Performance appraisal is the process of evaluating an employee's job performance and productivity. It involves setting performance standards, observing and evaluating performance, providing feedback, and using results to reward, motivate, and develop the employee or guide career development. The document discusses various techniques for performance appraisal, including traditional methods like straight ranking and paired comparison, as well as modern methods like 360 degree feedback and management by objectives. It also provides examples of performance appraisal systems used by companies like Coca-Cola.
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Performance appraisal is the process of evaluating an employee's job performance and productivity. It involves setting performance standards, observing and evaluating performance, providing feedback, and using results to reward, motivate, and develop the employee or guide career development. The document discusses various techniques for performance appraisal, including traditional methods like straight ranking and paired comparison, as well as modern methods like 360 degree feedback and management by objectives. It also provides examples of performance appraisal systems used by companies like Coca-Cola.
Performance appraisal is the process of evaluating an employee's job performance and productivity. It involves setting performance standards, observing and evaluating performance, providing feedback, and using results to reward, motivate, and develop the employee or guide career development. The document discusses various techniques for performance appraisal, including traditional methods like straight ranking and paired comparison, as well as modern methods like 360 degree feedback and management by objectives. It also provides examples of performance appraisal systems used by companies like Coca-Cola.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
Performance appraisal is the process of evaluating an employee's job performance and productivity. It involves setting performance standards, observing and evaluating performance, providing feedback, and using results to reward, motivate, and develop the employee or guide career development. The document discusses various techniques for performance appraisal, including traditional methods like straight ranking and paired comparison, as well as modern methods like 360 degree feedback and management by objectives. It also provides examples of performance appraisal systems used by companies like Coca-Cola.
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MADE BY-
Reshma tummala (6)
Richa mishra (8) Sneha rani (38) Palak singhal (39) Aditi kakar (42) Silkey varshney (46) Anuja agrawal (56) Gitanjali arora (60) What is performance appraisal Performance appraisal is the process of obtaining, analyzing and recording information about the relative worth of an employee.
The focus of the performance appraisal is
measuring and improving the actual performance of the employee and also the future potential of the employee.
Its aim is to measure what an employee does.
Objectives of performance appraisal To effect promotion based on competence and performance To confirm the services of probationary employees upon their completing the probationary period satisfactorily. To assess the training and development needs of employees To decide upon a pay raise where ( as in the unorganized sector ) regular pay scales have not been fixed. To let the employees know where they stand in so far as their performance is concerned and to assist them with constructive criticism and guidance for the purpose o their development To improve communication. It provides a format for dialogue between the superior and the subordinate. It improves the understanding of personal goals and concerns. It can be used to determine whether HR programs such as selection, training and transfer have been effective or not Traditional approach Traditionally, performance appraisal has been used as just a method for determining and justifying the salaries of the employees. After it is used as a tool for determining rewards and punishments for the past performance of the employees This approach did not consider the developmental aspects of the employee performance. The primary concern of the traditional approach is to judge the performance of the organization as a whole by the past performances of its employees In 1950s the performance appraisal was recognized as a complete system in itself and the Modern Approach to performance appraisal was developed. Modern approach The modern approach to performance development has made the performance appraisal process more formal and structured. the performance appraisal is taken as a tool to identify better performing employees from others, employees training needs, career development paths, rewards and bonuses and their promotions to the next levels. Now appraisals have become a continuous and periodic activity in the organizations. The results of performance appraisals are used to take various other HR decisions like promotions, demotions, transfers, training and development, reward outcomes It also includes feedback. Techniques of performance appraisal Traditional method
Straight line method
This is one of the oldest and simplest techniques of performance appraisal. In this method, the appraiser ranks the employees from the best to the poorest on the basis of their overall performance. It is quite useful for a comparative evaluation No feedback is given This method is subject to hallow and recency effect. PAIRED COMPARISON A better technique of comparison than the straight ranking method
this method compares each employee with
all others in the group, one at a time.
After all the comparisons on the basis of
the overall comparisons, the employees are given the final rankings. Modern methods 360 Degree Performance Appraisals It is known as 'multi-rater feedback‘. It is the most comprehensive appraisal where the feedback about the employees’ performance comes from all the sources that come in contact with the employee on his job. 360 degree appraisal has four integral components: 1. Self appraisal 2. Superior’s appraisal 3. Subordinate’s appraisal 4. Peer appraisal MANAGEMENT BY OBJECTIVES The concept of ‘Management by Objectives’ (MBO) was first given by Peter Drucker in 1954. It is a process where o employees and the superiors come together to identify common goals, o the employees set their goals to be achieved, o the standards to be taken as the criteria for measurement of their performance and contribution and deciding the course of action to be followed Performance appraisal in Coca Cola Ltd Performance appraisal in COCA-COLA LTD. is done annually. For appraisal in Coca-Cola Ltd. a SELF-APPRAISAL form is given to the staff members and they fill it up. Then after according to their self-observation and through the appraisal form filled by the staff members rating is given to the members. Accordingly then incentives and promotions are granted. In COCA-COLA LTD. at the majority senior staff members submit all the information timely to their superiors. Old Performance Appraisal System The appraisal occurred once a year. It required employees to document their accomplishments. The manager would assess these accomplishments in writing and assign numerical ratings. The appraisal included a summary written appraisal and a rating from 1 (unsatisfactory) to 5 (exceptional). Merit increases were tied to the summary rating level. Merit increase information and performance appraisals occurred in one session. DRAWBACKS Inequitable ratings Employee dissatisfaction All employees given merit raises irrespective of their performances. New Performance Appraisal System The absence of a numerical rating system. The presence of a half-year feedback session. The provision for development planning. Prohibition in the appraisal guidelines of the use of subjective assessments of performance. Three stages FIRST STAGE Occurs at the beginning of the year. Written agreement on the employee’s goals, objectives, plans, and tasks for the year. Standards of satisfactory performance SECOND STAGE Mid-year Mandatory feedback Progress toward objectives performance strengths and weaknesses Objectives sheet THIRD STAGE Takes place at year’s end. Written document Feedback and improvement. Training, education, or development experiences Merit raise amount SURVEY 81 percent better understood work group objectives 84 percent considered the new appraisal fair 72 percent said they understood how their merit raise was determined 70 percent met their personal and work objectives 77 percent considered the system a step in the right direction CONCLUSION Improvement Employees satisfaction Better co ordination Employees are objective specific Achievement of set targets and standards.