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1 vote
2 answers
851 views

Prevent Dynamic CRM Workflow from sending an email to a Disabled User

I am using Microsoft Dynamic CRM Online and have a workflow issue. When the status of a case is modified, there is a workflow that kicks off to send members of the case team an e-mail. The problem ...
Paul Haan's user avatar
  • 101
1 vote
2 answers
1k views

CRM - sending email to contacts in sub grid

I work for a charity and we want to use our Dynamics 365 to support our fundraising team.  We have created a 'Fundraising Event' entity with an N:N relationship to the Contact entity (renamed to '...
Paolo750f's user avatar
1 vote
0 answers
598 views

Issues in receiving emails through Email Router in Dynamics CRM

I have configured a Email router for my CRM 2016 online version. I have created both incoming and outgoing profiles for our company email client ( @xyz.com). In Email router configuration Wizard, I ...
Jogendar Bandaru's user avatar
0 votes
2 answers
532 views

Not receiving emails after latest update "CRM Online 2015 Update 1"

This weekend had Update 1 for my organization on CRM Online 2015 (7.1.1.3149) and since then we are not receiving emails into CRM. We use email router, everything has been checked, version, tested ...
Joao Leme's user avatar
  • 9,878
1 vote
1 answer
95 views

how to not track workflow generated emails in CRM

we are using CRM Online. we have a few automatic workflows that generate emails from user that created an activity that kicks of the WF, to a contact within CRM. these generated emails automatically ...
inna's user avatar
  • 21
0 votes
1 answer
283 views

CRM Plugin executing several times

I'm trying to create a plugin on CRM 2011 online to notify users by mail when an opportunity is updated. In the email, I need to have the value of some fields before and after the update. So, I'm ...
Gwenhaël's user avatar
0 votes
1 answer
125 views

Font size is not changing onLoad of the email entity

I am using the following script on email entity for changing the font size and font family of the description onLoad of the form. function abc() { var html = '<FONT size=3.5px face="Arial">&...
user2951753's user avatar
1 vote
1 answer
354 views

Edit email content with a plugin on a quick campaign

I'm having trouble to achieve this. What I would like to do is be able to edit the content (description) of an email entity for a qucik campaign before it's sent (or after it's created). I've tried ...
Etienne's user avatar
  • 1,106
2 votes
1 answer
1k views

Reusable and robust pattern for handling "send email" steps via Processes

Background Workflows and dialog processes in CRM 2011 (and CRM Online) allow us to send emails to email-enabled records (such as contacts, accounts and users). In the event that the email-enabled ...
Greg Owens's user avatar
  • 3,878
6 votes
2 answers
15k views

Email responses to tracked crm email not tracking correctly

We have a widespread problem with email responses to outgoing crm email, that has been tracked, not getting auto tracked by Outlook + crm addin. Our crm is 2011 online. We have a variety of outlook ...
keerz's user avatar
  • 717