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    Starbucks' HR Practices Ensure Its Brew Is

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    Mugheera Ahmed
    Starbucks has over 33,000 locations worldwide, with over 15,000 stores in the United States alone, demonstrating the company's global success. Starbucks attributes this success to its progressive human resources practices that focus on employee training, compensation, and an emphasis on creating a positive work culture and customer experience. The document outlines Starbucks' recruitment, training, compensation and benefits programs for employees, known as Partners, and how these practices help ensure high employee engagement and satisfaction that drives the continued growth and performance of the company.

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    Starbucks' HR Practices Ensure Its Brew Is

    Uploaded by

    Mugheera Ahmed
    11 views17 pages
    Starbucks has over 33,000 locations worldwide, with over 15,000 stores in the United States alone, demonstrating the company's global success. Starbucks attributes this success to its progressive human resources practices that focus on employee training, compensation, and an emphasis on creating a positive work culture and customer experience. The document outlines Starbucks' recruitment, training, compensation and benefits programs for employees, known as Partners, and how these practices help ensure high employee engagement and satisfaction that drives the continued growth and performance of the company.

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    Starbucks

    Original Title

    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS (1)

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    Starbucks has over 33,000 locations worldwide, with over 15,000 stores in the United States alone, demonstrating the company's global success. Starbucks attributes this success to its progressive human resources practices that focus on employee training, compensation, and an emphasis on creating a positive work culture and customer experience. The document outlines Starbucks' recruitment, training, compensation and benefits programs for employees, known as Partners, and how these practices help ensure high employee engagement and satisfaction that drives the continued growth and performance of the company.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    11 views17 pages

    Starbucks' HR Practices Ensure Its Brew Is

    Uploaded by

    Mugheera Ahmed
    Starbucks has over 33,000 locations worldwide, with over 15,000 stores in the United States alone, demonstrating the company's global success. Starbucks attributes this success to its progressive human resources practices that focus on employee training, compensation, and an emphasis on creating a positive work culture and customer experience. The document outlines Starbucks' recruitment, training, compensation and benefits programs for employees, known as Partners, and how these practices help ensure high employee engagement and satisfaction that drives the continued growth and performance of the company.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A

    WINNER

    Dubai, United Arab Emirates


    Dubai, United Arab Emirates – May 27, 2021: Ibn Battuta Mall Starbucks
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A WINNER
    STARBUCKS’ HR PRACTICES ENSURE ITS
    BREW IS A WINNER

    Starbucks World Map – Starbucks Stores in the World


    STARBUCKS’ HR PRACTICES ENSURE ITS
    BREW IS A WINNER
    • STARBUCKS HAS OVER 33,833 LOCATIONS WORLDWIDE, AND MORE
    THAN HALF OF ITS STORES ARE IN THE UNITED STATES. TO DATE,
    THERE ARE ABOUT 15,521 STORES NATIONWIDE. IN THE STATE OF
    CALIFORNIA ALONE, THERE ARE ABOUT 3,002 STARBUCKS
    LOCATIONS.
    • YOU CAN FIND A STARBUCKS COFFEE SHOP IN 3,089 US CITIES. THE
    CITY WITH THE MOST STARBUCKS STORES IS NEW YORK CITY, AND IT
    HAS 188 LOCATIONS. CHICAGO FOLLOWS CLOSELY WITH 178 STORES,
    AND LOS ANGELES AND LAS VEGAS BOTH HAVE 164 LOCATIONS
    EACH.
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER

    • THE COMPANY OPENED 538 NET NEW STORES IN THE


    FOURTH QUARTER OF FISCAL 2021, YIELDING 4% YEAR-OVER-
    YEAR UNIT .
    •
    GROWTH, ENDING THE PERIOD WITH A RECORD 33,833
    STORES GLOBALLY,
    • OF WHICH 51% AND 49% WERE COMPANY OPERATED AND
    LICENSED, RESPECTIVELY.
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER

    Countries with most Starbucks Stores (October 2021, Licensed and Operated Stores)
    Countries Stores
    United States 15.334
    China 5.358
    Japan 1.546
    Canada 1.376
    United Kingdom 1.089
    South Korea 1.611
    Turkey 559
    Indonesia 487
    Thailand 425
    Mexico 746
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER
    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A
    WINNER

    Pakistan Office: House# 6, Street# 18, Sector F-6/2


    STARBUCKS’ HR PRACTICES ENSURE ITS BREW IS A WINNER
    • STARBUCKS BELIEVES THAT THE KEY TO COMPANY SUCCESS IS ITS
    EMPLOYEES – CALLED PARTNERS
    • THE ATTITUDES AND ABILLITIES OF THE PARTNERS WHO GREET AND
    SERVE CUSTOMERS IS THE KEY TO CREATING A POSITVE CUSOMER
    SERVICE AND REPEAT BUSINESS.
    • STARBUCKS PROGRESSIVE EMPLOYEMENT PRACTICES HELP ITS
    REPUTATION
    • AT STAR BUCKS THE VALUE AND TREAT EMPLOYEES RIGHT
    APPROCACH IS A PART OF COMPANY CULTURE
    STARBUCKS COMPANYS’ GUIDING PRINCIPLES

    • PROVIDE A GREAT WORK ENVIRONMENT


    • TREAT EACH OTHER WITH RESPECT AND DIGNITY
    • COMPANY BELIEVES ITS FINANCIALS SUCCESS RESULTS FROM ITS HR
    PRACTICES, NOT THE OTHER WAY AROUND
    • SELECTING THE RIGHT NEW EMPLOYEES, TRAINING THEM,AND REWARDING
    AND RETAINING EMPLOYEES WITH ABOVE MINIMUM SALARIES.
    • JOB FAIRS, IN STORE ADVERTISEMENTS, A COMPANY WEB SITE, AND
    EMPLOYEE REFERRALS ARE USED TO RECRUIT NEW EMPLOYEES.
    • STARBUCKS WANTS EMPLOYEES WHO ARE DEPENDABLE, ADAPTABLE,AND
    TEAM PLAYERS
    STARBUCKS COMPANYS’ GUIDING PRINCIPLES

    • 85 % OF EMPLOYEES ARE PART TIME , THEY ARE STILL ELIGBLE FOR FULL
    TIME BENEFITS IF THEY WORK 240 HOURS A QUARTER.
    • STAR BUCKS HAVE INTENSIVE TRAINING PROGRAMME . THE TRAINING
    FOCUSES ON COFFEE KNOWLEDGE AND HOW TO CREATE A POSITIVE
    EXPERIENCE FOR CUSTOMERS.
    • COMPUTER, LEADERSHIP, AND DIVERSITY TRAINING ARE AVAILABLE.
    • CORPORATE EMPLOYEES BEGIN THEIR CAREERS WITH STARBUKS IN
    IMMERSION TRAINING
    • IMMERSION TRAINING INVOLVES WORKING IN A STAR BUCKS STORE AND
    LEARNING THE BUSINESS BY MAKING BEVERAGES AND INTERACTING WITH
    CUSTOMERS.
    STARBUCKS COMPANYS’ GUIDING PRINCIPLES

    STARBUCKS ENGAGES IN EVIDENCE BASED HR PRACTICES.

    • EMPLOYEE TURNOVER
    • EMPLOYEE ENGAGEMENT LEVEL.

    • EMPLOYEE TURNOVER IS 70 % APPROXIMATELY SEEM HIGH BUT LOW FOR THE INDUSTRY
    • EMPLOYEE ENGAGEMENT AND SATISFACTION SCORES PUT THE COMPANY IN TO WORLD CLASS CATEGORY
    STARBUCKS COMPANYS’ GUIDING PRINCIPLES

    • WHEN STARBUCKS ENTERS A NEW INTERNATIONAL MARKET,


    PARTNERS ARE BROUGHT TO SEATTLE FOR 6 – 12 WEEKS OF
    TRAINING AND TO OTHER LOCATIONS TO GET STORE EXPERIENCE.
    • STAR BUCKS NOT ONLY VALUES EMPLOEES AND USES HUMAN
    RESOURECE PRACTICES TO SUPPORT THE BUSINESS STRATEGY BUT IT
    ALSO SEEKS OUT EVIDENCE THAT HUMAN RESOURECE PRACTICES
    HAVE POSTIVE IMPACT ON THE BUSINESSS AND SUPPORT THE
    COMPANY’S MISSION AND VISION.
    INTRODUCTION TO HRM
    • HUMAN RESOURCE MANAGEMENT REFERS TO THE
    POLICIES, PRACTICES,AND SYSTEMS THAT INFLUENCE
    EMPLOYEES BEHAVIOUR, ATTITUDE, AND PERFORMANCE.
    • HRM – INVOLVING “ PEOPLE PRACTICES”.

    Performance Management

    COMPANY PERFORMANCE
    Training and development

    Employees relations
    design of work

    Compensation
    Analysis and

    Recruiting
    Planning

    Selection
    HR
    INTRODUCTION TO HRM
    • EFFECTIVE HRM PRACTICES ARE STRATEGIC – IT ENHANCES COMPANY’S PERFORMANCE BY
    CONTRIBUTING TO EMPLOYEE AND CUSTOMER SATISFACTION, INNOVATION, PRODUCTIVITY,
    AND DEVELOPMENT OF A FAVOURABLE REPUTATION IN THE FIRM’S COMMUNITY.
    Responsibilities of HR Departments
    Employment and recruiting Interviewing, recruiting, testing, temporary labour
    coordination
    Training and development Orientation, performance management skills, training,
    productivity enhancement
    Compensation Wage and salary administration, job descriptions , executive
    compensation, incentive pay, job evaluation.
    Benefits Insurance, vacation leave administration, retirement plans,
    profit sharing, stock plans
    Employee services Employee assistance programs, relocation services,
    outplacement services
    Employee and community relations Attitude surveys, labour relations, publications, labour laws
    compliance, discipline.
    Personal record Information systems , records
    Health and safety Safety inspection, drug testing, health , wellness
    Strategic planning International human resources, forecasting, planning,
    mergers and acquisitions.

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