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    Daft11ePPT Ch17

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    Daft11ePPT Ch17

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    Johthedreamer
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    Daft11ePPT_Ch17

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    20 views12 pages

    Daft11ePPT Ch17

    Uploaded by

    Johthedreamer

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    Chapter 17

    Managing Communication

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    Communication Is the
    Manager’s Job
    ❖ Today’s complex business environment depends on effective
    communication
    ❖ Managers spend 80% of their day communicating
    ❖ 48 minutes of every hour is spent:
    ❖ On the telephone
    ❖ Communicating online
    ❖ Talking informally
    ❖ Communication permeates every management function
    ❖ Manager’s communication is purpose-directed―directs
    everyone’s attention toward the goals

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    2
    What is Communication?

    Communication is the process by which information is


    exchanged and understood by two or more people,
    usually with the intent to motivate or influence
    behavior

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    3
    17.2 - A Model of Communication

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    4
    Communicating Among People

    ❖ Communication can break down if the sender and


    receiver do not encode or decode in the same way
    ❖ Cultural differences can add to the communication
    challenge
    ❖ Some cultures are high-context while others are low-
    context

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    5
    Communication Channels

    ❖ Managers must choose appropriate channels to


    convey messages
    ❖Routine versus non routine messages
    ❖ Each communication channel has advantages and
    disadvantages
    ❖ Channel richness – the amount of information that
    can be communicated in an episode

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    6
    17.4 - A Continuum of Channel
    Richness

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    7
    Gender Differences in
    Communication
    ❖ Managers must be aware of factors that influence
    communication
    ❖ For most women, talking means conversation
    ❖ Women connect, involve, and participate through
    communication
    ❖ Men use verbal language to exhibit knowledge and
    skill
    ❖ Women’s style may be more appropriate for leading
    and inspiring

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    8
    Nonverbal Communication
    ❖ Message sent through human actions and behavior
    ❖Body language
    ❖Facial expressions
    ❖Gestures
    ❖Touch
    ❖Use of space

    ❖ Can express enthusiasm, warmth, confidence, arrogance,


    indifference, and displeasure

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    9
    Listening
    The skill of grasping both facts and feelings to
    interpret a message’s meaning
    ❖ Listening to employees and customers is important
    ❖ Information in organizations flows from the bottom
    up
    ❖Managers today know the importance of feedback
    ❖ Blogs are being used to stay in touch with employees
    and customers

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    10
    Tips for Improving Writing Skills

    ❶ Respect the reader


    ❷ Know your point and get to it
    ❸ Write clearly rather than
    impressively
    ❹ Get a second opinion

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    11
    Crisis Communication

    ❖ Communication is crucial during times of crisis


    ❖ Management skills for dealing with crisis:
    ❖Stay calm, listen hard
    ❖Be visible
    ❖Get the awful truth out
    ❖Communicate a vision for the future

    © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    12

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