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    Fire Insurance Findings

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    saroj aashmanfoundation
    Most customers have a separate fire insurance policy. The majority have not had a fire-related home loss. For those who had a loss, filing a claim was mostly easy. Customers prefer replacement value coverage over actual cash value. Additional covered items include personal property and loss of use. Many customers do not regularly check their home value to determine adequate coverage levels. Some policies exclude certain fire sources. Policies are held across various insurance institutions like HDFC and ICICI.

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    Fire Insurance Findings

    Uploaded by

    saroj aashmanfoundation
    44 views11 pages
    Most customers have a separate fire insurance policy. The majority have not had a fire-related home loss. For those who had a loss, filing a claim was mostly easy. Customers prefer replacement value coverage over actual cash value. Additional covered items include personal property and loss of use. Many customers do not regularly check their home value to determine adequate coverage levels. Some policies exclude certain fire sources. Policies are held across various insurance institutions like HDFC and ICICI.

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    Most customers have a separate fire insurance policy. The majority have not had a fire-related home loss. For those who had a loss, filing a claim was mostly easy. Customers prefer replacement value coverage over actual cash value. Additional covered items include personal property and loss of use. Many customers do not regularly check their home value to determine adequate coverage levels. Some policies exclude certain fire sources. Policies are held across various insurance institutions like HDFC and ICICI.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    44 views11 pages

    Fire Insurance Findings

    Uploaded by

    saroj aashmanfoundation
    Most customers have a separate fire insurance policy. The majority have not had a fire-related home loss. For those who had a loss, filing a claim was mostly easy. Customers prefer replacement value coverage over actual cash value. Additional covered items include personal property and loss of use. Many customers do not regularly check their home value to determine adequate coverage levels. Some policies exclude certain fire sources. Policies are held across various insurance institutions like HDFC and ICICI.

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    © All Rights Reserved
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    CUSTOMER

    SATISFACTION
    TOWARDS FIRE
    INSURANCE
    QUESTIONNAIRE
    1. Do you have a separate fire insurance cover? SAMPLE SIZE : 30
    YES NO
     2. Have you ever had a fire-related loss in your home?
    Yes No
     3. If you have ever had a fire-related loss, how easy was it to file a claim?
    Extremely easy Somewhat easy Neutral Somewhat difficult Extremely difficult
     4. Would you prefer a policy that covers replacement value or the actual cash value?
    Replacement value Actual cash value
     5. Apart from your home, what else is covered in your fire insurance policy?
    Nearby structures Personal property Loss of use Other
     6. Do you regularly check your home’s value to determine if you have to increase your coverage?
    Yes No
     7. Does your fire insurance policy exclude some fire sources?
    No Yes Not aware
     8. By which institution you have the fire insurance?
    HDFC ICICI OTHERS
    DO YOU HAVE A FIRE INSURANCE COVER?

    3; 10%

    YES

    NO

    27; 90%
    HAVE YOU EVER HAD A FIRE-RELATED LOSS IN YOUR HOME?

    4; 13%

    YES
    NO
    26; 87%
    IF YOU HAVE EVER HAD A FIRE-RELATED LOSS, HOW
    EASY WAS IT TO FILE A CLAIM?

    1; 3% 2; 7%

    Extremely easy
    Somewhat easy
    Neutral
    Somewhat difficult
    27; 90%
    Extremely Difficult
    WOULD YOU PREFER A POLICY THAT COVERS REPLACEMENT
    VALUE OR THE ACTUAL CASH VALUE?

    1; 3%

    Replacement value
    Actual cash value

    29; 97%
    APART FROM YOUR STORE, WHAT ELSE IS COVERED
    IN YOUR FIRE INSURANCE POLICY?
    6; 20%

    YES
    NO

    24; 80%
    DO YOU REGULARLY CHECK YOUR HOME’S VALUE TO
    DETERMINE IF YOU HAVE TO INCREASE YOUR COVERAGE?

    7; 23%

    YES
    NO

    23; 77%
    DOES YOUR FIRE INSURANCE POLICY EXCLUDE
    SOME FIRE SOURCES?

    8; 27%
    10; 33%

    YES
    NO
    12; 40%
    NOT AWARE
    BY WHICH INSTITUTION YOU HAVE THE FIRE INSURANCE?

    7; 23%

    15; 50% HDFC


    ICICI
    8; 27%
    OTHERS
    Thank You!

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