Ethics
Ethics
Ethics
Introduction
LECTURE DAY 3
• 1. Confidentiality
• 2. Conflict of Interest
• 3. Honor and Fidelity
• 1. CONFIDENTIALITY
• Confidentiality will be defined as the protection of personal information.
• It simply means keeping a client’s information between you and the client, and not telling others including co-workers, friends, family,
etc.
• Examples of maintaining confidentiality include:
Individual files are locked and secured
Support workers do not tell other people what is in a client’s file unless they have permission from the client
Information about clients is not told to people who do not need to know
Client’s medical details are not discussed without their consent
Adult clients have the right to keep information about themselves confidential, which includes that information being kept from
family and friends.
• The types of information that is considered confidential can include:
Name, date of birth, age, sex and address
Current contact details of family, guardian etc.
Bank details
Medical history or records
Personal care issues
Service records and file progress notes
Individual personal plans
Assessments or reports
Incoming or outgoing personal correspondence.
• Other information relating to ethic or racial origin, political opinions, religious or philosophical beliefs, health or sexual lifestyle
should also be considered confidential.
• There is, however, no such thing as absolute confidentiality in the community services industry. Workers are required to keep note
on all interactions with clients and often to keep statistics about who is seen and what issues are addressed.
As a worker, there will be times when you could be faced with some personal difficulties regarding confidentiality
• You need to give your client an assurance that what is said will be in confidence (that it will stay secret between you
and the client) because, unless you are able to do that, the client is unlikely to be open with you.
• However, you also need to be aware of the limits to the confidentiality that you are offering.
• There are several instances where total confidentiality is either impossible, undesirable or illegal.
• These include:
Cases where the law requires disclosure of information which will be
o If the health and/or welfare of a child or young person is at risk. You are required to contact Department of
Social/Community Services and notify them of your concerns.
o If your client tells you he/she has committed a serious crime. You are required to notify your supervisor or police
directly
o If a worker is subpoenaed to present information in a court of law
o When the client needs to be protected from harming themselves (e.g. If suicidal).
o Where others may need to be protected (if the client has threaten to harm others or will do so inadvertently)
o When working in conjunction with other professionals in caring for a client
o The requirement of professional supervision, training, workshops or seminars
It is always good practice to tell clients at the beginning of your contact with them that whatever they tell you is
confidential except in the above circumstances
• If you are going to discuss a client and their situation in supervision, in training session or at a workshop, you can
always change the name and any information that may identify the client.
• Importance of Confidentiality
• It helps to build and develop trust
• It allows for the free flow of information
• To protect the confidentiality and privacy of the client.
• 2. CONFLICT OF INTEREST
• A conflict of interest is a situation in which an individual has competing interests or loyalties.
• It involves a person who has two relationships that might compete with each other for the person’s loyalties.
• For instance, the person might have a loyalty to an employer and also a loyalty to a family business. Each of these
businesses expects the person to have its best interest first. Thus, the conflict.
• Again, a conflict of interest can exist when a person must answer to two different individuals or groups whose needs
are at odd with each other. In this case, serving one individual or group will injure the other.
• In business and law, having a “fiduciary responsibility” to someone is known as having a “duty of loyalty.”
• Those of us who wish to be ethical people must consciously avoid situations where we benefit ourselves by being
disloyal to others.
• Further Examples
• When a government official has a personal monetary interest in a matter up for vote, it is best for the official to abstain
from voting to avoid the appearance of a conflict of interest.
• Lucy was found to have a conflict of interest and forbidden to act as judge in her favorite uncle’s trial.
• Honor and Fidelity
• According to the Oxford Dictionary, Honor [in singular] A person or thing that brings esteem. E.g. You are an honor to
our profession.
• A title of respect used to address a circuit judge, a US mayor etc.
• A quality of knowing and doing what is morally right.
• Honor can be said to have both internal and external dimensions.
• The internal dimension is that sense of integrity and self esteem that says to us “this is what I won’t do, not because of
any reward or punishment but because this is who I am.”
• The external component strangely contradicts the internal manifestation of honor-it is the social recognition of people
of a certain character or with certain behaviors.
• Honor encourages virtues like courage, integrity, and solidarity, and gives a sense of living for something larger than
oneself.
• FIDELITY
• The principle of fidelity broadly requires that we act in ways that are loyal.
• This includes keeping our promises, doing what is expected of us, performing our duties and being trustworthy.
• Fidelity helps in the maintenance of trust, relationship building and confidentiality.
Fidelity in any profession means being faithful to the promises we make as professionals to provide competent, quality
and honorable services