The Iso 9001 Certification

THE I. S.
O 9 000
STANDARDS
(INTERNATIONAL
STANDARDS
ORGANISATION)
Is based in Geneva, Switzerland and establishes
quality control guidelines.
To get certification producer must demonstrate that
quality control system is in use, and the system clearly
defines an expected level of quality.
The system is fully operational and is backed up with

detailed documentation of quality control procedures.
The intended level of quality is being achieved on a

sustained; consistent basis
Documentation is important here, that is it should be
detailed precise that if all the employees in a company
were suddenly replaced, the new employees could us
the documentation to make the product exactly as it
was made by the old employees.
I.S.O certification is not limited to manufacturing

companies only.
*Give examples in Zimbabwe of C O.S that attained I.S.O

Fawcett security, Dairy body Zimbabwe, Parliament of
Zimbabwe.
CUT is currently seized with the idea of getting ISO
certification.
BENEFITS OF CERTIFICATION
Meet Customer Requirements
Many companies want ISO 9001 certification just to
satisfy one customer requirement.
The customer states that it will only do business with vendors
that are certified as ISO 9001 compliant, so to get (or keep) the
business ,they need that certification.
The problem with these companies is that they’re looking for a
short-term payoff.
They see nothing but that one benefit — we need money — and
ignore the long-term benefits, like “if we keep the customer
well satisfied, they will want to come back again and again”.
They don’t embrace the concept of quality through
continual improvement.
They don’t understand that continued customer
satisfaction is the ultimate goal of a QMS.
In other words, these companies haven’t “bought into the

program”.
See, you may obtain a piece of paper (that ISO certificate)
that claims ISO 9001 certification without seeing much
actual quality or improvement.
Focusing only on that one benefit — your immediate gain
— without putting the customer in front will end up
costing you much more in the long run.

GET MORE REVENUE AND BUSINESS FROM NEW CUSTOMERS
Once you earn your ISO 9001 certification, you can advertise
your quality certification and respond to requests for quotes
(RFQ) from companies that make ISO 9001 certification a
“must-have”.
ISO 9001 certification can open up new markets you were
virtually unable to do business with before your certification.
E,g fawcett security could not get tenders do provides security
services to ZIMPLATS except Securicor until they obtained an
ISO 9001.
IMPROVE COMPANY AND PRODUCT QUALITY
 A quality management system standard is all about quality (really!)

so, of course, one result of adopting a QMS should be an improved
level of quality for the entire organization — every process, and
every product.
 Philip Crosby and Joseph Juran provides two of the best. Crosby
defined it as “conformance to requirements”;
 Juran called it “fitness for use”.
 A well-designed, effectively implemented ISO 9001 Quality
Management System will put your company on the Road to Quality.
INCREASE CUSTOMER SATISFACTION WITH YOUR PRODUCTS
 Quality means whatever you produce will work as your customers

expect.
 Quality also means far fewer complaints and doing a better job of
resolving those you do.
 If your quality management system is working correctly, you should
know what your customers expect and you should be providing it,
resulting in increased customer satisfaction.
5. DESCRIBE, UNDERSTAND, AND COMMUNICATE YOUR COMPANY PROCESSES
 The ISO 9001 QMS standard requires that you identify and describe your
processes using business metrics, the purpose of which is to better manage and
control your business processes.
 Quality objectives form the center of your system.
 Metrics are used to understand and communicate your system’s performance

relative to your quality objectives.
 If you make an honest attempt to conform to the requirements of getting ISO

9001 certification, you’ll learn more about your business.
IMPROVE THE CONSISTENCY OF YOUR OPERATIONS
What is consistency? Well, one way to think of it is “decreased

variation”.
Reducing the variation in your processes is the definition of
consistency.
Is your customer better served by you supplying them with
a consistent product — same dimensions, same weight, same
tolerances, same output every time — or by your products
being unpredictable and “all over the place”?
 Increase control of your processes! Control comes from having a
clear target to shoot for (objective), collecting data on the
process (metrics), and understanding how to adjust the process
(procedures and work instructions) to maintain the target
output.
FOCUS MANAGEMENT AND EMPLOYEES
The ISO 9001 QMS has a way to ensure the company stays
focused, and that’s quality auditing.
Internal audits, registration (and surveillance) audits,
and self-process audits.
 ISO 9001 certification requires that the company
periodically audit its quality processes.
Regular process audits and as-needed audits, when done
correctly, provide the objective feedback needed to
correct any deviations from the quality path and keep the
company
DEVELOP A PROFESSIONAL CULTURE AND BETTER EMPLOYEE MORALE
Implementing an ISO 9001 Quality Management System

can empower employees.
Your QMS will provide them with clear expectations
(quality objectives and job descriptions), the tools to do
their job (procedures and work instructions), and
prompt, actionable feedback on their performance
(process metrics).
The result? An improved company culture and a more
professional staff.
ACHIEVE INTERNATIONAL QUALITY RECOGNITION
ISO 9001 is a worldwide standard administered by the

International Organization for Standardization (ISO),
based in Switzerland.
 ISO 9001 is currently in use by over one

million organizations around the world!
 It is truly a world wide standard for quality!

Obtaining ISO 9001 certification puts your company in a
very select group.
IMPROVE EFFICIENCY, REDUCE WASTE, AND SAVE MONEY
 An ISO 9001 Quality Management System isn’t perfect; no process

and no one is perfect.
 A well-run QMS does enable your company to approach perfection.
 As your processes improve, become more consistent, and you
achieve your target objectives with greater regularity, you will see
tangible results.
 Your process waste will decrease, for one.
 Waste is money lost forever. Waste results from poor quality and
inefficiency.
 Inefficiency results from variation and inconsistent processes.
 Reduce variation, improve consistency, and you’ll have less waste…
and more money.
 IN VIEW OF THE MASSIVE BENEFITS
ACCRUING AND INCREASED COSTS OF
ATTAINING ISO 9001 CERTIFICATION
WOULD YOU URGE YOUR
ORGANISATION TO BE ISO CERTIFIED
 END

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THE I. S.

The system is fully operational and is backed up with

The intended level of quality is being achieved on a

I.S.O certification is not limited to manufacturing

*Give examples in Zimbabwe of C O.S that attained I.S.O

In other words, these companies haven’t “bought into the

 A quality management system standard is all about quality (really!)

 Quality means whatever you produce will work as your customers

 Quality objectives form the center of your system.

 Metrics are used to understand and communicate your system’s performance

 If you make an honest attempt to conform to the requirements of getting ISO

What is consistency? Well, one way to think of it is “decreased

Implementing an ISO 9001 Quality Management System

ISO 9001 is a worldwide standard administered by the

 ISO 9001 is currently in use by over one

 It is truly a world wide standard for quality!

 An ISO 9001 Quality Management System isn’t perfect; no process

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