McDonald's was started in 1937 in California by two brothers and has since expanded to over 30,000 restaurants in 121 countries, serving 53 million customers daily. McDonald's entered the Indian market in 1996 as a joint venture between the corporation and two Indian businessmen, and has focused on providing affordable, family-friendly dining options while respecting local customs and dietary preferences. The document outlines McDonald's marketing strategy in India across the key elements of product, price, place, promotion, physical evidence, process, and people.
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McDonald's was started in 1937 in California by two brothers and has since expanded to over 30,000 restaurants in 121 countries, serving 53 million customers daily. McDonald's entered the Indian market in 1996 as a joint venture between the corporation and two Indian businessmen, and has focused on providing affordable, family-friendly dining options while respecting local customs and dietary preferences. The document outlines McDonald's marketing strategy in India across the key elements of product, price, place, promotion, physical evidence, process, and people.
McDonald's was started in 1937 in California by two brothers and has since expanded to over 30,000 restaurants in 121 countries, serving 53 million customers daily. McDonald's entered the Indian market in 1996 as a joint venture between the corporation and two Indian businessmen, and has focused on providing affordable, family-friendly dining options while respecting local customs and dietary preferences. The document outlines McDonald's marketing strategy in India across the key elements of product, price, place, promotion, physical evidence, process, and people.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
McDonald's was started in 1937 in California by two brothers and has since expanded to over 30,000 restaurants in 121 countries, serving 53 million customers daily. McDonald's entered the Indian market in 1996 as a joint venture between the corporation and two Indian businessmen, and has focused on providing affordable, family-friendly dining options while respecting local customs and dietary preferences. The document outlines McDonald's marketing strategy in India across the key elements of product, price, place, promotion, physical evidence, process, and people.
Copyright:
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Download as PPTX, PDF, TXT or read online from Scribd
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AB OUT McDonald’ s
• McDonald's was started as a drive-in restaurant by
two brothers, Richard and Maurice McDonald in California, US in the year 1937
• Currently McDonald's operates in 121 countries &
having more than 30000 restaurant and serving 53 Million customers everyday
• Entered in India-1996
• McDonald's India is a 50 - 50 Joint Venture between
MCDONALD CORPORATION and two Indian businessman Amit Jatia and Vikram Bakshi
• McDonald's vision is to be the world's best quick
service restaurant experience. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every PRODUCT
•McDonald’s product includes vegetarian
and non-vegetarian items
•Also involves combo
•Cares for customer’s sentiments towards religion and Culture •Separate cooking area and equipments •Soups available only in Portuguese •Takes dietary concern-Burger King healthier Kids' Club PRICE
•Policy which caters to Indian customers
•Quite affordable products
•Heavily marketed “Happy Price Menu”
•Importance to brand and its integrity
PLACE
•Located at prime locations
•Evenly spread in NCR •Almost in all big cities •At residential areas, malls, multiplexes PROMOTION
• Target customer – Childrens
• Awareness about products among People • Use of Different Media like Television, hoardings and bus shelters • DDB Needham and Leo Burnett agencies appointed for the advertisement • Description of Products on Paper Mats placed in the trays. • The placing of the pamphlets and banners in and around the outlets • 80-20 Menu Board • Lucky Promotion strategies PHYSICAL EVIDENCE
• The physical appearance affects not only
the impression outsiders have of a business but also the way that business functions.
• Staff members
• Location & appearance
• Building maintenance
• Visible cues PROCESS
• Food manufacturing Transparent to
customers • Training to the licensees • Invented the most efficient cooking equipment • New methods of food packaging and distribution • McDonald’s In India followed the same tradition • Spent Rs.50 Crore - even before the PEOPLE
• Stars as per their performance
• Gives employees larger role in decisions • Philosophy of Quality, Service, Cleanliness and Value (QSC&V) is the guiding force behind its service • Customer always comes first • Fast friendly service • Provides clean, comfortable environment especially suited for families PEOPLE