Travel Agency Unit 7

UNIT 7
TRAVEL AGENCY
OPERATION OF A TRAVEL AGENCY
One of the mains roles as a travel agent is to give well-informed, appropriate
advice to clients about where and when to travel based on their needs.
Job Duties and Tasks for: "Travel Agent"
1) Collect payment for transportation and accommodations from customer.
2) Converse with customer to determine destination, mode of transportation,

travel dates, financial considerations, and accommodations required.
3) Compute cost of travel and accommodations, using calculator, computer,
carrier tariff books, and hotel rate books, or quote package tour's costs.
4) Book transportation and hotel reservations, using computer terminal or

telephone
5) Plan, describe, arrange, and sell itinerary tour packages and promotional
travel incentives offered by various travel carriers.
6) Provide customer with brochures and publications containing travel

information, such as local customs, points of interest, or foreign country
regulations.
7) Examine carrier operating rules, employee qualification guidelines, or
carrier training and testing programs for compliance with regulations or
safety standards.

PROFILE OF SET UP AT TRAVEL AGENCY
• A typical set up at any travel agency is divided into two parts-front office
and back office
• Front office interacts with customer, service providers, use various
technology gadgets and software to provide information, options,
booking, cancellation, etc. to the customer and facilitates the integration
and delivery to service.
• Back office typically raises invoices, credits notes for service
provided/cancelled, maintain customer account, provide periodic
statements, collection and makes receipts, makes airline reports,
reconcile various account banking etc.
• Front office requires various skills in terms of communication, knowledge
of business etc.
• Back office requires various skill sets apart from just accounting.
This has become necessary since there are multiple suppliers who require
various kinds of reports from agency, many customers demanding banking
information which has become quite techno savvy and taxations.
THE RELATIONSHIP OF TRAVEL AGENCY,
TOUR OPERATORS AND CUSTOMERS
TOUR OPERATOR AND TRAVEL AGENCY
TRAVEL AGENTS• TRAVEL TOUR
AGENTSOPERATOR
Retailers • TOUR OPERATOR

Wholesalers. Deals with travel
agents (retailers)
Acts as consultants or advisers Acts as middlemen between the
to the travellers suppliers and the vendors.
Revenues are fixed and pre Have variable but limited revenues
determined by suppliers. income and profit margins.
Charges fees for Sells optional products and services

documentation and ancillary and makes use of deposits.
services.
KINDS OF TRAVEL AGENCIES
Conventional, Full Service Agencies

• These agencies sell it all: Air, Lodging Car Rentals, Rail Travel,
Cruise Tour, Tours and most other forms of travel packages.
Customers can book and receive advise by phone, email or visiting
agency in person.
Online Agencies
• Online agencies operate almost exclusively through their web sites.
These agencies concentrate on selling travel commodities such as
air, lodging and car rentals. They do also sell experiential products
such as cruises and tours. A travel agent who works for the online
travel agency can explain their products through phone or online
chat.
THREE IMPORTANT FUNCTIONS OF AIRLINE TICKET
1. It is the authorization to travel

2. It is a evidence of the fare and amount paid.
3. It acts as link between Travel Agency, Airline Reporting Corporation
(ARC) and Airlines
Three Rules of Airline Ticket

• Non- Refundable
• Non- Transferable
• Non- Reroutable
FLIGHT RESERVATIONS
- Sector / Leg Segment: Sectors being travelled, that is the point of

origin to point of destination.
- -Date of Travel: Date the passenger(s) is / are travelling per sector.
- -Flight Number / Class: The prefer flight number and class.
- -Passenger(s) Name: and how many passenger (adults / children
with corresponding ages) or are seats are being reserved.
After providing the above information, the airline will be given you the
transaction / reservation status Ex. Confirmed, Waitlisted or Unable,
the Passenger Number Record (PNR) which the code reference for all
the transaction , and the ticket option which is the date and the time
when the ticket(s) has to be purchased / issued in order not to lose the
reservation.
TIMETABLE.- a chart showing the departure and arrival times of trains,
buses, or planes.
FLIGHT CLASS
F – First Class
C- Business Class
Y- Economy / Coach Class

HOW TO READ AN AIRLINE ROUTE
A Sample of Schedule is the following
Nonstop Flight
AA123 JFK1200 1500LAX 767 D
1 2 3 4 5
Direct One/Multi-Stop Flight
AA123 JFK1200 1500LAX1900 2000HNL 767 x3
1 2 6 3 4 7
1 Airline Code & Flight Number
2 Departure Airport/Time
3 Arrival Airport/Time
4 Aircraft Code
5 Days of Operation (D: Daily, 1: Day 1, Day 2: Day 2…..7: Day 7)
6 Stopover Airport arrival and departure time
7 Days of Operation (X: Except, meaning flight does not operate on this day)
If arrival or departure time (on 2nd or 3rd point) includes -1 or +1…etc, and is based on first point of departure
-1 1 Day Earlier
+1 1 Day Later
+2 2 Days Later
BIMAN Bangladesh Airlines from 10SEP14 to 10NOV14 is changing operational aircraft for London Heathrow
service, which sees Boeing 777-200ER operating, instead of -300ER. The airline operates 3 weekly Dhaka –
London Heathrow – Sylhet – Dhaka route.
BG005 DAC1000 – 1530LHR 772 7
BG015 DAC1000 – 1530LHR 772 3
BG017 DAC1000 – 1530LHR 772 6
BG016 LHR1815 – 0900+1ZYL1000+1 – 1040+1DAC 772 3

Travel Agency Unit 7

Uploaded by

Copyright:

Available Formats

Travel Agency Unit 7

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Travel Agency Unit 7

Uploaded by

Copyright:

Available Formats

UNIT 7

2) Converse with customer to determine destination, mode of transportation,

4) Book transportation and hotel reservations, using computer terminal or

6) Provide customer with brochures and publications containing travel

Retailers • TOUR OPERATOR

Charges fees for Sells optional products and services

Conventional, Full Service Agencies

1. It is the authorization to travel

Three Rules of Airline Ticket

- Sector / Leg Segment: Sectors being travelled, that is the point of

Y- Economy / Coach Class

You might also like