The document describes the service blueprint of Southeast University's admission process. The blueprint outlines the physical evidence, customer actions, onstage actions, backstage actions, and support processes involved. Key aspects include the university campus and facilities as physical evidence. The customer actions involve a student arriving, collecting information, submitting forms, taking tests, and receiving results. Onstage actions include greeting students and distributing information and results. Backstage actions include verifying forms and checking exam scripts. Support processes aid the process through the admission system, room maintenance, and result preparation.
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The document describes the service blueprint of Southeast University's admission process. The blueprint outlines the physical evidence, customer actions, onstage actions, backstage actions, and support processes involved. Key aspects include the university campus and facilities as physical evidence. The customer actions involve a student arriving, collecting information, submitting forms, taking tests, and receiving results. Onstage actions include greeting students and distributing information and results. Backstage actions include verifying forms and checking exam scripts. Support processes aid the process through the admission system, room maintenance, and result preparation.
The document describes the service blueprint of Southeast University's admission process. The blueprint outlines the physical evidence, customer actions, onstage actions, backstage actions, and support processes involved. Key aspects include the university campus and facilities as physical evidence. The customer actions involve a student arriving, collecting information, submitting forms, taking tests, and receiving results. Onstage actions include greeting students and distributing information and results. Backstage actions include verifying forms and checking exam scripts. Support processes aid the process through the admission system, room maintenance, and result preparation.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
The document describes the service blueprint of Southeast University's admission process. The blueprint outlines the physical evidence, customer actions, onstage actions, backstage actions, and support processes involved. Key aspects include the university campus and facilities as physical evidence. The customer actions involve a student arriving, collecting information, submitting forms, taking tests, and receiving results. Onstage actions include greeting students and distributing information and results. Backstage actions include verifying forms and checking exam scripts. Support processes aid the process through the admission system, room maintenance, and result preparation.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online from Scribd
Download as doc, pdf, or txt
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Service Blueprint:
Service Blueprint is a method for describing and analyzing a service process. It shows basic interactions in providing a service. The service blueprint helps to clarify the service offering develops a shared service vision, recognizes the complexities and intricacies of the service that are not readily apparent. Southeast University also follow the service blueprint .the service blueprint of ESU are given bellow.
Service Blueprint of Southeast University (SEU)
Physical evidence Universit y campus Admiss ion office Desk registra tions Papers Class room Undergro und car parking place Room of administr ation Office furnitur e Comp uter, project or Security guard, Cleaners .
Admissi on notice board
Customer action
Arrive at admission office
Collect the informa tion about admissi on
Collect the admissi on forms
Fill up and submit the forms
Receive the admit card for test
Collect the time and date of exam
Attain the admissi on test
Receive test result
Attain the viva test
Qualify or leave the admissio n process
Line of interactio n Onstage action
Greet and give the informa tion about admissi on.
Take the candida te informa tion
Deliver the admit card
Publish the result
Process check out
Line of visibility Backstage action Line of internal interactio n Support process
Give information and verify the admission from
Check the exam script
Admissi on system
Room maintainfor test
Prepare the result and select the candidate
Easy Admissi on system
Physical evidence: First of all the physical evidence ,SEU is use lot of physical evidence for give their service .the physical avoidance are University campus, Admission office , Desk regis-tration Papers, Class room, Underground car parking place, Room of administration, etc are the main
physical avoidance of the university.
Customer action: Here ,the service customer is the university student. the customer action means that the hole admission process of the student according to the university service systems. Customer action is start from arrive at admission office .then the student collect the information about the admission from the admission office ,after the student collect the forms and other essential forms then he or she fill up and submit the forms on time. After student will receive admit card for test. Then the student will be able to attain the admission test. After student will get the result of the test. The next step is viva test, after that final process is qualify students will get the chance to study this university and unqualified students will be leave the process.
Onstage action: Here admission office give them greet and give the information about the admission process, it is the part of onstage action .The student when collect the admission forms that time the administrative give information and deliver admit card, its a part of onstage action. Public the result from university is the part of onstage action.
Backstage action: Verify the information of student and admission forms is the part or activity of the backstage action. Check the exam script also include in the backstage action. Backstage has the link with customer action ,without the backstage action the customer /student dont get the feedback from admission office.
Support process: SEU also use the support process for give the service to the students. The admission system ,room maintain for test, prepare result and select the candidate are the part of the support process. Southeast University is follow this blueprint for giving their service to their student.
