Telecom Network Management

Contents
Telecom Networks TNM Service Lifecycle Managed Service Tools

A Typical Telecom Network

SWITCHING CENTRES
TRANSMISSION

Network Components

Nodes in the network. Routes the call (Switches) in the Network Links in the network. Provides the connectivity in the network.

TERMINALS
Users interface to the network Customer Premises equipment.

Signaling
Signaling is necessary to
exchange information between different nodes of the network, between the end users provide uninterrupted, efficient and flexible services to the users.

Signaling enables the nodes to exchange

Message related to call control, supervision and tear down Information related to distributed application processing ( UUI) Network Management information

Local Call Flow

TANDOM EXCHANGE

Optical Fiber

TANDOM EXCHANGE

E1 LOCAL EXCHANGE LOCAL EXCHANGE LOCAL EXCHANGE

E1 LOCAL EXCHANGE

Copper Wire/Optical Fiber

Copper Wire/Optical Fiber

TEL. DELHI

TEL. MUMBAI

Long Distance fixed line call flow

E1 TAX(RELIANCE NLDO) STM1 TAX (RELIANCE NLDO) TAX(BHARTI NLDO) E1

E1

TAX(BHARTI NLDO)

STM1

E1

TAX/DoT E1 TANDOM EXCHANGE E1 LOCAL EXCHANGE LOCAL EXCHANGE LOCAL EXCHANGE E1 TANDOM EXCHANGE E1

STM1

TAX/DoT E1 TANDOM EXCHANGE E1

LOCAL EXCHANGE

LOCAL EXCHANGE

LOCAL EXCHANGE

Copper Wire

Copper Wire

Copper Wire

TEL. DELHI

TEL. MUMBAI

Converged Multi Service Network

Public data services Video Broadcasting
ATM or FR EDGE Switch

IP-VPN services & ISP

Voice

Core switching

Private Leased line & Mobile service Provider

Private line

LDCA SDH LDCA

EDGE Switch

Core Newtork
Transit SWitch

EDGE Switch

Access Network

NMS High-speed DSL aggregation

DSLAM EDGE Switch EDGE Switch

Base station & access switch

Next-generation wireless

Telecom Network Managed Services

Service Lifecycle

Telecom Network Managed Services Lifecycle

Network Planning & Design Services

Network & Application Performance Engg

Network Deployment

Life-cycle Services
Network Operations Network Integration & Testing
EMS/NMS Integration & testing Network Integration Testing

Test Automation Multi-vendor Conformance

CPE Validation Design Validation testing

Single Vendor Conformance

E2E Testing

Network Planning & Design: Introduction

Network Planning & Design services are essential for efficient network deployment and continuous network evolution for business growth. Effective Network Planning is the cornerstone for a successfully implemented network and has a significant impact on both capital cost and operational efficiency. In a Mobile network, typical areas include:
- Radio Access Network Design covers the design and tuning of the radio coverage as well as the radio access transport, to secure a successful mobile broadband introduction - Broadband Access Network Design addresses network aspects of a successful broadband introduction - The Transmission Network Design balances requirements on capacity, network performance, redundancy and resiliency, and minimizes investments in site and fiber infrastructure

Network Planning & Design: Radio Access Network Design

Mature Phase - Quality focus

ACP Analysis, Technology Evolution Fill In Sites, Frequency Reuse Optimization, Traffic Engineering, In-building Analysis

Growth phase - Capacity focus

Market Setup, Preliminary & Final RF Design, Frequency Planning, Traffic Dimensioning, Drive Tests

Launch phase Coverage focus

Network Planning & Design: RF Optimization

Measurements Report Based Optimization

High End

Normal operations phase: OMC-R stats based analysis, Drive Test (DT)

Mid Tier

New Network Roll-out phase : Drive test (DT) based analysis

Low Tier

Network Planning & Design:Network Planning

Based on Fiber Layout a complete end to end Network Planning of xWDM/ SDH Network. Experience of Planning for Long Haul as well Metro Environment, DCN Planning

Network Deployment

Equipment Evaluation
Identify, analyze and align product that are most suitable for the customer network and application
NE Evaluation Network Planning

Install, commission, provision and press the Network to Services

Installation & Commissio ning

Supporting Services Preparation of Site Installation of the NE Commissioning Acceptance Test

Supporting Services: Identification of NE Evaluation of NE EMS Integration

NMS and Tools

NMS, Tools & Provisioning

Help customer to identify tools for various network related requirements like..integrate various EMS of different vendors, Network Planning tools

Network Planning & Design:Inputs

Customer Inputs
Services Current & Planned (3 yrs.) PoPs Qty., Locations & BW ( phases) Services Rollout Plan (phases) Network Rollout Plan (phases) Underlying Xn. NW, capacity & capability Availability & Scalability Requirements Requirements Gathering

Activities

Deliverables
Integrated Project Plan (IPP) Knowledge Capture Doc. (KCP) Site Survey Checklist Site Preparation Document PoP Design Document Equipment Validation Report Site-wise BoQ Staging Procedures Document HLD Document LLD Document Network Impl. Plan (NIP) Doc. Pilot Test Document ATP Document

Design Workshops
Site Readiness Planning Equipment Validation Staging Procedures Definition

HLD preparation &

submission LLD preparation & submission Pilot Test Doc. prep. &

InterOp/Interconnectivity (Ext) Reqs.

Migration Reqs. NW, Cust, Services

submission
ATP preparation & submission Mig Plan prep. & submission

Network Planning & Design: Transmission Network Service Approach

The Planning Across Layers brings in greater Synergy in the planning Process Build consideration Capacity, Utilization, Reliability, Resiliency, Service Requirement Reduce Inventory Levels Decrease time to provision Circuits Top to bottom / Bottom to Top approach

Network Integration & Testing: Drive Testing Need Planning Phase

Propagation prediction software tools - based on the terrain effects - provide only an approximation of the field reality Field measurements (fixed or mobile) - provide the engineer, useful measured data from a transmitted signal for review and analysis - help predict or validate the optimal location for a new site

Optimization Phase
During optimization, drive testing is necessary to capture field measurement data as a function of location from the perspective of its user. Post processed data helps to identify the reach of the market and helps in answering questions to provide a problem free network: - Is a new site required? - Where should the new site be located? - Are the neighbor cells strong enough to be detected? - What is the interference from the neighboring cells and external sources? Use benchmarking tools to obtain network performance comparisons and positioning information to evaluate the network against its competitors. To help in making systematic changes such as modifications to the transmission parameters, relocation of the transmitting antenna, sharing of a common site

Network Integration & Testing: Drive Testing Need Maintenance Phase

To meet set Quality of Services and subscriber demands Coverage of service Area - Urban - Rural - Rail - Highways Call Success Rate - Call attempts (Circuit, Packet) - Handovers To address customer complaints To design future RF coverage To achieve seamless mobility To optimize the RF network operating costs

Network Operations: Introduction

Network Operations 24x7
Field Operation and Maintenance
Hardware fix/enhancement Preventive/site maintenance

Focus:
Quick resolution for critical disaster Efficient and cost effective field support

Level 3
Break Fix Hard MAC (with field team) Change Management Service Improvement

Focus:
System engineering skills/Knowledge Reduce the repetitive faults

Core Network

Transport Network

Access Network

Level 2

Focus:

Network Operations Center (NOC)

Design

Technical knowledge, Troubleshooting of unresolved troubleshooting and network/ provisioning issues resolution of services Soft MAC (Modify, Add and Change) Vendor coordination for product fixes/patches and technical issues

Level 1
Build
Proactive Monitoring Incident Management Trouble ticket creation First level analysis and resolution

Focus:
Speed of response, first time resolution for restoration of services

Requirement Assessment NOC Premise & Infra Infrastructure & Network NMS Implementation NMS Solution Connectivity to Network Skills & Resource Plan Offshore Onsite Plan

Enterprise Help Desk

Customer Complaint Handling Voice call/E-mail support Trouble ticket creation

Focus:
Point of contact for Customer for speedy complain resolution

Operation Scope

Network Operations: Network Operations Centre (NOC)

Managed NOC Functional Areas

Fault Management
Detect Faults / Bottlenecks

Performance Management

Security Management

Configuration Management

Statistics & Accounting

Network Provisioning
New element or circuit in the network Network Planning Configuration and Change management Planned event Provisioning Integration Testing

Evaluate Behavior

Protect Information Services

Protecting Data and NOC devices Reporting Procedures Security Logs

Network state Information

Trend Analysis

Transient / Persistent Isolating Problems Trouble tickets Generation

Error Rates Throughput Queues Percent Availability System Load

Configuration Modification Inventory Management Directory Management

Capacity Planning Usage Based Billing

Network Operations: Creating the Customer-Centric NOC/SOC

Service management system is as good as the data that is available to it A lot of effort is needed in order get the right data! Unified mediation for data consolidation

Network Operations: Service Assurance

Increased business dependence on service quality and the user experience Personalized service assurance needs Proactive assurance of the user experience

Network Operations: Relationship Among KPIs, KQIs & SLA

The SLA drives the definition of Key Performance Indicators (KPIs) at the service, application, system & network levels SLA links the customer requirements to infrastructure requirements

Network Operations: Best Practices for Customer-Centric Service Assurance

Service modeling
- Network, service, customer

Calculation of KPI & KQIs

- Derived from multi domains - Network devices, active probing, passive probing, CDR/IPDRs, TTs

Be proactive with useable metrics

- From simple thresholds to advanced spikes and trends monitoring - Quality of service alerts generation

Drill down to isolate root cause

Network Operations: Service Assurance VoIP Example: Network-Driven KPIs/KQIs

VoIP signaling performance metrics indicating customers experience of the service

Network Performance: Integrated Proactive Performance Management

Early Visibility to performance pain areas Capacity and Scalability prediction Design validation Load, Stress and resiliency testing Performance bench marking SLA compliance

Predict

Test

Monitor
Monitor business critical processes Identify performance bottlenecks Recommend corrective actions

Diagnos e and Tune

Root cause analysis Capacity planning Tune for expected performance

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