Scribd Logo
Upload

Welcome to Scribd!

  • 128 views

    Quality Management System: Prepared By: Furqan Ansari (PG-18-04) Apurva Deshmukh (PG-18-13)

    Uploaded by

    Furqan Ansari
    1) A quality management system (QMS) is a structured collection of policies, procedures, processes and their associated responsibilities that directs and controls an organization with regards to quality of products and services. 2) The purposes of a QMS include improving processes, facilitating training, engaging staff, and setting organizational direction. Benefits are meeting customer requirements to gain more business and compliance to be efficient. 3) Elements of a QMS generally include quality policies and objectives, procedures, data management, internal processes, customer satisfaction analysis, and improvement opportunities. Establishing a QMS helps organizations run effectively through design, deployment, control and measurement, and review/improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Quality Management System: Prepared By: Furqan Ansari (PG-18-04) Apurva Deshmukh (PG-18-13)

    Uploaded by

    Furqan Ansari
    128 views15 pages
    1) A quality management system (QMS) is a structured collection of policies, procedures, processes and their associated responsibilities that directs and controls an organization with regards to quality of products and services. 2) The purposes of a QMS include improving processes, facilitating training, engaging staff, and setting organizational direction. Benefits are meeting customer requirements to gain more business and compliance to be efficient. 3) Elements of a QMS generally include quality policies and objectives, procedures, data management, internal processes, customer satisfaction analysis, and improvement opportunities. Establishing a QMS helps organizations run effectively through design, deployment, control and measurement, and review/improvement.

    Original Description:

    Quality Mgt System

    Original Title

    QMS

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    1) A quality management system (QMS) is a structured collection of policies, procedures, processes and their associated responsibilities that directs and controls an organization with regards to quality of products and services. 2) The purposes of a QMS include improving processes, facilitating training, engaging staff, and setting organizational direction. Benefits are meeting customer requirements to gain more business and compliance to be efficient. 3) Elements of a QMS generally include quality policies and objectives, procedures, data management, internal processes, customer satisfaction analysis, and improvement opportunities. Establishing a QMS helps organizations run effectively through design, deployment, control and measurement, and review/improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    128 views15 pages

    Quality Management System: Prepared By: Furqan Ansari (PG-18-04) Apurva Deshmukh (PG-18-13)

    Uploaded by

    Furqan Ansari
    1) A quality management system (QMS) is a structured collection of policies, procedures, processes and their associated responsibilities that directs and controls an organization with regards to quality of products and services. 2) The purposes of a QMS include improving processes, facilitating training, engaging staff, and setting organizational direction. Benefits are meeting customer requirements to gain more business and compliance to be efficient. 3) Elements of a QMS generally include quality policies and objectives, procedures, data management, internal processes, customer satisfaction analysis, and improvement opportunities. Establishing a QMS helps organizations run effectively through design, deployment, control and measurement, and review/improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 15

    QUALITY MANAGEMENT

    SYSTEM
    Prepared By: Furqan Ansari (PG-18-04)
    Apurva Deshmukh ( PG-18-13)
    QMS: It is a set of interacting elements that directs and control
    the organisation with regards to quality of the product or
    services.
    What is QMS?

    Quality Management System is a structured collection of policies, procedures,


    processes and their associated responsibilities.

    Integrated
    System
    PURPOSE OF QMS:

    Quality management systems serve many purposes, including:

    ● Improving processes
    ● Facilitating and identifying training opportunities
    ● Engaging staff
    ● Setting organization-wide direction
    BENEFITS OF QUALITY MANAGEMENT SYSTEMS:
    Two overarching benefits of quality management systems include:
    ❏ Meeting the customer’s requirements, which helps to install
    confidence in the organization, in turn leading to more customers,
    more sales, and more repeat business.
    ❏ Meeting the organization's requirements, which ensures
    compliance with regulations and provision of products and services in
    the most cost and resource-efficient manner, creating room for
    expansion, growth, and profit
    ELEMENTS AND REQUIREMENTS OF A QUALITY MANAGEMENT SYSTEM

    General elements of QMS includes:

    ● The organization’s quality policy and quality objectives


    ● Quality manual, Procedures, instructions, and records
    ● Data management
    ● Internal processes
    ● Customer satisfaction from product quality
    ● Improvement opportunities
    ● Quality analysis
    ESTABLISHING AND IMPLEMENTING QMS
    Establishing a quality management system helps organizations run effectively.
    Before establishing a quality management system, the organization must identify
    and manage various connected, multifunctional processes to ensure customer
    satisfaction is always the target achieved.
    The basic steps to implementing a quality management system are as follows:
    ● Design
    ● Deploy
    ● Control & Measure
    ● Review & Improve
    ISO 9001:2015
    Quality Management System
    ISO Family of QMS

    ➔ ISO 9001: QMS for Manufacturing


    ➔ ISO 13485: QMS for medical devices
    ➔ ISO 14001: Environmental management system
    ➔ ISO 16949: QMS for Automotive Industry
    ➔ ISO 22000: Food Safety management system
    ➔ ISO 27001: Information Security management system
    ➔ ISO 50001: Energy management system
    ➔ AS 9110: QMS for Aerospace industry
    ➔ OHSAS 18001: Health & Safety Management system
    What is ISO 9001?
    ● ISO 9001 is the International Standard for Quality Management Systems, first
    published in 1987 by the International Organisation for Standardisation (ISO), it is
    one of the most commonly used management tools across the world.
    ● ISO 9001 is designed to help organisations ensure that they meet the needs of
    customers and other stakeholders, by having a framework in place that helps ensure
    consistent quality in the provision of goods and/or services.
    ● This standard uses a process approach and is based on quality management
    principles, which include having a strong customer focus, the involvement of top
    management, and a drive for continual improvement.
    Development of ISO 9001

    1987: Quality 2000: Quality


    2015:
    assurance Management
    1994: 2008: New structure,
    (included (process
    Small revision Minor revision including risk
    creation of approach &
    based thinking
    new products) PDCA)
    ISO 9001:2015
    ISO 9001:2015 specifies requirements for a quality management system when an
    organization:
    a) needs to demonstrate its ability to consistently provide products and services that meet
    customer and applicable statutory and regulatory requirements, and
    b) aims to enhance customer satisfaction through the effective application of the system,
    including processes for improvement of the system and the assurance of conformity to
    customer and applicable statutory and regulatory requirements.
    All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any
    organization, regardless of its type or size, or the products and services it provides.
    7 Quality Management Principles
    1. Customer Focus
    2. Leadership
    3. Engagement of People
    4. Process Approach
    5. Process Improvement
    6. Evidence based Decision Making
    7. Relationship management
    Approach of ISO 9001:2015
    THANKYOU

    You might also like