ShipBob Reviews 828

The delay in shipping and lost package.

Date of experience: December 18, 2024

Shipbob is perfect service for people who want to do B2C in USA

Date of experience: December 16, 2024

The setup and integration process was seamless. I worked with Suproteek, and he was extremely helpful throughout the setup process.

Date of experience: December 10, 2024

Their automated systems and support are top notch h

Date of experience: December 06, 2024

Dishonest company.

Date of experience: November 24, 2024

do not trust this company! we had four years for poor experiene dealing. with this 3PL.

Date of experience: November 28, 2024

I don't understand how a company who speciailizes in order fulfillment could be so terrible at fulfilling orders. Our orders mysteriously disappear before leaving their warehouses, which happens nearly every day, so we end up processing these orders ourselves, paying shipping fees twice, and dealing with unhappy customers because of you. Any time a package is returned to sender, it gets lost and can't be returned to the warehouse, so we lose our inventory and shipbob can't explain why. Daily errors and problems consume much of my valuable time when this should be on autopilot. Entirely disappointed with their horrible level of service. This is more trouble than it’s worth and we are going to move to a different fulfillment service as soon as possible.

Date of experience: November 23, 2024

Shipbob is exceptional in terms of efficiency as well as support. Agranshu Deep is our Merchant success specialist and is always so incredibly helpful.

Date of experience: October 24, 2024

Great service, and easy to use platform

Date of experience: November 15, 2024

The setup and integrations were completely handled by ShipBob to not add any stress to my company. Having a truly professional team and account manager being proactive with my business makes weekly meetings easy when they have already handled the issues that need to be addressed.

Date of experience: August 01, 2024

Overall a great experience with Shipbob. There are technology hiccups and glitches, but they are responsive to their customers' feedback to get these issues fixed. Great customer service as well!

Date of experience: October 30, 2024

It takes a lot to go wrong for me to bother leaving a bad review but I feel I need to share to save someone else the pain we have experienced with Shipbob.

We are small to medium e-commerce company, selling D2C and B2B to retailers.

Shipbob has great software which is slick and easy to use but beyond that the service they deliver is a joke. Their fulfilment centres are not owner or operated by Shipbob meaning everything becomes a huge cumbersome, slow issue.

Their pricing & billing is purposely unclear, vague and borderline deceiving.

If you need support or a quick question, forget it. No-one ever online on the live chat, no-one answers the phone, email support takes over 24 hours to get back to you.

I won't detail our full horrid experience as it's not worth the time but simply put, if you are considering Shipbob, I can't strongly enough recommend that you look elsewhere & avoid this company.

Date of experience: October 30, 2024

Good Fulfilment company. Efficient, organised and has helped us scale in the US. All in all a good service.

Date of experience: October 29, 2024

We've been working with their company for quite some time now and I must say that they are really good, their customer support is great and they are doing their best to solve every inquiry that we have within the 24h. Would recommend.

Date of experience: October 29, 2024

After exploring multiple 3PL we have continually found Shipbob to be the best.

Date of experience: October 26, 2024

Their customer service is top-notch (special mention to our POC, Savita)! She, and the rest of the team are always willing to go over and beyond to make sure issues are resolved and inquiries are answered clearly, and in a very timely manner. I can never recommend ShipBob more!

Date of experience: September 04, 2024

Very easy to use and they are very responsive to any concerns that we have.

Date of experience: October 26, 2023

Having a very positive experience thus far. Love the team work approach and find the interface very easy to use. Very responsive to feedback and understanding pain points

Date of experience: October 25, 2024

ShipBob has been our 3PL fulfillment solution since 2019, and we are so grateful for their support and partnership.

We have been especially impressed by ShipBob's ability to customize the fulfillment process to meet our specific needs, such as custom boxes and the ability to utilize their state-of-the-art API system.

Date of experience: October 25, 2024

My account manager, Lauren Hellstern, has MADE my ShipBob experience. A 3PL operation that is the size of ShipBob's is inevitably going to have hiccups, some bigger than others. Every single time we have had an issue Lauren has revolved it efficiently and professionally. She is very "on the ball", and is an excellent communicator. If I am being entirely honest, I would rate ShipBob a 3.5 star and Lauren a 5 star. My only complaint with ShipBob is that it doesn't feel intimate enough for my liking, but Lauren has filled that gap for me.

Date of experience: October 25, 2024