MODULE 2 :WORKPLACE

PROCEDURES
OBSERVE THE
PICTURES AND GIVE
YOUR OBSERVATION.
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 QUESTIONS
1.What are the two types of work
related errors?
2. It is a set of written instructions that
identifies the health and safety issues that
may arise from the jobs and tasks that
make up a system of work.
3.Example of poor attitude.
STOP DANCE
Workplace Procedure is a set of
written instructions that identifies
the health and safety issues that
may arise from the jobs and tasks
that make up a system of work.
 TYPES AND WORK-RELATED
ERRORS
A. Quantity of work (untimely completion, limited
production)
1. Poor prioritizing, timing, scheduling
2. Lost time
• Tardiness, absenteeism, leaving without permission
• Excessive visiting, phone use, break time, use of the
Internet
• Misuse of sick leave
3. Slow response to work requests, untimely
completion of assignments
4. Preventable accidents
 Examples of preventable accidents
Driving too fast
Failure to obey signs
Failure to obey signals from other
drivers
Improper parking
Falling objects
Explosions & fires
B. Quality of work (failure to meet
quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for
product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of
materials
5. Inappropriate or poor work
methods
WORK BEHAVIOR
WHICH RESULT IN
PERFORMANCE
PROBLEMS.
 Reading Activity (5mins)

Quality
Behavior
Negativism
Refusal
Failure
Resistance
Flexibility
Unwillingnes
Hazard
Workplace
Report
Identify
Insubordination
Qualification
Employee
Control
Instruction
Personnel
 BEHAVIOR
The way in which somebody behaves
Microsoft® Encarta® 2009. ©
1993-2008 Microsoft Corporation.
All rights reserved.
The way you act & speak.
A. Inappropriate behavior (often
referred to as "poor attitude")
• Negativism, lack of cooperation,
hostility (galit)
• Failure or refusal to follow instructions
• Unwillingness to take responsibility
("passing the buck")
• Insubordination –”pagsuway”
• Power games –a situation in which
different people or groups are competing
for power.
B. Resistance to change
• Unwillingness, refusal or
inability to update skills
• Resistance to policy, procedure,
work method changes
• Lack of flexibility in response
to problems
C. Inappropriate interpersonal
relations
• Inappropriate communication style:
over-aggressive, passive (saying nothing
in response, keeping feeling to yourself.

• Impatient, inconsiderate, argumentative

• Destructive humor, sarcasm, horseplay,
fighting
• Inappropriate conflict with others,
customers, co-workers, supervisors
Horseplay- kalolokohan
Impatient-mainipin
Inconsiderate-walang
pakialam
Threatening-pagbabanta
D. Inappropriate physical
behavior
• Smoking, eating, drinking in
inappropriate places
• Sleeping on the job
• Alcohol or drug use
• Problems with personal hygiene
• Threatening, hostile(pagalit), or
intimidating behavior
A.IDENTIFY THE FOLLOWING
ERRORS IF IT IS UNDER QUANTITY
OR QUALITY
1.Tardiness -QUANTITY
2.Absenteeism -QUANTITY
3. Customer/client
dissatisfaction –QUALITY
4. Misuse of sick leave -
QUANTITY
5. Inappropriate or poor work
 B.
Direction: Put (√) if the following is a
workplace error otherwise put ( X). Do it
on a separate sheet of paper.
______1. Customer/client dissatisfaction
______2. Wearing of PPE
______3. Sleeping on the job
______4. Coming on time
______5. Tardiness
______6.Hostile
______7.Horseplay
______8.Beingpunctual
______9.Respectful
______10.Power games