Main
Main
Main
Guestroom cleaning
Effective guestroom cleaning is heart of Housekeeping
Department
Determines long-term success or failure of property
Sleeping area: the first part seen by guest when entering
room
Bathroom area: closely inspected by guests for cleanliness
Facility Care & Cleansing (continued…)
G.M.s should know what to look for when inspecting the hotel
G.M.s must inspect public space, guestroom and laundry
operation areas regularly
G.M.s should not evaluate effectiveness of their
housekeeping departments based only on lower costs per
occupied room or fewer minutes per room cleaning
(these factors are not always better!)
Laundry
Operating an effective “on-premises laundry” is a multi-
step process
Collecting
Sorting
Watching
Drying
Finishing / Folding
Delivering
Laundry: Operating an Effective OPL
(continued…)
Dirty linen and terry should never be used as guestroom
cleaning rags.
Bloodstained linen or terry must be placed separately in a
Collecting biohazard waste bag (pre-sort in guestroom).
Biohazard waste bag should be on every housekeeping cart.
Finishing/
Space for finishing laundry must be adequate
Folding