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    Tourism Psychology 1

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    amelianuraini422
    The document discusses topics related to tourism psychology including the definition of psychology, consumer-oriented marketing concept, Maslow's hierarchy of needs, self-knowledge based on Hippocrates' theory, humans in organizations according to Belbin's theory, concepts of attitude, attention, and action, service quality characteristics, the hospitality and tourism industry, its historical guidelines of welcome, care, protection and farewell, that it involves service, diversity and entrepreneurs, and examines whether the reader is suited to a career in it based on their preferences and traits.

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    Tourism Psychology 1

    Uploaded by

    amelianuraini422
    16 views18 pages
    The document discusses topics related to tourism psychology including the definition of psychology, consumer-oriented marketing concept, Maslow's hierarchy of needs, self-knowledge based on Hippocrates' theory, humans in organizations according to Belbin's theory, concepts of attitude, attention, and action, service quality characteristics, the hospitality and tourism industry, its historical guidelines of welcome, care, protection and farewell, that it involves service, diversity and entrepreneurs, and examines whether the reader is suited to a career in it based on their preferences and traits.

    Original Description:

    Tugas kuliah

    Original Title

    TOURISM PSYCHOLOGY 1

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    The document discusses topics related to tourism psychology including the definition of psychology, consumer-oriented marketing concept, Maslow's hierarchy of needs, self-knowledge based on Hippocrates' theory, humans in organizations according to Belbin's theory, concepts of attitude, attention, and action, service quality characteristics, the hospitality and tourism industry, its historical guidelines of welcome, care, protection and farewell, that it involves service, diversity and entrepreneurs, and examines whether the reader is suited to a career in it based on their preferences and traits.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    16 views18 pages

    Tourism Psychology 1

    Uploaded by

    amelianuraini422
    The document discusses topics related to tourism psychology including the definition of psychology, consumer-oriented marketing concept, Maslow's hierarchy of needs, self-knowledge based on Hippocrates' theory, humans in organizations according to Belbin's theory, concepts of attitude, attention, and action, service quality characteristics, the hospitality and tourism industry, its historical guidelines of welcome, care, protection and farewell, that it involves service, diversity and entrepreneurs, and examines whether the reader is suited to a career in it based on their preferences and traits.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 18

    TOURISM

    PSYCHOLOGY
    Meeting 2 – Prepared by Rulli Krisnanda
    This Semester Journey
     (a) Definition of Psychology, (b) Consumer-oriented
    Marketing Concept, (c) The concept of needs according
    to A. Maslow
     The concept of self-knowledge is based on Hippocrates'
    theory
     Humans in organizations according to Belbin's theory
     Excellent service and objectives: (a) Attitude Concept,
    (b) The concept of attention, (c) Action concept
     Service quality character: (a) Grooming, (b)
    Personality, (c) Knowledge, (d) Work Ettiquette
    HOSPITALITY & TOURISM INDUSTRY
    4 HISTORICAL GUIDELINES OF
    HOSPITALIT Y & TOURISM INDUSTRY

    Welcome,
    Care,
    Protection,
    Farewell
    THE HOSPITALIT Y & TOURISM INDUSTRY

     The H&T industry is about service


     The H&T industry is about diversity
     The H&T industry is about entrepreneurs
     The hospitality industry is complex
    The Hospitality And Tourism Industry (H&T
    Industry) Meets The Needs Of People With
    Kindness And Goodwill While They Are Away
    From Their Homes.

    BUT WHERE’S THE PROBLEM? ME OR


    THEM?
    THE HOSPITALITY
    BUSSINESS AND YOU
    THE HOSPITALIT Y BUSSINESS AND YOU

     Can I talk to strangers?  Do you enjoy working


     Am I pleasant and courteous
    even when under stress?
    with people?
     Am I at ease when using the  Do you enjoy an upbeat
    telephone?
    work atmosphere?
     Do I generally look clean
    and neat?  Do you like to travel?
     Can I follow orders ?  Do you value the idea
     Do I accept criticism
    gracefully? of working in an
     Do I like staying busy? industry where
     Do I do detailed work well? opportunities for
     Do I enjoy working with advancement are
    other people?
     Do I enjoy helping people?
    plentiful?
    If You Answered YES to
    Previous Questions, a
    Career in Hospitality &
    Tourism May Well Be For
    You!
    People With A Service Spirit Are
    Happy To Do Something Extra To
    Make The Guest’s Experience
    Memorable HOSPITALI
    T Y QOUTE:
    Let’s think this question first:

    WHY DO PEOPLE TRAVEL?


    REASON OF TRAVELLING

     Recreation
     Culture
     Business
     Visiting friends and relatives
     Health
    CHARACTERISTIC OF
    TOURISM
    CHARACTERISTIC OF TOURISM
    (SERVICE PRODUCT)

    Intangibility
    Inseparability
    Variability
    Perishability

    In the hospitality industry,


    we constantly strive for outstanding guest satisfaction
    7 DEADLY SINS OF SERVICE

    1. Apathy
    2. Brush-Off
    3. Coldness
    4. Condenscension
    5. Robotic
    6. Rule Book
    7. Run Around
    THANKYOU!
    Prepared your Next Journey:
    1. Consumer-oriented Marketing Concept

    2. The concept of self-knowledge is


    based on Hippocrates' theory

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