Prabir Dasgupta

Stress-free IT
REMOTE INFRASTRUCTURE
MANAGEMENT
A Presentation
by
Prabir Dasgupta
Nevaeh Technology Pvt. Ltd.
Nevaeh Technology Pvt. Ltd. HB 35, Sector – III, Salt Lake City, Kolkata – 700106. Phone: +91 33 4008 6470 - 71,
Fax: +91 33 4008 6479
Copyright 2011 @ Nevaeh Technology Pvt. Ltd.

Elements of IT Infrastructure
Management
Hardware & Network Software & Application Value
Added Services
• Server Management • OS Management • Help-desk Services
• Storage Management • E-mail • Asset Management

Management
• Standard Desktop • Risk Assessment
Support • Patch Management
• Business Continuity
• Network Management • Migration Services
• L2, L3 Support
• Printer Management • Deployment
Services
M o n i t o r i n g S e r v i c e
Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 2

Monitoring:
Key to Infrastructure Management
Proactive
Approach
v i ce
S er
i ng
i t or
n
Mo
Reactive
Approach
High Downtime & Cost Low

Challenges
(& Stress ‘Accelerators’ !)
• Manage increasing variety of equipments, software, OS,

network & security threats.
• Monitoring /Measurement Systems often at infancy.
• Management Largely reactive:
- Fire fighting
- Planning takes a back seat

Infrastructure Management
Changing Perspective
Infrastructure Management Change

Drivers
• Increasing organizational dependence on IT

• Growing sophistication & complexity
• Need for multi-skilled personnel
• Demanding customers – move towards tighter SLAs
• Need to move from reactive to proactive management /
support
- 24X7 monitoring of health/status
• Continuous risk assessment & mitigation

Proactive de-risking
(through 24x7 monitoring)
Single window 24 x 7 monitoring & continuous
health
checks to provide:
• Monitoring of performance statistics such as CPU, memory,

disk and interface utilization
• Detection & Reporting on all potential faults.
• Scanning and reporting on missing patches
• Monitoring and reporting on login/logout activities by

user/device, failed login details and account modification
activity
• Monitoring and reporting on firewall performance,

configuration changes, Virtual Private Network (VPN) issues,
and Operating System attacks

Managed Services
Remote Infrastructure Monitoring &
Management
Managed Services : Outsourcing of IT ‘Infrastructure
Management’ comprising:
1. 24X7 Monitoring Services:

- Heart of ‘Managed Services’ operations
- Supported from a central Network Operations Centre (NOC)
- Usually housed ‘offsite’ and remotely
- Hence Remote Infrastructure Monitoring (RIM)
2. Supported by backend Managed Services Engineers:

- Can be located separately or at NOC

RIM Functioning
• Today, all active devices (& some passive ones) have built in
‘chips’ to
control device operations.
• Chips contain ‘embedded software’ to poll & monitor key
functions
of device operations.
• Device status can be read/accessed through communication
protocols
like SNMP, Modbus, SCADA, etc.
• RIM functions through non-intrusive, non-invasive software
agents
loaded at a central server or at each device, which
continuously reads
each device status.
• Device status communicated through Internet Cloud to NOC.
• At NOC, device status of each device continuously displayed
on
Central Console.
• Support action initiated on basis of :
RIM
Workflow

Remote Management - Effectiveness
Remote Remote
Hardware & Manageabilit Software & Manageabili
Network y Application ty
Index Index
•Server Management - 80% •OS Management -

100%
•Storage Management - 80%
•E-mail Management - 100%
•Standard Desktop Support - 90%
•Patch Management - 100%
•Network Management - 95%
•Migration Services - 80%
•Printer Management - 80%
•Deployment Services - 90%
NOTE: A ‘HYBRID’ MODEL IS INVARIABLY USED.

Managed Services Evolution
• Globally most large corporations have Managed Service

Providers (MSPs) at some level, supporting NOC monitoring
• Till recently MSP operations largely restricted to ‘high end

companies’
• In last few years a variety of NOC software aimed at

medium/large & SME users have been launched:
- Often Open Source based.
- Support inexpensive monitoring
- RIM now commercially very attractive for SME
companies.

Global MSP Portfolio
Emergence
Service providers are establishing capabilities
across the Globe
Source: tpi information services group

www.tpi.net
Thank You.

Prabir Dasgupta

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Stress-free IT

Copyright 2011 @ Nevaeh Technology Pvt. Ltd.

• Storage Management • E-mail • Asset Management

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 2

High Downtime & Cost Low

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 3

• Manage increasing variety of equipments, software, OS,

• Monitoring /Measurement Systems often at infancy.

• Management Largely reactive:

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 4

Infrastructure Management Change

• Increasing organizational dependence on IT

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 5

• Monitoring of performance statistics such as CPU, memory,

• Detection & Reporting on all potential faults.

• Scanning and reporting on missing patches

• Monitoring and reporting on login/logout activities by

• Monitoring and reporting on firewall performance,

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 6

1. 24X7 Monitoring Services:

2. Supported by backend Managed Services Engineers:

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 7

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 9

•Server Management - 80% •OS Management -

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 10

• Globally most large corporations have Managed Service

• Till recently MSP operations largely restricted to ‘high end

• In last few years a variety of NOC software aimed at

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 11

Source: tpi information services group

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 13

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