Papers by Olunifesi Suraj
Journal of Information & Knowledge Management, 2016
Journal of Communications and Language Arts, 2013
Journal of Intellectual Capital, 2012
Purpose -The purpose of this study is to assess how telecommunications companies in Nigeria lever... more Purpose -The purpose of this study is to assess how telecommunications companies in Nigeria leverage intellectual capital as a strategic resource for creating competitive advantage. Design/methodology/approach -A previously published research instrument was administered and survey data were collected from 320 managers in 29 telecommunications companies. Findings -Hypotheses related to the relationship of human, structural and customer capital and its influence on business performance were tested. Results show that Nigerian telecommunications companies have mostly emphasized the use of customer capital, exemplified by market research and customer relationship management to boost their business performance. Practical implications -The over-emphasis on customer capital to the detriment of other intellectual capital components is found to be undermining the productivity of Nigerian telecommunications companies. Originality/value -This is the first published study of intellectual capital development in Nigeria.
The main objective of the study was to examine how Nigerian telecommunications organizations leve... more The main objective of the study was to examine how Nigerian telecommunications organizations leverage knowledge in achieving organizational performance and competitive advantage. Forty organizations were selected by using stratified random sampling from the 150 organizations in the Nigerian telecommunications industry. Twenty-nine of the selected organizations agreed to participate in the study, and questionnaires were then distributed to 14 senior executives in each of these organizations. Four hundred and six questionnaires were returned, but only 329 complete ones were used for analysis. The results from the study showed the following: that there is poor management of human capital in the Nigerian telecommunications industry; that lack of effective communication appears to be the bane of structural capital management in the industry; that most of the telecommunications companies in Nigeria have had a long-term relationship with their customers; and that Nigerian telecommunications organizations are familiar with knowledge management as a concept. The results also showed slight differences among the six groups of organizations in their management of intellectual capital with the Local Exchange operators and National Carrier as the best and worst performers, respectively. In conclusion, it is suggested that Nigerian telecommunications organizations should strive to provide a conducive and an enabling working environment, where people can share ideas about work without being shut down by bosses and bureaucrats, and that they should try harder to implement their customers' suggestions, especially when such suggestions have to do with meeting the customers' needs.
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Papers by Olunifesi Suraj