The spirit of Social Media is in community building, and they have enriched the practice of Knowl... more The spirit of Social Media is in community building, and they have enriched the practice of Knowledge Management in very exciting ways. CoPs and Forums are ideal platforms to share experiences and lessons learnt. Communities are extremely valuable because of their informal, just-in-time, increasingly real-time advantage and cannot be replaced by structured KM platforms. It is this aspect of communities, that new Social Media enhances, in spirit as well as in tools support. Social Media provides multiple user-friendly tools to make it easy to share experiences and Lessons Learnt as they happen, as well as in a curated form. Best practices developed by this author and other practitioners are presented, so that other communities can benefit from them. Cases and anecdotes from organizations across industry sectors enliven the discussions. Emerging trends and innovative use of Social Media, are introduced as benchmarks.
To this day, companies struggle to manage what they know. More specially, project teams are reinv... more To this day, companies struggle to manage what they know. More specially, project teams are reinventing the wheel by finding already known solutions or making mistakes that were already made in the organization. Many researchers are studying the challenge of managing knowledge, and they often focus on knowledge documentation, storage, and transfer. However, mostly knowledge reuse is omitted by research. In this paper, we present a gamified project knowledge management system to address this gap. Due to the integration of gamification mechanisms we follow a new approach to enable project teams to share their experiences and thus, reuse project-related knowledge. With our work we contribute to both research and practice. On the one hand, we follow the call of researchers for more studies in the field of gamification since its effects needs to be tested and demonstrated by applying rigorous research methods. On the other hand, by following the new way of integrating gaming mechanisms in a knowledge management system, we open a new area for research opportunities in knowledge management research. Furthermore, practitioners may leverage our proposed ideas and build specific artifacts adapted to the actual needs of the organization and its employees.
The spirit of Social Media is in community building, and they have enriched the practice of Knowl... more The spirit of Social Media is in community building, and they have enriched the practice of Knowledge Management in very exciting ways. CoPs and Forums are ideal platforms to share experiences and lessons learnt. Communities are extremely valuable because of their informal, just-in-time, increasingly real-time advantage and cannot be replaced by structured KM platforms. It is this aspect of communities, that new Social Media enhances, in spirit as well as in tools support. Social Media provides multiple user-friendly tools to make it easy to share experiences and Lessons Learnt as they happen, as well as in a curated form. Best practices developed by this author and other practitioners are presented, so that other communities can benefit from them. Cases and anecdotes from organizations across industry sectors enliven the discussions. Emerging trends and innovative use of Social Media, are introduced as benchmarks.
To this day, companies struggle to manage what they know. More specially, project teams are reinv... more To this day, companies struggle to manage what they know. More specially, project teams are reinventing the wheel by finding already known solutions or making mistakes that were already made in the organization. Many researchers are studying the challenge of managing knowledge, and they often focus on knowledge documentation, storage, and transfer. However, mostly knowledge reuse is omitted by research. In this paper, we present a gamified project knowledge management system to address this gap. Due to the integration of gamification mechanisms we follow a new approach to enable project teams to share their experiences and thus, reuse project-related knowledge. With our work we contribute to both research and practice. On the one hand, we follow the call of researchers for more studies in the field of gamification since its effects needs to be tested and demonstrated by applying rigorous research methods. On the other hand, by following the new way of integrating gaming mechanisms in a knowledge management system, we open a new area for research opportunities in knowledge management research. Furthermore, practitioners may leverage our proposed ideas and build specific artifacts adapted to the actual needs of the organization and its employees.
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Papers by Prasanna Iyer