200

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Notice
The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
1998 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq and LTE are registered is the U. S. Patent and Trademark Office. Armada is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Maintenance and Service Guide

Compaq Armada 4100 and 4200 Families of Personal Computers
First Edition (January 1998) Documentation Part Number 234843-002 Spare Part Number 273027-002
Compaq Computer Corporation
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Contents
Preface ..........................................................................................................................xi
Symbols ........................................................................................................xi Technician Notes..........................................................................................xi Laser Safety................................................................................................ xii CDRH Regulations..................................................................................... xii Locating Additional Information............................................................... xiii
Chapter 1 Product Description

1.1 Computer Features and Models........................................................... 1-1 1.2 Models ................................................................................................. 1-2 1.3 Standard Features ................................................................................ 1-3 1.3.1 Software Fulfillment .................................................................... 1-5 1.3.2 Security Features.......................................................................... 1-5 1.3.3 Power Management...................................................................... 1-5 1.4 Options ................................................................................................ 1-6 1.4.1 System Memory Options ............................................................. 1-6 1.4.2 Display Options ........................................................................... 1-7 1.4.3 Secondary Cache.......................................................................... 1-7 1.4.4 Mobile CD Expansion Unit.......................................................... 1-7 1.4.5 Convenience Base ........................................................................ 1-7 1.4.6 Mass Storage Options .................................................................. 1-7 1.4.7 AC Adapter .................................................................................. 1-8 1.4.8 Automobile Adapter..................................................................... 1-8 1.4.9 Lithium Ion Battery Pack............................................................. 1-8 1.4.10 External Battery Charger ........................................................... 1-8 1.4.11 External Keyboards.................................................................... 1-8 1.4.12 External Monitors ...................................................................... 1-8 1.4.13 Compaq Mouse .......................................................................... 1-9 1.4.14 Trackball Pointing Device ......................................................... 1-9 1.5 External Computer Components ......................................................... 1-9 1.5.1 Front and Left Side Components ................................................. 1-9 1.5.2 Front and Right Side Components ............................................. 1-11 1.5.3 Rear Components....................................................................... 1-12 1.5.4 Bottom Components .................................................................. 1-13 1.5.5 Status Panel Lights..................................................................... 1-14 1.6 Mobile CD Expansion Unit Components......................................... 1-15 1.7 Convenience Base Connectors .......................................................... 1-17 1.8 Design Overview - Computer............................................................ 1-18 1.8.1 System Unit................................................................................ 1-18 1.8.2 System Board ............................................................................. 1-18 1.8.3 Processor Board ......................................................................... 1-19 1.8.4 Processor .................................................................................... 1-19
Contents v
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1.8.5 System Memory..........................................................................1-19 1.8.6 Cache ..........................................................................................1-19 1.8.7 Local Bus Video .........................................................................1-20
Chapter 2
2.1 Preliminary Steps ................................................................................2-2 2.2 Clearing the Power-On and Setup Passwords.....................................2-3 2.3 Power-On Self Test (POST)................................................................2-4 2.4 POST Error Messages .........................................................................2-4 2.5 Compaq Utilities .................................................................................2-7 2.5.1 Running Computer Setup ............................................................2-7 2.5.2 Running Computer Checkup (TEST) ..........................................2-8 2.5.3 View System Information (INSPECT) ......................................2-10 2.6 Diagnostic Error Codes .....................................................................2-11 2.7 Troubleshooting Without Diagnostics ..............................................2-17 2.7.1 Solving Minor Problems............................................................2-17
Chapter 3 Illustrated Parts

3.1 System Unit..........................................................................................3-2 3.2 Mass Storage Devices ..........................................................................3-6 3.3 Cables and Power Cords ......................................................................3-8 3.4 Standard and Optional Boards ...........................................................3-10 3.5 Display Assembly ..............................................................................3-12 3.6 Options ...............................................................................................3-14 3.8 Miscellaneous Parts............................................................................3-16 3.8 Shipping Boxes ..................................................................................3-18 3.9 Documentation ...................................................................................3-19
Chapter 4 Removal and Replacement Preliminaries

4.1 Electrostatic Discharge ........................................................................4-1 4.1.1 Generating Static ..........................................................................4-1 4.1.2 Preventing Electrostatic Damage to Equipment ...........................4-2 4.1.3 Removing Batteries ......................................................................4-2 4.1.4 Preventing Damage to Drives .......................................................4-3 4.1.5 Grounding Methods ......................................................................4-3 4.1.6 Grounding Workstations...............................................................4-4 4.1.7 Grounding Equipment ..................................................................4-4 4.1.8 Recommended Materials and Equipment .....................................4-5 4.2 Service Considerations.........................................................................4-6 4.2.1 Tool Requirements........................................................................4-6 4.2.2 Cables and Connectors .................................................................4-6 4.3 Serial Number ......................................................................................4-6
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Chapter 5 Removal and Replacement Procedures
5.1 Serial Number...................................................................................... 5-1 5.2 Disassembly Sequence Chart .............................................................. 5-2 5.3 Preparing the Computer for Disassembly............................................ 5-3 5.3.1 Disconnecting the AC Power and External Diskette Drive Bay ................................................................. 5-4 5.3.2 Undocking the Computer ............................................................. 5-5 5.3.3 Battery Packs.............................................................................. 5-11 5.3.4 DualBay Battery Pack and Devices .......................................... 5-13 5.3.4 Pointing Devices ........................................................................ 5-16 5.3.5 Hard Drive.................................................................................. 5-18 5.3.6 PC Card ...................................................................................... 5-19 5.4 External Computer Components ....................................................... 5-20 5.4.1 Computer Logo .......................................................................... 5-20 5.4.2 Computer Feet............................................................................ 5-21 5.4.3 Handle ........................................................................................ 5-22 5.5 CPU Base Assembly ......................................................................... 5-26 5.5.1 Memory Cover ........................................................................... 5-27 5.5.2 Memory Boards.......................................................................... 5-28 5.5.3 Lithium Real Time Clock Battery.............................................. 5-30 5.5.4 CPU Base Cover ........................................................................ 5-31 5.5.5 Processor Shield and Board ...................................................... 5-34 5.5.6 CPU Cover and Keyboard Assembly........................................ 5-36 5.6 Display Assembly.............................................................................. 5-40 5.7 Clutch Assembly Components .......................................................... 5-44 5.7.1 Clutch Cover .............................................................................. 5-44 5.7.2 Clutches...................................................................................... 5-46 5.8 System Board Components ............................................................... 5-47 5.8.1 System Board ............................................................................. 5-47 5.8.2 Ensuring ESD Protection ........................................................... 5-52 5.8.3 Heatsink and Video Chip Heatpipe........................................... 5-53 5.9 Frame Components............................................................................ 5-56 5.9.1 Upper PCMCIA Door ................................................................ 5-56 5.9.2 Lower PCMCIA Door................................................................ 5-59 5.9.3 DualBay Eject Assembly ........................................................... 5-62 5.9.5 PCMCIA Assembly .................................................................. 5-64 5.9.6 PCMCIA Ejector Buttons .......................................................... 5-67 5.9.7 Display Ground Bracket............................................................. 5-69
Chapter 6 Specifications
6.1 Computer ............................................................................................. 6-2 6.2 Displays .............................................................................................. 6-3 6.3 Hard Drives ......................................................................................... 6-6
Contents vii
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6.4 Diskette Drive ......................................................................................6-9 6.5 CD-ROM Drives ...............................................................................6-10 6.6 Battery Packs.....................................................................................6-13 6.7 Mobile CD Expansion Unit................................................................6-14 6.8 External Power Supplies ....................................................................6-15 6.9 System Interrupts ...............................................................................6-18 6.10 System DMA....................................................................................6-19 6.11 System I/O Address ........................................................................6-20 6.12 System Memory Map......................................................................6-22
Appendix A Connector Pin Assignments ...................................................................................A-1 Appendix B Power Cord Set Requirements ..............................................................................B-1
3-Conductor Power Cord Set .................................................................... B-1 General Requirements .......................................................................... B-1 Country-Specific Requirements............................................................ B-2
Index................................................................................................................................... I-1
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Preface
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Armada 4100 and 4200 Families of Personal Computers. Additional information is available in the Service Quick Reference Guide and in QuickFind. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada 4100 and 4200 Families of Personal Computers without notice.
Symbols
The following symbols and words mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or other points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances. CAUTION: To properly ventilate your system, you must provide at least 3 inches (7.62 cm) of clearance on the front and back of the computer.
WARNING: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only.
Preface
xi
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All Compaq systems, equipped with CD-ROM drives, comply with appropriate safety standard including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance.
CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the CD ROM installation guide may result in hazardous radiation exposure.
This system is classified as a CLASS 1 LASER PRODUCT. This label is located on the outside of your system. A similar label also appears on the internal CD-ROM installed in your system. LASER INFO Laser Type: Wave Length: Divergence Angle: Output Power: Polarization: Numerical Aperture: Semiconductor GaAIAs 780 +/- 35 nm 53.5 Degree +/- 1.5 Degree Less than 0.2mW or 10,869 Wm-2sr-1 Circular 0.45 +/- 0.04
Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
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Preface
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The following documentation is available to support the products:
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Quick Setup Reference Guide Introducing Microsoft Windows 95 Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Technical Reference Guide
Preface
xiii
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Chapter 1
Product Description
1.1 Computer Features and Models
The Compaq Armada 4100 and 4200 Families are mobile notebook computers with advanced modularity, processors, and video graphics. Both families provide fullfunction, Pentium-based notebook computers that allow desktop functionality and connectivity through the use of an optional Mobile CD (MCD) Expansion Unit and a convenience base. The 4100 Family provides light weight multimedia models with up to 166-MHz processors with MMx technology, 8- or 16-MB of system memory, hard drive capacity up to 2.0 GB, and primary battery power from the handle battery. The 4200 Family provides slimline models with 233- or 266-MHz processor, 32-MB of system memory, hard drive capacity up to 4-GB, and primary battery power from the modular battery pack in the DualBay. This chapter describes the features of these computer models.
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Compaq Armada 4100 Compaq Armada 4110 and 4110D Compaq Armada 4115 Compaq Armada 4120 and 4120T Compaq Armada 4125D and 4125T Compaq Armada 4130T Compaq Armada 4131T Compaq Armada 4140T Compaq Armada 4150 and 4150T Compaq Armada 4160T Compaq Armada 4160T Slimline Compaq Armada 4210T Compaq Armada 4220T
Product Description
1-1
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Figure 1-1. Compaq Armada 4100 and 4200
1.2
Models
Table 1-1 4200 Family of Personal Computers
Model Processor
233-MHz Pentium 266-MHz Pentium
The following 4200 models are available:
Display
12.1-inch CTFT 12.1-inch CTFT
Hard Drive
3.0-GB 4.0-GB
Cache
256-KB (L2) 512-KB (L2)
Memory/ Upgrade
32/96 32/96
4210T 4220T
1-2 Product Description
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The following 4100 Family models are available:
Table 1-2 Compaq Armada 4100 Family of Personal Computers

Model
4120 4125D 4120T 4120T 4125T 4130T 4131T 4150 4150T 4160T 4160T Slimline * Japan only
Processor
120-MHz Pentium 120-MHz Pentium 120-MHz Pentium 120-MHz Pentium 120-MHz Pentium 133-MHz Pentium 133-MHz Pentium 150-MHz Pentium w/ MMx 150-MHz Pentium w/ MMx 166-MHz Pentium w/ MMx 166-MHz Pentium w/ MMx
Display
11.3-inch CSTN 11.3-inch CSTN 11.8-inch CTFT 11.8-inch CTFT 11.8-inch CTFT 11.8-inch CTFT 11.8-inch CTFT 12.1-inch CSTN 12.1-inch CTFT 12.1-inch CTFT 12.1-inch CTFT
Hard Drive
810-MB 810-MB 810-MB 810-MB 810-MB 1.08-GB 1.4-GB 1.6-GB 1.6-GB 2.0-GB 2.0-GB
Cache
256-KB 256-KB 256-KB 256-KB 256-KB 256-KB 256-KB 256-KB 256-KB 256-KB 256-KB
Memory/ Upgrade
16/48* 8/40 8/40 16/48* 16/48* 16/48 16/48 16/80 16/80 16/80 16/80
1.3
Standard Features
Depending upon your computer model, the processor, DRAM, hard drive space, and color monitor type and size may vary: Available in the Compaq Armada 4200 models:
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233- or 266-MHz Pentium processors, upgradable to future Pentium technology 64-bit graphics controller 32-MB of dynamic random access memory (DRAM), expandable to 96 MB 3-GB or 4-GB 2.5- inch hard drives (4-GB hard drive is not compatible with the 4100 modeles) 12.1-inch Color Thin Film Transistor (CTFT) SVGA displays External Diskette Drive Bay Modular Lithium Ion (Li-ion) battery in the DualBay as the primary battery power 32-bit cardbus PC card slot Handle battery in handle shell
Available in the Compaq Armada 4131T-4160T models:

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4131T has a 133-MHz Pentium procesor and the 4150 has a 150-MHz Pentium processor.The 4150 and the 4150T have 150-MHz Pentium processors with MMx technology. The 4160T and the 4160T slimline have 166-MHz Pentium processors with MMx technology. Cirrus logic LCD graphic controller
Product Description 1-3
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16-MB of dynamic random access memory (DRAM), expandable to 40-, 48- or 80 MB 1.4-GB, 1.6-GB, and 2-GB hard drives Lithium Ion (Li-ion) handle battery pack primary battery power 16-bit PC card system
Available in the Compaq Armada 4100-4130T models:

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All models prior to and including the 4131T can be upgraded to a 133-MHz Pentium processor by replacing the processor board. 75-, 100-, 120-, or 133-MHz Pentium processors. 8- or 16-MB of dynamic random access memory (DRAM), expandable to 72- or 80MB 630-MB, 810-MB, or 1.08-GB 2.5- inch hard drives 10.4-inch Color Super Twist Nematic (CSTN), 11.3-inch CSTN, or 11.8-inch Color Thin Film Transistor (CTFT) SVGA displays Lithium Ion (Li-ion) handle battery pack primary battery power
The following features are standard in both the Compaq Armada 4100 and 4200 Families:
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NTSC/PAL TV video allows full screen, full motion digital video presentation with interleaved synchronized stereo sound. MPEG accommodates full motion video in the range of 24 frames per second (cinema quality) to 30 frames per second (television quality). IDE hard drive in the dedicated hard drive bay. Cable select technology is employed for device 0/device 1 selection. The hard drive is secured in place with a pair of screws 3.5-inch 1.44-MB diskette drive DualBay module supports a single diskette drive Supports Lithium Ion (Li-ion) and Nickel Metal Hydride (NiMH) handle battery packs Sound Blastercompatible audio controller with internal stereo speakers and internal microphone Full-size 101 key compatible keyboard including 12 function keys, 8 cursor control keys, inverted-T cursor control keys, and embedded numeric keypad Four user-programmable keys Touchpad pointing device Operates from an internal battery pack or an AC adapter that is compatible with domestic or international power sources Power management and security features
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Infrared interface for wireless communication with other IrDA-compliant devices at data rates up to 115 kbaud or 4 mbps on the 4210T, 4220T, 4150, 4150T, 4160T, and the 4160T Slimline models. Two PCMCIA standard device slots that will accommodate two types I and II and one type III PC Cards 120-pin expansion connector provides the interface to the Mobile CD Expansion Unit (MCD) and the convenience base Rear-panel ports provide connections for parallel and serial, video out, keyboard/mouse, and IrDA compliant infrared devices
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1.3.1
Software Fulfillment
Backup software may be ordered directly from Compaq Computer Corporation through the Compaq Order Center. Both the model and serial numbers of the computer are needed to identify the specific software available. For technical questions about software for the computer, contact a Compaq Technical Support Engineer. The model and serial numbers of the computer should be available before making the call.
1.3.2
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Security Features
Ability to secure the computer and MCD Expansion Unit to an immovable object with an optional cable lock. Ability to establish power-on and setup passwords and to disable ports and devices from the Security menu in Computer Setup.
The computer has the following security features:
1.3.3
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Power Management
Local Standby: The ability of individual subsystems to enter reduced power modes after predetermined periods of inactivity. Global Standby: The ability to place all subsystems in a reduced power mode after a predetermined period of inactivity. Hibernation: The ability to save the system configuration and user data to the hard disk, for restoration at a later time. ACPI Hardware Ready (Advanced Configuration and Power Interface): the 4200 Family models support the operation of hardware and software power specifications to interface in a single system and be used as needed.
The computer supports three power management modes:
In addition, there are the OFF and ON states. In the OFF state, the computer appears to be consuming no power; however, as long as there is a battery capable of supplying current, some components will be powered up, performing housekeeping tasks and
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waiting to be awakened. In the ON state, all systems are powered up and the unit is completely functional.
1.4
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Options
MCD Expansion Unit Convenience base (Passthrough and Ethernet models) Memory expansion boards Li-ion handle battery packs Li-ion modular battery pack Automobile Adapter AC Adapter External Battery Charger PCMCIA modem Trackball pointing device AC power cords for international travelers Display upgrades (4100 Family models only) Hard drive upgrades (model dependent) Processor upgrades (4100 Family models only) External Battery Charger External keyboards External diskette drive bay Compaq mouse USB Cardbus PC card(4200 Family models only)
The 4100 and 4200 Families support the following options:
1.4.1
System Memory Options
The computer supports optional 4-, 8-, 16-, 32-MB or 64-MB memory board sets. The memory boards are 70 ns Fast Page Mode DRAM SODIMMs, without parity. System memory can be expanded to 40, 48, or 96-MB of DRAM depending on the model. The 4210T and 4220T models can support standard EDO and FP memory upgrades. Compaq does not offer EDO memory upgrade kits. The system includes two DIMM slots that must be populated in pairs with DIMMs of equal size and type. Either parity or non-parity DIMMs may be used, but parity checking will not be enabled by the memory controller.
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1.4.2 Display Options
The 4100 Family models with 11.3-inch, 11.8-inch, or CSTN displays can be upgraded to an 12.1-inch Color Thin Film Transistor (CTFT) SVGA display.
1.4.3
Secondary Cache
The 4200 Family models are equipped with 256-KB or 512-KB secondary (L2) cache of write-back/write-through cache on the system I/O board. Models 4110 through 4160T of the 4100 Family are equipped with 256-KB of writeback/write-through cache on the system I/O board.
1.4.4
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Mobile CD Expansion Unit

CD-ROM drive Integrated stereo speakers Game port with MIDI support Dedicated battery bay
The Mobile CD-ROM Expansion Unit provides the following multimedia capabilities:
The CD-ROM drive is available in the optional MCD Expansion unit. The drive supports the following formats:
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ISO-9660, the most common CD-ROM format CD-ROM XA eXtended Architecture, a standard for storing multimedia information Photo CD (Kodak's format for storing photographic images on CD-ROM)
1.4.5
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Convenience Base
Pass-through ports (serial, parallel, and video) Expansion features (mouse and keyboard ports, network support) Five-degree tilt for the notebook keyboard Charging of batteries in the system Integrated Ethernet (available on models with Ethernet capability)
The convenience base provides the following added capabilities:
1.4.6
Mass Storage Options
A 4-GB hard drive is available as options for the 4210T. The 3-GB hard drive supports both the 4100 and 4200 Family models. Only a single diskette drive may be used at any one time with the computer. This drive may be used in the DualBay or externally with an optional parallel cable.
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1.4.7 AC Adapter
The AC adapter supplies DC voltage to the system converter to operate and/or charge the installed battery pack(s). The adapter provides sufficient power to charge each main battery pack in 1.5 hours or less with the system off, or in 2.5 hours or less with the system on. The AC adapter power specifications are presented in Chapter 6.
1.4.8
Automobile Adapter
The automobile adapter is used to charge the computer while traveling in an automobile. The Automobile Adapter power specifications are presented in Chapter 6.
1.4.9
Lithium Ion Battery Pack
Lithium Ion (Li-ion) battery packs offer superior performance over nickel metal hydride batteries. NiMH batteries are not recommended. Li-ion batteries weigh approximately half as much as the NiMH battery packs and are compatible with the External Battery Charger and its charging options. They are available in both battery handle and modular bay forms.
1.4.10 External Battery Charger

The External Battery charger has the following features:
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Two battery charge slots Accepts Li-ion handle and modular batteries Fast charges one battery in 1.5 hours Fast charges two batteries in 3 hours
1.4.11 External Keyboards

The following external full-size keyboards are supported:
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Enhanced III keyboard SpaceSaver keyboard Alternative design keyboard
1.4.12 External Monitors

The following external monitors are supported:
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QVision 172 Color Monitor 151 FS Color Monitor 171 FS Color Monitor V50 Color V70 Color
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P50 Color P70 Color P110 Color P1610 Color TFT500 Flat Panel
1.4.13 Compaq Mouse

The computer supports a PS/2 mouse or other external pointing device.
1.4.14 Trackball Pointing Device

The modular trackball provides an effective alternate to the touchpad or an external mouse when the machine is used in either a portable or desktop environment.
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1.5.1
External Computer Components

Front and Left Side Components
The external computer components are illustrated and described in this section.
The front and left side external components are shown in the following figure and identified in this section:
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Cable lock provision Hard drive compartment PC Card slots PC Card eject buttons Audio connectors Display latch
Figure 1-2. Front and Left Side Components
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1.5.2
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Front and Right Side Components
The front and right side computer components are shown and identified in this section. Pointing device DualBay module Speaker DualBay eject button AC power connector User programmable keys
Figure 1-3. Front and Right Side Components
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1.5.3
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Rear Components
The front and right side computer components are shown and identified in this section. Keyboard/mouse connector Parallel connector Serial connector Infrared lens (IrDA compliant) External monitor connector NTSC/PAL video Status panel indicator lights Handle
Figure 1-4. Rear Components
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1.5.4 Bottom Components
The bottom external components are shown in the following figure and are identified in this section:
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DualBay Pointing device Memory compartment Expansion slot Hard drive compartment
Figure 1-5. Bottom Components
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1.5.5 Status Panel Lights
The status panel lights are shown in the following figure and are identified in this section:
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Power/Suspend Battery charge Caps Lock Scroll Lock Num Lock
Figure 1-6. Status Panel Lights
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The front and left components of the Mobile CD Expansion Unit are shown in the following figure and are identified in this section:
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Stereo speakers CD-ROM drive
Figure 1-7. Left and Front Components
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The right and rear components are shown in the following figure and are identified in this section:
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Battery bay MIDI/game device AC adapter connector Convenience Base expansion connector Computer expansion connector Unlocking lever Expansion posts
Figure 1-8. Right and Rear Components
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The convenience base connectors are shown in the following figure and are identified in this section: Stereo speaker connector External keyboard 3 Mouse 4 AC power 5 Serial port 6 Monitor 7 Parallel port 8 BNC (thin coaxial cable) connector* 9 RJ-45 connector* * These connectors are available on the convenience base with Ethernet capability.
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WARNING: To reduce the risk of electrical shock, fire or damage to the equipment, do not plug telecommunications/telephone connectors into the Network Interface Card (NIC) receptacles.
Figure 1-9. Convenience Base Components
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This section presents a design overview of the 4100 and 4200 Families. The overview is limited to field replaceable parts. All replacement parts are listed in Chapter 3. Removal and replacement procedures are presented in Chapter 5. The computer is a traditional clamshell design with a display unit attached to a system unit. The computer opens to reveal a backlighted LCD display and a full-sized keyboard. The display is designed for a continuously adjustable tilt angle. The system unit houses the keyboard, I/O ports, operator controls and indicators, and DualBay devices.
1.8.1
s s s s s s s s s s s s s
System Unit
System board Processor board Display assembly CPU/keyboard cover Internal microphone Optional memory expansion boards Lithium Real Time clock battery Hard drive Diskette drive Handle Pointing device CPU base cover PCMCIA assembly
The system unit contains the following field-replaceable parts:
1.8.2
System Board
The Compaq Armada system electronics are integrated on two printed circuit assemblies; the system board and the processor board. The 4100 system boards are not compatible with the 4200 Family system boards. Similarly, the 4200 system boards are not compatible with the 4100 Family.
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1.8.3 Processor Board
Prior to the 4150 model, there are two processor board PCAs with either 8-MB or 16-MB of memory and with a level-2 cache populating the models with 100-, 120- and 133-MHz processors. The MMX processor on the 4150 , 4150T, and 4160T are P55CLM processors operating at 150 or 166 MHz. These processors are not compatible with 4131T, 4130T, 4120T, 4120, 4110, and 4100 models. In each of the 4100 and 4200 systems there are two processor board PCAs with a level2 cache. The processor board contains the CPU, the OPTi 82C557 system Controller, the OPTi 82C556 data buffer controller, and, if populated on the PCB, cache data RAM. Also mounted on the processor board is an electronic temperature sensor that interfaces to the system through the I2C bus. The 4210T and 4220T processor boards include the 233- and 266-MHz MMX processors and the MTXC controller, part of the Intel 430TX mobile chipset. The 4200 Family processor boards also include the electronic sensor that interfaces to the system through the I2C bus.
1.8.4
Processor
The P54LM and the P55CLM Intel Pentium processors are fully compatible with the entire installed base of applications for DOS, Windows, and OS/2, branch predition, and separate code and data caches all provide increased performance over previous x86 processors. Reduced voltage operation and enhanced SL power management features provide significant power savings over other Pentium versions. For the 4200 Family, the 233 MHz CPU core runs on a 1.8 V supply. The 266 MHz CPU core runs on a 2.0 V supply. The interface for the 4200 Family is 2.5 V to 3.3 V. For the 4100 Family, the CPU core runs on a 2.9V supply for lower power operation, while the I/O buffers are powered at 3.3V for compatibility with the rest of the system.
1.8.5
System Memory
See Tables 1-1 and 1-2 for the system memory contained on models for the 4100 and 4200 Families. Up to 96-MB of expansion memory is available. Base memory is onboard memory built into the system I/O board. Expansion memory consists of memory expansion board kits available as user installable options.
1.8.6
Cache
The 4200 Family models have 256-KB or 512-KB of cache data RAM and 64-KB of cache tag RAM if populated on the PCB are mounted on the processor module. The 4110-4160T models have 256-KB of cache data RAM and 32-KB of cache tag RAM if populated on the PCB are mounted on the processor module.
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1.8.7
s s s s s s
Local Bus Video

An internal LCD display. One Megabyte frame buffer (Two Megabyte frame buffer for the 42210T and 4220T) An inverter to supply AC power to the LCD back-light system A standard external VGA connector for use with CRTs and other VGA compatible displays 32-KB of video ROM (44KB of video ROM for the 4210T aand 4220T) NTSC/PAL encoder
The standard Compaq Armada video subsystem consists of:
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Chapter 2
Troubleshooting
This chapter contains troubleshooting information for the computer and the convenience base. The basic steps in troubleshooting the computer include: 1. Completing the preliminary steps listed in Section 2.1. 2. Running the Power-On Self-Test (POST) as described in Section 2.2. 2. Running Computer Setup as described in Section 2.5 4. Running the Computer Checkup (TEST) as described in Section 2.5. 5. Performing the recommended actions described in the diagnostic tables in Section 2.6 if you are unable to exercise POST or Computer Checkup or if the problem persists after running POST and Computer Checkup. Follow these guidelines when troubleshooting:
s s
Complete the recommended actions in the order in which they are given. Repeat POST and Computer Checkup after each recommended action until the problem is resolved and the error message does not return. Once the problem is resolved, do not complete the remaining recommended actions. Refer to Chapter 5 for any removal and replacement procedures. If the problem is intermittent, check the computer or convenience base several times to verify that the problem is solved.
s s s
Use the following table for quick reference to troubleshooting information:

If You Want To:
Check for POST error messages Check that computer components are recognized and running properly View information about the computer and installed or connected devices Perform any of the following: Check the system configuration Set the system power management parameters Return the system to its original configuration Check system configuration of installed devices
Run:
POST Computer Checkup (TEST) under Compaq Utilities View System Information (INSPECT)under Compaq Utilities Computer Setup
Troubleshooting
2-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Preliminary Steps

IMPORTANT: Use AC Power when running POST, Computer Setup, or Computer Checkup. A low-battery condition could initiate Suspend or Hibernation and interrupt the test. Before running POST and Computer Checkup, complete the following steps: 1. Obtain established passwords. If you must clear the passwords, go to Section 2.2. 2. Ensure that the hard drive is installed in the computer. 2. Ensure that the battery pack is installed in the computer and the AC power is connected to the computer and plugged into an AC power source. 4. Turn on the computer. 5. If a power-on password has been established, type the password and press Enter. NOTE: The key icon appears on the display when the computer is turned on to indicate that QuickLock/QuickBlank has been initiated. Type the power-on password to exit QuickLock/QuickBlank. If the password is unknown, it must be cleared (see Section 2.2). 6. Run Computer Setup (Section 2.5). 7. Use the Hotkeys to adjust the contrast (Fn+F9) and brightness (Fn+F10) to the center of their ranges and leave the display open. On models with color TFT displays, contrast is not applicable. 8. Turn off the computer and all external devices. 9. Disconnect any external devices that you do not want to test. If you want to use the printer to log error messages, leave it connected to the computer. NOTE: If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. Isolate the problem by running POST with and without the external device connected. 10. Use Advanced Diagnostics and loopback plugs in the serial and parallel connectors if you plan to test these ports. You may run Advanced Diagnostics from the hard drive or from a diskette. If you are running Diagnostics from the hard drive, complete the following steps: a. Turn on or restart the computer. b. Press F10 when the cursor appears in the upper right corner of the screen. If you do not press F10 in time, restart the computer and try again. The Welcome screen appears.
2-2
Troubleshooting
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If you are running Diagnostics from a diskette, complete the following steps: a. Insert the Diagnostics diskette into the diskette drive and turn on the computer. b. At the Welcome Screen, press Enter to accept OK. c. Select Computer Checkup (TEST). d. Select Prompted Diagnostics after "Identifying System Hardware" completes. e. Select Interactive Testing and follow the displayed instructions. Refer to Chapter 3 for the description and spare part number of the loopback plugs. After completing the preliminary steps, run POST (Section 2.3) and Computer Checkup (Section 2.5).
2.2 Clearing the Power-On and Setup Passwords

The power-on password prevents use of the computer until the password is entered. The setup password prevents unauthorized changes to Computer Setup. To clear the passwords, you must remove all power from the system board. If you do not know the passwords, use the following procedure to clear the password: 1. Remove all battery packs from the battery bay and DualBay, if applicable. 2. Disconnect the AC power. 2. Remove the real time clock battery. 4. Wait five minutes. 5. Reconnect the AC power. 6. Restart the computer. During the Power-On Self Test (POST), a "162 System Options not Set" message appears. (See Section 2.4 for additional POST error messages). 7. Shut down the computer, then turn off the power again. 8. Replace the real time clock battery. 9. Install the battery pack(s). 10. Proceed with the troubleshooting procedures.
Troubleshooting
2-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.3 Power-On Self Test (POST)

The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly To run POST, complete the following steps: 1. Complete the preliminary steps. (Section 2.1). 2. Turn on the computer. If POST does not detect any errors, the computer beeps once or twice to indicate that POST has run successfully and boots from the hard drive or from a bootable diskette if one is installed in the diskette drive.
2.4 POST Error Messages

This section contains typical error messages that may occur during the power-on selftest (POST). If you receive an error message read the description and follow the recommended action or run Computer Checkup from the Diagnostics diskette. Information about running Computer Checkup is presented later in this chapter. If POST detects an error, one of the following events occurs:
s
A message with the prefix "WARNING" appears informing you where the error occurred. The system pauses until you press F1 to continue. A message with the prefix "FATAL" appears informing you where the error occurred. After the message, the system emits a series of audible beeps. The system then stops. The system emits a series of audible beeps. The system then stops.
Warning messages indicate a potential problem exists such as a system configuration error. When F1 is pressed, the system should resume. You should be able to correct problems that produce WARNING messages. IMPORTANT: When a WARNING message includes the prompt to "RUN SCU," run Computer Setup. (Computer Setup replaces the SCU utility.) Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the fatal error beep codes are listed at the end of this section.
2-4
Troubleshooting
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Table 2-1 Warning Messages
Message
Clock not ticking correctly CMOS checksum invalid, run SCU CMOS failure, run SCU Floppy controller failed
Description
The real-time clock is not ticking. Replace the real time clock CMOS RAM information has been corrupted and needs to be reinitialized by running Computer Setup. CMOS RAM has lost power and needs to be reinitialized by running Computer Setup. The diskette drive controller failed to respond to the reset command. Power - down the system and check all appropriate connections. If the diskette drive controller continues to fail, you may need to replace the system board. The diskette drive cannot read track 0 of the diskette in the drive. Try another diskette. If the problem persists, you may need to replace the diskette drive. The drive parameters stored in CMOS RAM do not match the diskette drives detected in the system. Run Computer Setup. The hard drive controller failed to respond to the reset command. Check the drive parameters. Power down the system and check all appropriate connections. The video adapter type specified in CMOS RAM does not match the installed hardware. Run Computer Setup. The keyboard failed the self-test command. Replace the keyboard. The keyboard failed to respond to the RESET ID command. Press F1. The periodic timer interrupt is not occurring. Press F1. A RAM parity error occurred at the specified (hex) location. Press F1. An illegal adapter ROM was located at the specified address. An external adapter (such as a video card) may be causing the conflict. Run Computer Setup. The time and date stored in the real time clock have been corrupted, possibly by a power loss. Run Computer Setup. The amount of memory detected by POST does not match the amount specified in CMOS RAM. Run Computer Setup. A failure or an error occurred when trying to access the hard drive. Press F1 and continue.
Floppy disk track 0 failed
Floppy information invalid, run SCU Hard disk controller error
Hardware info does not match video card, run SCU Keyboard controller failure Keyboard failure No interrupts from Timer 0 RAM parity error at location xxxx ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz) Time/Date corrupt - run SCU Unexpected amount of memory, run SCU Hard disk xx failure (or error)
Troubleshooting
2-5
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Table 2-2 Fatal Error Messages
Message
CMOS RAM test failed DMA controller faulty
Description
Beep Code
A walking bit test of CMOS RAM location 0E (Hex) - 3 3F (Hex) failed. A sequential read/write of the transfer count and transfer address registers within the primary and secondary DMA controllers failed. A walking bit read/write of the 16 DMA controller page registers starting at location 80 Hex failed. A continuous read/write test of port 61h found that bit 4 (Refresh Detect) failed to toggle within an allotted amount of time. A sequential read/write of various Interrupt Controller registers failed. A checksum of the ROM BIOS does not match the byte value at F000:FFFF. RAM error occurred during memory test. Parity error occurred. 4
Faulty DMA page registers Faulty refresh circuits
0 1
Interrupt controller failed ROM checksum incorrect RAM error at location xxxx Parity error at unknown location
5 2 None None
The following table lists some of the Fatal Error beep codes, along with the beep sequence (short, long, pause) and the meaning of the beeps.
Table 2-3 Fatal Error Beep Codes

Beep Code Beep Sequence
0 1 2 3 4 5 6 7 8 S-S-S-P-S-S-L-P S-S-S-P-S-L-S-P S-S-S-P-S-L-L-P S-S-S-P-L-S-S-P S-S-S-P-L-S-L-P S-S-S-P-L-L-S-P S-S-S-P-L-L-L-P S-S-L-P-S-S-S-P S-S-L-P-S-S-L-P
Explanation
The DMA page registers are faulty. The refresh circuitry is faulty. The ROM checksum is incorrect. The CMOS RAM test failed. The DMA controller is faulty. The interrupt controller failed. The keyboard controller failed. Graphics adapter is faulty. Internal RAM is faulty.
Remedy
Replace system board. Replace system board. 1. Flash the ROM. 2.Replace system board. Replace system board. Replace system board. Replace system board. Replace system board. Replace system board. Replace processor board.
S = Short, L = Long, P = Pause
2-6
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.5 Compaq Utilities

Run the Compaq Utilities to view or test system information and installed or connected devices. Run Compaq Utilities from either the computer hard drive or from diskette. If running Compaq Utilities from a diskette, note the following:

Use version 10.13c or later. You will not be able to make a utilities diskette. Use the Computer Setup diskette to run Computer Setup.
The Utilities menu includes the following:

Computer Setup Computer Checkup (TEST) View System Information (INSPECT) Create Diagnostics diskette (hard drive only) Manage Diagnostics Partition (diskette only)
If the problem persists, call for support. Follow these steps to prepare for the support call: 1. Run Computer Checkup and save the device list to a file and print or save the log of errors. 2. Run the View System Information (INSPECT) utility and print or save that information. 2. Have the files or the printed information available when calling for support.
2.5.1 Running Computer Setup

Computer Setup contains a group of utilities that give you an overall picture of the computers hardware configuration and aid in troubleshooting. Use these utilities to set custom features, such as security options, power conservation levels, and startup preferences. A computer running Windows 95 automatically recognizes and configures the system for new devices. However, if there is a configuration problem, or you want to view or reset configuration settings, use Computer Setup. Computer Setup provides two methods to view the computers configuration - by type or connection. The default method for viewing Computer Setup is by type.
Troubleshooting
2-7
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Categories by type include:

System Featuressecurity, power, boot management Communicationports, modem, other communication devices Storagestorage-related devices such as hard drive or diskette Input Deviceskeyboard, mouse, and other input devices NetworkNetwork adapter, or other network-related devices (Available only when docked or when PC Card is installed Audiosound properties and audio device settings Videomonitor video device resources Other devicesdevices that could not be categorized
Categories by connection include:

System Featuressecurity, power, boot management System Deviceskeyboard, mouse, parallel and serial ports ISAISA bus and related devices PCIPCI bus and connected devices PC Card (PCMCIA) PC Card bus and PC Card devices
2.5.2 Running Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup. Computer Checkup is installed on the hard drive. If the hard drive is nonfunctional, you can run it from a diskette. NOTE: It is recommended that you make diskette copies of Computer Checkup and keep them available for future needs. A current copy can be obtained from the Compaq Customer Support Center.
2-8
Troubleshooting
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Computer Checkup
To run Computer Checkup from the hard drive, complete the following steps: 1. Close all applications and shut down the computer. 2. Turn off the computer. 2. Turn on the computer. 4. When the cursor moves to the right side of the screen, press F10. A Welcome Screen is displayed that is followed by the Compaq Utilities main menu. 5. From the Compaq Utilities main menu, select Computer Checkup (TEST). A diagnostics menu is displayed. 6. Select the option to view the device list. A list of the installed hardware devices is displayed. NOTE: Computer Checkup does not detect all non-Compaq devices. 7. Verify that Computer Checkup correctly detected the installed devices. If the list is correct, select OK. The Computer Checkup option menu is displayed again. If the list is incorrect, verify that the new devices are installed properly. 8. Select one of the following from the diagnostics menu:
s
Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages. Automatic Diagnostics. Runs an unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors. Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is complete, the Diagnostics menu appears. 10. Exit the Diagnostics menu. NOTE: Exiting the Compaq Utilities menu restarts the computer and saves the changes.
Troubleshooting
2-9
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11. Look up the Computer Checkup error codes that were displayed by referring to "Computer Checkup (TEST) Error Codes" and take the recommended action. 12. Rerun POST and Computer Checkup, taking the recommended actions in given order until the problem is solved and no error messages occur.
Computer Checkup (TEST) Error Codes

IMPORTANT: Rerun Computer Checkup each time you complete a recommended action step. If the problem is resolved when POST and Computer Checkup are rerun (i.e., with no error codes) do not perform the remaining recommended action steps. Computer Checkup (TEST) error codes occur if the system recognizes a problem while running Computer Checkup. These error codes help identify possible defective assemblies. Tables 2-4 through 2-14 list Computer Checkup error codes, a description of the error condition, and the recommended action for resolving the condition. For removal and replacement procedures for the computer, refer to Chapter 7. For removal and replacement procedures for the convenience base, refer to Chapter 8. NOTE: The error codes in the following tables are listed in an AYE-XX format, where: A or AA = Number that represents the faulty assembly. Y = Test or action that failed. XX = Specific problem.
2.5.3 View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information. Follow these steps to run INSPECT from the hard drive: 1. Turn on the external devices that you want to test. Connect the printer if you want to print the information. 2. Turn on or restart the computer. 2. Press F10 when the prompt appears in the right side of the display. The Compaq Utilities screen appears. 4. Select View System Information (INSPECT) from the Diagnostics menu. 5. Select the item you want to view from the following list:
System ROM Keyboard System ports System storage Graphics Memory Audio Operating system System files Windows files Miscellaneous
2-10
Troubleshooting
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6. Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.
2.6 Diagnostic Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. Tables 2-4 through 2-14 list possible error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps. For assistance in the removal and replacement of a particular subassembly, see Chapter 5, "Removal and Replacement Procedures."
Table 2-4 Processor Test Error Codes

Error Code
101-xx 102-xx 102-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 112-xx 114-01
Description
CPU test failed Coprocessor or Weitek Error DMA page registers test failed Interrupt controller master test failed Port 61 error Keyboard controller self-test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer load data test failed Protected mode test failed Speaker test failed
Recommended Action
Replace the processor board and retest. Replace the system board and retest.
1. Check system configuration. 2.Verify cable connections to speaker. 2. Replace the system board and retest.
Troubleshooting
2-11
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Table 2-5 Memory Test Error Codes
Error Code
200-xx 202-xx 202-xx 204-xx 211-xx 214-xx 215-xx
Description
Memory machine ID test failed Memory system ROM checksum failed Write/Read test failed Address test failed Random pattern test failed Noise test failed Random address test failed
Recommended Action
The following steps apply to error codes 200-xx and 202-xx: 1.Flash the system ROM and retest. 2.Replace the system board and retest. The following steps apply to error codes 202-xx through 215-xx: 1.Remove the memory board and retest. 2 Install a new memory board and retest.
Table 2-6 Keyboard Test Error Codes

Error Code
300-xx 301-xx 302-xx 304-xx
Description
Failed ID Test Failed Selftest/Interface Test Failed Individual Key Test Failed Keyboard Repeat Test
Recommended Action
The following steps apply to error codes 300-xx through 304-xx : 1.Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 2. Replace the keyboard and retest. 2. Replace the system board and retest.
Table 2-7 Parallel Printer Test Error Codes

Error Code
401-xx 402-xx 402-xx
Description
Printer failed or not connected Failed Port Test Printer pattern test failed
Recommended Action
The following steps apply to error codes 401-xx through 402-xx : 1. Connect the printer. 2. Check power to the printer. 2. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest.
2-12
Troubleshooting
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Table 2-8 Diskette Drive Test
Error Code
600-xx 601-xx 602-xx 602-xx 604-xx 605-xx 606-xx 609-xx 610-xx 697-xx 698-xx 699-xx
Description
Diskette ID drive types test failed Diskette format failed Diskette read test failed Diskette write, read, compare test failed Diskette random read test failed Diskette ID media failed Diskette speed test failed Diskette reset controller test failed Diskette change line test failed Diskette type error Diskette drive speed not within limits Diskette drive/media ID error
Recommended Action
The following steps apply to error codes 600-xx through 698-xx: 1.Replace the diskette media and retest. 2.Check and/or replace the diskette power and signal cables and retest. 2.Replace the diskette drive and retest. 4.Replace the system board and retest.
Run Computer Setup.
Table 2-9 Serial Test Error Codes

Error Code
1101-xx
Description
Serial port test failed
Recommended Action
1.Check port configuration. 2.Replace the system board and retest.
Table 2-10 Hard Drive Test Error Codes

Error Code
1701-xx 1702-xx 1702-xx
Description
Hard drive format test failed
Recommended Action
The following steps apply to error codes 1701-xx through 1736-xx : 1.Run Computer Setup. 2.Replace the hard drive and retest. 2.Replace the system board and retest.
Hard drive read test failed Hard drive write/read/compare test failed 1704-xx Hard drive random seek test failed 1705-xx Hard drive controller test failed 1706-xx Hard drive ready test failed 1707-xx Hard drive recalibration test failed 1708-xx Hard drive format bad track test failed 1709-xx Hard drive reset controller test failed 1710-xx Hard drive park head test failed 1715-xx Hard drive head select test failed 1716-xx Hard drive conditional format test failed 1717-xx Hard drive ECC* test failed 1719-xx Hard drive power mode test failed 1724-xx Network preparation test failed 1736-xx Drive monitoring test failed * ECC = Error Correction Code
Troubleshooting
2-13
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Table 2-11 Video Test Error Codes
Error Code
501-xx 502-xx 502-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx 2402-xx 2402-xx 2404-xx 2405-xx 2406-xx 2408-xx 2409-xx 2410-xx 2411-xx 2412-xx 2414-xx 2416-xx 2418-xx Video 320 200 mode color set 1 test failed Video 640 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed ECG/VGC memory test failed Continued
Description
Video controller test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 25 mode 9 14 character cell test failed Video 80 25 mode 8 8 character cell test failed Video 40 25 mode test failed Video 320 200 mode color set 0 test failed Video 320 200 mode color set 1 test failed Video 640 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 25 mode 9 14 character cell test failed Video 80 25 mode 8 8 character cell test failed
Recommended Action
The following apply to error codes 501-xx through 516-xx: 1. Connect and external monitor and retest. 2.Replace the LED status board and retest. 2. Replace the display and retest. 4. Replace the system board and retest.
The following steps apply to error codes 2402-xx through 2456-xx: 1. Run Computer Setup. 2.Disconnect external monitor and test with internal LCD display. 2.Replace the display assembly and retest. 4. Replace the system board and retest.
2-14
Troubleshooting
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Table 2-11 Continued Error Code Description
2419-xx 2421-xx 2422-xx 2422-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx 2458-xx 2468-xx 2477-xx 2478-xx 2480-xx ECG/VGC ROM checksum test failed ECG/VGC 640 200 graphics mode test failed ECG/VGC 640 350 16 color set test failed ECG/VGC 640 350 64 color set test failed ECG/VGC monochrome text mode test failed ECG/VGC monochrome graphics mode test failed 640 480 graphics test failure 320 200 graphics (256 color mode) test failure Advanced VGA Controller test failed 132-column Advanced VGA test failed Advanced VGA 256 Color test failed Advanced VGA BitBLT test Advanced VGA DAC test Advanced VGA data path test Advanced VGA BitBLT test Advanced VGA Linedraw test The following applies to error codes 2458-xx through 2480-xx: Replace the system board and retest.
Recommended Action
The following steps apply to error codes 2402-xx through 2456-xx: 1. Run Computer Setup. 2.Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 4. Replace the system board and retest.
Table 2-12 Audio Test Error Codes

Error Code
3206-xx
Description
Audio System Internal Error
Recommended Action
Replace the audio board and retest.
Troubleshooting
2-15
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Table 2-13 Pointing Device Interface Test Error Codes
Error Code
8601-xx 8602-xx
Description
Mouse test failed Interface test failed
Recommended Action
The following steps apply to 8601-xx and 8602-xx: 1. Replace the top cover assembly. 2. Replace the system board and retest.
Table 2-14 CD-ROM Test Error Codes

Error Code
3301-xx 3305-xx 6600-xx 6605-xx 6608-xx 6622-xx
Description
CD-ROM drive read test failed CD-ROM drive seek test failed ID test failed Read test failed Controller test failed Random read test failed
Recommended Action
The following steps apply to error codes 3301-xx through 3305-xx and 6600-xx through 6622-xx: 1. Replace the CD and retest. 2.Replace the CD-ROM drive and retest. 2. Replace the system board and retest.
2-16
Troubleshooting
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This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:
s s s s s s s s
Audio Battery/Battery gauge Diskette/Diskette drive Hard drive CD-ROM drive Hardware installation Infrared connection Keyboard (Numeric keypad)
s s s s s s s
Pointing device Memory PC Card Power Printer Screen (LCD and CRT) Software
2.7.1 Solving Minor Problems

Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software.
Solving Audio Problems

Some common audio problems and solutions are listed in the following table.
Table 2-15 Solving Audio Problems

Problem
Computer beeps once after you turn it on.
Probable Cause
This is typical; it indicates successful completion of the Power-On Self-Test (POST).
Solution(s)
No action is required.
Computer does not beep after Speaker volume is off or has the Power-On Self-Test been turned down. (POST). Beeps have been turned off.
If the speaker icon is not displayed on the display, press Fn+F5 to adjust the volume. Run Computer Setup and turn on beeps.
Troubleshooting
2-17
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Solving Battery and Battery Gauge Problems
Some common causes and solutions for battery problems are listed in the following table. The "Solving Power Problems" section in this chapter also may be applicable.
Table 2-16 Solving Battery and Battery Gauge Problems

Problem Probable Cause Solution(s)
Connect the computer to an external power source and charge the battery pack. Replace the battery pack with a fully charged battery pack. Check the battery connectors on the system board to verify they are evenly spaced and that they are not bent or broken. Computer is beeping and battery light is blinking. Battery charge is low. Immediately save any open file(s). Then do any one of the following:
s Connect the computer to an external power
Computer won't turn on when Battery is discharged. battery pack is inserted and power cord is unplugged.
source to charge the battery pack.
s Initiate Suspend and replace the battery
pack with a fully charged battery pack.
s Turn the computer off or initiate
Hibernation until you can find another power source or charge the battery pack.
Computer battery light blinks to indicate low- battery condition, but computer does not beep. Battery light doesn't light and battery pack won't fast charge.
Low - battery beeps were turned off.
Run Computer Setup to turn on the low battery warning beeps.
Volume is turned off or turned Press Fn+F5 to turn the speaker on and then down too low. adjust the volume. Battery pack is already charged. Battery pack was exposed to temperature extremes. Battery pack is at end of its life. No action is necessary. Allow time for the battery pack to return to room temperature. Replace battery pack. Turn off the computer and restart.
Computer turned off and information in memory was lost when replacing the battery pack.
The battery pack was not replaced.
Continued
2-18
Troubleshooting
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Table 2-16 Continued Problem
Battery charge does not last as long as expected.
Probable Cause
Battery is being exposed to high temperatures or extremely cold temperatures.
Solution(s)
Keep the battery pack within the recommended temperature ranges. Operating: 50F to 104F (10C to 40C) Storage: -4F to 86F (-20C to 30C ) Recharge the battery pack. Recharge the battery. Discharge the battery completely and then recharge it. Set a power management level in Computer Setup. Turn off or disconnect external devices when not using them.
Battery has partially selfdischarged. Power management is disabled. An external device or PC Card is draining the battery. Battery pack is warm to the touch after charging. Battery gauge is inaccurate.
Normal warming has occurred No action is required. due to charging. The battery pack is new or has not been used for a long period. Fully charge the battery pack until the battery light on the computer turns off. Condition the battery pack by fully charging, then fully discharging, and then fully recharging. If condition persists, replace the battery. If the battery gauge is still inaccurate, replace the system board. Enable power management in Computer Setup and in Windows Power Properties. The power management icon should be visible on the status panel. Turn off or disconnect external devices when not using them. To maintain the charge, leave battery packs in the computer when it is connected to external power. If the computer is disconnected from external power for more than two weeks, remove battery packs from the computer to reduce the discharge rate. Fuel gauge is inaccurate. Use the low battery warning beeps to determine the low battery condition.
Battery pack operating time is far less than the documented average operating time.
Power management is turned off or disabled.
An external device or PC Card is draining the battery. Battery pack has partially self-discharged.
Battery pack is being drained Reduce use of accessories which drain by high power-use accessory. power such as the CD-ROM drive or PC Card. Battery pack is being exposed Keep the battery pack within the to high temperatures or recommended temperature ranges: extremely cold temperatures. Operating: 50F to 104F (10C to 40C) Storage: -4F to 86F (-20C to 30C ). Recharge the battery pack.
Troubleshooting
2-19
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Solving Diskette and Diskette Drive Problems
Some common causes and solutions for diskette and diskette drive problems are listed in the following table.
Table 2-17 Solving Diskette and Diskette Drive Problems

Problem
Diskette drive light does not turn on. Diskette drive light stays on.
Probable Cause
Diskette drive is not installed properly. Diskette is damaged.
Solution(s)
Remove the diskette drive and install it properly. Run SCANDISK on the diskette. At the system prompt, enter SCANDISK A: Remove diskette and reinsert. Check the program diskettes. Disable the diskette's write-protect feature or use a diskette that is not write-protected. Check the drive letter in the path statement. Use another diskette. Run Computer Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter FORMAT A: Use the type of diskette required by the drive. Copy files to hard drive or another diskette. Reformat bad floppy. Run Computer Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter FORMAT A: Put the bootable diskette in drive A. If a diskette drive is in the computer DualBay, that is drive A. Run Computer Setup and enable Diskette Boot from the Boot Management menu.
Diskette is incorrectly inserted. Software program is damaged. Diskette drive cannot write to a diskette. Diskette is write-protected. Computer is writing to the wrong drive. Not enough space is left on the diskette. Drive error has occurred. Diskette is not formatted.
Diskette drive cannot read a diskette.
The wrong type of diskette is being used. Diskette has a bad sector. Drive error has occurred. Diskette is not formatted.
Cannot boot from diskette.
Bootable diskette is not in drive A. Diskette Boot is disabled in Computer Setup.
2-20
Troubleshooting
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Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following table.
Table 2-18 Solving Hard Drive Problems

Problem
Reading hard drive takes an unusually long time after restarting the computer. Hard drive error occurs. Hard drive does not work.
Probable Cause
System entered Hibernation due to low-battery condition and is now exiting from it. Hard drive has bad sectors or has failed. Hard drive is not seated properly. Hard drive is damaged.
Solution(s)
Give the system time to restore the previously saved data to its exact state before Hibernation. Run Computer Checkup. See POST error messages. Turn off the computer, remove and reinsert the hard drive, then turn the computer on. Replace the hard drive.
Solving CD-ROM Drive Problems

Some common causes and solutions for CD-ROM drive problems are listed in the following table.
Table 2-19 Solving CD-ROM Drive Problems

Open the CD loading tray, lay the compact disc in it (label side up), then close the tray. Shut down the computer, remove and reinsert the drive, then turn on the computer. CD-ROM drive cannot read a Compact disc is upside down compact disc. or is improperly inserted in the CD-ROM drive. CD-ROM drive does not work. CD-ROM drive is not seated properly.
CD-ROM drive was inserted Shut down computer; then turn it on again. while the computer was on, in The drive is initialized during power up. Suspend, or in Hibernation.
Troubleshooting
2-21
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Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the following table.
Table 2-20 Solving Hardware Installation Problems

Problem
A new device is not recognized as part of the computer system.
Probable Cause
Cable(s) of new external device are loose or power cables are unplugged. Power switch of new external device is not turned on.
Solutions(s)
Ensure that all cables are properly and securely connected. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. Turn off the computer and reinsert the device.
Device is not seated properly.
Solving Infrared Connection Problems

Some common causes and solutions for infrared connection problems are listed in the following table.
Table 2-21 Solving Infrared Connection Problems

Problem
Cannot link with another computer.
Cause
Solution(s)
Interrupt request (IRQ) conflict. Check IRQ assignments for conflicts and reassign as necessary. Baud rate conflict. Select the same baud rate for both computers.
Data transmission problem.
Direct sunlight, fluorescent Remove the interfering light sources. light, or flashing incandescent light is close to the infrared connections. Interference from other wireless devices. Physical obstruction. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections Do not place objects between the two units that will interfere with a line-of-sight data transmission. Do not move either unit during data transmission. Adjust devices so that they point within 30 degrees of each other. Verify that devices are not more than 3 feet (1 m) apart.
Movement. Orientation. Distance.
2-22
Troubleshooting
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Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in the following table.
Table 2-22 Solving Keyboard/Numeric Keypad Problems

Problem
Embedded numeric keypad on computer keyboard is disabled. Keyboard is locked.
Probable Cause
Num Lock function is not enabled.
Solution(s)
Press the Fn+NumLk keys to enable the Num Lock function and embedded numeric keypad. The Num Lock icon on the status panel turns on. Enter the password to exit QuickLock.
QuickLock initiated.
Solving Pointing Device Problems

Some common causes and solutions for pointing device problems are listed in the following table.
Table 2-23 Solving Pointing Device Problems

Problem
External pointing device does not work.
Cause
Incorrect device driver or no device driver is installed. The device driver is not installed in Windows.
Solution(s)
Install the device driver. Install the device driver in Windows. Initiate Suspend and disconnect the external pointing device.
Integrated pointing device does not work.
An external pointing device is connected and the system has disabled the internal pointing device.
Troubleshooting
2-23
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Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table.
Table 2-24 Solving Memory Problems

Problem
Memory count during PowerOn Self-Test (POST) is incorrect.
Probable Cause
Optional memory expansion board is installed incorrectly, is incompatible with the computer, or is defective.
Solution(s)
Ensure that the optional memory expansion board is installed correctly.
"Out of Memory" message is System ran out of memory for Check the application documentation for displayed on the screen or the application. memory requirements. insufficient memory Install additional memory. error occurs during operation. Too many TSR (terminate and Remove from memory any TSR applications stay resident) applications are that you do not need. running.
2-24
Troubleshooting
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Solving PC Card Problems
Some common causes and solutions for PC Card problems are listed in the following table.
Table 2-25 Solving PC Card Problems

Run Computer Setup and enable the PC Card slots on the Security Menu. Press Fn+F5, then press the right arrow key to increase the system beeps volume. In Windows 95, double-click PC Card icon, click the Global Settings tab. Deselect Disable PC Card Sound Effects. Increase the volume. Double-click the Add New Hardware icon in the Control Panel for installation instructions. Run Computer Setup and then select the Security menu to enable PC Card slots. Check the list of PC Cards tested successfully in Compaq PC Card platforms. Run Computer Setup and select the Security menu to enable PC Card slots. PC Card error messages The PC Card slot is disabled. appear when the computer is turned on. Computer does not beep when PC Card is inserted butt PC Card works correctly When turned on, the computer does not beep when a PC Card is inserted. System beeps are turned down. Card is not inserted properly PC Card beeps are disabled. Speaker is turned off or volume is turned down. PC Card drivers are not installed. The PC Card slots are disabled. Card or card driver is not supported. The PC Card drivers (Socket Services, Card Services, Card ID) fail with error messages when the computer is turned on. PC Card modem, fax, or network card does not work. The PC Card slot is disabled.
Card is not fully inserted into the slot or is not inserted properly. Telephone cord is not plugged in all the way. Necessary drivers are not installed (turned on).
Ensure the card is inserted in the correct orientation. Check and secure telephone connection. Install drivers. Continued
Troubleshooting
2-25
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PC Card modem or fax card does not work.
Probable Cause
You are trying to access the card using the wrong COM port.
Solution(s)
See Chapter 9 to verify COM port.
The card conflicts with a serial See Chapter 9 to verify address. device. The card is not supported. Modem network PC Card does not work. Network driver is not installed or is not set up properly. Telephone cord is not properly connected. Memory or storage card does not work. Use supported cards only. Install driver. Verify telephone connection.
SRAM and flash memory cards Install driver. require the memory card driver to be loaded (turned on). Flash memory cards require the Microsoft FlashFile System to be loaded. Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded. You are trying to access the hard drive card using the wrong drive letter. The card is not supported. Double-click My Computer to verify the drive letter assigned to the card. Check the list of PC Card cards tested successfully in Compaq PC Card platforms.
2-26
Troubleshooting
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Solving Power Problems
Also see "Solving Battery and Battery Gauge Problems" in this chapter.
Table 2-26 Solving Power Problems

Insert battery or connect an external power source. Ensure that power cords connecting the computer and the external power source are plugged in properly. Replace the DC-DC power board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. Turn on the computer. NOTE: To change the Hibernation setting in Windows 95, click the Hibernation tab in Power properties. Windows NT, run Computer Setup and select Power Management. Computer is in an exceedingly hot environment. Let the computer cool down. Make sure the ventilation intake and exhaust are not obstructed. Computer won't turn on and Computer is not connected LEDs aren't lit. to a power source. Power cords to the external power source are unplugged. DC-DC Converter is defective. Computer turned off while it System initiated Hibernation was left unattended and the due to a critical low-battery power /suspend light is off. condition. System initiated Hibernation after a preset timeout.
Integrated AC Power is defective. Replace the integrated AC Power and restart.
Computer initiated Suspend The unit temperature automatically or turned off was exceeded. automatically when it was docked in expansion base.
Troubleshooting
2-27
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Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with the printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of the application documentation.
Table 2-27 Solving Printer Problems

Problem
Printer will not turn on.
Probable Cause
The signal cable may not be connected properly, or the printer is unplugged. Printer is not turned on or is off line. The device drivers for the application are not installed. Printer that is set up for a network is not connected to the network. Printer cable is too long, unshielded, or defective. Paper tray is empty.
Solution(s)
Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Turn the printer on and set it to on-line. Refer to the printer documentation to install the correct printer driver. Connect the printer to the network.
Printer will not print.
Replace the cable. Fill the paper tray with paper and set the printer to on-line. Refer to the printer documentation to install the correct printer driver. Ensure that the printer signal cable is properly connected to the computer. Replace the printer cable and retest.
Printer prints garbled information.
Correct printer drivers are not installed. Cable is not connected properly. Cable is defective.
Solving Screen Problems

This section lists some common causes and solutions for computer display and external monitor problems. You can perform a monitor self-test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer. To do so, complete the following steps: 1. 2. 2. 4. Turn off the monitor. Turn off the computer. Disconnect the monitor signal cable from the computer. Turn on the monitor and allow it to warm up for one minute. The screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.
2-28
Troubleshooting
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Table 2-28 Solving Screen Problems
Problem
Characters are dim.
Probable Cause
The brightness or contrast (if applicable) control is not set properly. Computer screen is in direct light. Display is damaged. You initiated QuickLock/ QuickBlank. You may have another screen blanking utility installed. Screen save was initiated after the Power Management timeout period of inactivity If an STN screen is used, brightness/ contrast needs adjusting. Screen has overheated Suspend was initiated.
Solution(s)
Adjust the control(s)using Fn+F9 (contrast) and Fn+F10 (brightness). Tilt the display or move computer. Replace the display. Enter the password to exit QuickLock/QuickBlank. Press any key and/or enter the password. Press any key or click the mouse. Use the hotkeys to adjust the brightness/contrast. If the computer is in direct sunlight, move it an allow it to cool. Press the suspend button to exit Suspend. Press the Fn+F4 hotkey to display information on the computer screen. Press the Suspend button to exit Suspend. Enter the power-on password if prompted. Immediately connect the computer to an external power source or replace the battery pack. Press the Fn+F4 hotkey to switch to the external monitor Verify the cables are properly connected. Add the ANSI.SYS driver to the CONFIG.SYS file. Add the following line: DEVICE=C:\ANSI.SYS Restart the computer. If simultaneous display is desired, use 640 480 resolution. Continued
Screen is blank.
Computer screen is blank and the screen on an external monitor displays information. Screen is blank and the power/suspend light is blinking Screen is blank, the power/ suspend light is blinking, and the battery light is blinking External monitor does not display information
Display was switched to the external monitor. System is in Suspend System has entered a low-battery condition External monitor was connected after the computer was turned on The external monitor signal cable or power cord is not properly connected. The ANSI.SYS driver is not in the CONFIG.SYS file or the path is incorrect. You are using 800 600 or higher resolution on external display and have toggled back to internal display, which only supports 640 480 resolution.
Distorted or garbled characters on the screen are mixed with text. Garbled characters on internal display or flashing internal display when connected to external monitor.
Troubleshooting
2-29
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The image on the external monitor does not fill the screen.
Probable Cause
Solution(s)
This is typical; no action is required. This is typical; no action is required.
You are using an external monitor and simultaneously displaying an image on the computer display. Small red, green, or blue spots Small spots, called on-pixels, often appear on the computer TFT appear on TFT screens. Compaq display. limits the number of these on-pixels to 0.003% of the approximately 1 million transistors that are on a 12.1-, or 11.2-inch display. When in MS-DOS mode, To maintain a high-quality image, the image on the computer the 800 600 models do not display does not fill the screen. stretch the lower-resolution When displaying simultaneously, image of MS-DOS mode to fill the screen. the image on the external monitor may not be centered.
This is typical; no action is required.
Solving Software Application Problems

Most software application or installation problems occur as a result of one or more of the following:
s s s
The application was not installed correctly. Memory was not allocated correctly. A conflict exists between applications.
Table 2-29 Solving Software Application Problems

Problem Cannot use an application. Insufficient memory to run application. Probable Cause The application has not been added to the PATH statement. Solution(s) Run the program with the full path name.
System ran out of memory for Check the application documentation for memory requirements. the application. Install additional memory. Too many TSR (terminate and Remove from memory any TSR applications that stay resident) applications are you do not need. running. Application requires Windows to be run in enhanced mode. Exit Windows and enter again using the following command to run in enhanced mode: WIN/3
2-30
Troubleshooting
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Solving Convenience Base Problems
Table 3-30 Display Problems and Solutions
Problem
Garbled characters on internal display or flashing internal display when connected to external monitor. External monitor display is distorted.
Possible Cause
Solution(s)
Toggled to internal monitor Restart the system. If simultaneous display is desired, use from an external monitor that the resolution supported by the computer. is using higher resolution than that supported by the computer. Energy Star Monitor is selected on the Power Management menu, and the external monitor is not Energy Star compliant. Press any key or move the mouse to restore the display. If the display remains distorted, turn the monitor off and then back on. Deselect the Energy Star Monitor setting.
Computer screen and external monitor do not display information simultaneously.
Display was switched using the Press the Fn+F4 hotkeys to toggle through the three hotkeys. display possibilities. External monitor was not turned on before the system was turned on. External monitor was connected after the computer was turned on. Initiate Suspend, turn on external monitor, then exit Suspend to integrate new monitor. Initiate Suspend, connect external monitor, turn on the monitor, then exit Suspend.
Table 3-31 Docking Problems and Solutions

Problem Possible Cause Solution(s)
Slide computer forward from convenience base. Center over docking latch and replace. Push docking lever back to dock. Pull docking lever forward to release computer and re-dock. The computer is not The computer is not properly docked in properly centered over the convenience docking latch. base. The computer is not coupled to docking connector.
Table 3-32 Undocking Problems and Solutions

Problem
The computer will not undock.
Possible Cause
Connectors are tight. Security cable is locked. PC Card cable is attached to the computer. The docking lever in the convenience base may be defective.
Solution(s)
Grasp the computer with one hand and pull forward while pulling forward on docking lever with other hand. Unlock security cable. Remove cable from PC Cards before undocking. Replace the Convenience Base.
Troubleshooting
2-31
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Table 3-33 External Device Installation Problems and Solutions
Problem
A new device is not recognized as part of the computer system.
Possible Cause
Solution(s)
Power switch of the new Initiate Suspend, turn on external devices with power external device was not turned switches, then exit Suspend to integrate the new device. on before the system was turned on. External device was connected Windows 95: Initiate Suspend, plug in and turn on external after system was turned on. devices with power switches, then exit Suspend to integrate the new device. Windows NT: Power off computer and external devices. Power back on to integrate new device. The signal cable or power cord of the new device is loose or disconnected. The signal cable or power cord of the new device may be defective. Ensure that all cables are properly and securely connected. Ensure that all power cords are properly and securely plugged into an electrical outlet. Try connecting a different signal cable and/or power cord.
Table 3-34 Keyboard Problems and Solutions

Problem
External keyboard does not work.
Possible Cause
External keyboard may not be securely connected or may be connected to an incorrect external connector.
Solution(s)
Ensure that the external keyboard is properly and securely connected to the external keyboard connector.
Table 3-35 Mouse Problems and Solutions

Ensure that the external mouse is securely connected to the mouse connector or the correct external connector. External mouse does External mouse may not be not work. securely connected or may be connected to an incorrect external connector. Mouse was connected after system was turned on.
Turn off the unit, connect the mouse, then turn the unit on to integrate the mouse.
2-32
Troubleshooting
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Solving Network Problems
This section provides guidelines for troubleshooting common Ethernet network problems. Refer to these guidelines when you have determined that the computer in the convenience base is not communicating with the network. These guidelines do not discuss the process of debugging the network cabling. These are common problems to check first. Refer to the tables on the following pages for additional problems and solutions.
s
Ensure that the cabling is securely attached to the convenience base. A loose cable is the most common cause of network problems. If the cable is loose, secure it and see if the computer can communicate with the network. Determine whether the current computer or another computer has communicated with the network from the convenience base. If so, determine whether anything was added or changed that could have stopped the network interface from working. Run Diagnostics before installing the network drivers to verify that the network interface is working correctly.
Table 3-36 Solving Ethernet Network Problems

When turned on, the The computer is not connected Connect the computer to the Ethernet network. computer does not to the Ethernet network. detect the network. Suspend or Hibernation was initiated. Exit Suspend or Hibernation. Windows 95: Restart the computer by clicking Start, Shut Down, Restart the Computer. Windows NT: Click Start, Shut Down. Power the computer back on. After installing network operating system, computer does not detect network interface. The network driver fails to load during system initialization. If using a network interface card connected to a parallel port, the port has been disabled. Suspend or Hibernation was initiated. Ensure that network drivers are loaded and that the drive path is correct. Enable the parallel port. Restart the computer. Press F10 immediately when the cursor moves to the top right side of the screen.
Exit Suspend or Hibernation. Windows 95: Restart the computer by clicking Start, Shut Down, Restart the Computer. Windows NT: Click Start, Shut Down. Power computer back on. Continued
Troubleshooting
2-33
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Solving Ethernet Network Problems Continued Problem Possible Cause Solution(s)
Ensure that the cable is securely connected to the proper network connector on the Ethernet network. Diagnostics reports The cable is not securely a failure. connected to the network connector on the Ethernet network. There is a problem with the cable or a device at the other end of the cable. Possible hardware failure. Diagnostics reports Network drivers are no errors, but the not loaded. computer does not communicate with the network.
Ensure that the cable and device at the other end of the network connection are operating properly. Replace the Convenience Base. Load the network drivers. Windows 95: Restart the computer by clicking Start, Shut Down, Restart the Computer. Windows NT: Click Start, Shut Down. Power the computer back on.
A network configuration error Contact the network administrator. may have occurred (i.e., *.ini, *.inf, *.nif, or CONFIG.SYS files may need to be modified). Suspend or Hibernation was initiated. Exit Suspend or Hibernation. Windows 95: Restart the computer by clicking Start, Shut Down, Restart the Computer. Windows NT: Click Start, Shut Down. Power computer back on. The computer The computer does not detect stopped network drivers. communicating with the network after exiting Suspend. The computer stopped communicating with the network for no apparent reason. The cable is not securely connected to the network connector on the Ethernet. General network failure. Windows 95: Restart the computer by clicking Start, Shut Down, Restart the Computer. Windows NT: Click Start, Shut Down. Power computer back on. Ensure that the cable is securely connected to the convenience base and Ethernet network. Ensure that the network you are connected to is running and has not experienced problems that would prevent the connection. Reinstall the network drivers.
The files for the network drivers have been corrupted.
IMPORTANT: If the 100BaseT Ethernet upgrade module has been installed, remove this module before returning the convenience base for replacement.
2-34
Troubleshooting
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Chapter 3
Illustrated Parts
This chapter provides illustrated parts and references for spare parts for the Compaq Armada 4100 and 4200 Families. To review an illustrated parts breakdown of the computers, refer to the Illustrated Parts Map that comes with this guide.
Illustrated Parts
3-1
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3.1 System Unit
Figure 3-1. System Unit
3-2
Illustrated Parts
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Table 3-1 System Unit

Item
1* 2* 3* 4* 5* 6* 7* 8* 9* 10* 11* 12* 13* 14* 15* 16* 17* 18* 19 20 21 * * * 22 * 23
Description
CPU cover (Belgian) CPU cover (Brazilian) CPU cover (Danish) CPU cover (French) CPU cover (French Canadian) CPU cover (German) CPU cover (Hangeul) CPU cover (Int) CPU cover (Italian) CPU cover (Japanese) CPU cover (Latin American Spanish) CPU cover (Norwegian) CPU cover (Portuguese) CPU cover (Spanish) CPU cover (Swedish/Finnish) CPU cover (Swiss) CPU cover (Thai) CPU cover (UK English) CPU cover (US/Canada) Touchpad Clutch cover assembly (includes) Clutch cover Microphone Microphone housing Ir lens Heatsink assembly (includes) Heatsink Thermal pad Heatpipe assy, CPU board
Spares Part Number

290865-181 290865-201 290865-081 290865-051 290865-121 290865-041 290865-AB1 290865-002 290865-061 290865-291 290865-161 290865-091 290865-131 290865-071 290865-101 290865-111 290865-AB1 290865-031 290865-001 218078-001 258620-001
258632-001
287310-001 Continued
Illustrated Parts
3-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 1-1 Continued Item Description
24 * * * 25 * * * ** ** ** ** ** ** * ** ** ** ** * 26 CPU base assembly (includes) CPU base Expansion door Foot (3 ea) Foot (1 ea) Magnesium frame assembly (includes) Right speaker gasket Front cover Right cover Upper PCMCIA door Lower PCMCIA door Upper PCMCIA door spring Lower PCMCIA door spring Diskette eject hook Diskette eject button Eject shoulder screw Eject module spring Latch module spring Display ground bracket Front foot Hard drive insulator Clutch kit (includes) Left clutch assembly Right clutch assembly 27 28 Handle assembly Diskette Drive 258618-001 290837-001 258621-001 258619-001
Spares Part Number

258626-001
* Not illustrated **Included in Small Mechanical Parts Kit #258607-001
3-4
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3-2. System Unit (continued)
Illustrated Parts
3-5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2 Mass Storage Devices
Figure 3-3. Mass Storage Devices
3-6
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-2 Mass Storage Devices

Item
1 2 3 *4 *5 *6 *7 *8 *9
Description
3.5-inch, 1.44-MB, diskette drive 630-MB hard drive 810-MB hard drive 1.08-GB hard drive 1.4-GB hard drive 1.6-GB hard drive 2-GB hard drive 3-GB hard drive 4-GB hard drive
Spares Part Number

258611-001 258612-001 258614-001 258616-001 259263-001 287290-001 287207-001 290810-001 290811-001
* Not illustrated
Illustrated Parts
3-7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3 Cables and Power Cords
Figure 3-4. Cables
3-8
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-3 Cables and Power Cords

Item
1* 2* 3* 4* 5* 6* 7** 8* 9 10
Description
AC Power cord (Australia/New Zealand) AC Power cord (Denmark) AC Power cord (Europe) AC Power cord (Italy) AC Power cord (Japan) AC Power cord (Korea) AC Power cord (Switzerland) AC Power cord (UK and Singapore) AC Power cord (US/Canada)
Spares Part Number

246959-011 246959-081 246959-021 246959-061 246959-291 246959-AD1 246959-AG1 246959-031 246959-001
Diskette drive cable, parallel port to 258575-001 external drive unit (External Diskette Drive Bay) Cable for SpeedPaq 288 Telephony modems Australia Belgium Denmark Finland France Germany Italy Korea Netherlands Norway Singapore, Thailand, Malasia Spain Sweden Switzerland UK US/Canada 234409-011 234409-181 234409-081 234409-351 234409-051 234409-041 234409-061 234409-AD1 234409-331 234409-091 234409-AF1 234409-071 234409-101 234409-111 234409-031 234409-001
11*
* Not illustrated
Illustrated Parts
3-9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4 Standard and Optional Boards
Figure 3-5. Standard and Optional Boards
3-10
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-4 Standard and Optional Boards

Item
1 2* 3* 4* 5* 6* 7* 8* 9* 10* 11* 12* 13* 14* 15* 16* 17*
Description
Processor board, 75-MHz CPU Processor board, 100-MHz CPU with L2 cache Processor board, 120-MHz CPU with L2 cache Processor board, 133-MHz CPU with L2 cache
Spares Part Number

258627-001 258628-001 258629-001 258630-001
Processor board, 150-MHz MMX CPU with 287286-001 L2 cache Processor board, 166-MHz MMX CPU with 287287-001 L2 cache Processor board, 200-MHz CPU with L2 cache Processor board, 233-MHz CPU with L2 cache Processor board, 266-MHz CPU with L2 cache System Board, 8-MB RAM (includes Left speaker gasket, battery shroud 290827-001 290828-001 290830-001 258631-001
System Board, 16-MB RAM (includes) Left 287288-001 speaker gasket, battery shroud System Board, 32-MB RAM (includes) Left 290829-001 speaker gasket, battery shroud Memory board (DIMM), 4-MB, 70 ns, nonparity (2 ea) Memory board (DIMM), 8-MB, 70 ns, nonparity (2 ea) Memory board (DIMM), 16-MB, 70 ns, nonparity (2 ea) Memory board (DIMM), 32-MB, 70 ns, nonparity (2 ea) Netelligent 56K PC Card Fax Modem (North America) 218069-001 218070-001 218071-001 218072-001 295050-001
* Not illustrated
Illustrated Parts
3-11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5 Display Assembly
Figure 3-6. Display Assembly
3-12
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-5 Display Assembly

Item
1 2* 3* 4 5*
Description
10.4-inch CSTN display assembly 11.3-inch CSTN display assembly 11.8-inch CTFT display assembly 12.1-inch CSTN display assembly 12.1-inch CTFT display assembly
Spares Part Number

258608-001 258609-001 258610-001 287283-001 290766-001
* Not illustrated
Illustrated Parts
3-13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.6 Options
Figure 3-7. Options
3-14
Illustrated Parts
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Table 3-6 Options

Item
1 2 3 4* 5 6 7 8 9 10* 11 12* 13*
Description
Trackball Mobile CD Expansion Unit Convenience base (pass thru) US Convenience base (Ethernet) US Convenience base adapter AC adapter without power cord (for domestic and international use) External battery charger Automobile adapter Li-ion modular battery pack Li-ion handle battery pack NiMH handle battery pack Portfolio Carrying Case USB Cardbus PC Card
Spares Part Number

246970-001 218073-001 218075-001 218074-001 258541-001 246960-001 218076-001 218079-001 218077-001 246957-001 258509-001 246958-001 296501-001
* Not illustrated
Illustrated Parts
3-15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.8 Miscellaneous Parts
Figure 3-8. Miscellaneous Parts
3-16
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-7 Miscellaneous Parts

Item
1 2 3 4 5 6 7 8 9 10 11 12 13 14* 15* 16 17a 17b 17c
Description
Small mechanical parts kit (includes) Upper PCMCIA door Upper PCMCIA door spring (5 ea) Lower PCMCIA door Lower PCMCIA door spring (5 ea) Diskette eject hook Diskette eject button Display ground bracket Memory cover DualBay latch spring (1 ea) DualBay eject spring (1 ea) Rear foot (3 ea) Front foot (1 ea) Processor board shield Screw kit (For 5 units. See table 3-8 for contents and where-used matrix)
Spares Part Number

258607-001
258819-001
Tool kit (includes connector removal tool, 100767-001 loop back plugs, and case utility tool) Real-Time clock battery PCMCIA rail kit (includes) Top PCMCIA button Bottom PCMCIA button PCMCIA assembly 258634-001 258818-001
* Not illustrated
Illustrated Parts
3-17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 3-8 Miscellaneous Screw Kit Contents and Use (258819-001)

Description
CPU aligning socket Shoulder screw, diskete eject 4-40 5/16-inch screwlock M2 0.4 4.0 mm M2 0.4 12.0 mm M2.5 0.45 6.5 mm
Size
7 mm socket T8/Slotted 3/16 socket T8/Slotted T8/Slotted T8/Slotted
Quantity Where Used

10 5 30 10 10 45 expansion connector diskette drive eject mechanism I/O connectors at rear of unit secures hard drive to magnesium frame secures PCMCIA assembly secures processor board shield secures heatsink to system board secures system board to magnesium frame
M2.5 0.45 21.0 mm
T8/Slotted
20
secures front cover secures CPU cover/keyboard to magnesium frame
M2.5 0.45 7.5 mm M3 0.5 8.0 mm
T8/Slotted T8/Slotted
25 10
secures plastic to clutches secures base plastic to magnesium frame secures clutches to display assembly
3.8
Shipping Boxes
Table 3-9 Shipping Boxes
Description
Shipping Carton (5 ea) Shipping Carton w/packing (1 ea) Shipping Carton, display (1 ea)
Spares Part Number

213623-001 213619-001 213620-001
3-18
Illustrated Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.9 Documentation
Table 1-10 Documentation
Description Spare Part Number
Armada 4100 Family Illustrated Parts Map 258623-001 (10 ea) Armada 4200 Family Illustrated Parts Map 258624-002 (10 ea) Armada 4100 Family Quick Setup poster and Reference Guide 258625-001
Armada 4200 Family Quick Setup poster 258625-002 and Reference Guide
Illustrated Parts
3-19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3
Illustrated Parts
3-20
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4
Removal and Replacement Preliminaries

This chapter provides general service information for the Compaq Armada 4100 and 4200 Families. Adherence to the procedures and precautions described in this chapter is essential for proper service.
4.1
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt or heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly throughout a normal cycle. Or it may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
4.1.1
Generating Static
Table 4-1 shows how different activities generate static electricity and at different electrostatic voltage levels.
Table 4-1 Typical Electrostatic Voltages

Relative Humidity Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tubes Removing DIPS from vinyl trays Removing DIPS from Styrofoam Removing bubble pack from PCBs Packing PCBs in foam-lined box NOTE: 700 volts can degrade a product. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,000 V 21,000 V 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V
Removal and Replacement Preliminaries 4-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage:
s
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly. Place reusable electronic-sensitive parts from assemblies in protective packaging or conductive foam.
Use transporters and conveyors made of antistatic belts and metal roller bushings. Mechanized equipment used for moving materials must be wired to ground and proper materials selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
4.1.3
Removing Batteries
Compaq recommends that you remove all batteries from the computer before beginning the disassembly procedures. Failure to do so could cause damage to computer components.
4-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1.4
s s s s s
Preventing Damage to Drives
To prevent static damage to hard drives, use the following precautions: Handle drives gently, using static-guarding techniques. Store drives in the original shipping containers. Avoid dropping drives from any height onto any surface. Handle drives on surfaces that have at least one inch of shockproof foam. Always place drives with the PCB assembly-side down on the foam.
4.1.5
Grounding Methods
The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a grounded floor mat.
Table 4-2 Static-Shielding Protection Levels

Method Antistatic plastic Carbon-loaded plastic Metallized laminate Voltages 1,500 7,500 15,000
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1.6
s
Grounding Workstations
To prevent static damage at the workstation, use the following precautions: Cover the workstation with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Use static-dissipative mats, heel straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of non-conductive materials such as ordinary plastic assembly aids and Styrofoam. Use field service tools, such as cutters, screwdrivers and, vacuums, that are conductive. Use a portable field service kit with a static dissipative vinyl pouch that folds out of a work mat. Also use a wrist strap and a ground cord for the work surface. Ground the cord to the chassis of the equipment undergoing test or repair.
s s
s s
4.1.7
Grounding Equipment
Use the following equipment to prevent static electricity damage to the equipment: Wrist Straps are flexible straps with a minimum of 1 megohm +/- 10% resistance to the ground cords. To provide proper ground, a strap must be worn snug against the skin. On grounded mats without banana-plug connectors, connect a wrist strap with alligator clips. Heel straps/Toe straps/Bootstraps can be used at standing workstations and are compatible with most types of boots and shoes. On conductive floors or dissipative floor mats, use straps on both feet with a minimum of 1 megohm resistance between operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
4-4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1.8 Recommended Materials and Equipment
Other materials and equipment that are recommended for use in preventing static electricity include:
s s s s s
Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive table-top workstations with ground cord of 1 megohm of resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 megohm +/- 10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Metal tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes
s s s s s s s s s s s s
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations
Listed below are some considerations to keep in mind during the disassembly and assembly of the computer.
4.2.1
s s s
Tool Requirements
Torx T-8 screwdriver Flat-bladed screwdriver Tool kit, Compaq part number 100767-001 (includes case utility tool, connector removal tool, and loop back plugs) 7-mm socket wrench 3/16-inch socket wrench Preloaded application diskettes
s s s
4.2.2
Cables and Connectors
Apply only the tension required to seat or unseat the cables during insertion or removal from connectors. Handle cables by the connector or pull tabs whenever possible. In all cases, avoid bending, twisting, or tearing the cables, and ensure that cables are placed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing these computers, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can cause severe damage to the unit.
4.3
Serial Number
The computer serial numbers should be provided to Compaq whenever requesting information or ordering spare parts. The serial number is located on the bottom of the CPU on the left front corner.
4-6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5
Removal and Replacement Procedures

This chapter presents the removal and replacement procedures for both the 4100 and 4200 Families.
5.1
Serial Number
The computer serial number should be provided to Compaq when requesting information or ordering spare parts. The serial number is displayed on the bottom of the CPU on the left front corner (Figure 5.1).
Figure 5-1. Serial Number Location
5-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2 Disassembly Sequence Chart
Use the chart below to determine the section number and disassembly sequence for removing components from the computer.
5.3.1 Disconnect AC Power 5.3.1 Disconnect External Diskette Drive Bay 5.3.2 Undock the Computer 5.3.7 PC Card 5.4.1 Computer Logo 5.4.2 Computer Feet 5.3.3 Remove Handle Battery Pack 5.4.3 Handle 5.3.4 Remove DualBay Device (Optional Battery) 5.3.5 Pointing Device 5.3.6 Hard Drive 5.5.1 Memory Cover 5.5.2 Memory Board 5.5.3 Lithium Clock Battery 5.5.4 CPU Base Cover 5.5.5 5.5.6 5.9.1 5.9.5 5.6 Processor Shield and Board CPU Cover/Keyboard Upper PCMCIA Door PCMCIA Buttons Display Assembly 5.7.1 Clutch Cover 5.7.2 Clutch 5.8.1 System Board 5.8.2 Heat Sink 5.9.2 Lower PCMCIA Door 5.9.3 DualBay Eject Button 5.9.4 PCMCIA 5.9.6 Display Ground Bracket
Figure 5-2. Computer Disassembly Chart
5-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3 Preparing the Computer for Disassembly
Before beginning the removal and replacement procedures, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove the handle battery or DualBay pack (Section 5.3.3). 4. Remove the DualBay device (Section 5.3.4). 5. Remove the pointing device (Section 5.3.5). 6. Remove any PC Cards (Section 5.3.7). 7. Disconnect the External Diskette Drive Bay, if connected.
5-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.1 Disconnecting the AC Power and External Diskette Drive Bay
The first procedure that should be performed on the computer is to disconnect the power supply and any external devices. 1. Turn off the computer. 2. Disconnect the AC adapter power cord from the wall. 3. Disconnect the AC adapter from the computer.
Figure 5-3. Disconnecting the AC Power
4. Disconnect the External Diskette Drive Bay from the computer. 5. Turn off and disconnect any external devices. If the computer is docked in an auxiliary station, see Section 5.3.2 for undocking instructions.
5-4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.2 Undocking the Computer
If the computer is docked in an auxiliary station, it must be undocked from the convenience base and from the adapter or detached from the Mobile CD Expansion Unit (MCD) before performing additional work. Complete the following steps to undock the computer. If the computer is not docked in an auxiliary station, proceed to Section 5.3.3.
Convenience Base
The computer must be undocked from the convenience base before performing additional work. The same procedure is followed for removing the adapter and removing the MCD from the convenience base. These procedures are shown in Figures 5-4 and 5-5, respectively. To remove and replace the convenience base, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Close the computer. If you are removing an adapter from the convenience base proceed with step 3. If detaching an MCD, go to step 5. 3. Grasp the adapter and the convenience base and lift the convenience base slightly to disengage it from the adapter. 4. Pull the two pieces apart.
5-5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-4. Disconnecting the Convenience Base from the Adapter
5. To remove the convenience base from the MCD, lift the assembly slightly and pull the lever on the right bottom of the convenience base. This will separate the two pieces. 6. Grasp the MCD and the convenience base, then pull apart.
5-6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-5. Disconnecting the Mobile CD Expansion Unit from the Convenience Base
Reverse the above procedure to dock the convenience base and the MCD.
5-7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Adapter Base
To undock the computer from the adapter, complete the following steps: 1. Grasp both the computer and adapter, then pull apart.
Figure 5-6. Undocking the Computer from the Adapter Base
2. Reach underneath the computer and close the expansion cover on the bottom of the computer. Reverse the above procedure to dock the computer into the adapter base.
5-8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mobile CD Expansion Unit
Before detaching the computer from the MCD, disconnect it from the convenience base.
CAUTION: Make sure the computer display is closed before beginning this procedure .
To detach the computer from the MCD, complete the following steps: 1. Turn the computer and MCD assembly over, bottom side up. Turn the two thumbscrews on the bottom of the MCD counterclockwise to loosen the MCD from the computer.
Figure 5-7. Loosening the Thumbscrews
5-9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Turn the computer and MCD over, top side up. 3. Rotate the eject lever on the back of the MCD 1 down to pry the two pieces apart. Remove the computer from the guide hooks on the MCD by sliding the computer 2 up and away from the MCD.
Figure 5-8. Detaching the Computer from the MCD
5-10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Close the expansion slot cover on the bottom of the computer.
Figure 5-9. Closing the Expansion Slot Cover
Reverse the above procedures to attach the computer to the MCD.

CAUTION: Power to the computer should be turned off when connecting the computer to the MCD. Falure to do so may cause damage to the hard drive.
5-11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.3 Battery Packs
The handle battery pack and the DualBay battery pack should be removed before performing any internal maintenance on the computer.
WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Armada Personal Computer into the battery compartment. Do not force the battery pack into the handle if insertion does not occur easily. WARNING: Do not crush, puncture, or incinerate the battery pack. Do not dispose of in water. Do not expose to temperatures higher than 60 C. Do not open a battery pack, as this damages the pack, makes it unserviceable, and exposes potentially harmful battery components. There are no field-serviceable parts located inside the battery pack.
! !
To remove the battery pack from the handle, complete the following steps: 1. Place the computer in its normal operating position with the handle in the carry position. 2. Grasp the battery cap on the top and bottom handle 2 .
1
and pull the battery pack out of the
Figure 5-10. Removing the Battery Pack from the Handle
5-12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To install the battery pack into the handle, orient the battery pack with the sleeve and insert the battery pack with its contacts facing into the handle. Push firmly until the battery pack clicks into place.
Figure 5-11. Inserting a Battery Pack into the Handle CAUTION: Installing the battery pack upside down can cause the handle to break.
5-13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.4 DualBay Battery Pack and Devices
Either a diskette drive or a modular battery pack may be installed into the DualBay. The device in the DualBay must be removed prior to performing maintenance on the computer. For convenience, a diskette drive is depicted in this sequence, but the procedure is the same regardless of the device. To remove the DualBay device, complete the following steps: 1. With the computer open and the display screen in the upright position, lift the front of the computer slightly. Push inward on the front of the DualBay device while pressing in the DualBay eject button 1 on the right side of the computer. Lifting the computer prevents the rubber foot on the bottom of the DualBay device from dragging. 2. Pull the DualBay device
2
out of the DualBay.
Figure 5-12. Removing the DualBay Device
5-14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CAUTION: The device in the DualBay must be removed prior to performing maintenance on the computer.
! !
WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Armada Personal Computer into the battery compartment. Do not force the battery pack into the handle if insertion does not occur easily. WARNING: Do not crush, puncture, or incinerate the battery pack. Do not dispose of in water. Do not expose to temperatures higher than 60 C. Do not open a battery pack, as this damages the pack, makes it unserviceable, and exposes potentially harmful battery components. There are no field-serviceable parts located inside the battery pack.
To install the DualBay device, complete the following steps: 1. Lay the computer flat on a table or work surface. If installing a battery pack, orient the battery pack with its label facing up and the battery contacts facing into the DualBay. 2. Lift the computer slightly, align the DualBay device with the metal rails in the DualBay, and push it into the computer until it clicks into place. Lifting the computer prevents the rubber foot on the bottom of the DualBay device from dragging.
Figure 5-13. Inserting a DualBay Device
5-15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3.4 Pointing Devices
There are two pointing devices available for the computer: a modular touchpad and a modular trackball. Both devices are removed and installed the same way. To remove the pointing device, complete the following steps: 1. Disconnect the AC power (section 5.3.1). 2. Undock the computer from its auxiliary base, if necessary (See Section 5.3.2). 3. Remove the handle battery pack (Section 5.3.3). 4. Remove the DualBay device (Section 5.3.4). 5. To release the pointing device, push in the metal retaining clip between the DualBay and the pointing device bay.
1
located in the wall
6. While holding in the retaining clip, pull the pointing device straight out of the computer base 2 .
Figure 5-14. Removing the Pointing Device (Touchpad)
5-16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To install the pointing device, complete the following steps: 1. Align the slots in the sides of the pointing device with the guide rails in the pointing device bay. 2. Slide the pointing device forward in the bay until it snaps into place.
CAUTION: Do not bend the metal retaining clip when inserting the device.
Figure 5-15. Installing the Pointing Device (Trackball)
3. Replace the DualBay device (section 5.3.4).
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5.3.5 Hard Drive
The hard drive is held in place with two screws. To remove the hard drive, complete the following steps: 1. Disconnect the AC power (section 5.3.1). 2. Undock the computer from its auxiliary base, if necessary (See Section 5.3.2). 3. Remove the handle battery pack (Section 5.3.3). 4. Remove the modular battery pack, if present (Section 5.3.4). 5. Remove the two screws drive in place.
1
from the bottom of the computer that secure the hard

2
6. Grasp the hard drive at the thumb tab
and slide it straight out of the computer.
Figure 5-16. Removing the Hard Drive
Reverse the above procedure to install the hard drive.
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5.3.6 PC Card
Compaq recommends that you remove any installed PC (PCMCIA) cards before performing any service on the computer. To remove a PC card, complete the following step: Press the PC card eject button
1
and slide the card out of the drive
2.
Figure 5-17. Removing the PC Card
To install a PC card, insert the card into the slot and press firmly until it is seated.
5-19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4 External Computer Components
This section describes the removal and replacement procedures that do not require access to the internal components of the computer. This includes:

Computer logo Computer feet Computer handle
5.4.1
Computer Logo
The computer logo is on the outside of the display assembly and may be replaced if damaged. To replace the logo, complete the following steps: 1. Use a small sharp flat-bladed screwdriver to pry up the existing logo. 2. Clean the area with a clean dry cloth. 3. Install the new logo in the area shown in the figure.
Figure 5-18. Attaching the Computer Logo
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5.4.2 Computer Feet
There are four locations where the two different computer feet may be applied. The locations are: one on the hard drive and three on the CPU base cover. To replace the computer feet, complete the following steps: 1. Peel the old foot from the computer. Use a razor blade if needed to lift a corner of the foot free from the base cover. 2. Clean the area where the new foot is to be applied with a clean dry cloth. 3. Install the new foot, pressing it firmly into place.
Figure 5-19. Computer Feet Locations
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5.4.3 Handle
This section describes the removal and replacement of the handle. To remove the handle, complete the following steps: To attach the handle to the computer, follow these steps: 1. If a charged battery is installed in the DualBay, initiate Suspend. (If not, initiate Hibernation by pressing Fn+ suspend.) Close the computer, detach external devices, then turn the computer bottom side up. 2. Line up the metal tabs on the handle with the slots on the back of the computer.
3. Attach the handle to the computer.
Figure 5-20. Attaching the Handle to the Computer
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4. Tighten the thumbscrews on the handle by turning them clockwise.
5. Turn the computer right side up, open the display, attach external devices, and press
the suspend button to exit Suspend.
Figure 5-21. Turning Thumbscrews to Tighten Handle CAUTION: If no other battery is installed and the computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices.
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To remove the handle from the computer, follow these steps: 1. Close the computer and turn it bottom side up, with the handle in the carry position. 2. Remove the battery from the handle. (See " Battery Packs in Section 5.3.3 for instructions.) 3. Loosen the thumbscrews on the metal strip along the back of the computer by turning them counterclockwise.
Figure 5-22. Turning Thumbscrews to Loosen the Handle
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4. Lift the handle and remove. 5. Turn the computer right side up, open the display, turn on the computer, and attach external devices.
Figure 5-23. Removing the Handle CAUTION: To prevent corrosion, do not touch the electrical connectors on the battery handle.
5-25
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.5 CPU Base Assembly
This section describes the removal and replacement of the CPU base assembly and the doors associated with it. It includes the following:

Memory cover Memory boards CPU base Processor board Lithium real time clock battery
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5.5.1 Memory Cover
The memory cover must be removed before either the memory boards or the Lithium clock battery can be removed. To remove the memory cover, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Unsnap the door by pulling up on the wide end of the door. The case utility tool may be used if needed.
Figure 5-24. Removing the Memory Cover
Reverse the procedure to install the memory cover.
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5.5.2 Memory Boards
Memory boards that are in the computer must be removed before others are installed. Memory expansion boards come in two matched boards.To remove the memory boards, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the memory cover (Section 5.5.1).
CAUTION: If you need to remove the memory expansion boards, be sure to release the locking tabs that secure the memory boards in the slots. If the tabs are not released, the connectors may break and cause irreparable damage to the system board.
5. Release the locking tab 1 at each end of the upper memory board. This releases the memory board and allows it to rotate upwards to ease removal. 6. Lift the free edge of the memory board slightly slot.
2
and pull it straight out of the
Figure 5-25. Removing the Memory Board
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After removing the upper memory board, the lower memory board may be removed by completing the following steps: 1. Release the latch at each end of the lower memory board. This releases the memory board and allows it to rotate upwards for removal. 2. Rotate the board upwards about 25 degrees, pull the board out 2-mm (1/8-inch), and rotate the board up about 40 degrees. 3. Pull the memory board out of the slot. Memory boards must be installed in matched pairs. You must install the lower memory board before the upper one. NOTE: Align the star on the memory board with the star on the system board to ensure proper installation. To install the memory boards, complete the following steps: 1. Insert the memory board into the memory slot 1 . 2. Pivot the memory board
2
so that it lays flat in the memory compartment.
3. Push the memory board firmly into place to seat the connections and to engage the locking tabs.
Figure 5-26. Installing the Memory Boards
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5.5.3 Lithium Real Time Clock Battery
To remove the Lithium real time clock (RTC) battery, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the memory cover (Section 5.5.1). 5. Remove the Lithium RTC battery by lifting it up from the system board. 6. Disconnect the RTC battery cable from the connector.
WARNING: There is a risk of explosion and injury if the battery is incorrectly replaced or handled improperly. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done using the Compaq spare part for this computer. CAUTION: To prevent damaging the RTC battery cable, rock the connector from side to side to disconnect it.
Figure 5-27. Removing the Lithium Real Time Clock Battery
Reverse the procedure to install a replacement RTC battery.
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5.5.4 CPU Base Cover
To remove the CPU base cover, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the handle (Section 5.4.3), if attached. 5. Using a Torx T-8 screwdriver, remove the two screws from the bottom and the two lower screws from the rear of the CPU base.
Figure 5-28. Removing the Four Screws from the CPU Base
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7. Use the case utility tool to gently lever the side of the cover 1 from the CPU base on the right end. This will release the tab that holds the base in position. 8. Lift up the base cover slightly
2
to clear the frame.
Figure 5-29. Levering the CPU Base Cover to Release the Tabs and Lifting the Base
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9. Use the case utility tool again to gently lever the side of the cover from the CPU base 1 on the left end. This will release the tab that holds the rest of the base in position. 10. Lift the base cover
2
from the magnesium frame.
Figure 5-30. Releasing the Left Tab
Reverse the procedure to install the base. It is not necessary to use a tool to snap the cover into position.
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5.5.5 Processor Shield and Board
To remove the processor shield and board, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the hard drive. (Section 5.3.6). 5. Remove the handle (Section 5.4.3). 6. Remove the CPU base cover(Section 5.5.3). 7. Use a Torx T-8 screwdriver to remove the three screws that secure the processor board to the magnesium frame. 8. Using the slot opening, lift the processor board to disconnect it from the system board.
Figure 5-31. Removing the Processor Board
To install the processor board, Compaq recommends that you first remove the CPU cover as described in Section 5.5.6. This allows you to squeeze the new board into position and prevents bending the system board.
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CAUTION: Installing the processor board without completing the recommended disassembly can flex the system board. This could cause an incomplete connection or damage to the system board.
After the CPU cover has been removed (Section 5.5.6), place the processor board in position and squeeze it into place. Complete the assembly process by reversing the steps described in Section 5.5.6.
5.5.6 CPU Cover and Keyboard Assembly

To remove the CPU cover and keyboard assembly, complete the following steps: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive (Section 5.3.6). 6. Remove two screws from the bottom left side of the CPU.
Figure 5-32 Removing the Screws from the Bottom of the CPU
5-35
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8. Remove the two screws in the center of the unit near the memory compartment opening.
Figure 5-33. Removing the Screws Near the Memory Compartment Opening
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9. Turn the unit top side up, then open the display so it is in the upright position. 10. Lift up the left front of the keyboard assembly about 1/2 inch 1 to allow a boss to clear the frame. Rotate the assembly to the right 2 , then pull it forward and away 3 from the frame.
Figure 5-34. Removing the CPU Cover and Keyboard Assembly
5-37
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To install the CPU cover, reverse the procedure above and use the following steps to ensure proper keyboard alignment. 1. It is critical for purposes of keyboard alignment that the screw identified below as 1 be installed first whenever a CPU bottom is reattached. Failure to follow this directive will result in sporadic keyboard performance. 2. Screw 2 must be tightened next to firm up the keyboard location. 3. Screws 3 and 4 should follow next. All screws should be snug.
Figure 5-35. Reinstalling Screws to the Bottom of the CPU
5-38
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.6 Display Assembly
To remove the display assembly, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the CPU base cover (Section 5.5.4). 5. Disconnect the display ground cable by pulling it out of the clip on the magnesium frame.
Figure 5-39. Disconnecting the Ground Cable from the Magnesium Frame
5-39
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6. Disconnect the display cable from the system board by pulling up on the pull tabs attached to the flat ribbon cable.
CAUTION: Do not pull on the flat cable as it is easily damaged.
Figure 5-40. Disconnecting the Display Connector from the System Board
5-40
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7. Turn the computer top side up and open the display to a vertical position, 8. Remove the four clutch screws at the back of the display assembly. 9. Lift the display assembly from the CPU base. As you lift the display , guide the flat ribbon display cable and the ground cable through the slot to prevent damage.
Figure 5-41. Removing the Screws and Lifting the Display Assembly from the Clutches CAUTION: Do not pull out the clutch cover when removing the display assembly. Doing so may damage the microphone cable harness.
5-41
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To install the display assembly, complete the following procedures: 1. Guide the flat ribbon display cable and the display ground cable through the slot in the CPU base. 2. Position the display assembly onto the two clutch assemblies and align the screw holes on the back of the display assembly with those in the clutch assembly. 3. Install the four screws to secure the display assembly to the clutches.
CAUTION: Do not reuse the clutch screws removed from the old display. These screws may back out of the display clutches and cause the display assembly to loosen from the CPU base.
4. Close the display, turn the computer bottom side up, and reconnect the display cable to the CPU, pressing firmly to ensure that the connector seats properly. 5. Reconnect the display ground cable to the ground clip.
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.7
5.7.1
Clutch Assembly Components

Clutch Cover
This section covers the removal and replacement of the clutch cover and the clutches.
To remove the clutch cover, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the CPU base cover (Section 5.5.4). 5. Remove the CPU base cover (Section 5.5.4). 6. Remove the CPU cover/keyboard assembly (Section 5.5.6). 7. Remove the display assembly (Section 5.6). 8. Remove the two screws that secure the clutch cover to the clutches and secure it to the magnesium frame.
Figure 5-42. Removing the Clutch Cover
5-43
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9. Lift the right side of the clutch cover about 0.5 inch to gain access to the microphone cable harness, then disconnect the harness from the system board.
CAUTION: The microphone cable harness is delicate. Mishandling may damage the wiring.
10. Lift and remove the clutch cover assembly up and away from the computer.
Figure 5-43. Disconnecting the Microphone and Removing the Clutch Cover
Reverse the procedure to install the clutch cover.
5-44
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5.7.2 Clutches
The two clutches act as hinges for the display assembly. To remove the clutches, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the CPU base cover (Section 5.5.4). 5. Remove the CPU cover/keyboard assembly (Section 5.5.6). 6. Remove the display assembly (Section 5.6). 7. Remove the clutch cover (Section 5.7.1). 8. Remove the clutches from the magnesium frame.
Figure 5-44. Removing the Clutches
Reverse the procedure to install the clutches. The clutches are not interchangeable with each other.
5-45
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.8 System Board Components
There are two major parts that comprise the system board: the system board, and the heat sink.
5.8.1
System Board
To remove the system board, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the CPU base cover (Section 5.5.4). 7. Remove the processor shield and the processor (Section 5.5.5). 8. Remove the CPU cover/keyboard assembly (Section 5.5.6). 9. Remove the display assembly (Section 5.6). 10. Remove the clutch cover (Section 5.7.1).
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11. Use a 7-mm socket wrench to remove the two nuts that secure the expansion connector in place.
Figure 5-45. Removing the Expansion Connector Nuts
5-47
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12. Turn the computer bottom side up and remove the five screws that secure the system board to the magnesium frame.
CAUTION: To prevent electrostatic discharge damage to the system I/O board, follow the precautions described in Chapter 4, "Removal and Replacement Preliminaries."
Figure 5-46. Removing the Screws from the System Board
5-48
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13. Use a 3/16-inch socket wrench to remove the six screwlocks that secure the I/O connectors to the magnesium frame at the back of the unit.
Figure 5-47. Removing the Screwlocks from the System Board
14. Lift the front end of the system board then slide the board out from the magnesium frame.
5-49
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To replace the system board, complete the following procedures: 1. Insert the system board, rear end first, into the magnesium frame. 2. Replace the six screwlocks that secure the I/O connectors to the magnesium frame. Begin with the center pair of screwlocks and move outward, alternating from side to side. 3. Replace the five screws that secure the system I/O board to the magnesium frame. Begin with the left rear screw and move outwards. Follow the insertion sequence shown in the following figure.
Figure 5-48. Installing the System Board Screws
4. Turn the computer top side up and install the two nuts that secure the expansion connector in place.
5-50
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5.8.2 Ensuring ESD Protection
When reinstalling the system board, it is important to include the grounding clip to maximize the ESD (electrostatic discharge) protection of the computer The grounding clip is located on the system board and is placed underneath the left rubber speaker isolation strip. Use the following precautions to ensure the grounding clip is in place when reinstalling the system board:
s
The grounding clip is installed in computers that have serial numbers higher than 650XXXXXXX. When the system board is removed, the grounding clip is removed with it. Be sure to replace the grounding clip when reinstalling the system board. If you need to reinstall the clip, reinstall it by slipping the clip under the rubber speaker isolation strip. Be sure the fingers of the grounding clip make contact with the magnesium frame and left speaker frame. While replacing screws in the system board during reinstallation, secure the clip in place with screw number 2 as shown in Figure 5-55. Include or replace the grounding clip whenever any service activity involves the removal and replacement of the system board. Failure to do so compromises the ESD protection of the computer.
5.8.3 Heatsink and Video Chip Heatpipe

To remove the heatsink, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the memory cover (Section 5.5.1). 7. Remove the CPU base cover (Section 5.5.4). 8. Remove the processor shield and the processor (Section 5.5.5). 9. Remove the CPU cover/keyboard assembly (Section 5.5.6). 10. Remove the display assembly (Section 5.6). 11. Remove the clutch cover (Section 5.7.1). 12. Remove the clutch cover (Section 5.7.1).
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CAUTION: To prevent electrostatic discharge damage to the System I/O board, follow the precautions described in Chapter 4, "Removal and Replacement Preliminaries in this guide.
14. Remove the screw that secures the heatsink to the system board. 15. Slide the heatsink out and away from the system board.
Figure 5-49. Removing the Heatsink
To install the heatsink, reverse the procedures.
5-52
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To install the video chip heatpipe: CAUTION: The video chip heatpipe is easily bent. Please use extreme care when handling and installing to prevent damage. A bent video chip heatpipe may cause stack-up tolerance problems when reassembling the processor board. 1. Complete steps 1-12 in section 5.8.2. 2. Removing the release liner protecting the thermal-adhesive strip on the small fin of the video chip heatpipe. 3. Place the video chip heatpipe into the frame as shown in the figure below locating the small fin between the cylindrical features with the thermal-adhesive and against the frame. 4. Press firmly on the foam-rubber spacer for 10 seconds to set the adhesive. 5. Reverse the disassembly procedures to reassemble the computer.
Figure 5-50 Installing the Video Chip Heatpipe
To remove the video chip heatpipe: 1. Complete steps 1-12 in section 5.8.2. 2. The video chip heatpipe is held in place with a double-sided thermal-adhesive strip. Lift the video chip heatpipe upward to loosen the adhesive bond. Use care to not bend the video chip heatpipe during removal.
5-53
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.9 Frame Components
Frame components include the upper and lower PCMCIA doors and the DualBay eject button components. Important: When installing the PCMCIA doors, the lower door must be installed first.
5.9.1
Upper PCMCIA Door
To remove the upper PCMCIA door, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove the handle battery pack (Section 5.3.3). 4. Remove the DualBay battery pack, if present (Section 5.3.4). 5. Remove the CPU cover/keyboard assembly (Section 5.5.6). 6. Grasp the upper door in the middle, slide it towards the front of the CPU, and flex it towards the inside of the computer. This allows the rear pin of the door to slide out of its slot while being compressed.
CAUTION: The spring is very small and is easily lost.
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7. Remove the return spring by sliding it off the pin end that is towards the front of the computer frame.
Figure 5-51. Removing the Upper PCMCIA Door
5-55
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When installing the upper PCMCIA door, position the long straight leg of the spring so that it is against the door, and insert the crooked end into the cavity on the front cover plastic tab next to the PCMCIA button opening.
Figure 5-52. Replacing the Upper PCMCIA Door and Spring
5-56
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5.9.2 Lower PCMCIA Door
To remove the lower PCMCIA door, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the CPU base cover (Section 5.5.4). 7. Remove the processor shield and the processor (Section 5.5.5). 8. Remove the CPU cover/keyboard assembly (Section 5.5.6). 9. Remove the display assembly (Section 5.6). 10. Remove the clutch cover (Section 5.7.1). 11. Remove the system board (Section 5.8.1). 12. Remove the upper PCMCIA door (Section 5.9.1). 13. Grasp the lower door in the middle, push it forward, and flex it towards the inside of the computer. This allows the rear pin of the door to slide out of its slot while the spring is being compressed.
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CAUTION: The spring is very small and is easily lost.
14. Slide the return spring off the pin end that is nearer to the front of the computer frame.
Figure 5-53. Removing the Lower PCMCIA Door
5-58
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When installing the lower PCMCIA door, note the placement of the spring on the door pin and the way the spring nests in the cavity on the frame.
Figure 5-54. Replacing the lower PCMCIA Door and Spring
5-59
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.9.3 DualBay Eject Assembly
To remove the DualBay eject assembly components, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all the battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the CPU base cover (Section 5.5.4). 7. Remove the processor shield and the processor (Section 5.5.5). 8. Remove the CPU cover/keyboard assembly (Section 5.5.6). 9. Remove the display assembly (Section 5.6). 10. Remove the clutch cover (Section 5.7.1). 11. Remove the clutches (Section 5.7.2) 12. Remove the system board (Section 5.8.1).
5-60
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13. Lift the eject button
1
out of the magnesium frame.
14. Remove the single screw that holds the hook in place, then lift the return spring and the hook 2 from the magnesium frame. 15. Release the ejector spring arm
3
from the post in the magnesium wall.
Figure 5-55. Removing the DualBay Eject Button and Spring
Reverse the procedures to install the DualBay eject button.
5-61
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.9.5 PCMCIA Assembly
To remove the PCMCIA assembly from the system board, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the CPU base cover (Section 5.5.4). 7. Remove the processor shield and the processor (Section 5.5.5). 8. Remove the CPU cover/keyboard assembly (Section 5.5.6). 9. Remove the display assembly (Section 5.6). 10. Remove the clutch cover (Section 5.7.1). 11. Remove the clutches (Section 5.7.2). 12. Remove the system board (Section 5.8.1).
5-62
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13. With the system board bottom side up, remove the two screws that secure the PCMCIA assembly to the system board.
Figure 5-56. Removing the PCMCIA Retaining Screws
5-63
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14. Turn the system board top side up and rotate the PCMCIA assembly until it clears the system board.
Figure 5-57. Removing the PCMCIA Assembly from the System Board
To reinstall the PCMCIA assembly, reverse the procedure.
5-64
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.9.6 PCMCIA Ejector Buttons
To remove the PCMCIA ejector buttons, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.3.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive (Section 5.3.6). 6. Remove the CPU cover/keyboard assembly (Section 5.5.6).
5-65
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7. Rotate the upper PCMCIA button upwards
1
to remove it from the push rod.
8. Rotate the lower PCMCIA button upwards 2 to remove it from the push rod.
Figure 5-58. Removing the PCMCIA Ejector Button
To install the PCMCIA ejector buttons, reverse the procedure.
5-66
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.9.7 Display Ground Bracket
To remove the display ground bracket, complete the following procedures: 1. Disconnect the AC power and any external devices (Section 5.3.1). 2. Undock the computer from the auxiliary base, if necessary (Section 5.3.2). 3. Remove all battery packs (Section 5.4.3). 4. Remove the pointing device (Section 5.3.5). 5. Remove the hard drive. (Section 5.3.6). 6. Remove the CPU base cover (Section 5.5.4). 7. Remove the processor shield and the processor (Section 5.5.5). 8. Remove the CPU cover/keyboard assembly (Section 5.5.6). 9. Remove the display assembly (Section 5.6). 10. Remove the clutch cover (Section 5.7.1). 11. Remove the clutches (Section 5.7.2). 12. Remove the system board (Section 5.8.1).
5-67
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13. Unclip the display ground bracket from the magnesium frame.
Figure 5-59. Removing the Display Ground Bracket
To install the display ground bracket, reverse the procedure.
5-68
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6
Specifications
This chapter provides physical and performance specifications for the following:

Computer Displays Hard drives Diskette drive CD-ROM drive Battery packs MCD Expansion Unit External power sources System interrupts System DMA System I/O address System memory map
The chapter also includes:

Specifications
6-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1 Computer
Table 6-1 Computer
U.S.
Dimensions Height Depth Width Weight: 4100 With battery handle Without battery handle Weight: 4200 With battery handle Without battery handle Standalone (Battery) Power Requirments Nominal Operating Voltage Maximum Operating Power Peak Operating Power AC Adapter Power Requirements Operating Voltage Operating Current Operating Frequency Range Maximum Transient Automobile Adapter DC Input Requirements Operating Voltage Operating Power Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tw = 38.7C max) Altitude Operating Nonoperating Shock Operating Non operating Vibration Operating Nonoperating 1.49 in 10.20 in 11.40 in 5.95 lbs 4.94 lbs 6.23 lbs 4.94 lbs 14.2 VDC 35.0 W 40.0 W 100 to 240 VAC RMS 1.10 A RMS 50 to 60 Hz AC 4/50 kV 11 to 16 VDC 85.0 W 5 to 95F -4 to 140F 10 to 90% 5 to 95% 0 to 10,000 ft 0 to 30,000 ft 10 G, 11 ms, half sine 60 G, 11 ms, half sine 0.25 G, 5-500 Oct/Min sweep rate 1.00 G, 5-500 Oct/Min sweep rate
Metric
37.85 mm 259.48 mm 289.56 mm 2.70 kg 2.24 kg 2.83 kg 2.24 kg 14.2 VDC 35.0 W 40.0 W 100 to 240 VAC RMS 1.10 A RMS 50 to 60 Hz AC 4/50 kV 11 to 16 VDC 85.0 W 10 to 35C -20 to 60C 10 to 90% 5 to 95% 0 to 3.15 km 0 to 9.14 km
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The Compaq Armada operates well within this range of temperatures.
6-2
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 Displays
Table 6-2 12.1-Inch CSTN, SVGA Display
U.S.
Dimensions Height Width Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 6.3 in 8.4 256 20:1 70 CD/M2 @ 4.0 mA 0.264 0.264 mm 800 600 RGB Stripe Edge Lit 80 25 3.4 W
Metric
158.38 mm 211.18 mm
Table 6-3
12.1-Inch CTFT, SVGA Display
U.S.
Dimensions Height Width Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 6.3 in 8.4 256 100:1 70 CD/M2 @ 4.0 mA 0.264 0.264 mm 800 600 RGB Stripe Edge Lit 80 25 3.4 W
Metric
16.0 cm mm 21.3cm mm
Specifications 6-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-4 11.8-Inch CTFT, SVGA Display
U.S.
Dimensions Height Width Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 7.05 in 9.40 in 262 K 100:1 70 CD/M2 @ 4.0 mA 0.29 0.29 mm 800 600 RGB Stripe Edge Lit 80 25 3.2 W
Metric
179.1 mm 238.8 mm

U.S.
Dimensions Height Width Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 6.77 in 9.02 in 262 M 22:1 70 CD/M2 @ 4.3 mA 0.29 x 0.29 mm 800 x 600 RGB Stripe Edge Lit 80 25 3.7 W
Metric
171.88 mm 229.18 mm
6-4
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
U.S.
Dimensions Height Width Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 6.24 in 8.31 in 262 K 20:1 70 CD/M2 @ 4.0 mA 0.264 0.264 mm 800 600 RGB Stripe Edge Lit 80 25 3.4 W
Metric
158.38 mm 211.18 mm
Specifications 6-5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3
Hard Drives
Table 6-7
Standard Model Configurations 3-GB
3250.7 3251.4
4-GB
4114.0 4099.8
Formatted Capacity per Drive (MB) Physical Logical Drive Type Drive Height With drive frame (mm) Drive Size Inches Millimeters Transfer Rate Media (Mb/s) Interface (Mb/s) Sector Interleave Typical Seek Time (Including setting) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Physical Configuration Cylinders Data Heads Sectors/Track Logical Configuration Cylinders Heads Sectors per Track Buffers Size (KB)
Continued
12.7 4.0x2.740x0.5 100x70x12.7 39.6 to 71.5 16.6 1:1 2.5 13.0 23.0 4000 6371 6 117 to 216
12.7 4.0x2.740x0.5 100x70x12.7 51.7 to 83.4 16.6 1:1 4.0 13.0 23.0 4000 6975 6 144 to 240
6300 16 63
7944 16 63
6-6
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-7 Continued Standard Model Configurations
Formatted Capacity per Drive (MB) Physical Logical Drive Type Drive Height With drive frame (mm) Drive Size Inches Millimeters Transfer Rate Media (Mb/s) Interface (Mb/s) Sector Interleave Typical Seek Time (Including setting) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Physical Configuration Cylinders Data Heads Sectors/Track Logical Configuration Cylinders Heads Sectors per Track Buffers Size (KB) 61.8 to 39.5 16.67 MB 61.8 to 39.5 16.67 MB 61.6 to 39.1 16.67 MB 2.5x0.5 102x75 3.9x2.7 100x69.8 2.5x0.5 102x75 12.7 12.49 12.7 1443.0 1443.0 65 (soft) 1632.1 1631.1 65 2167.6 2167.6 65 (soft)
1.4 GB
1.6-GB
2-GB
4.0 13.0 23.0 4009 4975 4 180-110 2796 16 63 96 KB
4.0 12.0 23.0 4009 5159 4 108-198 3163 16 63 96 KB
4.0 13.0 23.0 4006 4975 6 180-110 4200 16 63 96 KB

Continued
Specifications 6-7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-7 Continued Standard Model Configurations

Formatted Capacity per Drive (MB) Physical Logical Drive Type Drive Height With drive frame (mm) Drive Size Inches Millimeters Transfer Rate Media (Mb/s) Interface (Mb/s) Sector Interleave Typical Seek Time (Including setting) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Physical Configuration Cylinders Data Heads Sectors/Track Bytes/Sector Logical Configuration Cylinders Heads Sectors per Track Bytes per Sector Buffers Size (KB) 23.7 to 39.05 27.4 to 54.0 16.6 1:1 6 18 28 3968 3302 2 67-115 512 1222 16 63 512 120 16.6 1:1 4 15 24 3634 3915 5 90-180 512 1581 16 63 512 128 27.4 to 54.0 16.6 1:1 4 15 24 3634 3915 6 90-180 512 2108 16 63 512 128 2.5 x 0.5 102 x 75 2.5 x 0.5 102 x 75 2.5 0.5 102 75 12.7 12.7 12.7 631.7 630.6 65 815.9 814.3 65 1088.1 1085.8 65
630-MB
810-MB
1.08-GB
6-8
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4 Diskette Drive

Table 6-8
Diskette size High density Low density Light Height Bytes per sector Sectors per Track High density Low density Tracks per Side High density Low density Read/Write heads Average Seek Times Track-to-Track (high/low) Average (high/low) Settling Time Latency Average 3.5-inch 1.44-MB/1.2-MB 720 KB None 0.43-in (11 mm) 512 18 (1.44-MB)/15 (1.2-MB) 9 80 (1.44-MB)/80 (1.2-MB) 80 2 3 ms/6 ms 94 ms/174 ms 15 ms 100 ms
Specifications 6-9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5 CD-ROM Drives

Table 6-9 20X Max CD-ROM Drive
Applicable Disc CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-WO (fixed/variable packets) Photo CD (singlemultisession) 15 mm 12 cm, 8 cm 1.2 mm 1.6 m 53.5 1.5 degrees 0.13 0.1 mw Semiconductor Laser GaA1As 780 nm 25 nm <150 ms <600 ms 0.7 Vrms None 256 KB 300 MB/sec 150 KB/sec 8.3 MB/sec <10 seconds typical 550 MB 640 MB 180 MB
Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, quad Sustained, single Burst Startup Time Capacity Mode 1, 12 cm Mode 2, 12 cm 8 cm
6-10
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-10 8 X CD-ROM Drive Table
Applicable Disc CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-WO (fixed/variable packets) Photo CD (singlemultisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, 8x Sustained, single Burst Startup Time Capacity Mode 1, 12 cm Mode 2, 12 cm 8 cm 0.7 Vrms None 128 KB 1.2 MB/sec 150 KB/sec 8.3 MB/sec <10 seconds typical 550 MB 640 MB 180 MB 15 mm 12 cm, 8 cm 1.2 mm 1.6 m 53.5 1.5 degrees 0.24 0.1 mw Semiconductor Laser GaA1As 780 nm 25 nm <300 ms <700 ms
Specifications 6-11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-11 4X CD-ROM Drive

Applicable Disc CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-WO (fixed/variable packets) Photo CD (singlemultisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, quad Sustained, single Burst Startup Time Capacity Mode 1, 12 cm Mode 2, 12 cm 8 cm 0.7 Vrms None 128 KB 600 KB/sec 150 KB/sec 8.3 MB/sec <8 seconds typical 550 MB 640 MB 180 MB 15 mm 12 cm, 8 cm 1.2 mm 1.6 m 53.5 1.5 degrees 0.24 0.1 mw Semiconductor Laser GaA1As 780 nm 25 nm <350 ms <750 ms
6-12
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.6 Battery Packs

Table 6-12 Lithium Ion Modular Battery Pack
U.S.
Dimensions Height Length Width Weight Electrical Voltage Amp-hour capacity Watt-hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures 50F to 104F -12F to 140F 10C to 40C -30C to 60C 14.4 V 2.6 Ah 40.0 Wh 0.77 in 5.34 in 4.35 in 0.88 lb
Metric
19.6 mm 135.6 mm 110.0 mm 399 g
Table 6-13 Lithium Ion Handle Battery Pack

U.S.
Dimensions Height Length Width Weight Electrical Voltage Amp-hour capacity Watt-hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures 14.4 V 2.6 Ah 40 Wh 50F to 104F -12F to 140F 10C to 40C -30C to 60C 0.89 in 11.00 in 1.53 in 0.88 lb 15.2 mm 279.0 mm 38.8 mm 399 g
Metric
Specifications 6-13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.7 Mobile CD Expansion Unit

Table 6-14 MCD Expansion Unit
U.S.
Dimensions Height Depth Width Weight Expansion Base Power Supply (Input) Operating Voltage Operating Current Rated Voltage Rated Current Line Frequency Temperature Operating Nonoperating Relative Humidity Operating Nonoperating Altitude Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating 0.96 in 8.95 in 11.69 in 2.0 lb 100 to 240 VAC 1.10 Amp Maximum 100 to 240 VAC 1.0 Amp Maximum 47 to 63 Hz. 50 to 95F -4 to 140F 20 to 80% 5 to 90% 10,000 ft 30,000 ft 5 G, 11 ms, half sine 140 G, 2 ms, half sine 0.25 G, 5 to 500 Hz, 0.5 octave/min sweep rate 0.75 G, 5 to 500 Hz, 0.5 octave/min sweep rate 3.15 km 9.14 km 10 to 35C -20 to 60C
Metric
2.43 cm 2.27 cm 29.70 cm 0.91 kg
The MCD Expansion Unit is designed in accordance with ANSI specifications (no. X3.131-1993, Rev 10h) and IEEE 802.3 specifications.
6-14
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.8 External Power Supplies
The automobile adapter allows the computer to be used in an automobile without a drain on the computer's internal batteries.
Table 6-15 Automobile Adapter

U.S.
Dimensions Height Width Length Weight Input Cord Length Power Supply (Input) Nominal Voltage Operating Voltage Maximum Voltage Input Fuse Protection Power Supply (Output) Nominal Voltage Load Regulated Voltage Line Regulated Voltage Output Frequency Output Overload Protection Temperature Operating Nonoperating Relative Humidity Operating Nonoperating 1.42 in 2.83 in 4.84 in 0.88 lb 39.4 in 13.8 VDC 10.5 - 14.8 VDC 16.0 VDC 8.0 A 120 VAC 108 - 125 VAC 105 to 125 VAC 60 Hz +/- 3 Hz 150W @ 2 sec. 32 to 104F -4 to 140F 10 to 90% 5 to 95% 0 to 40C -20 to 60C
Metric
36 mm 72 mm 123 mm 400 gm 1.0 m
Specifications 6-15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The AC Adapter allows the computer to be used without batteries in an office environment.
Table 6-14 AC Adapter

U.S.
Dimensions Height Width Length Weight Power Supply (Input) Nominal Voltage Current Voltage Range Input Frequency Power Supply (Output) Nominal Voltage Current Temperature Operating Nonoperating Relative Humidity Operating Nonoperating 1.42 in 2.83 in 4.69 in 0.66 lbs 120 VAC <1.11 A 90 - 265 VAC 47 to 63 Hz +18.5 +/- 0.25 VDC 40 to 42 W 41 to 104F -4 to 185F 10 to 95% 10 to 95% 5 to 40C -20 to 85C
Metric
36 mm 72 mm 119 mm 300 gm
6-16
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The external battery charger controls the output voltage generated by the AC adapter.
Table 6-17 External Battery Charger

U.S.
Dimensions Height Width Length Weight Power Supply (Input) Nominal Voltage Current Power Supply (Output) Nominal Voltage Current Temperature Operating Nonoperating Relative Humidity Operating Nonoperating 2.1 in 5.5 in 5.9 in 0.49 lb +18.5 +/- 0.25 VDC 40 to 42 W +18.5 +/- 0.25 VDC 40 to 42 W 41 to 104F -4 to 185F 10 to 95% 10 to 95% 5 to 40C -20 to +85C
Metric
52.4 mm 140 mm 150 mm 222 gm
Specifications 6-17
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.9 System Interrupts

Table 6-18
Hardware IRQ
IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 IRQA
System Function
Timer interrupt Keyboard Interrupt controller cascade COM 2 - used by MSIO or PCMCIA controller COM 1 - used by MSIO or PCMCIA controller Used by either audio or PCMCIA controller Diskette Drive controller Used by either audio or PCMCIA controller Real-Time Clock (MSIO) Used by either audio or PCMCIA controller Used by either audio or PCMCIA controller Used by PCMCIA Mouse Floating point error input Hard Drive Convenience base NIC interrupt EPP parallel port
6-18
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10 System DMA

Table 6-19
Hardware DMA
DMA 0/A (mappable) DMA 1/B DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7
System Function
Audio controller PCMCIA controller Diskette drive controller EPP parallel port Not assigned PCMCIA controller Not assigned Not assigned
NOTE: PC Card controller can use DMA 1, 2, or 5.
Specifications 6-19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.11 System I/O Address

Table 6-20
I/O Address (Hex)
000 - 00F 010 - 011 012 - 01F 020 - 021 022 - 024 025 - 03F 040 - 043 044 - 05F 060 061 062 - 063 064 065 - 06F 070 071 072 - 073 074 075 076 077 - 077F 080 - 08F 084 - 085 090 - 091 092 093 - 09F 0A0 - 0A1 0A2 - 0BF 0C0 - 0DF 0E0 - 0E1 0E2 - 0E5 0E6 - 0EF 0F0 - 0F1 0F9 0FA 0FB 0FC - 0FF 100 - 101 103 - 16F
System Function (Shipping Configuration)

Master DMA Controller # 1 Force Software SMI Unused Peripheral Interrupt Controller # 1 Opti Chipset Configuration Registers Unused Counter/Timer Registers Unused Keyboard Data Port B Unused Keyboard Command/Status Unused CMOS Index Address CMOS Data Unused Reserved Unused Reserved Unused DMA Page Registers POST Code Output Port Unused Fast Reset Register Unused Interrupt Controller # 2 Unused DMA Controller # 2 ESS Audio Configuration Configuration Registers Unused NCP Numerics Register ESS Configuration Lock Unused ESS Configuration Unlock Unused Unused Unused
Continued
6-20
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 6-4 Continued I/O Address (Hex)
170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 1FF 200 - 21F 220 - 22F 230 - 23F 240 - 24F 250 - 25F 260 - 277 278 - 27A 27B - 27F 280 - 2F7 2F8 - 2FF 300 - 36F 370 - 371 372 373 374 375 376 377 378 - 37A 37B - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BE 3BF 3C0 - 3CD 3D0 - 3DF 3F0 - 3F7 3F8 - 3FF 400 - 4CF 480 - 48F 4D0 - CF6 CF7 CF8 - CFB CFC - CFF D00 - FFF
System Function (Shipping Configuration)

Hard Drive Secondary Registers Unused Hard Drive Primary Registers Unused Unused ESS Audio Registers (1st Possible) (Default) ESS Audio Registers (2nd Possible) ESS Audio Registers (3rd Possible) ESS Audio Registers (4th Possible) Unused LPT2 and High Speed Parallel Port Registers LPT2 High Speed Printer Port Registers Unused Serial Control Register COM2 Unused Reserved Diskette Digital Output Register Unused Reserved Diskette Main Status/Data Registers Reserved Diskette Input/Control Registers LPT1 and High Speed Parallel Port Registers Unused Unused ESS FM Synthesizer Unused Cirrus Logic Video Controller LPT3 and High Speed Parallel Port Registers LPT1 High Speed Parallel Port Registers Cirrus Logic Video Controller Cirrus Logic Video Controller Diskette Drive Controller Primary Registers COM1 Serial Controller Registers Unused Extended DMS Registers Unused Configuration/NVM Data Register PCI Configuration Index Register PCI Configuration Index Register Unused
Specifications 6-21
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.12 System Memory Map

Table 6-15
Size
640 K 128 K 48 K 160 K 64 K 15 M 58 M 58 M 2M 4G 64 K
Memory Address
00000000 - 0009FFFF 000A0000 - 000BFFFF 000C0000 - 000CBFFF 000C8000 - 000E7FFF 000E8000 - 000FFFFF 00100000 - 00FFFFFF 01000000 - 047FFFFF 04800000 - 07FFFFFF 08000000 - 080FFFFF 08200000 - FFFEFFFF FFFF0000 - FFFFFFFF
System Function
Base Memory Video Memory Video BIOS Unused System BIOS Extended Memory Super Extended Memory Unused Video Memory (Direct Access) Unused System BIOS ("SHADOW")
6-22
Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A
Connector Pin Assignments

This appendix contains the pin assignments for all external connectors.
Table A-1 External Keyboard

Connector
1 3 5 KEY 6 2 4
Pin 1 2 3 4 5 6
Signal Data Unused Ground +5 VDC Clock Unused
Table A-2 PS/2-Compatible Mouse

Connector
1 3 5 KEY 6 2 4
Pin 1 2 3 4 5 6
Signal Data Unused Ground +5 VDC Clock Unused
Table A-3 MIDI/Game

15 1
Pin 1 2 3 4 5 6 7 8 Signal +5 V Joystick Button Joystick Direction Ground Ground Joystick Direction Joystick Button +5 V Pin 9 10 11 12 13 14 15 Signal +5 V Joystick Button Joystick Direction MIDI Out Joystick Direction Joystick Button MIDI In
9 8
A-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-4 Ethernet RJ-45
Connector
1 2 3 5 7 4 6 8
Pin 1 2 3 4 5 6 7 8
Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused
Table A-5 BNC

Connector Pin 1 (Inside) 2 (Outside) Signal Data Ground
Table A-6 External Monitor

11 6 1 12 10 5
Pin 1 2 3 4 5 6 7 8
Signal Red Analog Green Analog Blue Analog Blank Ground Ground Ground Ground
Pin 9 10 11 12 13 14 15
Signal Blank Ground Blank Monitor ID (DD) Horizontal Sync Vertical Sync Monitor ID (CC)
A-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-7 Parallel
14 1 25 13
Pin 1 2 3 4 5 6 7 8 9 10 11 12 13
Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select
Pin 14 15 16 17 18 19 20 21 22 23 24 25
Signal Auto Linefeed Error Initialize Printer Select In Ground Ground Ground External Diskette Positive Drive Detect External Diskette Negative Drive Detect Ground Ground External Diskette Drive Switched to +5 V
Table A-8 Serial

6 1
Pin 1 2 3 4 5 Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Pin 6 7 8 9
9 5
Signal Data Set Ready Ready to Send Clear to Send Ring Indicator
A-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-9 Expansion Connector
30 60 90 120 1 31 61 91
Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Signal Video - Green Gun Video - Blue Gun Video - Horizontal Sync Video - Vertical Sync Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Convenience Base ID Printer Acknowledge Printer Busy Printer Paper Error Serial Port Receive Data Serial Port Transmit Data Serial Port Data Set Ready Serial Port Clear to Send External Keyboard Data Line External Keyboard Clock Line Game Port - SWA Game Port - SWB MCD Dock
Pin 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50
Signal Signal Ground Signal Ground Audio Signal from CD Drive - Left Channel MIDI Serial Input MIDI Serial Output +5V Supply - Off when in Suspend Video - Red Gun Signal Ground Signal Ground Signal Ground Printer Strobe Signal Ground Printer Auto-Line Feed IRQ from Convenience Base NIC Printer Error Ground Printer Initialize Ground Printer Select In Ground Printer Select Serial Port Carrier Detect Serial Port Data Terminal Ready Serial Port Request to Send Serial Port Ring Indicator
Continued
* Active Low
A-4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-9 Continued
Pin 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 Signal External Mouse Data Line External Mouse Clock Line Game Port SWC Game Port SWD Select NIC or Printer Port Signals Ground Ground Audio Signal from CD Drive - Right Channel Battery Voltage Bus Battery Voltage Bus Hard drive RESET +5V Supply - Off when in Suspend IDE Data D2 IDE Data D3 IDE Data D6 IDE Data D7 IDE Data D10 IDE Data D11 IDE Data D14 Ground IDE Read Strobe Ground Port 84 Select Ground IDE Address A1 Ground IDE ChipSelect 3 Ground Ground Ground Game Port - TA Ground Master Battery Signal for Battery Protocol Wavetable Clock Signal Wavetable Serial Data Pin 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 Signal Wavetable RESET Ground Battery Voltage Bus Battery Voltage Bus Battery Voltage Bus IDE Data D0 IDE Data D1 IDE Data D4 IDE Data D5 IDE Data D8 IDE Data D9 IDE Data D12 IDE Data D13 IDE Data D15 IDE Write Strobe IDE Hard Drive Channel Ready IDE IRQ14 IDE IO16 IDE Address A0 IDE Address A2 IDE Diagnostics IDE ChipSelect 1 IDE Acknowledge Ground Game Port TB Game Port TD Game Port TC External Audio Present I2C Clock Line I2C Data Line Audio Output Signal - Right Channel External Audio Right Ground Audio Output Signal - Left Channel External Audio Left Ground Ground
A-5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table A-10 Speaker Connector
Pin 1 2 3
Signal Shield Phone Jack #1 Phone Jack #2
Table A-11 NTSC/PAL Connector

Connector Pin 1 (Inside) 2 (Outside) Signal +5 VDC Ground
A-6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B
Power Cord Set Requirements

3-Conductor Power Cord Set
The wide range input feature of your computer permits it to operate from any line voltage from 90 to 264 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
General Requirements
The requirements listed below are applicable to all countries: 1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0 m). 2. All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used. 3. The power cord set must have a minimum current capacity of 2.5A and a nominal voltage rating of 125 or 250 volts AC, as required by each countrys power system. 4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C5 connector, for mating with appliance inlet on the AC Adapter.
B-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country-Specific Requirements
3-Conductor Power Cord Set Requirements By Country
Country
Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States
Accredited Agency
EANSW OVE CEBC CSA DEMKO FIMKO UTE VDE IMQ JIS NEMKO SEMKO SEV BSI UL
Applicable Note Numbers

1 1 1 2 1 1 1 1 1 3 1 1 1 1 2
Notes:
1. The flexible cord must be <HAR> Type HO3VV-F, 3-conductor, 0.75 mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SPT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A 250V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (15A, 125V) configuration.
B-2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index
A
AC adapter, 1-8 spare part number, 3-15 AC power cord 3-conductor, 9-1 requirements, 9-1 spare part number, 3-9 adapter base, undocking, 5-7 audio solving problems, 2-17 test error codes, 2-15 Automobile adapter described, 1-8 spare part number, 3-15 clutch kit, spare part number, 3-4 clutch removal, 5-46 codes diagnostic error, 2-11 Compaq Utilities, 2-7 Computer Checkup (TEST), 2-7 Computer Setup, 2-7 create Diagnostics diskette, 2-7 manage Diagnostics partition, 2-7 running from diskette, 2-7 running from hard drive, 2-7 View System Information (INSPECT), 2-7 components bottom, 1-13 front and right side, 1-11 rear, 1-12 computer features, 1-3 models, 1-1 specifications, 6-2 Computer Checkup (TEST), 2-8 computer logo removal, 5-20 Computer Setup, 2-7 connector pin assignments, 8-1 convenience base components, 1-17 described, 1-7 spare part number, 3-15 undocking, 5-5 CPU base assembly spare part number, 3-4 base removal, 5-31 cover removal, 5-36 cover spare part number, 3-3
D
diagnostic error codes, 2-11 disassembly sequence chart, 5-2 diskette drive error codes, 2-13 removal, 5-13 solving problems, 2-20 spare part number, 3-7 specifications, 6-9 display assembly removal, 5-40 options, 1-7 solving problems, 2-28 spare part number, 3-13 specifications, 6-4, 6-5 DMA, system, 6-19 documentation spare part numbers, 3-19 DualBay device, removal, 5-13 DualBay eject button removal, 5-52, 5-62
B
battery charger described, 1-8 spare part number, 3-15 battery gauges solving problems, 2-18 battery pack DualBay removal, 5-13 handle type removal, 5-11 solving problems, 2-18 spare part number, 3-15 specifications, 6-13 temperatures, 6-13 battery, RTC spare part number, 3-17 beep codes, 2-6
E
electrostatic discharge, 4-1 Energy star monitor, 2-31 error codes, 2-4 audio test, 2-15 CD-ROM test, 2-16 diagnostic, 2-11 diskette drive test, 2-13 hard drive test, 2-13 keyboard test, 2-12 memory test, 2-12 parallel printer test, 2-12 pointing device interface test, 2-16 processor test, 2-11 serial test, 2-13 video test, 2-14 external computer components bottom, 1-13 front and left side, 1-10
C
cables and connectors, 4-6 cache, 1-7 calling for support, 2-7 CD-ROM drive solving problems, 2-21 specifications, 6-10 test error codes, 2-16 clock battery removal, 5-30 clutch cover removal, 5-44 spare part number, 3-3
Index I-1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
front and right side, 1-11 rear, 1-12 removal, 5-20 external connectors BNC, 8-2, 8-6 expansion, 8-4 keyboard, 8-1 MIDI/game, 8-1 monitor, 8-2 mouse, 8-1 parallel, 8-3 RJ-45, 8-2 serial, 8-3 speaker, 8-6 external convenience base components, 1-17 external keyboards, 1-8 external MCD components, 1-15 external monitor, 1-8 spare part number, 3-3 fatal error, 2-6 POST, 2-4 warning, 2-5 Mobile CD Expansion unit components, 1-15 described, 1-7 spare part number, 3-15 undocking, 5-8 models, 1-1 modem cable spare part number, 3-9 monitor optional, 1-8 solving problems, 2-28 mouse, optional, 1-9
I
I/O addresses, 6-20 infrared solving problems, 2-22 INSPECT, 2-10 See also Compaq Utilities, 2-7
K
keyboard optional, 1-8 removal, 5-36 solving problems, 2-23 test error codes, 2-12
N
nickel metal hydride battery spare part number, 3-15 numeric keypad, 2-23
L
lithium clock battery removal, 5-30 spare part number, 3-17 lithium ion battery, 1-8 lithium-ion battery spare part number, 3-15 logo removal, 5-20
F
fatal error beep codes, 2-6 messages, 2-6 features, 1-3 feet, removal, 5-21
O
options, 1-6
P
panel lights, 1-14 parallel port test error codes, 2-12 passwords clearing, 2-3 PC Card removal, 5-19 solving problems, 2-25 PCMCIA card removal, 5-19 ejector button removal, 5-67 lower door removal, 5-59 parts kit spare part number, 3-17 removal, 5-64 upper door removal, 5-56 pointing device interface test error codes, 2-16 removal, 5-16 solving problems, 2-23 portfolio carrying case
G
grounding methods, 4-3
M
mass storage options, 1-7 MCD components, 1-15 described, 1-7 spare part number, 3-15 undocking, 5-8 MCD Expansion Unit specifications, 6-14 mechanical parts kit spare part number, 3-17 memory solving problems, 2-24 test error codes, 2-12 memory board removal, 5-28 memory door removal, 5-27 messages
H
handle attaching, 5-22 detaching, 5-24 removal, 5-22 spare part number, 3-4 hard drive removal, 5-18 solving problems, 2-21 spare part number, 3-7 specifications, 6-6, 6-7, 6-8 test error codes, 2-13 hardware installation, solving problems, 2-22 heatsink removal, 5-53
I-2 Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
spare part number, 3-15 POST messages, 2-4 power cord requirements, 9-1 power cord set country-specific requirements for 3conductor, 9-2 general requirements for 3conductor, 9-1 notes for 3-conductor, 9-2 spare part number, 3-9 Power Management summary, 1-5 power problems solving, 2-27 power-on password clearing, 2-3 Power-On Self-Test (POST) messages, 2-4 preliminary steps troubleshooting, 2-2 printers solving problems, 2-28 processor, 1-19 test error codes, 2-11 processor board, 1-19 removal, 5-34 spare part number, 3-11 processor board shield removal, 5-34 test error codes, 2-13 service preliminaries, 4-1 setup password clearing, 2-3 shipping boxes, spare part numbers, 3-18 software backup, 1-5 fulfillment, 1-5 solving problems, 2-30 spare part number AC adapter, 3-15 AC power cord, 3-9 Automobile adapter, 3-15 battery, 3-15 battery charger, 3-15 clutch cover assembly, 3-3 clutch kit, 3-4 convenience base, 3-15 CPU base assembly, 3-4 CPU cover, 3-3 diskette drive, 3-7 diskette drive cable, 3-9 documentation, 3-19 external battery charger, 3-15 handle assembly, 3-4 hard drive, 3-7 heatsink assembly, 3-3 mechanical parts kit, 3-17 Mobile CD Expansion unit, 3-15 modem cable, 3-9 PCMCIA spares kit, 3-17 portfolio carrying case, 3-15 processor board, 3-11 Real-Time clock battery, 3-17 screw kit, 3-17 screws, 3-18 shipping boxes, 3-18 system I/O board, 3-11 tool kit, 3-17 touchpad, 3-15 trackball, 3-3 video display, 3-13 specifications battery pack, 6-13 CD-ROM drive, 6-10 computer, 6-2 diskette drive, 6-9 display, 6-4, 6-5 hard drive, 6-6, 6-7, 6-8 MCD Expansion Unit, 6-14 status panel lights, 1-14 system DMA, 6-19 I/O address, 6-20 memory map, 6-22 system I/O board removal, 5-47 spare part number, 3-11
T
temperatures battery pack, 6-13 tool kit spare part number, 3-17 Tools, 4-6 touchpad removal, 5-16 spare part number, 3-15 trackball described, 1-9 removal, 5-16 spare part number, 3-3 troubleshooting, 2-1 battery and battery gauge problems, 2-18 CD-ROM drive problems, 2-21 diskette drive problems, 2-20 display and external monitor, 2-28 hard drive problems, 2-21 hardware installation, 2-22 infrared connection problems, 2-22 keyboard, 2-23 memory problems, 2-24 network, 2-33 numeric keypad, 2-23 PC Cards, 2-25 pointing device, 2-23 power, 2-27 preliminary steps, 2-2 printers, 2-28 screen problems, 2-28
R
RTC battery removal, 5-30 spare part number, 3-17
S
screen solving problems, 2-28 screw kit, spare part number, 3-17 screws,spare part numbers, 3-18 secondary cache, 1-7 security features, 1-5 serial number, 4-6, 5-1 serial port
Index I-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
software applications, 2-30 solving audio problems, 2-17 solving minor problems, 2-17 without diagnostics, 2-17 View System Information (INSPECT), 2-10
W
warning messages, 2-5 Windows 95 recognizing devices, 2-7 running Computer Setup, 2-7
V
video display removal, 5-40 spare part number, 3-13 video test error codes, 2-14 View System Information (INSPECT), 2-10
U
utilities, 2-7, 0-1, 6-1 Computer Checkup (TEST), 2-8
I-4 Index

Compaq Armada 4100 and 4200

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Maintenance and Service Guide

Compaq Computer Corporation

Chapter 1 Product Description

Chapter 3 Illustrated Parts

Chapter 4 Removal and Replacement Preliminaries

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locating Additional Information

Figure 1-1. Compaq Armada 4100 and 4200

The following 4200 models are available:

1-2 Product Description

Table 1-2 Compaq Armada 4100 Family of Personal Computers

Available in the Compaq Armada 4131T-4160T models:

Product Description 1-3

Available in the Compaq Armada 4100-4130T models:

1-4 Product Description

The computer has the following security features:

The computer supports three power management modes:

Product Description 1-5

The 4100 and 4200 Families support the following options:

System Memory Options

1-6 Product Description

Mobile CD Expansion Unit

The convenience base provides the following added capabilities:

Mass Storage Options

Product Description 1-7

Lithium Ion Battery Pack

1.4.10 External Battery Charger

1.4.11 External Keyboards

Enhanced III keyboard SpaceSaver keyboard Alternative design keyboard

1.4.12 External Monitors

1-8 Product Description

1.4.13 Compaq Mouse

1.4.14 Trackball Pointing Device

Product Description 1-9

External Computer Components

Figure 1-2. Front and Left Side Components

1-10 Product Description

Front and Right Side Components

Figure 1-3. Front and Right Side Components

Product Description 1-11

Figure 1-4. Rear Components

1-12 Product Description

Figure 1-5. Bottom Components

Product Description 1-13

Power/Suspend Battery charge Caps Lock Scroll Lock Num Lock

Figure 1-6. Status Panel Lights

1-14 Product Description

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.6 Mobile CD Expansion Unit Components

Stereo speakers CD-ROM drive

Figure 1-7. Left and Front Components

Product Description 1-15

Figure 1-8. Right and Rear Components

1-16 Product Description

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.7 Convenience Base Connectors

Figure 1-9. Convenience Base Components

Product Description 1-17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.8 Design Overview - Computer

The system unit contains the following field-replaceable parts:

1-18 Product Description

Product Description 1-19