School of Managment

the study assesses the impact of stock market capitalization and foreign direct investment in stock market performance for the period of 1996 to 2017 in a comparative study of Ghana and Nigeria. The study used both panel and time-series approaches and methodologies such as unit root tests, cointegration tests, vector error correction model, dynamic ordinary least square, generalized least square, multiple linear regression (random and fixed effects) models and granger causality tests to make its statistical inference. The study concludes that stock market capitalization and foreign direct investment have a negative impact on stock market performance in a panel study, but both have positive impact on stock market performance in Ghana and Nigeria respectively. The study recommends further look into the areas for validation.

Our objective is to investigate the impact of green fiscal policy on green technology investment in China. We employed some econometric techniques as our strategy for the empirical analysis. We used a quantile regression with the lad method in our long-run estimations. The results suggest that green fiscal policy has a heterogeneous impact on green technology investment total factor productivity considering the kind of proxy and magnitude of the coefficients. However, we observed that environmental tax as a proxy measure of green fiscal policy positively impacts green technology investment total factor productivity while environmental expenditure negatively does. Our findings imply that when green technology investment total factor productivity is on the ascendency, increasing the existing energy consumption structure could decrease green technology investment total factor productivity. In other words, provinces with a higher level of green technology investment total factor product...

With the aim of assessing the impact that trade liberalization has on agricultural growth as in value added in Africa, the study uses trade openness as a proxy measure of trade liberalization to ascertain whether it has a substantial impact on agricultural value added in Africa. The data for the study were sampled from 1996 to 2017 and were sourced from World Development Indicators and Worldwide Governance Indicators for a panel of 34 African countries. The study’s findings confirm that there is an inverse relationship between trade liberalization and agricultural growth in Africa and it also witnessed evidence of bidirectional homogeneous causality between agricultural export performance, trade liberalization, and employment in the agricultural sector, economic growth, government effectiveness and agricultural growth. However, increasing the agricultural export share in Africa could result in agricultural growth. The study used GLS random effects, fixed effects, generalized linear ...

The study delves into West African data to assess the impact of personal remittances, FDI and exports on economic growth by applying panel data methodologies on 15 countries from 1991 to 2017. The study further applied panel fully modified ordinary least square, robust least square, and generalized linear model regression methodologies to make a statistical inference. From the results, it could be ascertained that personal remittances and exports have a strong and positive impact on economic growth. Meanwhile, FDI has a positive impact on economic growth as an individual factor, but with the existence of personal remittances and exports, FDI tends to become negative and significant in West Africa. The study proposes further studies into the area of FDI to unravel the exact relationship it has with economic growth.

The purpose of this research was to study the impact of employees' training and development on organizational performance. It was inspired by the fact that some organizations do not seem to care about improving the capacity of their worker but instead frown at and punish any weaknesses portray by the workers. To tackle the research problem, the researcher had as major objective to find out: whether National Financial Credit has training and development programs conducted for all employees; possible hurdles in the implementation of such programs and the practical effects training and development has on the performance at work. The researcher also emphasized on the various training methods designed and its implementation around the world during the training and development programs. Using the National Financial Credit, Kumba branch, the researcher got information from 300 respondents, through questionnaires, interviews and personal observation. The research also reveals that training and development is a necessity in every companies particularly for the unskilled or the less experience employees. Generally, employees' work contribution was greatly improved due to the training methods and tools used by the company. Thus, it led to a positive impact on employee' performance and an improvement in their skills and job efficiency.

Tertiary Institutions among other businesses have been promoting their services through various conventional media which can be considered as an integrated form of communication. On the other hand, with the incorporation of the modern technologies into individual and professional lives, tertiary cannot only communicate effectively with their target audience, but they can also use social media to disseminate information and obtain feedback.Using a quantitative research approach, this research identified the social media channels students use to search for tertiary institutions, examined the various social media platforms students actively engage in, how the use of social media influence students’ tertiary institutions decision-making process and identified other factors that influence students’ choice of tertiary institutions. Results showed that respondents heavily rely on university website to search for tertiary institution information even though they are very active on WhatsApp, spending over 2 hours daily. The findings of this research adds on to existing research on consumer decision making with respect to their choice of tertiary institutions. It also helps authorities of various tertiary institutions, to improve on their social media platform activities and also develop communication strategies in other to attract potential students through the various social media platforms. It might serve as the required cause for those institutions that have no presence at all on social media to establish one since prospective students might make use of such handles in selecting schools.

This study examines the effect of service quality on customer choice. Specifically, it investigated the relationship between service quality dimensions and customer choice, examining the effect of service quality dimensions on customer choice and the service quality dimension most preferred by customers. The quantitative research approach was used with a sample of 250 respondents using purposive and convenient sampling technique. Questionnaires were used to collect the data and analyzed using SPSS version 21. With regards to the correlation variables, it showed a strong positive relationship between service quality dimensions and customer choice of a mobile network service provider and the regression variables showed a significant effect between service quality and customer choice indicating that service quality is very important and influence customers' choice in choosing a mobile network service provider. It was recommended that Mobile network service providers should continue to improve on the service quality dimensions (empathy, responsiveness, reliability assurance, and tangibility). Since customers look out for these dimensions when choosing a mobile network service provider.

Tertiary Institutions among other businesses have been promoting their services through various conventional media which can be considered as an integrated form of communication. On the other hand, with the incorporation of the modern technologies into individual and professional lives, tertiary cannot only communicate effectively with their target audience, but they can also use social media to disseminate information and obtain feedback.Using a quantitative research approach, this research identified the social media channels students use to search for tertiary institutions, examined the various social media platforms students actively engage in, how the use of social media influence students' tertiary institutions decision-making process and identified other factors that influence students' choice of tertiary institutions. Results showed that respondents heavily rely on university website to search for tertiary institution information even though they are very active on WhatsApp, spending over 2 hours daily. The findings of this research adds on to existing research on consumer decision making with respect to their choice of tertiary institutions. It also helps authorities of various tertiary institutions, to improve on their social media platform activities and also develop communication strategies in other to attract potential students through the various social media platforms. It might serve as the required cause for those institutions that have no presence at all on social media to establish one since prospective students might make use of such handles in selecting schools.

Customer relationship management (CRM) is a practice which is being adopted by many industries because businesses are shifting from being profit oriented to customer oriented. Recently, CRM has been an area of interest for researchers thus; it has yielded a significant number of studies.  However, results are often unclear and this may be attributed to the strong disagreement regarding the exact domain of CRM (Rigby, Reichheld, and Schefter, 2002). It is on these grounds that this study was conducted to contribute to existing literature on CRM and its effects on performance in the telecommunication industry of Ghana. Some explanations are made on the role and relationship between CRM and Organizational Performance. The study is quantitative in nature and a linear regression model was used to assess the effect CRM has on Organizational Performance. A significant finding made from the study was that CRM if well implemented has a positive effect on the performance of an organization. A...

Customer relationship management (CRM) is a practice which is being adopted by many industries because businesses are shifting from being profit oriented to customer oriented. Recently, CRM has been an area of interest for researchers thus; it has yielded a significant number of studies. However, results are often unclear and this may be attributed to the strong disagreement regarding the exact domain of CRM (Rigby, Reichheld, and Schefter, 2002). It is on these grounds that this study was conducted to contribute to existing literature on CRM and its effects on performance in the telecommunication industry of Ghana. Some explanations are made on the role and relationship between CRM and Organizational Performance. The study is quantitative in nature and a linear regression model was used to assess the effect CRM has on Organizational Performance. A significant finding made from the study was that CRM if well implemented has a positive effect on the performance of an organization. An important recommendation made is, industries should improve on their CRM practices since it improves their Organizational Performance.

This study examines the effect of service quality on customer choice. Specifically, it investigated the relationship between service quality dimensions and customer choice, examining the effect of service quality dimensions on customer choice and the service quality dimension most preferred by customers. The quantitative research approach was used with a sample of 250 respondents using purposive and convenient sampling technique. Questionnaires were used to collect the data and analyzed using SPSS version 21. With regards to the correlation variables, it showed a strong positive relationship between service quality dimensions and customer choice of a mobile network service provider and the regression variables showed a significant effect between service quality and customer choice indicating that service quality is very important and influence customers' choice in choosing a mobile network service provider. It was recommended that Mobile network service providers should continue to improve on the service quality dimensions (empathy, responsiveness, reliability assurance, and tangibility). Since customers look out for these dimensions when choosing a mobile network service provider.

The concept of corporate social responsibility (CSR) has dominated the academic space with a significant number of studies focusing on attempting to establish the relationship between corporate responsibility and firm performance. Minimal empirical attention is, however, accorded to attempting to establish what drives corporate responsibility among firms. This study sought to examine the institutional drivers for CSR practices of firms in Ghana using a mixed-method approach. An interview was conducted with personnel in charge of executing their respective firm's corporate responsibility initiatives to obtain a firsthand insight into the level of appreciation for CSR among Ghanaian firms as well as to identify the drivers for CSR. The drivers for CSR were classified into internal and external institutional drivers. The study sourced for data for its analysis by administering questionnaires to 100 respondents. Responses were quantitatively analyzed using a regression technique. Among the internal drivers for CSR, it was found that only board commitment to CSR was a significant and positive driver of corporate responsibility. International trade relations, the media, and the local community were similarly found to be significant and positive drivers of CSR among the external drivers. Regulations was found to be a significant driver for CSR but impacted on corporate responsibility negatively. It is recommended that incentives by the government, award schemes, and enforcement of CSR reporting be implemented to drive a broad adoption of CSR among firms in developing nations.

The essence of Entrepreneurship is dynamic in nature. The planning commission as well as the Indian government recognizes the need for women to be part of the mainstream of economic development. Women entrepreneurship is seen as the strategy to solve the problems of rural and urban poverty. Women across India are showing interest to be economically independent. However, women face time, human, physical and social constraints which limit their ability to grow their businesses. The new generation women, across the globe, have overcome all challenges and have proved themselves beyond doubt in all spheres of life including the most cumbersome world of entrepreneurship. This is a case of women entrepreneur-Jaishree Kabra of Kothari Silk Mills who had overcome all the challenges and became one of the most successful entrepreneurs of the city. Her relentless zeal, quench for success and willingness to walk the extra mile have fabricated a mark for her both within the city and across the country. As women have amazing adeptness to work hard and develop innovative ideas towards building an economically sound and healthy society.

The essence of Entrepreneurship is dynamic in nature. The planning commission as well as the Indian government recognizes the need for women to be part of the mainstream of economic development. Women entrepreneurship is seen as the strategy to solve the problems of rural and urban poverty. Women across India are showing interest to be economically independent. However, women face time, human, physical and social constraints which limit their ability to grow their businesses. The new generation women, across the globe, have overcome all challenges and have proved themselves beyond doubt in all spheres of life including the most cumbersome world of entrepreneurship. This is a case of women entrepreneurJaishree Kabra of Kothari Silk Mills who had overcome all the challenges and became one of the most successful entrepreneurs of the city. Her relentless zeal, quench for success and willingness to walk the extra mile have fabricated a mark for her both within the city and across the cou...

We examine how women's bargaining power affects child nutritional status using data from rural Senegal. In order to correct for the potential endogeneity of women's empowerment we use information on a mother's ethnicity relative to that of the community she resides in to construct an arguably exogenous instrument. While standard OLS suggests that if a mother has more bargaining power, her children will have a better nutritional status, our IV estimates indicate that the true impact is underestimated if the endogeneity of bargaining power is not taken into account.

Patient satisfaction is a core tool for measuring the performance of the hospitals as well as the service provider and the services that they are providing to the patients. The aim of this research is to evaluate how information received, medical equipment, distance from the hospital, and physical infrastructure influenced patient satisfaction at public hospitals in Southern Punjab, Pakistan. An exploratory research technique was used. We distributed 700 questionnaires through a random method, and 579 provided proper responses. A confirmatory factor analysis (CFA) and a regression analysis were used for the data analysis. The study results illustrated that medical equipment, information received, distance from the hospital, and physical infrastructure had significantly positive impacts (p = 0.001) on patient satisfaction. To promote higher level of satisfaction, there is a need to take appropriate steps for improvement.