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    Module 3 BBA

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    Moktar Tall Man
    This document discusses cultural diversity and socializing in business contexts. It covers building relationships across cultures through understanding partners' backgrounds, avoiding embarrassment, and maintaining small talk. The three key points are: 1) Understanding cultural differences is important for developing good relationships with international partners. 2) Socializing helps make partners feel comfortable through welcoming visitors, exchanging small talk, and avoiding closed discussion topics. 3) Small talk is useful for putting partners at ease and should be maintained during meetings, breaks, meals and other occasions.

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    Module 3 BBA

    Uploaded by

    Moktar Tall Man
    25 views22 pages
    This document discusses cultural diversity and socializing in business contexts. It covers building relationships across cultures through understanding partners' backgrounds, avoiding embarrassment, and maintaining small talk. The three key points are: 1) Understanding cultural differences is important for developing good relationships with international partners. 2) Socializing helps make partners feel comfortable through welcoming visitors, exchanging small talk, and avoiding closed discussion topics. 3) Small talk is useful for putting partners at ease and should be maintained during meetings, breaks, meals and other occasions.

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    This document discusses cultural diversity and socializing in business contexts. It covers building relationships across cultures through understanding partners' backgrounds, avoiding embarrassment, and maintaining small talk. The three key points are: 1) Understanding cultural differences is important for developing good relationships with international partners. 2) Socializing helps make partners feel comfortable through welcoming visitors, exchanging small talk, and avoiding closed discussion topics. 3) Small talk is useful for putting partners at ease and should be maintained during meetings, breaks, meals and other occasions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    25 views22 pages

    Module 3 BBA

    Uploaded by

    Moktar Tall Man
    This document discusses cultural diversity and socializing in business contexts. It covers building relationships across cultures through understanding partners' backgrounds, avoiding embarrassment, and maintaining small talk. The three key points are: 1) Understanding cultural differences is important for developing good relationships with international partners. 2) Socializing helps make partners feel comfortable through welcoming visitors, exchanging small talk, and avoiding closed discussion topics. 3) Small talk is useful for putting partners at ease and should be maintained during meetings, breaks, meals and other occasions.

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    Download as pptx, pdf, or txt
    of 22

    BUSINESS ENGLISH ADVANCE

    INSTRUCTOR: HARBI BARKAD ADEN


    MODULE 3: CULTURAL DIVERSITY AND
    SOCIALISING
    Unit 1

    Building A Relationship

    Aims: Cross-cultural Understanding


    Welcoming Visitors
    Small talk: keeping the conversation going on
    Briefing

    This module looks at issues relating to working with


    professionals from other countries where cultural
    misunderstandings may cause embarrassment. It relates
    closely to the later module on Meetings.

    This unit focuses on developing personal relationships


    and mutual understanding between business partners

    understanding is essential in order to get on well with


    one's partners from other countries. Socialising is
    instrumental in this: it is about making relations.
    Cross-cultural understanding (1)

    Working with professionals may inculcate the following


    points :

    Where partners are from?


    Why are they here?
    What kind of relationships are represented?
    Topics of conversation
    What they won’t be talking about?
    For example: you have a British and a German
    business partners. During your discussion, you make
    a playful and humorous approach.

    How likely your partners will react?


    Cont…

    In some countries, such as Britain, joking is often


    used to relieve tension.

    In others, such as Germany, that might be


    regarded as flippant or unprofessional
    Understanding other people’s culture in business
    necessitates:

    1. To be familiar with their behaviours; eyes contact. For


    example: Americans signal interest and comprehension by
    bobbing their heads or grunting.

    2. While British pay strict attention to a speaker, listen


    carefully, and blink their eyes to let the speaker know he /
    she has been heard and understood
    Tip
    Do not stare oddly at people. It is considered rude to stare.
    What to be considered

    Think about possibly taboo subjects, such as:

    Democracy has a
    Politics in countries where open varied meanings
    political diversity is not across countries,
    tolerated. so be careful
    about it.

    Talking about Discussing


    Alcohol and
    family
    certain foods business too
    relationships early.
    Exercise

    Read the typescript of a recording between the


    interviewer and Peter (Page 3). Peter suggests seven areas
    that are important for someone planning to do business
    across a cultural frontier. Identify what are these seven.
    Preparation for Contact

    It is a question
    of courtesy

    Goodwill and
    Tact and
    good Culture consideration
    manners

    Save from
    embarrassment
    2. Welcoming Visitors

    Welcoming visitors involves making people feel


    relaxed and comfortable in a new environment.

    An essential part of this is small talk.

    What happens when a visitor arrives with


    an appointment to visit a company?
    Typical Stages of the First Meeting

    Stages of a meeting

    1. Welcome and 2. Small


    introduction talk/Settling in

    3.
    4. Begin
    Preliminaries/Pla
    discussions
    n for the visit

    What conversations take place (in stage two above)?


    • offer of refreshments
    • questions about trip
    • first visit / previous visits
    • length of stay / hotel, etc.
    • special interests / needs
    • reference to previous contact / other small talk.
    3. Small talk: keeping the conversation going

    Small talk is always useful:

    • at the beginning of a meeting, welcoming a


    Visitor.

    At other moments in a business relationship.


    Elicit suggestions for:
    • during breaks
    • meals
    • social occasions
    • evenings
    • moving from one place to another.
    Cont…

    Effective conversation requires:

    That speakers recognise and pick up the right


    questions and answers .
    Conversation proceeds on the basis of clues in
    previous sentences or in the immediate context.
    Additional points you may wish to mention:

    small talk helps develop good relations and a


    good atmosphere.

    Small talk happens between People who meet in the


    casual acquaintances. course of their work.

    Or maybe engaged in
    different fields, or staying in
    the same hotel or travelling
    on the same plane.
    Keynotes of Unit 1

    1. Understanding your partner’s cultural background is


    very crucial.
    2. Socialise yourself in the workplace by developing good
    relationships.
    3. Avoid embarrassment during your meeting.
    4. Before receiving your business partner, check where do
    they come from, why are they here, what will not they be
    talking about.
    5. Maintain small talk as it is very important at ease of
    your partner. Do not talk closed topics which will make
    them uncomfortable.
    Unit 2
    Culture an entertainment

    Cultural diversity scopes the following features:


    1. conventions and customs
    2. language
    3. history
    4. religion
    5. historical experience
    6. social systems
    7. geography
    8. regional influences and other features.
    Inviting, and accepting or declining

    Study the language use for invitation, accepting and


    declining in page 12-13.
    Eating out

    There is scope for some discussion and teaching of


    food and cooking vocabulary which can be very
    useful to business people who eat out with partners.

    Study the tapescript in page 17.


    END

    THANK YOU!

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