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Digital & Multiorganisational Service Integration - Case Kuopio

2020, ICIC20

Includes an abstract and a poster of the discription of a dissertation sub research of a Finnish national project 2015-2016 developing human service integrations and were published at the International Conference of Integrated Care #ICIC2020 in September 2020.

Abstract DIGITAL & MULTIORGANISATIONAL SERVICE INTEGRATION – case Kuopio FINLAND ICIC2020 Virtual Conference September 2020 Anna-Mari Juutinen, M.Sc. (soc), PhD candidate // Welfare, Health and Management (WELMA) Doctoral School // University of Eastern Finland An Introduction. The Finnish welfare state in general is based on large scale of universal public services where different kind of professions offer services they according the legislation are entitled to. This has caused a situation where especially the disadvantaged customers, due to the legislation, various professions, organizations and personal data records, have overlapping customerships, parallel service plans and evaluation criteria of their service needs. A Description of Practice change implemented. The municipality of Kuopio together with seven other local areas participated in an experimental development project of the Finnish Ministry of Finance using a temporary legislation of service integration. The organizations created prototypes for the integrated service system. In Kuopio the prototype for the young customers developed together with 17 professionals working among the youth services, social and welfare, student health care, substance abuse and the psychiatric services. The Aim & Theory of Change. The aim of the Kuopio’s project was to create a method of service integration consisting personal case manager, life assessment and personal welfare plan using digital services. The theoretical background came from customercentered integration, integration of human services, implementing integration policy and multiorganizational co-creation. Timeline. Experimental Human Service Integration –project ran during 2015-2016. The results reported to the Ministry of Finance Finland and nationally in 2017. The dissertation of implementing integration policy by experimental development is starting in 2019. Highlights. The problem the multiprofessional team had to solve were, how to make a collective service plan to a young customer with several services, several goals and several needs assessments. The integrative method consists an evaluation of the young person’s life situation and the personal welfare plan, is called “My Life”. It consists a visual “3X10D Circle of Life” added with a 30-point questionnaire called “3X10D Survey”. The visualization makes easier discuss the holistic situation of young adults own life. The 30point questionnaire includes 20 multiple choises and 10 comment fields. Both 3X10D Circle of Life and 3X10D Survey deal with 10 themes: studies/work, family, health, friends, personal development, housing, finance, life satisfaction, self-esteem and resilience estimated from three viewpoints (importance, satisfaction and the future). With the “MyLife” data the customer with one’s personal case manager compose the personal welfare plan carried out by using a digital platform. Sustainability & transferability. The 3X10D Survey adopted a part of the Finnish national digital welfare portal and is already scaled to another customer groups (as children and families) after the project finished and are ready to bring into use. Conclusions. The MyLife method with the life assessment tool and a customer’s personal welfare plan helps different professionals to solve problems that young customers themselves consider crucial, as well as to diminish the need of overlapping services. It makes the mutual goals achievable without problems caused by the lack of data. Discussions & Lessons. Developing an innovative integrative method gave a lot of information about the professionals and the customers are seeking and working towards a common goal based on the customer life assessment and a personal welfare plan. Contact information: Anna-Mari Juutinen, Phd Candidate, University of Eastern Finland [email protected] DIGITAL & MULTIORGANISATIONAL SERVICE INTEGRATION – case Kuopio FINLAND ICIC2020 Virtual Conference September 2020 – Digital Poster Gallery Anna-Mari Juutinen, M.Sc. (soc), PhD candidate Welfare, Health and Management (WELMA) Doctoral School, Campus of Kuopio City, Finland The Finnish welfare state and the public service sy stem is based on multiple legislations, organization s,fundings, technology and customer data records. This has led to overlapping and parallel services a nd processes for the multiple service users and the professionals. This poster is a discription of a dissertation subresearch based on a Finnish national project devel oping human service integrations during 20152016. The project was funded by the Ministry of Fi nance FInland. One of 8 subprojects was an cocreative innovation project with the Municipality of Kuopio and it's partners. The Ministry of Finance expected the model includ es the case manager, integrated services andbrings the separate service plans together. In Kuopio the leaders also wanted the model be also as digital as possible and it increases the cust omer participation. All the elements were tested in t he real life. "INTERGRATOR" MODEL WITH "MY LIFE" The co-creation method relied on an experimental development approach with the following elements: 17 profe ssionals from youth services, student welfare, s ocial services and health care working in 10 uni ts (public, outsourced and third sector) and 34 young adults 16 to 29 years. The renewed "Integrator"-model contained a Personal Welfare Plan based on a Quality of Life self-assessment called ”MY LIFE” carried out by an eService platform. The achievements and the difficulties of the developing project and the integrative model will be report as a sub-project article of the dissertation called Towards integrated human service system in Finland. C O N TA C T I N F O R M AT I O N [email protected] +358 44 364 5550 M O R E I N F O R M AT I O N www3.uef.fi/en/web/dpwelma UNIVERSITY OF EASTERN FINLAND