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A Time You Weren't Listened To

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A time you weren't listened to

• Think of a time when you felt that you weren't listened


to (could be work, family, doctors, shopping etc)
• Share stories.
• The listener must try and identify 2 things: what the
person in the story did that demonstrated non-
listening and what impact this had on the speaker
(usually they feel devalued, angry, upset, hurt).
• You can gather all the ideas together and develop
some principles of good listening by reversing what
happened in the stories."
EFFECTIVE & ACTIVE LISTENING

INSTRUCTOR: SARWAT TAMER


“One of the most sincere forms of respect is
actually listening to what another has to
say.”

Bryant H. McGill
DIFFERENCE BETWEEN LISTENING AND HEARING
• Hearing is an accidental and automatic brain
response to sound that requires no effort. For
example, we are accustomed to the sounds of
honking cars, construction workers, planes, the
rattling of pots and pans, and so on.
• Listening a skill, is purposeful and focused rather
than accidental. As a result, it requires motivation
and effort. Example: paying attention not only to the
lecture/presentation, but how it is presented, the use
of language,(words) and how the other person uses
his/her non-verbal cues.
Define Active/Effective Listening
• It is the process of listening attentively while someone
else speaks, acknowledging, reflecting back
paraphrasing and withholding judgment.

Reflect: Think deeply or carefully about the speaker’s train of thought.


Paraphrasing: express the meaning of (something written or spoken) using
different words, especially to achieve greater clarity.
Acknowledge: accept or admit 
BARRIERS TO EFFECTIVE LISTENING
❖ Inappropriate Non-Verbal Cues
✔Leaving the room while the speaker is presenting.
✔Fidgeting or making distracting physical movements.
✔Checking text messages, yawning, looking around the
room or off Into the distance.
✔Daydreaming: Listener hears something that sets
off a chain of unrelated thoughts in their head –
they become distracted by their ‘own world’ and
adopt a ‘far-away’ look.
❖Preconceived ideas or bias: Being open-minded to the
ideas and opinions of others, this does not mean you
have to agree but should listen and attempt to
understand.
❖Physical state: Hunger, tiredness,
physical pain, depression,
temperature of the room,
sitting on an uncomfortable
surface
❖Noisy Transmittance: The listener may not be
able to understand the message due to a lot of
noise in the surrounding. Example problem
with the signal transmission or the speaker’s
microphone, construction work etc.
❖Different Levels of Perception: All the
listeners do not have the same level of
understanding. Example, listener with lower
level of understanding could face a problem in
decoding the message aptly.
https://youtu.be/Fqw-9yMV0sI
• What is Alanna Shaikh, Global health expert
talking about?
• Discuss at least three or four important points
that the speaker talk about during her talk.
• What recommendation/recommendations did
the speaker give at the end of the video?
Key Elements of Effective Listening
• Maintain eye contact give undivided attention
and acknowledge the speaker’s message
• Don’t look at your watch, phone, other people or
activities in or beyond the room
• Refrain from side conversations.
• Body language—crossed arms with negative
expressions can make you seem offensive.
• Offer some facial expressions, such as a nod or a
smile.
• Ensure your posture and demeanour (the way a
person behaves toward other people)are open
and inviting
(3) Provide feedback
• Ask related and relevant questions.
• Seek clarification if needed.
(4) Respond appropriately
• Avoid attacking the speaker verbally or otherwise
putting them down
• Treat the other person as you would want to be
treated.
(5) Defer judgment
• Be empathetic (put yourself in other person’s shoe)
• Consider the communication from the perspective of
the speaker
• Listen to the entire message before interjecting with
your own comments.
(6) Stop talking: You should accept the role of a
listener by concentrating on what the speaker
says. While someone else has the floor and is
handling the show, don’t interrupt with a quick
reply or opinion. It is true that by interrupting
talks with their opinions, the listener sidetrack
discussions and cause hard feelings among
others.
(7) Physical Preparation: Listeners should sit erect
and look at the speaker with a view to establish
interest in the him/her (sitting posture).Use a
small pad and pen to jot down the important
points, which will in turn help you improve your
concentration and increase your understanding.
CONCLUSION
ARISTOTLE PERSUASIVE TECHNIQUES
• Ethos or the ethical appeal, means to convince
an audience of the author’s credibility 
• Pathos or the emotional appeal, means to
persuade an audience by appealing to their
emotions.
• Logos or the appeal to logic, means to
convince an audience by using logic or reason.
ACTIVITIES BASED ON VIDEOS

https://youtu.be/CqgmozFr_GM
• What is the topic of the video?
• Discuss the quote “Pressure is a privilege”.
• Why do we fail to perform well under
pressure?
• Why does this happen, and what can we do to
avoid it? 

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