CURRENT TRENDS IN OFFICE COMMUNICATION.docx

Communication plays a crucial role in the functioning of organizations. In fact, what an organization requires mainly is communication. It is an inseparable, essential and continuous process just like the circulatory system in the human body. As a result, communication effectiveness becomes a very vital factor in determining the efficiency with which an organization performs as a whole. The existence of an organization depends upon a number of things like unity of command, delegation of authority and responsibility, teamwork and leadership, each one of which entails a strong support of interpersonal communication. Interpersonal communication, therefore, becomes the lifeblood of an organization. Fundamentals of interpersonal communication are communicators, message, noise, response, background and channel. Decent interpersonal communication skills support intimate relationship, counselling, selling, management, conflict management, etc. The various hindrances to effective interpersonal communication like sentiments, filtering, message crammed with information, defensiveness, cultural difference and argot can be overcome by simplifying language, controlling sentiments, listening ardently and using feedback. The paper examines the vitality of interpersonal communication for the subsistence of an organization.

The purpose of this study was to examine effective communication management and the performance of tertiary institutions in Cross River State. Three hypotheses were formulated to guide the study. The study adopted a correlational design and was conducted u Education, Akamkpa as case study. A proportionate stratified random sampling technique was used to select 30 per cent each from a total of 176 academic staff and 215 Non institution. A total of 53 Aca 119 participants. A questionnaire titled Tertiary Institutions Questionnaire (ECMAPOTIQ), The collected data were analysed and the hypotheses were tested using Chi Square test of independence at .05 level of significance. The findings revealed that effective communication management has a significant relationship with human relation organizational goal attainment. Based on these findings, it was concluded that effective communication leads to good human relationship, promotes work performance and organizational goal attainment. It was recommended among other adopt good communication skills to enable them communicate effectively; workers should adopt proper communication strategies if they are to promote good relationship among co managers.

ABSTRACT The focus of internal corporate communication is gaining interest, particularly because it is very essential in all dimensions of the organization’s performance. Hence, effective communication has been linked to a number of positive outcomes like organizational success, financially and socially, higher levels of cooperation and employee job satisfaction while ineffective communication may lead to dissatisfaction, misunderstandings, lack of information, lower performances and more employee rotations. The inability of managers to effectively communicate with their employees leads to employee job dissatisfaction and poor performance. Hence, this study examines how internal corporate communication influences employees job satisfaction in selected organizations under study. The survey method was adopted to gather data; 296 copies of the questionnaire were administered on junior and senior personnel of the selected organizations under study while in-depth interview was conducted with selected management level personnel. Data were collected and analyzed in simple frequency tables and the responses were represented in frequency tables as percentages of the overall sample. Also the Pearson chi-square was employed to determine the relationship between variables for any significance. Findings from the study show that the channels of internal corporate communication operational in the selected organizations are: face-to-face discussions, e-mails, intercom units, intranet, reports, messengers, memos, newsletters, official letters, bulletin boards, departmental/management meetings, group/team discussions, in-house training sessions, management/employee briefing sessions, labor union meetings, suggestion boxes, notices, closed unit groups (CUGs), and assemblies. Further findings reveal that most of the employees perceive internal corporate communication in their organizations as very effective, positive and a necessary organizational tool for employee job satisfaction. Findings reveal a significant relationship between internal corporate communication and employee job satisfaction which further enhances employee job performance. Further findings from the study also reveal that organizations are faced with diverse internal communication challenges such as: distorted feedback, matching message content with appropriate packaging, inadequate information, uneven flow of information, messages with lack of clarity of purpose, inability to arrive at a homogeneous internal communication approach and complete communication breakdown. These challenges, when not properly tackled, can hinder many organizational processes, especially its efforts at achieving employee job satisfaction/performance and, ultimately, organizational success. Internal corporate communication plays a major role in influencing employee job satisfaction which significantly influences employee job performance hence; organizations that want to successfully retain a satisfied workforce must be willing to employ a communication style that is more participative and employee-supportive. Keywords: internal corporate communication, employees’ job satisfaction, employees’ job performance.

Informasi: Ilmu Kajian Komunikasi, 2018

Organizations’ internal publics, which generally comprises two categories of personnel, namely management staff and employees constitute some of the key elements that contribute toward realizing the goals and objectives of the organization. However, unlike non-academic organizations, institutions of higher (academic) learning have two additional categories of internal publics — academic staff and students. This makes such institutions a bit unique. Public relations (PR) as a management function and tool is utilized by the management between itself and all categories of internal publics to facilitate smooth information dissemination and communication for enhanced job performance. Hence, a unique type of PR practice capable of addressing the characteristic needs of the academic staff (who are directly involved with the students) in addition to those of the non-academic staff will be required. A critically review of extant literature surrounding the impacts of the practice of PR on job performance among employees of Nigerian institutions of higher learning was performed. Additionally, critical intra-organizational PR media capable of addressing the characteristic and specific needs of the overall and specific internal publics were underscored and some policy recommendations offered. This article concludes that effective PR (a PR practice that addresses both the comprehensive and specific needs of the various classifications of internal publics) enhances job performance and productivity.

There are varying views about Organizational Communication. Contingency approach assumes that organizational communication effects can be explained only in the context of the constraints of different contingencies But most thinkers opine that through communication, everyone knows his /her role place, and task within the organization and the different parts of that organization are adequately coordinated. When communication stops, organized activity ceases to exist, individual, uncoordinated activity returns. Communication is effective when members of an organization share information with each other and all parties involved are relatively clear about what this information means. Communication is not an end in itself but a means to an end. Proper communication lays the foundation of a sound organizational culture, builds high employee morale to the extent that in some cases listening the actual problem of the employees itself can give them the impression that proper action will be taken. Management has to ensure that it leaves the impression that communication efforts guarantee results.

—This study was conducted with the principal objective of gaining information on the current state of organizational communication in higher education institutions in Ethiopia with special focus onBahir Dar University. Understanding the overall communication process and its effectiveness would helpto take appropriate measures toward enhancing organizational communication in the University. The study targeted both academic and administrative staff of the university(n=332). Though the main instrument of data collection was survey questionnaire, personal experiences and focus group discussions were also employed to complement with qualitative data. To produce a fairly accurate picture of this extraordinarily complex phenomenon, emphasis was given to the study of meanings and subjective aspects of organizational life as we experience them in our daily lives. It has to be stressed that healthy communication is an enabler for organizational learning. The findings, however, indicated that there were problems of internal communications in Bahir Dar University. Therefore, it is decisively important to continuously invest in gearing towards excellence in communications. Based on the findings and the resulting recommendations, the University can make appropriate interventions for improvement.

Declaration I hereby declare that this submission is my own work and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the university, except where due acknowledgement has been made in the text. 2 Communication flow in corporate organisation Acknowledgement This research work is written for academic purpose as my research report for the partial fulfillment of the requirement for the course of bba-bi from Pokhara university. The research may not be conclusive but sheds some light on the current issues concerning communication flow in a corporate organisation. My initial thanks goes to Mr. Bikram Shrestha, head ebanking and information security officer for providing me a platform to work upon my research. Special thanks goes to my supervisor, Mr. Amit Koirala for his guidance and constructive comments for the completion of this report. I would also like to thank the management and employees of Sanima bank for their support in responding to the questionnaires. Finally special thanks go to Mr. Pratik man Chitrakar my brother for providing information and data for this research work, for proof reading the research work and also for his moral support and encouragement during my period of study. Thank you. 3 Communication flow in corporate organisation

The purpose of this study is to explore the role of internal organizational communication and the influence it has on organizations' performance and productivity. A narrative literature review method has been used in this exploratory study. The study revealed that effective organizational communication present a direct and positive relationship with job satisfaction and positive commitment of employees at the organizational level as it generates community spirit within organization's employees. Also, that effective internal communication plays a major role in increasing job satisfaction and improve and increases employee engagement; which leads to lower turnover and it has been proven that it an essential element that contributes implicitly the overall performance and consequently on organization productivity.

In business, communication is used to promote a product or services, relay information within the business or deal with legal or similar issues. We can also define business communication as a process of transmitting information and thoughts between various parts of an organization and also to people outside organization. Effective communication is essential and indispensable for the success of any business. Technology has opened the door to new ways of interacting, but the process is still challenged by barriers that hinder its effectiveness. In our paper we have defined communication process, barriers to effective business communication and various tips to overcome these communication barriers.

Many workers in construction sites are still subjected to high health and safety risk despite of various efforts which are in place. However how workers in construction sites are informed on health and safety risks is obvious important factors in implementation of initiatives. This paper therefore aimed at understanding communication mechanism of health and safety risk information in construction sites. The essence is to examine what methods used for communication of risk information, the nature of these senders (communicators) and receivers (workers), the context of risk message and challenges on risk communication. A multiple case study strategy was adopted in this research whereby six large ongoing construction sites were selected basing on convenient sampling techniques. Within the site, structured interview and focus group discussion were used. Non-participatory observation was also used to collect data. The study reveals that multiplicity of communication channels and methods play out simultaneously in communication of risk information within construction sites. However, toolbox meeting was predominantly methods. This being the case, the environment for conducting effective toolbox meetings remains a challenge on many sites. On the other hand, site officers were the main senders of communicating health and safety risk information to the workers. However, the quality of the sender in terms of health and safety skills as well as experiences was found to influences health and safety risk communication. The findings provide the basis for suggesting areas where employers and managers can make interventions to enable safe and healthy working specifically focusing on risk communication.