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    C. - Seatwork03

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    Matthew Adriano
    The document discusses the key principles of the ISO 9001:2015 Quality Management System standard. It describes ISO 9001 as focusing on defining requirements for an enterprise-wide quality assurance system to meet customer needs and ensure overall customer satisfaction. The main principles covered are customer focus, leadership, involvement of people, a process approach, a systems approach to management, continual improvement, a factual approach to decision-making, and relationship management. The goal of these principles is to help organizations effectively manage processes, meet quality objectives, and achieve consistent and predictable results.

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    C. - Seatwork03

    Uploaded by

    Matthew Adriano
    13 views7 pages
    The document discusses the key principles of the ISO 9001:2015 Quality Management System standard. It describes ISO 9001 as focusing on defining requirements for an enterprise-wide quality assurance system to meet customer needs and ensure overall customer satisfaction. The main principles covered are customer focus, leadership, involvement of people, a process approach, a systems approach to management, continual improvement, a factual approach to decision-making, and relationship management. The goal of these principles is to help organizations effectively manage processes, meet quality objectives, and achieve consistent and predictable results.

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    C. - SEATWORK03

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    The document discusses the key principles of the ISO 9001:2015 Quality Management System standard. It describes ISO 9001 as focusing on defining requirements for an enterprise-wide quality assurance system to meet customer needs and ensure overall customer satisfaction. The main principles covered are customer focus, leadership, involvement of people, a process approach, a systems approach to management, continual improvement, a factual approach to decision-making, and relationship management. The goal of these principles is to help organizations effectively manage processes, meet quality objectives, and achieve consistent and predictable results.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    13 views7 pages

    C. - Seatwork03

    Uploaded by

    Matthew Adriano
    The document discusses the key principles of the ISO 9001:2015 Quality Management System standard. It describes ISO 9001 as focusing on defining requirements for an enterprise-wide quality assurance system to meet customer needs and ensure overall customer satisfaction. The main principles covered are customer focus, leadership, involvement of people, a process approach, a systems approach to management, continual improvement, a factual approach to decision-making, and relationship management. The goal of these principles is to help organizations effectively manage processes, meet quality objectives, and achieve consistent and predictable results.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 7

    Adriano, Matthew C.

    BS Architecture – 4A
    Professional Practice - 2

    SEATWORK
    ISO 9001 Quality Management Principles
    ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
    WHAT IS ISO 9001?
    ISO standards handle a range of business concerns. 9001 specifically focuses on
    quality management system standards for enterprise-wide quality assurance.

    The ISO 9001 quality management system also defines requirements for meeting
    customer needs and overall customer satisfaction, rather than just adhering to
    product specifications. That’s because the quality of your products depends,
    ultimately, on whether and how well they meet customer needs.

    ISO 9001 encourages a process-oriented management strategy by reviewing more


    than 20 processes. By following the suggestions of the standard, a company can
    assure that it offers high-quality products and services.

    2022 ISO 9001: 2015 Quality Management SYSTEM 2


    ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
    THE PRINCIPLES OF ISO 9001
    Customer Focus
    ISO 9001 evaluates an organization’s objectives and initiatives to meet customer
    requirements and exceed customer expectations. This principle applies to product
    performance, as well as customer service. Customer complaints must be
    systematically logged, and corrective action taken.

    Leadership
    Organizations succeed when their leaders establish and maintain work
    environments that engage people across the company to achieve quality
    objectives. Leadership at all levels must be aligned to drive a quality-minded
    culture.

    2022 ISO 9001: 2015 Quality Management SYSTEM 3


    ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
    THE PRINCIPLES OF ISO 9001
    Involvement of People
    Engagement of people is one of ISO 9001’s most essential principles.
    Engagement allows employees to be more empowered, competent, dependable,
    and better able to help you achieve your quality objectives and meet customer
    needs.

    Engaging your employees also means you should respect them as individuals.
    Recognize their achievements, help them with their personal and professional
    development, and constantly communicate with them. The way for your company
    to succeed is to retain competent employees by engaging with them.

    2022 ISO 9001: 2015 Quality Management SYSTEM 4


    ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
    THE PRINCIPLES OF ISO 9001
    Process Approach
    An organization will operate more efficiently when leaders manage and control
    the business processes, linking them together to form a single system. Adopting
    this process approach of inputs and outputs will help your company achieve more
    predictable and consistent results. It will also help people focus their efforts on
    crucial improvement processes.

    System Approach to Management


    The process approach is part of the system approach. Individual process
    performance will improve when you understand, analyze, and manage interrelated
    processes to develop a cohesive system. You’ll continue to be successful when
    your business processes are managed as one cohesive quality management
    system.

    2022 ISO 9001: 2015 Quality Management SYSTEM 5


    ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
    THE PRINCIPLES OF ISO 9001
    Continual Improvement
    Continual improvement is an ongoing effort to identify new opportunities and enhance
    your company’s products, services, and processes. It involves constant evaluation of
    customer needs and process improvement activities. In response to quality gaps,
    identifying the root cause and implementing sustainable corrective actions are crucial
    to quality assurance.

    Factual Approach to Decision-Making


    During the decision-making process, competent staff members should analyze and
    evaluate all available data and information using the appropriate tools and methods. All
    this data, however, should be accurate, reliable, and secure, because objective facts and
    proper data analysis drive the best business decisions.

    Relationship Management
    Successful companies establish relationships with relevant partners, including business
    associates, vendors, investors, and resellers, to ensure the continuity of the supply
    chain.
    2022 ISO 9001: 2015 Quality Management SYSTEM 6
    REFERENCES
    Reciprocity. (2022). “ISO 9001 Quality Management Principles”. Retrieved from.
    https://reciprocity.com/resources/iso-9001-quality-management-principles/

    H. Alcon. (n.d.). “Orientation on ISO 9001:2015 Quality Management System”.


    Retrieved from.
    https://www.doe.gov.ph/sites/default/files/pdf/pep/qms_orientation_presentation_
    may_3.pdf?withshield=1

    2022 ISO 9001: 2015 Quality Management SYSTEM 7

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