Dear Lord, We thank you for this day and the

many blessings we have received. We ask that

you would bless the work that we do here in our
class and give us patience, courage, and
perseverance to face whatever challenges may
come. Bless our teachers and students with
wisdom to learn from each other. In Jesus name,
Amen.
LO1:Plan and Prepare for
Maintenance and Repair

1.2 Prepare maintenance and/ or

diagnosis of faults in line with job
requirements
Lesson Objectives:

1. Identify faulty computer systems and

networks
2. Find and solve common internet connection /
network problems
In our day to day of dealing computer related tasks, we sometimes
encountered technical issues that may lessen computer systems
and networks' functionalities, performance and efficiencies. With
these, computer documents, files, electronic transactions and the
networks used may also be affected. Hence, to address the said
point of information, it is significant to have a basic knowledge,
skills and know-how on identifying the computer systems and
networks' faults before the breakdown of the computer machines
because it would help save computer documents and files, money
and even the computer hardware components. Consequently, as a
future computer technician, it is important to be familiar with
diagnosing the faults of computer systems as well as the computer
networks.
1. Computer issues: Know that your
computer is going to fail.
Always assume that failure is imminent.
A fatal error results in data loss, damage to
your computer and/or its ability to function,
hardware failure, or other serious issues.
Signs of imminent failure might include regular
poor performance, frequent errors and/or
popups, unknown programs being installed,
frequent power loss (the computer shuts down
automatically frequently), frequent crashes, or
certain parts not working.
2. Dust issues: Preventing failure means
making sure your computer is physically
clean in its operations. Dust is inevitable in
any environment, but it can cause serious
problems for your computer if you don't
clean it regularly. Dust can clog your fans,
vents, and heatsinks, reducing the airflow
and cooling capacity of your system. This
can lead to overheating, performance
issues, and even hardware damage.
3. RAM issues: Know your
computer's specifications and its limits.
RAM runs even the PC is running idly.
It consumes RAM storages capacity
making it difficult to open a program if
RAM storage had been consumed.
You might experience blue screens of death,
freezes, reboots, or corrupted files. You might
also notice that your computer is slower than
usual, or that some applications or games don't
run properly or at all.
4. Malware issues: Make sure that your anti-virus
software is updated to be able to scan unnecessary
files that enter your PC. Do not install programs that
you’re not familiar with or if do not fully trust.
Malware is one of the biggest threats to the security
of your computer, tablet, phone, and other devices.
Malware includes viruses, spyware, ransomware,
and other unwanted software that gets secretly
installed onto your device.
5. Hardware issues: When something is
not working properly, either diagnose the
problem yourself and fix it, to prevent
further damage or contact a professional
and have them look at it for you.
6. Warning issues: If the same error message
shows up every time you log in, be sure to
investigate it. Messages that your computer gives
you on your screen should always be read and
considered.
7. Usage issues: Give your computer a
break.
8. Warranty issues: Always take
advantage of warranties.
9. Backup issues: Back-up everything.
10. Error message issues. If your PC
fails to function, diagnose the problem.
 Network Problems
1. Unplugged Network Cable
Unplugged or lose network cables are one of the most
common reasons why you might suddenly find yourself
unable to connect to the Internet. That's a problem on
wireless networks, but on most laptops, the wireless-fidelity
(Wi-Fi) radio can be inadvertently shut off instead. On home
networks, it's also possible that someone unplugged the
router.
Action: Ensure your wired or wireless network hardware
is switched on and plugged in.
2. Website Temporarily Offline
What may seem to be a network problem connecting
to the Internet is sometimes simply a Website (or
whatever server is on the other end of the connection)
being temporarily offline.
Action: Before assuming your Internet connection
is faulty, try visiting several popular Web sites
rather than just one.
3. IP Address Conflicts
If your computer and another on the network both
have the same IP address, the conflict between them
will prevent either from working properly online.
Action: To resolve an IP conflict, follow these
instructions to release and renew your IP
address. If your network uses static IP addresses,
manually change your IP to a different number.
4. Outside Wireless Signal Range
The performance of Wi-Fi network connections depends on the
distance between the device and the wireless access point. The
farther away a Wi-Fi device is, the slower the local connection
generally runs until it breaks altogether.
Action: Make sure that the router is not placed near something
metallic (like window grills) as that will weaken the wireless
signals. Avoid mirrors as they can reflect the wireless signals
away from the desired direction.
Wireless routers generally ship with Omni-directional antennas
but you can replace them with more powerful uni-directional
antennas and that will keep the signal from getting broadcast in
all directions.
5. Wireless Network Configuration
Wi-Fi networks with encryption options like WPA or WEP
turned on require computers to use matching security keys
when connecting. If someone changes the encryption keys
or password on the access point, devices that worked before
will suddenly be unable to establish sessions and Internet
connections.
Action: Confirm that the Wi-Fi channel number and
encryption keys on your router have not recently
changed (check with the network administrator if
necessary). When using a hotspot, follow the provider's
instructors for signing in carefully.
6. Broadband Router or Access Point Malfunctions
Home networks that use broadband routers are easier to
manage than those without one, but technical glitches with
the router can also prevent computers from connecting to
the Internet. Router failures are caused by overheating,
excessive traffic, or simply a faulty unit. Typical symptoms of
a flaky router include computers on the network not being
able to obtain IP addresses, or the router console not
responding to requests.
Action: Check the router's lights and console if possible to
ensure it is running and responding properly. Troubleshoot and
reset the router if necessary. Change the old router if necessary.
7. Blocked By Your Service Provider
Internet Service Providers (ISPs) can choose to block
access from your account if you fail to make a payment or
otherwise violate the provider's Terms of Service. Especially
when using paid hotspots that charge by the hour or day,
sometimes people forget to keep their subscription updated.
Other common reasons an ISP might block your account
include exceeding bandwidth caps, sending spam e-mail,
and downloading illegal or inappropriate content.
Action: Contact your ISP if you suspect your
account has been blocked.
9. Computer Glitches
Computers suffer from technical glitches or malfunctions. Although
relatively uncommon nowadays, a computer's network adapter
hardware might suddenly fail due to overheating or age. Failures in
the operating system software that control the adapter, on the other
hand, can occur frequently especially with computers that are heavily
used. Viruses and worms also may disable or block a computer's
network interfaces from functioning properly. If using a laptop or other
mobile device, transporting it from one location to another can
corrupt the state of its network.
Action: Check the computer and remove any malware that you
will find. On Windows computers, try resetting the network
connection. Reboot the computer if necessary.
9. Network Downtime
Those using satellite Internet service may notice they can't connect
to the Internet during periods of very bad weather. Providers in dense
urban areas (including cellular Internet carriers) sometimes are
unable to support peaks in network traffic that causes sporadic
outages for some customers. Finally, those who subscribe to newer
or more complex forms of Internet services (such as fixed wireless
broadband) may experience more downtime than others as providers
encounter more issues with relatively less mature equipment.

Action: If all else fails, contact your Internet provider to verify

whether they are experiencing an outage. Some providers also
advise on troubleshooting problems connecting to their
network.
Computer and Network Errors
Direction: In this worksheet, you will write the computer errors/problems, error messages and the
network problems you encountered.

Be prepared to discuss your answers.

1. Making sure your computer is physically
clean in its operations can help to prevent
computer systems failure.

TRUE FALSE
2. Random Access Memory (RAM) is not
running once the PC is in idle mode.

TRUE FALSE
3. Viruses and worms also may disable
or block a computer's network
interfaces from functioning properly.

TRUE FALSE
4. Malware is a security program
that protects your PC from any virus
attack.

TRUE FALSE
5. It is recommended to perform
backup every single hour to keep
safe your files
.

TRUE FALSE
CORRECT 
WRONG
 Common Internet Connection Problems

Directions: Find and solve the following common Internet connection problems.
Write your answer in the 2nd column of the table as shown below. Use a separate
sheet for your answer
ASSIGNMENT:
Video Demo Application of Diagnosis on Faulty Computer
and Network Systems

Directions: After the interview and observation with a practitioner,

your group will showcase what you have learned through video
demo. You can use a video camera to record the event stressing
the diagnosis on faulty computers and networks system. This
event will be presented through a video presentation using
projectors or monitors. You will be rated based on the rubrics
written below: