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    08 - Mod 2 Final

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    Team 3 has agreed upon roles and responsibilities for the project. Jessica Ireland will coordinate weekly deliverables and meetings. Erin Abbott will provide instructional design expertise. Pam Jacobsen will oversee strategy and external communication. Oshea Ricks will research business needs. Rachel Donald will prepare deliverables. The team will meet on Mondays at 7:30pm CST via Skype, communicate through the class discussion board, and use Zoho.com for project management. Values of accountability, adaptability, positive attitude, communication, and mutual respect will guide the team's work. The method for addressing participation issues involves reassigning work or seeking mediation. The project is developing training for PJ Enter

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    08 - Mod 2 Final

    Uploaded by

    api-300727115
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    Team 3 has agreed upon roles and responsibilities for the project. Jessica Ireland will coordinate weekly deliverables and meetings. Erin Abbott will provide instructional design expertise. Pam Jacobsen will oversee strategy and external communication. Oshea Ricks will research business needs. Rachel Donald will prepare deliverables. The team will meet on Mondays at 7:30pm CST via Skype, communicate through the class discussion board, and use Zoho.com for project management. Values of accountability, adaptability, positive attitude, communication, and mutual respect will guide the team's work. The method for addressing participation issues involves reassigning work or seeking mediation. The project is developing training for PJ Enter

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    08 - mod 2 final

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    Team 3 has agreed upon roles and responsibilities for the project. Jessica Ireland will coordinate weekly deliverables and meetings. Erin Abbott will provide instructional design expertise. Pam Jacobsen will oversee strategy and external communication. Oshea Ricks will research business needs. Rachel Donald will prepare deliverables. The team will meet on Mondays at 7:30pm CST via Skype, communicate through the class discussion board, and use Zoho.com for project management. Values of accountability, adaptability, positive attitude, communication, and mutual respect will guide the team's work. The method for addressing participation issues involves reassigning work or seeking mediation. The project is developing training for PJ Enter

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    40 views3 pages

    08 - Mod 2 Final

    Uploaded by

    api-300727115
    Team 3 has agreed upon roles and responsibilities for the project. Jessica Ireland will coordinate weekly deliverables and meetings. Erin Abbott will provide instructional design expertise. Pam Jacobsen will oversee strategy and external communication. Oshea Ricks will research business needs. Rachel Donald will prepare deliverables. The team will meet on Mondays at 7:30pm CST via Skype, communicate through the class discussion board, and use Zoho.com for project management. Values of accountability, adaptability, positive attitude, communication, and mutual respect will guide the team's work. The method for addressing participation issues involves reassigning work or seeking mediation. The project is developing training for PJ Enter

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    © All Rights Reserved
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    of 3

    Module 2 Team Paper

    for Team# 3
    March 13, 2016

    Team Members
    Team# 3 has agreed to the following roles and responsibilities for its members:
    Name

    Role

    Responsibilities

    Jessica Ireland

    Project Coordinator

    Analyzes weekly
    deliverables and
    develops meeting
    agendas. Takes notes
    during meetings and
    posts minutes.

    Erin Abbott

    Instructional Designer

    Serves as subject matter


    expert for instructional
    design. Conducts
    research and advises
    team on best practices to
    prepare training
    deliverables and
    documentation.

    Pam Jacobsen

    Project Manager

    Oversees high level


    strategic direction of
    project. Ensures
    accountability to client
    and within project team.
    Communicates with
    external stakeholders on
    behalf of project team.

    Oshea Ricks

    Business Analyst

    Researches business
    practices and needs.
    Suggests solutions that
    appropriate for client
    organizational and
    business needs.

    Rachel Donald

    Technical Writer

    Prepares and submits


    project deliverables on
    behalf of team.
    Incorporates feedback
    from all stakeholders
    into finished product.

    Module 2 Team Paper for Team 3

    Team Meeting Tool, Day, and Time


    Team# 3 will use Skype to meet on Mondays at 7:30 CST.

    Team Communications
    Team# 3 will utilize the discussion board on D2L to communicate. Files will be
    shared in Group Locker through D2L.

    Team Project Management Tool


    We have selected the Zoho.com as our project management tool.

    Team Values & Behaviors


    Members of Team# 3 have agreed to the following values and behaviors.
    Value

    Behaviors

    Accountability

    Complete the assignments you have offered to do or


    been assigned to do by the time stated.

    Adaptability

    Be flexible with work assignments to help cover gaps.


    Support group decisions even if the plan is not what
    you preferred to do.

    Positive Attitude

    Approach all assignments with an open and positive


    attitude.

    Communication

    Provide constructive and timely feedback to team


    members.

    Mutual Respect

    Treat all team members with respect.

    Method for Handling Participation Issues


    Part 1
    If a member has not completed their assignment by noon on Thursdays, the rest of
    the group will reassign materials. If the same member misses a deadline a second
    time, we will turn to mediation with Dr. McKenzies input.

    Part 2
    In the event of an external situation which prevents a member from completing
    their assignment(s), the impacted individual must alert the remaining team
    members within 24 hours. This notice must include a timeframe for when they will
    be available again and provide any work they have already started and/or
    completed for the week.

    Module 2 Team Paper for Team 3

    Your Company Name


    Our team will henceforth be known as Team 3, Inc or T3I.

    Project Company Name


    The company requesting services is PJ Enterprises, a mail order catalog company
    specializing in gifts, apparel and home accessories.

    Project Description
    PJ Enterprises has had a high turnover in personnel, particularly with customer
    service employees. There are also a high number of complaints from customers
    with regard to the customer service. The company has hired T3I to develop staff
    training for the various products that are presented in their catalog so that the
    customer service employees have a better knowledge of the items, thereby
    increasing sales and decreasing customer complaints.

    Module 2 Team Paper for Team 3

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