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    COM100 CH 5 PPT 'Listening'

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    Scarlette Mckay
    1) Listening is a complex process that people don't always do effectively. We may hear different things when listening to the same sounds. 2) Good listening skills are important for success in relationships, careers and leadership. Being a receptive listener makes you more appealing and less easily fooled. 3) There are different types of listening including discriminative, informational, critical, and empathetic listening that serve different purposes. People also have different listening styles such as being people, time, action or content oriented. Developing good critical listening skills is important.

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    COM100 CH 5 PPT 'Listening'

    Uploaded by

    Scarlette Mckay
    43 views14 pages
    1) Listening is a complex process that people don't always do effectively. We may hear different things when listening to the same sounds. 2) Good listening skills are important for success in relationships, careers and leadership. Being a receptive listener makes you more appealing and less easily fooled. 3) There are different types of listening including discriminative, informational, critical, and empathetic listening that serve different purposes. People also have different listening styles such as being people, time, action or content oriented. Developing good critical listening skills is important.

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    Human Communication (COM100) PPT power point slide chapter 5 'Listening'

    Original Title

    COM100 Ch 5 PPT 'Listening'

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    1) Listening is a complex process that people don't always do effectively. We may hear different things when listening to the same sounds. 2) Good listening skills are important for success in relationships, careers and leadership. Being a receptive listener makes you more appealing and less easily fooled. 3) There are different types of listening including discriminative, informational, critical, and empathetic listening that serve different purposes. People also have different listening styles such as being people, time, action or content oriented. Developing good critical listening skills is important.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    43 views14 pages

    COM100 CH 5 PPT 'Listening'

    Uploaded by

    Scarlette Mckay
    1) Listening is a complex process that people don't always do effectively. We may hear different things when listening to the same sounds. 2) Good listening skills are important for success in relationships, careers and leadership. Being a receptive listener makes you more appealing and less easily fooled. 3) There are different types of listening including discriminative, informational, critical, and empathetic listening that serve different purposes. People also have different listening styles such as being people, time, action or content oriented. Developing good critical listening skills is important.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    Listening

    Photo credit: Getty Images

    Chapter 5
    Textbook: Communication
    Essential in The Real World
    Communication 2e
    We Don’t All Hear the Same Thing
    If you think hearing is a simple process, listen to these examples in a clip from
    The Ellen DeGeneres Show.

    Discussion About the Video


    • How many people heard yanny?
    How many heard laurel? Are you
    surprised that people heard
    different things when they listened
    to the same sounds?
    • Were you able to hear words in the
    static clip that you didn’t hear the
    first time?
    • What are the take-away lessons in
    terms of hearing and listening in
    everyday life?
    Communication in The Real World
    Importance
    of Listening Well
    • More likely to be hired and promoted
    • Leadership skill
    • Not easily fooled
    • Receptive to advice
    • Appealing friend and romantic partner

    Key Concepts
    Essential Communication 2e
    1
    RE
    CE
    In IV
    th for
    ro m IN
    u a
    gh tio G
    ou n i
    r5 sr

    2
    se ece
    ns ive
    es d
    IN .
    TE
    Co RP
    co m
    nt pa
    ex rin
    R ET
    t, g
    an in IN
    d fo G
    3 re rm
    la a
    tio tio
    na n,
    RE lc
    Us
    C AL
    ue
    s.
    te in
    rm g LI
    s N
    m ho G
    em rt
    or -ter
    y. m
    4

    an
    d
    lo
    EV ng
    -
    M
    AL
    cr ak UA
    ed ing TI
    ib ju
    ili d
    ty g
    N
    . em G
    en
    5

    ts
    ab
    ou
    t
    RE
    SP
    T
    Stages of the Listening Process

    ve hro ON
    rb u g
    Essential

    al h DI
    m ve N
    es rb
    sa al
    G
    Communication

    ge an
    s. d n
    on
    -
    Communication 2e
    in The Real World
    The Power of Listening - William Ury (TedTalk)
    Take notes you listen to this talk by
    William Ury, cofounder of Harvard’s
    Program on Negotiation. He is one of
    the world’s best-known and most
    influential experts on negotiation.

    Discussion About the Video


    • What benefits does the speaker suggest
    come from listening well?

    • Do you agree that listening is one of the


    most important skills anyone can
    master? Why or why not?

    https://www.youtube.com/watch?v=saXfavo1OQo&t=131s Communication in The Real World


    Different Types
    of Listening
    • Discriminative
    ○ Primarily physiological
    ○ Walking dog at night and hear other sounds
    • Informational
    ○ Goal to comprehend/retain information
    ○ Lecture in college class
    • Critical
    ○ Goal = analyzing or evaluating message
    ○ Political speech
    • Empathetic
    ○ Understand/Feel what the speaker is feeling

    Key Concepts
    Communication
    Essential in The Real World
    Communication 2e
    Listening
    Styles People-
    Oriented

    Time- Action-
    Oriented Oriented

    Content-
    Oriented

    Communication in The Real World


    Big Bang Theory
    Active Listening
    https://www.youtube.com/watch?v=3_dAkDsBQyk&t=50s
    Bad vs. Good Listening Skills
    Bad Listening Practices Good Critical Listening Skills
    1) Interrupting 1) Evaluate credibility
    2) Distorted Listening 2) Fact vs. Inference
    3) Eavesdropping 3) Evaluate supporting evidence
    4) Aggressive Listening 4) Check your own bias
    5) Narcissistic Listening 5) Listen beyond the message
    6) Pseudo Listening 6) Evaluate message / not the
    speakers appearance or likability
    7) Avoid mind reading / assuming
    8) Ask questions

    Communication in The Real World


    Misconceptions
    About Listening
    • Hearing and listening are the same thing.
    • Listening is a natural process.
    • Everyone receives the same message.

    Sciencephoto.com

    Key Concepts
    Communication
    Essential in The Real World
    Communication 2e
    Listening in a
    Complex World
    • Message Overload
    • Rapid Thought
    • Psychological Noise

    Key Concepts
    Communication
    Essential in The Real World
    Communication 2e
    Gender: Listening and Responding
    • Women tend to match experiences.
    • Men tend to solve or distract.

    • Empathy can feel like a put-down to a man.


    • Problem-solving can feel like disinterest to a woman.

    Key Concepts
    Communication
    Essential in The Real World
    Communication 2e
    Hurtful
    Listening Habits
    • Pseudo
    • Selective
    • Defensive
    • Insulated
    • Insensitive
    • Narcissistic
    • Overly talkative

    ● Discuss and define the above types of hurtful listening habits.


    ● What areas do you need to work on to become be a better listener in your personal
    GROUPS
    Key Concepts relationships?
    ● What areas do you need to work on the become a better listener in your career or academic
    life?
    Communication
    Essential in The Real World
    Communication 2e
    Listening

    Wrap-Up
    Essential Communication 2e

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