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    Helping Skills 101: Intentional Interviewing

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    MsMhey Palattao
    This document provides information on helping and counseling skills. It discusses that competent interviewing can positively impact people's lives, and that people are capable of changing their thoughts, feelings, behaviors, and perspectives. It then lists personal characteristics that are helpful for helpers, such as being authentic, interested in others' welfare, and able to maintain boundaries. The document also covers emotional intelligence domains like self-awareness, self-regulation, social skills, and empathy. For each domain, it provides examples of skills and competencies. Finally, it discusses core conditions for interviewing like empathy, genuineness, and unconditional positive regard. It also covers attending behaviors like making eye contact, using an engaged tone of voice, verb

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    Helping Skills 101: Intentional Interviewing

    Uploaded by

    MsMhey Palattao
    38 views19 pages
    This document provides information on helping and counseling skills. It discusses that competent interviewing can positively impact people's lives, and that people are capable of changing their thoughts, feelings, behaviors, and perspectives. It then lists personal characteristics that are helpful for helpers, such as being authentic, interested in others' welfare, and able to maintain boundaries. The document also covers emotional intelligence domains like self-awareness, self-regulation, social skills, and empathy. For each domain, it provides examples of skills and competencies. Finally, it discusses core conditions for interviewing like empathy, genuineness, and unconditional positive regard. It also covers attending behaviors like making eye contact, using an engaged tone of voice, verb

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    HELPING-SKILLS-101-Session-1

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    This document provides information on helping and counseling skills. It discusses that competent interviewing can positively impact people's lives, and that people are capable of changing their thoughts, feelings, behaviors, and perspectives. It then lists personal characteristics that are helpful for helpers, such as being authentic, interested in others' welfare, and able to maintain boundaries. The document also covers emotional intelligence domains like self-awareness, self-regulation, social skills, and empathy. For each domain, it provides examples of skills and competencies. Finally, it discusses core conditions for interviewing like empathy, genuineness, and unconditional positive regard. It also covers attending behaviors like making eye contact, using an engaged tone of voice, verb

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    38 views19 pages

    Helping Skills 101: Intentional Interviewing

    Uploaded by

    MsMhey Palattao
    This document provides information on helping and counseling skills. It discusses that competent interviewing can positively impact people's lives, and that people are capable of changing their thoughts, feelings, behaviors, and perspectives. It then lists personal characteristics that are helpful for helpers, such as being authentic, interested in others' welfare, and able to maintain boundaries. The document also covers emotional intelligence domains like self-awareness, self-regulation, social skills, and empathy. For each domain, it provides examples of skills and competencies. Finally, it discusses core conditions for interviewing like empathy, genuineness, and unconditional positive regard. It also covers attending behaviors like making eye contact, using an engaged tone of voice, verb

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    You are on page 1of 19

    Helping Skills 101

    Intentional Interviewing
    • Competent interviewing makes a difference in
    the lives of individuals
    • People can change their thoughts, feelings,
    behaviors, and the meanings and visions that
    guide their future.
    • “not theories and techniques heal… but the
    human dimension in therapy…” (Elkins, 2009)
    Personal characteristics
    that help
    • Identity
    • Respects and appreciates oneself
    • Open to change
    • Makes choices that are life-oriented
    • Authentic, sincere and honest
    • Possesses a sense of humor
    • Willing to admit mistakes
    • Lives in the present
    • Interested in the welfare of others
    • Possesses effective interpersonal skills
    • Involved in his/her work and able to derive meaning from
    it
    • Passionate and able to maintain healthy boundaries
    EQ Domains

    Self-awareness
    Self-regulation
    Motivating oneself and using abilities
    Social Skills
    Empathy
    Self-Awareness

    • Focuses consciousness about oneself,


    emotions and effects of these
    • Able to take an honest look at one’s life
    without the attachment to it being right or
    wrong.
    • Sure about one’s self worth
    Self-regulation

    • Self-control. Managing disruptive impulses.


    • Trustworthiness. Maintaining standards of honesty
    and integrity.
    • Conscientiousness. Taking responsibility for your own
    performance.
    • Adaptability. Handling change with flexibility.
    • Innovation. Being open to new ideas.
    • Achievement drive. Constant striving to
    improve or to meet a standard of excellence.
    Motivation
    • Commitment. Aligning with the goals of the
    group or organization.
    • Initiative. Readying oneself to act on
    opportunities.
    • Optimism. Pursuing goals persistently despite
    obstacles and setbacks.
    Social Skills

    • Influence. Wielding effective persuasion tactics.


    • Communication. Sending clear messages.
    • Leadership. Inspiring and guiding groups and people.
    • Change catalyst. Initiating or managing change.
    • Conflict management. Understanding, negotiating and
    resolving disagreements.
    • Building bonds. Nurturing instrumental relationships.
    • Collaboration and cooperation. Working with others
    toward shared goals.
    • Team capabilities.
    Core Conditions in Interviewing

    • Empathy: Understanding what the other


    person feels and not just what you would feel if
    you were the other person.

    • Genuineness: Being who you are without


    pretense.

    • Unconditional Positive Regard: Accepting the


    person for who he or she may be without
    putting conditions on it.
    Empathy

    • Service orientation. Anticipating, recognizing


    and meeting clients’ needs.
    • Developing others. Sensing what others need
    to progress and bolstering their abilities.
    • Leveraging diversity. Cultivating opportunities
    through diverse people.
    • Political awareness. Reading a group’s
    emotional currents and power relationships.
    • Understanding others. Discerning the feelings
    behind the needs and wants of others.
    Skill No. 1
    Attending Behavior: Basic To
    Communication

    • Attending Behavior: Supporting the


    student with individually and culturally
    appropriate visuals, vocal quality, verbal
    tracking, and body language.
    Attending Behavior

    • Physical Attending:
    • Posture, eye contact, and general
    body position that communicates
    the counselor is paying attention to
    the client.

    1. Visual/eye contact
    2. Vocal qualities
    3. Verbal tracking
    4. Attentive and authentic body language
    The Basics of Listening

    Visual / Eye Contact

    Vocal Qualities
    3xV+B
    Verbal Tracking

    Body Language
    Visual/eye contact

    - Direct eye contact is considered a sign


    of interest.
    - We not only want to look at client, we
    also want to notice breaks in eye
    contact.
    - When issue is interesting client’s pupils
    tend to dilate, but contract when
    uncomfortable or boring.
    Vocal Qualities

    Voice is an instrument that


    communicates much of the feeling a
    person have toward another person.
    Verbal Tracking

    • Staying within the topic that the student


    presents
    • Verbal tracking encourages
    client/student to give a full narrative of
    the issue
    Psychological Attending

    The ability to pick up the other


    person’s non-verbal as well as
    the verbal messages.
    END OF SESSION 1

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