Bought from the Belgian site. Returned item (cheap, low quality stuff). It arrived back to them December 20, no refund, they don't respond to email or calls. Save yourself the money & headache & don't buy from them.
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I didn’t receive my order yet and they don’t answer the calls or even e-mails to ask about any updates of the order. The delay and the service are so disappointing.
after sending picture and additional requests the order was confirmed: laser welding and adjustments
tracking of package: perfect
time of response: perfekt
result: perfekt
remarkt: in the last 2 years we did 4 requests, all had been fullfilled professional.
Disgusting service!
ordered sunglasses, and no updates after a week. Emailed and called repeatedly to get an update, but no reply. Takes the money and runs. You dont even get a confrimation that your email to customer service has been recived! AVOID AT ALL COSTS!!!!!
Company details
About Brille24
Written by the company
Deine Brille - ohne Kompromisse
In unserem umfangreichen Sortiment aus über 2.700 Brillen gibt es das perfekte Modell für dich! Ob Gleitsichtgläser oder Blaulichtfilter, Sonnenbrille oder Arbeitsplatzmodell - in unserem Onlineshop wirst du fündig. Dein Lieblingsmodell gibt es mit Einstärkengläsern schon ab 39,90€ oder mit Gleitsichtgläsern schon ab 139,90€.
Das perfekte Glas für dich
Bei unseren Brillengläsern sind Härtung, Kratzschutz und eine Antireflexionsbeschichtung immer inklusive! Auf Wunsch kannst du deine Brille auch mit dünneren Gläsern oder einer Glasveredelung wie einem Blaulichtfilter bestellen.
Nachhaltige Brillen für deine Zukunft
Unsere Brillenmarke Circular by Brille24 bietet dir eine Auswahl an umweltfreundlichen Brillen, die durch ihr hochwertiges Design bestechen. Jedes Modell wird aus recycelten PET-Flaschen gefertigt und ohne künstliche Farbstoffe und Weichmacher produziert - Brillenkauf mit gutem Gewissen!
Teste die Brillen - online oder zuhause
Mit unserer virtuellen Anprobe kannst du ganz einfach testen, welche Brille zu dir passt. Das geht in nur vier Schritten! Du willst die Brille lieber real probieren? Auch das ist kein Problem, denn mit unserer Anprobe zuhause kannst du dir innerhalb Deutschlands gleich vier Modelle kostenfrei schicken lassen, um diese zu testen!
Der Brille24 Kundenservice
Written by the company
- Wir sind für dich da!
- In unserem Kundenservice arbeiten gelernte Optiker:innen und Kommunikationsprofis, die dir bei Fragen oder Problemen gerne zur Seite stehen! Du erreichst unseren Kundenservice jederzeit per Mail unter [email protected] oder montags bis freitags von 9:00 bis 18:00 Uhr unter 0441 233 699 12 telefonisch.
Kauf ohne Risiko
30 Tage Geld-zurück-Garantie
Wir wollen, dass du mit deiner neuen Brille absolut glücklich bist, deshalb gilt bei Brille24 eine 30-tägige Geld-zurück-Garantie. Solltest du in den ersten 30 Tagen mit deiner Brille nicht zufrieden sein, dann schicke sie uns zurück und wir erstatten dir den vollen Kaufbetrag.
Contact info
Alter Stadthafen 10, 26122, Oldenburg, Germany
- +49 0441-23369912
- [email protected]
- www.brille24.de
SCAM
Bought from the Belgian site. Returned item (cheap, low quality stuff). It arrived back to them December 20, no refund, they don't respond to email or calls. Save yourself the money & headache & don't buy from them.
Date of experience: 20 December 2024
Reply from Brille24
Liebe/r Brille24-Kund/in,
vielen Dank für deine Bewertung.
Es tut uns leid, dass wir hiermit große Unzufriedenheit bei dir auslösen. Mit einer stellenweise angespannten Liefersituation unserer Hersteller, starken personellen Engpässen in der Logistik und im Kundenservice sowie organisatorischen Herausforderungen sind wir aktuell mit unglücklichen Umständen konfrontiert. Sei bitte versichert, dass unser Team alles tut, um deine Bestellung schnellstens abzuarbeiten oder auch deine Anfrage so bald wie möglich zu beantworten.
Was immer auch dein Anliegen ist, sei es eine Stornierung, eine Retoure, auf deren Bearbeitung du wartest oder eine noch ausstehende Lieferung: Jeden einzelnen Fall werden wir lösen. Auch, wenn die Bearbeitung aktuell leider etwas länger dauert. Sei bitte versichert, dass wir nicht in betrügerischer Absicht handeln. Dafür ist Brille24 nach all den Jahren sicherlich auch nicht bekannt.
Für deine Geduld danken wir herzlich und hoffen, dass wir schon sehr bald auf das gewohnte Servicelevel zurückkehren. Bitte entschuldige die Umstände, die wir dir durch die Situation bereiten.
Beste Grüße aus Oldenburg
Dein Brille24-Team
I didn’t receive my order yet and they…
I didn’t receive my order yet and they don’t answer the calls or even e-mails to ask about any updates of the order. The delay and the service are so disappointing.
Date of experience: 24 December 2024
Reply from Brille24
Liebe/r Brille24-Kund/in,
vielen Dank für deine Bewertung.
Es tut uns leid, dass wir hiermit große Unzufriedenheit bei dir auslösen. Mit einer stellenweise angespannten Liefersituation unserer Hersteller, starken personellen Engpässen in der Logistik und im Kundenservice sowie organisatorischen Herausforderungen sind wir aktuell mit unglücklichen Umständen konfrontiert. Sei bitte versichert, dass unser Team alles tut, um deine Bestellung schnellstens abzuarbeiten oder auch deine Anfrage so bald wie möglich zu beantworten.
Was immer auch dein Anliegen ist, sei es eine Stornierung, eine Retoure, auf deren Bearbeitung du wartest oder eine noch ausstehende Lieferung: Jeden einzelnen Fall werden wir lösen. Auch, wenn die Bearbeitung aktuell leider etwas länger dauert. Sei bitte versichert, dass wir nicht in betrügerischer Absicht handeln. Dafür ist Brille24 nach all den Jahren sicherlich auch nicht bekannt.
Für deine Geduld danken wir herzlich und hoffen, dass wir schon sehr bald auf das gewohnte Servicelevel zurückkehren. Bitte entschuldige die Umstände, die wir dir durch die Situation bereiten.
Beste Grüße aus Oldenburg
Dein Brille24-Team
I ordered glasses on the 29.11 and it…
I ordered glasses on the 29.11 and it is still in work. I called there several times and sent emails, no answer and NO GLASSES.
Not trustful at all.
Date of experience: 16 December 2024
Reply from Brille24
Dear Brille24 customer,
Thank you for your review.
It is absolutely understandable that you are not satisfied with our service. Somehow it all came together: A tense delivery situation at times from our manufacturers as well as personnel bottlenecks in logistics and customer service have pushed us to our limits. We are sorry to have caused you so much dissatisfaction. Rest assured that our team will do everything possible to process your order as quickly as possible or to answer your enquiry as soon as possible.
Whatever your concern, be it a cancellation, a return that you are waiting for processing or an outstanding delivery: we will solve every single case. Even if it takes a little longer to process at the moment. Please rest assured that we are not acting fraudulently. After all these years, Brille24 is certainly not known for this.
Thank you very much for your patience.
Best regards from Oldenburg
Your Brille24 team
Disgusting service!
Disgusting service!
ordered sunglasses, and no updates after a week. Emailed and called repeatedly to get an update, but no reply. Takes the money and runs. You dont even get a confrimation that your email to customer service has been recived! AVOID AT ALL COSTS!!!!!
Date of experience: 12 December 2024
Reply from Brille24
Dear Brille24 customer,
Thank you for your review.
It is absolutely understandable that you are not satisfied with our service. Somehow it all came together: A tense delivery situation at times from our manufacturers as well as personnel bottlenecks in logistics and customer service have pushed us to our limits. We are sorry to have caused you so much dissatisfaction. Rest assured that our team will do everything possible to process your order as quickly as possible or to answer your enquiry as soon as possible.
Whatever your concern, be it a cancellation, a return that you are waiting for processing or an outstanding delivery: we will solve every single case. Even if it takes a little longer to process at the moment. Please rest assured that we are not acting fraudulently. After all these years, Brille24 is certainly not known for this.
Thank you very much for your patience.
Best regards from Oldenburg
Your Brille24 team
Translated with DeepL.com (free version)
Good quality
Good quality, good customer service, good shopping experience.
Date of experience: 12 December 2024
It has been two weeks since I ordered…
It has been two weeks since I ordered sunglasses from Brille24, and although they have already charged my account, there is still no update, and they haven't responded to my emails.
Date of experience: 09 December 2024
Reply from Brille24
Dear Brille24 customer,
Thank you for your review.
It is absolutely understandable that you are not satisfied with our service. Somehow it all came together: A tense delivery situation at times from our manufacturers as well as personnel bottlenecks in logistics and customer service have pushed us to our limits. We are sorry to have caused you so much dissatisfaction. Rest assured that our team will do everything possible to process your order as quickly as possible or to answer your enquiry as soon as possible.
Whatever your concern, be it a cancellation, a return that you are waiting for processing or an outstanding delivery: we will solve every single case. Even if it takes a little longer to process at the moment. Please rest assured that we are not acting fraudulently. After all these years, Brille24 is certainly not known for this.
Thank you very much for your patience.
Best regards from Oldenburg
Your Brille24 team
Redirected
excellent service
after sending picture and additional requests the order was confirmed: laser welding and adjustments
tracking of package: perfect
time of response: perfekt
result: perfekt
remarkt: in the last 2 years we did 4 requests, all had been fullfilled professional.
Date of experience: 22 November 2024
No news from Brille24
5 days went by and no news of them sending the order...
Date of experience: 28 August 2024
Reply from Brille24
Dear Eunice,
Thanks a lot for your evaluation.
We are very happy that in the meantime your new sunglasses arrived in a packing station. We hope that you have been informed by DHL about this.
Of course, we are very sorry for the delay, which had been caused by a delayed delivery by the supplier.
Best regards
Your Brille24-Team
Slow delivery and mistakes
Ordered sunglasses with a stated 10-12 days delivery time. After 2 weeks I got an email saying they were delayed without any further explanation. I responded back that they needed to be shipped within a week, if not I would not have any use for them as I was leaving for vacation. Two weeks later they shipped the glasses with DHL, but had not provided the full address to DHL, so now DHL is unable to deliver. Tomorrow it is 1 month since I placed the order and made the payment and I have still not received my glasses that I paid more than €300 for, I have left for my trip and will not be back for a month. Avoid Brille24 or be prepared to be disappointed.
Date of experience: 11 July 2024
Reply from Brille24
Dear Sven-Egil,
Thank you very much for taking the time for your open criticism.
We apologise that you did not receive a detailed explanation for the delay. Ultimately, it was due to a late delivery from the manufacturer, which was not foreseeable.
Unfortunately, you then had the problem you described with the address, for which we must also apologise to you. We are already working hard to find the cause of this error. Admittedly, this field is only used very rarely, so we have not noticed any errors so far. Nevertheless, it is more than annoying, no question.
We are sorry that your case has caused you to advise other people not to buy from us. As much as we would like everything to be 100% perfect, sometimes things happen that are unforeseeable, even for us. Again, we are very sorry for that.
Best regards
Your Brille24-Team
Invited
Top passt super
Date of experience: 27 June 2024
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I rate the shop very positively.
I rate the shop very positively.
I am from Slovakia, and I had no problem to make an order of dioptric glasses with delivery to my country.
The RayBan glasses arrived within 3 weeks and I am delighted with them.
I recommend this eshop.
the waiting time is longer, you have to take that into account
Date of experience: 17 May 2024
The quality of the goods and the services provided
The quality of the eye glasses and the costumer service are on the professional level
the reception period of the glasses is much shorter than if I were to place the order in Romania at an optical company
Date of experience: 15 April 2024
Invited
Alles ok...super brille
Date of experience: 19 March 2024
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Great selection of glasses
Great selection of glasses, great prices and good quality with a fast time!
Date of experience: 10 December 2023
Invited
Reply from Brille24
Liebe/r Brille24-Kund/in,
die Zufriedenheit unserer Kunden, die ist uns seit nunmehr 17 Jahren sehr wichtig. Umso mehr freuen wir uns, dass du dir die Zeit genommen hast, deine Zufriedenheit in Form einer positiven Bewertung auszudrücken. Ganz herzlichen Dank! Damit machst du uns nicht nur eine Freude, sondern unterstützt vor allem auch andere Kund/innen bei der Auswahl unseres Shops.
Beste Grüße aus Oldenburg
Dein Brille24-Team
Invited
Reply from Brille24
Liebe/r Brille24-Kund/in,
die Zufriedenheit unserer Kunden, die ist uns seit nunmehr 17 Jahren sehr wichtig. Umso mehr freuen wir uns, dass du dir die Zeit genommen hast, deine Zufriedenheit in Form einer positiven Bewertung auszudrücken. Ganz herzlichen Dank! Damit machst du uns nicht nur eine Freude, sondern unterstützt vor allem auch andere Kund/innen bei der Auswahl unseres Shops.
Beste Grüße aus Oldenburg
Dein Brille24-Team
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