Training Manual: WW5500K - PJT

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WW5500K - PJT

Training Manual
Existing Model Basic Model
WW75K5210YW/SE WW80K5210VW/ET

Basic model:WW80K5210VW/ET
Model name:WW75K5210YW
Model code:WW75K5210YW/SE

Washing Machine Team


Washing Machine R&D Group
2016.06.22
CONTENTS

1. Product Introduction…...................................3~6
2. Change part list …………………………......... 7~11
3. Installation……………………………………..12~15
4. Instruction of Function………………………16~20
5. Test model………………………………………21~22
6. Disassembly and Reassembly……………...23~44
7. Information Code ……………………………..45~59
8. PCB diagram……………………………………60~64
9. Reference………………………………………..65~71

-2-
1. Product Introduction
1-1. Feature

Diamond Drum
Add Wash

-3-
1. Product Introduction
Features Description
The washing performance has increased but potential damage to the washing has been
Diamond minimized. The structure of the holes on the diamond drum has been changed
Drum minimizing potential damage to the washing since it is difficult for strands to enter the
holes.
We can stop operation of the machine and put additional laundry or
Add Wash softener into the drum. The Add Door opens by more than 130° for easy
access.

-4-
1. Product Introduction
1-2. Specifications
Category WW75K5210YW/SE

Wash capacity (Real) 7.0KG


Wash capacity (Mark) 7.5KG
RPM 1200
Basic spec.
Motor DIM
BUBBLE ●
Speed Spray X
DISPLAY Black
LED LED
Design DOOR AW WHITE
BODY COLOR White
Drum 1st Diamond
220V 80W
Washing
240V 80W
220V 2000W
Washing and heating
Power 240V 2400W
consumption spin 220-240V 500W
Pumping 30W
Wash 52 dB
Noise (dB)
Spin 73 dB

-5-
1. Product Introduction
1-2. Specifications
Dimension Unit ( MM )

Height (A) 850

Width (B) 600

Depth (C) 550

550

-6-
2. Change part list
ASSY PCB DISPLAY
ASSY COVER TOP
change Display style changed
common WW5000J(AEGSI STD)

ASSY PANEL CONTROL


ASSY DRAWER
change Window panel UI change
common WW5000J(AEGSI STD)

ASSY door
Door Lock SW
New Style different
common SWITCH DOOR

ASSY WIRE HARNESS-MAIN


ASSY TUB & DRUM
New Door s/w connector different
common WW5000J(AEGSI STD)

ASSY FRAME FRONT

common WW5500K(VOLGA)

-7-
2. Change part list
NO Part Name Basic Model New Model (WW5500K) Remarks

1 ASSY Panel Control

Add Wash

Bubble Soak

Prewash

Intensive

W/Panel : Printing Type W/Panel : Printing Type

New mold 0 items


1. Panel Control (Common)
2. Window Panel (New)
1 3. Window Encoder(Common)
4. Button Push (P/S) (Common)
2
5. Cover Button (L) (Common)
6. D/Button – P (Common)
7. D/Button – S (Common)
6 8. Knob Encoder (Common)
9. Decoration Encoder(Common)

5
3
4
9 8
7

-8-
2. Change part list
NO Part Name Basic Model New Model (WW5500K) Remarks
2 ASSY DOOR DC97-19584A DC97-19585A (ADD WASH)

New parts 13items


1. Cap (New)
2. Cover add in (New)
3. Seal rubber (HEBA 5500K common)
4. SEAL CAP GUIDE (HEBA 5500K common)
5. Cover door (New)
7 8 6. Cover glass (HEBA 5500K common)
7. Holder glass (HEBA 5500K common)
11 12 8. Door glass (New)
6
5 9. Cover hinge (HEBA 5500K common)
10. Cover holder (New)
13
11. BRACKET HOLDER (HEBA 5500K common)
12. HINGE DOOR (HEBA 5500K common)
4
13. Lever tip (HEBA 5500K common)
2 3

10

-9-
2. Change part list
NO Part Name Basic Model New Model (WW5500K) Remarks
2-1 ASSY New Code
DOOR(2nd)

New parts 6items


1. Cover Door (HEBA 5500K common)
2. Holder glass (HEBA 5500K common)
4 3. GUIDE COVER(HEBA 5500K common)
4. SEAL DOOR (HEBA 5500K common)
3 5. HINGE DOOR (HEBA 5500K common)

-10-
2. Change part list
NO Part Name Basic Model New Model (WW5500K) Remarks
3 ASSY PCB
DISPLAY PBA different

4 ASSY WIRE
HARNESS
WW5500K(AEGIS) don’t have VRT MEMS

5 ASSY COVER
TOP
DEPTH DIFFERENT

6 ASSY PAINT
FRAME

DEPTH DIFFERENT

7 ASSY SEMI TUB


DRUM

CAPACITY DIFFERENT

-11-
3. Installation
3-1. Caution

1.Check whether the washing machine 2.Do not install the washing
is level in relationship with the floor. machine in a location exposed to
Check whether it is installed firmly on snow or rain.
the floor.

3.Do not place any containers with 4.Do not press a control
water on the washing machine. button using a sharp tool or
object.
-12-
3. Installation
3-2. Options specifications
NO NAME CODE PHOTO QUANTITY REMARK

1 FASTENER-BOLT DC60-00104A 1 Default

For specific models


2 ASSY HOSE WATER DC97-16921A ★ only

3 HOSE HANGER DC62-10278A 1 Default

4 MANUAL USERS DC68-03677J 1 Default

5 CAP-FIXER DC67-00307A 4 Default

6 CAP-FIXER DC67-00208B 1 Default

7 GUIDE LIQUID DC61-03510A 1 Default

-13-
3. Installation
3-3. Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
STEP 2 Remove the shipping bolts
Unpack the product package and remove all shipping
bolts.
1.Loosen all shipping bolts on the rear of the machine
using the supplied spanner.
2.Fill the holes with the supplied plastic bolt caps.
Keep the shipping bolts for future use.
STEP 3 Adjust the levelling feet
1. Gently slide the washing machine into position.
Excessive force may damage the levelling feet.
2. Level the washing machine by manually adjusting
the levelling feet.
3. When levelling is complete, tighten the nuts using
the spanner.

-14-
3. Installation
STEP 4 Connect the water hose
1. Check the inlet hose to ensure a washer is inside each fill hose.
Thread the inlet hoses to the HOT and COLD faucet connections.
On the other end of the hose, check for one rubber washer per
hose and attach each fill hose to the water valve. Make sure the
hose with Hot printed on it is attached to the HOT faucet. Tighten
by hand until snug, then two-thirds of a turn with pliers.
For correct water use, connect both HOT and COLD water valves.
If either or both are not connected, an “4C” information code can
occur.
2. Turn on the “HOT” and “COLD “water supply and check the water
valve and the water supply connections for leaks.

-15-
4. Instruction of Function
4-1. Control panel

01 Course Selector Turn the dial to select a course.

The display shows current cycle information and estimated time remaining, or an
02 Display information code when a problem occurs.

03 Temp. Press to change the water temperature for the current course.

04 Rinse Press to change the rinse count for the current cycle. You can set the rinse count to a max of 5,
depending on the cycle.

-16-
4. Instruction of Function

Press to change the spinning speed for the current cycle.


• Rinse Hold (No indicator): The final rinse process is suspended so that the laundry remains in
05 Spin
the water. To unload the laundry, run a drain or spin process.
• No Spin : The drum does not spin after the final drain process.

06 Options Press to select an option from Intensive, Pre Wash, Press again to deselect.

Press to activate/deactivate the Bubble Soak function. This function helps remove a wide variety
07 Bubble Soak of stubborn stains.

Delay End lets you set the end time of the current cycle. Based on your settings, the start time of
the cycle will be determined by the machine’s internal logic. For example, this setting is useful
08 Delay End
for programming your machine to finish a wash at the time you normally return home from work.
• Press to choose a preset unit of hours.
09 Quick Wash For lightly soiled garments of less than 2 kg that you want to wash quickly.
15’/30’

10 Power Press to turn on/off the washing machine.

11 Start/Pause Press to start or stop operation.

-17-
4. Instruction of Function
Standard courses
Cycle Description Max load (kg)
COTTON •For lightly soiled garments needed quickly. Max
• Optimal performance with lower energy for cotton fabrics, bed linens, table
COTTON linens , underwear, towels, or shirts. For energy saving , the actual washing Max
temperature may be lower than specified
• For blouses or shirts that are made of polyester(diolen , trevira ), polyamide
SYNTHETICS 3
(perlon, nylon), or the like.

• Specific for machine-washable wool for loads less than 2.0 kg.
WOOL • The WOOL cycle features gentle cradling and soaking to protect the wool 2
fibres from shrinkage/distortion.
• A neutral detergent is recommended.

• Featuring an additional spin process to effectively remove moisture from


SPIN -
laundry.
• Featuring an additional rinse process after applying fabric softener to the
RINSE+SPIN -
laundry.
• Cleans the drum by removing dirt and bacteria from the drum.
ECO DRUM • Perform once every 40 washes with no detergent or bleach applied.
-
CLEAN • Make sure the drum is empty.
• Do not use any cleaning agents for cleaning the drum.

-18-
4. Instruction of Function
Cycle Description Max load (kg)
SUPER ECO
WASH • Low temperature eco bubble cycle helps reduce power consumption. 4
• For bed spreads, bed sheets, bedding covers, etc.
BEDDING • For best results, wash only 1 type of bedding and make sure the load weighs 2
less than 2.0 kg.

DAILY WASH • For everyday items such as underwear and shirts. 4

• For sheer fabrics, bras, lingerie (silk), and other hand wash-only fabrics.
DELICATES • For best performance, use liquid detergent. 2

BABY CARE • Featuring a high-temperature wash and extra rinses to help remove the 4
remaining detergent effectively.

• For outdoor clothes, skiwear, and sportswear that are made of functional
OUTDOOR CARE 2
materials such as spandex, stretch, and micro-fibre

• Featuring additional rinses and reduced spinning to ensure that the laundry is
DARK GARMENT washed gently and rinsed thoroughly. 4

-19-
4. Instruction of Function
4-2. Operations

1. Press Power to turn on the washer.


2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Rinse, and Spin) as necessary.
4. To add an option, press Options. Use the button again to choose a preferred item.
5. The machine provides three easy to access buttons for Bubble Soak, Quick Wash 15’/30’
and Delay End for your convenience. If you want to use one of these options, press the
corresponding button.
6. Press Start/Pause.

To change the cycle during operation


1. Press Start/Pause to stop operation.
2. Select a different cycle.
3. Press Start/Pause again to start the new cycle.

-20-
5. Test model
5-1. Test model start

1. Test model start


A. Press ⑥,⑦key at the same time , then press the power key
All LED will be light and the screen will show the version of the program
B. Press the different key , we will test different part
③key : Valve water ( Pre wash  Cold water  Hot water  Close )
④key : Switch door lock ( Door close -> Door open -> Door close -> Door open -> …… )
⑤key : Pump ( Water pump->Bubble pump->Close )
⑥key : Heater wash ( Open->Work5s->Close )

-21-
5. Test model
5-2. Line Test Model

2. Sensor and motor test


A. Press ⑥,⑦key at the same time , then press the power key
All LED will be light and the screen will show the version of the program
B. When whirl the bracket-encoder , we can test sensor and motor
-SUPER ECO WASH: the version of program
-BEDDING: model option
-DAILY WASH : the frequency of valve water
-DELICATES : Temperature(such245 -> 25.4℃)
-BABY CARE: Air temperature(300->no cool function)
-OUTDOOR CARE: Dry temperature(300->no dry function)
-RINSE+SPIN: EEPROM test( Eok : ok , Eng : NG)
-SPIN: Motor test : (“PST”)
-WOOL: Motor test : (“ tst” )
-SYNTHETICS : Motor ac pump : (“SPN”,Max rpm)
-22-
6. Disassembly and Reassembly
6-1. Tools for disassembly and reassembly

Tool Type Remark


10mm Heater(1),Tub(12), Fixer screw(5), Motor(2), Balance(9)

Box driver 13mm Shock Absorber (2 holes each in left/right), Damper(2),


Damper(friction 2)

19mm Pulley(1)

10mm
Double-ended
13mm Replaced by box driver
spanner
19mm

A Tool for protecting empty turning of bolt or abrasion


Vice pliers from using box driver
For disassembly of Spin drum

Others (screwdriver, nipper, long nose pliers) Common tools for servicing

-23-
6. Disassembly and Reassembly
6-2. Standard disassembly drawings
Part Description Figure
ASSY COVER TOP 1. Remove the 2 screws holding the Top
Cover at the back of the unit.
 
 

2. Remove the top-cover by lifting it up


after pulling it back about 15mm.

3. Then, the Water (Pressure) Sensor,


Noise Filter and Water Valve can be
replaced.
 
 
 

-24-
6. Disassembly and Reassembly
Part Description Figure
ASSY PANEL CONTROL 1. Remove the 2 screws holding the front
operating panel.

2. Remove the two screws at the top of


the ASSY-PANEL CONTROL.
 

3. Hold the ASSY-PANEL CONTROL while


pulling it upwards and release the hook to
remove it.

4. Disconnect the terminals connected to


the PCB by hand.

5. Disconnect the PCB from wash machine

-25-
6. Disassembly and Reassembly
Part Description Figure
SUB-PCB 1.There are six clasps to fix
PCB, such as the right picture
shows.

2.Press the clasp ①,release


the clasp ①,and then press
clasp ②,release the clasp
②,after that press clasp ③  
and release the clasp ③ from
upwards .
3.Finally, take the PCB out
from claps ④.

4.Repair or replacement.

-28-
-26-
6. Disassembly and Reassembly
Part Description Figure
WATER SUPPLY VALVE 1. Remove the top-cover.

2. Separate the water supply valve wire.

3. Remove the 2 screws holding the water


supply valve.

DAMPER 1. Remove the 2 screws shown in the


figure.

-27-
6. Disassembly and Reassembly
Part Description Figure
SENSOR 1. Connect the Water-Hose to the main
PRESSURE body of the Pressure-Switch.

2. Fix the Hose-Clamper.

3. Place the Pressure-Switch into the


Bracket Hole holding the main body of the
Pressure-Switch.

4. To separate the Pressure-Switch, pull


the Pressure-Switch forwards while
pushing the marked part with
your finger.

-28-
6. Disassembly and Reassembly
Part Description Figure
NOISE FILTER 1. Separate top cover.
2. Separate filter net wire.
3. Remove the nut.
4. Replace filter net.

ASSY DOOR 1. Separate top cover & panel control.


2. Disconnect the terminal of 2ND DOOR
WIRE HARNESS, and Separate
the Holder wire.
3.Open the door, removing the two screws
holding the door hinge.
4.Seperate the door and Pull the 2nd
DOOR wire harness from this hole.
5. Remove the Assy Door.

-29-
6. Disassembly and Reassembly
Part Description Figure

1. Open the Add door.


2. Remove Inlays.

3. Remove 4 screws.

Add Door

4. Use (-) driver, separate the cover door.

-30-
-30-
6. Disassembly and Reassembly
Part Description Figure

5. Remove 2 screws and then separate the


latch.

6. Remove 5 screws and then separate the


support hinge.

Add Door

7. Remove 1 screw, separate Add door.

-31-
-31- ※ assembly is in reverse order
6. Disassembly and Reassembly
Part Description Figure
DOOR-LOCK 1.Open the Door.
S/W 2.Remove the Wire Diaphragm and
remove it from The Front Frame.
For easier disassembly , remove the spring
from the lower part of the Diaphragm
with a screwdriver.
Since the Diaphragm can be damaged
when removing it, remove it slowly in one
direction.
3.Remove the ASSYCLAMP DIAPHRAGM as
photograph.
 

4.Remove the two crews.

5.Remove the screw holding the Door-


Lock S/W. Remove the Door-Lock
S/W. Remove the connection wire.
Remove the connector after releasing it by
pressing the catch.

-32-
6. Disassembly and Reassembly
Part Description Figure
FRAME FRONT 1. Remove the two screws holding the
FRAME-FRONT.

2. Remove the three screws holding the


bottom of the FRAME-FRONT.
 

3. Disconnect the terminal for the DOOR-


LOCK switch. And disconnect the terminal
for DOOR 2nd.

4. The DOOR-DIAPHRAGM, HEATER,


PUMP, SHOCKDAMPER and DOOR LOCK
switch.

-33-
6. Disassembly and Reassembly
Part Description Figure
COVER-BACK 1. Remove the 4 screws holding the Back-Cover
at the back of the washing machine.

BELT 1. Separate the belt and then assembly it.


2. Check if the belt position is at
the center of the Pulley.
Assembling the belt  
Place the belt around the Pulley (①)and then
over the Motor-Pulley (②).

MOTOR 1. Separate the Wire Housing from the motor.


2. Remove the two bolts holding the motor at
the back of the washing machine.
The 2 screws designated ‘A ’ which are inside
must be also removed.
3. Separate the motor.

When installing the Belt around the Motor


Pulley, the bottom of the belt must be located
on the second floor of the Motor Pulley.

-34- -34-
6. Disassembly and Reassembly
Part Description Figure
Drain pump 1.Press the upper part of the Filter Cover
and push it downwards to release the
catch. Then separate frame front

2.Remove the remaining water through


the drainage hose.
Place a bowl under the drainage hose, or  
the remaining water may flow out.

3.Separate the Drain Filter by turning it


counterclockwise
Since the remaining water may flow out,
place a bowl underneath it when
separating the filter.

4.Remove the 2 screws holding the Drain


Pump.

-35-
6. Disassembly and Reassembly
Part Description Figure
Drain pump 5.Seperate the frame front, and then separate
weight balance (Front).

6.Release all band ring to removal hose except for


hose drain.
Push the pump inwards slightly and remove it
 

7.Release the clamper hose which connected pump


and hose drain , then separate it.

8.Seperate the one screw holding the cover pump


and then separate the cover pump.

-36- -36-
6. Disassembly and Reassembly
Part Description Figure
Drain pump 9.Disconnect the terminal
of wires.

10.Seperate pump drain


and replace it.

※Check Points for Troubleshooting


1.Separate the Drain Filter and check if any alien substances are inside the pump (e.g. coins,
buttons .., etc.) → Remove these if found.
2.Check if the wire driving the pump is has come loose → Take the relevant countermeasure if
necessary.
3.When water leaks, check the assembly status of the Clamp Hose, and Cap Drain → Take the
relevant countermeasure if necessary.
Turn the filter counterclockwise to remove the remaining water.

-37-
6. Disassembly and Reassembly
Part Description Figure
Weight-balance 1.Remove the three screws.

2.Separate the WEIGHT-BALANCE(U).


 

3.Remove the three screws.

4.Separate the WEIGHTBALANCE(F).


For disassembly, please make sure assembled the
BRACKET-NUT into the TUB first.
Make sure the hole and hole respond to each other
correctly.
There is no right and left direction for
WEIGHTBALANCE(F).

-38- -38-
6. Disassembly and Reassembly
Part Description Figure
Hose-filter tub 1.Disassembling and Reassembling the
Hose- Joint Clamper

Disassembling and Reassembling the Hose-


Joint Clamper
Caution
Take care when disassembling or reassembling the
product, as the direction the screws turn used for  
this product differs from the standard direction for
screws.
1. To disassemble it, turn the screw clockwise.
2. To reassemble it, turn the screw counter lock
wise.

-39-
6. Disassembly and Reassembly
Part Description Figure
Heater 1. Separate the Back Cover.

2. Separate the Connection Housing (3).


 

3. Remove the nut holding the heater and separate


the Heater.

4. Remove the Heater from the Tub.


Caution
Make sure to insert the Heater into the correct
position of the bracket inside the Tub when
reassembling it. Otherwise, there is a danger of a
fire.

Make sure to push it inwards until the packing part comes


into the Tub completely when reassembling it so that the
Packing part is completely stuck to the Tub.
Fasten the holding nut with a force of 5Kgf/ cm2.
If the nut is not fastened properly, there is a danger of water leaking.

-40-
6. Disassembly and Reassembly
Part Description Figure
Spring-hanger 1. Insert the vertical hook of
SPRINGHANGER into the GUIDE-SPRING
on the ASSY-FRAME.

2. Drag the SPRING-HANGER to insert the


elliptical hook into the hole that’s at the
side of the ASSY-TUB as the left picture
show.

3. Make sure the SPRING-HANGER’s two


hooks are assembled right.

-41-
6. Disassembly and Reassembly
Part Description Figure
Assy-tub 1. Remove the 14 screws holding the tub .

2. Separate the ASSY-BOLT on the BACK-TUB.


3. Separate the PULLEY.
 

4. Separate the ASSY DRUM.

Packing-tub 1. Assemble packing-tub’s one side of “ 凹” to


TUB-BACK use two hands.

-42-
6. Disassembly and Reassembly
Part Description Figure
Oil-seal 1. Assemble the OIL-SEAL in the TUB-BACK.

2. Press the OIL-SEAL gently and turn it back and


forth.
 

Assy-drum 1. Remove the WASHER-WAVE from the SHAFT.

2. Remove the three screws holding the ASSY


FLANGE SHAFT.

-43-
6. Disassembly and Reassembly
Part Description Figure
Assy-drum 3. Remove the one screw holding the
DRUM-LIFTER.

4. Release the HOOK.

5. Assemble the HOOK, DRUMBACK,


holding it with screw.

-44-
7. Information Code
7-1. Error modes
Error Type Check model Causes

- The part of the hose where the water level sensor is located is damaged
(punctured).
- The hose is clogged with foreign material.
- The hose is folded.
Water Level - Too much lubricant has been applied to the insertion part of the air hose.
Sensor 1C
- Hose engagement error (disengaged)
- Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault.

- The PBA connector terminal is not connected.


- The motor spin net is not engaged.
- The motor’s internal coil is damaged (short circuited or cut)
- The hall sensor terminal is not connected.
- Foreign material (a screw) has entered the motor.
- Motor overloaded due to too much laundry (Non-sensing)
- The motor hall sensor terminal is not connected.
Motor Driving - PBA fault
check and Hall 3C
Sensor check - The motor driving error from the PBA is weak . Unstable relay operation, etc.

- This occurs due to erroneous operating signals for the motor hall sensor.
- The IPM terminal of the main PBA is not connected.
- The DD motor cover is out of place.

- The PCB housing terminal is not connected.


- PBA fault
- DD motor fault
-45-
7. Information Code

Error Type Check model Causes

Water Supply 4C - Foreign material is entering the water supply valve.


Check - The water supply valve terminal is not connected.(Wire disconnected)
- The warm water and rinse connectors are wrongly connected to each other.
- This occurs if the PCB terminal from the drain hose to the detergent drawer is not
connected. Check whether the transparent hose is folded or torn.

4C2 - The cold and warm water supply hoses are wrongly engaged into each other.
- The temperature of the water supplied through the dry valve during a dry cycle is
sensed as higher than 70 ˚C.
- The water temperature is sensed as higher than50 ˚C in the Wool or Lingerie courses.

Drain Check 5C - The pump motor impeller is damaged internally.


- The wrong voltage (220 V → 110 V) is supplied to the parts.
- Part fault
- This occurs due to freezing in the winter season
- The drain hose is clogged. (Injection error, foreign material)
- Clogged with foreign material
- The water pump terminal is not connected: rubber band, bills, cotton, hair pins, coins

Switch Check BC2 - The Power button is pressed continually.(for more than 12 seconds).
(Main Relay - A switch is jammed or stuck due to be pressed unevenly due to deformation of the control
Check) panel or button.
- This check may occur when the screws that hold the sub PBA in place are tightened too
much.
- A button other than the Power button is continually pressed. (for more than 30 seconds).
- Deformation of an internal plastic injection part.
- A screw for assembling the sub PBA is tightened too much.

-46-
7. Information Code
Error Type Check model Causes

9C1,9C2 - Check the consumer’s power conditions.


Power Check : Make sure to check the operating voltage.
Connect a tester to the internal power terminals during the Boil or Dry operations and observe the washing
machine’s operation carefully.
: Check the voltages. (An error occurs when under or over voltage is supplied.)
: Check whether a plug receptacle is used . When the connecting wire is 1m, a momentary low voltage may
drop up to 10 V
- Main PBA fault (sometimes)

Communication AC - The signals between the sub and main PBAs are not sensed because of a communications error.
Check - Check the connector connections between the sub and main PBAs carefully. → Check for incorrect or loose
connections, etc.
- Remove the sub PBA C/Panel and check for any faulty soldering.

AC2 - The diagnosis of the I/O Board communication check.


AC3 - The signals between The DR Module and main PBAs are not sensed because of communication check.
- Check The connector connections between The DR Module and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove The DR Module and Check for any faulty soldering.

AC4 - The signals between The WIFI Module and main PBAs are not sensed because of communication check.
- Check The connector connections between The WIFI Module and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove the WIFI Module and Check for any faulty soldering.

AC5 - The signals between The LCD Module and main PBAs are not sensed because of communication check.
- Check The connector connections between The LCD Module and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove The LCD Module and Check for any faulty soldering.

AC6 - The signals between the Inverter PBA and main PBA are not sensed because of communication check.
- Check The connector connections between the Inverter PBA and main PBA carefully.
→ Check for incorrect or loose connections, etc.
- Remove the Inverter PBA and Check for any faulty soldering.

-47-
7. Information Code

Error Type Check


model
Causes

Mems PBA
Check Detected - Check detected in the Mems PBA or data check detected.
8C1 Check the wire connections.
8C2 Replace if necessary.
8C 1. Check the wire connections.
2. Replace the Mems PBA.

Door Check - A switch contact error because of a deformation of the door hook
- When the door is pulled by force
DC
- This occurs in the Boil wash because the door is pushed due to a pressure difference from internal
temperature changes

- The door lock switch terminal is connected incorrectly.


- The door lock switch terminal is broken.
DC1 - This occurs intermittently because of an electric wire leakage
- Main PCB fault

- This occurs if the Power switch is turned on/off continually and too much heat is generated (This error is
DC2 difficult to be reproduced.)

System Check SF1


SF2 - Micro Controller Operation Fail.
SF3

-48-
7. Information Code
Error Type Check model Causes
Heater Check HC - The washing heater is short-circuited or has a wire disconnected.
HC1 - The washing heater in the tub has an error.(Contact error, temperature sensor fault)
HC2 - If the water level sensor operates without water because water is frozen or for any other reason and the
temperature sensor engaged at the bottom to prevent overheating for the washing heater detects a
temperature of 100 to 150 ˚C, the washing machine turns the input power off.
- This error occurs when the red temperature sensor at the center of the dry heater operates (at a
temperature higher than 145 ˚C)
: Corrective action – Press the button at the center lightly. The washing machine will operate normally.
Alternatively, replace the temperature sensor if the temperature sensing is unstable because of functional
degradation.
- This occurs when the steam function does not operate normally.
- This error does not occur in existing drum products. Check whether the product is a steam model
Water Leakage LC/LC1 - Heater engagement fault (out of place)
Check - The air hose is out of place and water leakage occurs during the spin cycle.
- The tub back at the safety bolts fixing part is broken.
- Water leakage occurs at the front with foaming because of too much detergent
- Water leakage occurs because the connecting hose to the detergent drawer is connected incorrectly.
- The drain pump filter cover is engaged incorrectly.
- Water leakage occurs at the drain hose.
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite direction or the rubber packaging is omitted.
- Water leakage occurs because the screws that hold the tub back and front in place are fastened
incorrectly.
- The leakage sensor is faulty.

Overflow Check 0C - Water is supplied continually because the water level detection does not work.
- Because the drain hose is clogged and there is an injection error (at a narrow section), the water level
detection does not work and water is supplied continually.
- Water is supplied continually because of freezing or because there is foreign material in the water supply
valve.
- This error may occur when the water level sensor is degraded.

-49-
7. Information Code

Error Type Check model Causes

Temperature TC1 - The washing heater in the tub has an error.(Contact error, temperature sensor fault)
Sensor Check TC2 - The connector is connected incorrectly or is disconnected.
- If the water level sensor operates without water because the water is frozen or for any
other reason and the temperature sensor engaged at the bottom to prevent overheating
for the washing heater detects a temperature of 100 to 150 ˚C, the washing machine
turns the input power off.
- The drying heater sensor in the tub has a check.(Contact check or temperature sensor
fault)
TC4 - IPM temperature is abnormally high.

Unbalance UB - As laundry causes this error, check the laundry.


Check - Find the reason for the unbalance and solve it as directed in the user manual.

Foaming SUD - This occurs when too much foaming is detected. It is also displayed while foaming is
Detected removed. When the removal is finished, the normal cycle proceeds.
- This is one of the normal operations. It is an error for preventing non-sensing faults.

- A switch contact error because of a deformation of the add door switch.


- When the add door is pulled by force.
DDC - This occurs in the Boil wash because the add door is pushed due to a pressure difference from internal
temperature changes.
Add Door - S/W contact fault because of LID TC “L” transformation.

- The Add Door lock switch terminal is connected incorrectly.


- The Add Door lock switch terminal is broken.
DC3
- This occurs intermittently because of an electric wire leakage.
- Main PCB fault

-50-
7. Information Code
7-2. Corrective actions for each error code
Error Type Error Mode Causes Corrective Actions Description of Photo
Water Level 1C • Water level sensor • Check the water level Check the water level sensor frequency.
Sensor fault sensor terminal - Check it after the water level sensor and the
• Incorrect connections and connector are connected.
connections of the contacts. - Frequency: Approx. 26.4
water level sensor • An error occurs if an KHz with no load
terminal incorrect water level
• The hose part for sensor is used. Make
the water level sure to check the
sensor is folded. material code. (Abnormal
• Main PCB fault operation)
• If the water level
sensor is faulty, replace
it.
• If the error persists
despite taking the action
above, replace the PBA.

Washing 3C • Washing motor • Check the motor ► DD MOTOR


Motor fault connector terminal Check the resistance on the main PCB motor.
Check and • Washing motor hall connections and (Between pins 1 and 3, and 1 and 4 of the four(4)
Hall sensor fault contacts. pins)
Sensor Error • Incorrect • 3E1 is displayed - Resistance: Approx. 2 to 4MΩ
connections of the because overloading - Check the voltage when the power is on.
washing motor/hall occurs due to too much
sensor connector laundry.
• Washing motor • If the hall sensor ► UNIVERSAL MOTOR
rotor and stator fault terminal is faulty, replace Check the Resistance of Nos.1 and 4 of the wire pin
• Main PCB fault the hall sensor. on the side of the TACHO SENSOR.
• Check whether the - Resistance: Approximately 40 to 45 Ω (Normal)
stator of the motor cover
is damaged. ► THREE PHASE MOTOR
• Check for coil Measure the Resistance of Nos.
disconnections due to
foreign material. 2 and 3 of the wire pin on the side of the HALL
• If the PBA control SENSOR.
circuit is faulty, replace - The revolution of the drum needs to be reproduced.
the PBA. (Turn the drum by hand.)
- Resistance: Approximately 3 to 12V (Voltages may
-51- differ depending on the speed of the revolutions.)
7. Information Code
Error Type Error Causes Corrective Actions Description of Photo
Mode
Water Supply 4C • Water supply value • If the water supply valve has a wire 1. Check the resistance for
Check fault disconnected, replace it. the water supply valve.
• Main PCB fault • Check whether the water supply valve is - Resistance: 4.0 to 5.0 Ω
• Freezing in the winter clogged with foreign material and whether between the terminals of
season water is supplied continually. the water supply valve.
• Check whether no water is supplied 2. Check whether there is
because foreign material in the
of freezing in the winter season. water supply valve
• If the PBA relay operates abnormally, diaphragm.
replace
the PBA.

Drain Check 5C • Drain pump fault • Check whether the revolutions of the ► DRAIN MOTOR
• Freezing in the winter drain pump motor are restrained by foreign Resistance: Approximately
season material. 6.3 Ω between the
• Foreign materials in the • Check the same thing for the natural drain Terminals for the Water
drain pump process. Supply Valve
• Main PCB fault • Check whether the connections are ► DRAIN PUMP
correct and if there is any wires Resistance: Approximately
disconnected. 174 Ω between the
• If the drain pump operates abnormally Terminals for the Water
intermittently when the temperature of the Supply Valve
water in the tub is high.
• If the motor revolutions are restrained
due to freezing in the winter season, check
the method to remove the freezing and
remove as directed
Communication AC • The signals between • Check the wire connections and terminal
Check the sub and main PBAs contacts between the sub and main PBAs.
are not sensed. • Check for disconnected wires.
• Incorrect wire • Check whether the sub PBA is short-
connections between the circuited because of moisture.
sub and main PBAs. • If the main PBA’s communication circuit is
faulty, replace it.

-52-
7. Information Code
Error Type Error Mode Causes Corrective Actions Description of Photo

Heater Check HC • Heater fault • Check for disconnected wires for the washing
HC1 • A fault of the red heater. Replace if faulty.
temperature sensor at the - An HE or HE1 error occurs.
center of the dry heater • Because the dry heater or air refresh heater
• Steam function fault overheating sensor is faulty, replace it.
• Freezing in the winter - An HE2 error occurs.
season • Check the steam heater. Replace if faulty.
- An HE3 error occurs.

Water LC • Check for any leakage. • Check for any leakage on the base, Hose, ► DRAIN PUMP TYPE
Leakage LC1 • Foreign material in the Valve and Tub connections and take any required (Automatic Drainage)
Check DV case action. Check whether there is
• Fault of a hose or • For natural draining, this error occurs because any foreign material in
incorrect part engagement the drain bellows are clogged with foreign the bellows.
in the product material. Remove the foreign material. Check for any foreign
• Check the drain motor operation. Replace if it material, such as
does not operate normally. underwear wires or
coins.

► PUMP TYPE
Check for any leakage
on the base, Hose,
Valve and Tub
connections.

Overflow OC • Water level sensor fault • If the water level sensor has a functional error, Check the hose
Check • Freezing in the winter replace it. connected to the water
season • Check the hose. This error occurs if it is torn level sensor.
or has a hole. Check whether the
• This error occurs if water is frozen in the winter hose is folded, cut, or
season. Check the method to remove freezing damaged.
and follow as directed.

-53-
7. Information Code
Error Type Error Mode Causes Corrective Actions Description of
Photo

Temperature TC1 • Washing temperature sensor fault • Check the connections for the washing heater
Sensor Check • Dry temperature sensor fault temperature sensor connector.
• Faulty and incorrect connections of the dry • If the washing heater temperature sensor has a
condensing sensor functional error, replace it.
• Main PCB fault - A tE1 error occurs.
• Freezing in the winter season • Check the connections for the dry heater temperature
sensor connector.
• If the dry heater temperature sensor has a functional
error, replace it.
- A tE2 error occurs.
• Check the connections for the duct condensing
temperature sensor connector.
• If the duct condensing temperature sensor has a
functional error, replace it.
- A tE3 error occurs.

Unbalance UB • Motor hall sensor fault • Check the type of laundry. Check whether they may
Check • Caused by the laundry cause an unbalanced situation.
- If they are small but absorb a lot of water, make sure
to check and follow the related directions in the user
manual and follow the directions.

• Check the Add Door. The Add Door is opened. Close the
• Add Door Open/Close switch fault Add Door and press Start button.
DDC -
• Main PCB fault If the Add Door in not opened, need to check assembly of
wire harness and PBA.

Add Door • Check the Add Door Lock. The Add Door is not locked. If
• Add Door Lock switch fault Add Door Lock could not operate, change the Add Door
DC3 Lock. -
• Main PCB fault If the Add Door Lock operates well, need to check assem-
bly of wire harness and PBA.

-54-
7. Information Code
In-
Infor- for-
mation ma- Causes Corrective Actions Description of Photo
Type tion
Code

▶ Type1
• If a dC error occurs, check whether it The resistance of Nos. 3 and
occurs during the Boil cycle. 5 of the DOOR LOCK
SWITCH must be approxi-
- If it is detected that the door is open, mately 1000Ω±50%.
close the door.
dC • The 220V is directly connected to the
dC1 • Door switch fault door. Check and repair the power wire
Door connections and insulation state.
dC2 • Main PCB fault • Check the door switch. Replace if
faulty. ▶ Type2
• Check the main PBA door sensing The resistance of No. 2 and 3
circuit. Replace if faulty. of the DOOR LOCK SWITCH
• Check the drain Pump wire connec- must be approximately
tion. 155~200Ω
( In state of pushing slider)

-55-
7. Information Code
In-
Infor- for-
mation ma- Causes Corrective Actions Description of Photo
Type tion
Code

Check resistance values


• DDC means add door is opened normally displayed when you
press the door switch button
Close the add door.
• check add door switch, Barrier, Lock
DDC • Add door switch module’s movement is operate nor-
fault mally. check Open detection switch
Door DC3 • Main PCB fault and Barrier ‘s Lock pillars coming
down while pressing in operation Check door lock motor
• Bending connector normally.
resistance
• Main PBA door detection circuit is
fault or connector combination. (1-2 pin 46.57±15Ω)

replace or repair if faulty. Lock stroke check normal


detection on protrusion status
(3-4/3-5 pin check resistance
value displayed normally)

-56-
7. Information Code
7-3. Smart Install
1.1 Smart Install
• The installers and service technicians allows you to check the overall status of the washing machine in a short time.

1.2 How to enter Smart Install


• Plug the power cord and turn on the washing machine power by pressing the power button.
• Press the Options button to enter the option select mode and Enter the “Delay End” mode.
• Set the “17 Hour” by pressing Up/Down button and press OK button.
• Press the start/pause button for 7 seconds, “AS" appears, enter Smart Install mode state.
• Press the start/ pause button on the display state AS , operate in automatic mode.
• Press reservation or rinse button on the display state AS , operate in passive mode.

1.3 Smart Install automatic mode


• Automatically to activate all the sub-mode of the Smart Install.
Sub Mode Description
1 Progress door lock test
2 Progress drain pump operation test
3 Progress preliminary valve operation test
Co Progress cold water valve operation test
Ho Progress hot water valve operation test (*not used)
Progress wash heater operation test

6 Progress rinse operation test


Progress water shot valve operation test
7 Progress drain pump operation test
8 Progress spin operation test
9 Progress dry heater and drying fan operation test (*not used)
10 Progress door unlock test
Ot(OK) Smart Install automatic mode normally end
-57-
7. Information Code
1.4 Smart Install manual mode
• In manual mode each time you press the reservation or rinse button, to go into the next step.

Sub Mode Description


1 Progress door lock test
2 Progress drain pump operation test
3 Progress preliminary valve operation test
Co Progress cold water valve operation test
Ho Progress hot water valve operation test (*not used)
Progress wash heater operation test
Progress rinse operation test
6
Progress water shot valve operation test
7 Progress drain pump operation test
8 Progress spin operation test
9 Progress dry heater and drying fan operation test (*not used)
10 Progress door unlock test
Ot(OK) Smart Install automatic mode normally end

1.5 Smart Install Result Check


• Smart Install Result checking is possible if you enter the reservation or rinse button + Start / Pause button on the display
states “AS"
• If the Result is normal "OK", if an abnormal display the "nG".

-58-
7. Information Code
1.6 Smart Install end display
• When Smart Install ends normally, it displays the "Ot (OK)".
• When Smart Install ends abnormally, or did not run it displays the “nG".

1.7 S/W version display


• Press the Temp button on the “AS" is displayed, you may see the S/W version.

1.8 Information code information display


• Press the Smart Control button in the “AS" display status, information code display mode is activated and displays “Cr".
• Rotation jog dial
• Rotate the Jog Dial in the CW direction and show a total of seven information codes from last saved information code,
if one wheel to cycle marked by “Cr", you can recognize the information code sequence.
- 1 : Information code
- 2 : Course ID
- 3 : Water Frequency
- 4 : Water Temperature
- 5 : Air Temperature
- 6 : Spin Drum RPM
- 7 : Progress
- 8 : Step
- 9 : An information code at the time of cycle count
- 10: Total cycle count

-59-
8. PCB diagram
8-1. Circuit diagrams of main parts for main PCB

1 3
2
4
5
8

7 6

NO. Location Function Description


1 RY101 Main Relay AC Power Supply
2 CNP101 Power Supply AC Power Supply
3 CNS901 Motor control Driving motor
4 RY401 Heater Relay Supply AC power to wash heater
5 CNP401 Valve and pump driver Driving valve and pump
6 CNS402 ADD_WASH Door_lock control Controlling the ADD_WASH Door_lock
7 CNS801 Communication Communication with SUB PBA
8 CNS201 Programming Program writing

-60-
8. PCB diagram
8-2. Detailed descriptions of contact terminals for Main PCB

1(CNP101) 1(CNS901) 1(CNS801)


1(RY401)

1(RY101
)

1(CNP401)
1(CNS201)
1(CNS402)

-61-
8. PCB diagram
8-3. Circuit diagrams of main parts for Sub PCB

NO. Location Function Description

1 BZ601 Buzzer Circuit Generates sound when the menu key and encoder-key are operated or when the
menu is closed.

2 CN803 Main and Sub PCB Connection Port Main and sub PBA communication.

3 CN201 Program Writing Attach the connector for writing the program when an upgrade or change of the
program is required.

4 DSP701 Display Displays the remaining time for the selected cycle, Displays the menu and progress
status.

5 CN503 Touch connector connect to touch sensor

-62-
8. PCB diagram
8-4. Detailed descriptions of contact terminals for Sub PCB

1(CN201
)

1(CN501
)

1(CN803 1(CN503
) )

-63-
8. PCB diagram
8-3. Wiring diagram

-64-
9. Reference
9-1. Nomenclature

-65-
9. Reference
9-2. Q&A
Question Does not start.

• Make sure the washing machine is plugged in.


• Make sure the door is properly closed.
• Make sure the water taps are open.
Answer • Make sure to press or tap Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.

Question Water supply is insufficient, or no water is supplied.


• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
Answer • Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Open and close the door, then press or tap Start/Pause.
Question After a cycle , detergent remains in the detergent drawer.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the center of the detergent drawer.
Answer • Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
Question Excessive vibrations or makes noise
• Make sure the washing machine is installed on a level, solid floor that is not slippery.
If the floor is not level, use the levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other object.
Answer • Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or filter case.

-66-
9. Reference
Question Does not drain and/ or spin.
• Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is
Answer closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not clogged.
• If the washing machine is not supplied with sufficient power, the washing machine temporarily will not drain or spin.
As soon as the washing machine regains sufficient power, it will operate normally.
Question The door does not open.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
Answer • The door will not open until 3 minutes after the washing machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the washing machine has drained.
Question Excessive suds.
• Make sure the Auto Detergent and Auto Softener settings are properly configured.
• Make sure you use the recommended types of detergent as appropriate.
Answer • Use high efficiency (HE) detergent to prevent over suds.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.
Question Stops operation.
• Plug the power cord into a live electrical outlet.
• Close the door and press or tap Start/Pause to start the washing machine.
For your safety, the washing machine will not tumble or spin unless the door is closed.
Answer
• Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start.
• Make sure the mesh filter of the water supply hose at the water taps are not clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power, the washing machine temporarily will not drain or spin. As soon as
the washing machine regains sufficient power, it will operate normally.

-67-
9. Reference
Question Is it possible to open the Add Window at any time?

1) It is not possible to open the Add Window in the middle of the Sanitize or Dry cycles that are run at the high temperature inside the washing machine.
Answer 2) It will not be open for safety reasons in case Child Lock is set up to protect a child from any danger.
3) It is not open during Tub Clean and Tub Drying that are not needed to add more laundry.

Question How is the size of the Add Window designed?


Answer The size of the Window is properly designed to be fit for socks, towels and pants that are frequently added.
Question There is leak from the Add Window.

Answer Once the Add Window is closed, water inside the machine does not leak to the outside and it is tightly sealed during a washing cycle. If water drops with the
door tightly closed, feel free to stay reassured to use the machine considering that water accumulated on the gap around the Add Window drops.

Question How can I use the function to add more laundry using the Add Window?

Once the icon to add more laundry using the Add Window is on, additional laundry can be added through the Add Window.
1) [Start/Pause] Open the Add Window once the icon to add more laundry is on after pressing [Start/Pause]
2) Put laundry by pressing the center of the top part of the Add Window.
Answer 3) Press [Start/Pause] buttons after closing the Add Window.
Start the operation again that was already selected.
※ In case that you try to open the Add Window with the lamp for additional laundry off, DDC error is indicated for users’ safety.
In this case, do not be surprised. Press the Add Window until it creates some sound. it will be normally operating once Pause button is pressed.
※ Do not open the door holding the bottom of the Add Window. It might damage to a machine or it will cause injuries during use.

Question The Add Window is not open.

1) The Add Window is not open with the lamp for additional laundry off. DDC code will be indicated if you try to open it by force.
Do not be surprised in this case. Press the Add Window until it creates sounds like Ddal GGak. Then once you press Pause button, it will normally operate.
2) Once Pause is pressed in the middle of the spin cycle, it will take time until motor stops for safety reasons. Then the Add Window will be open.
Answer 3) HOT will be indicated when Pause button is pressed to add more laundry with the inside of the machine hot. Make sure to use the Add Window after HOT
indication disappears for safety reasons.
4) It is not possible to add more laundry using the Add Window after the operation of the Tub Clean and Tub Dry.
5) If Child Lock is on, release Child Lock by pressing [Temp] + [Eco Rinse] for 6 seconds.
If Child Lock is temporarily released, it is possible to open the Window with the machine not operating.

Question When unplugging the power cord in the middle of the washing cycle, the Add Window is not opened.
Answer Door and the Add Window are not open with power off. Once you try to open the Add Window, plug the power cord again and press the [Start/Pause].

-68-
9. Reference
Question Fills with the wrong water temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water lines.
• Make sure the water heater is set to supply a minimum 120 °F (49 °C) hot water at the tap. Also, check the water heater capacity and
recovery rate.
Answer • Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged.
• While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water
temperature. This is normal.
• While the washing machine fills, you may notice just hot and or just cold water going through the dispenser when cold or warm
temperatures are selected.
This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.
Question Load is wet at the end of a cycle.
• Use the High or Extra High spin speed.
Answer
• Use high efficiency (HE) detergent to reduce over suds.
• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.
Question Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
Answer • Make sure the end of the drain hose is correctly inserted and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent over suds.
Question Has foul odors.
• Excessive suds collect in recesses and can cause foul odors.
Answer
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.

-69-
9. Reference
9-3. Troubleshooting
Problem Action

Water is not supplied.


• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
4C • Make sure the washing machine is operating with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly connected.
• Clean the mesh filter as it may be clogged.
NOTE
When the washer displays the “4C” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative.

• Make sure the cold water supply hose is firmly connected to the cold water tap.
4C2
If it is connected to the hot water tap, the laundry may be deformed with some cycles.

Water is not draining.


• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the connection type.
5C • Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service center.

Operating the dryer with the door open.


DC • Make sure the door is properly closed.
• Make sure laundry is not caught in the door.

Water temperature control problem (Heater control).


HC • Clean the filter case or condenser.
• If the information code remains, contact a customer service center.

A problem has occurred in the water level sensor.


OC • Restart after spinning.
• If the information code remains on the display, contact a local Samsung service center.
-70-
9. Reference
Problem Action

Check the drain hose.


• Make sure the end of the drain hose is placed on the floor.
LC/LC1 • Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service center.
NOTE
When the washer displays the “LE” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative.

Spinning does not work.


• Make sure laundry is spread out evenly.
UB • Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be
unsatisfactory, and an “UB” check message will be shown in the display.

Motor problem.
3C • Try restarting the cycle.
• If the problem continues, call for service.

-71-
- The End -

Thank you

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