External Environment Scanning 1

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PART 1:

STRATEGIC
MANAGEMENT
INPUTS
CHAPTER 2
THE EXTERNAL
ENVIRONMENT:
OPPORTUNITIES, THREATS,
INDUSTRY COMPETITION, &
COMPETITOR ANALYSIS

Authored by:
Marta Szabo White. Ph.D
Georgia State University
THE STRATEGIC MANAGEMENT
PROCESS

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KNOWLEDGE OBJECTIVES

● Explain the importance of analyzing and


understanding the firm’s external environment.

● Define and describe the general environment


and the industry environment.

● Discuss the four activities of the external


environmental analysis process.

● Name and describe the general


environment’s seven segments.

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KNOWLEDGE OBJECTIVES

● Identify the five competitive forces and


explain how they determine an industry’s
profit potential.

● Define strategic groups and describe their


influence on the firm.

● Describe what firms need to know about


their competitors and different methods
(including ethical standards) used to collect
intelligence about them.

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IMPORTANT DEFINITIONS

A firm’s EXTERNAL ENVIRONMENT is


broken down into three parts:

● General
● Industry
● Competitor

A firm’s strategic actions are influenced


by the conditions in all three parts.

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IMPORTANT DEFINITIONS

● General Environment
MACRO Dimensions in the broader society that influence
an industry and the firms within it

● Industry Environment
Set of factors that directly influences a firm and its
competitive actions and response

● Competitor Environment
MICRO Focuses on each company against which a firm
directly competes

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THE EXTERNAL ENVIRONMENT

FIGURE 2.1

The External
Environment

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OPENING CASE
BRITISH PETROLEUM (BP)
External environment affects a firm’s
strategic actions
●BP seeks to expand its oil reserves after the
Deepwater Horizon oil and gas drilling platform
disaster in the Gulf of Mexico by forming joint
ventures in Russia with Rosneft Corporation and in
India with Reliance Industries.
●BP’s strategic actions are also affected by
conditions in other segments of its general
environment: e.g., the political/legal, social/cultural,
and physical environment segments.

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THE EXTERNAL ENVIRONMENT
A firm’s external environment creates:
● OPPORTUNITIES
e.g., the opportunity for BP to enter other global
markets, and
● THREATS
e.g., the possibility that additional regulations in its
markets will reduce opportunities for BP to extract oil
and gas

Collectively, opportunities and threats affect a firm’s


strategic actions.
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THE EXTERNAL ENVIRONMENT

EXTERNAL

NG
ENVIRONMENT
UNDERSTANDING
HI
TC
INTERNAL
MA

ENVIRONMENT
KNOWLEDGE

VISION, MISSION,
AND STRATEGY

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THE EXTERNAL ENVIRONMENT
GENERAL
●The General Environment is grouped into seven
environmental segments:
[1] Demographic
[2] Economic
[3] Political/Legal
[4] Sociocultural
[5] Technological
[6] Global
[7] Physical
●To successfully deal with uncertainty in the external
environment and achieve strategic competitiveness,
firms must be aware of and understand these segments.

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THE EXTERNAL ENVIRONMENT
GENERAL

● Firms cannot directly CONTROL the general


environment’s segments.
● However, these segments influence the
actions that firms take.
● Successful firms learn how to gather the
information needed to understand all
segments and their implications for selecting
and implementing the firm’s strategies.

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE DEMOGRAPHIC SEGMENT


Demographic segments are commonly analyzed on a global
basis because of their potential effects across countries’
borders and because many firms compete in global
markets.

Demographic Segment
• Population size
• Age structure
• Geographic distribution
• Ethnic mix
• Income distribution

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE ECONOMIC SEGMENT


This segment refers to the nature and direction of the economy in
which a firm competes or may compete. Firms generally seek to
compete in relatively stable economies with strong growth potential.
With globalization and the interconnectedness of nations, firms must
scan, monitor, forecast, and assess the health of their host nation and
the health of the economies outside their host nation.

Economic Segment • Budget deficits or surpluses


• Inflation rates • Personal savings rate
• Interest rates • Business savings rates
• Trade deficits or surpluses • Gross domestic product

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE POLITICAL/LEGAL SEGMENT


This segment represents how organizations and governments
mutually try to influence each other, and how firms try to
understand these influences (current and projected) on their
strategic actions.

Political/Legal Segment
• Antitrust laws
• Taxation laws
• Deregulation philosophies
• Labor training laws
• Educational philosophies and policies

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE SOCIOCULTURAL SEGMENT


The sociocultural segment is concerned with a society’s
attitudes and cultural values. Because attitudes and values
form the cornerstone of a society, they often drive
demographic, economic, political/legal, and technological
conditions and changes.
Sociocultural Segment
• Women in the workforce
• Workforce
• Diversity attitudes about the quality of work life
• Shifts in work and career preferences
• Shifts in product and service preference characteristics

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE TECHNOLOGICAL SEGMENT


Technological changes occur through new products, processes, and
materials. The technological segment includes the activities
involved in creating new knowledge and translating that knowledge
into new outputs, products, processes, and materials. Given the
rapid pace of technological change and risk of disruption, it is vital
for firms to study this segment.

Technological Segment
• Product innovations • Applications of knowledge
• New communication • Focus of private and
technologies government-supported R&D
expenditures

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE GLOBAL SEGMENT


Markets and consumers are more global. This segment
includes relevant new global markets, existing markets that
are changing, important international political events, and
critical cultural and institutional characteristics of global
markets.

Global Segment
• Important political events
• Critical global markets
• Newly industrialized countries
• Different cultural and institutional attributes

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE PHYSICAL ENVIRONMENT SEGMENT


Concerned with trends oriented to sustaining the world’s physical environment,
firms recognize that ecological, social, and economic systems interactively
influence what happens in this particular segment. This segment refers to potential
and actual changes in the physical environment and business practices that are
intended to positively respond to and deal with those changes.

Physical Environment Segment


• Energy consumption
• Practices used to develop energy sources
• Renewable energy efforts
• Minimizing a firm’s environmental footprint
• Availability of water as a resource
• Producing environmentally friendly products
• Reacting to natural or man-made disasters

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THE EXTERNAL ENVIRONMENT
GENERAL SEGMENTS AND ELEMENTS

THE PHYSICAL ENVIRONMENT


SEGMENT
EXAMPL
E Strategic Focus: Firms’ Efforts to Take Care of the Physical Environment
in Which They Compete
● The examples noted in this Strategic Focus: Siemens AG, McDonald’s,
Procter & Gamble, and GE signify a growing commitment by firms around the
globe in response to emerging trends in the physical environment segment.

● In addition to positively responding to the observed trends in this segment of


the general environment, there is some evidence that firms engaging in these
types of behaviors outperform those failing to do so.

● This emerging evidence suggests that these behaviors benefit companies,


their stakeholders, and the physical environment in which they operate.
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EXTERNAL ENVIRONMENTAL
ANALYSIS
External environments are:
• Turbulent

• Complex

• Global

• Uncertain

• Ambiguous

• Incomplete

• Firms engage in external environmental analysis to


better understand and cope with their environments.
• This analysis has four parts:
scanning, monitoring, forecasting, and assessing.

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EXTERNAL ENVIRONMENTAL
ANALYSIS
•• Identifying
Identifying early
early signals
signals of
of
SCANNING environmental
trends.
trends.
changes and
environmental changes and

MONITORI •• Detecting
Detecting meaning
ongoing
meaning through
through
ongoing observations of
observations of
NG environmental
environmental changes and
trends.
trends.
changes and

ly z ing •• Developing
Developing projections
projections of
Ana ernal
of
e xt FORECASTI anticipated
anticipated outcomes
outcomes based
based
th e e nt on
on monitored changes and
monitored changes and

en v ir on m
c u lt, NG trends.
trends.

a d iffi et •• Determining
Determining the
the timing
timing and
is y and

if i ca n t, ASSESSING importance
changes
changes and
of environmental
importance of environmental
and trends
trends for
for firms’
firms’
sign tivity. strategies and management.
strategies and management.
ac

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EXTERNAL ENVIRONMENTAL
ANALYSIS
● Identifying opportunities and threats is an
important objective of studying the general
environment.

● OPPORTUNITY is a condition in the general


environment that if exploited effectively, helps a
company achieve strategic competitiveness.
EXAMPLE: Procter & Gamble (P&G) is reorienting
beauty products to better serve both men and women.

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EXTERNAL ENVIRONMENTAL
ANALYSIS

● THREAT is a condition in the general


environment that may hinder a company’s
efforts to achieve strategic competitiveness.

EXAMPLE: Microsoft is experiencing a severe


external threat as smartphones are expected to surpass
personal computer (PC) sales in the near future.

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EXTERNAL ENVIRONMENTAL
ANALYSIS
Firms use several sources to analyze the general environment:
 trade publications
 newspapers
 business publications
 academic research
 public polls
 trade shows
 suppliers
 customers
 employees

People in boundary-spanning positions can obtain a great deal of this type of


information.

Examples: salespersons, purchasing managers, public relations directors, and


customer service representatives, each of whom interacts with external
constituents
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• Political
• The political environment of India is
influenced by various factors like
government policies, interest of political
parties.  India started liberalization with
which Coco-Cola got easy entry in India.
But because of corruption and pressure
from various political parties the company
faced down-run and then again it entered
India by fulfilling all the political factors.

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• Economical
• The Indian economy is quite stable since
after the introduction of Industrialisation
policies. With these policies there has been
reduction in industry licensing, foreign capital
liberalization which leads to constant
improvement of Indian economy. In the 2013
the country GDP was $5.07 trillion which was
improved to 5% in 2014. Thus high GDP and
constant improving economic condition of
India brings favourable market for Coca-Cola
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• Social
• India has huge population with higher younger
generation. The population rise leads to more
employment and people have more money to
spend.
• The youths of India are more health conscious
and constantly looking for drinks which are
refreshing.
• The climate of India is hot where people look for
beverages which are cold and refreshing which
can quench their thirst. Thus the social factors of
India are favourable for Coca-Cola
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• Technological
• India is a developing country and has
strongest IT sector in the world.
Gradually the country is adopting the
attest technologies like 3G and 4G.
• India has also launched its own
satellites which proves to be a
profitable ground for entry of Coca-Cola

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• Environment
• The environmental factors are not in control
of humans. The natural calamity can affect
the Coca-Cola operations.
• The environmental factors which India is
concerned is recycling, depletion of the
resources, pollution etc.
• Already Coca-Cola has been taking such
initiatives in other countries so following
these norms will not be difficult task for the
company in
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EXTERNAL ENVIRONMENTAL
ANALYSIS: SCANNING

Scanning often
Scanning: the study of all reveals ambiguous, Many firms use special
segments in the general incomplete, or software to reduce the
environment; through unconnected data and trade-off between an
scanning, firms identify information. important missed event
early signals of potential Environmental scanning is and false alarm rates. Also,
changes in the general challenging but critically the Internet provides
environment and detect important for firms, significant opportunities
changes that are already especially those competing for scanning.
underway in highly volatile
environment.

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EXTERNAL ENVIRONMENTAL
ANALYSIS: MONITORING

Effective monitoring
Monitoring: analysts
requires the firm to
observe MEANINGFUL Scanning and monitoring
identify important
environmental changes to are particularly important
stakeholders and
see if an important trend is when a firm competes in
understand its reputation
emerging from among an industry with high
among these stakeholders
those spotted through technological uncertainty.
as the foundation for
scanning
serving their unique needs.

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EXTERNAL ENVIRONMENTAL
ANALYSIS: FORECASTING

Forecasting: feasibility
projections developed for Technology trends are
what might happen, and continually driving
During an economic
how quickly, as a result of product life cycles shorter,
downturn, forecasting
the changes and trends which makes forecasting
becomes more difficult
detected through scanning demand for new
and more important.
and monitoring, both of technological products that
which focus on events at a much more challenging.
point in time

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EXTERNAL ENVIRONMENTAL
ANALYSIS: ASSESSING

Assessing: determining Gathering and organizing


the timing and significance information is important,
INTERPRETATION IS
of the effects of BUT appropriately
KEY. Even if formal
environmental trends that interpreting that
assessment is inadequate,
have been identified; intelligence to determine if
the appropriate
specifying the implications an identified trend in the
interpretation of that
of the understanding external environment is an
information is important.
gathered in the previous opportunity or threat is
stages PARAMOUNT.

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INDUSTRY ENVIRONMENT ANALYSIS

An INDUSTRY is a group of firms that produce


similar products or offer similar services that
are close substitutes.

Compared with the general environment, the


industry environment has a more direct effect
on the firm’s:
■ Strategic competitiveness
■ Ability to earn above-average
returns
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INDUSTRY ENVIRONMENT ANALYSIS

An industry’s profit potential is a function of


the five forces of competition:
■ The threats posed by new entrants
■ The power of suppliers
■ The power of buyers
■ Product substitutes
■ The intensity of rivalry among competitors

Strategies are chosen, in part, because of the


influence of an industry’s characteristics.

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INDUSTRY ENVIRONMENT ANALYSIS

FIGURE 2.2

The Five
Forces of
Competition
Model

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


● The five forces model of competition expands
the arena for competitive analysis. Historically,
firms concentrated only on direct competitors.
● Today, firms must study many industries, as
competitors are defined more broadly. For
example, the communications industry now
encompasses media companies, telecoms,
entertainment companies, and smartphone
producers.
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

● Can threaten market share of existing competitors


● May stimulate additional production capacity
● New competitors may force existing firms to be
more efficient and to learn how to compete on new
dimensions
● Entry barriers make it difficult for new firms to
enter an industry and often place them at a
competitive disadvantage even when they are able
to enter
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

● High entry barriers tend to increase the


returns for existing firms in the industry and
may allow some firms to dominate the
industry
● Industry incumbents want to maintain high
entry barriers in order to discourage potential
competitors from entering the industry
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

FUNCTION OF TWO FACTORS


1 BARRIERS TO ENTRY
● Economies of scale
● Product differentiation
● Capital requirements
● Switching costs
● Access to distribution channels
● Cost disadvantages independent of scale
● Government policy
2 EXPECTED RETALIATION
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

ECONOMIES OF SCALE
● Marginal improvements in efficiency that a
firm experiences as it incrementally increases
its size
● Economies of scale can be developed in most
business functions, such as marketing,
manufacturing, research and development, and
purchasing
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

ECONOMIES OF SCALE (cont’d)


FACTORS (advantages/disadvantages) related
to large- and small-scale entry
● Flexibility in pricing and market share
● Costs related to scale economies
● Competitor retaliation
● Flexible manufacturing systems diminishes
the effectiveness of economies scale to act as a
barrier
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

PRODUCT DIFFERENTIATION
● Unique products
● Customer loyalty
● New entrants frequently offer products at
lower prices

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

CAPITAL REQUIREMENTS
● Differ according to industry
● Availability of capital
● Physical facilities/Inventories/Marketing
activities
● Knowledge requirements

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

SWITCHING COSTS
One-time costs customers incur when they buy
from a different supplier
■ New equipment
■ Retraining employees
■ Psychological costs of ending a
supplier relationship

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

ACCESS TO DISTRIBUTION CHANNELS


● Stocking or shelf space
● Price breaks/Cooperative advertising
allowances
● Less of a barrier for products that can be
sold on the Internet

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

COST DISADVANTAGES INDEPENDENT OF


SCALE
● Proprietary product technology
● Favorable access to raw materials
● Desirable locations

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

GOVERNMENT POLICY
● Licensing and permit requirements
● Regulation/Deregulation of industries
● Antitrust violations resulting from
industry dominance

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


1/5 THREAT OF NEW ENTRANTS: BARRIERS TO ENTRY

EXPECTED RETALIATION
Vigorous retaliation can be expected when the existing firm has
a major stake in the industry.
■ It has fixed assets with few, if any, alternative uses
■ It has substantial resources
■ When industry growth is slow or constrained
● Locating market niches not being served by incumbents
allows the new entrant to avoid entry barriers
● Small entrepreneurial firms are generally best suited for
identifying and serving neglected market segments
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


2/5 BARGAINING POWER OF SUPPLIERS

SUPPLIER POWER INCREASES WHEN:


● Suppliers are large and few in number
● Suitable substitute products are not available
● Industry firms are not a significant customer
for the suppliers
● Suppliers’ goods are critical to buyers’
marketplace success

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


2/5 BARGAINING POWER OF SUPPLIERS

SUPPLIER POWER INCREASES WHEN (cont’d):


● Suppliers’ products create high switching costs
● Suppliers have substantial resources and
provide a highly differentiated product
● Suppliers pose a credible threat to integrate
forward into the buyers’ industry

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


3/5 BARGAINING POWER OF BUYERS

BUYER POWER INCREASES WHEN:


● Buyers purchase a large portion of an
industry’s total output
● Buyers’ purchases are a significant portion
of a seller’s annual revenues
● Switching costs are low (to other industry
product)

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


3/5 BARGAINING POWER OF BUYERS

BUYER POWER INCREASES WHEN (cont’d):


● The industry’s products are undifferentiated
or standardized

● Buyers pose a credible threat to integrate


backward into the sellers’ industry

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


4/5 THREAT OF SUBSTITUTE PRODUCTS

THREAT OF SUBSTITUTE PRODUCTS


INCREASES WHEN:
● Buyers face few switching costs
● The substitute product’s price is lower
● Substitute product’s quality and performance
are equal to or greater than the existing product
● Differentiated industry products that are
valued by customers reduce this threat

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


4/5 THREAT OF SUBSTITUTE PRODUCTS

FUNCTION OF A SUBSTITUTE
● Places a ceiling on prices firms can charge

● Goods or services outside a given industry


perform the same or similar functions at a
competitive price (e.g., plastic has replaced steel
in many applications)

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

INDUSTRY RESTRUCTURED THROUGH


COMPETITORS
STRATEGIC FOCUS: The Multi-Industry Battle for
Mobile and Home Digital Computing and
Entertainment
● The process of new technology creation, utilization, and
commercialization ultimately leads to changes in
organizational patterns, and in particular, strategic alliances
and mergers and acquisitions as firms restructure
themselves around the opportunities being created.
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

INDUSTRY RESTRUCTURED THROUGH


COMPETITORS (cont’d)
● Competitor analysis must examine how such
technological changes will lead to convergence of
competitors or other firms and associated
organizational changes and the possible re-creation of
a new set of industry competitors, buyers, and
suppliers.

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

INDUSTRY RIVALRY
● Competitors are rarely homogeneous; they differ in resources
and capabilities and seek to differentiate themselves from
competitors
● Firms seek to differentiate their products in ways that
customers value and in which the firms have a competitive
advantage
● Common rivalry dimensions:
■ Price
■ Service after the sale
■ Innovation
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

INDUSTRY RIVALRY INTENSIFIES WITH:


● Numerous or equally balanced competitors
● Slow industry growth
● High fixed costs or high storage costs
● Lack of differentiation opportunities or low
switching costs
● High strategic stakes
● High exit barriers
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

EXIT BARRIERS
High exit barriers prevent competitors from
leaving the industry
EXAMPLES
■ Specialized assets: assets with values linked to
a particular business
■ Fixed costs of exit: such as labor agreements
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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

EXIT BARRIERS (examples cont’d):

■ Strategic interrelationships: relationships of


mutual dependence, such as those between one
business and other parts of a company’s
operations, including shared facilities and access
to financial markets

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INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


5/5 INTENSITY OF RIVALRY AMONG COMPETITORS

EXIT BARRIERS (examples cont’d):


:

■ Emotional barriers: aversion to economically


justified business decisions because of fear for
one’s own career, loyalty to employees, etc.
■ Government and social restrictions: often
based on government concerns for job losses and
regional economic effects; more common outside
the United States
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


INTERPRETING INDUSTRY ANALYSES

Low entry barriers

Suppliers and buyers


have strong Unattractive
positions
Strong threats from Industry
substitute products

Intense rivalry among


competitors LOW PROFIT POTENTIAL
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
INDUSTRY ENVIRONMENT ANALYSIS

THE FIVE FORCES OF COMPETITION MODEL


INTERPRETING INDUSTRY ANALYSES

High entry barriers

Suppliers and buyers


have weak positions
Attractive
Few threats from Industry
substitute products

Moderate rivalry
among competitors HIGH PROFIT POTENTIAL
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
INDUSTRY ENVIRONMENT ANALYSIS:
STRATEGIC GROUPS

STRATEGIC GROUP DEFINED


INTRASTRATEGIC ● A set of firms emphasizing similar strategic
GROUP dimensions and using similar strategies
COMPETITION
● The competition within a strategic group is
MORE INTENSE greater than the competition between strategic
THAN groups
● There is more heterogeneity in the
performance of firms within strategic groups
INTERSTRATEGIC
GROUP ■ Similar market positions
COMPETITION ■ Similar products
■ Similar strategic actions

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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
STRATEGIC GROUPS
IN THE PERSONAL COMPUTER INDUSTRY

High Apple Dell

Compaq
Quality
Product Quality

Hewlett-Packard Gateway
IBM
Product

Packard Bell
AST Research
Fragmented
Tandy
Players Exited from
Low market, 1999
Low High
Customization and Speed of Delivery
Strategic Groups

Prentice Hall, Inc. © 2008 4-68


Prentice Hall, Inc. © 2008 4-69
Prentice Hall, Inc. © 2008 4-70
INDUSTRY ENVIRONMENT ANALYSIS:
STRATEGIC GROUPS

STRATEGIC DIMENSIONS
● Extent of technological leadership
● Product quality
● Pricing policies
● Distribution channels
● Customer service

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INDUSTRY ENVIRONMENT ANALYSIS:
STRATEGIC GROUPS

IMPLICATIONS
■ Firms within a strategic group are direct competitors
(offer similar products), thus rivalry can be intense; the
greater the rivalry the greater the threat to each firm’s
profitability

■ The strengths of the five forces differ across strategic


groups

■ The closer the strategic groups in terms of strategy,


the greater the likelihood of rivalry

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COMPETITOR ANALYSIS
COMPETITOR INTELLIGENCE
■ Set of data and information the firm gathers to better
understand and anticipate competitors' objectives, strategies,
assumptions, and capabilities
■ The ethical and legal gathering of needed information and
data that provides insight into:
● What drives competitors
■ Shown by organization's future objectives
● What the competitor is doing and can do
■ Revealed in organization's current strategy
● What the competitor believes about the industry
■ Shown in organization's assumptions
● What the competitor’s capabilities are
■ Shown by organization's strengths and weaknesses
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
COMPETITOR ANALYSIS COMPONENTS

FIGURE 2.3
Competitor
Analysis
Components

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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
COMPETITOR ANALYSIS: ETHICAL
CONSIDERATIONS

lud ctics
BLACKMAIL

e:
n i l ta
ca ica
nc
TRESPASSING
eth
Un

EAVESDROPPING
STEALING DRAWINGS,
SAMPLES, OR
DOCUMENTS

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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
Industry Analysis (EFE)

External Factor Evaluation Matrix


Summarize & evaluate:

Economic Demographic Governmental

Social Environmental Technological

Cultural Political Competitive


Industry Analysis (EFE)

Five-Step process:
 List key external factors (10-20)
 Opportunities & threats
 Assign weight to each (0 to 1.0)
 Sum of all weights = 1.0
Industry Analysis (EFE)
 Assign 1-4 rating to each factor
 Firm’s current strategies response to the factor

 Multiply each factor’s weight by its rating


 Produces a weighted score
 Sum the weighted scores for each
 Determines the total weighted score for the
organization.
 Highest possible weighted score for the
organization is 4.0; the lowest, 1.0. Average =
2.5
Key External Factors Weighted
Weight Rating
Opportunities score

Global markets untapped .15 1 .15


Increased demand .05 3 .15
Astronomical Internet growth .05 1 .05
Pinkerton leader in discount market .15 4 .60
More social pressure to quit smoking .10 3 .30
Threats
Legislation against the tobacco industry .10 2 .20
Production limits on tobacco .05 3 .15
Smokeless market SE region U.S. .05 2 .10
Bad media exposure from FDA .10 2 .20
Clinton Administration .20 1 .20
TOTAL 1.00 2.10
Industry Analysis (EFE)

Total weighted score of 4.0 =


Organization response is outstanding to
threats & weaknesses

Total weighted score of 1.0 =


Firm’s strategies not capitalizing on
opportunities or avoiding threats
Industry Analysis (EFE)

The firm in the previous example,


has a total weighted score of 2.10
indicating that the firm is below
average in its effort to pursue
strategies that capitalize on
external opportunities and avoid
threats.
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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