INTEGRATED MANAGEMENT

SYSTEM IMPLEMENTATION

45001

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 Order of Presentation
• Management systems
• Composition of a management system
• Generic Standards
• Emphasis on system rather than products and processes
• Peculiarities of various management systems
• Commonality amongst the standards
• What do we mean by an integrated management system?
• Why should management systems be integrated?
• Management systems.
• A word of caution on IMS.
• Considerations for the Integrated Management Process.
• Breaking down the structure.

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 Management System Targets

QMS -The Customer

EMS -Stakeholders, Regulators
OH&S -Primarily Employees

4
 Generic standards
ISO 9001, ISO 14001 & ISO 45001are generic
standards.
Generic means that the same standards can be
applied:
• to any organization, large or small, whatever
its product or service,
• in any sector of activity, and
• whether it is a business enterprise, a public
administration, or a government department.
 Management systems
• Management system means what the organization
does to manage its processes, or activities in order
that
• its products or services meet the organization’s
objectives, such as
• satisfying the customer's quality requirements,
• complying to regulations, or
• meeting environmental objectives
 Management systems

• To be really efficient and effective, the

organization can manage its way of doing things
by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible
for doing what, when, how, why and where.
• Management system standards provide the
organization with an international, state-of-the-
art model to follow.
Management systems (cont.)

• Large organizations, or ones with complicated

processes, could not function well without
management systems.
• Companies in such fields as aerospace,
automobiles, defence, or health care devices
have been operating management systems for
years.
• The ISO 9001,ISO 14001 & ISO 45001
management system standards now make
these successful practices available for all
organizations.
 Management systems
• To establish policy & objectives and then to achieve those
objectives
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible for doing
what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
Management System Targets
• QMS - The Customer
• EMS - Stakeholders, Regulators
• OHS - Primarily Employees
 MANAGEMENT SYSTEM
• System to establish policy and objectives and to
achieve those objectives.
• Six common elements –
• Policy
• Planning
• Implementation and Operation
• Performance Assessment
• Improvement
• Management Review

• There are no national or international standards for integrated

management systems. 10
What does a system comprise of
?
• The controlling factors through which the
business process is realized.
Remember that:
– A system is a collection of sub-systems.
– A subsystem is a collection of processes.
– A process is a collection of tasks.
– An activity is the smallest parcel of work to
be carried out by a person or group of
people.
– A procedure is just a way of doing things. 11
 Processes, not products
• Both ISO 9001,ISO 14001 & ISO 45001 concern
the way an organization goes about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and
service providers.
 Processes, not products (cont.)
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization
must do to manage processes affecting quality of its
products and services.
• ISO 14001 gives the requirements for what the organization
must do to manage processes affecting the impact of its
activities on the environment.
• ISO 45001 gives the requirements for what the organization
must do to manage processes affecting safety, health,
welfare and wellbeing of people when they are at work
 Certification and registration
• Certification is known in some countries as
registration.
• It means that an independent, external body
has audited an organization's management
system and verified that it conforms to the
requirements specified in the standard (ISO
9001, ISO 14001 or ISO 45001).
• ISO does not carry out certification and
does not issue or approve certificates,
 Accreditation
• Accreditation is like certification of the certification body.
• It means the formal approval by a specialized body - an
accreditation body - that a certification body is competent to
carry out ISO 9001:2015 ,ISO 14001:2015 or ISO
45001:2018 certification in specified business sectors.
• Certificates issued by accredited certification bodies - and
known as accredited certificates - may be perceived on
the market as having increased credibility.
• ISO does not carry out or approve accreditations.
 Certification not a requirement

• Certification is not a requirement of ISO

9001 or ISO 14001.
• The organization can implement and benefit
from an ISO 9001 , ISO 14001 or ISO 45001
system without having it certified.
• The organization can implement them for the
internal benefits without spending money
on a certification programme.
Certification is a business decision!
• Certification is a decision to be taken for
business reasons:
• if it is a contractual, regulatory, or market
requirement,
• If it meets customer preferences
• it is part of a risk management programme, or
• if it will motivate staff by setting a clear goal.
 ISO does not certify

• ISO does not carry out ISO 9001 or ISO 14001

certification.
• ISO does not issue certificates.
• ISO does not accrédites, approuve or control the
certification bodies.
• ISO développés standards and guides to encourage
good practice in accréditation and certification.
 Generic standards (cont.)
Generic also signifies that
• no matter what the organization's scope of activity
• if it wants to establish a quality management
system, ISO 9001 gives the essential features
• or if it wants to establish an environmental
management system, ISO 14001 gives the
essential features.
• Of if it wants to establish an occupational health and
safety management system, ISO 45001gives the
essential features for achieving that
 Generic standards
• ISO 9001 and ISO 14001 are generic standards.
• Generic means that the same standards can be applied:
• to any organization, large or small, whatever its product or service,
• in any sector of activity,
• whether it is a business enterprise, a public administration, or a
government department.
• no matter what the organization's scope of activity,
• if it wants to establish a quality management system, ISO 9001 gives
the essential features,
• or if it wants to establish an environmental management system, ISO
14001 gives the essential features.
Flowchart of a generic management system
External factors Internal factors

Initial and periodic

status review

Policy
Audit Organising
Planning and
implementing
Measuring performance

Information link
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CONTROL LINK
 Continual
Continualimprovement
improvement of
of the
thequality
qualitymanagement
management system
system

Customers Customers
(and other Management (and other
interested responsibility interested
parties) parties)

Measurement,
Resource
analysis and
management improvement
Satisfaction

Requirements

Input
Product Output
Key: Product
Value adding activity realisation
information flow

Source: BS EN ISO 9001:2000 22

Overview of ISO 9001 ,
ISO 14001& ISO 45001
QUALITY MANAGEMENT SYSTEM
A management system to direct and control an organization
with regard to quality ISO 9000:2005

The ISO 9000 family of standards was revised in December 2015, and comprises of:
ISO 9000 Quality Management Systems fundamentals and vocabulary installation and
servicing
ISO 9001 Quality Management Systems requirements
ISO 9004 Quality Management Systems guidelines for performance improvement
ISO 19011Guidelines on Quality and Environment Management Systems Auditing

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Understanding Management Systems
• A QMS does not in itself decide the technical or
commercial specification of a product, but establishes
disciplines that assist in the consistent attainment of quality
requirements.
• An environmental management system (EMS) requires in
the main that an organization identifies and registers its
environmental effects, while promoting continual
environmental improvement, but does not need to
comment on overall environmental performance.

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 Quality management
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or
service) which are required by the customer.
• Quality management means what the organization
does to
• ensure that its products or services satisfy the
customer's quality requirements and
• comply with any regulations applicable to those
products or services.
 Quality management (cont.)

• Quality management also means

what the organization does to
• enhance customer satisfaction, and
• achieve continual improvement of
its performance.
 Occupational Health & Safety
Management
• ISO 45001 is for Occupational Health & safety
management. This means what the organization does to
ensure:
• safety, health, welfare and wellbeing of people when
they are at work,
• to conform to applicable regulatory requirements, and to
• safe and secure environment, free from hazards.
• ensure that people with disabilities or impairments are not
unreasonably prevented from taking job opportunities and
that work processes are adapted to help people with specific
conditions work safely. .
 The ISO 9000 family
• ISO 9001 is the standard that gives the
requirements for a quality management system.
• ISO 9001:2015 is the latest, improved version.
• It is the only standard in the ISO 9000 family
that can be used for certification.
• There are other standards in the family that can
help an organization on specific aspects such as
performance improvement, auditing, training…
ISO 9001: Quality Management
System (QMS), Unique requirements
• **Customer Focus**: ISO 9001 places a strong emphasis on
meeting customer requirements and enhancing customer
satisfaction. Organizations are required to determine and monitor
customer needs and expectations.
• **Process Approach**: The standard promotes the adoption of a
process approach to quality management, where activities and
resources are managed as processes to achieve desired
outcomes.
• **Product and Service Conformity**: ISO 9001 requires
organizations to ensure that their products and services meet
customer and regulatory requirements and conform to specified
standards
ISO 9001: Quality Management
System (QMS), Unique requirements
• **Control of Nonconforming Products or
Services**: There are specific requirements
for identifying, documenting, and controlling
nonconforming products or services to
prevent their unintended use or delivery.
• *Customer Satisfaction Measurement**:
Organizations are required to measure and
monitor customer satisfaction as a means of
evaluating the performance of the quality
management system.
Environmental Management
• Environmental management is seen today as an
increasingly important aspect of the business process
• There are three types of Environmental Management
System/ Schemes:
• ISO 14001 Environmental Management System standard
• EMAS - EU Eco-management and Audit Scheme
• BS 8555 STEMS – Environmental Management Systems –
Guide to phased implementation of an EMS including the
use of environmental performance evaluation.

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 Environnemental management
• ISO 14001 is for environmental management.
This means what the organization does to:
• minimize harmful effects on the environment
caused by its activities,
• to conform to applicable regulatory
requirements, and to
• achieve continual improvement of its
environmental performance.
 The ISO 14000 family
• ISO 14001 is the standard that gives the requirements
for an environmental management system.
• ISO 14001:2015 is the latest, improved version.
• It is the only standard in the ISO 14000 family that
can be used for certification.
• The ISO 14000 family includes 21 other standards
that can help an organization specific aspects such as
auditing, environmental labelling, life cycle analysis…
Schematic diagram of the stages in the
implementation of an Environmental Management
System
Commitment

Initial Review

Policy

organization and Personnel

Reviews

Audits Regulations Register

Records Objectives and Targets

Operational Control organization and Personnel

Management Manual
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 ISO 14001: Environmental Management
System (EMS) unique requirements

**Environmental Aspects and Impacts**: ISO 14001 requires

organizations to identify and evaluate the environmental aspects of their
activities, products, and services, as well as their associated
environmental impacts
*Legal and Other Requirements**: Organizations must establish and
maintain procedures to identify and ensure compliance with applicable
legal and other requirements related to environmental aspects.
**Environmental Objectives and Targets**: ISO 14001 mandates the
establishment of environmental objectives and targets, considering the
significant environmental aspects and legal requirements
ISO 14001: Environmental Management
System (EMS) unique requirements

*Emergency Preparedness and Response**: There

are specific requirements for establishing and
maintaining procedures to identify and respond to
potential emergency situations and accidents that can
have environmental impacts.
•**Lifecycle Perspective**: The standard
encourages organizations to consider the
environmental aspects of their products and services
throughout their lifecycle, from design and
development to end-of-life disposal or recycling.
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 ISO 45001 FAMILY
• ISO 45001is the standard that gives the requirements for the
safety and health of employees at work management system.
• ISO 45001:2018 is the latest, improved version.
• It is the only standard in the ISO 14000 family that can be
used for certification.
• The ISO 45000 family includes other standards that can help
organizations that are serious about improving employee
safety, reducing workplace risks and creating better, safer
working conditions do so
ISO 45001: Occupational Health and Safety
Management System (OHSMS) unique
requirements

• **Worker Participation**: ISO 45001 emphasizes the

involvement and consultation of workers in all aspects of
occupational health and safety management, including hazard
identification, risk assessment, and decision-making processes.
• **Hierarchy of Controls**: The standard requires organizations to
prioritize the implementation of controls to eliminate or minimize
occupational health and safety risks, following a hierarchy that
includes elimination, substitution, engineering controls,
administrative controls, and personal protective equipment.
ISO 45001: Occupational Health and Safety
Management System (OHSMS) unique requirements
*Worker Health Surveillance**: ISO 45001 includes requirements for establishing
and maintaining programs for health surveillance of workers exposed to occupational
health hazards to monitor their health status and detect early signs of work-related
i **Contractor Management**: There are specific requirements for managing the
occupational health and safety risks associated with contractors and outsourcing
activities, including ensuring that contractors comply with relevant safety requirements.
•**Incident Investigation and Reporting**: Organizations must establish and
maintain procedures for investigating and reporting occupational incidents, near
misses, and nonconformities to identify root causes and take corrective actions to
prevent recurrence.
 Benefits of ISO 9001 and ISO 14001
• International, expert consensus on state-of-the-art practices for quality and
environmental management,
• Common language for dealing with customers and suppliers worldwide,
• Increase efficiency and effectiveness,
• Model for continual improvement,
• Model for satisfying customers and other stakeholders,
• Build quality into products and services from design onwards,
• Address environmental concerns of customers and public, and comply with
government regulations,
• Integrate with global economy,
• Sustainable business,
• Unifying base for industry sectors,
• Qualify suppliers for global supply chains,
• Technical support for regulations,
• Transfer of good practice to developing countries,
• Tools for new economic players
 What do we mean by an
integrated management system?
• Integrated means combined; putting all the
internal management practices into one system
but not as separate components.
• For these systems to be an integral part of the
company's management system there have to
be linkages so that the boundaries between
processes are seamless.
• An integrated management system (IMS) is a
management system which integrates all
components of a business into one coherent
system so as to enable the achievement of its
purpose and mission.
• Source IQA.2007
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Why should management systems
be integrated?
• Be consistent within the organization.
• Improve internal and external communication.
• Avoid duplication and gain cost savings.
• Reduce risks.
• Expose conflicting objectives.
• Identify and rationalise conflicting responsibilities and
relationships.
• Gain a structured balance of authority/power.
• Focus organization onto business goals.
• Create a formalisation of informal systems.
• Harmonise and optimise practices.
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• Identify and facilitate staff training and development.

 Which Management Systems
standards can be integrated?
• Typically:
• ISO 9001 (Quality Management)
• ISO 14001 (Environmental Management)
• OHSAS 45001 (Occupational Health & Safety)
• ISO/IEC 27001 (Information Security)
• ISO 22000 (Food Safety)
• ISO/IEC 20000 (IT Service Management)

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 Breaking down the structure – a
Decomposition Strategy
Functional decomposition breaks down activities according to
what is done, rather than how it is done, and is probably the most
common strategy.
Role decomposition breaks down things according to who does
what, it can be an easy and useful starting point, but is likely to
constrain improvements if it is maintained.
Subsystems decomposition divides systems first by major
subsystem. This is useful when these subsystems are largely
independent of one another.
Lifecycle decomposition breaks down a system first by the
phases of activity. Again, this is most useful when these phases
are clearly defined and relatively independent. 48
Understanding your business

• Decide on the viewpoint you intend to

take in attempting to describe your
business process. Engineers may have
a particular viewpoint, sales staff may
think slightly differently, administrators
with differing criteria.
• Multi-disciplinary cross-functional
teams may provide the overall
viewpoint which you need 49
Considerations for the Integrated
Management Process
• The extent to which integration should occur.
• The political and cultural situation within the company.
• The levels of competence necessary.
• Legal and other regulatory requirements.
• Clear objectives for the integration project.

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 A word of caution on IMS
• Before looking at integrated management, you
should consider the management structures
and styles within which it must be embedded.
• You need, therefore, to assess how effectively
and efficiently the organization is currently
managed in a general sense.
• There are many factors which affect how it
operates.

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Which Management Systems standards
can be integrated?

• ISO 9001 (Quality Management)

• ISO 14001 (Environmental Management)
• OHSAS 18001 (Occupational Health &
Safety)
• ISO/IEC 27001 (Information Security)
• ISO 22000 (Food Safety)
• ISO/IEC 20000 (IT Service Management)
There are no national or international standards for
integrated management systems.
Considerations for the Integrated
Management Process
• The extent to which integration should occur.
• The political and cultural situation within the
company.
• The levels of competence necessary.
• Legal and other regulatory requirements.
• Clear objectives for the integration project.
 Why IMS
• Multiple/ overlapping organizations responsibilities to manage
different management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or
Systems Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit
schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.
 Why IMS
• Inconsistency/ multiple instructions at shop floor levels.
• Increased cost due to overlapping of efforts/ audits by
external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
 Common requirements of IMS

• *Context of the Organization**: Organizations are required to determine the

internal and external issues that are relevant to their purpose and strategic
direction, as well as the needs and expectations of interested parties.
• Leadership Commitment**: All three standards emphasize the importance
of leadership commitment and involvement in establishing, implementing,
and maintaining the management system.
• *Risk-Based Thinking**: There's a common emphasis on adopting a risk-
based approach to identify, assess, and address risks and opportunities
related to the management system and its objectives.
•
• Common requirements of IMS
• *Documented Information**: Each standard requires the creation and
maintenance of documented information necessary for the effectiveness of the
management system, such as policies, procedures, and records.
**Competence and Awareness**: Organizations must ensure that employees
are competent to perform their duties and aware of the importance of
conforming to the management system requirements.
• *Communication**: Effective communication both within the organization and
with external parties is essential for the success of the management system.
Common requirements of IMS
• *Performance Evaluation**: Evaluation of the
performance of the management system through
monitoring, measurement, analysis, and evaluation is a
common requirement across all three standards.
• **Internal Audit**: Internal audits are necessary to
determine whether the management system conforms to
the requirements of the standard and is effectively
implemented and maintained.
 Common requirements of IMS
• . **Management Review**: Top management must conduct
periodic reviews of the management system to ensure its
continuing suitability, adequacy, effectiveness, and
alignment with the organization's strategic direction.
• **Continual Improvement**: Continuous improvement is
central to all three standards, requiring organizations to
systematically seek opportunities to enhance the suitability,
adequacy, and effectiveness of the management system.
 Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational control
• Contingency plan/ Emergency preparedness & response plan
 Common requirements of IMS
• Data Analysis / Monitoring & Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews
 BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the
requirement of ISO 9001, ISO 14001 and OHSAS 18001 in
addition to organizational needs.
• Unified/ single operational control procedures to cover all
situations which can result in deviation from the policy
statement.
• A unified master list of objectives & targets and management
programmes
• An integrated auditing competence (Internal Auditors equipped
with knowledge in competence to perform combine audits i.e.
all management systems at a time)
• Combined certification and audit programme from a single
certification agency.
THANK YOU

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 INTEGRATED MANAGEMENT
SYSTEM POLICY

xxxx IS COMMITTED TO xxx PRODUCTS WITH

CONTINUAL IMPROVEMENTS IN THEIR QUALITY, WHILE
CONSERVING RESOURCES, PROTECTING
ENVIRONMENT, PROVIDING SAFE AND HEALTHY
WORKING CONDITIONS FOR ITS EMPLOYEES AND
COMPLYING WITH ALL THE LEGAL REQUIREMENTS

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