Curso de Ingles para Turismo PDF

ENGLISH FOR TOURISM
Lesson
01
Cómo solicitar información turística - Cómo brindar información turística - Vocabulario de viajes - Dar consejos
- Recomendar
Lesson
02
Cómo alquilar un automóvil - Vocabulario de alquiler de un automóvil - Tipos de vehículos - Partes de un
automóvil - Kind of / Type of - Recordar algo
Lesson
03
En el aeropuerto - Vocabulario del aeropuerto - Vocabulario del avión - Expresar una necesidad
Lesson
04
Hacer un anuncio - Anuncios en el avión - Comidas en el avión - Vocabulario del avión - Partes de un avión -
Dar órdenes
Lesson
05
Hacer una reserva hotelera - Vocabulario de reservas hoteleras - Tipos de habitación y hoteles - Dar una
alternativa
Lesson
06
Registrarse en el hotel - Nacionalidades - Vocabulario del hotel - Expresar una causa o un resultado
Lesson
07
Cómo brindar información de los servicios del hotel - Servicios de un hotel - Términos técnicos de hotelería -
Have something done
Lesson
08
Cómo realizar el proceso de facturación y partida del hotel - Expresar un deseo - Enfatizar
Lesson
09
Cómo ordenar y atender a clientes en un restaurante - Vocabulario del restaurante - Sabores - Puntos de
cocción de la carne
Curso de Inglés para Turismo - Lesson 1

Part 1. INTRODUCTION
Temas de esta lección
Lectura y análisis
En esta unidad el tema consiste en brindar información general sobre viajes y recomendaciones específicas
Solicitar información
Cómo pedir información relacionada con los viajes y cómo realizar preguntas
1
Brindar información
Es fundamental aprender a brindar la información a las personas que necesitan o desean realizar un viaje
Vocabulario de viajes
Listado de palabras básicas más usuales en turismo
Dar consejos
Estructuras gramaticales usadas para brindar consejos
Recomendar
Estructuras gramaticales usadas para recomendar algo
Exercises
Practica lo aprendido con esta serie de ejercicios interactivos de autoevaluación
Part 2. READING
At the travel agency
Read the dialogue and try to understand it.
Agent: Good morning, sir. How may I help you?

Customer: Good morning. I intend to visit England with my wife. What would you
recommend?
Agent: Well, we have several package deals. How long do you plan to stay?
Customer: We will stay around two weeks.
Agent: In that case, I would recommend you our all-inclusive tour.
Customer: What does it include?
Agent: It includes air and ground transportation, accommodation, meals and guided
visits.
Customer: I really like that. May I have a brochure, please?
Agent: Of course, sir.
Language Focus
Read the vocabulary notes and try to remember the meanings.
How may I help you? ¿En qué puedo ayudarle? Es la fórmula de cortesía que se utiliza
normalmente para ofrecer ayuda al cliente. También puede
decirse What can I do for you?
to intend to tener la intención de
2
several varios
package deal paquete turístico
to plan planear, tener planeado
to stay permanecer, quedarse
all-inclusive tour viaje con todo incluído
air transportation transporte o traslado aéreo
ground transportation transporte o traslado terrestre
accommodation alojamiento
meal comida
guided visit visita guiada
brochure folleto
Part 3. NEW WORDS AND EXPRESSIONS
This is a list of related vocabulary that you must learn and remember.
3
Asking for information - Solicitar información
I intend / plan to visit...

Tengo intención de visitar...
What would you recommend?

¿Qué me recomendaría?
Where should I go?

¿Qué debería hacer?
What does the tour include?

¿Qué incluye la visita guiada?
Are all meals included in the package?

¿Están incluídas todas las comidas en el paquete?
What kind of hotels can you offer?

¿Qué clase de hoteles puede ofrecer?
Does the guide speak English?

¿La guía habla inglés?
How many days will we stay at...?

¿Cuántos días nos quedaremos en...?
How long does it take to get to...?

¿Cuánto se tarda en llegar a...?
May I have a brochure, please?

¿Me daría un folleto, por favor?
Giving information - Dar información
We have several packages to...

Tenemos varios paquetes turísticos a...
We can offer you a better hotel.

Podemos ofrecerle un hotel mejor.
You'd better travel by train.

Será mejor que viajara en tren.
I suggest you take a round trip flight.

Le sugiero tomar un vuelo de ida y vuelta.
You can rent a car when you arrive.

Puede rentar un auto cuando llegue.
4
Why not spend two days in Edinburgh before coming back?
¿Por qué no pasar dos días en Edimburgo antes de regresar?
All our tours include a Spanish-speaking guide.

Todos nuestros tours incluyen una guía de habla hispana.
Travel vocabulary
travel agency agencia de viajes

travel agent's agencia de viajes
travel agent agente de viajes
tour operator operador turístico
accommodation alojamiento
brochure folleto
car rental alquiler de coches
customer cliente
discount descuento
group tour viaje grupal
package deal paquete
package tour viaje organizado
package holiday (GB) vacaciones organizadas
package vacation (US) vacaciones organizadas
all-inclusive tour viaje con todo incluído
holiday (GB) vacaciones
vacation (US) vacaciones
journey viaje
trip viaje
travel viaje
itinerary itinerario
travel guide guía de turismo
meal comida
ticket boleto, billete
downtown (US) centro de la ciudad
city centre (GB) centro de la ciudad
bargain oferta, ganga
special rate tarifa especial
group rate tarifa grupal
high season temporada alta
low season temporada baja
5
US=American English GB=British English
Travel, journey or trip?
Travel is used to mean the general activity of moving from one place to another.
Air travel is faster than rail travel.
Journey refers to travelling a long distance, or travelling regularly, emphasizing on the idea of travelling itself.
We had a long journey through the mountains.
Trip refers to travelling a short distance, or an unusual journey, emphasizing on the place or the reason of
travelling.
His job involves a lot of business trips.
Part 4. GRAMMAR
Giving advice
Para brindar un consejo o sugerir algo, se pueden utilizan las siguientes formas:
You should + do something

You shouldn't + do something
You should visit the Louvre museum.
You shouldn't miss the Mona Lisa.
You ought to + do something

You oughtn't to + do something
You ought to go to the Tate Gallery.
You oughtn't to skip the Turner collection.
If I were you, I would + (not) + do something

If I were you, I would travel by train.
If I were you, I wouldn't go to that museum on Sundays.
Why don't you +verb ?

Why don't you rent a car?
Recommending
Para recomendar algo, se utiliza el verbo to recommend con las siguientes estructuras:
to recommend + somebody + to do something

I recommend you to visit Edinburgh.
to recommend that + somebody + do something
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I recommend that you walk along the promenade.
to recommend + gerund
I recommend eating local food.
Part 5. EXERCISES
Exercise 1
Fill in the blanks with the words from the list.
recommend - offer - stay - packages - itinerary

all-inclusive - brochure - hotels - cities
may - can - about - long
- Good morning. How I help you?
- Good morning. We would like to travel around Europe but we aren't sure which countries to visit. What would
you ?
- Well, we have different and we can also you our tours.
- Yes, we would really like to travel with a group of people. How are the tours that you offer?
- You can take the 20-day tour or the 30-day tour. In both cases you will visit the most important
in Europe. The difference is that on the second one you will longer in each place.
- I see. We will have to think it. May we have a , please?
- Yes, here you are. On this page, you see the different options, the description of
the and the complete .
Part 5. EXERCISES
Exercise 2
Write the sentences using the words given.
7
visit - the Guggenheim Museum - Monday
I recommend you .
eat - local specialties - market
You should .
travel - bus
You ought .
stay - Royal Hotel - longer
Why don't ?
visit - that neighbourhood
If I were you, .
make a reservation
You should .
miss - fireworks - 8 o'clock
You shouldn't .
arrive early - get tickets
I recommend that .
buy souvenirs - last day
We recommend buying .
Part 5. EXERCISES
Exercise 3
Read the passage and answer the questions.
Tourism has become a popular global leisure activity. In 2008, there were over 922 million
international tourist arrivals, with a growth of 1.9% as compared to 2007. International
tourism receipts grew to US$944 billion (euro 642 billion) in 2008, corresponding to an
increase in real terms of 1.8%.
Tourism is vital for many countries, such as Egypt, Greece, Lebanon, Spain and Thailand,
and many island nations, such as The Bahamas, Fiji, Maldives, and the Seychelles, due
to the large intake of money for businesses with their goods and services and the
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opportunity for employment in the service industries associated with tourism. These
service industries include transportation services, such as airlines, cruise ships and
taxicabs, hospitality services, such as accommodations, including hotels and resorts, and
entertainment venues, such as amusement parks, casinos, shopping malls, music venues
and theatres.
Questions about the text
1. There were more tourist arrivals in 2008 than in 2007.

True.
False.
It's not said on the text.
2. In 2008, international tourism generated

$ 944,000,000.
$ 944,000,000,000.
$ 944,000,000,000,000.
3. Tourism is vital for many island nations.

True.
False.
4. Tourism generates few employment opportunities.

True.
False.
5. Resorts are classified as

transportation services.
hospitality services.
entertainment venues.
9
Part 5. EXERCISES
Exercise 4
Read the article and answer the questions.
Burma's Tourist Industry Booms

Source: VOA News
Burma's political reforms have drawn international attention and sparked a boom in its still fledging tourism
industry. Hotels and tour operators are scrambling to meet the growing demand from visitors eager to witness a
country in the midst of transformation.
This week in Rangoon 20 contestants competed for the title of Miss Tourism Myanmar 2012, a beauty pageant
organized by the tourism board to appeal to foreign visitors.
Tourism Board Secretary Kyaw Htun says Aung San Suu Kyi's endorsement of "responsible tourism" last year
has been a vital boost in Burma, also known as Myanmar.
"Before 2010 the Lady [Suu Kyi] didn't support visitors to come to Myanmar, but after 2010 she was encouraging
visitors to come see Myanmar," noted Htun.
Since Aung San Suu Kyi's release from house arrest in 2010, tourism has more than doubled, and is projected to
keep increasing at a rate of 30 percent per year.
Burma's political isolation has long kept it off the typical itinerary of holiday travelers. Now, it is that isolation and
ongoing political reforms that are drawing newcomers - some of whom are still anxious about visiting.
"The reason I'm here in Myanmar, I'm interested in the political situation," said Mari Nakogawa, a tourist from
Japan. "Like Aung San Suu Kyi, I cannot say it here, it's kind of scary. Most of Japanese newspapers say
Myanmar is dangerous."
Hotels in Burma are now booked several months in advance, doubling room prices in some cases.
But it's not only tourists who are eager to visit. Alex Ruther is the manager of the upscale Savoy Hotel.
"Because the country's opening up, the foreign investment laws are changing as well, so a lot of foreigners can
come in and invest. Foreign companies [are] coming in so it definitely puts the country on the global map," said
Ruther.
For Burma's visitors, such as these visiting the famed Shwedagon Pagoda, both the old attractions and the new
changes are an enticing draw.
1. Why has tourism to Myanmar increased?

The Tourism Board offered discounts to appeal foreign visitors.
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Visitors are now encouraged to visit the country.
Political isolation has attracted foreign travelers.
2. Hotel prices have increased.

True.
False.
3. Many foreigners are also investing in the country.

True.
False.
4. Tourist are attracted only by old attractions like pagodas.

True.
False.
Part 5. EXERCISES
Exercise 5
Grammar Revision
Write the past form of the verbs in brackets.
1. The plane (arrive) at 7.10.
2. Our guide (take) us to many different places.
3. The tour (start) on June 5th.
4. We had many options but we (choose) the longest tour.
5. I have always (dream) of going to England.
6. We (drive) through a very nice area yesterday.
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7. Our tour guide (leave) us at the museum and went for a drink.
8. We went to the casino last night and we almost (lose) all our money.
9. During our trip we (meet) a lot of interesting people.
10. She (write) a letter to her boyfriend from Paris.
Lectura y análisis
En esta unidad el tema consiste en alquilar un automóvil
Alquilar un automóvil
Cómo solicitar el alquiler de un automóvil, preguntar por las características y costos asociados
Vocabulario de alquiler de un automóvil

Listado de palabras más utilizadas para alquilar un auto
Tipos de vehículos
Listado de palabras para definir las clases de vehículos
Vocabulario extra
Partes de un automóvil
Kind of / Type of
Expresiones usadas para clasificar elementos
Recordar algo
Estructuras gramaticales usadas para recordar algo a alguien
Exercises
Part 2. READING
Renting a car
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Staff: Good morning, sir.
Customer: Good morning. I would like to hire a car.
Staff: What kind of car would you prefer? Compact, standard or full-size?
Customer: A small one would be fine.
Staff: Great. How long will you rent it for?
Customer: One week.
Staff: Would you like to pay an additional insurance policy?
Customer: Yes, please. How much is it then?
Staff: The total would be 300 pounds for the week, with unlimited mileage and insurance.
Customer: OK. Can I return the car at any other city?
Staff: Absolutely, sir. You can return the car at any of our offices around the country with no additional cost. I
remind you that you must fill the tank before returning it. May I get your driver's license and your credit card,
please?
Customer: Yes, here you are.
Staff: Thank you. Here are the keys. You can pick up your car at the car park.
Language Focus
to hire/rent a car alquilar/rentar un auto
kind of clase de
compact compacto
full-size grande
how long... for? ¿por cuánto tiempo...?
insurance policy póliza de seguro
unlimited mileage kilometraje ilimitado
13
absolutely absolutamente
office oficina
with no additional cost sin costo adicional
to remind somebody recordar a alguien que...

that...
to fill the tank llenar el tanque de combustible
driver's license licencia de conductor
credit card tarjeta de crédito
keys llaves
to pick up tomar, elegir
car park estacionamiento
14
Renting a car - Alquilar un automóvil
I would like to rent a car.

Me gustaría alquilar un coche.
What kind of car would you prefer?

¿Qué clase de vehículo prefiere?
How long will you rent it for?

¿Por cuánto tiempo lo alquilará?
Would you like to pay an additional insurance policy?

¿Le gustaría pagar una póliza de seguro adicional?
Can I return the car at any other city?

¿Puedo devolver el coche en cualquier otra ciudad?
Do you offer cars with GPS?

¿Ofrecen autos con GPS?
There is an additional cost for that.

Existe un cargo adicional para eso.
There is no additional cost for that.

No existe un cargo adicional para eso.
You must fill the tank before returning the car.

Debe llenar el tanque antes de devolver el coche.
You must pay a security deposit.

Debe pagar un depósito de seguridad.
The deposit will be refunded when you return the car.

Se le reintegrará el depósito cuando devuelva el coche.
May I see your driver's license, please?

¿Podría ver su licencia de conductor, por favor?
15
Car rental vocabulary
car hire (GB) alquiler de coches

car rental (US) alquiler de coches
car park (GB) estacionamiento
parking lot (US) estacionamiento
driver's license (US) licencia/carnet de conductor
driving licence (GB) licencia/carnet de conductor
insurance seguro
insurance policy póliza de seguro
collision damage waiver exención de responsabilidad
(CDW) por daños de colisión
supplemental liability insurance (SLI) seguro suplementario de responsabilidad civil
mileage kilometraje
mileage limit límite de kilometraje
unlimited mileage kilometraje ilimitado
medium-priced de precio accesible
high-priced de precio alto
low-priced de precio bajo
daily rate tarifa diaria
per day por día
weekly rate tarifa semanal
per week por semana
weekend special tarifa de fin de semana
to pick up the car recoger el auto
to return the car devolver el auto
to drive a car conducir un vehículo
to fill the tank llenar el tanque
Types of car
compact car auto compacto, pequeño

standard-size car auto estándar, mediano
full-size car auto grande
luxury car auto de lujo
SUV (sports utility vehicle) vehículo deportivo
4WD (four wheel drive) vehículo 4x4
16
motor home casa rodante
pickup truck camioneta
van furgoneta, camioneta
automatic car coche automático
manual car coche manual
Extra vocabulary: Parts of a car
Part 4. GRAMMAR
Kind of / Type of
Estas palabras pueden usarse indistintamente para hacer referencia a la variedad de elementos en un conjunto.
kind of + noun
What kind of car do you prefer?
type of + noun
What type of car do you offer?
También pueden utilizarse las formas del plural:
kinds of + noun
What kinds of car do you prefer?
We have different kinds of car.
types of + noun
What types of car do you offer?
We have several types of car.
Reminding something
Para recordar algo a alguien, se usa la siguiente estructura:
to remind + somebody + to do something

I remind you to return the car before 8pm.
to remind + somebody + that

I remind you that you should return the car before 8pm.
Remember or remind?
Remember means to 'have the memory of something', 'not forget something'.
Remember that you have an appointment with the doctor today.
17
Remind means 'make somebody remember'.
I remind you that you have an appointment with the doctor today.
Part 5. EXERCISES
Exercise 1
long - kind - weekly - compact - full-size

insurance - agencies - rate - offer
return - discount - mileage
- Good morning, madam.
- Good morning. I would like to rent a car.
- What of car do you prefer?
- Well, I'm used to my car, but I would really like to rent a smaller one. I guess a
would be fine.
- Certainly. How will you rent it for?
- Ten days. Do you offer a special for renting it more than a week?
- Unfortunately not. But you can get the reduced rate and pay the extra days at the daily rate.
- OK. Thanks. Does this include unlimited and ?
- Yes, madam. And you can also the car at any of our in the country.
Part 5. EXERCISES
Exercise 2
18
car - would - prefer
What kind ?
several - types - car
We have .
rate - day
How much ?
insurance - included
What kind ?
should - return - car - here
I remind you that .
extra - cost - that
There is .
must - fill - tank
You .
long - rent - car - for
How ?
must - pay - security deposit
I remind you that you .
Part 5. EXERCISES
Exercise 3
Read the passage and answer the questions.
Rental conditions
Car rentals are subject to many conditions which vary from one brand to another. The
vehicle must be returned in a good condition and must not exceed a maximum driven
distance, otherwise extra fees may be incurred. Additionally, some companies set a
minimum age for the vehicle driver, which in some cases is as high as 25, even in
countries where the minimum legal age to hold a driver's license is much lower. In all
cases a valid, current driver's license is required in order to rent a vehicle.
Recent conditions have utilized GPS technology to limit maximum speeds or driving to
specific regions. Renewable fuel vehicles are available in certain areas.
19
Car rental companies in Sydney, Perth or anywhere else in Australia have different levels
of damage responsibility if you have an accident.
The vast majority of car rental companies require the use of a credit card to make it easier
for them to trace a person should they attempt to steal a car, or to charge additional fees
at will if a defect is later found with the car.
1. You may have to pay extra fees if you exceed the maximum speed.
True.
False.
2. In some cases you must be 25 to rent a car.

True.
False.
3. If you are older than 25, you don't need a driver's license to rent a car.
True.
False.
4. You can rent a car with GPS if you want.

True.
False.
5. Why is a credit card required?

Because you must pay before you rent the car.
To show that you are older than 25.
The company can charge you fees for broken parts of the car.
20
Part 5. EXERCISES
Exercise 4
Listen to the audio clip and answer the questions.
Americans Try Renting Their Car to Strangers

Free market solution is designed to help neighborhoods make do with fewer cars
Source: VOA News
Click here to listen
Questions about the audio clip
1. According to statistics, there are more than ___ cars for every 10 Americans.
7.
8.
9.
2. Most of the time those cars are

parked at home.
in traffic jams.
rented by foreigners.
3. Personal cars can be rented by the hour, day or week.

True.
False.
4. The Oregon Legislature is considering new laws to ban person-to-person car rentals.
True.
False.
5. Person-to-person rentals began in Germany

5 years ago.
21
8 years ago.
10 years ago.
6. The car sharing companies take a commission of ___ of the rental price.
30 to 35%.
30 to 40%.
35 to 40%.
Lectura y análisis
En esta unidad el tema consiste en la facturación el equipaje en el aeropuerto, la elección del asiento y
preguntas relacionadas
En el aeropuerto
Cómo brindar información durante el proceso de facturación de equipaje
Vocabulario del aeropuerto

Listado de palabras básicas relacionadas con el aeropuerto
Vocabulario extra
Listado completo de palabras relacionadas con el aeropuerto y el avión
Expresar una necesidad

Uso del verbo 'need'
Exercises
Part 2. READING
At the airport
- Good evening.
- Good evening, sir. May I see your passport, please?
- Here you are.
- How many bags are you checking in?
- Only one suitcase. I will take this carry-on bag with me.
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- All right. Your luggage will go directly to your final destination, you don't need to pick it up in your stopover.
- Great.
- Would you prefer a window seat or an aisle seat?
- A window seat.
- I can offer you one in the middle of the cabin or one in the rear end. Which one do you prefer?
- I guess the one in the rear will be more comfortable and quiet.
- All right. Here's your boarding pass. You have seat 45E. Please proceed to gate 12 at 8 o'clock.
- Thank you.
- Thank you, sir. Have a pleasant flight!
Language Focus
May I...? ¿Podría...?
bags piezas de equipaje, maletas, valijas
to check in facturar el equipaje
suitcase maleta, valija
carry-on bag maleta, valija de mano
luggage equipaje
final destination destino final
to pick up recoger
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stopover escala
window seat asiento del lado de la ventana
aisle seat asiento del lado del pasillo
cabin cabina, compartimento
rear end parte trasera
comfortable cómodo
quiet silencioso, tranquilo
boarding pass pase de abordo
gate puerta de embarque
have a pleasant flight! ¡que tenga un buen viaje! Literalmente, ¡que tenga un vuelo
placentero!
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At the airport - En el aeropuerto
May I see your passport, please?

¿Podría ver su pasaporte, por favor?
You need a visa to enter the country.

Necesita una visa para entrar al país.
How many bags are you checking in?

¿Cuántas maletas va a facturar?
Do you have a carry-on bag?

¿Tiene una maleta de mano?
Only one carry-on bag is allowed.

Sólo se permite una maleta de mano.
Baggage limitation is 20 kilos per person.

El límite de equipaje es 20 kilos por persona.
You have 10 kilos of excess baggage.

Tiene 10 kilos de exceso de equipaje.
Would you prefer a window seat or an aisle seat?

¿Prefiere un asiento del lado de la ventana o un asiento del lado del pasillo?
Here's your boarding pass.

Aquí tiene su pase de abordo.
You have seat 4A.

Tiene el asiento 4A.
Please proceed to gate 12.

Por favor diríjase a la puerta 12.
You must pick up your luggage at destination.

Debe recoger el equipaje en su destino.
You must pick up your luggage from carousel 4.

Debe recoger su equipaje en la cinta 4.
Flight number 101 is now boarding.

El vuelo número 101 se está abordando en este momento.
Arrivals are delayed / on schedule.

Las llegadas están demoradas / en horario.
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Departures are delayed / on schedule.
Las salidas están demoradas / en horario.
Please proceed through security.

Por favor pase por la seguridad.
Please proceed through customs and immigration.

Por favor pase por la aduana e inmigración.
Please have your passport ready for inspection.

Por favor tenga el pasaporte listo para inspección.
Airport vocabulary
airport aeropuerto
air traffic control control de tránsito aéreo
airline aerolínea
airline counter mostrador
aisle seat asiento del lado del pasillo
animal in hold animal vivo en la bodega
arrivals llegadas
arrivals are delayed las llegadas están demoradas
arrivals are on schedule las llegadas están en horario
departures salidas
departures are delayed las salidas están demoradas
departures are on schedule las salidas están en horario
baggage / luggage equipaje
baggage allowance límite de equipaje
baggage carousel (US) cinta transportadora de equipaje
baggage claim reclamo de equipaje
baggage compartment compartimiento para equipaje
boarding pass pase de abordo
carry-on luggage equipaje de mano
checked luggage equipaje facturado
check-in desk mostrador de facturación
concourse explanada
connecting flight conexión
control tower torre de control
customs aduana
customs official funcionario de aduana
delayed demorado
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departure lounge salón de espera
direct flight / non-stop flight vuelo directo
domestic flight vuelo de cabotaje
excess baggage exceso de equipaje
excess baggage charge recargo por exceso de equipaje
final destination destino final
flight number número de vuelo
gate puerta
hand luggage / baggage equipaje de mano
immigration inmigración
immigration official funcionario de inmigración
international flight vuelo internacional
landing aterrizaje
luggage / baggage equipaje
luggage allowance límite de equipaje
luggage compartment compartimiento para equipaje
luggage conveyor belt (GB) cinta transportadora
passport pasaporte
runway pista
scales balanzas
seat asiento
stopover escala
suitcase maleta
take-off despegue
terminal terminal
trolley carrito
visa visado, visa
window seat asiento del lado de la ventanilla
Extra vocabulary: At the airport
Part 4. GRAMMAR
Need
El verbo to need (necesitar) se utiliza para hablar de algo que es necesario:
27
need + to + verb
You need to go to gate 4 now.
Necesita ir a la puerta 4 ahora.
La forma negativa se usa para dar permiso a alguien a que no haga algo en el futuro inmediato, porque no es
necesario.
don't need + to + verb

You don't need to check in carry-on luggage.
No necesita facturar el equipaje de mano.
needn't + verb
You needn't check in carry-on luggage.
No necesita facturar el equipaje de mano.
Sin embargo, cuando se habla de la inexistencia de una necesidad general (es decir, no es específico para una
persona ni es algo que sucederá en el futuro inmediato) sólo se puede usar la primera estructura.
don't need + to + verb

You don't need to pack a sweater because it's summer there.
No necesitas llevar un suéter porque allí es verano.
Existe otra forma negativa que se usa para decir que una acción realizada en el pasado no era necesaria.
needn't have + past participle

You needn't have carry this bag with you. You could have checked it in.
No necesitabas llevar esta maleta contigo. Podrías haberla facturado.
(Llevaste la maleta y no era necesario).
Por último, se utiliza otra forma distinta cuando se trata de una acción no realizada en el pasado porque no
era necesaria.
didn't need + to + verb

I didn't need to wait at the gate. They were boarding when I got there.
No necesité esperar en la puerta. Ya estaban subiendo al avión cuando llegué allí. (No esperé porque no fue
necesario).
Part 5. EXERCISES
Exercise 1
check in - are - exceeds - excess - proceed

aisle seat - boarding - boarding pass - gate
passport - suitcases - window seat
28
- Good morning, madam. May I get your , please?
- Here you .
- How many pieces of luggage will you ?
- These two .
- Let's see. I'm sorry, madam. Your luggage the limit. You will have to pay $100 for
luggage.
- Oh, no problem.
- Would you like a or an ?
- It's the same.
- OK, then. Here's your . You have seat 8C. Please to number 4
in terminal 2. will start at 5.40.
Part 5. EXERCISES
Exercise 2
get - passport - please
May I ?
bags - are - checking in
How many ?
carry-on - bag
Do you have ?
limitation - 23 kilos - person
Baggage .
excess - baggage
You must pay $50 .
29
prefer - window - seat
I .
need - proceed - gate 3 - now
You .
need - board - yet
We don't .
need - check in
I didn't .
Part 2. EXERCISES
Exercise 3
Look at the picture and then choose the correct option to answer the following questions
These people are airport.
w
They are for their flight.
c
They have a bag with them.
l
The man is working on his computer.
m
The woman is talking on her phone.
a d
The monitors show the and .
d
Their flight is .
g
They will need to proceed to number 12.
30
Part 5. EXERCISES
Exercise 4
Read the article and answer the questions.
Two Major US Airlines Win Merger Approval

Source: VOA News
Two major U.S. airlines have won approval to merge. United Airlines is to
purchase Continental Airlines to create the world's largest air carrier.
In order for the merger to overcome anti-trust concerns, rival Southwest Airlines
had to be given take-off and landing rights at the international airport in Newark,
New Jersey - just outside New York City. The airport is a key Continental Airlines
hub.
Shareholders are scheduled to meet September 17 to approve the deal. This is the
first major airline merger in the United States since 2008 when Delta Airlines
acquired Northwest. Government approval followed an antitrust review by the
U.S. Justice Department.
The merger is expected to be completed by October 1.
1. The article is about

a new airline that will be created.
the joining of two companies.
new measures at Newark airport.
2. Continental will be purchased by United Airlines.

True.
False.
3. Newark airport is now only used by Continental Airlines.

True.
False.
31
4. This is the first major airline merger in the United States.
True.
False.
5. The merger will be approved by the Justice Department.

True.
False.
Part 5. EXERCISES
Exercise 5
Airport Security Could Go to 'Electronic Sniffer Dogs'

Officials at the Glasgow Airport are testing new security devices similar to metal detectors
that would speed up screening times
Source: VOA News
1. Researchers have been trying to reproduce dogs' sense of smell.

True.
False.
2. How does this new device identify dangerous material?

By scanning all suitcases.
Some lasers test the surrounding air.
Dogs will sniff each passenger.
32
3. Passenger must take off their coats as part of the security process.
True.
False.
4. This new device will also show images of the passengers.

True.
False.
5. This device is better than real dogs because

dogs get tired.
dogs can't detect small amount of dangerous material.
it's faster.
Lectura y análisis
En esta unidad el tema consiste en brindar información sobre el vuelo antes del despegue
Hacer un anuncio
Cómo realizar un anuncio
Anuncios en el avión
Frases usuales en los anuncios en el avión
Vocabulario de aviones
Listado de palabras relacionadas con el avión
Vocabulario extra
Listado de las partes de un avión
Dar órdenes
Estructuras gramaticales usadas para dar órdenes
Exercises
33
Part 2. READING
On the plane
Read the text and try to understand it.
FLIGHT ATTENDANT: - Good evening, ladies and gentlemen. On behalf of Captain Jefferson
and his crew, I'd like to welcome you aboard flight 281 to Dublin. Our flight will last four
hours and a half. During this time, we ask you to please remain seated with your seatbelts
fastened. We will serve beverages and dinner as soon as we reach our cruising altitude,
and we will project a film on the screen right after that. We remind you that this is a non-
smoking flight. Please make sure your seats are in the upright position for take-off. Thank
you for flying British Airways. We wish you a pleasant flight.
Language Focus
ladies and gentlemen damas y caballeros
on behalf of en nombre de
captain comandante
crew tripulación
aboard a bordo de
flight vuelo. Recuerda que el verbo volar se dice to fly.
to last durar
34
to remain seated permanecer sentado
seatbelt cinturón de seguridad
fastened abrochado
beverages bebidas
to reach alcanzar
cruising altitude altitud de crucero
upright position posición vertical
take-off despegue
thank you for flying BA gracias por volar con BA
Making an announcement - Hacer un anuncio
Good morning / evening, ladies and gentlemen.

Buenos días / Buenas noches, damas y caballeros.
35
On behalf of...
En nombre de...
I would like to welcome you to...

Tengo el agrado de invitarlos a...
I would like to inform you about...

Me gustaría informarles acerca de...
Please make sure that...

Por favor asegúrense que...
We ask you to please...

Les pedimos por favor que...
I / We remind you that...

Les recuerdo / recordamos que...
Thank you for your attention / cooperation.

Gracias por su atención / cooperación.
Thank you for your patience / understanding.

Gracias por su paciencia / comprensión.
Announcements on the plane - Anuncios en el avión

Please have your boarding passes ready.
Por favor tengan preparados sus pases de abordo.
Please fasten your seatbelts.

Por favor abróchense los cinturones de seguridad.
Please extinguish your cigarettes.

Por favor apaguen sus cigarrillos.
Please proceed to the baggage claim area.

Por favor diríjanse a la zona de entrega de equipaje.
Please fold your tables.

Por favor plieguen sus mesas.
Please put your seats in the upright position.

Por favor coloquen sus asientos en la posición vertical.
A selection of snacks and drinks will be served.

Se servirá una selección de snakcs y bebidas.
Please prepare for take-off / landing.

Por favor prepárense para el despegue / aterrizaje.
36
We will be taking off / landing soon.
Despegaremos / Aterrizaremos en breve.
Meals on the plane - Comidas en el avión

What would you like to have?
¿Qué le gustaría comer?
Would you like chicken or beef?

¿Le gustaría pollo o carne?
Would you like chicken or pasta?

¿Le gustaría pollo o pastas?
What would you like to drink?

¿Qué le gustaría tomar?
Tea or coffee?
¿Té o café?
With milk and sugar?

¿Con leche y azúcar?
Airplane vocabulary
air hostess azafata

aircraft avión, aeronave
autopilot/automatic pilot piloto automático
black box caja negra
bumpy flight vuelo turbulento
business class clase ejecutiva
cockpit cabina del piloto
copilot copiloto
crew tripulación
duty free libre de impuestos
economy class clase turista
emergency exit salida de emergencia
emergency landing aterrizaje de emergencia
first class primera clase
flight attendant azafata, auxiliar de vuelo
37
jet lag descompensación por
la diferencia horaria
life vest salvavidas
loudspeakers altoparlantes
luggage compartment compartimiento para equipaje
meal tray bandeja de comida
pilot piloto
plane avión
restroom / lavatory sanitarios
seat asiento
seat belt cinturón de seguridad
stewardess azafata (old fashioned)
turbulence turbulencia
to fasten the seatbelt abrocharse el cinturón de seguridad
to land aterrizar
landing aterrizaje
to put out the cigarettes apagar los cigarrillos
to take off despegar
take-off despegue
Extra vocabulary: Parts of a plane
Part 4. GRAMMAR
Giving orders
Para dar una orden a una persona, se utiliza el modo imperativo. La estructura es muy simple ya que no se
necesita sujeto.
Para dar una orden afirmativa, se usa el verbo en infinitivo:
infinitive verb
Go to the baggage claim area.
Fasten your seatbelt.
Be quiet.
Para dar una orden negativa, se usa don't y el verbo en infinitivo:
don't + infinitive verb

Don't go to the baggage claim area.
Don't fasten your seatbelt.
Don't be quiet.
38
Para ser más amables se emplea la palabra please al inicio o al final de la frase.
Please go to the baggage claim area.

Please fasten your seatbelt.
Be quiet, please.
Part 5. EXERCISES
Exercise 1
aboard - reach - remain - upright - on behalf of

crew - purchase - cruising altitude - take-off
duration - flight - seatbelts - snacks - at all times
- Good morning, ladies and gentlemen.
the , I have the pleasure to welcome you flight 309 to Los

Angeles.
The of our flight will be three hours.
We ask you to please seated with your fastened .
Once we our , we will offer you a selection of beverages and
for .
Please put your seats in the position for .
We wish you a pleasant .
Part 5. EXERCISES
Exercise 2
behalf - company
I welcome you aboard.
39
you - please - remain - seated
We ask .
you - patience
We thank .
this - non-smoking - flight
I remind you that .
prepare - landing
Please .
fasten - seatbelt
You must .
proceed - baggage claim area
Please .
attention
Thank you .
seat - upright position
Please put your .
Part 5. EXERCISES
Exercise 3
Read the text and answer the questions.
Flight attendants
Once up in the air, flight attendants will usually serve drinks and/or food to passengers.
When not performing customer service duties, flight attendants must periodically conduct
cabin checks and listen for any unusual noises or situations. Checks must also be done
on the lavatory to ensure the smoke detector hasn't been deactivated and to restock
supplies as needed.
Regular cockpit checks must be done to ensure the pilot's health and safety. They must
also respond to call lights dealing with special requests. During turbulence, flight
attendants must ensure the cabin is secure.
Prior to landing all loose items, trays and rubbish must be collected and secured along
with service and galley equipment. All hot liquids must be disposed of. A final cabin check
40
must then be completed prior to landing. It is vital that flight attendants remain aware as
the majority of emergencies occur during takeoff and landing.
Upon landing, flight attendants must remain stationed at exits and monitor the airplane
and cabin as passengers disembark the plane. They also assist any special-needs
passengers and small children off the airplane and escort children, while following the
proper paperwork and ID process to escort them to the designated person picking them
up.
1. Flight attendants must check for unusual situations.

True.
False.
2. Flight attendants have to ensure the pilot's safety.

True.
False.
3. Flight attendants must respond to telephone calls.

True.
False.
4. Upon landing, flight attendants must remain seated.

True.
False.
5. Flight attendants accompany small children travelling alone through the immigration process.
True.
False.
41
Lectura y análisis
En esta unidad el tema consiste en realizar una reserva de una habitación en un hotel
Hacer una reserva

Cómo realizar una reserva de una habitación en un hotel
Vocabulario de reservas hoteleras

Listado de palabras básicas y frases más usuales para reservas hoteleras
Hotel rooms
Tipos de habitación y hoteles
Dar alternativas
Estructuras gramaticales usadas para dar alternativas
Exercises
Part 2. READING
Making a reservation
- Pennsylvania Hotel. May I help you?

- Hello. I would like to make a reservation.
- A single or a double room?
- A double room with twin beds.
- All right. When are you checking in?
- On 10th June.
- How long will you be staying?
- Three nights.
- OK. We have a special rate of $45 per night, including breakfast.
- Perfect. Is the hotel near downtown?
- Yes, we are located within walking distance of downtown. Alternatively, you can take
a bus.
- Great.
- What's your name, please?
- John Smith.
- All right, sir. You can pay when you check in. We look forward to your visit.
- Thank you. Goodbye.
Language Focus
42
May I help you? ¿Lo puedo ayudar? Es la fórmula de cortesía que se utiliza
normalmente al atender el teléfono.
single room habitación simple
double room habitación doble
twin beds dos camas simples
to check in registrarse en el hotel
to stay permanecer, quedarse
special rate tarifa especial
per night por noche
downtown centro de la ciudad
within walking distance a una corta distancia (como para ir caminando)
alternatively como alternativa
to look forward to estar deseando que llegue algo. Es una fórmula de cortesía usada
something para cerrar la conversación o una carta formal.
43
Making a hotel reservation - Hacer una reserva hotelera
I would like to book a room for the weekend.

Me gustaría reservar una habitación para el fin de semana.
What kind of room do you want?

¿Qué tipo de habitación desea?
A single / double / triple room.

Una habitación simple / doble / triple.
A twin room. / A double room with twin beds.

Una habitación doble con camas individuales.
Breakfast is included in the rate.

El desayuno está incluído en la tarifa.
I'm sorry, but we are fully booked.

Lo lamento, pero está todo reservado.
I'm sorry, but we have no rooms available at the moment.

Lo lamento, pero no tenemos habitaciones disponibles en este momento.
You can cancel your reservation with no charge until 25th August.
Puede cancelar su reserva sin cargo hasta el 25 de agosto.
Our hotel is located within walking distance of downtown.

Nuestro hotel se encuentra a corta distancia del centro de la ciudad.
Would you spell your name, please?

¿Podría deletrear su nombre, por favor?
We look forward to your visit.

Esperamos su visita.
Hotel booking vocabulary
chain hotel hotel de cadena

hotel chain cadena de hoteles
ad, advertisement aviso, anuncio
44
available disponible
unavailable no disponible
to book reservar
booking reserva, reservación
reservation reserva, reservación
to hold a reservation mantener una reserva
to cancel a reservation cancelar una reserva
cancellation cancelación
confirmation confirmación
deposit depósito
fee cargos
form formulario
location ubicación
no-show cliente que no se presenta en el hotel
star estrella
three-star hotel hotel de tres estrellas
four-star hotel hotel de cuatro estrellas
five-star hotel hotel de cinco estrellas
vacancy disponibilidad de habitaciones
voucher cupón
waiting list lista de espera
Hotel rooms
single room habitación simple

double room habitación doble
suite suite
twin beds dos camas simples
bungalow bungalow, chalet
country cottage casa de campo
guesthouse casa de huéspedes, pensión
hostel hostal
inn posada
villa chalet
American plan (US) pensión completa

modified American plan (US) media pensión
European plan habitación solamente
bed and breakfast, B&B cama y desayuno
half board (GB) media pensión
room and board, R&B (GB) pensión completa
45
Part 4. GRAMMAR
Stating an alternative
Para expresar una alternativa a algo dicho, se pueden usar las siguientes frases:
alternatively, ...
Alternatively, you can take a bus.
conversely, ...
Conversely, you can walk there.
..., instead
You can take a taxi, instead.
apart from this, ...

Apart from this, you can go by bike.
Part 5. EXERCISES
Exercise 1
early - many - help - reservation - rate

single - kind - check in - room - including
dinner - restaurant
- London Hotel. May I you?
- Hello. I would like to make a .
- What of room, sir?
-A room.
- When are you going to ?
- January 12th.
- How nights?
46
- Five nights.
- Fine. We can offer you a of 40 pounds per night, breakfast.
- Great. Do you also offer at the hotel?
- Yes, sir, our offers many choices for dinner.
- Perfect. I will arrive in the morning. Is that fine?
- Yes, sir. We will have your ready.
- Thank you.
Part 5. EXERCISES
Exercise 2
like - book - room
I would .
kind - room - do - prefer
What ?
double - twin beds
I booked a .
included - rate
Breakfast .
includes - breakfast
The rate .
we - fully booked
Sorry, but .
47
cancel - no charge
You can .
spell - name
Could you please ?
look - visit
We .
Part 5. EXERCISES. Exercise 3: Watch the video and answer the questions.
Largest Los Angeles Hotel Goes 'Green'

Source: VOA News
Many hotels around the United States are going green by recycling their waste and
conserving water, power and other resources. The largest hotel in Los Angeles, the
Westin Bonaventure, was recently certified as green by the environmental group Green
Seal. Hotel managers say the change will help the environment, and is also good for
business.
Click here to watch the video
Questions about the video
1. The Bonaventure Hotel has

13 floors.
17 floors.
37 floors.
2. The Bonaventure Hotel has more than

13 rooms.
1,300 rooms.
13,000 rooms.
48
3. The laundry is cleaned with biodegradable detergent.
True.
False.
It's not said on the video.
4. Kitchen waste is recycled into fertilizer.

True.
False.
5. How much does it cost to change the hotel practices?

$2,000.
$20,000.
$200,000.
Lectura y análisis
En esta unidad el tema consiste en el proceso de registración en un hotel
Registrarse en el hotel
Cómo registrarse en el hotel
Vocabulario extra
Nacionalidades
Vocabulario del hotel

Listado de palabras básicas más usuales en un hotel
Vocabulario extra
Listado de palabras relacionadas con el hotel
Expresar una causa o un resultado

Estructuras gramaticales usadas para expresar la causa o el resultado de algo
Exercises
49
Part 2. READING
Checking in
- Good morning, sir.

- Good morning. I have a reservation.
- Yes, sir. Your name, please?
- Gonzalez. Juan Gonzalez.
- Here it is. One double room for three nights. May I see your passport?
- Of course. Here you are.
- OK. Please fill in your details on this registration card.
- (after filling all details) Here you are.
- Oh! You are Spanish! We receive many Spaniards at this time of the year.
- Really? I may run into someone I know then...
- Here you are, sir. You have room 218. That's on the second floor. Unfortunately,
the lift is not working. Therefore, you will have to use the stairs on your left.
- Thank you.
Language Focus
reservation reserva
to fill in completar (un formulario)
registration card tarjeta de registración
Spanish español (adjetivo)
Spaniard español (sustantivo)
50
at this time of the year en esta época del año
to run into somebody encontrarse con alguien
on the second floor en el segundo piso. Notar el uso de la preposición on.
unfortunately lamentablemente, por desgracia
lift ascensor
therefore por lo tanto
stairs escalera
on your left a su izquierda
Checking in at the hotel - Registrarse en el hotel
Do you have a room for two by any chance?

¿Tiene una habitación para dos por casualidad?
I'm sorry, sir. We're fully booked.

Lo siento, señor. Está todo reservado.
Please fill out the registration card.

Por favor complete la tarjeta de registración.
51
Your room is not ready yet.
Su habitación no está lista aún.
Breakfast is served on the first floor.

Se sirve el desayuno en el primer piso.
The porter will take your luggage to the room.

El portero llevará su equipaje a la habitación.
Tea and coffee-making facilities are provided in your room free of charge.
La habitación cuenta con equipo para preparar té y café sin cargo.
The rate includes tax and service charge.

La tarifa incluye impuestos y cargos por servicios.
Extra vocabulary: Nationalities
Hotel vocabulary
alarm clock reloj despertador

arrival llegada
bath baño
breakfast area área de desayuno
curtains (GB) cortinas
departure salida
drapes (US) cortinas
elevator (US) ascensor, elevador
floor piso
front office recepción
first floor (US) planta baja
ground floor (GB) planta baja
hand towel toalla de mano
ice-dispenser surtidor de cubos de hielo
key llave
key card llave magnética
lift (GB) ascensor, elevador
lobby vestíbulo
mirror espejo
refund reembolso
52
registration card tarjeta de registración
restaurant restaurante
safe caja de seguridad
shower ducha
shower cap gorro de ducha
shower gel gel de baño
soap jabón
toilet inodoro
towel toalla
towel rack toallero
voucher vale, cupón
wake-up call despertador telefónico
welcome drink bebida de bienvenida
writing pad anotador
writing paper papel para cartas
Ground floor or first floor?
In Great Britain, they call ground floor to the floor that is on the same level as the street. But in the United
States this floor is called first floor.
So when you read or say first floor it can refer to the first level above the street in British English and to the
floor on the same level as the street in American English.
Extra vocabulary: At the hotel
Part 4. GRAMMAR
Stating a cause or a result
Para expresar la causa o el resultado de algo, se utilizan las siguientes estructuras:
As a result, ...
The museum is too far and there are no buses that go there. As a result, you will have to take a taxi.
Because of + noun, ...

There was a heavy thunderstorm. Because of this, all flights were delayed.
Consequently, ...
Tomorrow is a national holiday. Consequently, the museum will be closed.
53
For this reason, ...
You haven't paid a deposit. For this reason, we can't keep the room available for you.
Hence, ... (formal)

You have not canceled your reservation before 12. Hence, we cannot refund you the deposit.
Owing to + noun, ... (formal)

Owing to the fog, the flight has been delayed.
So / Therefore, ...
The lift is not working. So / Therefore, you must use the stairs.
Part 5. EXERCISES
Exercise 1
name - registration - smoking - room - lift - stay reservation - may - fill -

served - are - key - on
- Good morning. I have a .
- Yes, madam. What's your ?
- Sarah Smith.
- Yes, here it is. I see your passport, please?
- Here you .
- Please in your details on this card and sign it here.
- I would prefer a room, if possible.
- Certainly, madam. Here is the to your room. You will stay in
202, the second floor. You can take the on your right. Breakfast
is from 6 to 11 o'clock.
- Thank you.
54
- You're welcome. We hope you enjoy your with us.
Part 5. EXERCISES
Exercise 2
fill in - details - here
Please .
served - 7am to 10am
Breakfast .
stairs - the left
You can take .
not working
The elevator .
not ready - yet
Your room .
have - wait
Therefore, you will .
take - your luggage - room
The porter .
tax - service charge
The rate includes .
fully booked
I'm sorry. We .
Part 5. EXERCISES
Exercise 3
55
Who Says America Doesn't Have Castles?
This one's history is as colorful as its surroundings
Source: VOA News
1. Cleve Osgood purchased _____ of the wild Crystal River Valley of Colorado.
77 hectares
770 hectares
7,700 hectares
2. Cleveholm was a castle with

30 rooms.
42 rooms.
330 rooms.
3. In 2005, the castle was sold at auction.

True.
False.
4. Cleveholm is now owned by one person.

True.
False.
5. The castle is now a hotel.

True.
False.
56
Lectura y análisis
En esta unidad el tema consiste en brindar información sobre los servicios en un hotel
Brindar información
Cómo brindar información sobre los servicios en un hotel
Vocabulario de servicios en un hotel

Listado de palabras relacionadas con los servicios del hotel
Vocabulario extra
Listado de términos técnicos de hotelería
Have something done

Estructura gramatical para expresar que alguien hace algo por nosotros
Exercises
Part 2. READING
At the hotel
- Reception desk. Hello.

- Hello. I would like to order breakfast in my room.
- Certainly, madam. What would you like to have?
- I would like white coffee, a chocolate muffin, and a roll of bread.
- All right. I will have it sent up to you right away.
- Thanks. Could you please send me the newspaper too?
- Of course, madam.
- Thank you, sir. And I would also like to have my clothes ironed for tomorrow.
- Certainly, madam. The maid will go and pick them up immediately. Can I do anything
else for you?
- That's all, thank you.
- Thank you, madam. Have a nice day!
Language Focus
57
reception desk recepción
to order ordenar, pedir
what would you like to ¿qué le gustaría tomar?

have?
white coffee café con leche
roll of bread pancito, panecillo
I will have it sent up se lo enviaré a su habitación
right away inmediatamente
I would like to have my me gustaría que me plancharan mi ropa

clothes ironed
maid mucama
to pick up recoger
have a nice day! ¡que tenga un buen día!
58
Hotel services
If you need more towels, please call the reception.
Si necesita más toallas, por favor llame a recepción.
The reception is open 24/7.

La recepción está abierta las 24 horas, los 7 días.
I'll have more towels sent up to your room right away.

Haré que le envíen más toallas a su habitación inmediatamente.
The front-office clerk can provide information about tours and entertainment in the
area.
El recepcionista puede brindar información sobre visitas y entretenimiento en la zona.
Excuse me, my key doesn't work. Could you please help me?
Disculpe, mi llave no funciona. ¿Podría ayudarme por favor?
Will you please arrange a wake-up call for tomorrow at 6.30?

Por favor, ¿podría hacer que me despierten por teléfono mañana a las 6.30?
Would you rather have breakfast in your room?

¿Prefiere tomar el desayuna en su habitación?
We do not offer room service.

No ofrecemos servicio a la habitación.
The shower doesn't work.

La ducha no funciona.
I'm terribly sorry, sir. I'll have it fixed immediately.

Lo siento mucho, señor. Haré que la reparen inmediatamente.
I'm sorry, madam. We are a bit short of staff tonight.

Lo siento, señora. Tenemos poco personal esta noche.
You can leave your bags at the luggage room.

Puede dejar sus maletas en el depósito de equipaje.
59
Hotel services
bellboy botones
concierge conserje
dry cleaning limpieza a seco
front office recepción
front-office clerk recepcionista
hall porter conserje
housekeeper ama de llaves
housekeeping staff personal de habitaciones
key clerk encargado de llaves
laundry lavandería
mail clerk encargado del correo
porter portero
room service servicio a la habitación
staff personal
wake-up call despertador telefónico
Floor, storey or story?

Floor refers to where something is in a building.
He lives on the fourth floor.
Storey is used when talking about the structure of a building, in British English. The plural is storeys.
The building is 20 storeys high.
Story is used when talking about the structure of a building, in American English. The plural is stories.
The building is 20 stories high.
Extra vocabulary: At the hotel (Technical English)
Part 4. GRAMMAR
Have something done
Esta estructura se utiliza para decir que otra persona hará algo por ti, en lugar de tener que hacerlo tú mismo:
I'm going to cut my hair.

Voy a cortarme el cabello. (yo mismo lo haré)
60
I'm going to have my hair cut.
Voy a hacer que me corten el cabello. (otra persona lo hará)
Se forma con el verbo to have seguido de un objeto y luego el participio pasado del verbo.
to have + something + past participle
They had their house painted.

Hicieron pintar su casa.
I will have the shower fixed.

Haré que reparen la ducha.
En lenguaje informal, puede reemplazarse el verbo to have por to get.
He got a new air conditioner installed.

Hizo instalar un nuevo acondicionador de aire.
They will get the carpet cleaned next week.

Harán limpiar la alfombra la próxima semana.
Part 5. EXERCISES
Exercise 1: Fill in the blanks with the words from the list.
wrong - pressure - like - glass

meantime - nice - morning - sent
sent - work - flakes - have - toast
- Reception desk. Good .
- Hello. My shower doesn't .
- What's with it, sir?
- I can't adjust the water .
- I see. I will it fixed immediately, sir.
- Thank you. In the , may I please have my breakfast up to my room?
61
- Certainly, sir. What would you to have?
- I would like a cup of tea, a slice of , butter, strawberry jam and a bowl of corn
with milk, please. Oh, and a of orange juice.
- All right. I will have it right now.
- Thank you.
- You're welcome. Have a day, sir.
Part 5. EXERCISES
Exercise 2
key - doesn't - work
Excuse me, my .
rather - breakfast - your room
Would ?
call - reception
Please .
wake-up call - 7am
I have set .
terribly - sorry
I'm .
have - it - fixed - right now
I will .
your bag - luggage room
You can leave .
62
short - staff - tonight
We are a bit .
sent - up - room
I'll have more towels .
Part 5. EXERCISES
Exercise 3
Watch the video and answer the questions.
Unique Hotel in Mississippi Consists of Old Shacks

Source: VOA News
If you check into "The Shack Up Inn", don't expect a night of opulence. Hotel guests stay
in 1 or 2 bedroom shacks, which are houses that once belonged to poor black farm
workers. This distinctive hotel is in rural Mississippi, a southern U.S. state. But it's not
listed in any phone book. The hotel has no advertising or marketing budget. Nor does it try
to attract the kind of American guest who may be offended by the transformation of a
piece of poor black history into a profitable business.
1. The hotel has

10 shacks.
12 shacks.
18 shacks.
2. This year they expect to reach

120 guests.
1,200 guests.
12,000 guests.
3. Indoor plumbing and electricity have been added to the shacks.

True.
False.
63
4. The owners say they are teaching history by opening this place.
True.
False.
5. The decor is mainly what remained from old times.

True.
False.
Lectura y análisis
En esta unidad el tema consiste en el proceso de pago y salida del hotel
Checking out
Cómo realizar el proceso de facturación y partida del hotel
Expresar un deseo
Estructuras gramaticales usadas para expresar un deseo
Enfatizar
Estructuras usadas para enfatizar o remarcar algo
Exercises
Part 2. READING
Checking out
- Good morning, sir.

- Good morning. I'm checking out.
- What's you room number, please?
- 305.
64
- OK. Let's see. You have made a telephone call and you have ordered breakfast in your room. It's $18.80,
please.
- Here you are.
- Will you please sign the traveller's cheque?
- Yes.
- Thank you, sir. Here's your receipt. We hope that you have enjoyed your stay with us.
- Yes, we loved it! It's a charming hotel. All services have been great, specially the full breakfast.
- Thank you for the compliment, sir. We hope to see you again soon.
- Certainly. Now, could you please call a taxi?
- Sure. Where are you going?
- To the airport.
Language Focus
to check out pagar y dejar el hotel
let's see veamos
a telephone call una llamada telefónica
traveller's cheque cheque de viajero, en inglés británico. En inglés americano se

dice traveler's check.
we hope that you have esperamos que haya disfrutado

enjoyed
to love something encantarle a uno algo
charming encantador, precioso
all services todos los servicios. Cabe destacar que en este tipo de expresiones
no se utiliza en artículo the, por tratarse de una generalización.
65
specially especialmente
compliment halago, cumplido
we hope to see you again esperamos verle de nuevo pronto

soon
certainly con toda seguridad
to call a taxi llamar a un taxi, pedir un taxi
sure claro, por supuesto
Checking out - Dejar el hotel
I'm checking out.

Me voy (del hotel).
What's your room number, please?

Por favor, ¿cuál es su número de habitación?
You have made two telephone calls.

Ha realizado dos llamadas telefónicas.
You have ordered breakfast in your room.

Ha solicitado el desayuno en su habitación.
You have ordered room service.

Ha solicitado servicio a la habitación.
You have consumed two chocolates and a drinks from the mini-bar.
Ha consumido dos chocolates y una bebida del mini-bar.
66
Will you please sign the traveller's cheque?
Por favor, ¿firmaría el cheque de viajero?
Here's your receipt.

Aquí tiene su recibo.
We hope you have enjoyed your stay with us.

Esperamos que haya disfrutado su estadía con nosotros.
We hope to see you again soon.

Esperamos verle de nuevo pronto.
Could you please call a taxi?

Por favor, ¿podría llamar a un taxi?
Checking out
bill factura, cuenta

billing emisión de factura, facturación
billing machine caja registradora electrónica
to enter items on a bill registrar detalles en una factura
cash dinero en efectivo
debit card tarjeta de débito
cheque (GB), check (US) cheque
to make out a cheque/check to emitir un cheque a nombre de
bounced checque/check cheque sin fondos
traveller's cheque (GB), cheque de viajero
traveler's check (US)
to overcharge cobrar de más
to undercharge cobrar de menos
to refund reintegrar, reembolsar
to sign firmar
to countersign refrendar, reendosar
to offer a discount ofrecer un descuento
67
Part 4. GRAMMAR
Hope
El verbo to hope significa "esperar" en el sentido de desear que algo suceda. Se utiliza con las siguientes
estructuras:
hope + (that) + subject + verb

I hope (that) you will come tomorrow.
We hope (that) you have enjoyed your stay in our hotel.
Nota: "that" puede suprimirse.
hope + to + verb
I hope to come tomorrow.
We hope to see you again soon.
Stressing
Para enfatizar o remarcar algo sobre el resto, se pueden usar las siguientes estructuras:
above all
This hotel is big, comfortable and above all inexpensive.
mainly
I like this hotel, mainly because it's very quiet.
chiefly
I have lived abroad for ten years, chiefly in England.
specially - especially
We specially liked the full breakfast.
principally
This hotel targets principally businessmen.
Part 5. EXERCISES
Exercise 1
number - call - cans - change - check out

to - made - consumed - receipt - mini-bar
that - are - cans - total
68
- Good morning, madam.
- Good morning. I would like to , please.
- What's your room ?
- 114.
- Let's see. You have an international telephone , right?
- Yes.
- And you have two of Sprite from the .
- That's right, sir.
- Let me print your . The is $25.50, please.
- Here you . You can keep the .
- Thank you, madam. We hope you have enjoyed your stay with us.
- Yes. Thank you. Goodbye.
- Goodbye, and we hope see you again soon.
Part 5. EXERCISES
Exercise 2
check - out
I would like .
room - number - please
What's ?
69
ordered - room service
You have .
a bottle - water - mini-bar
You have consumed .
made - telephone - call
You have .
print - your - receipt
Let me .
your - receipt
Here's .
enjoyed - stay - with - us
We hope you have .
see - you - again - soon
We hope .
Part 5. EXERCISES
Exercise 3
ICEHOTEL
The ICEHOTEL in the village of Jukkasjärvi, about 17 km from Kiruna, Sweden, erected
each year from December to April, was the world's first ice hotel, first opening in 1990.
In 1989, Japanese ice artists visited the area and created an exhibition of ice art. In
Spring 1990, French artist Jannot Derid held an exhibition in a cylinder-shaped igloo in the
area. One night there were no rooms available in the town, so some of the visitors asked
for permission to spend the night in the exhibition hall. They slept in sleeping bags on top
of reindeer skin - the first guests of the "hotel".
The entire hotel is made out of snow and ice blocks taken from the Torne River - even the
glasses in the bar are made of ice. Each spring, around March, Icehotel harvests tons of
ice from the frozen Torne River and stores it in a nearby production hall with room for over
10,000 tons of ice and 30,000 tons of snow. The ice is used for creating Icebar designs
and ice glasses, for ice sculpting classes, events and product launches all over the world
while the snow is used for building a strong structure for the building. About 1,000 tons of
what is left is used in the construction of the next Icehotel.
70
When the temperature drops and the snow guns start humming on the Torne River shore,
usually in mid-November, the building process begins. The snow is sprayed on huge
inverted catenary shaped steel forms and allowed to freeze. After a couple of days, the
forms are removed, leaving a maze of free-standing corridors of snow. In the corridors,
dividing walls are built in order to create rooms and suites. Ice blocks are now being
transported into the hotel where selected artists start creating the art and design of the
perishable material. Icehotel in Jukkasjärvi opens in phases, the first phase opens in the
beginning of December and for each week, another part of the hotel opens up for visitors
and guests until the beginning of January when the entire construction is completed.
When completed, the hotel features a bar, church, main hall, reception area and rooms
and suites for over 100 guests to sit and sleep on blocks of sculpted ice in the form of
chairs and beds. There is also warm accommodation available next to the hotel. The
Icehotel in Jukkasjärvi is known to be the biggest hotel of ice and snow in the world,
spanning over some 6,000 m². Each suite is unique and the architecture of the hotel is
changed each year, as it is rebuilt from scratch. Each year artists submit their ideas for
suites and a jury selects about 50 artists to create the church, Absolut Icebar, reception,
main hall and suites. When spring comes, everything melts away and returns to the Torne
River. The Icehotel only exists between December and April, and has been listed as one
of the Seven Wonders of Sweden.
1. The entire hotel is rebuilt every year.

True.
False.
2. Ice starts to be collected in

November.
December.
March.
3. The building process starts in

November.
December.
April.
4. The hotel opens in

November.
December.
January.
71
5. The hotel can accommodate over
100 guests.
50 guests.
6,000 guests.
6. Guests sleep on beds made of ice.

True.
False.
7. What happens in spring?

Artists submit ideas for next year's construction.
The hotel melts away.
The architecture of the hotel is changed.
Part 5. EXERCISES
Exercise 4
Study Identifies Hotel Rooms' Germiest Spots

Source: VOA News
A new study of U.S. hotel room hygiene has found that potentially dangerous bacteria can lurk on surfaces such
as TV remotes and lamp switches. These results, say researchers, show that the hospitality industry - the nation’s
third largest industry - must move beyond visual inspections.
Researchers collected samples from nine hotel rooms in three American states. Team members checked 19
different spots per room for aerobic bacteria and coliform bacteria, which is associated with fecal matter.
The most contaminated surfaces weren’t always the most obvious ones. In addition to toilet seats and bathroom
sink counters, surfaces with the highest bacteria counts included TV remotes and bedside lamp switches, as well
as sponges and mops from cleaning carts.
That last finding is especially worrisome, says Katie Kirsch, a University of Houston undergraduate who helped
conduct the study, because if housekeeping carts are infected, they have the potential to cross-contaminate
rooms.
Kirsch and her colleagues recommend that hotels adopt a system called Hazard Analysis and Critical Control
Points (HACCP) Thirty years ago, NASA and the Pillsbury food company created HACCP to ensure safe meals
for astronauts.
Today it is used by livestock slaughterhouses, food manufacturers and restaurants around the world to identify
72
high-risk steps in food processing and handling, and to create protocols to reduce bacterial contamination.
Joe McInerney, head of a large hotel industry trade association, isn’t convinced there’s a problem. The risk of
spreading disease in a hotel room, he says, is "as significant a risk as opening the front door or walking into a
restaurant."
Some hotels, however, have already embraced high-tech cleaning. In May, Best Western announced plans to
equip its housekeepers with ultraviolet wands and black lights. The wands sterilize telephones, switches and door
handles. The black lights reveal biological matter that the human eye can’t see.
Company official Ron Pohl said the program is a way "to help ensure customer satisfaction, loyalty and,
ultimately, trust."
1. Where did researchers collect samples for the study?

From nineteen different hotels.
From nine hotel rooms.
From three American hotels.
2. Of the following items, the most contaminated surface was

the carpet.
the TV remote.
the curtains.
3. Housekeeping carts were also infected.

True.
False.
4. Some hotels have adopted high-tech cleaning devices.

True.
False.
5. Best Western plans to start using

more housekeepers.
new cleaning carts.
special cleaning tools.
73
Lectura y análisis
En esta unidad el tema consiste en cómo servir una mesa en un restaurante
At the restaurant
Cómo ordenar y atender a clientes en un restaurante
Servir en un restaurante
Frases y vocabulario para atender clientes en un restaurante
Vocabulario del restaurante

Listado de palabras básicas más usuales en un restaurante
Sabores
Cómo expresar los sabores en inglés
Puntos de cocción de la carne

Cómo expresar los diferentes puntos de cocción de la carne
Gustos
Estructuras gramaticales usadas para expresar los gustos personales
Exercises
Part 2. READING
At the restaurant
Receptionist: Good evening. Party of two?

Man: Yes, please.
Receptionist: Follow me, please. Here's your table.
Man: Thank you.
Receptionist: Your waiter will be with you in a moment. Here are your menus.
Man: Thank you.
Waiter: Good evening. Our special today is roasted chicken breast with honey
sauce, served with green salad.
Woman: Mmm, I love roasted chicken. I think I'll have that. What about you,
honey?
74
Man: I don't like chicken. I prefer to try the cowboy steak.
Waiter: How would you like your steak, sir?
Man: Well done, please.
Waiter: And what would you like to drink?
Man: Please bring us a bottle of red wine.
Waiter: Right away, sir.
Man: Thank you.
Language Focus
party of two? ¿Van a ser 2? Party significa en este caso "grupo".
to follow somebody seguir a alguien
here's your table esta es su mesa
waiter camarero. El femenino es waitress.
special plato especial
roasted asado
chicken breast pechuga de pollo
honey miel
75
sauce salsa
green salad ensalada verde
to love something encantarle a uno algo
what about you, ¿Y tú que deseas, cariño? Honey es usado en este caso como
honey? un apelativo familiar equivalente al español "cariño, querida".
to like something gustarle a uno algo
steak bistec, filete, bife
well done bien cocido. Los puntos en que se puede cocinar la carne
son: rare (carne roja), medium (término medio), well
done(bien cocido).
red wine vino tinto
Serving in a restaurant
Party of two / three / four / five?

¿Van a ser dos / tres / cuatro / cinco?
Follow me, please. / This way, please.

Síganme, por favor. / Por aquí, por favor.
76
Here are your menus.
Aquí tienen el menú.
Today I can recommend you...

Hoy les puedo recomendar...
Our special today is...

Nuestro especial del día es...
How would you like your meat?

¿Cómo desea su carne?
Rare, medium or well done?

¿Roja, término medio o bien cocida?
What would you like to order / eat / drink / have?

¿Qué desearían ordenar / comer / beber / tomar?
What would you like for dessert?

¿Qué desearían como postre?
Would you care to taste the wine, sir?

¿Desea probar el vino, señor?
Enjoy your meal!

¡Buen provecho!
I'll bring your bill immediately, sir.

Le traeré la cuenta inmediatamente, señor.
Restaurant
restaurant restaurante
drive-in restaurant restaurante sin salir del coche
fast-food restaurant restaurante de comida rápida
self-service restaurant restaurante de autoservicio
bar bar, cantina, taberna
pub pub, bar
cafe cafetería
takeaway (GB) comida para llevar, restaurante que la vende
takeout (US) comida para llevar
fork tenedor
knife cuchillo
77
spoon cuchara
glass vaso, copa
cup taza
dish plato
saucer platito
napkin servilleta
tablecloth mantel
chef chef
cook cocinero
waiter mesero
waitress mesera
assistant waiter (GB) ayudante de mesero
busboy (US) ayudante de mesero
station head waiter (GB) capitán de meseros
captain (US) capitán de meseros
head waiter (GB) maître d'hôtel
maitre d' (US) maître d'hôtel
wine steward (US) sommelier
wine waiter (GB) sommelier
patron cliente
course plato del menú

three-course dinner cena de tres platos
special plato del día
appetizer aperitivo
starter entremés, primer plato
main course plato principal
dessert postre
bill (GB) cuenta

check (US) cuenta
Extra vocabulary: At the restaurant
Flavours
delicious delicioso
savoury (UK), savory (US) sabroso
tasty sabroso
appetizing apetitoso
78
mouthwatering muy apetitoso
disgusting asqueroso
flavourless (UK), flavorless (US) soso, sin sabor
tasteless soso, sin sabor
flat insípido
hot, spicy picante
mild, bland suave
bitter amargo
sour agrio
sweet dulce
sweet and sour agridulce
salty salado
sugary dulce, azucarado
sickly empalagoso
Temperatures for red meat
rare roja, poco cocida, poco hecha

medium término medio
well done bien cocida
art 4. GRAMMAR
Likes and dislikes
Para expresar lo que a uno le gusta o no, se utilizan las siguientes estructuras:
love + something
I love chocolate.
like + something
I like meat.
don't / doesn't + like + something

I don't like fish.
dislike + something
I dislike white wine.
hate + something
I hate vegetables.
79
Part 5. EXERCISES
Exercise 1
order - rare - special - table - menu

fries - cup - mineral water - like - drink
party - recommend - prefer
- Good morning, sir. of two?
- Yes, please.
- OK. Here's your .
- Thank you. What's the today?
- Today I you the fish filet with mashed potatoes.
- Oh, I don't fish. We'll have a look at the .
- All right.
- I will the chicken breast with home and my wife would like a steak with
salad.
- Perfect choice. How would you your meat, madam?
- , please.
- All right. And what would you like to ?
-A of red wine and a bottle of , please.
- Right away, sir.
80
Part 5. EXERCISES
Exercise 2
three
Party ?
your - menus
Here .
recommend - you - chef's salad
Today I .
special - today - onion soup
Our .
like - your - meat
How would ?
like - have
What would you ?
like - for - dessert
What would you ?
taste - wine
Would you care ?
meal
Enjoy .
81
Part 5. EXERCISES
Exercise 3
Watch the video and answer the questions.
London Restaurant Pulls in Recession Crowds, Allows Diners to

Decide the Price
Source: VOA News
A restaurant in London is trying a new marketing ploy in a bid to boost sales during the
economic downturn. For the month of February, diners at the Little Bay restaurant near
the financial district have not been presented with a check at the end of their meal.
Instead, they have been asked to pay what they think the meal is worth - and the business
is booming.
1. Where is the restaurant located?

Little Bay.
Farringdon.
Hampton.
2. At this restaurant, there are no set menu prices.

True.
False.
3. The restaurant is refusing a lot of customers because of limited space.

True.
False.
4. Do diners like the idea?

Yes.
No.
Only a few like it.
82
5. Only the restaurants in the financial center have suffered Britain's recession.
True.
False.
6. The owner encourages other restaurants to do the same.

True.
False.
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ENGLISH FOR TOURISM

Curso de Inglés para Turismo - Lesson 1

Temas de esta lección

Read the dialogue and try to understand it.

Agent: Good morning, sir. How may I help you?

Read the vocabulary notes and try to remember the meanings.

to intend to tener la intención de

package deal paquete turístico

to plan planear, tener planeado

to stay permanecer, quedarse

all-inclusive tour viaje con todo incluído

air transportation transporte o traslado aéreo

ground transportation transporte o traslado terrestre

guided visit visita guiada

Part 3. NEW WORDS AND EXPRESSIONS

I intend / plan to visit...

What would you recommend?

Where should I go?

What does the tour include?

Are all meals included in the package?

What kind of hotels can you offer?

Does the guide speak English?

How many days will we stay at...?

How long does it take to get to...?

May I have a brochure, please?

Giving information - Dar información

We have several packages to...

We can offer you a better hotel.

You'd better travel by train.

I suggest you take a round trip flight.

You can rent a car when you arrive.

All our tours include a Spanish-speaking guide.

Part 3. NEW WORDS AND EXPRESSIONS

travel agency agencia de viajes

Travel, journey or trip?

You should + do something

You ought to + do something

If I were you, I would + (not) + do something

Why don't you +verb ?

to recommend + somebody + to do something

to recommend that + somebody + do something

Fill in the blanks with the words from the list.

recommend - offer - stay - packages - itinerary

- Good morning. How I help you?

- Well, we have different and we can also you our tours.

- I see. We will have to think it. May we have a , please?

the and the complete .

Write the sentences using the words given.

eat - local specialties - market

stay - Royal Hotel - longer

visit - that neighbourhood

miss - fireworks - 8 o'clock

arrive early - get tickets

buy souvenirs - last day

Read the passage and answer the questions.

Questions about the text

1. There were more tourist arrivals in 2008 than in 2007.

2. In 2008, international tourism generated

3. Tourism is vital for many island nations.