Descope Partners with CX Platform 8x8.

M2 EQUITYBITES-December 13, 2024-Descope Partners with CX Platform 8x8

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US-based CX platform provider 8x8, Inc. (NASDAQ: EGHT) has forged a partnership with Israeli software firm Descope, the company said.

As the exclusive Asia Pacific partner for Descope, 8x8 will seamlessly integrate Descope's drag-and-drop customer identity and access management platform with 8x8's CPaaS APIs.

This integration enables organizations to easily create and customize complete user journeys through Descope's intuitive visual workflows.

The combination of 8x8 and Descope capabilities provide organizations with a complete solution capable of delivering consistent, secure, and frictionless authentication processes, ensuring seamless customer experiences.

Through the addition of Descope's integrated no code/low code visual workflows solution, 8x8 will enable organizations to customize user journeys and build personalized onboarding experiences, as well as to easily deploy modern login processes like social logins, passkeys, one-time passwords, and magic links, all superior options to traditional password-based logins both in terms of security and user experience.

Organizations deploying Descope have reduced the number of support tickets related to authentication issues by 50% and cut down considerable costs (30-40x) by not needing to build in-house authentication systems.

8x8 CPaaS APIs power essential business functions like authentication and fraud prevention, marketing and communications, customer support, and operations.

With omnichannel messaging--including SMS, messaging apps, voice, and video interaction--it serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation.

It is a core component of the 8x8 Platform for CX, which seamlessly unites contact center, unified communications, and CPaaS APIs to help organizations connect customers and teams globally, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

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