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    Microsoft Dynamics 365: Intelligent Business Applications

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    suyadi
    Microsoft Dynamics 365 is a suite of intelligent business applications that can be used across sales, marketing, customer service, field service, project service automation, and operations. The suite is built on Microsoft's common data model and application platform, allowing users to grow capabilities over time. It offers familiar tools to empower employees and intelligent processes to optimize operations.

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    Microsoft Dynamics 365: Intelligent Business Applications

    Uploaded by

    suyadi
    24 views17 pages
    Microsoft Dynamics 365 is a suite of intelligent business applications that can be used across sales, marketing, customer service, field service, project service automation, and operations. The suite is built on Microsoft's common data model and application platform, allowing users to grow capabilities over time. It offers familiar tools to empower employees and intelligent processes to optimize operations.

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    Microsoft Dynamics 365 is a suite of intelligent business applications that can be used across sales, marketing, customer service, field service, project service automation, and operations. The suite is built on Microsoft's common data model and application platform, allowing users to grow capabilities over time. It offers familiar tools to empower employees and intelligent processes to optimize operations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    24 views17 pages

    Microsoft Dynamics 365: Intelligent Business Applications

    Uploaded by

    suyadi
    Microsoft Dynamics 365 is a suite of intelligent business applications that can be used across sales, marketing, customer service, field service, project service automation, and operations. The suite is built on Microsoft's common data model and application platform, allowing users to grow capabilities over time. It offers familiar tools to empower employees and intelligent processes to optimize operations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    Microsoft Dynamics 365

    Intelligent Business applications

    Angela Bandlow
    Sr. Director Marketing,
    Microsoft Dynamics 365
    Microsoft Dynamics 365 in the news!
    “Microsoft makes a cloud push “Microsoft snatches HP CRM
    with new Dynamics 365 software and service business from rivals
    suite and App Store” Salesforce and Oracle”

    “Microsoft ups Salesforce, Oracle “Few other players offer a common


    rivalry with new cloud product“ platform and data model for CRM
    and ERP – and none bring in the
    Office productivity capabilities as
    Microsoft can”
    State of the Market
    Customer Experience
    By 2020, customer experience
    will overtake price and product
    as the key brand differentiator.

    Productivity
    40% of a worker’s productive time
    is lost when switching tasks. This costs
    the global economy $450B per year.

    Speed of Business
    Organizations embracing digital
    transformation generate an average
    of $100M more income each year.
    Digital Transformation

    Engage your Empower your


    customers employees

    Transform your Optimize your


    products operations
    Dynamics 365
    Intelligent business applications in the cloud

    Sales

    Marketing

    Customer
    Service

    Operations
    Field
    Project Service
    Service
    Automation

    Office 365 | Azure IOT | Power BI | Cortana Intelligence

    Application Platform (PowerApps, Power BI Embedded, Flow) and Common Data Model

    AppSource
    Dynamics 365 Advantage

    Purpose-built Productive Intelligent Adaptable

    Start with what Familiar tools in Built-in intelligence Grow, evolve and
    you need and grow the context of your to proactively guide transform with modern,
    at your own pace business processes to optimal outcomes extensible platform
    Digital Transformation

    Engage your Empower your


    customers employees

    Transform your Optimize your


    products operations
    Engage your
    customers Natural, tailored
    Engage your customer experiences
    customers Smartly engage customers from
    consideration to purchase to support
    Familiar tools, in context of
    Empower your business processes
    employees Enable people to do their best work
    with processes and productivity
    Intelligent processes, predictive
    Optimize your guidance
    operations Anticipate and manage business from
    manufacturing to finance to retail
    Extensible platform, integrated
    Transform your applications
    products Innovate with new business models and
    shift from reactive to proactive faster
    Dynamics 365
    A new approach to Business Application Licensing

    “LIGHT USERS” “FULL USERS”

    Team Members Apps Plans


    Operations Sales Operations Sales

    Field Customer
    Service Service Field Customer
    Service Service

    Light use, knowledge sharing & App specific extensibility, workflow, & Full extensibility, workflow, &
    embedded business intelligence embedded business intelligence embedded business intelligence
    AccuWeather weathers the data storm
    When the worldwide growth of connected devices pushed demand for AccuWeather up-to-the-minute weather forecasts from
    2 million to 4 billion requests a day, the online weather service had a category-5 data storm to manage. The company had to collect more
    information from more locations and increase service speed at the same time, so AccuWeather adopted Microsoft Azure to store, process, and
    deliver content in the cloud.
    It deployed Microsoft Dynamics 365 to better gather, access, analyze, and distribute real-time data from more than 3 billion locations around the
    world. AccuWeather has developed the speed and flexibility to respond effectively to 13 billion service requests a day—and now the forecast is for
    accelerated business growth.

    Technologies Size Vertical Country Partner Business Needs


    Azure Employees: 350 Accounting & United States Dell Marketing Sales Management Contact/ Cloud and Server Platform
    Dynamics 365 for Field Service Annual Revenue: $82M Consulting CDW Call Center Management Data Management
    Dynamics 365 for Operations Customer Service
    Roadmap
    Fall and spring releases

    Common user experience


    and integrated navigation

    Redefined business processes

    Common application platform


    with PowerApps

    Common Data Model with


    integration to existing schemas
    Solving global water challenges
    with Microsoft cloud technologies
    By 2030, the demand for fresh water is projected to outpace supply by almost 40 percent. Ecolab, a leading global provider of
    water, hygiene, and energy technologies and services, is helping companies worldwide operate more sustainably with the
    Microsoft cloud – including Azure and Microsoft Dynamics 365. Connected to thousands of sensors in facilities worldwide, the
    platform collects and analyzes real-time water usage data to improve efficiency and cut water, energy, and operational costs. With
    a goal of moving companies to net-zero water usage, Ecolab and Microsoft are taking on the world’s water challenges together.

    Technologies Size Industry Country Business Need


    Azure Employees: 47,000 Process Mfg United Customer Engagement
    Dynamics 365 Annual Revenue: & Resources States Business Intelligence
    Power BI 13.5B
    Office 365
    Surface
    Sandvik Cormorant combines human and digital
    intelligence into a predictive analytics solution
    Sandvik Coromant is part of the Sandvik Group, a global engineering organization that produces machining tools and tooling systems for the manufacturing
    industry. It has built up decades of industry knowledge within its workforce that it wants to digitize so that it can be analyzed and fed back into its customers’
    manufacturing processes to optimize shop-floor efficiency. It has teamed up with Microsoft to create a predictive analytics solution based on the Microsoft Azure
    IoT (Internet of Things) Suite and Microsoft Cortana Intelligence Suite. This solution integrates people, machines, tools, materials, orders, storage handling,
    scheduling, and Microsoft Dynamics 365 for Field Service capabilities to empower customers to make the best possible business decisions.

    Technologies Size Industry Country Business Needs


    Azure Internet of Things Suite Cortana Intelligence Suite Employees: 8,500 Process Mfg Sweden Sales management
    Azure Machine Learning Dynamics 365for Field & Resources
    Azure Streaming Analytics Service

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