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    Agile ITIL Integration White Paper

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    Iqbalur
    This white paper discusses using Agile integrated with ITIL processes to create an Agile Technology Group. It addresses issues with ensuring speed of software delivery through to live operations, understanding business benefits, documentation for releases, information for incident analysis, and visibility of the Agile backlog. The solutions proposed include improved communication between development, service management, and business support, linking systems to engage teams, and using criteria to prioritize the backlog. Contact information is provided to obtain a case study on implementing this in a major UK corporation.

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    Agile ITIL Integration White Paper

    Uploaded by

    Iqbalur
    250 views11 pages
    This white paper discusses using Agile integrated with ITIL processes to create an Agile Technology Group. It addresses issues with ensuring speed of software delivery through to live operations, understanding business benefits, documentation for releases, information for incident analysis, and visibility of the Agile backlog. The solutions proposed include improved communication between development, service management, and business support, linking systems to engage teams, and using criteria to prioritize the backlog. Contact information is provided to obtain a case study on implementing this in a major UK corporation.

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    Agile and ITIL

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    This white paper discusses using Agile integrated with ITIL processes to create an Agile Technology Group. It addresses issues with ensuring speed of software delivery through to live operations, understanding business benefits, documentation for releases, information for incident analysis, and visibility of the Agile backlog. The solutions proposed include improved communication between development, service management, and business support, linking systems to engage teams, and using criteria to prioritize the backlog. Contact information is provided to obtain a case study on implementing this in a major UK corporation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    250 views11 pages

    Agile ITIL Integration White Paper

    Uploaded by

    Iqbalur
    This white paper discusses using Agile integrated with ITIL processes to create an Agile Technology Group. It addresses issues with ensuring speed of software delivery through to live operations, understanding business benefits, documentation for releases, information for incident analysis, and visibility of the Agile backlog. The solutions proposed include improved communication between development, service management, and business support, linking systems to engage teams, and using criteria to prioritize the backlog. Contact information is provided to obtain a case study on implementing this in a major UK corporation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    The document discusses challenges with integrating agile software development practices with ITIL service management frameworks and proposes solutions to improve communication and coordination between development, support, and business teams.

    The document proposes improving communication through involving support staff in agile demonstrations and requirements gathering, connecting agile planning to ITIL processes like release management, and linking agile backlogs to service management tools.

    The document identifies issues around understanding the business benefits and costs of releases, creating appropriate documentation for releases, and prioritizing speed of delivery versus business impact risk.

    White Paper: Using Agile Integrated with ITIL

    Process Elements to Create The Agile Technology Group

    Phil Yarnall Director of Programmes Skills Evolution Limited www.skillsevolution.co.uk


    Tel: 01737 843514

    The Agile / ITIL Interaction Challenge


    Agile delivers the potential for speed and high quality of software delivery, but how can the Services ITIL framework be used to achieve that speed all the way through delivery into live Technology operations?
    Solutions Development
    Service Design & Projects

    Services Support

    Service Service Operation Transition Live Portfolio into Live


    Service 1 Service 2 Service 3

    Project x Project y Project z

    Issue 1
    Often not enough effort is placed into understanding the business benefit and the cost / time / resources needed to implement the development into live operation

    Solution 1
    Development

    Service Management Business Support

    Communication improved through: The Service Management function Collection of requirements through Incident Management, Problem Management, Change Management and Projects Feeding into Agile Sprint planning and individuals Scrums Connection to ITIL Release and Deployment processes

    Issue 2
    Creating the appropriate documentation for a release to facilitate speed and ensure required quality of live operations

    Solution 2
    Release docs Schedule
    Using standard release documentation with a varying depth of content to match the risk or likely business impact of the release Using a Services Knowledge Management System, (SKMS), preferably within or integrated to the Service Management tool to store the release documentation and the scheduling of releases. This enables linking to Incidents and other Service Management events

    SKMS + Service Management

    Issue 3
    During Early Life Support, having enough information available for the correct analysis of Incidents

    Solution 3

    Communication improved through: Preparing resources for releases, training, involving support staff in Agile demos Having clear boundaries for Early Life Support roles and responsibilities Formalising the hand-over of release notes with known errors Pre-deployment meetings for business to decide go / no go of release

    Issue 4 & 5
    Visibility to the Services Support operation and the Business operations of the Agile Backlog and how it was prioritised The conflict potential of speed of delivery versus the business impact risk

    Solution 4 & 5
    Development

    Service Management Business Support

    Communication improved through: Linking the system in development that holds the Agile backlog to the service management tool so the support teams are engaged in the backlog and its prioritisation / creation. Involving the services / business / developers in the prioritisation so it is not unilateral or arbitrary Clear and consistent criteria for prioritisation of the backlog

    To obtain a case study on how this was delivered in a major UK corporation to create an Agile Technology Group contact:
    Phil Yarnall Director of Programmes Skills Evolution Ltd [email protected] Tel: 07867908770

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