ArrowXL Reviews

175,941  •  Excellent
TrustScore 4.5 out of 5

4.5

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175,941 total

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Rated 3 out of 5 stars

Delays, delays but finally arrived.

Cant fault the 2 delivery guys. Friendly, respectful and upbeat at 7am.
I drop 2 stars due to the delay in delivering. The 5 working day order via JD Williams was scheduled for 10th Dec but finally delivered on 23rd Dec after a long silence. Whether the issue is with JD Williams overpromising or logistics issue with Arrow XL it doesnt leave a good impression either way.
Delivery at 7am with on the way call at 6.45am a bit early in deep doze winter. Not very sociable hours. Just relieved good arrived.

Date of experience: 23 December 2024

Rated 5 out of 5 stars

Kept informed of ETA of both units…

Kept informed of ETA of both units ordered. Timely updates by text, phone call on delivery day to confirm arrival time. Goods brought into house by efficient courteous staff. Highly recommend, would use again.

Date of experience: 27 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with our delivery service and found our team to be helpful and efficient. We appreciate you taking the time to share your experience and are glad that you found our team to be attentive to your needs. We are proud of our drivers and appreciate your recognition of their hard work and dedication.

Rated 5 out of 5 stars

Early delivery..

Delivery was scheduled between 16.00 and 18.00 hrs, however, the delivery guys rang by 12.30 and said they'd be delivering within the next 90 minutes! This was not a problem for us. A further phone call alerted us to the imminent arrival. The goods were delivered OK and they people we polite and the items were placed exactly as requested.

Date of experience: 27 December 2024

Reply from ArrowXL

Thank you for your kind review. We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the communication and delivery process. We strive to provide our customers with timely and professional deliveries, and we're pleased to know that our team met your expectations.

Rated 5 out of 5 stars

Staff delivering from the Airdrie depot…

Staff delivering from the Airdrie depot were prompt, polite and friendly ans got our washing machine to us with no issues. The delivery time was amended by 10 minutes at delivery 2 but was spot on for us at delivery 4. No damage to box, no problems with delivery into house and very happy to use again.

Date of experience: 27 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback. We are delighted to hear that you had a seamless delivery experience with our team. We appreciate you taking the time to share your feedback. We strive to provide our customers with a positive and efficient delivery experience. We are pleased to hear that you were happy with the delivery process and that you would use our services again.

Rated 5 out of 5 stars

Lorraine in Customer services…

Spoke to Lorraine in Customer services via chat and she was able to look into a missing parcel. Looks like the retailer issued a consignment number but ran pur of stock. Not the couriers fault. Off to file for a refund. Thanks Lorraine!

Date of experience: 27 December 2024

Reply from ArrowXL

We appreciate you taking the time to share your experience. We're glad Lorraine was able to assist you with your missing parcel. It's important to us that our customers have a positive experience, and we're sorry to hear about the inconvenience you faced. We'll be sure to pass your feedback along to our team.

Rated 5 out of 5 stars

Perfect delivery system.

Driver phoned prior to delivery and delivered earlier than originally expected as arranged, which worked out perfect for me as I had the rest of the day to do my Christmas shopping. Delivery man was courteous polite and helpful & placed the item exactly where I wanted. Thanks a million. Outstanding Service.

Date of experience: 24 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback. We're delighted to hear that you had a positive delivery experience. We appreciate you highlighting the driver's courtesy and helpfulness, as well as the flexibility they showed in delivering earlier than originally expected. We're glad that this worked out perfectly for you and that you were able to enjoy the rest of your day. We will share your feedback with the team.

Rated 5 out of 5 stars

Delivery

I was wondering whether to give it 4 starts or 5 stars as the parcel arrived a few days later than originally planned. However, the company informed me promptly of the delay and gave a new date for the parcel and it arrived promptly on the new date and from what my sister said delivered cheerfully by the van driver.

Date of experience: 24 December 2024

Reply from ArrowXL

We appreciate you taking the time to share your experience. We understand that receiving a package on time is important, and we apologize for the initial delay. We're glad that we were able to keep you informed and that your package arrived promptly on the new date. We're also pleased to hear that the delivery driver was cheerful.

Rated 5 out of 5 stars

Drivers telephoned before delivery that…

Drivers telephoned before delivery that is excellent idea as I am slightly disabled. It gave me time to access doors etc. Driver and assistant they were both a credit your company first class

Date of experience: 27 December 2024

Reply from ArrowXL

We are so happy to hear that you had a positive experience with our delivery service. We strive to provide our customers with the best possible service, and we are glad that our driver and assistant were able to make your delivery a smooth and enjoyable one. We appreciate your kind words and will share your feedback with our team.

Rated 5 out of 5 stars

One of the best delivery services I've…

One of the best delivery services I've had. Came within the specified timeframe and called me 10 minutes before arriving to ensure I'm prepared for my delivery. Lovely delivery people too!

Date of experience: 28 December 2024

Rated 5 out of 5 stars

The older gentleman really helpful

The older gentleman really helpful . Younger one didn't have clue i ended up carrying it in with the guy. Not great for bad back but it's in and set up so let excercise begin

Date of experience: 28 December 2024

Reply from ArrowXL

We appreciate your feedback and are glad to hear that you were able to get your equipment set up. We strive to provide excellent customer service and will use your feedback to improve our team's training and knowledge.

Rated 4 out of 5 stars

Overall a positive experience

Overall a positive experience. Kept well up to date with date and time of delivery but to have paid extra to have my old appliances removed and the new one connected, it was more than a bit unusual for the delivery team to arrive without any tools to allow them to even remove the transit screws from the new machine. On providing an adjustable spanner all was quickly resolved.

Date of experience: 18 December 2024

Reply from ArrowXL

We appreciate you taking the time to share your experience. We are glad you had a positive experience overall and were kept informed about your delivery. We understand that your expectation was for the delivery team to be equipped with the necessary tools to complete the installation. We will certainly share your feedback with our team to ensure they are prepared for future deliveries.

Rated 5 out of 5 stars

Got message with time slot then a call…freezer delivery

Got message with time slot then a call from the delivery men to say that they would be about 20 minutes, arrived and delivered, no problem and both cheery lads, good job well done. 👍

Date of experience: 27 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with the delivery service and that the delivery team was so helpful. We appreciate you taking the time to share your experience. We are glad that you found the delivery team to be professional and accommodating. We will be sure to pass your appreciation along to the team.

Rated 5 out of 5 stars

TV delivery ahead of schedule.

The delivery was scheduled very quickly after ordering. The delivery crew were quick and courteous, and all emails and texts arrived as promised and were very clear.

Date of experience: 28 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with our delivery service and found the delivery crew to be quick and courteous. We appreciate you taking the time to share your experience. We strive to provide excellent service and are happy that you were pleased with the delivery.

Rated 5 out of 5 stars

Lovely Delivery Experience

Have had several deliveries from ArrowXL and its always been good. I got the right amount of updates on the movement and delivery time of my item. Got a call 10 min to arrival and the delivery was prompt. Friendly and helpful team.

Date of experience: 24 December 2024

Reply from ArrowXL

Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our communication and delivery process to be helpful and efficient. We strive to provide a smooth and enjoyable experience for all our customers, and your feedback is valuable to us. We appreciate your kind words about our team.

Rated 5 out of 5 stars

Excellent service…

The gentlemen that delivered our bed and took away the old one were very respectful of our property. They were polite and professional. I would definitely recommend.

Date of experience: 27 December 2024

Reply from ArrowXL

Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with our delivery service and found the delivery team to be respectful, polite, and professional. We appreciate you taking the time to share your experience. We strive to provide excellent service and are happy that you were pleased with the delivery.

Rated 1 out of 5 stars

Terrible

Wow. Never review anything but this company cancelled our delivery 4 times! Eventually rang the company Appliances Direct and got our money back. We did not have a fridge freezer for Christmas. Noone to call from the company - we were number 54 in the queue! Precious little communication and very few available delivery dates. Awful experience. Too much to say it ruined Christmas - but not far off.

Date of experience: 28 December 2024

Rated 5 out of 5 stars

From being able to choose delivery…

From being able to choose delivery date, to concise communication and finally the cheery and helpful delivery girl. These are the 3 reasons why I rated your company 5 stars.

Date of experience: 24 December 2024

Reply from ArrowXL

Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you enjoyed our delivery service, from the flexibility of choosing your delivery date to the helpfulness of our team. We strive to provide a seamless and enjoyable experience for all our customers, and your feedback is greatly appreciated.

Rated 1 out of 5 stars

No delivery no alternative delivery date....

Integrated dishwasher ordered from Huges didn't arrive at expected time - no alternatives offered and no one called. Meant I've had to pay the installer a call out fee and now need to pay them to come out again, who knows when that might be as no one has been in touch with an alternative date. Chat non-existent and useless... is there anyone out there (no bots please!) that could get back to us on this - worse courier company I've dealt with EVER.

Date of experience: 28 December 2024