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    Commercial Proposal Call Center Setup Techno & Operation For Department of Horticulture & Food Processing Uttar Pradesh

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    Amreen Khan
    The document is a proposal from Maa Shakumbri Enterprises to establish and manage a toll-free call center for the Department of Horticulture & Food Processing in Uttar Pradesh. The proposal outlines costs for staffing the call center with a data analyst, call center executives, a manager, support staff, and equipment rental. It proposes an initial two-year contract with escalating costs and reimbursement for telephone line expenses. An annex outlines the technical requirements and approach, recommending a hybrid server-based solution to handle calls and computing with separate servers for databases and management information systems.

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    Commercial Proposal Call Center Setup Techno & Operation For Department of Horticulture & Food Processing Uttar Pradesh

    Uploaded by

    Amreen Khan
    32 views7 pages
    The document is a proposal from Maa Shakumbri Enterprises to establish and manage a toll-free call center for the Department of Horticulture & Food Processing in Uttar Pradesh. The proposal outlines costs for staffing the call center with a data analyst, call center executives, a manager, support staff, and equipment rental. It proposes an initial two-year contract with escalating costs and reimbursement for telephone line expenses. An annex outlines the technical requirements and approach, recommending a hybrid server-based solution to handle calls and computing with separate servers for databases and management information systems.

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    The document is a proposal from Maa Shakumbri Enterprises to establish and manage a toll-free call center for the Department of Horticulture & Food Processing in Uttar Pradesh. The proposal outlines costs for staffing the call center with a data analyst, call center executives, a manager, support staff, and equipment rental. It proposes an initial two-year contract with escalating costs and reimbursement for telephone line expenses. An annex outlines the technical requirements and approach, recommending a hybrid server-based solution to handle calls and computing with separate servers for databases and management information systems.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    32 views7 pages

    Commercial Proposal Call Center Setup Techno & Operation For Department of Horticulture & Food Processing Uttar Pradesh

    Uploaded by

    Amreen Khan
    The document is a proposal from Maa Shakumbri Enterprises to establish and manage a toll-free call center for the Department of Horticulture & Food Processing in Uttar Pradesh. The proposal outlines costs for staffing the call center with a data analyst, call center executives, a manager, support staff, and equipment rental. It proposes an initial two-year contract with escalating costs and reimbursement for telephone line expenses. An annex outlines the technical requirements and approach, recommending a hybrid server-based solution to handle calls and computing with separate servers for databases and management information systems.

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    Commercial Proposal Call Center Setup Techno & Operation For Department of Horticulture & Food Processing Uttar

    Pradesh

    The Director Department of Horticulture & Food Processing, Uttar Pradesh Dear Sir, Sub: - Proposal for the establishment and management of state Toll Free Call-center for Department of Horticulture & Food Processing, UP. We are enclosing herewith our brief proposal for the establishment of state Call-center for your esteemed department for your kind perusal and necessary action. We look forward to your advice in the matter.

    Thanking you.

    Yours faithfully

    Encl: as above

    COMMERCIAL PROPOSED
    Monthly Cost
    S No. 1 2 3 4 5 6 7 Data Analyst Call Center Executive Manager Call Center Peon/ Office assistant Stationary & Misc Electricity including UPS Backup Call Center Telephone Bills Rent for (Computers, Printers, UPS, head- phones, switches, router, cat 6 cable rj45 connector and etc. Management Fee Total Service tax @ 12.36% Net Total Particulars Unit 1 9 1 1 1 1 Rate 12000.00 9000.00 14000.00 4750.00 9000.00 5000.00 According to bill Total (Rs.) 10000.00 81000.00 14000.00 4000.00 9000.00 5000.00

    8 9

    1 1

    20000.00 27000.00

    20000.00 27000.00 170000.00

    21012..00
    191012.00

    In words: One Lac Ninety One Thousand Twelve Rupees Only Additional Cost:
    1. 9% escalation in total cost after one year.

    2. As per discussions with the department, software for the call-center will be provided by the Department itself and as such cost is not proposed. 3. Initial contract for minimum period of Two years. 4. Service Tax may vary as per actual 5. Telephone lines will be hired by Maa Shakumbri Enterprises and the Telephone bills of the call-center will be re-imbursed by the department on actual basis. Though all running expenses of the lines will be re-imbursed, any refundable security deposit amount will be borne by Maa Shakumbri Enterprises. Note. 2:- Call Center Technical Details as per Annexure-2

    Technical Details
    For

    Department of Horticulture & Food Processing Uttar Pradesh

    Requirement Analysis
    There is a requirement of call center In bound Dialing solution with network and Telco PRI Line and support of the same for 4 user/licenses. The requirement is to set-up In bound Dialing environment having Logger/CTI/ACD/IVR.

    Deployment Approach
    We have evaluated over the period of time that server based contact center solution is a best fit solution for the customer in the new era of advanced technology within the effectiveness of the cost. Server Based Contact Center Solutions Our Server Based call centers solution is the software based call center solution wherein all the voice switching and call center applications are handled on the server and software. Server based Contact Center Solution advantages 1. Single Vendor System: Most of the solutions and its components are designed and implemented by our Vender hence resolves lot of vendor coordination and integration issues. 2. Based on open Architecture: The solutions are based on the open common Technologies and offer open APIs so the customer can customize the systems 3. Low Cost Implementation and System integration 4. Faster Implementation 5. Low Cost of Ownership: If all the contact center channels are being integrated, Server based option provides a low cost proposition. 6. Modular Nature: Most of the product features are offered in modules that can keep the cost down as unnecessary features/ Options are not bought by the customers. 7. Flexible User Interface
    8. Internet Ready: Any Internet based application for contact center can be integrated

    Readily.

    Hence our final recommended design is a hybrid solution where in the calls and the computing logic are handled on the PBX server and the database, MIS is separated on to a different server.

    S No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

    Features Call Conferencing Forwarding of Calls to other Agents Skill Based Routing Manual Dialing Multi Campaigns Real Time Supervision Agent Call Intervention Predictive Dialing Inbound Dialing IVRs Existing CRM integration Talk time Push SMS Campaign CRM development with Extra Cost Customer Database Management Agent Monitoring Agent Performance Statistics Abandoned Call Statistics (inbound) CRM Interface Support MIS Software Provider with Extra Cost Real-Time Display of Call/Agent Statistics Universal Queuing Support

    END OF DOCUMENT

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