This study is to identify the relationship between work-life balance and employees' satisfaction ... more This study is to identify the relationship between work-life balance and employees' satisfaction at one of the Malaysia Higher Education Institutions (HEIs). The work-life balance elements or the independent variables consists of flexible working schedule, pay for time not worked, security and health benefits, family-friendly policies and employee wellness program. Firstly, researcher will identify whether work life balance elements partially in relation with employee satisfaction. Second, the study will identify whether work life balance in simultaneously in relation with employee satisfaction. Thirdly, the scope is to recognize either family-friendly policy in relation with work life balance and employee satisfaction. Based from the findings, all the elements are significantly in relation with employee satisfaction and employee wellness program act as the dominant factor that contribute to work life balance and employee satisfaction. Finally, researcher suggests ways to use work life balance in the organization to enhance employee's satisfaction.
This study attempts to explore the relationship of transformational leadership on the improvement... more This study attempts to explore the relationship of transformational leadership on the improvement of customers service in hotel industry. Four characteristics of transformational leadership have been selected as the independent variables, namely the individualized consideration, intellectual stimulation, inspirational motivation and idealized influence. A questionnaire survey conducted on 100 respondents from selected 4-star hotels has been carried out. Data were analysed using descriptive statistical methods to investigate whether the selected transformational behaviour contribute to an improved customer service. The findings showed that all of the four behavourial characteristics of transformational leadership has significant, but different levels of relationship with customer service. The strongest relationship was with individualised consideration, while the least was the inspirational motivation. It can be concluded that transformational leadership has significant effect on the improvement of customer service in the hotel industry. Hence, it is suggested that that owners/managers in the hotel industry should adopt transformational leadership to gain an improved customer service, which subsequently will improve their business performance and profitability.
Increase of motor vehicles have been the result of more demand in transportation
facilitating fas... more Increase of motor vehicles have been the result of more demand in transportation facilitating fast mobility, connectivity and physical transactions worldwide especially Malaysia which has been experiencing rapid economic developments and growth in population. The construction of commercial buildings in tandem with massive developments to support commercial activities in cities like Penang, Kuala Lumpur and Johor Bahru with scarcity of parking space have been well identified and became a major concern. There have also been high competitions among the parking operators which create crucial demand in the provision of superior service to customers to be at par excellence in terms of pricing, quality of service, increases in customer complaints and so forth. Hence, it is timely critical that this study to be conducted since customer satisfaction should be within the important realm of marketing elements in the parking industry. This study examines the relationships between various dimensions of service quality, customer satisfaction and customer external complaint intentions of car park commercial buildings in Klang Valley, Malaysia. The final study framework consists of six (6) dimensions of service quality namely assurance, empathy, tangible, reliability, responsiveness, safety & security as independent variables, customer satisfaction as mediator and external complaint intentions being the proxy of behavioral intention as the dependent variable. Each item was measured using a 7-point Likert scale from 1 = “Strongly disagree” to 7 = “Strongly agree”. The study findings were derived from 227 number of respondents, analyzed using SPSS version 21.0 and SmartPLS version 2.0 software. This study found that customer satisfaction has a direct relationship with external complaint intentions. The result also shows that customersatisfaction partially mediates the relationship betweenempathyand customer external complaints.
This study is to identify the relationship between work-life balance and employees’ satisfaction ... more This study is to identify the relationship between work-life balance and employees’ satisfaction at one of the Malaysia Higher Education Institutions (HEIs). The work-life balance elements or the independent variables consists of flexible working schedule, pay for time not worked, security and health benefits, family-friendly policies and employee wellness program. Firstly, researcher will identify whether work life balance elements partially in relation with employee satisfaction. Second, the study will identify whether work life balance in simultaneously in relation with employee satisfaction. Thirdly, the scope is to recognize either family-friendly policy in relation with work life balance and employee satisfaction. Based from the findings, all the elements are significantly in relation with employee satisfaction and employee wellness program act as the dominant factor that contribute to work life balance and employee satisfaction. Finally, researcher suggests ways to use work life balance in the organization to enhance employee’s satisfaction.
The aim of this paper is to investigate what is the factor of women entrepreneur in family busine... more The aim of this paper is to investigate what is the factor of women entrepreneur in family business that can gain the business performance. This research is to focus the how the business performance will give changes in overall business management that increase their business performance. This research use quantitative analysis, involves 150 respondent that have own business in Melaka. The findings, it stated of all factor of women entrepreneur in family business to enhance business performance. The important factors of women entrepreneur to enhance business performance are goals and motivation, individual factor, and networking. While management practices is not important. The Implication of this research is, need to focus on strengthening the motivation and networking in particular to increase sales and profits rather than to counseling, and educational courses to improve management practices.
Designed and delivered by the Faculty of Technology Management & Technopreneurship (FPTT), and in... more Designed and delivered by the Faculty of Technology Management & Technopreneurship (FPTT), and industry experts, the MBA Program allows graduates to develop an ability to make business decisions in accordance with industry standards of business ethics, corporate governance, social responsibility, solve complex business problems, and manage change. Nonetheless, improvements on program management are necessary to meet diverse industry needs, and to challenge the program's rivalry to ensure its sustainability. This study focuses on the service quality of the MBA Program, Lecturers' Performance, Faculty Facilities, and the Staff Performance supporting implementation of the program. Our findings indicate that the students were satisfied with the execution of the program, thus fulfilling the objectives of MBA offered. Conversely, evaluation by the students on the Lecturers' Performance was the highest against that of the supporting Staff Performance with a record low rating. Additionally, facilities such as resource center to support learning needs upgrading. Foods served need to provide more nutritional value. In spite of this, the study provides avenue for FPTT to embark on improvement programs as this will translate to its MBA's success and its quest to be globally competitive
This study is to identify the relationship between work-life balance and employees' satisfaction ... more This study is to identify the relationship between work-life balance and employees' satisfaction at one of the Malaysia Higher Education Institutions (HEIs). The work-life balance elements or the independent variables consists of flexible working schedule, pay for time not worked, security and health benefits, family-friendly policies and employee wellness program. Firstly, researcher will identify whether work life balance elements partially in relation with employee satisfaction. Second, the study will identify whether work life balance in simultaneously in relation with employee satisfaction. Thirdly, the scope is to recognize either family-friendly policy in relation with work life balance and employee satisfaction. Based from the findings, all the elements are significantly in relation with employee satisfaction and employee wellness program act as the dominant factor that contribute to work life balance and employee satisfaction. Finally, researcher suggests ways to use work life balance in the organization to enhance employee's satisfaction.
This study attempts to explore the relationship of transformational leadership on the improvement... more This study attempts to explore the relationship of transformational leadership on the improvement of customers service in hotel industry. Four characteristics of transformational leadership have been selected as the independent variables, namely the individualized consideration, intellectual stimulation, inspirational motivation and idealized influence. A questionnaire survey conducted on 100 respondents from selected 4-star hotels has been carried out. Data were analysed using descriptive statistical methods to investigate whether the selected transformational behaviour contribute to an improved customer service. The findings showed that all of the four behavourial characteristics of transformational leadership has significant, but different levels of relationship with customer service. The strongest relationship was with individualised consideration, while the least was the inspirational motivation. It can be concluded that transformational leadership has significant effect on the improvement of customer service in the hotel industry. Hence, it is suggested that that owners/managers in the hotel industry should adopt transformational leadership to gain an improved customer service, which subsequently will improve their business performance and profitability.
Increase of motor vehicles have been the result of more demand in transportation
facilitating fas... more Increase of motor vehicles have been the result of more demand in transportation facilitating fast mobility, connectivity and physical transactions worldwide especially Malaysia which has been experiencing rapid economic developments and growth in population. The construction of commercial buildings in tandem with massive developments to support commercial activities in cities like Penang, Kuala Lumpur and Johor Bahru with scarcity of parking space have been well identified and became a major concern. There have also been high competitions among the parking operators which create crucial demand in the provision of superior service to customers to be at par excellence in terms of pricing, quality of service, increases in customer complaints and so forth. Hence, it is timely critical that this study to be conducted since customer satisfaction should be within the important realm of marketing elements in the parking industry. This study examines the relationships between various dimensions of service quality, customer satisfaction and customer external complaint intentions of car park commercial buildings in Klang Valley, Malaysia. The final study framework consists of six (6) dimensions of service quality namely assurance, empathy, tangible, reliability, responsiveness, safety & security as independent variables, customer satisfaction as mediator and external complaint intentions being the proxy of behavioral intention as the dependent variable. Each item was measured using a 7-point Likert scale from 1 = “Strongly disagree” to 7 = “Strongly agree”. The study findings were derived from 227 number of respondents, analyzed using SPSS version 21.0 and SmartPLS version 2.0 software. This study found that customer satisfaction has a direct relationship with external complaint intentions. The result also shows that customersatisfaction partially mediates the relationship betweenempathyand customer external complaints.
This study is to identify the relationship between work-life balance and employees’ satisfaction ... more This study is to identify the relationship between work-life balance and employees’ satisfaction at one of the Malaysia Higher Education Institutions (HEIs). The work-life balance elements or the independent variables consists of flexible working schedule, pay for time not worked, security and health benefits, family-friendly policies and employee wellness program. Firstly, researcher will identify whether work life balance elements partially in relation with employee satisfaction. Second, the study will identify whether work life balance in simultaneously in relation with employee satisfaction. Thirdly, the scope is to recognize either family-friendly policy in relation with work life balance and employee satisfaction. Based from the findings, all the elements are significantly in relation with employee satisfaction and employee wellness program act as the dominant factor that contribute to work life balance and employee satisfaction. Finally, researcher suggests ways to use work life balance in the organization to enhance employee’s satisfaction.
The aim of this paper is to investigate what is the factor of women entrepreneur in family busine... more The aim of this paper is to investigate what is the factor of women entrepreneur in family business that can gain the business performance. This research is to focus the how the business performance will give changes in overall business management that increase their business performance. This research use quantitative analysis, involves 150 respondent that have own business in Melaka. The findings, it stated of all factor of women entrepreneur in family business to enhance business performance. The important factors of women entrepreneur to enhance business performance are goals and motivation, individual factor, and networking. While management practices is not important. The Implication of this research is, need to focus on strengthening the motivation and networking in particular to increase sales and profits rather than to counseling, and educational courses to improve management practices.
Designed and delivered by the Faculty of Technology Management & Technopreneurship (FPTT), and in... more Designed and delivered by the Faculty of Technology Management & Technopreneurship (FPTT), and industry experts, the MBA Program allows graduates to develop an ability to make business decisions in accordance with industry standards of business ethics, corporate governance, social responsibility, solve complex business problems, and manage change. Nonetheless, improvements on program management are necessary to meet diverse industry needs, and to challenge the program's rivalry to ensure its sustainability. This study focuses on the service quality of the MBA Program, Lecturers' Performance, Faculty Facilities, and the Staff Performance supporting implementation of the program. Our findings indicate that the students were satisfied with the execution of the program, thus fulfilling the objectives of MBA offered. Conversely, evaluation by the students on the Lecturers' Performance was the highest against that of the supporting Staff Performance with a record low rating. Additionally, facilities such as resource center to support learning needs upgrading. Foods served need to provide more nutritional value. In spite of this, the study provides avenue for FPTT to embark on improvement programs as this will translate to its MBA's success and its quest to be globally competitive
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customers service in hotel industry. Four characteristics of transformational leadership have been
selected as the independent variables, namely the individualized consideration, intellectual
stimulation, inspirational motivation and idealized influence. A questionnaire survey conducted on
100 respondents from selected 4-star hotels has been carried out. Data were analysed using
descriptive statistical methods to investigate whether the selected transformational behaviour
contribute to an improved customer service. The findings showed that all of the four behavourial
characteristics of transformational leadership has significant, but different levels of relationship with
customer service. The strongest relationship was with individualised consideration, while the least
was the inspirational motivation. It can be concluded that transformational leadership has
significant effect on the improvement of customer service in the hotel industry. Hence, it is suggested
that that owners/managers in the hotel industry should adopt transformational leadership to gain an
improved customer service, which subsequently will improve their business performance and
profitability.
facilitating fast mobility, connectivity and physical transactions worldwide especially
Malaysia which has been experiencing rapid economic developments and growth in
population. The construction of commercial buildings in tandem with massive developments
to support commercial activities in cities like Penang, Kuala Lumpur and Johor Bahru with
scarcity of parking space have been well identified and became a major concern. There have
also been high competitions among the parking operators which create crucial demand in the
provision of superior service to customers to be at par excellence in terms of pricing, quality
of service, increases in customer complaints and so forth. Hence, it is timely critical that this
study to be conducted since customer satisfaction should be within the important realm of
marketing elements in the parking industry. This study examines the relationships between
various dimensions of service quality, customer satisfaction and customer external complaint
intentions of car park commercial buildings in Klang Valley, Malaysia. The final study
framework consists of six (6) dimensions of service quality namely assurance, empathy,
tangible, reliability, responsiveness, safety & security as independent variables, customer
satisfaction as mediator and external complaint intentions being the proxy of behavioral
intention as the dependent variable. Each item was measured using a 7-point Likert scale
from 1 = “Strongly disagree” to 7 = “Strongly agree”. The study findings were derived from
227 number of respondents, analyzed using SPSS version 21.0 and SmartPLS version 2.0
software. This study found that customer satisfaction has a direct relationship with external
complaint intentions. The result also shows that customersatisfaction partially mediates the
relationship betweenempathyand customer external complaints.
business performance will give changes in overall business management that increase their business performance. This research use quantitative analysis, involves 150 respondent that have own business in Melaka. The findings, it stated of all factor of women entrepreneur in family business to enhance business performance. The important factors of women entrepreneur to enhance business performance are goals and motivation, individual factor, and networking. While management practices is not important. The Implication of this
research is, need to focus on strengthening the motivation and networking in particular to increase sales and profits rather than to counseling, and educational courses to improve
management practices.
MBA Program allows graduates to develop an ability to make business decisions in accordance with industry standards of
business ethics, corporate governance, social responsibility, solve complex business problems, and manage change.
Nonetheless, improvements on program management are necessary to meet diverse industry needs, and to challenge the
program's rivalry to ensure its sustainability. This study focuses on the service quality of the MBA Program, Lecturers'
Performance, Faculty Facilities, and the Staff Performance supporting implementation of the program. Our
findings indicate that the students were satisfied with the execution of the program, thus fulfilling the objectives of MBA
offered. Conversely, evaluation by the students on the Lecturers' Performance was the highest against that of the supporting
Staff Performance with a record low rating. Additionally, facilities such as resource center to support learning needs
upgrading. Foods served need to provide more nutritional value. In spite of this, the study provides avenue for FPTT
to embark on improvement programs as this will translate to its MBA's success and its quest to be globally competitive
customers service in hotel industry. Four characteristics of transformational leadership have been
selected as the independent variables, namely the individualized consideration, intellectual
stimulation, inspirational motivation and idealized influence. A questionnaire survey conducted on
100 respondents from selected 4-star hotels has been carried out. Data were analysed using
descriptive statistical methods to investigate whether the selected transformational behaviour
contribute to an improved customer service. The findings showed that all of the four behavourial
characteristics of transformational leadership has significant, but different levels of relationship with
customer service. The strongest relationship was with individualised consideration, while the least
was the inspirational motivation. It can be concluded that transformational leadership has
significant effect on the improvement of customer service in the hotel industry. Hence, it is suggested
that that owners/managers in the hotel industry should adopt transformational leadership to gain an
improved customer service, which subsequently will improve their business performance and
profitability.
facilitating fast mobility, connectivity and physical transactions worldwide especially
Malaysia which has been experiencing rapid economic developments and growth in
population. The construction of commercial buildings in tandem with massive developments
to support commercial activities in cities like Penang, Kuala Lumpur and Johor Bahru with
scarcity of parking space have been well identified and became a major concern. There have
also been high competitions among the parking operators which create crucial demand in the
provision of superior service to customers to be at par excellence in terms of pricing, quality
of service, increases in customer complaints and so forth. Hence, it is timely critical that this
study to be conducted since customer satisfaction should be within the important realm of
marketing elements in the parking industry. This study examines the relationships between
various dimensions of service quality, customer satisfaction and customer external complaint
intentions of car park commercial buildings in Klang Valley, Malaysia. The final study
framework consists of six (6) dimensions of service quality namely assurance, empathy,
tangible, reliability, responsiveness, safety & security as independent variables, customer
satisfaction as mediator and external complaint intentions being the proxy of behavioral
intention as the dependent variable. Each item was measured using a 7-point Likert scale
from 1 = “Strongly disagree” to 7 = “Strongly agree”. The study findings were derived from
227 number of respondents, analyzed using SPSS version 21.0 and SmartPLS version 2.0
software. This study found that customer satisfaction has a direct relationship with external
complaint intentions. The result also shows that customersatisfaction partially mediates the
relationship betweenempathyand customer external complaints.
business performance will give changes in overall business management that increase their business performance. This research use quantitative analysis, involves 150 respondent that have own business in Melaka. The findings, it stated of all factor of women entrepreneur in family business to enhance business performance. The important factors of women entrepreneur to enhance business performance are goals and motivation, individual factor, and networking. While management practices is not important. The Implication of this
research is, need to focus on strengthening the motivation and networking in particular to increase sales and profits rather than to counseling, and educational courses to improve
management practices.
MBA Program allows graduates to develop an ability to make business decisions in accordance with industry standards of
business ethics, corporate governance, social responsibility, solve complex business problems, and manage change.
Nonetheless, improvements on program management are necessary to meet diverse industry needs, and to challenge the
program's rivalry to ensure its sustainability. This study focuses on the service quality of the MBA Program, Lecturers'
Performance, Faculty Facilities, and the Staff Performance supporting implementation of the program. Our
findings indicate that the students were satisfied with the execution of the program, thus fulfilling the objectives of MBA
offered. Conversely, evaluation by the students on the Lecturers' Performance was the highest against that of the supporting
Staff Performance with a record low rating. Additionally, facilities such as resource center to support learning needs
upgrading. Foods served need to provide more nutritional value. In spite of this, the study provides avenue for FPTT
to embark on improvement programs as this will translate to its MBA's success and its quest to be globally competitive