ERP Fundamentals: Standards and Processes Department 30 January 2022 Francis Mwaura

ERP Fundamentals
Standards and Processes Department
30th January 2022
Francis Mwaura,
ICT Authority | 01/31/22 | 1

…….. Tafakali haya
• So you think implementing a system is hard………
• ……….Think again! Implementing an ERP is much harder……..
• ………. It is complicated…………..,
• …………replete with a litany of implementation Horror Stories
• ……A veritable Kaleidoscope of a Mosaic

So, What’s an ERP Anyway?....................
An ERP system is a suite of software

that supports many business
functions, from accounting to human
resources to sales and marketing to
engineering. It provides a central
database for the entire organization,
connecting multiple groups with a
single source of information that
everyone can access. Along with
improved productivity and process
efficiency, key benefits include real-
time information that allows teams to
make better decisions, faster

………………..ERPs
• A strategic initiative, requires leadership support and
commitment;
• An Investment, with payback period and ROI – thus the need
for metrics – implementation, performance, benefits;
• A Project, requires an approach – Project charter;
• It is less about technology and more about people thus, change
management is key; indeed….. transformational change;
• An ERP system allows an organization to establish a completely
synchronized configuration that connects “all” the business
processes together

Imperatives…. 1. Nice to have, an idea
whose time has, BUT…build the
Business case
“Junkyard” of ICT projects
About 80% of ERP projects fails due to:
 Interests vs Needs
 Sub-optimal infrastructure
 Skills imbalance and mis-alignment
 Board/Management bliss – Highly Pitched

…….. This is why
• Custom/Bespoke Application
Current process Desired Processes

Automation of Status Quo, BPR is optional
• ERP Implementation
Current process GBP
BPR Customisation

Challenges in Implementing ERPs in PS
• Complexity of existing working structure (i.e. protocols, bureaucracy, etc.) in
meeting ERP requirements;
• Change Management, adopting the “new ways” people work after ERP
implementation;
• Lack of requisite competencies, experience and skills for implementing ERP –
Client and integration staff;
• Insufficient ICT infrastructure to implement ERP in the local authority;
• Demand for integration of incongruent legacy systems to the new system;
• Lack of technical support from appointed ERP consultants;
• The curse of choice – Broad, deep, diverse and variable choice of solutions;
• Client-Provider dissonance – Goals, Understanding, Expectations, metrics, etc
• Inadequate budget for ERP project.
KYEB ERP – Business case
Why ERP Now? State the Project objectives

What is project budget?
What are the Timelines?
P1-Initiation-
Conceptualisation and P2-Development – P3-Deployment – Data
planning – rationale, Consultancy/Contra migration, Testing, Piloting, P4-Operation – Rollout,
justification, expectations ct Training, Commissioning operation and CI
<<<<<< ??????
<<<<<< ??????>>>>> >>>>> <<<<<< ??????>>>>> <<<<<< ??????>>>>>

In Summary
Common ERP Challenges ERP Implementation Risk:
•Working out which processes •Failure to Redesign
need to be integrated. ... Business Processes to Fit
the Software: ...
•Inadequate flexibility. ...
•Lack of Senior Management
•Resistance to change. ...
Support. ...
•Not properly vetting vendors.
•Insufficient Training and
...
Reskilling of End-Users. ...
•Maintenance costs. ...
•Lack of Ability to Recruit
•Not understanding or using
and Retain Qualified
key features.
Systems, Developers.

Merci
beacu……
Gracia..……….
Thank
You…..
Asante

Conclusion and Recommendations
• Build and communicate the business case for the ERP project indetifying the key
performance measurement parameters;
• Aval adequate resources for solution identification, implementation (ibcluding
knowledge transfer and orgaonisational change management) and operational
sustainability;
• Manage expectation in all project phases;
• Undertake organizations’ readiness capacity in the aspect
of technical, management and financial terms. ERP adoption agendas should be
realistic and subtly balanced in order to reduce
the unavoidable disturbance and to ensure the
implementation will be sustainable.
• Rigorous training and education to staff and system users
are important and critical to succeesful implementation in addition to assisting the
staffs to adapt to the current system smoothly and more speedily. In addition, it
facilitates the staffs to understand the comprehensive nature of the ERP system and
to ensure their acceptance and readiness towards the new system

Annex 1

ERP Fundamentals: Standards and Processes Department 30 January 2022 Francis Mwaura

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ERP Fundamentals

Standards and Processes Department

30th January 2022

ICT Authority | 01/31/22 | 1

ICT Authority | 01/31/22 | 2

An ERP system is a suite of software

ICT Authority | 01/31/22 | 4

ICT Authority | 01/31/22 | 5

ICT Authority | 01/31/22 | 6

Current process Desired Processes

ICT Authority | 01/31/22 | 7

Why ERP Now? State the Project objectives

What are the Timelines?

ICT Authority | 01/31/22 | 10

ICT Authority | 01/31/22 | 11

ICT Authority | 01/31/22 | 12

ICT Authority | 01/31/22 | 13

ICT Authority | 01/31/22 | 14

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