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    Fishbone Diagram: by Muhammad Hossain

    Uploaded by

    yildirimonline
    This document provides information about fishbone diagrams, including: - Fishbone diagrams, also called Ishikawa diagrams or cause-and-effect diagrams, are used to identify and organize potential causes for quality problems or other issues. - The fishbone diagram structure has a main effect or problem at the right, and categories of potential causes (like the bones of a fish) branching out from it. Common cause categories include the six M's of manufacturing. - When using a fishbone diagram, it's important to thoroughly analyze potential causes and include only the most relevant key information to identify root causes rather than symptoms. Group work can help identify different perspectives on causes.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Fishbone Diagram: by Muhammad Hossain

    Uploaded by

    yildirimonline
    238 views25 pages
    This document provides information about fishbone diagrams, including: - Fishbone diagrams, also called Ishikawa diagrams or cause-and-effect diagrams, are used to identify and organize potential causes for quality problems or other issues. - The fishbone diagram structure has a main effect or problem at the right, and categories of potential causes (like the bones of a fish) branching out from it. Common cause categories include the six M's of manufacturing. - When using a fishbone diagram, it's important to thoroughly analyze potential causes and include only the most relevant key information to identify root causes rather than symptoms. Group work can help identify different perspectives on causes.

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    2-fishbone-diagram

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    This document provides information about fishbone diagrams, including: - Fishbone diagrams, also called Ishikawa diagrams or cause-and-effect diagrams, are used to identify and organize potential causes for quality problems or other issues. - The fishbone diagram structure has a main effect or problem at the right, and categories of potential causes (like the bones of a fish) branching out from it. Common cause categories include the six M's of manufacturing. - When using a fishbone diagram, it's important to thoroughly analyze potential causes and include only the most relevant key information to identify root causes rather than symptoms. Group work can help identify different perspectives on causes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    238 views25 pages

    Fishbone Diagram: by Muhammad Hossain

    Uploaded by

    yildirimonline
    This document provides information about fishbone diagrams, including: - Fishbone diagrams, also called Ishikawa diagrams or cause-and-effect diagrams, are used to identify and organize potential causes for quality problems or other issues. - The fishbone diagram structure has a main effect or problem at the right, and categories of potential causes (like the bones of a fish) branching out from it. Common cause categories include the six M's of manufacturing. - When using a fishbone diagram, it's important to thoroughly analyze potential causes and include only the most relevant key information to identify root causes rather than symptoms. Group work can help identify different perspectives on causes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 25

    Fishbone Diagram

    By
    Muhammad Hossain
    Cause and Effect

    What is main problem to ensure 100%


    TATA Customers at our workshop?

    Customer Dissatisfaction
    Cause and Effect

    Performance of employees are not in


    satisfactory level due to poor salary.

    Performance of employees are not in


    satisfactory level due to poor salary.

    Performance of employees = Effect


    poor salary = Cause
    Cause and Effect

    Sales of TATA vehicles has increased from


    last month due to cash back offer.

    Sales of TATA vehicles has increased from


    last month due to cash back offer.

    Sales of TATA vehicles has increased = Effect


    Due to cash back offer= Cause
    Cause and Effect- Consider timing

    We need additional 15 service centers at city


    areas as the vehicle population increased on
    last 3 years.

    We need additional 15 service centers at city


    areas as the vehicle population increased on
    last 3 years.

    We need additional 15 service centers = Effect


    vehicle population increased on last 3 years=Cause
    Fish Bone Diagram
     
    Cause–and–Effect Diagram

    Ishikawa Diagram as created by Kaoru Ishikawa (1968)

    One of the Seven Basic Tools of Quality


    Fish Bone Diagram

    Cause 2 Cause 1

    Effect
    -Problem
    Type

    Cause 4 Cause 3
    Fish Bone Diagram- factors need to consider on analysis
    Fish Bone Diagram Template: 6 sided
    Material Method Machine

    ce
    ffi
    O

    te
    at
    Measurement Man
    Management
    Fish Bone Diagram Template: 6 sided
    Clock malfunctioning Staff bus Driver Late
    Punching finger detection
    Machine Man problem
    Bus Off road ( C & E)

    Punch Machine not working Security guard /peon was late


           

    Forgot to set alarm Incorrect Time on Alarm clock


    Method Measurement
    Wrong estimation on Time/
    Choose wrong route Road traffic
           

    Fuel stock Wrong time management


    Material Management
    Biryani effect Wrong vehicle management
    Cough syrup/ Slipping pill for
    medication Wrong root management
         
    Forgot to punch?
    Fish Bone Diagram- factors need to consider on analysis

    The 7 P's (used in marketing industry)

    •Product/Service
    •Price
    •Place
    •Promotion The 6 M's (used in manufacturing industry)
    •People/personnel
    •Process Machine (technology)
    •Physical Evidence Method (process)
    Material (Includes Raw Material, Consumables and Information.)
    Man Power (physical work)/Mind Power (brain work)
    Measurement (Inspection)
    Management

    The 5 S's (used in service industry)


    Surroundings
    Suppliers
    Systems
    Skills
    Safety
    Fish Bone Diagram Template: The 6 M's
    (used in manufacturing industry)
    Fish Bone Diagram Template: General Application
    Fish Bone Diagram Template: 7 P (used in marketing industry)
    Fish Bone Diagram Template: 7 Cs (used in marketing industry)
    Good performance of ONE STOP by MD. MAINUL HUQ - 20100764, Sr. Executive, 

    Professionalism Team Approach

    Good
    KPI understanding

    Consequences
    SOP and JD seating Good
    Performance
    performance
    IT based Task evaluation &
    appraisal
    Need based
    QMS Training

    Training &
    Management Motivation
    Poor Customer Satisfaction at Service centre

    Improper Vehicle Servicing

    No Service planning

    No Service record
    Multiple Owner/ User Don’t understand the importance of
    service

    Financial Problem

    Vehicle
    Off road
    Poor Customer Satisfaction at Service centre

    Improper Vehicle Servicing

    Financial Problem

    Long distance of Service Center


    Multiple Owner/ User Service Cost is high

    No Service planning

    Vehicle
    Off road
    Fish Bone Diagram: Low Customer Satisfaction
    Fish Bone Diagram: Customer Dissatisfaction
    Common Mistakes

    •Cause and effect confusion

    •No depth Analysis

    •Too much information/ Absent of key words


    Group Task: Fishbone Diagram
    Customer Dissatisfaction on :

    1. TATA ACE HT/ Any other Models


    2. Vehicle Servicing
    3. Spare Parts

    Major problem of :

    4. Credit Collection
    5. PDI
    6. Vehicle Inspection
    7. Nitol Motors Ltd
    Thank You
    For more information, Pls visit to my website:

    https://hossainmce04.wordpress.com/
    You can e-mail me in the following ID if you have any suggestion :

    [email protected]

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