• In 1950 Alun wrote a paper about computer, machine
and intelligence with a question Can machine think? • In 1956 term coined by john McCarthy as artificial intelligence • Applications are in customer service, HR practices, • Available 24x7, fast, accurate but cognitive part is low, making human lazy Example Navigations, speech recognition, simulators in Air industry , social media popup ads
about few not all of the employees are performance is up to the mark. Engaged employees ..“who work with passion and feel a profound connection to their company,” not-engaged employees who are essentially “checked out,” and actively disengaged employees angry MANAGING EMPLOYEE TURNOVER & RETENTION • Turnover, which is the rate at which employees leave the firm- varies markedly among industries.
• The costs to employers of turnover are high.
EMPLOYEE ENGAGEMENT
Engagement refers to being
psychologically involved in, connected to, and committed to getting one’s jobs done.
•Reduce employee turnover
Engagement Survey – employees thoughts
My manager:
Sets a good example.
Treats me fairly. Is a good coach. Keeps me informed. Gives me performance feedback. Recognizes my achievement.
2. Performance Planning • Employees must have thorough knowledge of the performance management system. • Meeting between employee and manager. • Set SMART goals and measurement standards: – Results. – Behavior. – Developmental plans. 54
3. Performance Execution
• Shared responsibility – Employee responsibility: Commitment to established goals. Communication and update with manager. – Manager responsibility: Feedback, coaching and reinforcement. Resource support. Accurate observation and documentation. 55
4. Performance Assessment and Appraisal
• Who should appraise? – Supervisors. – Peers and team members. – Subordinates. – 360 degree feedback. 56
