External Environment Scanning 1
External Environment Scanning 1
External Environment Scanning 1
STRATEGIC
MANAGEMENT
INPUTS
CHAPTER 2
THE EXTERNAL
ENVIRONMENT:
OPPORTUNITIES, THREATS,
INDUSTRY COMPETITION, &
COMPETITOR ANALYSIS
Authored by:
Marta Szabo White. Ph.D
Georgia State University
THE STRATEGIC MANAGEMENT
PROCESS
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KNOWLEDGE OBJECTIVES
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KNOWLEDGE OBJECTIVES
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IMPORTANT DEFINITIONS
● General
● Industry
● Competitor
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IMPORTANT DEFINITIONS
● General Environment
MACRO Dimensions in the broader society that influence
an industry and the firms within it
● Industry Environment
Set of factors that directly influences a firm and its
competitive actions and response
● Competitor Environment
MICRO Focuses on each company against which a firm
directly competes
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THE EXTERNAL ENVIRONMENT
FIGURE 2.1
The External
Environment
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OPENING CASE
BRITISH PETROLEUM (BP)
External environment affects a firm’s
strategic actions
●BP seeks to expand its oil reserves after the
Deepwater Horizon oil and gas drilling platform
disaster in the Gulf of Mexico by forming joint
ventures in Russia with Rosneft Corporation and in
India with Reliance Industries.
●BP’s strategic actions are also affected by
conditions in other segments of its general
environment: e.g., the political/legal, social/cultural,
and physical environment segments.
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THE EXTERNAL ENVIRONMENT
A firm’s external environment creates:
● OPPORTUNITIES
e.g., the opportunity for BP to enter other global
markets, and
● THREATS
e.g., the possibility that additional regulations in its
markets will reduce opportunities for BP to extract oil
and gas
EXTERNAL
NG
ENVIRONMENT
UNDERSTANDING
HI
TC
INTERNAL
MA
ENVIRONMENT
KNOWLEDGE
VISION, MISSION,
AND STRATEGY
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THE EXTERNAL ENVIRONMENT
GENERAL
●The General Environment is grouped into seven
environmental segments:
[1] Demographic
[2] Economic
[3] Political/Legal
[4] Sociocultural
[5] Technological
[6] Global
[7] Physical
●To successfully deal with uncertainty in the external
environment and achieve strategic competitiveness,
firms must be aware of and understand these segments.
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THE EXTERNAL ENVIRONMENT
GENERAL
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
Demographic Segment
• Population size
• Age structure
• Geographic distribution
• Ethnic mix
• Income distribution
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
Political/Legal Segment
• Antitrust laws
• Taxation laws
• Deregulation philosophies
• Labor training laws
• Educational philosophies and policies
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
Technological Segment
• Product innovations • Applications of knowledge
• New communication • Focus of private and
technologies government-supported R&D
expenditures
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
Global Segment
• Important political events
• Critical global markets
• Newly industrialized countries
• Different cultural and institutional attributes
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS
• Complex
• Global
• Uncertain
• Ambiguous
• Incomplete
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EXTERNAL ENVIRONMENTAL
ANALYSIS
•• Identifying
Identifying early
early signals
signals of
of
SCANNING environmental
trends.
trends.
changes and
environmental changes and
MONITORI •• Detecting
Detecting meaning
ongoing
meaning through
through
ongoing observations of
observations of
NG environmental
environmental changes and
trends.
trends.
changes and
ly z ing •• Developing
Developing projections
projections of
Ana ernal
of
e xt FORECASTI anticipated
anticipated outcomes
outcomes based
based
th e e nt on
on monitored changes and
monitored changes and
en v ir on m
c u lt, NG trends.
trends.
a d iffi et •• Determining
Determining the
the timing
timing and
is y and
if i ca n t, ASSESSING importance
changes
changes and
of environmental
importance of environmental
and trends
trends for
for firms’
firms’
sign tivity. strategies and management.
strategies and management.
ac
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EXTERNAL ENVIRONMENTAL
ANALYSIS
● Identifying opportunities and threats is an
important objective of studying the general
environment.
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EXTERNAL ENVIRONMENTAL
ANALYSIS
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EXTERNAL ENVIRONMENTAL
ANALYSIS
Firms use several sources to analyze the general environment:
trade publications
newspapers
business publications
academic research
public polls
trade shows
suppliers
customers
employees
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• Economical
• The Indian economy is quite stable since
after the introduction of Industrialisation
policies. With these policies there has been
reduction in industry licensing, foreign capital
liberalization which leads to constant
improvement of Indian economy. In the 2013
the country GDP was $5.07 trillion which was
improved to 5% in 2014. Thus high GDP and
constant improving economic condition of
India brings favourable market for Coca-Cola
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• Social
• India has huge population with higher younger
generation. The population rise leads to more
employment and people have more money to
spend.
• The youths of India are more health conscious
and constantly looking for drinks which are
refreshing.
• The climate of India is hot where people look for
beverages which are cold and refreshing which
can quench their thirst. Thus the social factors of
India are favourable for Coca-Cola
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• Technological
• India is a developing country and has
strongest IT sector in the world.
Gradually the country is adopting the
attest technologies like 3G and 4G.
• India has also launched its own
satellites which proves to be a
profitable ground for entry of Coca-Cola
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• Environment
• The environmental factors are not in control
of humans. The natural calamity can affect
the Coca-Cola operations.
• The environmental factors which India is
concerned is recycling, depletion of the
resources, pollution etc.
• Already Coca-Cola has been taking such
initiatives in other countries so following
these norms will not be difficult task for the
company in
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EXTERNAL ENVIRONMENTAL
ANALYSIS: SCANNING
Scanning often
Scanning: the study of all reveals ambiguous, Many firms use special
segments in the general incomplete, or software to reduce the
environment; through unconnected data and trade-off between an
scanning, firms identify information. important missed event
early signals of potential Environmental scanning is and false alarm rates. Also,
changes in the general challenging but critically the Internet provides
environment and detect important for firms, significant opportunities
changes that are already especially those competing for scanning.
underway in highly volatile
environment.
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EXTERNAL ENVIRONMENTAL
ANALYSIS: MONITORING
Effective monitoring
Monitoring: analysts
requires the firm to
observe MEANINGFUL Scanning and monitoring
identify important
environmental changes to are particularly important
stakeholders and
see if an important trend is when a firm competes in
understand its reputation
emerging from among an industry with high
among these stakeholders
those spotted through technological uncertainty.
as the foundation for
scanning
serving their unique needs.
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EXTERNAL ENVIRONMENTAL
ANALYSIS: FORECASTING
Forecasting: feasibility
projections developed for Technology trends are
what might happen, and continually driving
During an economic
how quickly, as a result of product life cycles shorter,
downturn, forecasting
the changes and trends which makes forecasting
becomes more difficult
detected through scanning demand for new
and more important.
and monitoring, both of technological products that
which focus on events at a much more challenging.
point in time
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EXTERNAL ENVIRONMENTAL
ANALYSIS: ASSESSING
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
FIGURE 2.2
The Five
Forces of
Competition
Model
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INDUSTRY ENVIRONMENT ANALYSIS
ECONOMIES OF SCALE
● Marginal improvements in efficiency that a
firm experiences as it incrementally increases
its size
● Economies of scale can be developed in most
business functions, such as marketing,
manufacturing, research and development, and
purchasing
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INDUSTRY ENVIRONMENT ANALYSIS
PRODUCT DIFFERENTIATION
● Unique products
● Customer loyalty
● New entrants frequently offer products at
lower prices
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INDUSTRY ENVIRONMENT ANALYSIS
CAPITAL REQUIREMENTS
● Differ according to industry
● Availability of capital
● Physical facilities/Inventories/Marketing
activities
● Knowledge requirements
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INDUSTRY ENVIRONMENT ANALYSIS
SWITCHING COSTS
One-time costs customers incur when they buy
from a different supplier
■ New equipment
■ Retraining employees
■ Psychological costs of ending a
supplier relationship
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
GOVERNMENT POLICY
● Licensing and permit requirements
● Regulation/Deregulation of industries
● Antitrust violations resulting from
industry dominance
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INDUSTRY ENVIRONMENT ANALYSIS
EXPECTED RETALIATION
Vigorous retaliation can be expected when the existing firm has
a major stake in the industry.
■ It has fixed assets with few, if any, alternative uses
■ It has substantial resources
■ When industry growth is slow or constrained
● Locating market niches not being served by incumbents
allows the new entrant to avoid entry barriers
● Small entrepreneurial firms are generally best suited for
identifying and serving neglected market segments
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
FUNCTION OF A SUBSTITUTE
● Places a ceiling on prices firms can charge
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
INDUSTRY RIVALRY
● Competitors are rarely homogeneous; they differ in resources
and capabilities and seek to differentiate themselves from
competitors
● Firms seek to differentiate their products in ways that
customers value and in which the firms have a competitive
advantage
● Common rivalry dimensions:
■ Price
■ Service after the sale
■ Innovation
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INDUSTRY ENVIRONMENT ANALYSIS
EXIT BARRIERS
High exit barriers prevent competitors from
leaving the industry
EXAMPLES
■ Specialized assets: assets with values linked to
a particular business
■ Fixed costs of exit: such as labor agreements
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INDUSTRY ENVIRONMENT ANALYSIS
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INDUSTRY ENVIRONMENT ANALYSIS
Moderate rivalry
among competitors HIGH PROFIT POTENTIAL
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INDUSTRY ENVIRONMENT ANALYSIS:
STRATEGIC GROUPS
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STRATEGIC GROUPS
IN THE PERSONAL COMPUTER INDUSTRY
Compaq
Quality
Product Quality
Hewlett-Packard Gateway
IBM
Product
Packard Bell
AST Research
Fragmented
Tandy
Players Exited from
Low market, 1999
Low High
Customization and Speed of Delivery
Strategic Groups
STRATEGIC DIMENSIONS
● Extent of technological leadership
● Product quality
● Pricing policies
● Distribution channels
● Customer service
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INDUSTRY ENVIRONMENT ANALYSIS:
STRATEGIC GROUPS
IMPLICATIONS
■ Firms within a strategic group are direct competitors
(offer similar products), thus rivalry can be intense; the
greater the rivalry the greater the threat to each firm’s
profitability
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COMPETITOR ANALYSIS
COMPETITOR INTELLIGENCE
■ Set of data and information the firm gathers to better
understand and anticipate competitors' objectives, strategies,
assumptions, and capabilities
■ The ethical and legal gathering of needed information and
data that provides insight into:
● What drives competitors
■ Shown by organization's future objectives
● What the competitor is doing and can do
■ Revealed in organization's current strategy
● What the competitor believes about the industry
■ Shown in organization's assumptions
● What the competitor’s capabilities are
■ Shown by organization's strengths and weaknesses
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COMPETITOR ANALYSIS COMPONENTS
FIGURE 2.3
Competitor
Analysis
Components
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COMPETITOR ANALYSIS: ETHICAL
CONSIDERATIONS
lud ctics
BLACKMAIL
e:
n i l ta
ca ica
nc
TRESPASSING
eth
Un
EAVESDROPPING
STEALING DRAWINGS,
SAMPLES, OR
DOCUMENTS
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Industry Analysis (EFE)
Five-Step process:
List key external factors (10-20)
Opportunities & threats
Assign weight to each (0 to 1.0)
Sum of all weights = 1.0
Industry Analysis (EFE)
Assign 1-4 rating to each factor
Firm’s current strategies response to the factor