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    A Questionnaire To "The Study On Service Quality in HDCC Bank, Hassan"

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    ningegowda
    This document is a questionnaire about customer service quality at the HDCC Bank in Hassan. It collects customer details like name, age, sex, account type, and contact information. It then asks customers about the type of account they have, their length of time banking with HDCC, and their perception of relationships with bankers. Finally, it asks customers to rate their level of agreement on statements regarding the bank's assurance, reliability, empathy, tangibility, and responsiveness using a 5-point scale. The goal is to identify areas of strength and weakness to improve service quality.

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    A Questionnaire To "The Study On Service Quality in HDCC Bank, Hassan"

    Uploaded by

    ningegowda
    39 views2 pages
    This document is a questionnaire about customer service quality at the HDCC Bank in Hassan. It collects customer details like name, age, sex, account type, and contact information. It then asks customers about the type of account they have, their length of time banking with HDCC, and their perception of relationships with bankers. Finally, it asks customers to rate their level of agreement on statements regarding the bank's assurance, reliability, empathy, tangibility, and responsiveness using a 5-point scale. The goal is to identify areas of strength and weakness to improve service quality.

    Original Description:

    questionaiure marketing

    Original Title

    A Questionnaire to-shUBHODAYA

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    This document is a questionnaire about customer service quality at the HDCC Bank in Hassan. It collects customer details like name, age, sex, account type, and contact information. It then asks customers about the type of account they have, their length of time banking with HDCC, and their perception of relationships with bankers. Finally, it asks customers to rate their level of agreement on statements regarding the bank's assurance, reliability, empathy, tangibility, and responsiveness using a 5-point scale. The goal is to identify areas of strength and weakness to improve service quality.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    39 views2 pages

    A Questionnaire To "The Study On Service Quality in HDCC Bank, Hassan"

    Uploaded by

    ningegowda
    This document is a questionnaire about customer service quality at the HDCC Bank in Hassan. It collects customer details like name, age, sex, account type, and contact information. It then asks customers about the type of account they have, their length of time banking with HDCC, and their perception of relationships with bankers. Finally, it asks customers to rate their level of agreement on statements regarding the bank's assurance, reliability, empathy, tangibility, and responsiveness using a 5-point scale. The goal is to identify areas of strength and weakness to improve service quality.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    A Questionnaire to The Study on Service Quality in HDCC Bank, Hassan

    Kindly fill this questionnaire clearly and objectively; it is aimed to identify Quality of the services provided by
    the HDCC Bank, Hassan.
    Customer Details:
    A.
    B.
    C.
    D.
    E.
    F.

    NAME :___________________________________________________________________________
    AGE :_____________________________________________________________________________
    SEX :_____________________________________________________________________________
    TYPE OF CUSTOMER TO HDCC BANK:_______________________________________________
    CONTACT NUMBER:________________________________________________________________
    ADDRESSS:________________________________________________________________________
    _________________________________________________________________________

    1. What type of account do you have in bank?


    a. Savings Account [

    b. Current Account [

    c. Fixed Deposit

    d. Kissan Credit account

    ]
    [

    2. How long have you been banking with HDCC?


    a. <1 year [

    ] b. 1-5 years [

    ] c. 5-10 years [

    d.>10 year [

    3. How is the relational ship between the customer and the bankers?
    a. Good [

    b. Moderate [

    ] c. Better [

    d. Poor [

    4. How frequently do you use the following services per month?


    a. Less than 1 time [

    ] b. 1 to 3 times [ ]

    c. 3 to 8 times [ ] d. 8 to 12 times [ ]

    e. Over 12 times [ ]

    Service Dimensions:
    1. Strongly Agree

    2. Agree

    3. Neither agree nor disagree

    4. Disagree

    5. Strongly Disagree
    Variables
    I. Assurance
    1. The bank can provide customers the services as promised.
    2. The bank can provide accurate service to customers
    3. The bank can honor their commitments.
    II. Reliability
    4. Customers can feel a sense of secure during the transaction process.
    5. Banking service can increase customers confident and trust in quality services.
    6. Staff can provide customers prompt and appropriate services.
    III. Empathy

    7. Staffs are knowledgeable to solve customers problems.


    8. Staffs have the enthusiasm to understand customer needs.
    9. Staffs consider customer needs in the first place.
    IV.Tangibility
    10. The equipment of bank is sufficient and visible for customers usage.
    11. The bank facilities and designs make customers feel comfortable
    12. Sufficient staffs are available to provide customers banking services
    V. Responsiveness
    13. Staffs can provide customers precise personal services.
    14. Staffs can understand customers needs.
    15. Staffs are helpful to customers.

    Date:
    Place:

    Customers Signature

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